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Home My WebLink AboutA6327 - TIME WARNER - CABLE HIGH SPEED INTERNET ACCESS AND INSTALL FIBER CONNECTIVITY, DEDICATED INTERNET ACCESS FOR 36 MOS AT PSP TIME WARNER CABLE Business Class V Account -- Account Executive: Marcus Cardenas P Phone:7601895/3645 ext: Cell Phone:760189513645 Fax:704/94515905 Email:marcus.cardenasotwcable.cem Order# 7303911 City of Palm Springs Business Name Airport(Fiber) Customer Type: Federal Tax ID Tax Exempt Status Tax Exempt Certificate# "'0757 Billing Address Attention To: Account Number 3400 E TAHOUITZ CANYON WAY PALM SPRINGS CA 92262 Billing Contact Billing Contact Phone Billing Contact Email Address 760 323.8225 ahn I sca. v bold 1.E5 OW6t2A adnfes.oLvenLao pk w.9Pws cn.ryo V Authorized Contact Authorized Contact Phone Authorized Contact Email Address David Read 760 323-6201 david.ready@paimsprinosra.ciov Technical Contact 1 Technical Contact Phone Technical Contact Email Address Mike DeCastro 760 3183843 mike.docastro@paims4irings-ca.gov r i , i Dedicated Internet,Metro Ethernet,and Private Line Service Order Information For 3400 E Tahquitz Canyon Way Palm Springs CA 92262 I i Location Site Name Address Location Type Bandwidth PALM I SPRINGS 3400 E Tahquitz Canyon Way Palm Springs,CA AIRPORT ! _ 92262 _ Host I I Page i of 3 �p TIME WARNER CABLE Business Class New and Revised Services and Monthly Charges At 3400 E Tahquitz Canyon Way ,Palm Springs CA 92262 Monthly Description Ouant tv Sales Price Recurrfn Total Contract Term 1 Stati 1 20.00 $20,00 12 Months Dedicated Internet Access 200M 1 $1 945.00 $1 945.00 12 Months 'Total 1 5.00 'Prices do not include taxes and fees. One Time fees At 3400 E Tahqullz Canyon Way ,Palm Springs CA 92262 Description Qua Sales Price Total Dedicated Internet Access Chan a Fee i s100.00 $100.00 Total $100.00 'Prices do not include taxes and fees. Page 2 of 3 �p TIME WARNER CABLE BusinOMAessClass i Special Terms i i [Electronic Signature Disclosure By signing and amepting below you are acknowledging that you have read and agree to the terms and conditions outlined in Ills docuntonl � I t aumoazed Signature for TNra emer Cable Efflarw ea ILLC D authorized Signature femur Customer > N Yz�/ V�tl\Zti7�� L",Y✓ /�/Ai✓ac'2 d/q/ —Primed Nemo.rrd nn. I� ram'— PeM,06.Mm and 711h --- - Date Signed oma manes ,spa Not to Exceed / Without The Express Written Authorization Of The City Manager ` I i f Page 3 of 3 .,• � T/ <e: �� o� P9`� r�a iry/ —�+1a��' - r�o.�.ri�ti -SZ.U.i® Oi./ _ ��rro.+e1 �'�/% RETURN TO: c TIME WARNER CABLE MY CLERIC Business Class CITY OF PALM SPRINGS 9 � i BOx2743 Service Agreement PALM SPRINGS,CA 92263 This Time Warner Cable Business Class Service Agreement ("Service Agreement") in addition to the Time Warner Cable Business Class Terms and Conditions ("Terms and Conditions") and any Time Warner Cable Business Class Service Orders (each, a "Service Order"), constitute the Master Agreement by and between customer identified below ("Customer") and Time Warner Cable ("TWC" or "Operator") and is effective as of the date last signed below. Time Warner Cable Information Time Warner Cable Inc. Street: 83473 Avenue 45, Flr 2 Contact: John Carrigan City: Indio State: CA Telephone: (562)618-1612 ext: - Zip Code:92201 Facsimile: (704)945-5460 Customer Name(Exact Legal Name): Federal ID No: City of Palm Springs-Airport(Fiber) ""•'0757 Billing Address: Suite: City: State: Zip Code: 3400 E Tahquitz Canyon Way Attn: K Palm Springs CA 92262 Billing Contact Name: Phone: E-mail: Andrea(a.k.a.Andy)Nickell (760)323-8225 andrea.nickell@palmspringsca.gov Authorized Contact Name: Phone: E-mail: James Smith (760)323-8252 james.smith@palmspdngsca.gov Agreement THIS SERVICE AGREEMENT HEREBY INCORPORATES BY REFERENCE THE TERMS AND CONDITIONS (AVAILABLE AT WWW.TWCBC.COM/LEGAL), A COPY OF WHICH WILL BE PROVIDED TO CUSTOMER UPON REQUEST. BY EXECUTING THIS SERVICE AGREEMENT BELOW, CUSTOMER ACKNOWLEDGES THAT: (1) CUSTOMER ACCEPTS AND AGREES TO BE BOUND BY THE TERMS AND CONDITIONS, INCLUDING SECTION 21 THEREOF, WHICH PROVIDES THAT THE PARTIES DESIRE TO RESOLVE DISPUTES RELATING TO THE TIME WARNER CABLE BUSINESS CLASS SERVICES AGREEMENT THROUGH ARBITRATION; AND (2) BY AGREEING TO ARBITRATION, CUSTOMER IS GIVING UP VARIOUS RIGHTS, INCLUDING THE RIGHT TO TRIAL BY JURY. By signing and accepting below you aWledging that you have read and agree to the terms and conditions outlined in this document. IAPPROVED BY CCP COCNCIL Electronic Signature DisclosureJty CIer1C Authorized Si ture for Time Warner Cable Inc. Authorized Signature for Customer By: B Name(printe : Name(printed): Title: ' � Title: �\ Date: Date: l TIME WARNER CABLE Business Class Business Class Customer Service Order Account Executive: John Carrigan Phone: (562)618-1612 ext: Cell Phone: (760)574-5746 Fax: (704)945-5460 Email:john.carrigan@twcable.com �ic c" C' riy of �✓l?�i74 1i .i - r'c,V/Ai- /t-rB h1h (-Cio%( I''� FJ e r City of Palm Springs-Business Name Name Airport(Fiber) Customer Type: Federal Tax ID Tax Exempt Status Tax Exempt Certificate# 0757 * i Billing Address Account Number 3400 E Tahquitz Canyon Way Attn: Karen-(DIA)50Meg Palm Springs CA 92262 Billing Contact Billing Contact Phone Billing Contact Email Address Andrea a.k.a.And Nickell 760 323-8225 andrea.nickell alms rin sca. ov Authorized Contact Authorized Contact Phone Authorized Contact Email Address James Smith 760 323-8252 james.smfthopaimspringsca.gov Technical Contact Technical Contact Phone Technical Contact Email Address James Smith 760 323-8252 ames.smith alms rin s.ca. ov Internet and Video Order Information For 3400 E Tahquitz Canyon Way Palm Springs CA 92262 Customer Requested Service Type Due Date IPs(Internet Addresses) High Speed Internet(HSD) Dedicated Internet, Metro Ethernet, and Private Line Service Order Information For 3400 E Tahquitz Canyon Way Palm Springs CA 92262 Location Customer Requested Site Name Address Location Type Bandwidth Due Date Palm Springs- 3400 E Tahquitz Canyon Way Palm Springs, CA Airport 92262 1 1 DIA 50-Me New and Revised Services and Monthly Charges At 3400 E Tahquitz Canyon Way , Palm Springs CA 92262 Monthly Description Quantity Sales Price Recurring Total Contract Term 1 Static IP 1 1 $25.00 $25.00 36 Months DAS: Dedicated Internet Access Per Me 1 $1,795.00 $1,795.00 36 Months *Total $1 820.00 'Prices do not include taxes and fees. Page 1 of 3 '- TIME WARNER CABLE Business Class One Time fees At 3400 E Tahquitz Canyon Way Palm Springs CA 92262 Description Quan ity Sales Price Total ONE-TIME INSTALLATION CHARGE 1 $4,984,00 $4,984.00 Total $4,984.00 `Prices do not include taxes and fees. Page 2 of 3 �c TIME WARNER CABLE Business Class Special Terms The services, products, prices and terms identified on this Service Order constitute Time Warner Cable's offer to provide such services on such terms. Until Customer has accepted this offer by signing as appropriate below, Time Warner Cable reserves the right to rescind this offer at any time, at its sole discretion. The Agreement shall be renewable for successive terms unless at least thirty (30) days prior to the expiration of the then- current term, either party notifies the other party of such party's intent not to renew this Agreement. Agreement term and corresponding monthly billing will commence on actual service installation date. Cable television and Work-at-home services are subject to annual price change. Date Of This Quote= 12/26/2012 Fiber Bandwidth = 50 Meg Contract Term =36 months Legend: DIA= Dedicated Internet Access One Time Installation Charge= Construction cost to bring fiber to Airport location NOTE: The One Time Construction Cost (to bring fiber to the location) came in at $6,303.00 (with a 2 year agreement). An additional discount of$1,319.00 has been approved (with a 3 year agreement). Total "one-time" construction charge (after 3 year contract discount of$1,319.00 applied)= $4,984.00 Electronic Signature Disclosure By signing and accepting below you are acknowledging that you have read and agree to the terms and conditions outlined in this document. Authorized Signature for Time Wari er Yla Authorized Signature for Customer Qouaal- 1lltlo6u� T tf��tEarcrL 11 �9 �D taVIA � Qla�l. Printed Name and Title L&4 Printed Name and Title D 4 cps• If 1? Date Signed Date Signed APPROVED BY CITY COUNJ L ArrEs-r: tty Clerk Page 3 of 3 Time Warner Cable Business Class Ethernet and Dedicated Internet Access Service Level Agreement This document outlines the Service Level Agreement ("SLA")for the Ethernet and Dedicated Internet Access fiber based Services(each, a"Service"). All capitalized terms used but not defined herein shall have the meanings given to them in the Agreement. I. SLA Targets: Service Availability MTTR Latency Packet Loss Jitter DIA/Ethernet End to End: Restore: Priority 1 50ms (Metro and Regional 99.97% Outage within 4 <0.1% N/A Services) (On-Net Circuit) hours (Round Trip) II. Priority Classification: TWC will classify Service Disruptions(as defined below) as follows: Priority a. Total loss of Service("Priority 1 Outage") Priority 1 b. Service degradation to the point where Customer is unable to use the Service and is prepared to release it for immediate testing. Priority 2 Degraded Service where Customer is able to use the Service and is not prepared to release it for immediate testing. Priority 3 a. A service problem that does not impact the Service. b. A single non-circuit specific quality of Service inquiry. Customer must open a trouble ficket with TWC to report a Service Disruption and establish the beginning of such Service Disruption. ;yk Ill. Network Availability A "Service Disruption"is defined as a disruption or degradation that interferes with the ability of a TWC network hub to(i) transmit and receive network traffic on a Customer's dedicated access port; and (ii) exchange network traffic with another TWC network hub. Service Disruptions include Priority 1 Outages. Service Disruptions exclude planned outages, routine maintenance, service problems resulting from acts or omissions of Customer, Customer equipment failures, and a Force Majeure Event. "Network Availability" is calculated as the total number of minutes the circuit is up(other than a Priority 1 outage) in a calendar month for a specific Customer connection, divided by the total number of minutes in a calendar month. Commitment; TWC's monthly Network Availability Target is 99.97%. The following table contains examples of the percentage of Network Availability translated into minutes of up time and downtime for the 99.97% Network Availability target: Percentage by Days Per Month Total Minutes I Month Minutes Up Minutes Down 99.97%for 31 Days 44,640 44,626 14 99,97%for 30 Days 43,200 43,187 13 99.97%for 29Days 41,760 41,747 13 99.97%for 28 Days 40,320 40,307 13 IV. Latency Latency is the average roundtrip network delay, measured every 5 minutes, to adequately determine a consistent average monthly performance level for latency at the relevant TWC Hub/POP. The Roundtrip Delay is expressed in milliseconds (ms). The observation period is one calendar month. For DIA, TWC measures latency using a standard 64byte ping from Customer premise device to the TWC Internet access router in a round trip fashion. For Ethernet, TWC measures latency using a standard 64byte ping from Customer premise device between site A and site Z. Latency is calculated as follows: Roundtrip Delay for relevant Hub-Hub connections Latency = Sum Total#of relevant Hub-Hub connections P , r r V. Packet Loss Packet Loss is defined as the average number of packets that are not successfully received. Packet Loss is the average ratio of total packets that are sent compared to those that are received. Ratios are based on packets that are transmitted from a network origination point and received at a network destination point (network edge to network edge). Packet Loss is calculated as follows: Packet Loss (%) = 100 (%) — Packet Delivery (%) VI. Mean Time To Restore ("MTTR") The Mean Time To Restore("MTTR") measurement for a Service is the cumulative length of time it takes to restore service for Priority 1 Outage for a specific connection in a calendar month divided by the corresponding number of trouble tickets for Priority 1 Outages opened during the calendar month for that connection. MTTR per calendar month is calculated for as follows: Cumulative length of response time to Priority 1Outage(s)per connection Total number of Priority 1Outage trouble tickets per connection VII. Network Maintenance Maintenance Notice: Customer understands that from time to time TWC will perform routine network maintenance for network improvements and preventive maintenance, and in some cases, TWC will have to perform urgent network maintenance, which will usually also be conducted within the routine maintenance windows. TWC will use reasonable efforts to provide advance notice of the approximate time, duration and reason for the routine maintenance and if commercially practicable, will provide notice of urgent maintenance. In no event shall any routine or urgent network maintenance be calculated against the foregoing outage measurements. Maintenance Windows: Routine maintenance is typically performed during the following maintenance windows: Monday—Friday 12 a.m. —6 a.m. Local Timey�l�