HomeMy WebLinkAboutA5413 - LIFESIGNS SIGN LANGUAGE INTERPRETER SERVICE AGR SIGN LANGUAGE INTERPRETER SERVICE AGREEMENT
Specifications and Responsibilities:
1. Intent
LIFESIGNS,Inc.provides communication services to individuals,businesses and
organizations who are covered by Section 504 of the Rehabilitation Act,Americarns with
Disabilities Act and similar state and federal laws requiring the provision of auxiliary
aids and services as necessary to ensure effective communication with deaf,hard of
hearing or deaf-blind persons.
Subject to the availability of interpreters, LIFESIGNS agrees to provide communication
services upon request to CUSTOMER- CUSTOMER agrees to the following conditions,
rates and services listed below. The following conditions, rates and services apply for
communication services provided by LIFESIGNS on an as-needed basis.
2. Definitions
After-hours: Monday through Friday after 5:00 p.m. and before 7:30 a.m.,weekends and
holidays.
Business hours: Monday through Friday,between 7:30 a.m. to 5:00 p.m. excluding
weekends and holidays.
Emergency Interpreting_ Interpreting services requested by medical,mental health or
law enforcement with less than 24-hour notice, and also including last minute requests
for the same day will be treated as such.
3. Communication Services
Sign Language Interpreting: LIFESIGNS staff and subcontracting interpreters are
certified by either the National Association of the Deaf (NAD) or Registry of Interpreters
for the Deaf (RID). Most certificate holders have completed professional interpreter,- ry
training and have extensive professional interpreting experience- n cu
r,
Legal Interpreting: Legal interpreting requires specialized knowledge and rigorqil� ;?
training of legal interpreting, settings and the language used in the legal systems c' -«
Team Interpreting: Interpreting demands constant mental and physical stamina,; y?
therefore some assignments,particularly those that are lengthy or complex,will requ _
a team of two interpreters rotating at intervals of 20 to 30 minutes.
LIFESIGNS reserves the right to determine if an assignment based on its length or
complexity requires two interpreters rotating at intervals of 20 to 30 minutes. Generally,
assignments exceeding 2 hours will require team interpreters.
Tactile Interpreting: This service is a form of sign language interpretation specifically
for deaf-blind individuals.
Intermediary Interpreting: An intermediary interpreter (deaf interpreter) may be
needed when the communication mode of a deaf consumer is so unique that it cannot be
adequately accessed by interpreters who are hearing.
Oral Interpreting: This service involves interpretation by use of facial expression,
lip/mouth movement and hand gestures for deaf and hard of hearing individuals who
do not rely on sign language for communication.
Emergency Interpreting: Emergency requests for medical,mental health and law
enforcement interpreting are given top priority. Certified sign language interpreters are
on call 24-hours a day,7 days a week specifically for life threatening emergencies.
To request emergency interpreting services during business hours please call (323) 550-
4210 or (888) 930-7776. To request emergency interpreting services after-hours please
call(800) 633-8883. Please do not call the emergency line to make appointments. This
line is for emergencies that require immediate response.
It is recommended that the request be made immediately. Cost of service is incurred to
CUSTOMER only when an interpreter is dispatched. Due to the high demand of
interpreters, all efforts will be made to provide interpreter as soon as possible.
On rare occasions if LIFESIGNS reasonably believes a client may be a danger to the lC
interpreter, LIFESIGNS has the right to refuse service for that client.
4. Fee Schedule: v67 � Y
Sign Language,Oral and Tactile Interpreting: $60.00 per hour with a 2-hour minimum
Team Interpreting. Assignments requiring a team of two interpreters rotating at
intervals of 20 to 30 minutes will be charged 560.00 per hour,per interpreter with a 2-
hour minimum.
Emergency Interpreting and last minute requests made for the same day: $70.00 per
hour with a two-hour minimum.
Legal Interpreting: Due to the nature and complexity of legal appointments (i.e.
Litigation, Depositions and Mediations) LUESIGNS requires two interpreters be present
for all legal appointments. LIFESIGNS will charge $400.00 per interpreter for any
assignment 4 hours or less. Any appointments over four hours is charged at$500.00 per
interpreter.
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5. Policies and Procedures for CUSTOMER
Communication Services Request
Due to the high demand for communication services, LIFESIGNS requires that all
requests must be made with a minimum of 5 to 7 working days advance notice.
LIFESIGNS cannot guarantee interpreters for any request made in less than the
required notice,however every effort will be made to secure an interpreter.
When requesting an interpreter,please provide the following information
1. bate of service.
2. Time span of service.
3. Address of assignment (including cross street,room numbers,building,
parking location and fees or any other pertinent information).
4. Contact person and phone number at the interpreting site.
5. Nature of the assignment.
6. Billing information(authorized person, attention to whom and purchase
orders it required etc...)
Due to light schedules and our commitment to provide service to as many clients in
need,we highly suggest you secure interpreter for the exact time you anticipate to
complete your request. Any assignment going over original time requested, excess
time will be billed at EMERGENCY RATE.
Cancellation/No Show Policy
Cancellation for assignments lasting two hours or less will require 25-business hour
advance notice of cancellation. Cancellation for assignments lasting longer than two
hours will require a 49-business hour advance notice of cancellation. LIFESIGNS
requires that all cancellations MUST be in writing via fax(951) 275-5065 or e-mail
pbalboa@codie.org
Cancellation must be made during business hours. If the cancellation is not made
within the. specified amount of time, the CUSTOMER will be billed for the total amount
of time requested. Weekend and holidays are not considered regular business hours.
The failure of CUSTOMER'S client or patient to show up for the scheduled
appointment will not discharge the CUSTOMER from responsibility of full payment
for services.
Remittance for Service
Paymem of invoice(s) is required within 30 days of receipt by CUSTOMER of invoices.
LIFESIGNS agrees that it will look solely to CUSTOMER.for payment of fees for services
rendered to CUSTOMER'S members. LIFESIGNS shall not directly bill, charge, collect
or receive any form of payment from CUSTOMER'S member harmless in the event
CUSTOMER ctuunol or will not pay for services.
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Independent Contractor Status
The parties hereto are independent contractors at all times and neither shall be
considered the employee,agent or partner of the other.
Grievance Procedures
Suggestions for improving LIFESIGNS are always welcome. At some time during the
contractual relationship,the CUSTOMER may have a complaint,suggestion or question
regarding LIFESIGNS Policies and Procedures or services. Good-faith complaints,
questions and suggestions are also of concern to LIFESIGNS. Please use the following
guidelines when addressing concerns:
1. Within a week of the occurrence,please inform the Director of
LIFESIGNS who will then investigate and attempt to provide a solution
or explanation. If the complaint is regarding the Director,the
CUSTOMER has the right to bring the situation to the attention of the
CFO of the Greater Los Angeles Agency on Deafness,Inc. (Parent
organization).
2. CUSTOMER may also state the concern in writing and present it to the
Director of LIFESIGNS.
In order to resolve an issue through grievance procedures,a written statement must
contain the following:
• Provide a specific complaint, suggestion or question.
• Describe what took place.
• Furnish date/s of incidents. Include names and title of individuals who
are part of the grievance,suggestion or question.
• Include all supporting documentation.
• State a resolution or suggestion on an action to bring resolution.
• Avoid assumptions, use facts.
Termination of Services
Either party may terminate this Agreement without cause effective 30 days after receipt
of written notice provided to the other party by the terminating party.
Either party may terminate this Agreement with cause for any material breach of this
Agreement upon notice served to the other party specifying the nature of the breach.
The breaching party shall have 30 days to cure the breach and,if it fails to so cure the
breach, the Agreement shall terminate immediately at the end of the 30-day notice
period.
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Hold Harmless
The parties hereto shall,and hereby do,indemnify and hold harmless the other party,its
respective officers, directors, agents,representatives and employees from and against all
liabilities,claims,losses,obligation, actions, demands,costs and expenses (including
without limitation actual attorneys fees) liabilities resulting from their own acts or
omissions in connection with the performance of this agreement.
Each party hereto shall,at its own sole cost and expense,procure and maintain such
policies of professional liability and/or errors and omissions insurance,and other
insurance as shall be necessary to insure them and their employees,agents or affiliates
against any claim or claims for damages arising by reason of the performance by wither
party of the obligations required by this agreement.
Amendments
This Agreement may be amended in whole or in part by mutual agreement of both
parties. Such modifications shall be made in writing and must be signed by each party
hereto. All such amendments shall be attached hereto and shall become a part of this
Agreement immediately upon full execution of each amendment.
Any provisions required to be in this Agreement by any applicable law or regulation
shall bind both parties to this Agreement,whether or not expressly provided in this
Agreement. Either party shall notify the other party of such requirement in writing at
least 30 days before the effective date of such law or regulation.
Notices
Any notice or other communication required or permitted hereunder shall be in writing
and shall be deemed to have been given immediately if personally delivered or two
business days after having been placed in the United States mail, addressed to the
addresses set forth below the signatures on this Agreement.
Counterparts
This Agreement may be executed in counterparts, each one of which shall be deemed an
original and all of which together shall constitute one and the same document.
The undersigned understands and agrees to comply with the policies and procedures for
utilizing Conuuutucation Services from LIFE^"SIGNS,hnc.
CUSTOMER INFORMATION
Palen Springs Police Department PO Box 1830
Agency Name Billing Address
Capt. Ron Starrs Pahn Springs,CA,92263
Contact Person City,State,Zip
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(760) 323-8173 (760) 323-8171
Contact Phone Number Contact Fax Number
David M. Ready City Manage
r
Authorized Agent Name (print) Title
Authorized Signature Date
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_ Interpreter Referral Specialists
Dr. Patricia Hughes
Chief Executive Officer (323)550-4210 or 888 930.7776
Tax ID: 95-4044564 C ' Contact Phone Number
2222 Laverna Ave.
Los Angeles,CA 90041 L)550-1215
Contact Fax
APPRO AS To RM:
By:
Ti,te:
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(760)323-8173 (760)323-8171
Contact Phone Number Contact Fax Number
David M. Ready City Manager
Authorized Agent Naive(print) Title
Authorized Signature Date
�� ��C"C�.S�r.0 �Q?+8 L✓lriyrd lyT
Interpreter lteferral5pecialists
Dr.Patricia Hughes
Chief Executive Officer (323)550-4210 or(888)930.7776
Tax ID: 95-4044564 Contact Phone Number
2222 Lavema Ave.
Las Angeles,CA 90041 (323)550-1215
Contact Fax
APPRO AS TO RM:
By:
Title:
6
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Communications Service Request r lA
Fax Form
Date:V- �
Time: to
am/pm am/pm
Name : Phone#:
AgenFax#:
ASSIGNMENTORMATION
Deaf
Facili
Assigss: _ _(stree (city&zip code)
Dept/ _
Cross Street:
Parkin.-
Nature of Assignment:
Contact Person: Phone#:
BILLING INFORMATION
Billing Address:
City,State,Zip:
Attention To:
PO M(if applicable):
Authorized Signature T0day's Da
ALL CANCELLATIONS MUST BE RECEIVED IN WRITING!FAX 95I/ 275-5065 OR EMAIL
pbalboa@codie.org '25 honr cancellation policy on appohdinents 2 hours or less,and 49 hour cancellation
au appoi7iriiterits lasiin�louder Lltai=2 Irorrrs. Cancella Lions must be made during business hours. Weekend
and Holidays NOT inchided. If cancellation is not made within the specified amount of time,the Customer
will be billed for the total amount of time requested.
Assisnuents ruore than 2 hours in duration will be scheduied and cltmged fort interpreters(TF-4M
INTER PREYING).
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