HomeMy WebLinkAboutA6826 - ACE PARKING - PS INTERN AIRPORT AMENDMENT NO. 4
TO AGREEMENT NO. A6826 ACE Parking Management Inc.
PALM SPRINGS INTERNATIONAL AIRPORT
THIS FOURTH AMENDMENT is made and entered into as of the 27th day of February
2020 by and between the CITY OF PALM SPRINGS, a California charter city and municipal
corporation ("City"), and ACE PARKING MANAGEMENT, Inc., a California corporation (herein
"Contractor) is hereby effective April 1, 2020 as follows:
RECITALS
WHEREAS, the City owns and operates Palm Springs International Airport ("Airport')
located in Palm Springs, California for the convenience of the general public.
WHEREAS, on February 1, 2016 the Contract Services Agreement No. A6826
("Agreement") was entered into in order to operate and manage the public parking facilities for
a five year term, to January 31, 2021; and
WHEREAS, Contractor and City desire to enter into the Agreement to operate and
manage said automobile parking facilities and traffic enforcement upon the terms and condi-
tions in the Agreement; and
WHEREAS, the First Amendment was entered as of the 2nd day of May 2018, pursuant
to provide an additional 574 annual contracted hours of the agreement, not to exceed $12,200
annually; and
WHEREAS, the Second Amendment was entered as of the 8th day of May 2019, pur-
suant to provide an additional $62,000 annually for labor increases stemming from the Califor-
nia legislatively imposed minimum wage increases. Notice was provided to terminate the con-
tract after year four, effective January 31, 2020; and
WHEREAS, the Third Amendment was entered as of the 27th day of December 2019,
pursuant to provide an additional $8,000 monthly, for up to two additional months, effective for
the months of February and March 2020; and
WHEREAS, the parties wish to amend the Agreement pursuant to the terms and condi-
tions of Amendment No. 4 below to provide necessary funding and adequate compensation for
up to two month extension of the Agreement.
In consideration of these promises and mutual obligations, covenants, and conditions, the Par-
ties agree as follows:
55575.36160\32563136.1
AMENDMENT NO. 4
1. The true and correct recitals above are incorporated herein by this reference.
2. Approve an increase to the Contract Services Agreement No. A6826 for $8,000 month-
ly. These costs are associated with California's legislatively imposed hourly minimum
wage increases which occurred subsequently to the original contract date. California
minimum wages increase again on January 1, 2020. The $8,000 monthly fee increase
will to be applied during the month of April 2020 and May 2020.
3. The agreement shall extend the service tens for the months of April 2020 and for the
month of May 2020. The term of the existing contract shall expire on May 31, 2020.
The monthly total of $71,030.75 for services relating to the parking management ser-
vices, traffic enforcement officers and taxi starters at the Palm Springs International Air-
port.
• Contract monthly fee $63,030.75
• Amendment 4, additional $8,000 monthly,(April and May 2020) $ 8,000.00
• Total monthly amended amount $71,030.75
4. The City of Palm Springs reserves the right to terminate this agreement with 30 day
written notice.
Except as previously modified herein, all other provisions of the Agreement shall remain un-
modified in full force and effect.
[SIGNATURE PAGE FOLLOWS]
5595.3ffi6%32563136.1
• •
IN WITNESS WHEREOF, the City and the Consultant have caused this Agreement to be executed the day
and year first above written.
ATTEST: CONTENTS APPROVED:
CITY OF PALM SPRINGS,CA
By +. ByB —
Anth y Melia, Ci C David H. Ready, City M ager
Date: Y Date: o3 /a4 I�
APPROVED AS TO FORM: APPROVED BY CITY COUNCIL:
B Date:f [1 Agreement No.
Je y S. a lintg�er, Q yAttorney
Date: ,
ZJo. 27107t) APPROVED BYCfryCOUNCIL
i
CONTRACTOR r
Name: K LQ
Check one:_Individual_Partnershipltfcorporation
Corporations require two notarized signatures: One signature must be from Chairman of Board, Presi-
dent, or any Vice President. The second signature must be from the Secretary, Assistant Secretary,
Treasurer,Assistant Treasurer,or Chief Financial Officer.
Address: kgk
s���CN
By: By:
`Signatur�ee(notarized) CSil1gn�atu�re (notarized)
Name: V jL &Ll V�( L�" A Name: U' "r svll�'
Title: Of Title:��3j
55525.38160\32563136.1
A notary public or other officer completing this certificate verifies only the identity
of the individual who signed the document to which this certificate is attached,
and not the truthfulness accuracy, or validity of that document.
ACKNOWLEDGMENT
STATE OF CALIFORNIA }
} SS
COUNTY OF SAN DIEGO }
On 24 February 2020, before me, R. Shacklett, a Notary Public, personally
appeared Steve Burton, who proved to me on the basis of satisfactory evidence to be
the person whose name is subscribed to the within instrument and acknowledged to me
that he executed the same in his authorized capacity, and that by his signature on the
instrument the person, or the entity upon behalf of which the person acted, executed
the instrument.
I certify under PENALTY OF PERJURY under the laws of the State of California
that the foregoing paragraph is true and correct.
FSS my hand and official seal.
] ueu Nob, omia
Sm Diego County 6
Commission a 2233397
"'" My Comm.INPires Mar S,3gi1
AMENDMENT NO. 3
TO AGREEMENT NO. A6826 ACE Parking Management Inc.
PALM SPRINGS INTERNATIONAL AIRPORT
THIS THIRD AMENDMENT is made and entered into as of the 17th day of December
2019 by and between the CITY OF PALM SPRINGS, a California charter city and municipal
corporation ("City"), and ACE PARKING MANAGEMENT, Inc., a California corporation (herein
"Contractor") is hereby effective February 1, 2020 as follows:
RECITALS
WHEREAS, the City owns and operates Palm Springs International Airport ("Airport")
located in Palm Springs, California for the convenience of the general public.
WHEREAS, on February 1, 2016 the Contract Services Agreement No. A6826
("Agreement')was entered into in order to operate and manage the public parking facilities for
a five year term, to January 31, 2021; and
WHEREAS, Contractor and City desire to enter into the Agreement to operate and
manage said automobile parking facilities and traffic enforcement upon the terms and condi-
tions in the Agreement; and
WHEREAS, the First Amendment was entered as of the 2nd day of May 2018, pursuant
to provide an additional 574 annual contracted hours of the agreement, not to exceed $12,200
annually; and
WHEREAS, the Second Amendment was entered as of the 8th day of May 2019, pur-
suant to provide an additional $62,000 annually for labor increases stemming from the Califor-
nia legislatively imposed minimum wage increases. Notice was provided to terminate the con-
tract after year four, effective January 31, 2020; and
WHEREAS, the parties wish to amend the Agreement pursuant to the terms and condi-
tions of Amendment No. 3 below to provide necessary funding and adequate compensation
for up to two month extension of the Agreement.
In consideration of these promises and mutual obligations, covenants, and conditions, the Par-
ties agree as follows:
AMENDMENT NO. 3
1. The true and correct recitals above are incorporated herein by this reference.
55575.30160\32563136.1
9
2. Approve an increase to the Contract Services Agreement No. A6826 for $8,000 month-
ly. These costs are associated with California's legislatively imposed hourly minimum
wage increases which occurred subsequently to the original contract date. California
minimum wages increase again on January 1, 2020. The $8,000 monthly fee increase
will to be applied during the month of February 2020 and March 2020.
3. The agreement shall extend the service term for the months of February 2020 and for
the month of March 2020. The term of the existing contract shall expire on March 31,
2020. The monthly total of $71,030.75 for services relating to the parking management
services, traffic enforcement officers and taxi starters at the Palm Springs International
Airport.
• Current contract monthly fee $63,030.75
• Amendment 3, additional $8,000 monthly, (February and March 2020) $ 8,000.00
• Total monthly amended amount $71,030.75
4. The City of Palm Springs reserves the right to terminate this agreement with 30 day
written notice.
Except as previously modified herein, all other provisions of the Agreement shall remain un-
modified in full force and effect.
[SIGNATURE PAGE FOLLOWS]
555)5.3816%32563136.1
• •
IN WITNESS WHEREOF, the City and the Consultant have caused this Agreement to be executed the day
and year first above written.
ATTEST: CONTENTS APPROVED:
CITY OF PALM SPRINGS, CA
By �DavidH.
' 4Anthony Mejia, ity Cler �GtyMan er
Date: 122JOI2o15f Dater
APPROVED AS TO FORM: APPROVED BY CITY COUNCIL:
B Date: 1 AA ment No.-J*
Jeffr6y S. Ballinge ,City Attorney
APPROVED BY CITY COUNCIL
Date: Per,- ZY�/
CONTRACTOR
Name:
Check one:_Individual_Partnership_Corporation
Corporations require two notarized signatures: One signature must be from Chairman of Board, Presi-
dent, or any Vice President. The second signature must be from the Secretary, Assistant Secretary,
Treasurer,Assistant Treasurer,or Chief Financial Officer.
Address:
By: � By.
''// t Si ur//�e (notarized) Signature (notarized)
Name: f'�4 1-6. 16.E S Name: i1^
Title:-01i0 Q dt.- Title:
55575.38160\3250136.1
A notary public or other officer completing this certificate verifies only the identity
of the individual who signed the document to which this certificate is attached,
and not the truthfulness accuracy, or validity of that document.
ACKNOWLEDGMENT
STATE OF CALIFORNIA }
} ss
COUNTY OF SAN DIEGO }
On 11 December 2019, before me, R. Shacklett, a Notary Public, personally
appeared Keith Jones, who proved to me on the basis of satisfactory evidence to be the
person whose name is subscribed to the within instrument and acknowledged to me
that he executed the same in his authorized capacity, and that by his signature on the
instrument the person, or the entity upon behalf of which the person acted, executed
the instrument.
I certify under PENALTY OF PERJURY under the laws of the State of California
that the foregoing paragraph is true and correct.
FS`-NCNLETS
Notay v„oiio—caHfo—a
WIT 1 m hand and
official seal. CoMM,Ss =`3°3"333
9]
My Comm.Ex,-,es Mar i.303E '
A notary public or other officer completing this certificate verifies only the identity
of the individual who signed the document to which this certificate is attached,
and not the truthfulness accuracy, or validity of that document.
ACKNOWLEDGMENT
STATE OF CALIFORNIA }
} SS
COUNTY OF SAN DIEGO }
On 11 December 2019, before me, R. Shacklett, a Notary Public, personally
appeared Steve Burton, who proved to me on the basis of satisfactory evidence to be
the person whose name is subscribed to the within instrument and acknowledged to me
that he executed the same in his authorized capacity, and that by his signature on the
instrument the person, or the entity upon behalf of which the person acted, executed
the instrument.
I certify under PENALTY OF PERJURY under the laws of the State of California
that the foregoing paragraph is true and correct.
- - - - - - - - - - - - - -
N.SHACKIETT
NOUry'ph;i(-Cilif"nia €
An Diego County _
W my hand an com u.392Mrd official seal. m.. wKs .
AMENDMENT NO. 2
TO AGREEMENT NO. A6826 ACE Parking Management Inc.
PALM SPRINGS INTERNATIONAL AIRPORT
g1% Hay
THIS SECOND AMENDMENT is made and entered into as of the 174h day of A17di
2019 by and between the CITY OF PALM SPRINGS, a California charter city and municipal
corporation ("City"), and ACE PARKING MANAGEMENT, Inc., a California corporation (herein
"Contractor") is hereby effective March 7, 2018 as follows:
RECITALS
WHEREAS, the City owns and operates Palm Springs International Airport ("Airport")
located in Palm Springs, California for the convenience of the general public.
WHEREAS, on February 1, 2016 the Contract Services Agreement No. A6826 was en-
tered into in order to operate and manage the public parking facilities for a five year term, to
January 31, 2021; and
WHEREAS, Contractor and City desire to enter into this Agreement to operate and
manage said automobile parking facilities and traffic enforcement upon the terms and condi-
tions herein; and
WHEREAS, the First Amendment was entered as of the 2"d day of May 2018, pursuant
to provide an additional 574 annual contracted hours of the agreement, not to exceed $12,200
annually; and
In consideration of these promises and mutual obligations, covenants, and conditions, the Par-
ties agree as follows:
WHEREAS, the parties wish to amend the Agreement pursuant to the terms and conditions of
Amendment No. 2 as follows:
NOW, THEREFORE, for providing necessary funding to provide adequate compensa-
tion for the contracted hours necessary for the professional services for the management,
parking services, traffic enforcement, taxi starters and shuttle bus operations for the holiday
seasons, the parties agree as follows:
AMENDMENT NO. 2
1. The true and correct recitals above are incorporated herein by this reference.
2. Approve an increase to the Contract Services Agreement No. A6826 for labor costs
stemming from California's legislatively imposed hourly minimum wage increases which
occurred subsequently to the original contract date, in an amount not to exceed
$62,000. The fee increase to be applied during the 2019 contract period of February 1,
2019 and up to January 31, 2020.
ORIGINAL BID
ANC/GR AGREEMENT
3. The agreement shall allow a total project for year four of the Agreement up to
$768,569.00 for services relating to the parking management services, traffic enforce-
ment officers and taxi starters at the Palm Springs International Airport.
• Original contract Management year 4 fee $694,369.00
• Amendment 1, additional hours year 4 $ 12,200.00
• Amendment 2, minimum wage increase $ 62,000.00
Except as previously modified herein, all other provisions of the Agreement shall remain un-
modified in full force and effect.
[SIGNATURE PAGE FOLLOWS]
IN WITNESS WHEREOF, the City and the Consultant have caused this Agreement to be executed the day
and year first above written.
ATTEST: CONTENTS APPROVED:
CITY PALM SPRINGS, CA
By
An ny Meji it I David H. Ready, CifVorranager
Date: S �ZD° Date
APPROVED AS TO FORM: APPROVED BY CITY COUNCIL:
geeB femnt No.
Jeffrey S. allinger, City Attorney
Date: Mo"
CONTRACTOR
Name:
Check one:_Individual_Partnership >ACorporation
Corporations require two notarized signatures: One signature must be from Chairman of Board, Presi-
dent, or any Vice President. The second signature must be from the Secretary, Assistant Secretary,
Treasurer, Assistant Treasurer, or Chief Financial Officer.
Address: ('y) A 5
By: By:
Signature (notarized) Signature (notarized)
Name: }'^ Name: /loss S . S2i e, T
Title: /cX_ /\ Title: C
A notary public or other officer completing this certificate verifies only the identity
of the individual who signed the document to which this certificate is attached,
and not the truthfulness accuracy, or validity of that document.
ACKNOWLEDGMENT .
STATE OF CALIFORNIA }
} ss
COUNTY OF SAN DIEGO }
On 29 April 2019, before me, R. Shacklett, a Notary Public, personally appeared
Steve Burton, who proved to me on the basis of satisfactory evidence to be the person
whose name is subscribed to the within instrument and acknowledged to me that he
executed the same in his authorized capacity, and that by his signature on the
instrument the person, or the entity upon behalf of which the person acted, executed
the instrument.
I certify under PENALTY OF PERJURY under the laws of the State of California
that the foregoing paragraph is true and correct.
- - - - - - - - - - - --
. .. R.SHACKLETT
NotaryPublic-California Z
San Diego County a
m hand and official se z Commission a 2233397
Y `°"� My Comm.Expires Mar 5,2022
,... .
,: . ,. a ..
A notary public or other officer completing this certificate verifies only the identity
of the individual who signed the document to which this certificate is attached,
and not the truthfulness accurac or validity of that document.
ACKNOWLEDGMENT
STATE OF CALIFORNIA }
} ss
COUNTY OF SAN DIEGO }
On 29 April 2019, before me, R. Shacklett, a Notary Public, personally appeared
Ross Seibert, who proved to me on the basis of satisfactory evidence to be the person
whose name is subscribed to the within instrument and acknowledged to me that he
executed the same in his authorized capacity, and that by his signature on the
instrument the person, or the entity upon behalf of which the person acted, executed
the instrument.
I certify under PENALTY OF PERJURY under the laws of the State of California
that the foregoing paragraph is true and correct.
R.SHACKLETT
Notary Public-California
San Diego County >
W S my hand and official seal. Z r% Commission#2233397
My Comm.Expires Mar 5,2022
AMENDMENT NO. 1
TO AGREEMENT NO. A6826 ACE Parking Management Inc.
PALM SPRINGS INTERNATIONAL AIRPORT
THIS FIRST AMENDMENT is made and entered into as of the 2nd day of May 2018 by
and between the CITY OF PALM SPRINGS, a California charter city and municipal corporation
("City"), and ACE PARKING MANAGEMENT, Inc., a California corporation (herein "Contrac-
tor") is hereby effective March 7, 2018 as follows:
RECITALS
WHEREAS, the City owns and operates Palm Springs International Airport ("Airport")
located in Palm Springs, California for the convenience of the general public.
WHEREAS, on February 1, 2016 the Contract Services Agreement No. A6826 was en-
tered into in order to operate and manage the public parking facilities for a five year term, to
January 31, 2021; and
WHEREAS, Contractor and City desire to enter into this Agreement to operate and
manage said automobile parking facilities upon the terms and conditions herein; and
In consideration of these promises and mutual obligations, covenants, and conditions, the Par-
ties agree as follows:
WHEREAS, the parties wish to amend the Agreement pursuant to the terms of Amend-
ment No. 1 as follows:
NOW, THEREFORE, for providing necessary funding to provide adequate compensa-
tion for the contracted hours necessary for the professional services for the management,
parking services, traffic enforcement, taxi starters and shuttle bus operations for the holiday
seasons, the parties agree as follows:
AMENDMENT NO. 1
1. The true and correct recitals above are incorporated herein by this reference.
2. Section 9.3 of the Agreement is hereby amended in its entirety to read as follows:
In connection with its performance under this Agreement, Contractor shall not discriminate
against any employee or applicant for employment because of actual or perceived race, reli-
gion, color, sex, age, marital status, ancestry, national origin (i.e., place of origin, immigration
status, cultural or linguistic characteristics, or ethnicity), sexual orientation, gender identity,
gender expression, physical or mental disability, or medical condition (each a "prohibited ba-
sis"). Contractor shall ensure that applicants are employed, and that employees are treated
during their employment, without regard to any prohibited basis. As a condition precedent to
ORIGINAL BID
ANDIOR AGREEMENT
City's lawful capacity to enter this Agreement, and in executing this Agreement, Contractor cer-
tifies that its actions and omissions hereunder shall not incorporate any discrimination arising
from or related to any prohibited basis in any Contractor activity, including but not limited to the
following: employment, upgrading, demotion or transfer; recruitment or recruitment advertising,
layoff or termination; rates of pay or other forms of compensation; and selection for training, in-
cluding apprenticeship; and further, that Contractor is in full compliance with the provisions of
Palm Springs Municipal Code Section 7.09.040, including without limitation the provision of
benefits, relating to non-discrimination in city contracting.
3. Hours of Services, is hereby amended to add the following compensation schedule for
the parking management services personnel, described in the proposal for 1,148 addi-
tional hours, due to extended hours of airport operation:
1,148 additional hours for expanded hours of operation at$21.25
Year 2019 Position Position Total Year 2020 Position Position Total
Cashier Traffic En- Cashier Traffic En-
Hours forcement Hours = Hours Hours forcement Hours
January 62 62 124 January 62 62 124
February 56 56 112 February 56 56 112
March 62 62 124 ��� March 62 62 124
April 60 60 120 April 60 60 120
May 62 32 94 � ' May 62 32 94
574 574
Proposed total hours of 1,148 x Exhibit T" hourly rate of$21.25 =$24,395
Original Contract for 5 year term $3,398,199
Additional hours of 1,148 for$24,395. Total amended contract total $3,422,594.
4. The agreement shall allow a total project sum up to $3,422,594 for services relating to
the parking management services, traffic enforcement officers and taxi starters.
Except as previously modified herein, all other provisions of the Agreement shall remain un-
modified in full force and effect.
[SIGNATURE PAGE FOLLOWS]
IN WITNESS WHEREOF, the City and the Consultant have caused this Agreement to be executed the day
and year first above written.
ATTEST: CONTENTS APPROVED:
CITY OF PALM SPRINGS, CA
7By
ByAony Mejia Cit avid H. Ready, City Manag
r . ®.2
Date: � Date. .�
APPROVED AS TO FORM: APPROVED BY L:Clrl MANAGER
� &AHl�5.oa
Bar - vn , Date: Agreement No.
Edward Z. Kotkin, City Atto ney
Date:
CONSULTANT
Name:
Check one:_Individual_Partnership_Corporation
Corporations require two notarized signatures: One signature must be from Chairman of Board, Presi-
dent, or any Vice President. The second signature must be from the Secretary, Assistant Secretary,
Treasurer, Assistant Treasurer, or Chief Financial Officer.
Address:
By: Y•B �r
Signature (notarized) Signature (notarized)
Name: S4e ISM d`- Name: ' I L o r' .-. Sc,s�
Title: t Title: C '.-0
A notary public or other officer completing this certificate verifies only the identity
of the individual who signed the document to which this certificate is attached,
and not the truthfulness accuracy, or validity of that document.
ACKNOWLEDGMENT
STATE OF CALIFORNIA }
} ss
COUNTY OF SAN DIEGO }
On 9 November 2018, before me, R. Shacklett, a Notary Public, personally
appeared Steve Burton, who proved to me on the basis of satisfactory evidence to be
the person whose name is subscribed to the within instrument and acknowledged to me
that he executed the same in his authorized capacity, and that by his signature on the
instrument the person, or the entity upon behalf of which the person acted, executed
the instrument.
I certify under PENALTY OF PERJURY under the laws of the State of California
that the foregoing paragraph is true and correct.
R.SHACKLETT
s Notary Public-California
_ San Diego County
WITN ha d and officia s 1. Commission#2233397
"' My Comm.Expires Mar 5,2022
A notary public or other officer completing this certificate verifies only the identity
of the individual who signed the document to which this certificate is attached,
and not the truthfulness accuracy, or validity of that document.
ACKNOWLEDGMENT
STATE OF CALIFORNIA }
} ss
COUNTY OF SAN DIEGO }
On 9 November 2018, before me, R. Shacklett, a Notary Public, personally
appeared Ross Seibert, who proved to me on the basis of satisfactory evidence to be
the person whose name is subscribed to the within instrument and acknowledged to me
that he executed the same in his authorized capacity, and that by his signature on the
instrument the person, or the entity upon behalf of which the person acted, executed
the instrument.
I certify under PENALTY OF PERJURY under the laws of the State of California
that the foregoing paragraph is true and correct.
' R.SHACKLETT
Notary Public-California =
= San Diego County
W m hand and official seal. Commission k2233397
y " My Comm.Expires Mar 5,2022
CONTRACT SERVICES AGREEMENT
PARKING MANAGEMENT SERVICES AT PALM SPRINGS INTERNATIONAL AIRPORT
THIS CONTRACT SERVICES AGREEMENT ("Agreement") is entered into, and effective on
February 1, 2016, between the CITY OF PALM SPRINGS, a California charter city and municipal
corporation, ("City') and Ace Parking Management, Inc., a California corporation, authorized to do
business in the State of California, ("Contractor"). City and Contractor are individually referred to as
"Party" and are collectively referred to as the "Parties".
RECITALS
A. City owns and operates the Palm Springs International Airport, a public airport
hereinafter referred to as "Airport", located in the City of Palm Springs, California.
B. City has determined that there is a need for Parking Management Services in the
vicinity of the Airlines Passenger Terminal Building at the Airport ("Terminal") for use by the public.
C. City requires special professional services concerning the management of said
automobile parking facilities, including but not limited to: management; operation; recordkeeping,
accounting, auditing, revenue control, cash and credit card deposits; traffic enforcement officers (TEO);
the provision of services to users of such automobile parking facilities and the public; equipment
maintenance, repair and replacement; and the provision of shuttle bus operations for the holiday
season ("Services").
D. Contractor and City desire to enter into this Agreement to operate and manage said
automobile parking facilities upon the terms and conditions herein.
In consideration of these promises and mutual obligations, covenants, and conditions, the Parties
agree as follows:
AGREEMENT
1. SERVICES OF CONTRACTOR
1.1 Scope of Services. In compliance with all terms and conditions of this Agreement.
Contractor agrees to perform the services set forth in the Scope of Services described in Exhibit "A"
(the "Services" or "Work") , which is attached and incorporated by reference. As a material inducement
to the City entering into this Agreement, Contractor represents and warrants that Contractor is a
provider of first class work and services and that Contractor is experienced in performing the Work and
Services contemplated and, in light of such status and experience, Contractor covenants that it shall
follow the highest standards in performing the Work and Services required in this Agreement. For
purposes of this Agreement, the phrase "highest standards" shall mean those standards of practice
recognized as high quality among well-qualified and experienced contractors performing similar work
under similar circumstances.
1.2 Contract Documents. The Agreement between the Parties shall consist of the
following: (1) this Agreement; (2) the Scope of Services; (3) the City's Request for Proposals; and, (4)
the Contractor's signed, original proposal submitted to the City ("Contractor's Proposal"), (collectively
referred to as the "Contract Documents"). The City's Request for Proposals and the Contractor's
Proposal, which are both attached as Exhibits "B" and "C," respectively, are incorporated by reference
and are made a part of this Agreement. The Scope of Services shall include the Contractor's
ORIGINAL BID '
ANDIOR AGREEMENT
Proposal. All provisions of the Scope of Services, the City's Request for Proposals and the
Contractor's Proposal shall be binding on the Parties. Should any conflict or inconsistency exist in the
Contract Documents, the conflict or inconsistency shall be resolved by applying the provisions in the
highest priority document, which shall be determined in the following order of priority: (1s) the
provisions of the Scope of Services (Exhibit "A"); (2ntl) the provisions of the City's Request for
Proposal (Exhibit TV); (Td) the terms of this Agreement; and, (41h) the provisions of the Contractor's
Proposal (Exhibit "132").
1.3 Compliance with Law. Contractor warrants that all Services rendered shall be
performed in accordance with all applicable federal, state, and local laws, statutes, ordinances, lawful
orders, rules, and regulations.
1.4 Licenses, Permits. Fees. and Assessments. Contractor represents and warrants to
City that it has obtained all licenses, permits, qualifications, and approvals of whatever nature that are
legally required to practice its profession and perform the Work and Services required by this
Agreement. Contractor represents and warrants to City that Contractor shall, at its sole cost and
expense, keep in effect at all times during the term of this Agreement, any license, permit, qualification,
or approval that is legally required for Contractor to perform the Work and Services under this
Agreement. Contractor shall have the sole obligation to pay for any fees, assessments, and taxes,
plus applicable penalties and interest, which may be imposed by law and arise from or are necessary
for the Contractor's performance of the Work and Services required by this Agreement. Contractor
shall indemnify, defend, and hold harmless City against any such fees, assessments, taxes, penalties,
or interest levied, assessed, or imposed against City to the fullest extent permitted by law.
1.5 Familiarity with Work. By executing this Agreement, Contractor warrants that
Contractor (a) has thoroughly investigated and considered the Scope of Services to be performed, (b)
has carefully considered how the Services should be performed, and (c) fully understands the facilities,
difficulties, and restrictions attending performance of the Services under this Agreement. If the
Services involve work upon any site, Contractor warrants that Contractor has or will investigate the site
and is or will be fully acquainted with the conditions there existing, prior to commencement of any
Services. Should the Contractor discover any latent or unknown conditions that will materially affect
the performance of the Services, Contractor shall immediately inform the City of such fact and shall not
proceed except at Contractor's risk until written instructions are received from the City.
1.6 Care of Work. Contractor shall adopt reasonable methods during the term of the
Agreement to furnish continuous protection to the Work and the equipment, materials, papers,
documents, plans, studies, and/or other components to prevent losses or damages. Contractor shall
be responsible for all such damages, to persons or property, until acceptance of the Work by the City,
except such losses or damages as may be solely caused by City's own negligence.
1.7 Further Responsibilities of Parties. Parties agree to use reasonable care and
diligence to perform their respective obligations under this Agreement. Parties agree to act in good
faith to execute all instruments, prepare all documents, and take all actions as may be reasonably
necessary to carry out the purposes of this Agreement.
1.8 Additional Services. City shall have the right at any time during the performance of
the Services, without invalidating this Agreement, to order extra work beyond that specified in the
Scope of Services or make changes by altering, adding to, or deducting from such Work. No such
extra work may be undertaken unless a written order is first given by the City to the Contractor,
incorporating any adjustment in (i) the Maximum Contract Amount, as defined below, and/or (ii) the
time to perform this Agreement and shall be paid at the rates specified as "Compensation" on Exhibit
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"D" to this Contract. Any adjustments must also be approved in writing by the Contractor. Any
increase in compensation of up to ten percent (10%) of the Maximum Contract Amount or twenty-five
thousand dollars ($25,000), whichever is less, may be approved by the City Manager, or his designee,
as may be needed to perform any extra work. Any greater increases, occurring either separately or
cumulatively, must be approved by the Palm Springs City Council. It is expressly understood by
Contractor that the provisions of this section shall not apply to the services specifically set forth or
reasonably contemplated within the Scope of Services.
1.9 FAA Required Provisions. Those certain provisions set forth within Exhibit "E,"
"Federal Aviation Administration Required Provisions," attached and made part hereof, are those
Specific provisions required by the FAA to be appropriately included within all agreements between
City and all entities who use or perform work or conduct activities on City owned Airport premises for
aeronautical or non-aeronautical purposes. Contractor, by its signature hereunto affixed,
acknowledges that it has reviewed the aforesaid Exhibit in its entirety, and fully understands the
meaning, purpose, and intent thereof. Contractor expressly agrees that, throughout the life of this
Agreement hereof, it shall fully and faithfully comply with, abide by and adhere to, as applicable and
appropriate, the provisions as contained within Exhibit "E."
2. COMPENSATION
2.1 Maximum Contract Amount. For the Services rendered under this Agreement over
the full five (5) year term of the Agreement, Contractor shall be compensated by City in accordance
with the Schedule of Compensation, which is attached as Exhibit "D" and incorporated in this
Agreement by reference. Compensation shall not exceed the maximum contract amount of Three
Million Three Hundred and Ninety Eight Thousand One Hundred and Ninety Nine Dollars,
($3,398,199.00) ("Maximum Contract Amount"), except as may be allowed under Section 1.8. The
annaul compensation shall be as set forth under the heading "Total Proposed Annual Management
Fee" in Exhibit "D." Compensation for additional services as provided in Section 1.8 must be
approved in advance by the Contract Officer and will only be approved at the rates identified under
the heading "Compensation" in Exhibit "D". The Maximum Contract Amount shall include the
attendance of Contractor at all Project meetings reasonably deemed necessary by the Contract
Officer. Contractor shall not be entitled to any increase in the Maximum Contract Amount for
attending these meetings. Contractor accepts the risk that the services identified in the Scope of
Services may be more costly and/or time-consuming than Contractor anticipates, that Contractor
shall not be entitled to additional compensation, and that the provisions of Section 1.8 shall not be
applicable to the services identified in the Scope of Services. The maximum amount of City's
payment obligation under this section is the amount specified in this Agreement. If the City's
maximum payment obligation is reached before the Contractor's Services under this Agreement are
completed, Contractor shall complete the Work and City shall not be liable for payment beyond the
Maximum Contract Amount.
2.2 Method of Payment. The City shall pay contractor the annual Management Fee in
amounts specified in Exhibit D to this Agreement. The annual Management Fee shall be divided into
twelve equal installments and paid monthly to the Contractor. Contractor shall invoice the City for
Management Fees by the 15th of each month for the prior month's services. Invoices will be
supported with appropriate details of hours worked by category. There shall be a maximum of one (1)
payment per month.
2.3 Chanaes in Scone. In the event any change or changes in the Scope of Services
are requested by the City, Parties shall execute a written amendment to this Agreement, specifying
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all proposed amendments, including, but not limited to, any additional fees. An amendment may be
entered into:
A. To provide for revisions or modifications to documents, work product, or
work, when required by the enactment or revision of any subsequent law; or
B. To provide for additional services not included in this Agreement or not
customarily furnished in accordance with generally accepted practice in Contractor's profession.
2.4 Security Instrument. Concurrent with the execution of this Agreement, Contractor
shall furnish City with an irrevocable letter of credit, or equivalent security instrument, towards
Contractor's faithful performance of this Agreement in the principal sum of two hundred thousand
and 00/100 dollars ($200,000.00) ("Security') issued by a surety company licensed to do such
business in the State of California and acceptable and satisfactory to the City and in a form
approved by the City Attorney.
The security instrument shall be maintained and kept in full force and effect by Contractor from the
date of the signing of this Agreement to the termination date of this Agreement; which shall be
conditioned to insure the faithful and full performance by Contractor of all covenants, terms and
conditions of this Agreement and to stand as security for all payment by Contractor of valid claims
by City against Contractor, along with any other security identified by City.
If at any time this Agreement terminates or is terminated, and there is due and owing to City any
sum payable under the terms hereof, or, if City has any claim against Contractor arising out of this
Agreement, then the City may, in the City's discretion, demand satisfaction thereof from the
Security and in the event such claim exceeds the amount of the Security, Contractor shall be liable
for any such difference.
3. SCHEDULE OF PERFORMANCE
3.1 Time of Essence. Time is of the essence in the performance of this Agreement. The
time for completion of the services to be performed by Contractor is an essential condition of this
Agreement. Contractor shall prosecute regularly and diligently the work of this Agreement according
to the agreed upon Schedule of Performance.
3.2 Schedule of Performance. Contractor shall commence the Services under this
Agreement upon receipt of a written notice to proceed and shall perform all Services within the time
period(s) established in the Schedule of Performance. Contractor shall install all proposed facility
equipment not later than one hundred and fifty (150) calendar days upon commencement of service.
Any extensions to the time period(s) specified may be approved in writing by the Contract Officer,
but such extensions shall not exceed one hundred and eighty (180) days cumulatively; however, the
City shall not be obligated to grant such an extension.
3.3 Force Maieure. The time period(s) specified in the Schedule of Performance for
performance of the Services rendered under this Agreement shall be extended because of any
delays due to unforeseeable causes beyond the control and without the fault or negligence of the
Contractor (financial inability excepted) if Contractor, within ten (10) days of the commencement of
such delay, notifies the Contract Officer in writing of the causes of the delay. Unforeseeable causes
include, but are not limited to, acts of God or of the public enemy, unusually severe weather, fires,
earthquakes, floods, epidemics, quarantine restrictions, riots, strikes, freight embargoes, wars,
and/or acts of any governmental agency, including the City. The City Manager shall ascertain the
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facts and the extent of delay, and extend the time for performing the Services for the period of the
enforced delay when and if, in the judgment of the City Manager, such delay is justified. The City
Manager's determination shall be final and conclusive upon the Parties to this Agreement. In no
event shall Contractor be entitled to recover damages against the City for any delay in the
performance of this Agreement, however caused, Contractor's sole remedy being extension of the
Agreement under this section.
3.4 Term. Unless earlier terminated under this Agreement, this Agreement shall
commence upon the effective date of this Agreement and continue in full force and effect until
completion of the Services. However, the term shall not exceed five (5) years, from the
commencement date. Any extension as described in Section 3.2 must be through mutual written
agreement of the Parties.
3.5 Termination Prior to Expiration of Term. City may terminate this Agreement for its
convenience at any time, without cause, in whole or in part, upon giving Contractor thirty (30) days
written notice. Where termination is due to the fault of Contractor and constitutes an immediate
danger to health, safety, and general welfare, the period of notice shall be such shorter time as may
be determined by the City. Upon such notice, City shall pay Contractor for Services performed
through the date of termination. Upon receipt of such notice, Contractor shall immediately cease all
work under this Agreement, unless stated otherwise in the notice or by written authorization of the
Contract Officer. After such notice, Contractor shall have no further claims against the City under
this Agreement. Upon termination of the Agreement under this section, Contractor shall submit to
the City an invoice for work and services performed prior to the date of termination. Contractor may
terminate this Agreement, with or without cause, upon sixty (60) days written notice to the City,
except that where termination is due to material default by the City, the period of notice may be such
shorter time as the Contractor may determine.
4. COORDINATION OF WORK
4.1 Representative of Contractor. The following principal of Contractor is designated
as being the principal and representative of Contractor authorized to act in its behalf and make all
decisions with respect to the Services to be performed under this Agreement: Steve Burton,
President of Ace Parking Management, Inc. It is expressly understood that the experience,
knowledge, education, capability, expertise, and reputation of the foregoing principal is a substantial
inducement for City to enter into this Agreement. Therefore, the foregoing principal shall be
responsible during the term of this Agreement for directing all activities of Contractor and devoting
sufficient time to personally supervise the services performed hereunder. The foregoing principal
may not be changed by Contractor without prior written approval of the Contract Officer.
4.2 Contract Officer. The Contract Officer shall be the City Manager or his/her designee
("Contract Officer'). Contractor shall be responsible for keeping the Contract Officer fully informed of
the progress of the performance of the services. Contractor shall refer any decisions that must be
made by City to the Contract Officer. Unless otherwise specified, any approval of City shall mean
the approval of the Contract Officer.
4.3 Prohibition Against Assignments. The experience, knowledge, capability,
expertise, and reputation of Contractor, its principals and employees, were a substantial inducement
for City to enter into this Agreement. Therefore, Contractor shall not assign full or partial
performance of this Agreement, nor any monies due, voluntarily or by operation of law, without the
prior written consent of City. Contractor shall not contract with any other entity to perform the
Services required under this Agreement without the prior written consent of City. If Contractor is
permitted to subcontract any part of this Agreement by City, Contractor shall be responsible to City
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for the acts and omissions of its subcontractor(s) in the same manner as it is for persons directly
employed. Nothing contained in this Agreement shall create any contractual relationships between
any subcontractor and City. All persons engaged in the Work will be considered employees of
Contractor. City will deal directly with and will make all payments to Contractor. In addition, neither
this Agreement nor any interest in this Agreement may be transferred, assigned, conveyed,
hypothecated, or encumbered voluntarily or by operation of law, whether for the benefit of creditors
or otherwise, without the prior written consent of City. Transfers restricted in this Agreement shall
include the transfer to any person or group of persons acting in concert of more than twenty-five
percent (25%) of the present ownership and/or control of Contractor, taking all transfers into account
on a cumulative basis. In the event of any such unapproved transfer, including any bankruptcy
proceeding, this Agreement shall be void. No approved transfer shall release Contractor or any
surety of Contractor from any liability under this Agreement without the express written consent of
City.
4.4 Independent Contractor. The legal relationship between the Parties is that of an
independent contractor, and nothing shall be deemed to make Contractor a City employee.
A. During the performance of this Agreement, Contractor and its officers,
employees, and agents shall act in an independent capacity and shall not act or represent
themselves as City officers or employees. The personnel performing the Services under this
Agreement on behalf of Contractor shall at all times be under Contractor's exclusive direction and
control. Neither City nor any of its officers, employees, or agents shall have control over the conduct
of Contractor or any of its officers, employees, or agents, except as set forth in this Agreement.
Contractor, its officers, employees, or agents shall not maintain an office or any other type of fixed
business location at City's offices. City shall have no voice in the selection, discharge, supervision,
or control of Contractor's employees, servants, representatives, or agents, or in fixing their number,
compensation, or hours of service. Contractor shall pay all wages, salaries, and other amounts due
its employees in connection with this Agreement and shall be responsible for all reports and
obligations respecting them, including, but not limited to, social security income tax withholding,
unemployment compensation, workers' compensation, and other similar matters. City shall not in
any way or for any purpose be deemed to be a partner of Contractor in its business or otherwise a
joint venture or a member of any joint enterprise with Contractor.
B. Contractor shall not have any authority to bind City in any manner. This
includes the power to incur any debt, obligation, or liability against City.
C. No City benefits shall be available to Contractor, its officers, employees, or
agents in connection with any performance under this Agreement. Except for Contract fees paid to
Contractor as provided for in this Agreement, City shall not pay salaries, wages, or other
compensation to Contractor for the performance of Services under this Agreement. City shall not be
liable for compensation or indemnification to Contractor, its officers, employees, or agents, for injury
or sickness arising out of performing Services. If for any reason any court or governmental agency
determines that the City has financial obligations, other than under Section 2 and Subsection 1.8 in
this Agreement, of any nature relating to salary, taxes, or benefits of Contractor's officers,
employees, servants, representatives, subcontractors, or agents, Contractor shall indemnify City for
all such financial obligations.
5. INSURANCE
5.1 Types of Insurance. Contractor shall procure and maintain, at its sole cost and
expense, the insurance described below. The insurance shall be for the duration of this Agreement
and includes any extensions, unless otherwise specified in this Agreement. The insurance shall be
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procured in a form and content satisfactory to City. The insurance shall apply against claims which
may arise from the Contractor's performance of Work under this Agreement, including Contractor's
agents, representatives, or employees. In the event the City Manager determines that the Work or
Services to be performed under this Agreement creates an increased or decreased risk of loss to the
City, the Contractor agrees that the minimum limits of the insurance policies may be changed
accordingly upon receipt of written notice from the City Manager or his designee. Contractor shall
immediately substitute any insurer whose A.M. Best rating drops below the levels specified in this
Agreement. Except as otherwise authorized below for Contract liability (errors and omissions)
insurance, all insurance provided under this Agreement shall be on an occurrence basis. The
minimum amount of insurance required shall be as follows:
A. Errors and Omissions Insurance. Contractor shall obtain and maintain in full
force and effect throughout the term of this Agreement, standard industry form Contract liability
(errors and omissions) insurance coverage in an amount of not less than one million dollars
($1,000,000.00) per occurrence and two million dollars ($2,000,000.00) annual aggregate, in
accordance with the provisions of this section.
(1) Contractor shall either: (a) certify in writing to the City that Contractor is
unaware of any Contract liability claims made against Contractor and is unaware of any facts which
may lead to such a claim against Contractor; or (b) if Contractor does not provide the certification
under (a), Contractor shall procure from the Contract liability insurer an endorsement providing that
the required limits of the policy shall apply separately to claims arising from errors and omissions in
the rendition of services under this Agreement.
(2) If the policy of insurance is written on a "claims made" basis, the policy
shall be continued in full force and effect at all times during the term of this Agreement, and for a
period of three (3) years from the date of the completion of the Services provided hereunder. In the
event of termination of the policy during this period, Contractor shall obtain continuing insurance
coverage for the prior acts or omissions of Contractor during the course of performing Services
under the terms of this Agreement. The coverage shall be evidenced by either a new policy
evidencing no gap in coverage, or by obtaining separate extended "tail" coverage with the present or
new carrier or other insurance arrangements providing for complete coverage, either of which shall
be subject to the written approval by the City Manager.
(3) In the event the policy of insurance is written on an "occurrence" basis, the
policy shall be continued in full force and effect during the term of this Agreement, or until completion
of the Services provided for in this Agreement, whichever is later. In the event of termination of the
policy during this period, new coverage shall immediately be obtained to ensure coverage during the
entire course of performing the Services under the terms of this Agreement.
B. Workers' Compensation Insurance. Contractor shall obtain and maintain, in
full force and effect throughout the term of this Agreement, workers' compensation insurance in at
least the minimum statutory amounts, and in compliance with all other statutory requirements, as
required by the State of California. Contractor agrees to waive and obtain endorsements from its
workers' compensation insurer waiving subrogation rights under its workers' compensation
insurance policy against the City and to require each of its subcontractors, if any, to do likewise
under their workers' compensation insurance policies. If Contractor has no employees. Contractor
shall complete the City's Request for Waiver of Workers' Compensation Insurance Requirement
form.
C. Commercial General Liability Insurance. Contractor shall obtain and maintain,
in full force and effect throughout the term of this Agreement, a policy of commercial general liability
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insurance written on a per-occurrence basis with a combined single limit of at least one million
dollars ($1,000,000.00) and two million dollars ($2,000,000.00) general aggregate for bodily injury
and property damage including coverages for contractual liability, personal injury, independent
contractors, broad form property damage, products and completed operations.
D. Business Automobile Insurance. Contractor shall obtain and maintain, in full
force and effect throughout the term of this Agreement, a policy of business automobile liability
insurance written on a per-occurrence basis with a single limit liability in the amount of one million
dollars ($1,000,000.00) bodily injury and property damage. The policy shall include coverage for
owned, non-owned, leased, and hired cars.
E. Employer Liability Insurance. Contractor shall obtain and maintain, in full force
and effect throughout the term of this Agreement, a policy of employer liability insurance written on a
per-occurrence basis with a policy limit of at least one million dollars ($1,000,000.00) for bodily injury
or disease.
5.2 Deductibles and Self-Insured Retentions. Any deductibles or self-insured
retentions must be declared to and approved by the City Manager or his/her designee prior to
commencing any work or services under this Agreement. Contractor guarantees payment of all
deductibles and self-insured retentions. City reserves the right to reject deductibles or self-insured
retentions in excess of ten thousand dollars ($10,000), and the City Manager or his/her designee
may require evidence of pending claims and claims history as well as evidence of Contractor's ability
to pay claims for all deductible amounts and self-insured retentions proposed in excess of ten
thousand dollars ($10,000).
5.3 Other Insurance Requirements. The following provisions shall apply to the
insurance policies required of Contractor under this Agreement:
5.3.1 For any claims related to this Agreement, Contractor's coverage shall be
primary insurance with respect to the City and its officers, council members,
officials, employees, agents, and volunteers. Any insurance or self-insurance
maintained by the City and its officers, council members, officials, employees,
agents, and volunteers shall be in excess of Contractor's insurance and shall
not contribute with it.
5.3.2 Any failure to comply with reporting or other provisions of the policies,
including breaches of warranties, shall not affect coverage provided to City
and its officers, council members, officials, employees, agents, and
volunteers.
5.3.3 All insurance coverage and limits provided by Contractor and available or
applicable to this Agreement are intended to apply to each insured, including
additional insureds, against whom a claim is made or suit is brought to the full
extent of the policies. Nothing contained in this Agreement or any other
agreement relating to the City or its operations shall limit the application of
such insurance coverage.
5.3.4 No required insurance coverages may include any limiting endorsement which
substantially impairs the coverages set forth in this Agreement (e.g., elimination
of contractual liability or reduction of discovery period), unless the endorsement has
first been submitted to the City Manager and approved in writing.
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5.3.5 Contractor agrees to require its insurer to modify insurance endorsements to
delete any exculpatory wording stating that failure of the insurer to mail written
notice of cancellation imposes no obligation, or that any party will "endeavor"
(as opposed to being required) to comply with the requirements of the
endorsements. Certificates of insurance will not be accepted in lieu of
required endorsements, and submittal of certificates without required
endorsements may delay commencement of the Project. It is Contractor's
obligation to ensure timely compliance with all insurance submittal
requirements as provided in this Agreement.
5.3.6 Contractor agrees to ensure that subcontractors, and any other parties
involved with the Project who are brought onto or involved in the Project by
Contractor, provide the same minimum insurance coverage required of
Contractor. Contractor agrees to monitor and review all such coverage and
assumes all responsibility for ensuring that such coverage is provided in
conformity with the requirements of this section. Contractor agrees that upon
request, all agreements with subcontractors and others engaged in the Project
will be submitted to the City for review.
5.3.7 Contractor acknowledges and agrees that any actual or alleged failure on the
part of the City to inform Contractor of non-compliance with any insurance
requirement in no way imposes any additional obligations on the City nor does
it waive any rights in this or any other regard.
5.3.8 Contractor shall provide proof that policies of insurance required in this
Agreement, expiring during the term of this Agreement, have been renewed or
replaced with other policies providing at least the same coverage. Proof that
such coverage has been ordered shall be submitted prior to expiration.
Endorsements as required in this Agreement applicable to the renewing or
new coverage shall be provided to City no later than ten (10) days prior to
expiration of the lapsing coverage.
5.3.9 Requirements of specific insurance coverage features or limits contained in
this section are not intended as limitations on coverage, limits, or other
requirements, or as a waiver of any coverage normally provided by any given
policy. Specific reference to a given coverage feature is for purposes of
clarification only as it pertains to a given issue, and is not intended by any
party or insured to be limiting or all-inclusive.
5.3.10 The requirements in this section supersede all other sections and provisions of
this Agreement to the extent that any other section or provision conflicts with
or impair the provisions of this section.
5.3.11 Contractor agrees to provide immediate notice to City of any claim or loss
against Contractor arising out of the Work performed under this Agreement
and for any other claim or loss which may reduce the insurance available to
pay claims arising out of this Agreement. City assumes no obligation or
liability by such notice, but has the right (but not the duty) to monitor the
handling of any such claim or claims if they are likely to involve City, or to
reduce or dilute insurance available for payment of potential claims.
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5.3.12 Contractor agrees that the provisions of this section shall not be construed as
limiting in any way the extent to which the Contractor may be held responsible
for the payment of damages resulting from the Contractor's activities or the
activities of any person or person for which the Contractor is otherwise
responsible.
5.4 Sufficiency of Insurers. Insurance required in this Agreement shall be provided by
authorized insurers in good standing with the State of California. Coverage shall be provided by
insurers admitted in the State of California with an A.M. Best's Key Rating of B++, Class VII, or
better, unless such requirements are waived in writing by the City Manager or his designee due to
unique circumstances.
5.5 Verification of Coverage. Contractor shall furnish City with both certificates of
insurance and endorsements, including additional insured endorsements, affecting all of the
coverages required by this Agreement. The certificates and endorsements are to be signed by a
person authorized by that insurer to bind coverage on its behalf. All proof of insurance is to be
received and approved by the City before work commences. City reserves the right to require
Contractor's insurers to provide complete, certified copies of all required insurance policies at any
time. Additional insured endorsements are not required for Errors and Omissions and Workers'
Compensation policies.
Verification of Insurance coverage may be provided by: (1) an approved General and/or Auto
Liability Endorsement Form for the City of Palm Springs or (2) an acceptable Certificate of Liability
Insurance Coverage with an approved Additional Insured Endorsement with the following
endorsements stated on the certificate:
1. "The City of Palm Springs, its officials, employees, and agents are named as an
additional insured..."("as respects City of Palm Springs Contract No. "or 'for any and all work
performed with the City"may be included in this statement).
2. "This insurance is primary and non-contributory over any insurance or self-insurance
the City may have..." ("as respects City of Palm Springs Contract No. " or "for any and all work
performed with the City' may be included in this statement).
3. "Should any of the above described policies be canceled before the expiration date
thereof, the issuing company will mail 30 days' written notice to the Certificate Holder named."
Language such as, "endeavor to" mail and "but failure to mail such notice shall impose no obligation
or liability of any kind upon the company, its agents or representative" is not acceptable and must be
crossed out.
4. Both the Workers' Compensation and Employers' Liability policies shall contain the
insurer's waiver of subrogation in favor of City, its elected officials, officers, employees, agents, and
volunteers.
In addition to the endorsements listed above, the City of Palm Springs shall be named the certificate
holder on the policies. All certificates of insurance and endorsements are to be received and
approved by the City before work commences. All certificates of insurance must be authorized by a
person with authority to bind coverage, whether that is the authorized agent/broker or insurance
underwriter. Failure to obtain the required documents prior to the commencement of work shall not
waive the Contractor's obligation to provide them.
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6. INDEMNIFICATION AND REIMBURSEMENT
To the fullest extent permitted by law, Contractor shall defend (at Contractor's sole cost and
expense), indemnify, protect, and hold harmless City, its elected officials, officers, employees,
agents, and volunteers (collectively the "Indemnified Parties"), from and against any and all liabilities,
actions, suits, claims, demands, losses, costs, judgments, arbitration awards, settlements, damages,
demands, orders, penalties, and expenses including legal costs and attorney fees (collectively
"Claims"), including but not limited to Claims arising from injuries to or death of persons (Contractor's
employees included), for damage to property, including property owned by City, from any violation of
any federal, state, or local law or ordinance, and from errors and omissions committed by Contractor,
its officers, employees, representatives, and agents, that arise out of or relate to Contractor's
performance under this Agreement. This indemnification clause excludes Claims arising from the
sole negligence or willful misconduct of the City, its elected officials, officers, employees, agents, and
volunteers. Under no circumstances shall the insurance requirements and limits set forth in this
Agreement be construed to limit Contractor's indemnification obligation or other liability under this
Agreement. Contractor's indemnification obligation shall survive the expiration or earlier termination
of this Agreement until all actions against the Indemnified Parties for such matters indemnified are
fully and finally barred by the applicable statute of limitations or, if an action is timely filed, until such
action is final. This provision is intended for the benefit of third party Indemnified Parties not
otherwise a party to this Agreement.
7. REPORTS AND RECORDS
7.1 Accountina Records. Contractor shall keep complete, accurate, and detailed
accounts of all time, costs, expenses, and expenditures pertaining in any way to this Agreement.
Contractor shall keep such books and records as shall be necessary to properly perform the
Services required by this Agreement and to enable the Contract Officer to evaluate the performance
of such Services. The Contract Officer shall have full and free access to such books and records at
all reasonable times, including the right to inspect, copy, audit, and make records and transcripts
from such records.
7.2 Reports. Contractor shall periodically prepare and submit to the Contract Officer
such reports concerning the performance of the Services required by this Agreement, or as the
Contract Officer shall require. Contractor acknowledges that the City is greatly concerned about the
cost of the Work and Services to be performed under this Agreement. For this reason, Contractor
agrees that Contractor shall promptly notify the Contract Officer the estimated increased or
decreased cost if Contractor becomes aware of any facts, circumstances, techniques, or events that
may or will materially increase or decrease the cost of the contemplated Work or Services.
7.3 Daily Reports. Contractor shall prepare a Daily Operating Report and Daily Revenue
Report, including ticket reconciliation, for each twenty-four (24) hour period beginning with the time
the daily inventory is completed or some other time as determined by the Contract Administrator.
These reports shall be in a form provided by or approved by the Contract Administrator. The
Contract Administrator may change or direct the Contractor to change the format of the reports at
any time. A copy of each set of Daily Reports shall remain on-site or accessible within twenty-four
(24) hours from a storage location within twenty (20) miles of the Airport, for a period of not less than
three (3) years. The Daily Revenue Report shall reflect all financial transactions related to the
parking operation for the specified period.
Contractor to provide Daily Revenue Report for the period shall include, at a minimum.
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A. Beginning inventory of vehicles in the public areas of Parking Facility, taken from the
nightly license plate inventory, with separate counts for zones A, B, C, and D.
B. Number of tickets issued by the ticket dispensers or any other source, based on the
serial numbers of each sequence.
C. Number of entries recorded by physical counters, if such counters are provided in the
lanes.
D. Number and extended value of tickets processed and collected, including an itemized
record of all transactions that includes the date and time of entry, date and time of exit, duration of
stay, amount of fee charged, parking location, and type of transaction.
E. Number of retracted tickets, spoiled tickets, or tickets processed during equipment
testing or voided for any other reason.
F. Total number of entry and exit transactions reported by the computerized revenue
control system.
G. Number and discounted value of any discount or"no charge" validations.
H. Number and value (if provided by the computerized revenue control system) of any
non-revenue transactions.
I. Number and unpaid amount of any Insufficient Funds transactions, under which
customers did not have sufficient funds to pay the full parking fee due.
J. Number and amount of credit card charges or any other approved form of payment
other than cash and checks.
K. Total amount of revenue reported by the computerized revenue control system.
L. Reconciliation of total ticket values, revenue reported by the computerized revenue
control system, credit card charges, and the amount of cash and check deposits.
M. Attached copies of deposit slip(s) for parking revenues, including but not limited to
permit sales and voided bank deposit slips.
N. Attached copies of separate deposit slip(s) in the amount of any deposit made by
Contractor in payment of shortages or deposit of overages.
O. Amount and source of any other revenue received by Contractor or City, including
payments against receivables, as substantiated by copies of deposit slips.
P. Combined total Gross Revenue from all sources.
Q. Combined reconciliation to actual deposits.
R. Number of voided tickets including explanations.
S. The total number of tickets accounted for.
T. Ending inventory of vehicles in the facility.
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U. Reconciliation of beginning and ending car counts to the number of tickets issued and
collected during the reporting day.
V. Summary totals to assist the City in auditing and posting information pertaining to daily
revenue collections and other related information.
W. After the Daily Revenue Report has been prepared, verified and signed by the Parking
Manager, a copy of the report, along with any tickets, receipts, journal tapes, copies of deposit
forms, unused and spoiled tickets, shall be bundled, identified with the date of the report, and placed
in a secure location, pending audit. The original copy of the Daily Revenue Report, including deposit
slips, shall be placed in a separate envelope and prepared and delivered to Contract Administrator
or his/her authorized representative(s) by 3 P.M. on the first business day following such report.
7.4 Monthly Reports. Contractor shall deliver to the Contract Administrator or his/her
authorized representative(s), by the fifth (5`h) calendar day of each month, a Monthly Report, in a
format approved by the Contract Administrator, which shall summarize financial data by day for the
month. The Monthly Report shall include reconciliation with the daily reports submitted previously
and, at a minimum include:
A. Daily car counts and license plate inventory totals by area-
B. Tickets issued by day.
C. Tickets collected by day.
D. Tickets not accounted for by day.
E. Tickets not accounted for during the full month.
F. Revenue by day and by category.
G. Total revenue for the month.
H. Reconciliation of variances, if any, between total on monthly reports and totals
of items on the daily reports submitted for that month.
7.5 Release of Documents. All reports, records, documents, and other materials
prepared by Contractor in the performance of services under this Agreement shall not be released
publicly without the prior written approval of the Contract Officer. All information gained by
Contractor in the performance of this Agreement shall be considered confidential and shall not be
released by Contractor without City's prior written authorization.
7.6 Audit and Inspection of Records. After receipt of reasonable notice and during the
regular business hours of City, Contractor shall provide City, or other agents of City, such access to
Contractor's books, records, payroll documents, and facilities as City deems necessary to examine,
copy, audit, and inspect all accounting books, records, work data, documents, and activities directly
related to Contractor's performance under this Agreement. Contractor shall maintain such books,
records, data, and documents in accordance with generally accepted accounting principles and shall
clearly identify and make such items readily accessible to such parties during the term of this
Agreement and for a period of three (3) years from the date of final payment by City hereunder.
Within one hundred and twenty (120) days after the close of each Contract Year, Contractor
shall provide City an audit report on all Gross Revenues from operations at the Airport. The audit
13
report shall cover the preceding Contract Year. The audit report shall be prepared by an
independent Certified Public Accountant, not a regular employee of Contractor, in accordance with
Generally Accepted Accounting Standards prescribed by the American Institute of Certified Public
Accountants or any successor agency thereto as appropriate. The audit report shall include the
following:
A. Schedule of all revenues by category and month, and a corresponding schedule of all
deposits made to City for these revenues.
B. The audit report shall include an opinion on the schedule of all revenues by category and
by month and the schedule of all deposits made to City for these revenues.
C. The audit report shall include, but not necessarily be limited to, management fees,
compensation paid by City, and payment received by Contractor under any insurance
policies.
Delivery of an audit report containing a qualified opinion or an adverse opinion or a disclaimer of
opinion, as defined by the American Institute of Certified Public Accountants or any successor
agency thereto, shall be deemed to be a material breach of this Agreement. If the audit report
indicates that the amount of revenue deposits to City by Contractor during such Contact Year were
less than the total due for the Contract Year, the Contractor shall pay the difference to City with the
audit report.
7.7 Financial Liability. Contractor shall be responsible for any and all financial or other
liability caused by Contractors breach of Protected Information including, but not limited to, credit
card and debit card information. For the purpose of this Section, "Protected Information" shall mean
all data and information, in written or other tangible form, or in electronic or non-tangible form,
whether or not designated as confidential, but treated as confidential by the City including, without
limitation: PCI data, including all credit cards, debit card and account information protected under all
related payment card industry standards. Such liability shall include all costs associated with the
notification of affected parties, credit report analysis and monitoring, any associated attorney fees,
and any applicable call center service and public relations expenses. Contractor shall comply with
all applicable Federal or State privacy or data protection statutes, rules, or regulations governing
Contractors activities pursuant to this Agreement; provided that prior to giving notice under any
applicable reporting requirement, Contractor shall first notify the City within twenty-four (24) hours of
Contractor's discovery of data breach. In addition, Contractor shall also report to the City within
twenty-four (24) hours of Contractor's discovery of any breaches of security or unauthorized access
to the facility or equipment, whether or not the breach of security or unauthorized access rise to a
reportable level under any applicable reporting requirement, and whether or not the breach resulted
in the loss of protected information.
7.8 Collection and Handling. Contractor shall charge and collect from all users of the
Parking Lot fees and charges established by the City, in accordance with the terms of this
Agreement. All fees and charges collected by the Contractor, including over charges and cashier
overages, are the property of the City. Contractor shall deposit all collected fees and charges into a
bank account designated by the City at a frequency established in accordance with a schedule
agreed to in advance. Contractor shall replace, at its own cost, any funds that are lost, stolen, or
unaccounted for, including any undercharges, within two (2) business days that the funds are
discovered missing. Contractor shall reimburse the City for the full amount of any undercharges to
parking customers for which the Contractor is responsible.
14
8. ENFORCEMENT OF AGREEMENT
8.1 California Law and Venue. This Agreement shall be construed and interpreted both
as to validity and as to performance of the Parties in accordance with the laws of the State of
California. Legal actions concerning any dispute, claim, or matter arising out of or in relation to this
Agreement shall be instituted in the Superior Court of the County of Riverside, State of California, or
any other appropriate court in such County, and Contractor covenants and agrees to submit to the
personal jurisdiction of such court in the event of such action.
8.2 Interpretation. This Agreement shall be construed as a whole according to its fair
language and common meaning to achieve the objectives and purposes of the Parties. The terms of
this Agreement are contractual and the result of negotiation between the Parties. Accordingly, any
rule of construction of contracts (including, without limitation, California Civil Code Section 1654) that
ambiguities are to be construed against the drafting party, shall not be employed in the interpretation
of this Agreement. The caption headings of the various sections and paragraphs of this Agreement
are for convenience and identification purposes only and shall not be deemed to limit, expand, or
define the contents of the respective sections or paragraphs.
8.3 Default of Contractor. Contractor's failure to comply with any provision of this
Agreement shall constitute a default.
A. If the City Manager, or his/her designee, determines that Contractor is in
default in the performance of any of the terms or conditions of this Agreement, he/she shall notify
Contractor in writing of such default. Contractor shall have ten (10) days, or such longer period as
City may designate, to cure the default by rendering satisfactory performance. In the event
Contractor fails to cure its default within such period of time, City shall have the right,
notwithstanding any other provision of this Agreement, to terminate this Agreement without further
notice and without prejudice of any remedy to which City may be entitled at law, in equity, or under
this Agreement. Contractor shall be liable for all reasonable costs incurred by City as a result of
such default. Compliance with the provisions of this section shall not constitute a waiver of any City
right to take legal action in the event that the dispute is not cured, provided that nothing shall limit
City's right to terminate this Agreement without cause under Section 3.5.
B. If termination is due to the failure of the Contractor to fulfill its obligations
under this Agreement, City may, after compliance with the provisions of Section 8.3A, take over the
work and prosecute the same to completion by contract or otherwise. The Contractor shall be liable
to the extent that the total cost for completion of the Services required hereunder exceeds the
Maximum Contract Amount (provided that the City shall use reasonable efforts to mitigate such
damages). The City may withhold any payments to the Contractor for the purpose of set-off or
partial payment of the amounts owed the City as previously stated. The withholding or failure to
withhold payments to Contractor shall not limit Contractor's liability for completion of the Services as
provided in this Agreement.
8.4 Waiver. No waiver of any provision of this Agreement shall be effective unless in
writing and signed by a duly authorized representative of the Party against whom enforcement of a
waiver is sought. Any waiver by the Parties of any default or breach of any covenant, condition, or
term contained in this Agreement, shall not be construed to be a waiver of any subsequent or other
default or breach, nor shall failure by the Parties to require exact, full, and complete compliance with
any of the covenants, conditions, or terms contained in this Agreement be construed as changing the
terms of this Agreement in any manner or preventing the Parties from enforcing the full provisions.
15
8.6 Rights and Remedies Cumulative. Except with respect to rights and remedies
expressly declared to be exclusive in this Agreement, the rights and remedies of the Parties are
cumulative and the exercise by either Party of one or more of such rights or remedies shall not
preclude the exercise by it, at the same or different times, of any other rights or remedies for the
same default or any other default by the other Party.
8.6 Lenal Action. In addition to any other rights or remedies, either Party may take legal
action, in law or in equity, to cure, correct, remedy or recover damages for any default, to compel
specific performance of this Agreement, to obtain declaratory or injunctive relief, or to obtain any
other remedy consistent with the purposes of this Agreement.
8.7 Attorney Fees. In the event any dispute between the Parties with respect to this
Agreement results in litigation or any non-judicial proceeding, the prevailing Party shall be entitled, in
addition to such other relief as may be granted, to recover from the non-prevailing Party all
reasonable costs and expenses. These include but are not limited to reasonable attorney fees,
expert Contractor fees, court costs and all fees, costs, and expenses incurred in any appeal or in
collection of any judgment entered in such proceeding. To the extent authorized by law, in the event
of a dismissal by the plaintiff or petitioner of the litigation or non-judicial proceeding within thirty (30)
days of the date set for trial or hearing, the other Party shall be deemed to be the prevailing Party in
such litigation or proceeding.
9. CITY OFFICERS AND EMPLOYEES: NON-DISCRIMINATION
9.1 Non-liability of City Officers and Employees. No officer or employee of the City
shall be personally liable to the Contractor, or any successor-in-interest, in the event of any default
or breach by the City or for any amount which may become due to the Contractor or to its successor,
or for breach of any obligation of the terms of this Agreement.
9.2 Conflict of Interest. Contractor acknowledges that no officer or employee of the City
has or shall have any direct or indirect financial interest in this Agreement nor shall Contractor enter
into any agreement of any kind with any such officer or employee during the term of this Agreement
and for one year thereafter. Contractor warrants that Contractor has not paid or given, and will not
pay or give, any third party any money or other consideration in exchange for obtaining this
Agreement.
9.3 Covenants Against Discrimination. In connection with its performance under this
Agreement, Contractor shall not discriminate against any employee or applicant for employment
because of race, religion, color, sex, age, marital status, ancestry, national origin, sexual
orientation, gender identity, physical or mental disability, or medical condition. Contractor shall
ensure that applicants are employed, and that employees are treated during their employment,
without regard to their race, religion, color, sex, age, marital status, ancestry, national origin, sexual
orientation, gender identity, physical or mental disability, or medical condition. Such actions shall
include, but not be limited to, the following: employment, upgrading, demotion or transfer;
recruitment or recruitment advertising; layoff or termination; rates of pay or other forms of
compensation; and selection for training, including apprenticeship. It is further agreed that with its
performance under this Agreement, Contractor and their agents shall not discriminate against any
customer, airport tenant, City employee, or those using the facilities, because of race, religion,
color, sex, age, marital status, ancestry, national origin, sexual orientation, gender identity, physical
or mental disability, or medical condition.
16
10. MISCELLANEOUS PROVISIONS
10.1 Patent and Copyright Infringement. To the fullest extent permissible under law,
and in lieu of any other warranty by City or Contractor against patent or copyright infringement,
statutory or otherwise:
A. It is agreed that Contractor shall defend at its expense any claim or suit
against City on account of any allegation that any item furnished under this Agreement, or the
normal use or sale arising out of the performance of this Agreement, infringes upon any presently
existing U.S. letters patent or copyright and Contractor shall pay all costs and damages finally
awarded in any such suit or claim, provided that Contractor is promptly notified in writing of the suit
or claim and given authority, information and assistance at Contractor's expense for the defense of
same, and provided such suit or claim arises out of, pertains to, or is related to the negligence,
recklessness or willful misconduct of Contractor. However, Contractor will not indemnify City if the
suit or claim results from: (1) City's alteration of a deliverable, such that City's alteration of such
deliverable created the infringement upon any presently existing U.S. letters patent or copyright; or
(2) the use of a deliverable in combination with other material not provided by Contractor when it is
such use in combination which infringes upon an existing U.S. letters patent or copyright.
B. Contractor shall have sole control of the defense of any such claim or suit and
all negotiations for settlement in the event City fails to cooperate in the defense of any suit or claim,
provided, however, that such defense shall be at Contractor's expense. Contractor shall not be
obligated to indemnify City under any settlement that is made without Contractor's consent, which
shall not be unreasonably withheld. If the use or sale of such item is enjoined as a result of the suit
or claim, Contractor, at no expense to City, shall obtain for City the right to use and sell the item, or
shall substitute an equivalent item acceptable to City and extend this patent and copyright indemnity
thereto.
10.2 Notice. Any notice, demand, request, consent, approval, or communication that
either party desires, or is required to give to the other party or any other person shall be in writing.
All notices shall be personally delivered, sent by pre-paid First Class U.S. Mail, registered or certified
mail, postage prepaid, return receipt requested, or delivered or sent by facsimile with attached
evidence of completed transmission. All notices shall be deemed received upon the earlier of (i) the
date of delivery to the address of the person to receive such notice if delivered personally or by
messenger or overnight courier; (ii) five (5) business days after the date of posting by the United
States Post Office if by mail; or (iii) when sent if given by facsimile. Any notice, request, demand,
direction, or other communication sent by facsimile must be confirmed within forty eight (48) hours
by letter mailed or delivered. Other forms of electronic transmission such as e-mails, text messages,
and instant messages are not acceptable manners of notice required hereunder. Notices or other
communications shall be addressed as follows:
To City: City of Palm Springs
Attention: City Manager
3200 E. Tahquitz Canyon Way
Palm Springs, California 92262
Telephone: (760) 323-8204
Airport: Airport Director
3400 E. Tahquitz Canyon Way
Palm Springs, California 92262
Telephone: (760) 318-3901
17
To Contractor: Steve Burton, President
Ace Parking Management Inc.
645 Ash Street
San Diego, CA 92101
Telephone: (619) 233-6624
Facsimile: (619) 233-0741
10.3 Integrated Agreement. This Agreement constitutes the entire agreement between
the Parties and supersedes all prior negotiations, arrangements, agreements, representations, and
understandings, if any, made by or among the Parties with respect to the subject matter in this
Agreement.
10.4 Amendment. No amendments or other modifications of this Agreement shall be
binding unless through written agreement by all Parties.
10.5 Severability. Whenever possible, each provision of this Agreement shall be
interpreted in such a manner as to be effective and valid under applicable law. If any provision of
this Agreement shall be determined to be invalid by a final judgment or decree of a court of
competent jurisdiction, such provision shall be ineffective only to the extent of such prohibition or
invalidity, without invalidating the reminder of that provision, or the remaining provisions of this
Agreement unless the invalid provision is so material that its invalidity deprives either Party of the
basic benefit of their bargain or renders this Agreement meaningless.
10.5 Successors in Interest. This Agreement shall be binding upon and inure to the
benefit of the Parties' successors and assignees.
10.6 Third Party Beneficiary. Except as may be expressly provided for in this
Agreement, nothing contained in this Agreement is intended to confer, nor shall this Agreement be
construed as conferring, any rights, including, without limitation, any rights as a third-party
beneficiary or otherwise, upon any entity or person not a party to this Agreement.
10.7 Recitals. The above-referenced Recitals are hereby incorporated into the Agreement
as though fully set forth in this Agreement and each Party acknowledges and agrees that such Party
is bound, for purposes of this Agreement, by the same.
10.8. Cornorate Authority. Each of the undersigned represents and warrants that (i) the
Party for which he or she is executing this Agreement is duly authorized and existing, (ii) he or she is
duly authorized to execute and deliver this Agreement on behalf of the Party for which he or she is
signing, (iii) by so executing this Agreement, the Party for which he or she is signing is formally
bound to the provisions of this Agreement, and (iv) the entering into this Agreement does not violate
any provision of any other Agreement to which the Party for which he or she is signing is bound.
SIGNATURE PAGE FOLLOWS
18
IN WITNESS WHEREOF,the Parties have executed this Agreement as of the dates stated below.
"CITY"
•• City of Palm Springs
�•Date: 1U 1b BY
David H.Ready,Esq.
City Manager
APPROVED BY CITY COUNCIL
8144 hD PAab
APPROVED AS TO FORM: ATTEST
By: By
Doug s C.Holland, James Thompson,
City Attorney City Clerk
APPROVED BY CITY COUNCIL:
Date: Agreement No.
Corporations require two notarized signatures. One signature must be from Chairman of Board,President,or any Vice President.
The second signature must be from the Secretary,Assistant Secretary,Treasurer,Assistant Treasurer,or Chief Financial Officer.
CONTRACTOR NAME:
At.f. Pf•y�,C' /r lLr••p y( llhz Check one Individual_Partnership -/C.-poation
6Y i As 4. st
Address
�614771,- C 2101
By By
Signature(Notarized) Signature T714
19
CALIFORNIA ALL-PURPOSE ACKNOWLEDGMENT CIVIL CODE§ 1189
A notary public or other officer completing this certificate verifies only the identity of the individual who signed the
document to which this certificate is attached,and not the truthfulness,accuracy,or validity of that document.
State of Calif rnia )
Count of //S�V� Bien d ) C p
On "I r' J ��� beforeme, ' J� �/cG � Iydt7lfIM
Date /, ns
Here Insert
Name and Title of the O cer
personally appeared Gt- Ue (�.i[, r I II V `
Name(s) of Signer(s)
who proved to me on the basis of satisfactory evidence to be the person(4 whose name(&} is/acQ_
subscribed to the within instrument and acknowledged to me that he/ekeMiey executed the same in
hisPrrorRhetr authorized capacity(ies),and that by his/AeW4heir signature*on the instrument the person(&),
or the entity upon behalf of which the person(*acted, executed the instrument.
I certify under PENALTY OF PERJURY under the laws
R.SHACKLETT of the State of California that the foregoing paragraph
COMM.#2057466 is true and correct.
0 ,..m NOTARYsANaEo PUB OC-CALIFORNIA
es C� � couNYY :f WITNESS han and official seal.
My Canmhslan F�iree
MARCH 1 2018
Signature
Signature of Notary Public
Place Notary Seal Above
OPTIONAL
Though this section is optional, completing this information can deter alteration of the document or
fraudulent reattachment ofIthnnintended document.
Description of Attached Document
Title or Type of Document: Docume Date:
Number of Pages: Signer(s) Other ove:
Capacity(ies) Claimed by Signer(s)
Signer's Name: ame:
i Corporate Officer — Title(s): ate O cer — Title(s):
::] Partner — ❑ Limited LL General ❑ Partner — Limited ❑ General
LL Individual -]Attorney in Fact ❑ Individual Ll Attorney in Fact
❑Trustee ❑ Guardian or Conservato LJ Trustee ❑ Guardian or Conservator
n Other: ❑ Other:
Signer Is Representing: Signer Is epresenting:
02014 National Notary Association •www.NationalNotary.org • 1-800-US NOTARY(1-800-876-6827) Item#5907
CALIFORNIA ALL-PURPOSE ACKNOWLEDGMENT CIVIL CODE § 1189
A notary public or other officer completing this certificate verifies only the identity of the individual who signed the
document to which this certificate is attached,and not the truthfulness,accuracy,or validity of that document.
State of California
County of o� `' (e(A0 ) r ��}�, r-
On 1 CO v 1b before me, � '�r `� �� i Nyllt�jj
Date nH,e�re Insert Name and Title of the 1cer
V personally appeared 1` Ll l V 1 � r `t
Name(s)of Signer(s)
who proved to me on the basis of satisfactory evidence to be the persoros whose names) isFera
subscribed to the within instrument and acknowledged to me that he/aheA4W executed the same in
his/herftheir authorized capacity(ies},-and that by his/heW4h#-r signature4on the instrument the person(el,
or the entity upon behalf of which the person(*-acted, executed the instrument.
I certify under PENALTY OF PERJURY under the laws
- of the State of California that the foregoing paragraph
R,BHACKLETT is true and correct.
COMM.#2057456
NCTARYR18LIGCALiFCRt1U WIT
Zm
hand and official seal.
SAN DIEGO COUNT`/
My Canmlaslan E�ires
MARCH 1 2018
Sign
Signature of Notary Public
Place Notary Seal Above
OPTIONAIcan
Though this section is optional, completing this inform date alteration of the document or
fraudulent reattachment of this form nten d document.
Description of Attached Document
Title or Type of Document: jUmited
Number of Pages: Signer(s) Other Than NamCapacity(ies) Claimed by Signer(s)
Signer's Name: Si❑ Corporate Officer — Title(s): L l s):Ll Partner — C Limited ❑ General 7 General
Individual ❑Attorney in Fact -1ney in Fact
7 Trustee ❑ Guardian or Conservator � dian or Conservator
::1 Other: LJ Other:
Signer Is Representing: Signer Is Representi g:
02014 National Notary Association -www.NationalNotary.org • 1-800-US NOTARY(1-800-876-6827) Item #5907
EXHIBIT"A"
SCOPE OF SERVICES
General Overview
Contractor must provide all personnel, personnel bonds, personnel uniforms, materials,
equipment, radios, vehicles, supervision and other items necessary to:
1. Operate and manage Airport public parking lots.
2. Collect all parking lot fees and charges (including the secure processing of credit card and
debit card charges) legally due, and provide bookkeeping, accounting, and audit services with
respect thereto. Daily deposit of funds, with all necessary supporting documentation made
directly to the City Finance Department.
3. Collect all baggage-cart machine fees and charges legally due. Operate equipment and
accounting reports as requested, reporting any necessary equipment repairs to the Airport.
4. Contractor shall operate, service, maintain, and repair all parking lot equipment including
parking lot revenue control and access equipment as part of the management fee.
5. Report and arrange for improperly parked or abandoned vehicles to be removed from the
parking lots.
6. Perform nightly license plate inventory of all vehicles parked in parking Ipts. This information
must be logged into a database that is accessible to Airport management.
7. Provide and/or arrange for basic vehicle emergency services (i.e. jump-starts, keys locked in
.vehicles, and towing).
8. Keep parking lots safe and secure, in a clean, litter-free condition.
9. Provide a designated number of traffic enforcement officers (see Exhibit "A-1") performing in
an orderly, diplomatic, and courteous manner. Ensure the safe movement of vehicular and
pedestrian traffic on the Airport roadways in front of the terminal and in the parking lots, and
other areas as may be required.
10. Provide a designated number of taxi control officers to ensure the safe and efficient
movement of commercial vehicles and taxi queuing (see Exhibit"A-1").
11. Assure adherence to airport parking and grounds transportation procedures/regulations.
Observe and report any discrepancies.
12. Provide various daily and monthly reports, accounting records, and other statistical data
requested by the City.
13. Perform Airport shuttle bus operations to and from the remote parking lot or designated
location on the airport property during all periods that capacity in the parking lot exceeds
ninety percent(90%), as part of the base management services.
21
14. Provide shuttle bus dispatching services when the overflow lot is operational.
15. Ensure that personnel utilized for each component of the Agreement receive the
appropriate level of training prior to assignment so that they may exercise their duties in an
exemplary manner. Maintain current personnel manual.
16. Implement a proposed Parking Facility Revenue Control System Investment consistent with
each component of the Agreement as provided (Exhibit °A-2"). All equipment must be
compliant with payment card industry (PCI) standards. All parking equipment will be a fully
integrated system.
Facility Description, Reporting Requirements and Equipment
The automobile parking facilities to be managed and operated by Contractor consist of the following,
including six (6) entry lanes, each with a ticket dispenser, and one (1) toll plaza with two (2) exit
booths, one (1) express exit lane with one (1) additional express exit on booth #1, and one (1) pay-
on-foot station located within the Terminal. It will be necessary to add revenue control equipment at
the overflow parking entry prior to October 1, 2016. All equipment to be compliant with payment
card industry (PCI) standards. These locations shall be referred to collectively as the "Airport
Parking Facilities":
A. Public Parking Lot.
The public parking lot is located generally west of the Terminal, as shown on Exhibit "A-3,"
attached hereto and incorporated by reference herein. At the time of execution of this
Agreement, said lot has parking capacity for approximately nine hundred and thirty six (934)
vehicles in the parking area.
B. Public Overflow Parking Lot.
The overflow parking lot is located generally south of the Terminal, on Kirk Douglas Drive, as
shown on Exhibit "A-3" of the RFP. At the time of execution of this Agreement, this lot has the
capacity for approximately one thousand (1,000) vehicles.
C. ADA Parking.
There are currently thirty one (31) ADA parking spots located within the public parking lot.
The spots are located nearest the passenger terminal.
D. Employee Parking Lot.
The Employee Parking Lot is managed and permitted by airport staff. The Contractor's
employees will be issued permits to park their personal vehicles in, this lot while on duty,
currently there is no charge for the first permit to the employee. Lost permits are subject to
replacement cost charges. No personal vehicles of the Contractor are to park in the public
parking lots while on duty.
E. Future Parking Facilities.
City shall have the right, at any time during the term of this Agreement, including any
extensions thereto, to improve, expand, replace, or modify any or all of the Airport Parking
22
Facilities, and/or any equipment or appurtenances thereto. City reserves the right to
construct additional parking facilities to serve the Terminal. Upon thirty (30) days written
notification by the City to the Contractor, any such modified, expanded, or additional parking
facilities shall be included within the Airport Parking Facilities and shall be subject to this
Agreement.
F. Baaaage Cart Services.
Contractor will collect and deposit funds and operate all baggage-cart devices. There are
currently two (2) devices. The Airport provides equipment maintenance of the current
equipment.
G. Management.
Provide a highly qualified on-site manager. The contractor will provide an Assistant Manager
during the absence or unavailability of the Parking Manager, to represent and act for Parking
Manager with like authority. The Manager or Assistant Manager will be available seven (7)
days a week. The Parking Manager shall not be concurrently assigned or employed in any
capacity with the management or operation of any other automobile parking facility or
enterprise whatsoever during the tenure of such Parking Manager at the Airport.
H. Traffic Enforcement Officer(TEO).
TEO's are responsible for compliance with Federal regulations, regarding vehicle and traffic
standards. They provide customer service by answering passenger questions and
summoning skycaps. They report unattended luggage and vehicles, issue citations and
monitor for unauthorized commercial ground vehicle operators.
I. Taxi Starter.
Taxi Starters provide passenger assistance with forming an orderly queue line before being
directed to the next available ride and insure adequate cabs are available for customer
demand. Verify compliance with Public Utility Commission (PUC) and other local regulations.
These include, but are not limited to, dress codes, waybills, Transportation Commercial
Permit(TCP) numbers displayed properly, commercial vehicle license plate checks, and PSP
issued transponders. The Taxi Starter is to check vehicle credentials and monitor for
compliance.
I Parking Attendants.
Contractor shall be responsible for hiring, training and supervising an adequate number of
supervisory and operating personnel with appropriate skills to ensure full performance of
Contractor's management and operation services.
K. Shuttle Service.
Shuttle service for holiday parking (Thanksgiving, Christmas, and New Year) should be
considered as part of the base management fee, at such time as the public parking lot
exceeds ninety percent(90%) capacity. Holiday shuttle service provides passenger pick-ups
every ten (10) —fifteen (15) minutes. (For the 2014 holiday season, the Contractor provided
service for a combined twenty-three (23) days, as part of the management fee.) Additional
23
shuttle services, as may be required from time to time, should be provided as a separate
hourly charge and would be approved in addition to services provided in the base
management fee. The management fee will consider a maximum of twenty-five (25) days of
shuttle service annually, up to, but not to exceed twenty (20) hours per day. Additional shuttle
hourly service charge to be approved separately(Exhibit"A-3").
L. Hours of Operation.
Contractor shall keep the Airport Parking Facilities open for use by the public and by
authorized employees a minimum of ninety (90) minutes prior to the first commercial aircraft
departure and a minimum of one (1) hour after the last commercial aircraft arrival, to include
delayed flights. In the event of irregular operations, the airport control center will notify the
parking attendant with the required schedule to operate the exit booth. This will include
seven (7) days a week, including all weekends and holidays.
M. Supervision of Vehicular Movement and Parking.
Contractor shall maintain adequate supervision and control over vehicular entrances, exits
and movement lanes so as to maintain at all times the safe, orderly, efficient and timely flow
of traffic through the Airport Parking Facilities.
1. The scope of this section particularly refers to the requirement for Contractor
to staff and operate an adequate number of additional exit lanes to accommodate
varying volumes of exit traffic, without unreasonable delays. Unreasonable delays
are considered to be any delay in excess of six (6) minutes.
2. Contractor shall maintain on file with Contract Administrator a current written
schedule showing the daily hours of operation of each exit lane. Contract
Administrator may require an expansion or reduction to the schedule as appropriate
to accommodate exiting vehicle volumes and patterns.
N. Daily Inspection of Facilities.
Throughout the term of this Agreement, Contractor shall, on a daily basis, conduct a thorough
and detailed inspection of Airport Parking Facilities, to determine if any unclean or potentially
hazardous condition to the public exists. The results of each such inspection shall be
recorded in writing upon a report form and submitted during the same business day.
O. Capital Investment.
Contractor shall be responsible for all capital investment to upgrade the existing revenue
control equipment and add all equipment necessary to accommodate a fully functional
system that will be ninety nine percent (99%) reliable, accurate and operational during all
weather conditions (e.g., rain, wind, dust, heat, etc.) throughout the term of this Agreement.
The revenue control equipment upgrades shall be completed no later than July 1, 2016. The
Contractor's capital investment shall also include any vehicles and equipment that will be
necessary to perform the day-to-day functions for the services required. All parking
operations equipment, services and supplies will be provided by Contractor.
24
P. Equipment Maintenance:
Contractor shall have responsibility for maintaining and operating all parking equipment and
vehicles necessary to meet the project scope requirements. Contractor shall be responsible
for all revenue control equipment maintenance and repair upon the date of contract
commencement. Contractor shall neither have nor allow access to parking lot transaction
counting devices associated with exit gates, except in the presence of the City authorized
representative. Additionally, Contractor's personnel shall witness all access to such parking
lot transaction counting devices.
Contractor shall notify City when maintenance is needed on any City-owned equipment.
Contractor shall provide City with access to such devices, upon request. Contractor shall
give the Contract Administrator immediate oral notice of any malfunction or breakdown of any
parking lot equipment supplying audit data or affecting parking lot ingress or egress, and
shall give the Contract Administrator notice of the date and time such malfunction or
breakdown is corrected and repaired. Contractor shall transmit written confirmation on all
such information to the Contract Administrator, within twenty-four(24) hours.
Q. Tickets.
Contractor shall provide all tickets necessary for use in the Parking Lots that are subject to
this Agreement and shall issue, collect and retain such tickets in accordance with terms of
this Agreement. Such tickets shall be sequentially pre-numbered, accurately dated, and
accurately time-stamped as to the time each vehicle enters and exits such parking lot.
Tickets issued for use shall be collected at the time of vehicle exiting the public parking lots.
On-site Manager: Contractor shall provide an On-site Manager for day-to-day operations and who
will also act as the local point of contact. Manager will provide reports as needed, respond to
complaints, training needs, will track working hours, and supervise the contract personnel.
City's Rights: City reserves the right to establish, modify, add or delete hours of management. City
further reserves the right to approve or deny Contractor's personnel. The City retains the right to
review and direct modification of any Contract employee training program. The City's rights under
this provision maybe exercised by the City Manager or the City Manager's designee.
Contractor Employee Uniforms:
All personnel shall wear uniforms while on duty.
• Contractor shall be responsible for providing personnel with proper, complete, and
acceptable uniforms.
• Uniform shall include a name badge or tag. Uniforms and identifying badges shall be distinct
enough from those used by Peace Officers or other sworn personnel so that the general
public will not mistake traffic enforcement personnel (TEO)for Peace Officers.
• Contractor shall not issue any uniform or identifying badge without the prior.written approval
by the City.
• Contract employees will not be allowed to work unless attired in complete approved uniform.
• Contractor shall provide uniforms for each contract employee at no expense to the employee,
except in cases of negligence or abuse of the uniform by the contract employee.
25
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EXHIBIT"A-2"
FACILITY INVESTMENT
OPTION 3-Sk(dala
Proposed Facility Equipment Investment to be provided by Contractor
Equipment provided as pan of the facility Investment will be PCI compliant. Contractor rapwsants
and warrants that Contractor Is famllar with the latest PCI Data Security Standard(OSS),including
21 credit cord end account Infomtagon protected under dire PCI DSS, Payment Application (PA)
DSS,PIN'rm mactlon Security(PTS)and related payment card Industry Standards.Contractor Stet
comply with ab appliuble requirements for handing PCI data, Including compliance with any
cadigeabons and pretties set forth at the Security Standards Council.Contactor agrees to provide
written evidence of Contractors cor111ica110n end written procedures under applicable PCI standards
The got provided wig Include all approved equipment to be amortized over the five(e)year contact
lerm.
Revenue Control Equipment
Equipment Loudon Make I Modal Cost -
nblealEYNR AC Barrier Gates $ 21
Evan �.EILP�.oyreLGa Unlimited S 47.g43
Fyi1n FEE....er pourer
e r Golan j 38 976
F_ntrenr___ _ ntranu Power Galva E 39.e]6
Beolh j /6Dnt
All Loeedone__ silmarej 1B OOD_
Terminal POP j43 gas
All Locations command Intornnms j 6.416
Ail LocaUliv FMV ctedit[.and. $ T 0M
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TOTAL S 308.000
RFP Y ISM
Page 23 of 71
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EXHIBIT "B 1"
CITY OF PALM SPRINGS, CALIFORNIA
NOTICE INVITING PROPOSALS FOR RFP# 16-02
PARKING MANAGEMENT SERVICES AT PALM SPRINGS INTERNATIONAL AIRPORT
NOTICE IS HEREBY GIVEN that the City of Palm Springs is requesting proposals from highly
motivated and qualified firms to provide the City with parking management services at the Palm
Springs International Airport under a multi-year contract.
PROJECT LOCATION: Palm Springs International Airport public parking lots, City of Palm
Springs; California.
SCOPE OF SERVICES: The scope of work will consist of operating and managing the Airport
public parking lots, provide traffic enforcement officers (TEOs) to ensure the safe movement
of vehicular traffic on the Airport drive, and provide an appropriate number of taxi control
officers to ensure the safe and efficient movement of commercial vehicles and taxi queuing:
OBTAINING RFP DOCUMENTS AND ADDENDA: The RFP document may be downloaded
via the Internet at www.polmspn'ngsca.gov (go to Departments, Procurement, Open Bids &
Proposals), or by calling the Office of Procurement and Contracting, (760) 322-8368. Upon
downloading the RFP via the internet, contact Craig Gladders at 760-322-8368 or
Craig.Gladders@palmspringsca.gov to register as a firm interested in this specific oroiect and
your desire to receive any Addenda issued. Please provide your company name, contact
person, contact email address, office address, office phone, and office fax. Failure to register
may result in not receiving Addenda to the RFP. Failure to acknowledge Addenda issued may
result in your proposal to be found non-responsive.
PRE-PROPOSAL CONFERENCE AND SITE VISIT: All interested proposers are encouraged to
attend a.Pre-Proposal Conference and visit the site to become familiar with the site conditions. The
NON-MANDATORY Pre Proposal Conference will be held promptly at 10:00 A.M., LOCAL TIME,
ON MONDAY, OCTOBER 19, 2015 at the Palm Springs International Airport, 3400 E..Tahqurk
Canyon Way, Palm Springs, California, in the god Floor Conference Room. A tour of the site will
occur for interested proposers,immediately following the conclusion of the Pre-Proposal Conference.
Failure of a Proposer to attend the Pre-Proposal conference shall constitute acceptance of all pre-
existing conditions and shall constitute a waiver of any and all future claims relating to said
conditions.
EVALUATION OF PROPOSALS AND AWARD OF CONTRACT: This solicitation has been
developed in the Request for Proposals (RFP) format. Accordingly, firms should take note that
multiple-factors-as-identified-in-the RFP will be considered by the Evaluation Committee to
determine which proposal best meets the requirements set forth in the RFP document. PRICE
ALONE WILL NOT BE THE SOLE DETERMINING CRITERIA. The City reserves the right to
negotiate the termsend conditions of any resulting contract. Final contract award, if any, will be
made by the Palm Springs City Council. The selected firm will be required to comply with all
insurance and license requirements of the City.
DEADLINE: All proposals must be received-in the Procurement and Contracting Office, 3200
East Tahquitz Canyon Way, Palm Springs, lbalifomia, 92262 by 3:00 P.M., LOCAL TIME,
RFP#1 M2
Page 1
a y.,
TUESDAY, NOVEMBER 10, 2015. The receiving time in the Procurement Office will be the
governing time for acceptability of Proposals. Telegraphic and telephonic Proposals will not be
accepted. Reference the RFP document for additional dates and deadlines. Late proposals
will not be accepted and shall be returned unopened.
PROPOSALS TO REMAIN OPEN: The Proposer shall guarantee that all contents of their
proposal shall be valid for a period of 120 calendar days from the due date of proposals.
Craig L. ladders, C.P.M.
Procurement and Contracting Manager
October 7, 2015
RFP#16-02
Page 2
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CITY OF PALM SPRINGS, CALIFORNIA
REQUEST FOR PROPOSALS (RFP) #16-02
PARKING MANAGEMENT SERVICES AT PALM SPRINGS INTERNATIONAL AIRPORT
Requests for Proposals (RFP # 16-02), for parking management services at the Palm Springs
International Airport for the City of Palm Springs, California, (hereinafter the "RFP") will be
received at the Office of Procurement & Contracting, 3200 East Tahquitz Canyon Way, Palm
Springs, California, until 3:00 P.M., LOCAL TIME, TUESDAY, NOVEMBER 10, 2015. It is the
responsibility of the respondent to see that any proposal sent through the mail, or by any other
delivery method, shall have sufficient time to be received by this specked date and time. The
receiving time in the Procurement Office will be the governing time for acceptability of
proposals. Telegraphic, telephonic, faxed or emailed proposals will not be accepted. Late
proposals will be returned unopened. Failure to register as a Proposer to this RFP process per
the instructions in the Notice Inviting Requests for Proposals (under "Obtaining RFP
Documents") may result in not receiving Addenda or other important information pertaining to
this process. Failure-to acknowledge Addenda may render a proposal as being non-responsive.
We stronaly advise that interested firms officially register per the instructions.
1. PURPOSE AND SCHEDULE: The City of Palm Springs is requesting proposals from
qualified firms to provide the City with operating and managing the Airport public parking lots, as
more fully set-forth in the Scope of Services contained herein.
SCHEDULE:
Notice requesting proposals posted and distributed........................................:... October 7, 2015
Non- Mandatory Pre-Proposal Conference ....................................................... October 19, 2015
Deadline for receipt of Questions.....................................................................November 2, 2015
Deadline for receipt of Proposals...................... 3:00 P.M., TUESDAY, NOVEMBER 10, 2015
Short List/ Interviews/, *if desired by City .........................................................to be determined
Contract awarded by City Council......................................................................to be determined
NOTE. There will be a pre-proposal conference for this procurement. *Dates above are
subject to change.
"KEY" TO RFP ATTACHMENTS:
ATTACHMENT"A!'—Signature Authorization Form, including Addenda acknowledgment.
*Must be completed and included with Management Plan (Envelope#1).
ATTACHMENT "B" — Non Collusion Affidavit Form. *Must be completed and included
with Management Plan (Envelope#1).
ATTACHMENT "C"—Management Fee Proposal Form. *Must be completed AND SIGNED
and included in a separately sealed Envelope #2 — do NOT include this with your
Management Plan, Envelope #1).
RFP#16-02
Page 3
ATTACHMENT "D" — Contract Services Agreement (with Exhibits "A" through "G"
intentionally incomplete, and will be executed with the successful firm).
ATTACHMENT "E"—Current Parking Equipment Details
ATTACHMENT "F"—Airport Parking Monthly Revenue and Enplaned Passengers
ATTACHMENT "G" —Seasonal Airline Flight Activity
ATTACHMENT "H" —Sample/Draft Parking Personnel Schedule
ATTACHMENT "I" — Current Airport Parking Gross Revenue and Parking, TEO, and Taxi
Starter Management Expenses
2. BACKGROUND: The City of Palm Springs, California is located in the Coachella Valley
in the Southern California desert approximately one hundred and twenty (120) miles east of Los
Angeles. With a year round population of approximately forty five thousand (45,000) residents,
the .City is a popular resort destination during the winter and spring months, filling our local
hotels and businesses with visitors from all over the world.
The Palm Springs International Airport is owned and operated by the City of Palm Springs, and
located two and a half(2.5) miles east of the central business district. The Airport serves as the
major transportation center for the entire Coachella Valley. In 2014 the Airport served over 1.9
million (1,900,000) commercial passengers. There are ten (10) air carriers that serve'the
Airport. In addition to the resort destination status, the airport services nine incorporated Cities
and the Coachella Valley with a combined population in excess of five hundred thousand
(500,000) residents.
The firm awarded the contract and all of its personnel will have demonstrated an exceptional
familiarity with parking management at an airport and the additional services required. As
tourism is the driving force of the Palm Springs .economy, the selected firm, and all of its
personnel, must have a documented and superior understanding of public relations, customer
service practices and conflict mitigation techniques. The City requires management services be
provided in a courteous, professional manner that facilitates positive relationships with the City's
residential and business communities and with the many visitors that come to enjoy the City of
Palm Springs.
The current employees of the incumbent contractor are not represented by a union. The current
and draft contract does not fall under a cost of living ordinance. The current and draft contract
does not include any City or Airport vehicles provided as part of the agreement. The current
revenue control system is mag stripe based, and will remain at the end of the existing contract
(January 31, 2016),with necessary upgrades to be proposed as part of the RFP submittal.
The existing layout of the parking facility allows for a total of 936 vehicles in the parking area.
Parking control equipment currently consists of a fully integrated and PCI compatible parking
system, nine (9) barrier gate arms, six (6)ticket dispensers, two (2) ticket collection booths with
fee computers with parking control software (currently Amano), one (1) unmanned credit card
only exit station and one (1) pay-on-foot ticket machine in the main airport terminal. The
collection ticket booth is currently manned approximately twenty (20) hours per day from 5:00
am until 1:00 am. These hours are modified to adjust for delayed flights. Current parking rates
are $1.00 per twenty (20) minute period with a $13.00 per day maximum.
The existing overflow parking lot accommodates approximately one thousand (1,000) vehicles
and the parking rate is $11.00 per day. In the past, shuttle bus operations from this lot have
been conducted to handle overflow parking during the Thanksgiving and Christmas holiday
seasons. Last year during the Thanksgiving holiday, the overflow lot shuttle operated for three
(3) days prior to and including the holiday during the hours of 4:30 am and 8:30 pm and for five
RFP#16-02
Page 4
(5) days following the Thanksgiving holiday during the hours of 8:30 am until 8:30 pm (or last
flight). Two hundred fifty (250) tickets were issued and $15,890.00 in revenue was collected.
Last year during the Christmas holiday, the overflow lot shuttle operated for five (5) days during
the hours of 5.00 am and 9:00 pm prior to and including the Christmas holiday and ten (10)days
during.the hours of 8:30 am and 1:00 am following the Christmas holiday. Six hundred ninety
five (695) tickets were issued and $45,660.00 in revenue was collected. The financial proposal
will include up to a combined twenty five (25) days of annual service for the overflow parking lot
operation and shuttle service. The equipment proposal will consider integrating the revenue
control equipment to this location, include with Attachment "C," part 2 of 3.
3. SCOPE OF SERVICES: Generally, the scope of work consists of, but is not limited to:
Contractor must provide all personnel, personnel bonds, personnel uniforms, materials,
equipment, radios, vehicles, supervision and other items necessary to:
1. Operate and manage Airport public parking lots.
2. Collect all parking lot fees and charges (including'the secure processing of credit card and
debit card charges) legally due, and provide bookkeeping, accounting, and audit services with
respect thereto. Daily deposit of funds, with all necessary supporting documentation made
directly to the City Finance Department.
3. Collect all baggage-cart machine fees and charges legally due. Provide accounting reports
as requested, operate equipment and report the need for any necessary equipment repairs to
the Airport.
4. Operate, service, maintain, and repair all parking lot equipment including parking lot
revenue control and access equipment as part of the management fee.
5. Report and arrange for improperly parked or abandoned vehicles to be removed from the
parking lots.
6. Perform nightly license,°plate inventory of all vehicles parked in parking lots. This
information must be logged into a database that is accessible to Airport management.
7. Provide and/or arrange for basic vehicle emergency services (i.e.,jump-starts, keys locked
in vehicles, and towing).
$. Keep parking lots safe and secure, in a clean, litter-free condition.
9. Provide a designated number of traffic enforcement officers (TEO, see Attachment "H")
performing in an orderly, diplomatic, and courteous manner. Ensure the safe movement of
vehicular and-pedestrian traffic on the Airport roadways in front of the terminal and in the
parking lots, and other areas as may be required.
10.. Provide a designated number of taxi control officers to ensure the safe and efficient
movement of commercial vehicles and taxi queuing (Attachment "H").
11. Assure adherence to airport parking and ground transportation procedures/regulations.
Observe and report any discrepancies.
RFP#16-02
Page 5
L
12. Provide various daily and monthly reports, accounting records, and other statistical data
requested by the City.
13. Perform Airport shuttle bus operations to and from the overflow parking lot or designated
location on the airport property during all periods capacity in the parking lot exceeds ninety
percent(90%),.as part of the-base management services.
14. Provide shuttle bus dispatching services, when the overflow lot is operational.
15. Ensure that personnel utilized for each component of the Agreement receive the
appropriate level of training prior to assignment so that they may exercise their duties in an
exemplary manner. Maintain current personnel manual:
16. Implement a proposed Parking Facility Revenue Control System Investment consistent with
each component of the Agreement as provided (Attachment "C", part 2 of 3, and shall be
incorporated into the Agreement in Exhibit "E"). All equipment must be compliant with payment
card industry (PCI)standards. All parking equipment will be a fully integrated system.
Facility Description, Reporting Requirements and Equipment
The automobile parking facilities to be managed and operated by Contractor consist of the
following, including six (6) entry lanes, each with a ticket dispenser, and one (1) toll plaza with
two (2) exit booths, one (1) express exit lane with one (1) additional express exit on booth #1,
and one (1) pay-on-foot station located within the Terminal. It will be necessary to add revenue
control equipment at the overflow parking entry prior to October 1,2016. All equipment to be
compliant with payment card industry (PCI) standards. These locations shall be referred to
collectively as the"Airport Parking Facilities":
A. Public Parkinc Lot. .
The public parking lot is located generally west of the Terminal, as shown on Exhibit "D,
attached hereto :and incorporated by reference herein. At the time of execution of this
Agreement, said lot has parking capacity for approximately nine hundred and thirty six (936)
vehicles in the parking area.
B. Public Overflow Parking Lot.
The overflow parking lot is located generally south of the Terminal, on Kirk Douglas Drive, as
shown on Exhibit "D" of the RFP. At the time of execution of this Agreement,-this lot has the
capacity for approximately one thousand (1,000)vehicles.
C. ADA Parking.
Th—erW are thirty ADA parking spots located within the public parking lot at the time this
agreement commences. The spots are located nearest the passenger terminal
D. Emglodee Parking Lot.
The Employee Parking Lot is managed and permitted by airport staff. The .Contractors
employees will be issued permits to park their personal vehicles in this lot while on duty,
currently there is no charge for the first permit to the employee. Lost permits are subject to
replacement cost charges. No personal vehicles of the Contractor are to park in the public
parking lots while on duty.
E. Future Parking Facilities.
RFP#16-02
Page 6
City shall have the right, at any time during the term of this Agreement, including any extensions
thereto, to improve, expand, replace, or modify any or all of the Airport Parking Facilities, and/or
any equipment or appurtenances thereto. City reserves the right to construct additional parking
facilities to serve the Terminal. Upon thirty (30) days written notification by the City to the
Contractor, any such modified, expanded, or additional parking facilities shall be included within
the Airport Parking Facilities and shall be subject to this Agreement.
F. Baaaage-Cart Services.
Contractor will collect and deposit funds and operate all baggage-cart devices. There are
currently two (2) devices. The Airport provides equipment maintenance of the current
equipment.
G. Management.
Provide highly qualified on-site manager. The contractor will provide an Assistant Manager
during the absence or unavailability of the Parking Manager, to represent and act for Parking
Manager with like authority. The Manager or Assistant Manager will be available seven (7) days
a week. The Parking Manager shall not be concurrently assigned or employed in any capacity
with the management or operation of any other automobile parking facility or enterprise
whatsoever during the tenure of such Parking Manager at the Airport.
H. Traffic Enforcement Officer(TE0)
TEO's are responsible for compliance with Federal regulations, regarding vehicle and traffic
standards. They provide customer service by answering passenger questions and summoning
skycaps. They report unattended luggage and vehicles, issue citations and monitor for
unauthorized commercial ground vehicle operators.
I. Taxi Starter.
Taxi Starters provide passenger assistance with forming an orderly queue line before being
directed to the next available ride and insure adequate cabs are available for customer demand.
Verify compliance with Public Utility Commission (PUC) and other local regulations. These
include, but are not limited to, dress codes, waybills, Transportation Commercial Permit(TCP)
numbers displayed properly, commercial vehicle license plate checks, and PSP issued
transponders. The Taxi Starter is to check vehicle credentials and monitor for compliance.
J. Parking Attendants.
Contractor shall be responsible for hiring, training and supervising an adequate number of
supervisory and operating personnel with appropriate skills to ensure full performance of
Contractor's management and operation services.
K. Shuttle Service.
Shuttle service.for holiday parking (Thanksgiving, Christmas, and New Year) should be
considered as part of the base management fee, at such time as the public parking lot exceeds
ninety percent (90%) capacity. Holiday shuttle service provides passenger pick-ups every ten
(10)—fifteen (15) minutes. (For the 2014 holiday season, the Contractor provided service for a
combined twenty three (23) days, as part of the management fee.) Additional shuttle services,
as may be required from time to time, should be provided as a separate hourly charge and
would be approved in addition to services provided in the base management fee. The
management fee will consider a maximum of twenty five (25) days of shuttle service annually,
up to, but not to exceed twenty(20) hours per day.
Additional shuttle hourly service charge to be approved separately(Attachment "C", part 3 of 3).
RFP#16-02
'Page 7
L. Hours of Ooeration.
Contractor shall keep the Airport Parking Facilities open for use by the public and by authorized
employees a minimum of ninety (90) minutes prior to the first commercial aircraft departure and
a minimum of one (1) hour after the last commercial aircraft arrival, to include delayed flights. In
the event of irregular operations, the airport control center will notify the parking attendant with
the required schedule to operate the exit booth. This will include seven (7) days a week,
including all weekends and holidays.
M. Supervision of Vehicular Movement and Parking.
Contractor shall maintain adequate supervision and control over vehicular entrances, exits and
movement lanes so as to maintain at all times the safe, orderly, efficient and timely flow of traffic
through the Airport Parking Facilities.
1. The scope of this section particularly refers to the requirement for Contractor to staff and
operate an adequate number of additional exit lanes to accommodate varying volumes of exit
traffic, without unreasonable delays. Unreasonable delays are considered to be any delay in
excess of six(6) minutes.
2. Contractor shall maintain on file with Contract Administrator a current written schedule
showing the daily hours of operation of each exit lane. Contract Administrator may require an
expansion or reduction to the schedule as appropriate to accommodate exiting vehicle volumes
and patterns.
N. Daily Inspection of Facilities.
Throughout the term of this Agreement, Contractor shall, on a daily basis, conduct a thorough
and detailed inspection of Airport Parking Facilities, to determine if any unclean or potentially
hazardous condition to the public exists. The results of each such inspection shall be recorded
in writing upon a report form and submitted during the same business day.
O. Capital investment.
Contractor shall be responsible for all capital investment to upgrade the existing revenue control
equipment and add all equipment necessary to accommodate a fully functional system that will
be ninety nine percent (99%) reliable, accurate and operational during all weather conditions
(e.g., rain, wind, dust, heat, etc.) throughout the term of this agreement. The revenue control
equipment upgrades shall be completed no later than July 1, 2016.
The Contractor's capital investment shall also include any vehicles and equipment that will be
necessary to perform the day-to-day functions for the services required.
P. Eauioment Maintenance.
Contractor shall have responsibility for maintaining and operating all parking equipment and
vehicles necessary to meet the project scope requirements. Contractor shall be responsible for
all revenue control equipment maintenance and repair upon the date of contract
commencement. Contractor shall neither have nor allow access to parking lot transaction
counting devices associated with exit gates, except in the presence of the City authorized
representative. Additionally, Contractor's personnel shall witness all access to such parking lot
transaction counting devices.
Contractor shall notify City when maintenance is needed on any City-owned equipment.
Contractor shall provide City with access to such devices, upon request. Contractor shall give
the Contract Administrator immediate oral notice of any malfunction or breakdown of any
parking lot equipment supplying audit data or affecting parking lot ingress or egress, and shall
RFP#16-02
Page 8
give the Contract Administrator notice of the date and time such malfunction or breakdown is
corrected and repaired. Contractor shall transmit written confirmation on all such information to
the Contract Administrator, within twenty-four(24) hours.
Q. Tickets.
Contractor shall provide all tickets necessary for use in the Parking Lots that are subject to this
agreement and shall issue, collect and retain such .tickets in accordance with terms of this
Agreement. Such tickets shall be sequentially pre-numbered, accurately dated, and accurately
time-stamped as to the time each vehicle enters and exits such parking lot. Tickets issued for
use shall be collected at the time of vehicle exiting the public parking lots.
On-site Manager: Contractor shall provide an On-site Manager for day-to-day operations and
who will also act as the local point of contact. Manager will provide reports as needed, respond
to complaints, training needs, will track working hours, and supervise the contract personnel.
Any disciplinary action will be the responsibility of On-site Manager and Contractor. The On-site
Manager shall meet with the Contract Administrator or designee weekly to discuss any
complaints or violations of the Performance Standards that may be reported by the public or
observed by the City.
Complaints to the City regarding contract employees: Contractor's assigned On-site
Manager shall investigate and report any complaints regarding their employees received from
the public or the City within twenty four(24) hours of the report. The City shall reserve the right
to contact the reporting party and Contractor employee as needed to resolve the complaint to
the City's satisfaction, with the understanding that unprofessional or discourteous treatment of
the public will not be tolerated.
City's Rights: City reserves the right to establish, modify, add or delete hours of management.
City further reserves the right to approve or deny Contractor's personnel. The City retains the
right to review and direct modification of any Contract employee training program. The City's
rights under this provision may be exercised by the City Manager or the City Manager's
designee.
PARKING OPERATIONS EQUIPMENT, SERVICES AND SUPPLIES TO BE PROVIDED BY
CONTRACTOR:
Contractor Employee Uniforms:
• All personnel shall wear uniforms while on duty.
• Contractor shall be responsible for providing personnel with proper, complete, and acceptable
uniforms.
• Uniform shall include a name badge or tag. Uniforms and identifying badges shall be distinct
enough from those used by Peace Officers or other sworn personnel so that the general public
will not mistake traffic enforcement personnel (TEO)for Peace Officers.
Contractor shall not issue any uniform or Identifying badge without the prior written approval by
the City.
• Contract employees will not be allowed to work unless attired in complete approved uniform.
Contractor shall provide uniforms for each contract employee at no expense to the employee,
except in cases of negligence or abuse of the uniform by the contract employee.
RFP#16-02
Page 9
CONTRACT TERM: The City is contemplating a contract with an initial five (5) year term. Any
renewal is at the sole discretion of the City Manager.
4. SELECTION PROCESS: This solicitation has been developed in the Request for
Proposals (RFP) format. Accordingly, proposers should take note that multiple factors as
identified in the RFP will be considered by the Evaluation Committee to determine which
proposal best meets the requirements set forth in the RFP document. PRICE ALONE WILL
NOT BE THE SOLE DETERMINING CRITERIA. The City shall review the proposals submitted
in reply to this RFP, and a limited number of firms may be invited to make a formal presentation
at a future date if desired by.the City. The format, selection criteria and date of the presentation
will be established at the time of short listing, if conducted.
5. PROPOSAL EVALUATION CRITERIA: An Evaluation Committee, using the following
evaluation criteria for this RFP, will evaluate all responsive proposals to this RFP. Firms are
requested to submit their proposals so that they correspond to and are identified with the
following speck evaluation criteria (100 total points possible):
Minimum Qualifications for Proposers:
To ,be qualified as a proposer for this RFP, each proposer must meet or exceed the following
minimum qualifications by no later than the proposal deadline:
The proposer must have a minimum of five (5) continuous years of airport experience in the
past ten (10) years in operating and managing commercial parking lot operations using a
computerized parking lot access revenue control system. At least one (1) location used to
demonstrate the above identified operating and managing experience, must have had at least
1,500 parking stalls and annual revenues in excess of $3,000,000. Also; the proposer must
have had responsibility for collection and accounting of parking lot revenue as well as
responsibility for operating and maintaining the parking lot revenue control equipment.
The proposer must demonstrate and prove that it has a minimum of three (3) continuous years
of experience in the past ten (10) years in operating and managing a public.use shuttle bus
operation. The shuttle bus operation must have had the following: 1) a seating capacity of no
less than 20 passengers; 2) air-brakes; and 3) ADA-approved equipment to accommodate
disabled passengers. The proposer must detail plans for operating a shuttle operation on a
seasonal basis based upon passenger traffic and airline schedules.
The proposer must demonstrate and prove that it has experience in the past ten (10) years in
providing parking curb control operations or qualified staff with parking and traffic control
operations experience at airports or similar facilities.
The proposer must demonstrate and prove that it has a minimum of three (3) continuous years
of experience in the past ten (10) years in implementing infrastructure improvement programs.
Each proposal must clearly demonstrate that the Proposer meets the Minimum Qualifications as
detailed above. Proposals that'do not meet the Minimum Qualifications will not be subject to
further evaluation.
RFP#16-02
Page.10
Proposers whose proposals fail to comply with, or take exception to, the Scope of Services as
defined by the City herein may be considered nonresponsive and dropped from the evaluation
process.
The Evaluation Committee will evaluate the proposals on the following criteria:
MANAGEMENT PLAN:
A. Qualifications, Experience, and Operational References 20 points
B. Financial Resources and Financial References 15 points
C. Operating Plan for Palm Springs International Airport 25 points
MANAGEMENT FEE:
D. Management Fee, Facility Investment, Rates 40 Points
100 points total
*NOTE* - DISADVANTAGE BUSINESS ENTERPRISE (DBE) PROGRAM: The Management
Plan should reference how the Contractor will achieve the current Airport Concession
Disadvantaged Business Enterprise (ACDBE) goal as identified within the Attachment "D",
Contract Exhibit "C". Please provide clearly how your company will adhere to this goal. The
ACDBE Program, as approved on July 15, 2015, is to provide additional opportunities for small
businesses to participate in contracting at Palm Springs International Airport. The Small
Business Program operates in a race and gender-neutral manner. The program will not be
used to discriminate against any company or group of companies. It is designed to include all
segments of business and is open to participation without regard to race, color, sex, religion,
national or ethnic origin, age or disability. The Program is open to businesses regardless of
location. This evaluation will not consider points for local preference. As the Small Business
Program outlines, there will be no geographic preference or limitation imposed on a small
businesses participating. The management plan description will clearly list the firm's cash
handling policies, and how it relates to the Palm Springs International Airport's operation.
Describe complete operational plan.
PRIOR CITY WORK: If your firm has prior experience working with the City DO NOT assume
this prior work is known to the evaluation committee. All firms are evaluated solely on the
information contained in their proposal, information obtained from references, and presentations
if requested. All proposals must be prepared as if the evaluation committee has no knowledge
of the firm, their qualifications or past projects.
6. PROPOSAL CONTENTS: Firms are requested to format their proposals so that
responses correspond directly to, and are identified with, the specific evaluation criteria stated
above. The proposals must be In an 8%" X I I"format, minimum 10pt font size, minimum
%" margins, and may be no more than a total of forty(40) pages (sheets of paper, double
sided Is 01g, including a cover letter, organization chart, staff resumes, appendices, and any
exceptions to language, sample agreement, or insurance requirements. NOTE: Dividers,
Attachments "A" and "B", Addenda acknowledgments, and the Management Fee (*ln a separate
sealed envelope) do NOT count toward the 40 page limit. Interested firms shall submit SIX (6)
copies (one marked "Orlainal" Plus five (5) copies) of both your Management Plan and your
Management Fee, and one (1) Thumb Drive or CD of the entire proposal (including the
Management Fee), by the deadline.
All proposals shall be sealed within one package and be clearly marked, "RFP # 16-02,
REQUESTS FOR PROPOSALS FOR PARKING MANAGEMENT SERVICES AT PALM
SPRINGS INTERNATIONAL AIRPORT". Within the sealed proposal package, the
RFP#16-02
Page 11
Management Fee shall be separately sealed from the Management Plan. Proposals not
meeting the above criteria may be found to be non-responsive.
EACH PROPOSAL PACKAGE MUST INCLUDE TWO (2) SEPARATELY SEALED
ENVELOPES:
Envelope#1, clearly marked "Management Plan", shall include the following items:
• Completed Signature authorization and Addenda Acknowledgment(see Attachment "A")
• Completed, and notarized, Affidavit of Non-Collusion (see Attachment "B")
In addition to the two items above, at a minimum, firms must provide the information identified
below and included as Evaluation Criteria Sections A, B, and C. All such information shall be
presented in a format that directly corresponds to the numbering scheme identified here.
MANAGEMENT PLAN: The Management Plan (Envelope #1) shall be clearly marked and
shall Include the two (2) required signed/executed items (Attachments "A" and "B") and
Sections A, B, and C below:
SECTION A:
FIRM/COMPANY QUALIFICATIONS AND EXPERIENCE (including any subcontractors)
MEETING OR EXCEEDING THE MINIMUM QUALIFICATIONS
A.1 Follow the instructions and properly complete and execute both Attachment "A" and
Attachment "B"that are provided in the RFP and include them here in your proposal.
A.2 State your firm's complete name, address, telephone/fax numbers, website; type of
ownership (sole proprietor, partnership, corporation, joint venture, etc.); and years in business
under present name. Also include the primary contact person representing your firm during this
RFP process and their contact information, including email address.
A.3 Carefully address each of the items identified in the "Minimum Qualifications" required
above and how your firm meets, or exceeds, each.
A.4 Address how your fine will achieve the Airport Concession Disadvantaged Business
Enterprise (ACDBE)goal as identified above and within the sample agreement, Attachment"D",
contract Exhibit"C".
A.5 List at least three (3), but no more than (10) parking lots (preferably at airports)that your
firm has managed/operated and include the location of the lot, owner of lot, number of spaces,
current phone number, email address and name of reference contact person, dates operated,
type of revenue control system used, method and amount of reimbursement/management fee,
and owner's annual parking.lot gross revenue.
A.6 List at least three (3), but no more than ten (10) locations of airport shuttle bus
operations that your firm has managed/operated and include the location of operation, operated
on behalf of, current phone number, email address and name of reference contact person,
dates ,operated, number of buses with 20 seats or more, and the method/amount of
reimbursement(for operating costs and management fees).
RFP#16-02
Page 12
k
A.7 List at least three (3), but no more than ten (10) locations where your firm has managed
traffic control operations and include e location of operation, operated on behalf of, current phone
number, email address and name of reference contact person, dates operated, number of traffic
control officers, and the method/amount of reimbursement (for operating costs and
management fees).
A.8 List qualifications of personnel assigned to this project. Provide resumes for key
individuals and the project manager assigned to the project. Describe the technical abilities and
specific experience of personnel assigned to this project. State the availability of key individuals
and team members and the Proposer's commitment to ensure the on-going availability,
responsiveness and support of key individuals to complete the scope of work.
SECTION B:
FINANCIAL RESOURCES AND FINANCIAL REFERENCES
B.1 Submit financial statements, including profit and loss statements, for the two (2) most
recently completed fiscal years for the purpose of establishing a clear picture of your firm's
comparative financial capability and current fiscal operating position. Each such statement must
either bear the certification of the independent Certified Public Accountant who originally audited
and certified such statements or the signature of the firm's Chief Financial Officer if such
statements are unaudited. The financial resources information should provide evidence of.the
firm's financial ability to provide the necessary capital investment.
B.2 Submit a list of at least three persons or firms (to include address and current phone
numbers and email addresses), with whom the proposer has conducted financial transactions
and expense reporting crucial to Its parking lot and/or shuttle bus operation during the past two
years and who may be contacted by the City. If firms are used, give the name of the department
and/or person whom we may contact. Important: Proposers are to attach a letter of reference
from each of the persons or firms listed.
B.3 Submit references (to include bank name, branch, address, contact person, phone
number and email address) indicating your firm's credit standing and ability to undertake the
operation of the proposed Agreement. Important: Proposers are to attach a letter of reference
from each bank reference. At least one (1) bank reference and letter shall be submitted..
BA If your firm has ever been adjudged bankrupt (Chapter 7), or petitioned the court for
relief under the Bankruptcy Code or Act for either business reorganization (Chapter 11) or the
Wage Earner's Plan (Chapter 13), state the date the petition was filed, the case number and
jurisdiction, the amount of liabilities and debts, the date of discharge or successful completion of
reorganization or wage earner's plan and current status.
B.5 If your firm has ever received an unfavorable audit of its financial performance in
conjunction with contractual agreements (unfavorable here is defined as an error in tracking of
expenses or billing equal to or in excess of two percent) please state the name of business, the
location of business, the date of audit and an.explanation of the audit discrepancy.
Important Note: In the event the proposer requests that the City of Palm Springs receive and
maintain any of the above financial information in confidence, the proposer understands that the
City will be required to disclose such information under the California Public Records Act
RFP#16-02
Page 13
(Government Code Sections 6250, et seq., if applicable). Please carefully review Section S,
"General and Special Conditions, Public Records" in this RFP.
SECTION C:
OPERATING PLAN FOR PSP
CA Submit an Operating Plan that supports the requirements of the Parking Management
Contract Services Agreement (Attachment "D") at Palm Springs international Airport (PSP) and
the scope of services defined herein in that shall at minimum include, but is not limited to, the
following:
• Identification of vehicles proposer intends to use in order to perform the Shuttle Bus
services at the Airport. If the proposer intends to use its own fleet of buses, then detail
the number and type of bus, the passenger capacity, the type of fuel the vehicles use,
the number of buses that are ADA-compliant, ordinary and preventative maintenance
schedule and site for servicing vehicles, if proposer intends to perform the service on the
vehicles or if this function will be provided by an outside contractor, the proposer's plan
for ensuring that an adequate number of buses are available at the Airport to maintain
customer service levels and service intervals, vehicle replacement schedule and any
other distinguishing characteristics that will be helpful in evaluating the proposed fleet of
buses.
• Coordinating operations with the shuttle bus operator (if different than parking lot
operator).
• Collecting all Parking Lot fees and charges (including the secure processing of credit
card charges) legally due, and providing bookkeeping and accounting services with
respect thereto.
• Operating and maintaining the Parking Lot revenue control equipment.
• Removing improperly parked or abandoned vehicles from Parking Lots.
• Performing nightly license plate inventory of all vehicles in Airport Parking Lots.
• Maintaining the Parking Lots so that they are clean and free of litter.
• Providing Parking Lot customers with battery jump-starts and other reasonable
emergency vehicle assistance.
• Establishing and maintaining a high level of customer service.
• Number of proposed traffic enforcement officers proposer intends to use to perform the
scope of services, for peak and non-peak months, to include training standards and
proposed schedule. The Contractor must provide a training program for all new hires to
develop their knowledge, skills and abilities for achieving quality work performance. The
program should involve classroom and field instruction, and encourage student
participation.
RFP#16-02
Page 14
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• Proposer's local and off-site management team, including individual experience and
qualifications. It is expected that the on-site management team will include at least one
(1) manager and two(2) assistant managers for 24 hour, 7 day a week coverage.
• Identification of local and off-site management duties and responsibilities, by individual
position, as they relate to operations at the Airport.
• Organizational chart, local and corporate level.
• Proposer's transition plan for commencement of operations following award of
Agreement and effective start date of February 1, 2016.
• Accounting methods including handling of non-revenue and lost tickets, abandoned
vehicles and lien sale vehicles.
• Cashier and supervisor procedures for cash handling.
• Use of automated payment systems.
• Ability of Airport to remotely access, via the internet, read-only statistical information
regarding daily operations.
• Detailed preliminary and secondary auditing procedures.
• Customer Service policy and training program.
• Personnel policies such as employee duties, qualifications, recruitment, hiring, pay
scale, training evaluation, background check procedures, bonding procedures,
advancement and dismissal.
• Equal employment opportunity policy.
• Sexual harassment policy.
• Safety policy and procedures.
The Management Fee (Envelope #2) shall be SIGNED and clearly marked in a separately
sealed envelope and shall include Section D below:
SECTION D:
MANAGEMENT FEE (*see Attachment "C'J
The Management Fee (to be SIGNED and in a separate sealed envelope) shall include all of the
information as required in Attachment "C." PROPOSERS MUST USE THE MANAGEMENT
FEE PROPOSAL FORM, THERE ARE THREE (3) PARTS, ATTACHMENT "C", AS
PROVIDED BY THE CITY IN THE RFP DOCUMENTS. Failure to use the Management Fee
Proposal form (Attachment "C") provided by the City WILL be cause for rejection of a proposal.
Do NOT include Attachment "A" or Attachment "B" in the Management Fee Proposal,
RFP#16-02
Page 15
Envelope#2. Attachments "A" and "B" are to be included in Envelope#1, "Management Plan".
BE SURE THAT THE MANAGEMENT FEE FORMS (ATTACHMENT "C") ARE PROPERLY
SIGNED.
The Management Fee proposal will include a summary of labor compensation by year, an
itemized list identifying the total of the facility investment for the revenue control system, hourly
rates as may be applicable, and an Annual and a Grand Total Management Fee inclusive of all
labor, equipment investment and all other reimbursable expenses necessary to operate through
the five (5)year term of the agreement.
7. GENERAL AND SPECIAL CONDITIONS:
DEADLINE FOR SUBMISSION OF PROPOSALS: Proposals will be received in the City of
Palm Springs, Office of Procurement and Contracting until 3:00 P.M., LOCAL TIME,
TUESDAY, NOVEMBER 10, 2015. Proof of receipt before the deadline is a City of Palm
Springs, Office of Procurement and Contracting time/date stamp. It is the responsibility of the
firms replying to this RFP to see that any proposal sent through the mail, or via any other
delivery method, shall have sufficient time to be received by the Procurement Office prior to the
proposal due date and time. Late proposals will be returned to the firm unopened. Proposals
shall-be clearly marked and identified and must be submitted to:
City of Palm Springs
Procurement and Contracting Department
3200 East Tahquitz Canyon Way
Palm Springs, California 92262
Attn: Craig Gladders, C.P.M., Procurement&Contracting Manager
QUESTIONS: Firms, their representatives, agents or anyone else acting on their behalf are
specifically directed NOT to contact any city employee, commission member, committee
member, council member, or other agency employee or associate for any purpose related to
this RFP other than as directed below. Contact with anyone other than as directed below
WILL be cause for rejection of a proposal.
Any questions, technical or otherwise, pertaining to this RFP must be submitted IN WRITING
and directed ONLY to:
Craig Gladders, C.P.M.
Procurement&Contracting Manager
3200 East Tahquitz Canyon Way
Palm Springs, California 92262
via FAX (760) 323-8238
or via EMAIL: Craio GladdeMgpaimsprinasca cov
Interpretations or clarifications considered necessary in response to such questions will be
resolved by the Issuance of formal Addenda to the RFP. THE DEADLINE FOR ALL
QUESTIONS IS 12.00 P.M., (NOON) LOCAL TIME MONDAY, NOVEMBER 2, 2015.
Questions received after this date and time may not be answered. Only questions that have
been resolved by formal written Addenda via the Division of Procurement and Contracting will
be binding. Oral and other interpretations or clarifications will be without legal or contractual
effect.
RFP#16-02
Page 16
y Y
SECURITY INSTRUMENT: Concurrent with execution of this Agreement, the successful
Contractor shall furnish the City of Palm Springs with an irrevocable letter of credit, or equivalent
security instrument, for Contractor's faithful performance of this Agreement in the principal sum
of two hundred thousand and 00/100 dollars ($200,000.00) issued by a surety company
licensed to do such business in the State of California and acceptable and satisfactory to the
City. Said instrument shall be maintained and kept in full force and effect by Contractor from
the date of the signing of the Agreement to the termination of the Agreement.
FORM OF AGREEMENT: The selected firm will be required to enter into a contractual
agreement, inclusive of insurance requirements, with the City of Palm Springs in accordance
with the standard Contract Services Agreement (see Attachment "D"). Please note that the
Exhibits are intentionally not complete in the attached sample standard document. These.
exhibits will be negotiated with the selected firm, and will appear in the final Contract Services
Agreement executed between the parties.
The term of the agreement that is awarded as a result of this RFP shall be in effect for five (5)
years. Failure or refusal to enter into an Agreement as herein provided or to conform to any of
the stipulated requirements in connection therewith shall be just cause for an annulment of the
award.-. If the highest ranked Proposer refuses or fails to execute the Agreement, -or
negotiations are not successful, or the agreement is terminated, the City may, at its sole
discretion, enter into negotiations with and award the Contract to the second highest ranked
Proposer, and so on.
AWARD OF CONTRACT: It is the City's intent to award a contract to the firm that can provide
all of the scope of work, equipment and services identified in the RFP document. However, the
City reserves the right to award a contract, or to make no award, whichever is in the best
interest of the City. It is anticipated that award of the contract will occur at the next regularly
scheduled City Council meeting after the evaluation committee has made its final selection of
the firm to be recommended for award and a contract has been negotiated and agendized for
consideration. The decision of the City Council will be final.
RIGHT TO ACCEPT OR REJECT PROPOSALS: The City of Palm Springs reserves the right
to waive any informality or technical defect in a proposal and to accept or reject, in whole or in
part, any or all proposals and to cancel all or part of this RFP and seek new proposals, as best
serves the interests of the City. The City furthermore reserves the right to contract separately
with others certain tasks if deemed in the best interest of the City.
INSURANCE: Insurance provisions are contained in the Standard Contract Services sample
agreement included in the RFP. The successful Proposer will be required to comply with these
provisions. ' It is recommended that Proposers have their insurance provider review the
insurance provisions BEFORE they submit their proposal.
RESPONSIBILITY OF PROPOSER: All firms responding to this RFP shall be responsible. If it
is found that a firm is Irresponsible (e.g., has not paid taxes, is not a legal entity, submitted an
RFP without an authorized signature, falsified any information in the proposal package, etc.),
the proposal shall be rejected.
PUBLIC RECORDS: All documents submitted in response to this solicitation will become the
property of the City of Palm Springs and are subject to the California Code Section 6250 at seq.,
RFP#16-02
Page 17
Y
commonly known as the Public Records Act. Information contained in the documents, or any
other materials associated with the solicitation, pursuant to CA Government Code 6255 during
the negotiation process, may be made public after the City's negotiations are completed, and
staff has recommended to the City Council the award of a contract to a specific firm, but before
final action is taken by the City Council to award the contract.
Although the California Public Records Act ("CPRA") recognizes that certain confidential trade
secret information may be protected from disclosure, the City may not be in a position to
establish that the information submitted in a proposal is a trade secret. If a request is made for
information marked "Confidential," "Trade Secret," Proprietary," or any other similar designation,
the City will provide the parry submitting such information with reasonable notice to allow the
party to seek protection from disclosure by a court of competent jurisdiction.
If a submitting party contends that a portion of the proposal is confidential even under the
CPRA, the party: 1) must clearly label each document and/or page deemed a confidential
document 2) the legal rationale supporting such contention including specific references to
applicable provisions of the Public Records laws of the State 3) must actively defend against
any request for disclosure of information which the party has determined should not be
released, and 4) must indemnify and hold harmless the City from any loss, claim or suit,
including attorneys' fees, brought by a person challenging the City's refusal to release the
documents. The City will not, under any circumstances, incur any expenses, or be responsible
for any damages or losses incurred by a party submitting a.proposal or any other person or
entity, because of the release of such information. The City will not return the original or any
copies of pr9posal or other information or documents submitted to the City a f
this
RFP process. NOTE THAT THE CITY MAY NOT RECOGNIZE PROPOSALS WHEREALL
OF THE INFORMATION, VIA A BLANKET STATEMENT, IS SUBMITTED AS PROPRIETARY
INFORMATION OR A TRADE SECRET. SUCH PROPOSALS MAY BE FOUND NON-
RESPONSIVE.
-COST RELATED TO PROPOSAL PREPARATION: The City will NOT be responsible for any
costs incurred by any firm responding to this RFP in the preparation of their proposal or
participation in any presentation if requested, or any other aspects of the entire RFP process.
COMPLIANCE WITH LAW. Proposer warrants that all Services rendered shall be performed in
accordance with all applicable federal, state, and local laws, statutes, ordinances lawful orders,
rules, and regulations.
LICENSES PERMITS FEES AND ASSESSMENTS. Proposer represents and warrants to
City that it will obtain all licenses, permits, qualifications, and approvals of whatever nature that
are legally required to practice its profession and perform the Work and Services requested in
this RFP. Proposer represents and warrants to City that Proposer shall, at its sole cost and
expense, keep in effect at all times during the term of the Agreement if so awarded, any license,
permit, qualification, or approval that is legally required for Proposer to perform the Work and
Services under the Agreement if so awarded. Proposer shall have the sole obligation to pay for
any fees, assessments, and taxes, plus applicable penalties and interest, which may be
imposed by law and arise from or are necessary for the Proposers performance of the Work
and Services required under the Agreement if so awarded. Proposer shall indemnify, defend,
and hold harmless City against any such fees, assessments, taxes penalties, or interest levied,
assessed, or imposed against City to the fullest extent permitted by law.
RFP#16-02
.Page 18
r 9_
BUSINESS LICENSE: The selected firm will be required to be licensed in accordance with the
City of Palm Springs Business License Ordinance, Municipal Code Chapter 3.40 through 3.96,
entitled "Business Tax".
INVESTIGATIONS: The City reserves the right to make such investigations as it deems
necessary to determine the ability of the firms responding to this RFP to perform the Work and
the firm shall furnish to the City all such information and data for this purpose as the City may
request. The City reserves the right to reject an proposal if the evidence submitted b
9 1 YP P Y or
investigation of such firm fails to satisfy the City that such firm is qualified to carry out
properly q
the obligations of the Contract and to complete the Work contemplated therein.
NON-COLLUSION: The undersigned, by submission of this Proposal Form, hereby declares
that this Proposal is made without collusion with any other business making any other Proposal,
or which otherwise would make a Proposal. Proposer must execute an Affidavit of Non-
Collusion provided as Attachment"B" in the RFP and include it with their proposal.
PROPOSALS TO REMAIN OPEN: The Proposer shall guarantee that all contents of their
proposal shall be valid for a period of one hundred and twenty (120) calendar days from the due
date of proposals.
SIGNED PROPOSAL AND EXCEPTIONS: Submission of a signed proposal will be interpreted
to mean that the firm responding to this RFP has hereby agreed to all the terms and conditions
set forth in all of the sheets which make up this Request for Proposals, and any attached
sample agreement. Exceptions to any of the language in either the RFP documents or
attached sample agreement, including the insurance requirements, must be included in the
proposal and clearly defined. Exceptions to the City's RFP document or standard boilerplate
language, insurance requirements, terms or conditions may be considered in the evaluation
process; however, the City makes no guarantee that any exceptions will be approved.
RFP#1 M2
Page 19
EXHIBIT "B 2"
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City of Palm Springs
Office of Procurement and Contracting
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RE: RFP#16-02 Requests for Proposals for Parking Management Services-at
Palm Springs International Airport
Dear Mr. Gladders,
We are extremely pleased to have this opportunity to present our Proposal for the Parking
and Traffic Management Services at the Palm Springs International Airport. Ace Parking
knows that we can continue providing PSP and the citizens of Patm Springs and Coachella
Valley with a level of service, innovation, nimble operations and customer commitment that
only a private local company like Ace Parking can provide. Ace Parking manages only a
select few airport parking operations by choice. We do not propose on every parking
opportunity, unlike our larger, publicly owned competitors. We think PSP has received an
excellent level of operational attention that only Ace Parking will and can provide.
Airport Experience
Ace Parking is very selective with the airports that we partner with and we have enjoyed
our partnership with the-City of Palm Springs and PSP over the past 10 years. We work
with Airports that want pro-active partners and who recognize commitment to excellence.
Our current experience at airports includes the following.
We highly recommend you contact them to see why and how we are different when
compared to the larger parking companies.
San Diego International Airport 45 years
Phoenix Sky Harbor Intemadonal 15 years
Tucson international Airport 22 years
Palm Springs International Airport 10 years
General Manager-Very Experienced
Ed Learned, our current general manager, is more qualified than any candidate our
competition will propose. Ed has over 30 years of extensive parking and transportation
management experience with Airports and off-airport operations. He is not old school; but
rather new school and overly qualified based on his experience. He is enjoying the
645 ASH STREET SAN DIEGO. CA 92101 1 619.233 6624 1 ACEPARKING.COM
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opportunity he has at PSP and with the City and has no intentions of leaving. This bodes
well for PSP and its customers. Can PSP afford to have an inexperienced manager at the
helm? We think notl 4
Corporate Involvement
No parking company will provide the level of corporate executive involvement in the day to
day oversight of the PSP operations like you have received from Ace Parking over the last
10 years. The President of Ace Parking, Steve Burton has overseen the operations for the
last 10 years and will continue for the next 10 years. PSP will likely never get one visit from IIE
the competitors President or CEO. Not true with Ace. In fact,we will commit Steve's
continued involvement as well as Scott Jones, our owner,who has a home in Palm
Springs. Do not allow PSP to become a notch on the competitor's airport operations belt.
They're selling PSP their brand of Kool-Aid; but you do not have to drink ft.
Optional Parking and Pricing Programs
We have provided PSP with-three distinct options for your consideration. They include
options that look at upgrading the existing Amano McGann parking system,to looking at
replacing the entire system. We looked at many manufacturers, but based on our
experience, added parking equipment options from TIBA and Skidata. Included in the
separate envelope for the Attachment C pricing are the various options, along with
information on TIBA and Skidata's quotes.
Option 1 A, B &C—Cover upgrading the Amano McGann system to meet the RFP's
requirements and all credit card compliance issues. Optign's A and B we propose utilize
Ace Parking's proprietary spAce mobile point of sale system on the overflow parking lot.
We will be utilizing this system this holiday season under our current operating agreement.
The I option includes putting parking equipment on the overflow lot.
Option 2—TIBA Integrated PARCS Parking System—This system also meets and
exceeds the requirements in the RFP. It is also proven technology that Ace Parking knows
can stand up to the temperature extremes in Palm Springs. There are cheaper systems
available; but most are not proven reliable in the heat. With the TIBA system we are
prepared to recommend partial automation. The toll plaza will be equipped with three (3)
exit verifying devices. They will accept credit cards in lane and pre-paid cash tickets from
the POF located in the Terminal. We see switching from an average of 24 hours of
cashiering per day to 8 hours. The labor savings more than pays for the costs of the fully
automated system. We are prepared to discuss the recommendation and partial
automation with you in more detail.
Option 3-Skidata Integrated PARCS Parking System—This system also meets and
exceeds the requirements in the RFP. It is also proven technology that Ace Parking knows
can stand up to the temperature extremes in Palm Springs. With the Skidata system, PSP
will be getting the Mercedes-Benz of parking equipment.As with the system listed above,
we are prepared to recommend partial automation. The toll plaza will be equipped with
three(3)exit verifying devices. They will accept credit cards in lane and pre-paid cash
tickets from the POF located in the Terminal. We see switching from an average of 24
hours of cashiering per day to 8 hours. The labor savings more than pays for the costs of
the fully automated system;just at a higher cost than the TIBA system. We are prepared to €
discuss the recommendation and'partial automation with you in more detail.
Mrs "
Customer Service Enhancements
We have developed a very successful on-airport parking reservation websRe,
www.aiMqrtoarkincoonoecbon.com. that we propose utilizing at the Palm Springs
lntemational Airport.The website provides many marketing advantages; including targeting
individuals that will be traveling sometime in the near future. Our information shows that a
reservation creates peace of mind that air travelers value greatly and are willing to pay for.
Additionally,the reservation site creates customer loyalty with existing and new customers.
The Airport Parking Connection (APC) reservation system is currently being utilized by
nearly 75 parking locations for 40 different customers at 36 airports throughout the United
States. In 2014,APC did over 160,000 reservations.We implemented our fast onsite
Airport reservation site at the Phoenix Sky Harbor International Airport. The Phoenix Sky
Harbor site is now averaging 6,000 parking reservations per month. The Airports staff has
determined through surveys that 30%of all APC reservations are new parkers and that
these new parkers are generating over$1,300,000 in new parking income annually, and
growing. The APC 'reservation system is a proven marketing tool that has Increased
revenues for many operations and creates Instant customer loyalty.
Ace Parking has also partnered with Smarking at the San Diego International Airport to
' bring real time analytics to the airport parking and valet operations. It is currently being
utilized at Logan Airport in Boston and we will begin utilizing at San Diego over the next
couple of months. The analytical data they can provide Ace Parking will assist us In
Improving overall operations, staffing and revenues at PSP. We have included information
on Smarking in our response.
As you review our Proposal, we are confident you will agree that Ace Parking is uniquely
' positioned to provide the operational expertise, integration of meaningful technologies,
executive oversight that Is hands on and a commitment to provide the level of service that
the Palm Springs International Airport should expect from its parking partner. We will bring
to you our complete commitment and team management approach that has proven so
' successful at our other airport operations
1 We appreciate youZt! nd, sideration of our proposal and look forward to future
me tin con Hued manage f PSP.
1 c sly,
1 .
1 Steve Burton
1 President
P. (619) 233-6624
Fax(619) 233-0741
Sburton@aceparking.com
1
1
1 '
I
•
• -A. QUALI FICA I IONS, EXPERIENCF, AND OPERATIONAL REFERENCES
. 5AH "a
•
Please see Attachments A 8 8 an subsequent pages.
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•
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R
R
/ ATTACHMENT"A"
R
R "THIS FORM MUST BE COMPLETED AND SUBMITTED WITH YOUR MANAGEMENT
PROPOSAL(Envelope#1)*
REQUESTS FOR PROPOS1 PARKING MANAGEMENT SERVICES AT PALM SPRINGS INTERNATIONAL AIRPORT
/
/ SIGNATURE AUTHORIZATION
` NAME OF COMPANY(PROPOSER):
ACIPS
/ BUSINESSADDRESS:
TELEPHONE: 161 j.jii 4 CELLPHONE S61@1578-164fi FAX'te191 Z33�_741—
R CONTACTPERSON: bleveBurto6 President
' EMAIL AD
1 A. I hereby certify that I have the authority to submit this Proposal to the City of Palm Springs
/ for the above Hated Individual or company. I certify that I have the authority to Wnd
mysefffthis company In a contract should I be successful in my proposal.
SteveBurto set t
` RE AND D
' B. The following Information relates to the legal contractor listed above,whether an Individual or
R a company. Place check marks as appropriate:
1. if successful,the contract language should refer to me/my company as:
' _An Individual;
,A partnership, Partners'names:
A company,
X A corporation,organized In the state of; California
2. My tax identification number is:.Q5-3131447
ADDENDA ACKNOWLEDGMENT:
Acknowledgment of Receipt of any Addenda Issued by the City for this RFP is required by Including
the acknowledgment with your proposal. : Failure to acknowledge the Addenda Issued may result In
your proposal being deemed non-responsive.
In the space provided below, please acknowledge recelpt of each Addenda:
Addendum(s)# 1,2&3 istare hereby acknowledged.
' RFP#1"2
Page 20 of 71
•
•
•
•
ATTACHMENT"B"
•
• `THIS FORM MUST BE COMPLETED AND SUBMITTED WITH YOUR MANAGEMENT
PROPOSAL(Envelope#1)•
•
NON-COLLUSION AFFIDAVIT TO BE EXECUTED BY
• PROPOSER AND SUBMITTED WITH PROPOSAL
•
• STATE OF CAUFORNIA)
• COUNTY OF RIVERSIDE
The undersigned,being fast duly sworn, deposes and says that he or she Is
• Steve Burton of Ace Parking the party making
. the foregoing Proposal. That the Proposal is not made In the interests of, or on the behalf of, any
undisclosed person, partnership, company, association, organization, or corporation; that the
• Proposal Is genuine and not collusive or sham; that the Proposer has not directly or indirectly
Induced or solicited any other Proposer to put In a false or sham Proposal, and has not directly or
Indirectly colluded, conspired, connived, or agreed with any Proposer or anyone else to put In a
• sham Proposal, or that anyone shall refrain from Proposing; that the Proposer has not In any
• manneri directly or indirectly, sought by agreement, communication,or conference with anyone to fix
the Proposal price of the Proposer or any other Proposer, or to fix any overhead, profit, or Brost
element of the Proposal price, or of that of any other Proposer, or to secure-any advantage against
the public body awarding the contract of anyone Interested In the proposed contract; that all
statements contained In the Proposal are true; and, further, that the Proposer has not, directly or
Indirectly, submitted his or her Proposal price or any breakdown thereof, or the contents thereof, or
divulged information or data relative thereof, or paid, and will not pay, any fee to any corporation,
partnership,company, association,organization, Proposal depositary, or any other member or agent
- thereof to effectuate a collusive or sha Proposal
B
: President
Subscribed and sworn to before me this dav of 20
ee ouftacheol
r
RFP#16-D2
�' Page 21 of 71
1
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1
i
i CIVIL CODE§1189
i CAMORNIA ALL-PUiiPOSE ACIWOWLCDGMEHT
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Date 5' &Lrip
personally appeared Names)of SWwr(s)
evidence to be the person(* whose names) lsfara
who proved to me on the basis of satisfactory executed the same In
subscribed to the within instrument and acknowledged to me that hefshekheY
hislherlihdr aut dzed capecitygo,and that by hi edalper�frrsignatu the Instrument
on 1he rd Instrument the person(s),
or the entity upon behalf of which the person(s}vc
I certify under PENALTY OF PERJURY under the laws
of the State of California that the foregoing paragraph
Is true and correct•
R..SSHHAC WITNESS nnS1gnat'U'rc8'a0'f3NOta1Y
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MYrnaacN Signa PubNc
iPlace Notary Seal Above OPTIONAL
Though this section is optional, completing this Information candeter atteratlon of the document or
fraudulent reattachment of this form to an unintended document
Description o1 Attached Document Document Date:
Tide or Type o1 Document Signers) Other Named Above:
Number of Pages:
Capactlypes)Claimed by Signer(a) Signer's N
Signer's Name: p Corpo Officer—Title(s):---�
❑Corporate Officer — Title(s):. ❑Part — ❑Limited ❑general
❑Partner — ❑Limited ❑Ge
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❑Individual ❑Attom n Fact
❑Trustee ❑Guar n or Conservator Om e� ❑Guardian or Conservator
r ❑Other Signer Is Representing:
Signer Is Representing:
02014 National Notary Association www•NationalNotary.org •1-s00-US NOTARY(1-B00-876-6827) Item#5907
Ace Parking Management, Inc. (a California
Corporation)was founded in 1950 and is one
of the largest privately held,full service
parking companies in North America. It is
family owned and operated by a father and
son team, Scott and Keith Jones.
Headquartered in San Diego, Ace Parking
manages over 50o locations throughout
strategic markets.These locations
collectively service nearly 350,000 customers
per day and control more than 175,000 off-
street parking stalls. Gross revenue from all
operations exceeds$500 million annually,
while employing more than 4,500 team members with an annual payroll of$100 million.
. Our only business is the operation of parking facilities, parking enforcement and transportation
related businesses. Ace Parking operates every conceivable type of parking application from
airports, curbside transportation management, shuttle fleets, urban retail, office complexes, on-
street parking.enforcement, hotels, hospitals,entertainment centers, stadiums and arenas.We
have the financial strength, experience, expertise, and operational ability of the large public parking
operators,yet are able to deliver our services with a personal, hands on approach, a sense of
urgency, and the highest levels of service, client, and customer commitment. This is what separates
us from our competitors. Our President, Steve Burton and other key Ace Parking executives are on-
site at least once per quarter and are always available for meetings as necessary. Ace's
corporate offices are only 2 hours away, making Ace Parking the closest parking company
to Palm Springs International Airport. Additionally, our Owner Scott Jones has a home in Palm
Springs and has been a member of the Palm Springs community for over 20 years.
a
Company Headquarters: Primary Contact:
Ace Parking Management, Inc. Steve Burton, President
645 Ash Street P. (619) 233-6624 x.1118
r San Diego, CA 92101-3211 Fax(619)233-0741
' P. (619)233-6624 Sburton@aceparking.com
F. (619)233-0741
www.acepaddng.com
Business Operation
Our only business is the operation of parking facilities, parking enforcement and transportation
' related businesses.We operate every conceivable type of parking application from urban retail,
office complexes, on street parking enforcement, hotels, hospitals,entertainment centers, stadiums,
airports, transportation and arenas. Our Team has over 65+years of parking management
` experience. During the last 40+of those years we have been fortunate enough to partner with a
` number of airports and Park and Fly Operations.Some of the clients we work with include, San
Diego International Airport, Palm Springs International Airport, Tucson international Airport, Phoenix
Sky Harbor International Airport and QuikPark LAX.The experience we have garnered from these
partnerships has provided us with the time tested ability to provide an exceptional customer
experience while still maintaining or increasing airport revenues and effectively reducing operating
costs. For example, approximately six years ago we recommended and implemented valet services
Nraswaiw`��irrAwn.) ".
for the San Diego International Airport, and we are very proud to say it Is on pace to generate
more than$3,500,000 in gross revenue this year.We pride ourselves on our ability to find
creative solutions to the growing complexities of today's airport parking problems while maximizing .
11-1
the parking revenues for our clients.. 41
EVERY THANK YOU EARNED.Tu 4
After 65 years of partnering with respected clients like the Airport,we understand that the parking
business is about taking care of people. That's why everyone at Ace Parking-from our
Ambassadors to our CEO-is ready to assist you and your guests in any way, at any time, at a
moment's notice.When we say"Every Thank You Earned", it's more than just words. It's our way of
doing business:
• Planning, but also reacting.
• Proactive solutions, but also solving each unique need.
• Active 365 days a year, but also 24 hours a day.
On the job, but also on the spot when it matters.
Customer service as a brand ideal, but also as individual experiences with real human
beings.
As your partner, we'll look forward to earning every"Thank You"-even if We at 3:00 In the morning.
st
USUM xyL`:,.
Ace Parking has been managing parking operations for over 65 years and airport parking
operations for over 40 years.
For 65 years,our only business has been the operation of parking facilities. Currently,we operate
every conceivable type of parking application;from airports and Park and Fly's, shuttle bus
operations, regional and downtown office complexes, hotels and hospitals,to shopping and
entertainment centers, stadiums and arenas.We pride ourselves on our ability to find creative
solutions to the growing complexities.of today's parking problems while maximizing the parking .
revenues for our clients. We have.successfully managed the Palm Springs International Airport's
parking and transportation services for nearly 10 years; never once taking it for granted.
Due to our extensive experience working with various airports, Ace Parking has a clear
understanding of the operating standards and financial reporting requirements. We have adapted
our financial reporting over the last 10 years to meet the changing needs of the Airport and the City
of Palm'Springs. We will continue working closely with City Management and Airport Staff to �
ensure we are consistently exceeding your operational and administrative requirements, while also
providing the highest levels of customer service for all customers and employees. Our airport and
other parking experience and expertise has been developed and fine-tuned over the years at the
following facilities:
• Palm Springs International Airport
• Phoenix Sky Harbor International Airport
• Tucson International Airport
• ,San Diego International Airport
• Portland International Airport
• Fresno Yosemite International Airport
• Burbank-Glendale-Pasadena Airport �.
8
f
• • QuikPark LAX, Los Angeles International Airport
• AirPark LAX, Los Angeles International Airport
a QulkPark Park, Oakland International Airport
• SeaTac Park, Seattle Tacoma International Airport
S • QalkPark,San Jose International Airport
EXTENSIVE EXPERIENCE WITH THE CITY OF PALM SPRINGS
i Ace Parking has been partnering with the City of Palm Springs for the last ten years.Ace Parking
was selected over Standard SP+ Parking, the 25 plus year incumbent at the Airport.Ace Parking
was awarded the management of the parking operations at the Palm Springs International Airport in
2005.in 2010,Ace Parking was awarded a five year extension to the contract based on quality
operations and a parking equipment upgrade to the facilities. Then, in 2013,Ace Parking was
�. awarded the on-street parking enforcement contract for the City as well. We took over the
enforcement responsibilities from SP+; once again a decade's long incumbent of this contract,
. doing a less than adequate Job. Since assuming control of the City of Palm Springs Parking
Enforcement-operations,Ace Parking has taken this struggling operation from a financial deficit and
turned it into a paying for itself enterprise on behalf of the City.
The level of commitment and operational success Ace Parking has had with the City of Palm
Springs Is not by accident. We pride ourselves In providing the City with the highest levels of
service and attention all of the time. No other company will provide you with this commitment level
i to ongoing operational and financial success.
Palm Springs International Airport
City of Palm Springs
Dates of work performed: 2005—Present
Number of Parking Stalls: 939
Average Annual Revenue: $2,900,000
Shuttle Buses: 1
Revenue Control System:Amano McGann
Rote of Ace Parking:Ace Parking manages 939 parking
stalls.Ace Parking also provides management of Ground
Transportation Dispatch Services and oversees Traffic
Enforcement on the Terminal Roadway. There Is one shuttle bus
which Ace Parking operates.Ace Parking uses Amano McGann
revenue controls and generates$2.9 million in annual revenue.
Ace Parking also provides enforcement for 16 streets and 7 city
lots In downtown Palm Springs.Enforcement hours vary and are
provided for seven n days per week. We perform parking law
enforcement, customer service for parkers who need to resolve
parking Issues, and manage the general parking area
maintenance.
' We have worked closely with many key individuals within
the City of Palm Springs over the last ten years. Please feet
free to contact any of the references listed below for
additional information on the quality of work Ace Parking
' has provided.
9
1
Tom Nolan
Executive Director-Airport Operations
Palm Springs International Airport
3400 E.Tahquitz Canyon Way
Palm Springs,CA 92262
(760)318-3900 E
Fax(760) 318-3815
Thomas.NolanCpaimspdngs-ca.gov
Robert Burkholder,Accountant
Department of Finance&Treasury
City of Palm Springs �•
3200 E.Tahquitz Canyon Way
Palm Springs, CA 92262
Phone: 760-323-822$aimspdngsca gov
Robert.Surkholder@p
Lola Goetz
Revenue Recovery Specialist & Parking Enforcement
City of Palm Springs
3200 E.Tahquitz Canyon Way
Palm Springs, CA 92262
(760) 323-8256
Lola.Goetz@palmspringscs.gav
ADDITIONAL R LEVANT E PERIENCE
There are a number of airport and off-airport parktng operations that Ace Parking has managed
ad the minimum qualifications as provide in the RFP,
over the past 10 years.These Airports exce
y align with this RFP are outlined below. If you wish to
Those operations which we feel most closel
see additional references please let us know.
Reauired Airport Parking erlence Exam''les Partial Listi
3Q000 0011,0,111111
Phoenix Sky Harbor Intl.Airport 20tl0-Present
Sari Diego"Int. rport 1971 Present 9,007Tucson IrttL Airport1993 Present 8,431 936 Palm Springs international Airport 2005-Present 12,650
Portland International Airport 1991 -2006
San Diego International Airport
San Diego Airport Authority
Dates of work performed: 1971 —Present
Number of Parking Stalls: 9,007 .
Average Annual Revenue: $40,000,000
Shuttles: 31 ADA,Ala
Revenue Control System:Zeag/CTR
Role of Ace Parking: Sell and Valet Parking, Ground
Transportation Dispatch and Airport Shuttles
10
f
F
DUUKGJONkL
Phoenix Sky Harbor Inemafional Airport
Dates of work performed: 2000—Present
• Number of Parking Stalls:30,000
Average Annual Revenue: $83,000,000
Shuttles: 3 Sprinter Shuttles and 3 Disney Style Trams
Revenue Control System: Scheidt&Bachmann
Role of Ace Parking: Parking, Ground Transportation
Dispatch Operations and Airport Shuttles
• Tucson lntemational Airport
Dates of work performed: 1993—Present
Number of Parking Stalls: 8,431
Average Annual Revenue: $8,000,000
Shuttles:4 ADA,AB
Revenue control System: Scheidt& Bachmann
Role of Ace Parking: Parking Management and Shuttle
• Operations
Portland International Airport V
Dates of work performed: 1991 to 2006 —
Number of Parking Stalls: 12,650
Average Annual Revenue: $36,000,000
Shuttles:0
Revenue Control System: Scheidt& Bachmann
Role of Ace Parking: Parkin and Ground
8 g and Transportation
Dispatch Operations
Parking Revenue Control Systems Experience
Ace Parking has implemented fully automated revenue control systems at hundreds of parking
facilities over the years. Our experience exceeds the minimum requirements of the RFP. Ace
Parking has automated over 75 facilities in the past decade, including the Palm Springs Airport.At
each of these facilities we were an Integral part of the automation design, planning and installation.
Some examples of the equipment and on-line revenue control systems we have worked with
Include:
San Diego international Airport Zeag1CTR 24
Phoenix Sky Harbor Airport Scheidt& Bachman 15
Tucson International Airport Scheidt& Bachman 7
Cameiback Esplanade-Phoenix Scheidt& Bachman 5
The Woodlands-Houston Scheidt& Bachman q
Irvine Companies(45+locations) Amano McGann 8
Palm Springs International Airport Amano McGann 9
Olympic Garage-Seattle Amano McGann 5
San Diego Convention Center WPS 5
r .
' 21
.� P 1pNAL� ,.y�e�. ••
Revenue Control Capabilities
era that have t
of
Ace Parking has demonstrated over the ye he ability to work with any type
revenue control system, and to customize th Palm Springs Airport. Whether it e revenue tracking and reporting packages to me
et the
needs of the is tracking and reporting revenue for individual airport
lots, or generating consolidated reports for multiple facilities, our strength lies In our ability to tailor
ad on-site management team is
our reporting package to meet your needs. Moreover, our propos i
already extremely familiar with the Amano McGann control system and they are uniquely qualified
to continue operating the system with no learning curve.
R wired Shuttle Ex rierice Exam lea Partial Listin
1993-Present 4
i ugson Ertl.Airport 11
QulkPark LAX,. 2000- Present
Palm Springs Intl. Airport 2005—Present 1
San Diego Intl.Airport 1998-Present 31
Ace Parking has overseen the shuttle operation at the San Diego Airport,,our largest shuttle f
operation,for over 20 years. We currently operate 31 shuttles, providing transportation to and from
remote lots,, employee lots and inter-terminal transit.The shuttles at this location are ADA equipped,
have air-brakes, and have a seating capacity of over 20 passengers. This shuttle operation has
over 170 CDL drivers, operating 24 hours per day, 7 days per week. We average more than 16,000
driving hours per momh
r,.
Addkiopal Ix erience that,exceeds the.RPP's_minimum r .uiremerds to ua( : ,...,
Nurribet Of
Number Number of Years Gross Revenuc-'s
Facility of Stalls Shuttles Operated
Tucson'
International 8,431 4 22 40 $BMM
Airport Economy {
Shuttles
Phoenix Sky 30.000 6 15+ 250 $83MM
Harbor Airport
San n
9,007 31 280 $40MM
International Airport
'Palm Springs 936 1 10 20 $2.9MM
International Airport
Portland 12,650 0 15 . 150 $38MM
tIntemational Airport
Bob Hope3,260 8 50 $12MM
r ational Airport 5
12
6
i QuickPark LAX 5.000 11 10+ 47 $8.2MM
Seattle Int'I Airport
• SeaTsc Park N Fry 1,170 10 6 24 Confidential
LAX Airport
Car Bam Airport 2,600 10 4 35 $6MM
Parking
Traffic Control Experience
. Ace has managed Ground Transportation and Dispatch Services and Traffic Enforcement for the
Palm Springs Airport for the past 10 years.Additionally we have managed these types of services
at multiple Airports and for other municipalities over the last 20 plus years.
Required CurblTrafBc Control Experience Exam lea Partial UsUnall
Phoenix Sky Harbor Intl.Airport 2005 -Present Ground Transportation Traffic Control
Palm Springs Intl. Airport 2005-Present Ground Transportation Traffic Control
San Diego Intl. Airport 1998-Present Ground Transportation Traffic Control
Qualcomm Stadium, SD 1975-Present Traffic Direction
Required Infrastructure Improvement Experience
Ace Parking is the only Parking Management company with the unique distinction of owning our own
equipment distributor(SAS). This means we have expertise in purchasing, Installing and maintaining all
revenue control equipment at each of the facilities that we operate, We have extensive experience in
revenue control system planning, design, and operations specific to multiple-site, high bank card
volume parking operations.Ace Parking has a proven track record of successful management and an
experienced management team to support all airport parking operations. Some of our experience
Includes:
• Purchasing and installing the original Amano McGann equipment at the Palm Springs
International Airport, as well as carrying out the equipment upgrade five years ago.
• Overseeing the purchase and installation of all revenue control equipment and equipment
upgrades at the San Diego International Airport over the past 25 years, Including the
installation of Hub/Zeag revenue control equipment system.
• Automating over 45 garages owned by the Irvine Company Group with Amano McGann
revenue control systems.
• Working with the Tucson International Airport to install Scheidt& Bachman equipment.
' 13
r9, e
OV A-
KFIEWAYMA
Ace Parking will make every effort to utilize ACDBE vendors whenever possible.Ace Parking does
not discriminate on the basis of race, color, national origin, or sex in the performance of our duties.
Ace Parkin currently uses several ACDBE vendors at our vario us lm Springs Airport For example, uniform vendor, image Concepts, is ACDBIE o the
ort locations and
same at a
ce tified, and they will be providing employee uniforms should we be awarded the contract.TSCM
is another ACDBE vendor that we use at several of our locations for sweeping and power washing '
services;we see potential opportunity to use them at PSP during installation of the new equipment
we are proposing.
Palm Springs International Airport
Ace Operated: 2005—Present
Location:Palm Springs, CA
Owner:City of Palm Springs t
Cont$ct:
Tom Nolan
Executive Director-Airport Operations
•3400;E Tahquitz Canyon Way
Palm Springs, CA 92262 .• 4;
(760)918-3900
Fax (760) 318-3815
Thomas.Nolan@apalmspttngs-ca.gov ,
Overview: Ace Parking manages 939 parking stalls. Ace Parking provides management of all :
Ground Transportation Dispatch Services for all taxis and shuttles for hire and oversees traffic
re airport.There Is one shuttle bus
enforcement for the enti which Ace Parking operates. Ace
Parking uses Amano McGann revenue controls and generates$2.9 million in annual revenue.Ace
Parkin&annual management fee is $49,400, reimbursed by the City of Palm Springs. .
Sky Harbor International Airport
Ace Operatedi'2000—Present
Location: Phoenix, AZ
Owr¢ir:City of Phoenix
Contact:
Tracey Rivas .
Aviation Parking Superintendent
2114 E Sky Harbor Circle South
Phoenix,AZ 85034
(602)273-3337
Tracey.rivas@phoenix.gov
overview-.'Ace Parking provides daily parking management, event parking, employee parkIng,eand
111-
Ground Transportation Dispatch Services.We manage 10 public and 3 employee parking facilities
encompassing more than30,000 parking stalls.The Scheidt&Bachmann controlled facilities collect 4.
nearly $83 million in annuatrevenue. Ace Parking receives a monthly management fee of$40,466
and reimbursement for all approved operating expenses.This amount averages$616,000 per
month and Is paid by the City of Phoenix Aviation Department.
14
• w ,
San Diego Airport Authority
Ace Operated: 1971 —Present
Location: San Diego,CA
Owner. City of San Diego
Contact:
David Boenitz
• Director, Ground Transportation, San Diego County
Regional Airport Authority
P.O. Box 82776
San Diego CA, 92138
2690
FBax(619)400-2688
Dboenitz®san.org
Overview:Ace Parking manages 9,007 parking stalls over public and employee parking facilities
at the 2,600,000 square foot eirport.,Ace Parking provides management of valet and self-parking,
the employee parking program(including access card management), Ground Transportation
Dispatch Services for all taxis and shuttles for hire, and Shuttle Operations on all remote lots,
employee lots, and inter-terminal transit(31 shuttles). Ace Parking uses License Plate Recognition
(LPR)technology to assist cashiers with determining how much to charge customers who have lost
their tickets. LPR also helps Airport Traffic Officers identify vehicles that have been In the lot over
60 days in order to flag them as possibly abandoned. The operation is controlled by Zeag revenue
controls and generates$40 million annually.This is a management contract under which Ace
Parking is reimbursed for all operating expenses each month after submitting an Invoice and
supporting documentation. Our reimbursable expenses average around $400,000 per month and
our management fee is $38,750 per month.
Tucson international Airport
Ace Operated: 1993—Present
Location: Tucson, AZ
Owner: City of Tucson
Contact:
Barbara Hempel
r Director of Properties,Tucson Airport Authority
7250 S. Tucson Blvd. Suite 300
Tucson, AZ 85756
. (520)573-4819
bhempel@flytucson.com
Overview: Ace Parking manages six different parking lots (Hourly, Daily, Economy, Economy
Covered, Garage, and Employee), a total of 8,431 parking spaces.Ace Parking provides Parking
Management and Shuttle Bus Management Services. The operation is controlled by a Scheidt&
r Bachmann control system and generates$6 million in annual revenue. This is a management
contract under which Ace Parking is reimbursed for all operating expenses each month after
r submitting an invoice and supporting documentation. Our reimbursable expenses average around
$417,500 per month and our annual management fee is $145,000 reimbursed by the Tucson
r Airport Authority.
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San Diego Airport Authority
Ace;Operated: 1971 '-Present
Location: San Diego, CA
Operated on Behalf of:The City of San Diego
Contact:
David Boenitz
Director,Ground Transportation, San Diego County Regional
Airport Authority
P.O. Box 82776
San Diego CA, 92138
(619)400-2690
Fax(619)400-2686
Dboenitz@san.org
Number of Buses: 31 Shuttles, 24 to 29 passengers,ADA/AB
This is an all inclusive hourly rate contract under which Ace Parking receives-s-set-dollar amounMr — -
each tlrive'r hour worked. Payment of approximately$512,000 per month is made by the Airport
Authority to Ace Parking after all financial reports are reviewed and approved.
Sky Harbor International Airport-Sprinter Shuttles&
Disney Style`Trams
Acjj Operated, 2000-Present
Location: Phoenix,AZ`-
Qperated on)Behalf of: City of Phoenbr Aviation Department
Contact
Tracey Rivas
Aviation Parking Superintendent
2114 E Sky Harbor Circle South
Phoenix,AZ 85034
(602)273-3337
Tracey.riva4phoenix.gov
Number of Buses:6 Shuttiesfframs, 14 to 29 passengers,ADA,Airbrekes
Ace Parking receives a management fee of$3,000 per month and reimbursement for all approved
operating expenses.
QukPark LAX
Ace Operated: 2000-Present.
Location:Los Angeles,CA
Contact
Robert Corrigan
First Vice President,Amalgamated Bank
275 Seventh Avenue, 9th floor
New York City, New York 10001
(212) 895-4445
rcordga@amalgamatedbank.com
Overview:Ace Parking manages a very large commercial parking garage at Los Angeles
International Airport(LAX), as well as a shuttle operation that provides parking and shuttle services
for LAX off-airport packers.This operation provides shuttle service, parking and valet services.Ace
Parking has nearly 50 employees at these three operations. Our shuttle fleet Includes I I shuttles
1.6
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that provide service to and from the Airport on a 24-hour basis. This facility is privately owned, so
annual operating costs and management fees are Confidential.
• Tucson International Airport
Ace Operated: 1993—Present
Location:Tucson, AZ
i Operated on Behalf of:Tucson Airport Authority
Contact:
Barbara Hempel
Director of Properties, Tucson Airport Authority
• 7250 S.Tucson Blvd. Suite 300
Tucson,AZ 85758
(520)573-4819
bhempel0flytucson.com
Number of Buses: 4 Shuttles, 20+passengers,ADVAB
Ace Parking receives a monthly management fee of$12,083 and reimbursement for all approved
operating expenses. This amount averages $417,000 per month.
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• Palm Springs International Airport r
Ace Operated:2005—Present
Location: Palm Springs, CA
. Operated on Behalf of: City of Palm Springs
Contact
Tom'Nolan
Executive Director-Airport Operations
3400 E.Tahquitz Canyon Way
Palm Springs,CA 92262
(760)318-3900
. Fax (780)318-3815
Thomas.Nolan@palmsprings-ca.gov
Number of Traffic Enforcement Officers: 20
Overview:Ace Parking provides management of all Ground Transportation Dispatch Services for
all taxis and shuttles for hire, and oversees traffic management and enforcement for the entire
airport.Additionally, Ace Parking.manages 939 parking stalls. The average Annual Revenue for this
location Is $2,900,000. Per the terms of this contract,Ace receives a fixed dollar amount of$49,393
per month plus approximately$9,000 per month for the taxi starter, which covers operating
expenses,corporate overhead and profit.
City of Palm Springs Enforcement
Ace Operated: 2013—Present
Location: Palm Springs, CA
,' Operated on Behalf of: City of Palm Springs
Contact:
Lola Goetz
Revenue Recovery Specialist& Parking Enforcement
r 3200 E.Tahquitz Canyon Way
Palm Springs, CA 92263
�,. (760)323-8256
17
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Number of Traffic Enforcement Officers:4
Overview: Ace Parking provides enforcement for 16 streets
and 7 city lots in downtown Palm Springs. Enforcement
hours are from 12pm-SPm, seven days per week. We
perform parking,law enforcement, customer service for
parkers who need to resolve parking issues, and manage
the general parking-area maintenance.This Is a`billable
hours°contract under which Ace Parking receives an hourly
rate for all personnel hours worked. All expenses are built
into a fixed monthly fee and Ace Parking has received an average payment of$11, 45 per month
over the past year.
San Diego Airport Authority
Ace Operated: 1971 —Present
Location:San Diego, CA
Operated on Behalf of.The City of San Diego
Contact:
David Boenitz
Director, Ground Transportation, San Diego County Regional
Airport Authority
P.O. Box 82776
San Diego CA, 92138 t
(619)400-2690
Fax(a 19)400-2686
Dboenitz@ean.org
Overview: The taxi dispatch operation is included in the scope of services under the parking
contract so the associated expenses are reimbursable and paid to Ace Parking on a monthly basis.
Sky Harbor international Airport
Ace Operated:2000—Present
Location: Phoenix, AZ
operated on Behalf of City of Phoenix
Contact:.
Tracey Rivas
Aviation Parking Superintendent
2114 E Sky Harbor Circle South
Phoenix,AZ85034
(602)273-3337
Tracey.rivas@phoenix.gov rrsrtation
p lablei man-hour contract where all costs are included In the I inclusive
-. Ace Parking provides Ground"
the billing rate Monthly billing per month
averages$121,000 per month. ¢
City of Chula Vista '
Ace Operated:2010—Present
to
Location: Chu
la Vis , CA
Operated on Behalf of: City of Chula Vista
Contact:
Tiffany Allen .
Treasury& Business Manager
18 -
� nnosurarruL�
276 4th Avenue
Chula Vista, CA 91910
(619)691-6250
• Fax:(619) 585-5685
taken@chulavistaca.gov
Overview:Ace Parking manages the parking for 500 single-space meters and 11 surface lots with
. pay stations.This includes performing meter collections, parking law enforcement,providing
customer service for porkers who need to resolve parking Issues, and managing the general
parking area maintenance.The operation is on a management contract where all operating
expenses are reimbursed and we are paid a base management fee. Monthly operating casts are
approximately$17,500. 3
' • � � � .y�iC�•���'A�q :5 l� '.'+. 1 , U 1 II t'°^+ck ! }R rJ y �'hJ.y�`+✓�._µ }��q!' k�;,.F' ...•
Ace Parking's management plan is designed to empower the local manager and provide the tools ,
necessary so that the client's objectivss are met and the customer service levels exceed their
expectations.The local Parking Operations Manager has the ultimate responsibility far managing
. the location and achieving the desired financial and operational goals.
The entire,corporate staff, including specialists in each department, will support the Operations
Manager and the rest of the Palm Springs International Airport parking team. Support will be
available 24 hours per day.
ON-SITE MANAGEMENT
For the Operations Manager, we have a highly qualified manager with extensive experience at the
Palm Springs Airport location. In addition, our capable Assistant Operations Manager has a great
customer service background that will continue to enhance customer service levels at the Airport
parking facilities and bring a positive dynamic to the team. They will be the primary points of contact
for the airport,its vendors and its partners.
Ed Learned,Proposed Operations Manager
Ed teamed is our proposed Manager for your operation. Ed has been
working for Ace Parking at Palm Springs Airport for over 4 years and has
over 30 years experience In the parking Industry. He has extensive airport
parking and roadway management experience and has developed strong
working relationships with key Airport and City personnel.
Ed currently oversees 30 employees and manages the day-today
operation of all airport parking facilities. Ed has worked in conjunction with the airport to improve
the facility layout in order to facilitate faster and easier pfck-up and drop-off for short-tens parking
customers, as well as Increase the parking capacity of the facility. Ed was also instrumental In
instituting a seasonal shuttle service for the Holiday overflow operation.
' Ed Is responsible for administering new-hire orientation, which includes training an all company
Policies and procedures as well as a strong emphasis on customer service. All Ace Parking
managers understand that customer service Is the most important aspect of running a parking
' operation. This is communicated to all new-hires as well as all employees through annual customer
' service training provided by our corporate Member Services team.
24
1
it
ip ' .' ..
Resume-Edward Learned—Operations Manager
Nov 2011 —Present
Ace Parking orations for Palm Springs International Airport
Parking operations Manager—managing day to day op rt Holiday overflow
parking•
• Launched the shuttle operation far the Palm Springs International Airport
operationase c b 45+parking spaces 91
Redesigned facility layout d inarecontroll n'g labor cost Y C
Manages payroll and scheduling, operational effectiveness
Developed systems and procedures at improve Air
Built and maintained strong client relations with Airport manageme Jan 2000—Mar 2010
Park IN Fly_ ons for 15 off-airport locations.
V. p. of Operations—oversaw a e
• Conducted yearly mandatedd training
operations
• Audited and inspected locations
• Approved budgets
Worked with other departments to ensure policies and procedures were bang follo• wed and field9
locations had necessary support with unions and union
lrivesHgated and"resoived customer service issues,to include dealing
personnel.
District Manager-oversaw operations for up to B off-airport locations. In addition to the above:
Certified for R&M and training for SkiData rev n d 4 tro uat 14 different locations across
. . Oversaw installation of new revenue software
the`aompany:Trained and worked with the cashiers and management on thetrew system, and
developed audit procedures.
. i:
Leslie North, Proposed Assistant operations Manager .
Leslie North will be one of the assista�Leslime
anagers assigned to thisoperation. While new in her position, 's extensivebackground in
customer service has enabled herto0managem*Ongnt eam.memberand
positive leader on our Palm Springs Airy
Resume- Leslie North—Assistant operations Manager
Springs, CA May 2011 -Nov 2014
Venue Manager, Sharpshooter Imaging,Palm
Oversaw daily operations for anaezfenses by monitoring usage and waste.
employees
Reduced and controlled company P expenditures and profit and loss.
Compiled financial reports Pertaining intain cash receipts,of operational supplies.
Liaised with vendors to order an me
raB for staff Of 10 amp oyees. C
Prepared schedules and pay
Hired,trained and directed all new employees.
• Assigned tasks to associates and staffed projects. Tracked progress and updated managers,
partners and clients as necessary. 2011
Jul 2009-May
Security officer, Paim Springs Aerial Tramway, Palm Springs,CA Y
• Maintained accurate and detailed logs of ail
events that occurred during each shift.
s.
investigated all security and safety
• 20
s!
• ra�ieiwmau *
• • Prevented crimes through careful observation and investigation of suspicious and unusual
behavior.
• • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
• Wrote reports on property damage, theft, presence of unauthorized persons and unusual
• occurrences.
• Director of Security, The River at Rancho Mirage, CA May 2008-July 2009
• • Led a team of 10 guards in monitoring a high volume of mall traffic during peak hours and
days.
• Worked with store management to implement company safety programs and awareness,
reducing Worker's Compensation costs.
• • Investigated all security and safety violations. _
• Performed surveillance of premises using binoculars, cameras and camcorders.
• Monitored and authorized entrance and departure of vehicles, cargo tracks and visitors.
• • Detected suspicious activities and watched for criminal acts and rule infractions.
. Circulated among visitors, patrons and employees to preserve order and protect property.
• Prepared written reports that estimated.property values, outlined methods by which the.
• estimations were made, and met appraisal standards.
•
Jen Valin, Supervisor
Jen Valln has worked at Palm Springs Airport for over 10 years as a TEO and
cashier supervisor. Jen is very familiar with all aspects of the Palm Spring
Airport operation and helps ensure that our team is providing the high level
service customers of Palm Springs Airport have come to expect.
1
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Financial Section Pages 22 through 26,not included for this exhibit.
D
C. OPFRATING PLAN ow
Ace Parking only operates at the highest levels of professionalism, and our reputation has led us to
become one of the largest privately owned parking management companies in the United States.
We take great pride In that fact, and are motivated on a daily basis to never stand pat. We will not
be"caretakers°alyour operation; we will continually make recommendations for improvement, and
Implement changes that will save significant amounts in operating costs, while at the same time
aggressively seeking out new revenue streams.
OPERATIONAL OBJECTIVES
Ace Parking's general operational objectives are summarized In our mission statement:
By valuing our employees, listening to our dients, and operating under the Ideals of moral Integrity,
quality, and accountability, we MY lead the parking Industry in service and financial results for our
clients.
Additional operational objectives specific to a successful parking operation at Palm Springs Airport
include:
• Creating a safe and secure environment for all customers and employees
a Maintaining a talented and motivated management team
a Continually working to find Innovative ways to maximize revenue
• Maintaining the highest levels of customer service
Continually looking for ways to improve the parking operation through the use of new
technology
• Maintaining excellent lines of communication with City and Airport staff
• Fostering a diverse and positive working environment that employees enjoy being a part
Of
• Using small and disadvantaged business enterprises whenever possible
• Accurate and complete reporting to City Personnel .
In addition to the RFP requirements,we have developed a number of proposed service and
revenue enhancements that would elevate the current level of service and facility Image.
Parkina Control Equipment Options and Partial Operational Automation
We have looked at several parking equipment options and methods of operation we would like the
Airport to consider.These options are Intended to make the parking operations the best and most
cost efficient they can be. In the pricing Attachment.0 Envelope we have included the pricing
options for each of the programs outlined below. it is our recommendation that we meet and
discuss these options as we may actually jointly decide that there Is a combination of these options
that is the best long-tens solution. Ace Parking is flexible and willing to modify our proposed cost
based on a final agreed upon operating method.
Option 1 A. B &C--Upgrading the existing PARCS—AmanoMcGann Parking Equipment'System
` This upgrade will completely rebuild the internal parts of the current system. It will bring all credit
card systems to full compliance, and replace the fee computers, PARCS software and LPI system.
Option 1A& 1 B utilize Ace Parking's spAce wlrelsss handheld revenue control payment system for
` the overflow lot during the holidays and beyond. This saves approximately$75,000 in gates and
' infrastructure In.an overflow facility that may get limited use once the Rental Car facility is built.
27
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� QaiMA�M►L�%�I� '. � '
dF
Option 1C has everything above and adds putting entrylexit equipment on the overflow lot The
overflow In this
he customers to Pay With a
card upon exit in the [one issueon would allow
pay cashat the POF in the t rm nalo nline if the Airport wants to.credit
Option 2—TIBA PARCS —Parking System—Partial Automation
Under this option we are recommending replacing the current revenue control equipment and
PARCS system.The only equipment we will not re lace at this time are the current parking gates at
the entrances and a s: s sys em II comp —Iy integrate and meet all MCA
requirements. We will replace the POF In the terminal and put exit columns In the toil plaza.
Utilising this system allows us to recommend partial automation of the parking operations:We
would staff a cashierlambassedor approximately 8 hours per day. Signage and customer training
would allow the customers to pay with a credit card at all 4 exits in the lane, pay cash at the POF In �.
the terminal and potentially online with our reservation system. The lanes would all Include
diy to the manager or survisor on dutyor any
Intercoms thatwould go
problems at the exit. Goingr to partial automation makes economic sense when yotu omer see theicost
savings associated with this parking program.
Option 3—Skidata PARCS—Parking System—Partial Automation
Under this option we are recommending replacing the current revenue control equipment and
PARCS system.This system will completely integrate and meet all credit card requirements.We will
re Ice the POF In the terminal and put exit columns in the toll plaza. Utilizing this system allows us
to reoommen pa a a motion of the parking operations.We would staff a cashiedambassador
approximately 8 hours per day. Signage and customer training would allow the customers to pay
with a credit card at all 4 gain he lane, pay cash at the POF in the terminal and pofe nline
our reservation ayslem.Tne canes would all Include intercoms that would go directly to the
manager or supervisor on duty for any customer having problems at the exit. Going this
partial
automation makes economic sense when you see the cost savings associated with this parking
program.
We have given you multiple options to consider. Ace Parking desires to continue partnering with
the Airport in designing the best parking operation and PARCS solution for the next 10 years of the
Airport.
In the envelope containing Attachment C, we have included the proposals from TIBA&Skidata for
your review.
As part of Option 2& 3,Ace Parking is purchasing lighted messaging signs to install above the exit
lanes in the toll plaza.
.x .
f
29
. Gi oPERATINq PLAN
• IDENTIFICATION OF SHUTTLE BUS VEHICLES
Ace Parking will run shuttle service to and from the Overflow Parking lot as specified in the parking
contract.This includes the periods when the main public parking lots exceed 90% capacity during
. the holiday season(Thanksgiving, Christmas, and New Year).We have successfully-run shuttle
operations at Palm Sizings Airport for several years and have always kept customer waft times
below the fifteen minute limit set forth by Airport management..
We currently operate a 2010 Ford Cutaway 9 passenger, ADA
compliant shuttle with a gasoline engine. We have been using a
local, off-site maintenance facility, Meineke, in Cathedral City, to
. maintain the shuttle. In addition, the vehicle is inspected each day
prior to use, to ensure our passenger and employee safety. If for any
reason the shuttle would need to be taken out of service we would
rent a passenger van until we could get a replacement shuttle in
from our meet in San Diego.
Preventative Maintenance Schedule
• • Vehicle tires are inspected before each shift.
• Glass is inspected before each shift
• Each driver is responsible for any body damage, so before each shift vehicle is inspected for
any unknown damage.
• • All lights are inspected before each shift.
• Engine oil and fluids are checked by management before vehicle is put in service each day.
• Cleanliness of vehicle, inside and out, is responsibility of driver on duty.Vehicle is inspected
. by management during the day.
. • We use a Vehicle Inspection Report for each shift. Copy attached.
• Vehicle is inspected by our off-site vendor prior to going into service for the holidays.
Operation Plan for Overflow Lot
When the main lot reaches a 90%to 95% occupancy level,we will begin operation of the overflow
parking lot Preparation for this involves the following steps:
. • Utilizing spAce handheld revenue control equipment
• Initializing the wireless credit card terminal
Getting ticket stock ready
Changing the overflow lot signage to"Open°
Starting the shuttle bus, gassing it up and making sure it is ready to go
• Bringing in shuttle driver
Having the shuttle van manned and operating
We would pick up and drop off at the customer's vehicle. All customers would be given a reminder
card, indicating what space and row they are parked in to make their return easy and identifying
which lot they are parked at. On any subsequent days, the shuttle would operate starting at 5am
i until after the last flight of the day to accommodate both incoming and outgoing customers. The
shuttle would be stationed at the overflow lot so the driver could help any customer with an issue or
contact management by dedicated radio to resolve the same.The pickup area for returning
i customers would be stationed by the Taxi Starter booth. The taxi starter would be in radio contact
. with the van driver to alert them when there is a pickup. The distance to the overflow lot is
29
approximately'/4 Mlle so pickup and drop-off would be easily maintained within the 10 15 minute
window.
Due to the high volume of travelers over the Thanksgiving and Christmas Holidays, a anticipate �
the shuttle being s oed on ule the days leading up to and after these holidays. Here is a sample
holiday operating
Thanks ig vin9 Shame_Schedule_ Christmas Sfiuttla Schedule�v"—" Outbound/InboundTravelers
Outbound Travelers 5:00am—9:00pm
11/2�6 5:Opam-g:30pm 12/21 - 1223 5:008m—1:00am
12l24- 12/25
Inbound Travelers _-- --
11/27- 12/01 8:303m —last fli ht Inbound Travelers Only
m—1:OOam
Shuttle hours may continue until 1:0Oam if 12126- 01/04
8:30a
necessary due to late flight arrivals.
CO RDIN GOP 7IONS W HUTTLE BUS PE TOR
Several years ago,Ace Parking donatd a shuttle fromr on�its This was t ea to liminate nateutilizing a 3 d
significantly upgraded the overflow holiday parking op
means that if the overflow lot needs to be opened for any reason there is no
parking operator: This
delay in getting it operational if Ace Parking is the manager.We manage the shuttle service With our
awn staff.
COLLECTING ALL PARKING FEES{AND CHARGES
Our staffing plans and training programs will ensure that the appropriate parking fees and charge
processed. In addition,we will provide monthly financial and accounting records to support these
are collected from every customer using the parking facility, and all credit card charges are securely
P
collections.
Ticket Tracking
Every vehicle that enters the Palm Springs Airport receives a may stripe ticket encoded with the
-ad at an automated pay-On-Foot Station, 2 Credit Card
arrival time.Those tickets can be process
Only Express Exits, or the POS register located in the booth.
Automated Pay-On-Foot Station their ticket here
The Pay-On exit ticket can
valid for 5t casminutes aanh and rd can t. �be processed at processing
ny of the exits.All re
provided a >�
transactions are tracked it detall. Our manager removes the cash from this machine twice a wee
ue Department utilizes Amano system reports to ensure
under dual custody.Ace Parking's Reven
that every dollar processed is reported and deposited.
Credit Card Only Express Exit
Customers have a 2 option
f payinc
similar to the Autommated Pat card at ges-on Station.i transactions are
tracked in detail and re
Amano?0S Register
pcustomers have a 3d arking booth.The POS option
Regis err located in the parking booth s tied nto the park ingpayin with cash or credit to the Ace Parking cashier iequipmenthe �
30
�i
. and, similar to the Pay-On-Foot Station and Express Exit, all transactions are tracked in detail and
. reconciled by Ace Parking's Revenue Department
Lost Tickets
. License plate recognition is used to inventory every vehicle on the lot.Any customer claiming to
have lost their ticket has their license plate run to determine how many days they were on the tot
and is charged accordingly.
Overflow Lot Revenue Control
Ace Parking is proposing the use of spAce, our internally designed
mobile POS handheld system, in order to control the revenue * ti;
collection for the overflow parking lot. An Ace Parking cashier would
be staffed at the entrance to the lot as needed and would utilize the
mobile POS handheld. Customers would pay cash or credit upon
. arrival and display the spAce receipt on their vehicle dashboard.
The cashier and lot enforcement would monitor the lot for customers
that stayed beyond the pre-purchased number of days, and those
. .customers would be charged accordingly. spAce also allows
customers to pay for parking online prior to arrival and print/display
the receipt. AN transactions processed through spAce are tracked in
detail online.
Shift Reporting
fJPlocationswith attendants-are required to submitshi t reports through our-online ticket-
and--revenue reporting system,AutoShift,within 1.5 days. Collected tickets are reported in detail.
Location management is required to ensure every exception ticket is pulled and stapled to the back
of the hard copy shift reconciliation. Audit reviews these tickets when on site. Online shift reports
. are reviewed by a dedicated Revenue Processor. Missing ticket and cash/counter shortages are
flagged immediately'for review.
Deposits
All cash deposits are reconciled by our manager and deposited directly to you.
On-site Audits
Mid-Shifts Audits are completed at every location with cashier attendants. Mid-shift audits are
random cashier spot audits used to review the tickets Issued and collected during the shift, the
accuracy of parking fee values and the proper collection of monies. Each manager/assistant
manager/supervisor is responsible for completing 1 per week.
Remote Access
1 Remote access is utilized by the Ace Parking Audit Department to monitor and randomly conduct
audits. The location manager is present while the audits are completed in order to maintain PCI
compliance. Ace Parking would be glad to provide a similar access to the Airport.
Surveillance Cameras
Surveillance cameras are used to investigate attendants as needed.
Baggage-Cart Services
Ace Parking will perform this service as described in the contract. Management will be responsible
for collecting and depositing funds, replenishing change, recording and reporting deposit amounts
to Airport staff and notifying Airport staff of any necessary equipment repairs.
' 31
O ERA I G D INTAI !NG PARKING LOT REVENUE C NT OL UI ME {
All Ace Parking managers undergo extensive new hire training, management development training,
and training in revenue control equipment maintenance procedures. Our management personnel
understand the benefits of well maintained equipment and its effect on providing good customer
service and revenue control.
Following are some specific items our onsife management team Is trained for.
Bi-monthly cleaning and lubricating of all entry/exit equipment. This includes ticket sp'itters,
gate anus, and point-of--sale station equipment
• Routine cleaning of mag head ticket readers with canned air
. , Visual Inspection of all cords and connectors
• Clearing of ticket jams
• Rebooting systems as needed, N malfunctioning
• Refreshing pay-on-foot machine
Testing of intercoms on a monthly basis
Whenever there are equipment issues that our management team cannot resolve,our equipment
company, SAS Access Systems, can have a technician on-site within a couple of hours in most
cases.
REMOVING IMPROPERLY PARKEDlABANDONED VEHICLES FROM PARKING LOTS
Improperly Parked Vehicles
We have procedures to address situations where vehicles are parked improperly and/or
abandoned. We utilize procedures that provide the least amount of inconvenience to the customer,
but maintain the integrity of the fire lanes, traffic lanes, and other restricted areas.We also have .
written polices regarding the handling of potentially abandoned vehicles.This includes the
appropriate notification and record retention requirements. Keeping accurate daily license plate
inventory records provides us with the.information to properly document any action we take to
address these exceptions.
Abandoned Vehicles and Lien Sales Procedures
At times vehicles will be left on the lot for extended periods of times. Some of these vehicles may
be abandoned or stolen vehicles. Below is the procedure for vehicles that appear to be abandoned.
This process is conducted in strict accordance with all state and local laws.
1. Vehicles parked over 60 days will be compiled Into a separate Inventory list.
2. These vehicles will be looked at to see if they meet any of the following conditions.
Expired tags
Vehicle appears to be inoperative, abandoned, ransacked, or junked
3. If any of the above conditions are met, the vehicle information will be turned over to the
Airport Authority and the Police Department.
.4. The Police Department will review the vehicle information to identify the owner of the vehicle
and determine if the vehicle has been stolen.
5. If the vehicle is not removed or the owner does not contact the parking office or the Airport
Authority within 90 days,then the vehicle will be turned over to a third-party for removal and
possible lien sale if the customer cannot be located. Special consideration Is given to
vehicles displaying military credentials prior to having them removed from property.
6. Any vehicle determined to be a hazard due to a deteriorating physical condition may be
Impounded earlier. s
32 LE
t
•� urroYu>tauL�
•
• PERFORMING NIGHTLY LICENSE PLATE INVENTORY
As stated above,we are very diligent with the nightly license plate inventory process.We
• understand the Importance of obtaining and recording accurate Information to generate the daily
report.We will conduct nightly inventories using our handheld license plate inventory devices. Each
vehicle's license plate will be entered into the LPI device and then uploaded into a dedicated server.
• This process enables us to determine how long a vehicle has been in the lots, should a customer
happen to lose their ticket or if management or law enforcement needs to investigate possible
• abandoned vehicles. It is also helpful when a customer cannot remember where they parked as we
can do a license plate search and then take the customer to the exact space in which the vehicle is
• located.
Some key paints regarding License Plate Inventory:
• e Spaces in each section are numbered and done in the same order daily.This ensures that
each vehicle is properly tracked during its stay.
e If no plate/dealer plate is on vehicle than we use the last 6 digits of the VIN.
e Vehicles over 60 days are reported to police to check if vehicle has been reported stolen.
e Vehicles with rental car bar codes are reported to Alrport after 14 days to see if customer
'retumed°vehicle to the parking lot.
• e Vehicles over 60 days are put on a separate list so cashiers can watch for them and
management can check on them daily while doing security rounds of the lot.
•
. MAINTAINING CLEAN AND LITTER-FREE PARKING FACIILITIES
Ace Parking understands the benefits of a clean,well-maintained parking operation. Cleanliness not
only impacts a customer's image of a parking facility, but also the safety and security of the facility.
Our front line employees and management staff are trained to continuously monitor the facilities for
litter, grease, dirt and unsafe conditions.These are reported immediately to management for
• corrective action.Ace Parking has provided a maintenance vehicle which allows location
employees to patrol the lot and pick up trash and debris whenever making a security patrol or
assisting a customer.We will maintain a high level of cleanliness for all your parking lots.
PROVIDING CUSTOMERS WITH VEHICLE ASSISTANCE
• At Ace Parking, customer service is central to our Company motto. Our Customer Service and
training policies are outlined in the Customer Service Policy section below. In order to maintain
• maximal customer service levels at the Palm Springs Airport parking facility, we will have staff
• available during normal hours of operation to provide customers with the following conveniences:
e Jump starts for dead batteries.We believe it makes sense to utilize our staff versus requiring
our customers to weft for third-party service companies to show up. We will provide our staff
with the appropriate training for this service. Our liability insurance would cover any
. potential damage to vehicles, etc.
• Assistance in locating customer vehicles. For a large number of customers, it is not easy for
them to remember where they parked their vehicle. Our customer convenience service
would provide help with locating a'lost"vehicle. This is especially helpful with our older
. customers.
e Finding the appropriate parking space.We make use of way-finding signage throughout the
lot to direct customers to the avellable long-term spaces.
We will also help customers connect with outside assistance for other services, such as lock outs,
. as needed.
33
rg1VV1
l001HpgKd�Rr� .�...
USE
PROPOSED TRAFFIC ENFORCEMENT OFFICER STAFFING REQUIREMENTS
Traffic Enforcement Officers will be responsible for ensuring the safe movement of vehicular and 4.
pedestrian traffic on the Airport roadways in front of the terminal, in the parking lots, and other areas
as may be required.TEOs will be expected to perform their duties in an orderly,dlplo�ic,.and
courteous manner.TEOs will answer customer questions,summon „
skycaps,report unattended luggage and vehicles; issue citations and
monitorfor unauthorized commercial ground transportation operators.
TEO Training Standards
Our TEOs are trained to provide the highest levels of customer service,
acting more like ambassadors than enforcement personnel. Training
consists of initial classroom orientation which involves role-playing to
help prepare new TEOs for the various situations they will encounter
when working the roadway. This training Is followed by a week of on the
job training with one of our experienced TEOs. New TEOs will only be
allowed to begin working on their own after they complete all phases of
training and pass an oral test with our on-site manager.This training is
covered-in more detail in the Customer Service Training section of this
proposal.
TEO Staffing "" rn "
Staffing of the TEO position varies based on peak�and non-peak season activity Dufing non=peak
season (June 1"—October 312)we propose using two TEOs for bath morning and evening shifts.
During peak season,we propose using three TEOs on morning shift and two TEOs on Evening
shift; our experience with this operation has taught us that an extra TEO is needed in,the morning
on the south end of the Terminal to keep traffic moving smoothly. Asvery important tool Iff ensuring
that we have the proper staffing is the flight schedule we receive from Airport Administration every
month. This allows us to tweak any schedule so that we are property staffed.Me also waft for
Airport Ops to verify that all flights are In and customers have exited the terminal before our last
shift leaves. It is painful enough for a customer to be delayed getting home due to a late flight; we
do not want to delay their exit any longer.
Peak Season TEO Schedule
Sun " Mon Tues I Weds Thurs I Fri Sat
1 4:30.13:00 4:30-13:00 4:30-13:00 430-13:00 4:30-13:00 40
2 4:30-13:00 773:30 4:3013:00 24
3 7:00-3:30 7:00-3:30 7:00-3:30 24 '
4 8:30.1700 830-17:00 8:30-17:00 24, i
5 8:30.17:00 8:30.17:00 6:30-17:00 24
6 7:00-3:30 7:00-3:3Q 7:00-3:30 24
24
7 14-30-23.00, 14:30-23:00 1430-23:00
e 14:30.23:00 14:30-23:00 14:3D-23:00 24 (�
9 15:00.00:30 15:0D-00:30 S:00-OD30 24
10 15:00-00:3D 15:00-00:30 15:00-00:30 24
11 15:00-00:30 830-17:00 14:30.23:00 24
5 5 5 5 5 5 5 26D
E:
34
. Off--Peak Season TEO Schedule
. Sun Man Tues Weds Thurs Fri Sat
1 4:30-13:00 4:30.13:00 4:30-13:00 4:30-33:00 4:30-13:00 40
. 2 430.13:00 8:00.430 4:30-13.00 24
. 3 8:00.4:30 8!00-430 8:00-4:30 24
8:00.4:30 8:00-4:30 8:0G4:30 24
5 14:30.23:00 1430-23:00 14:30-23:00 24
. 6 14:30-23,00 14:30-23:00 14:30-23:00 24
. 16:00-00:30 16:00-00:30 16:00-00:30 24
8 16:00-00:30 16:00-00:30 16:00-00:30 1 24
9 14:30-23:00 1 1 16:00-00:301 16
. 1 4 1 4 4 1 4 4 4 4 224
TEO Supervisor Schedule
Sun Mon Tues Weds Thurs Fri Sat
1 830.17:00 8:30-17:00 8:30.17:00 8:30-17:00 1 8.30-17:00 1 1401
. 2 8:30.17:00 15:00.23:30 15:00-23:30 15:00-23:30 1 1 830-17:00 1401
. 316:30-01:00 16:30431:00 16:30-01:00 16:30.01:00 16:30-01:00 40
2 3 2 2 2 1 2 1 2 11201
LOCAL AND OFF-SITE MANAGEMENT TEAMS
ACE PARKING EXECUTIVE TEAM
. Our corporate executive support team, which has over 200 years combined experience to draw
from, and is available to assist in the management of your parking operation. You will enjoy direct
Involvement and support from John Baumgardner, CEO, Steve Burton, President and Brian
. Gansert, President of Operations. The following key executives in the company will continue to be
Involved on an ongoing basis in the management and oversight of your parking operation. Brief
bias on our key executive support team are listed below.
Steve Burton, President
Nth nearly 30 years of experience, Steve is one of the transportation industry s
top executives. Steve joined Ace Parking in 1989 and is currently President of
the company. His experience Includes the management, operations and
consulting of every type of parking facility. Under Steve's guidance, Ace
Parking started a separate Airport Division. This division began to take shape
. and grow In 1991.After starting the Airport Division, he was able to create a
shuttle services division within it. Prior to joining Are Parking, Steve worked in
several parking markets for Central Parking System. Steve is a University of
Iowa graduate.
r Scott A.Jones, Chairman &Owner
With nearly 50 years of parking experience, Scott Jones is the Owner and
. Chairman of Ace Parking. After graduating from Stanford University In 1971,
Scott came to Ace Parking to join his father, Evan V. Jones, the founder of Ace
r Parking. Following his father's lead, Scott Jones learned the parking business
r from top to bottom. He has, and can still do, the job of any parking employee in
the Company. Scott Jones understands the fundamentals of parking and is
r dedicated to building quality, meaningful relationships with every Ace Parking
r
r
- srtarunou►raer� , '
client.The executive team is Scotrs own creation, and fulfills his desire to lead the premier group of
parking professionals in the nation.
Keith B.Jones, Managing Principal '
Keith B.Jones,the grandson of company founder Evan V. Jones,oversees Ace
Parking with over 500 locations coast-to-coast.As Managing Principal
responsible for corporate vision and strategy, business development,finances
and operations since 2004, Keith has grown the business to over$500 million in
annual revenue, making it the nation's premier parking company. Keith has
successfully established Ace Parking as the industry's leading innovator in
technology, operations 8,exceptional service. Building upon the on-theAob
training he received while growing up in the family business, and prior to taking
the helm of the company, Keith attended New York University and earned a B.A. �.
In Philosophy and a Minor In Business.
John Baumgardner, CEO &Vice Chairman
As CEO and Vice Chairman,John has the full authority of ownership to make the
necessary business decisions regarding the operations of the company. He has
been with Ace Parking for over 25 years and started as the company's chief
Internal auditor.John's background in auditing gives him an unequaled
perspective when it comes to reviewing revenue control and operational
expenses. John has been directly responsible for the development and creation
of the best revenue control and audit department in the Industry today. John has '
been instrumental in establishing our company's customer service programs. a
Through John's efforts,'Aee Parking has increased the net income at newly
acquired Ace facilities while raising the level of customer service. " ,A, I.
Brian Gansert,President of Operations
Brian oversees Ace Parking's operations throughout the US covering Special
Events, Commercial, Retail,Surface Lots and Mixed-Use Facilities. From his
base in San Diego, Brian devotes his time and energy on building a team of
dedicated parking professionals that are driving Ace Parking's operations to
greater heights in terms of profitability, efficiency and customer service.
Brian received his Bachelor's degree from California State University Long
Beach. ,
Mike Tweeten,President, Hotel Division �.
With over 17 years parking experience, Mike oversees the entire Hospitality
Division portfolio for Ace Parking. Mike is responsible for the management
development of the Division,financial performance, consistency in service
standards and customer relations. Having worked his way up from hotel valet
and manager positions,Mike'possesses in-depth knowledge of hotel operations,
including the importance of customer service to revenue collection. Mike is a
graduate of the University of Califomia at Santa Barbara.
�c
t
36
F-
• ' �e71�1
•
• Jon Gjerset,Chief Information Officer
As Chief Information Officer, Jon is responsible for developing and implementing
a wide range of oorporate-level technology initiatives designed to enhance
operational performance and streamline costs for Ace Parking. Jan is an
. Innovative leader who brings more than 20 years of Information Technology
experience to Ace Parking. Known for his IT prowess and operational experience,
Jon joined Ace In 2007 and prior after working as Director of IT for Phogenix
• Imaging,a Kodak and HP joint venture which was a leading developer of retail
photoftnlshing solutions based on Inkjet technology. He also served at Pacific
Communication Sciences Ina, and Nuera Communications, which pioneered the .
technology to move data and voice information over digital circuits. Jon holds a
B.S. degree in Information Systems from San Diego State University and a
collection of iT related certifications.
Ross Seibert, Chief Financial Officer
Ross is responsible for the accounting and financial functions for Ace Parking
and has over 25 years of experience In these fields. Prior to joining Ace Parking,
. Ross served as a Chief Financial Officer for over 10 years with other companies
and has been involved in all aspects of financial reporting, internal controls,
information systems, budgeting and cash management. Prior to that, Ross spent
13 years with the public accounting firm Deloitte&Touche working with a variety
of clients and transactions, Ross has also consulted with various companies,
assisting them with their financial transactions and reporting needs. Ross
received his degree in Accounting from Indiana University and holds an MBA with
an emphasis in Finance from San Diego State University.
Michelle Dente,vice President, Human Resources
Michelle is responsible for providing leadership to the HR function and for
strategic planning and organizational development. Michelle is an
Innovative and profit-driven human resources executive with over 20+
years of experience In a variety of industries, cultures and locations. Her
broad-based human resource generalist experience matched with her
savvy business knowledge and skills offers unique set of qualifications that
make her an excellent addition to Ace Parking. Michelle has a B.S in
management and a MBA in business'administration from CSU Dominguez
Hills, CA, She is also currently a doctoral candidate pursuing a Ph.D, in education.
Clay Adams, Director of Audit and Revenue Control
Clay oversees all of Ace Parking's Internal Audit and Revenue Control functions.
Having begun his fourteen-year career as a valet and advancing through the
operation ranks, Clay brings a true from-the-ground-up understanding and
i approach to revenue control. His in-depth knowledge of operations is now used
to enforce the strictest revenue controls in the business; accomplished by
having a thorough understanding of each location and implementing custom
r revenue controls. With his B.A. in Business Finance from Point Loma Nazarene
University and parking operations background, Clay has the ability to maximize
parking efficiencies and revenues for your operations. His Audit staff audits each
of Ace Parking's locations to make sure the revenue control policies and
' procedures of the company are being followed.
i
I 37
MAIN
001-31TE MANAGEMENT TEAM
The effectiveness of any operations plan, and the quality of service provided by staff members, has
a direct correlation to the skills of our on-site management team. Ed Learned, our current and
proposed On-sfte Manager, will lead this team to ensure we are meeting oil operational and
administrative expectations set forth in the contract.
For Speclffc rofes, see Section AB. KEY PROJECT PERSONNEL .
LOCAL AND OFF-RITE MANAGEMENT DUTIES
Staffing Plan
he Largest operating expenses for any parking operation.As such, effective
Wages are one of t
staffing is one of the most important factors to running a profitable airport parking operation.
Demand for parking changes from day to day, week to week, and month to month in an airport
environment.Therefore, it is important to understand the trends; including peak, normal and slow
travel periods.Staffing should always be reflective of airport activity as a whole. Our management
team will work closely with airport staff to ensure we are providing optimum staffing levels for your
parking operation.
We will use a combination of full-time, part-time and on-call employees to provide the flexibility to .
meet the changing demands of your parking operation. Our current staffing plan has proven to be
effective at Palm Springs Airport, as well as at our other airport locations. The basic outline of our
staffing plan Is as follows:
On-slte Management
We will provide on-site management with a combination of Location Manager and Assistant
Manager coverage. Our Location Manager will be on site a minimum of 40 hours per week,
between the hours of 8am-5pm Monday-Friday. Our Assistant Manager and Supervisor will provide
coverage on evenings and weekends. We will always have someone available for 24-hour, 7-day a
week coverage.
be
nsible for all
Management Duties t Response primary
bilities: Our on-site point of contact for City and Airper ort Staff.Staff.�other location
operations and will be the primary point
manager responsibilities include:
Ensuring our team is providing outstanding customer service
• Acting as point of contact for City and Airport staff
Scheduling & Payroll
• Financial Reporting
• Taking deposits to the bank
• Making change for petty cash
• Taking Daily Report and credit card batch settlement to City Hall
Weekly Revenue reporting to Airport staff with comparison to previous week
• Responding to customer concerns and complaints
• Hiring and training
• 1"level auditing of cashier reports and deposits
Sending promissory note reminder letters weekly
Ensuring our team is adhering to the terms of the contract
• Dally inspection of parking facilities
• Noon car count
Equipment maintenance, VI-monthly.
38 �`
F
r
pet-,
• • PayStation cash reconciliation, weekly
' • Responding to equipment malfunctions
Assistant Managers' Duties and Responsibilities:
. . Ensuring the operation runs smoothly and performing all duties of the on-site manager in his
absence.
Directly supervising front-line operations
Providing ongoing training and support for front-line employees
• • Routine equipment maintenance, including ensuring adequate ticket supply in spitters, etc.
Cashiers:We will have at least one cashier on duty during normal hours of operation. Our cashiers
. are responsible for providing outstanding customer service, processing payments quickly and
efficiently, and leaving a positive impression on all departing customers.We also use automation as
much as possible to keep operating costs to a minimum. Customers have the choice of using a pay-
on-foot machine inside the terminal, exiting through one of the automated lanes, or using a staffed
cashier booth to exit the parking facility.Our cashiers are trained to handle any type of transaction
they might encounter.These include lost tickets, insufficient funds, towed vehicles, non-revenue
transactions, and all other exception transactions.To ensure our cashiers are providing the highest
level of service, we send secret shoppers through their lanes on a periodic basis. Secret shoppers
present various types of transactions to ensure our cashiers are following proper procedures and
providing outstanding customer service.Our cashiers are all trained to provide the highest levels of
customer service and are always willing to lend a hand by giving directions or other information to
• travelers in need.
Traffic Enforcement Officers(TEOs):Traffic Enforcement Officers will be responsible for ensuring
the safe movement of vehicular and pedestrian traffic on the Airport roadways in front of the
terminal, in the parking lots, and other areas as may be required.TEOs will be expected to perform
their duties In an orderly, diplomatic, and courteous manner. TE09 will answer customer questions,
. summon skycaps, report unattended luggage and vehicles, issue citations and monitor for
unauthorized commercial ground transportation operators.
� e highest levels of customer service actin Our TEOs are trained to provide the high g more like
ambassadors than enforcement personnel.Training consists of initial classroom orientation which
involves role-playing to help prepare new TEOs for the various situations they will encounter when
working the roadway. This training is followed by a week of on the job training with one of our
experienced TEOs.New TEOs will only be allowed to begin working on their own after they
complete all phases of training and pass an oral test with our on-site manager.
Taxi Starters: This position will be responsible for the safe and efficient movement of commercial
. vehicles and taxi queuing.Taxi Starters will assist customers who are in need of ground
transportation and ensure that their needs are met in a timely manner. Our taxi starters are well
trained In customer service as well as Airport rules and regulations, Public Utility Commission
compliance, and all other rules and regulations pertaining to airport ground transportation
operations. This includes dress codes, waybills, Transportation Commercial Permit numbers being
properly displayed, commercial vehicle license plate checks, and Palm Springs Airport issued
transponder requirements.
Shuffle Drivers:This position will be responsible for the safe and efficient transport of customers
and their luggage from the Overflow lot to the Departure Terminal, and from Baggage Claim back to
their vehicle. Upon pickup at the Overflow lot, the customer will receive a reminder card noting what
space their car Is parked in so that when the customer returns the driver will know exactly where the
vehicle is parked, enabling the provision of door to door service.The driver will assist the customer
39
i
with any luggage, both on and off the shuttle, which has a large luggage rack available. The driver
will have a script to follow while transporting customers to the Airport.This script will let customers
know where the shuttle will be located to take them back to their vehicle when they return.
Ace Parking values our employees and makes employee job satisfaction a top priority. As a result,
our average years of service per employee(including entry-level) is one of the highest in the
industry. You can see this in action at our Palm Springs international Airport operation.The
average tenure for an employee at the Palms Springs Airport facility is over 4 years per employee.
In addition,there are currently 1S employees on-staff at the Airport who have been supporting the
parking operations for a minimum of one year. Longer tenure means more experience, and more
experience translates to higher customer satisfaction rates.
YEARS E
I OF
IABTNAME 'FIRSTNAME CLASS JOB TITLE, ISERVICE
sr( 5
A.ale Martirie¢iMeite -- jrPARTTIME CASHIER
rN
Nikki PARTTIME Ci4SHIER
Delgado �Alissa �PAR7TiME OA3HIER
an Stern IPARTTiME CAS IFTER
l Susan iPARTT1MErCAB IIER - 3jti r„
ant Oordan iPARFTiMECASHIER ,
es 9 JanaPART—TIMEaCASH1ER 1}4
LL lannifer FULLTYuIE CASHIER �4
ed 'Edward ,I:ULLTIME i�AANp13ER COMMERCIAL
PART TIME PARKINGENFbkCEMENTOFFICER
se Joe
eli Dan APART WE PARKING N RCEMg OFFICER �lbanlal FULLTIME fPARICING NFORCEMENTd ocTnamas PARTTRE PARKING ENFORCEMENTOFFICxemmer Jeremy_ FULL TIME !PARKING ENFORbEMENT OFFICERmaskMichael ARTTiME SUPERVISOR 1-COMMERCIALn 1Darid IPART*finiz RAFFICIRECTORs fraUs ;PARTT1MEjTRAFFIC DIRECTOR .
Hart , Niches. ;PART,I lIu1E j7RAP0IC DIRECTOR
40
6
• ORGANIZATIONAL CHARTS
Corporate Organizational Chart:
•
•I ,
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r
41
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Y.9 fi C
r YAEm�J
Local Organizational Chart:
LA 17
INURNATIONAL PPOP
Ed Learned
N .w M1 f fLnr i
y
fsR
N
}
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Drivers
officers
42
Ar
lee
TRANSITION PLAN
Ace Parking has a standardized Transition Plan that includes virtually all of the details connected to
opening all major accounts, as well as a scaled-back version for smaller locations.The plan gives
us the ability to implement steps over an extended period of time, or in a condensed manner when
. the turnaround time is short.
The proposed schedule for implementing the scope will be adjusted once we complete our initial
meetings and discussions and we have the framework to plan a final implementation schedule. Our
detailed transition and Implementation plan ensures that nothing falls through the cracks so we can
provide a seamless transition. Below is our five week transition plan and six month plan of
• operation.
TRANSITION TEAM
Steve Burton John Keith B. Jones Clay Adams
President&Head of Baumgardner Owner/Managing Principal Audit&Revenue Control
Airport pivision CEO
Ross Seibert Jon Gjerset Michelle Dente Airport Parking
CFO CIO VP Human Resources Operations Manager
i
• iii
AAA
1. First of week y meetings with 1. Weekly meetings with 1. This wa' s dedicated to
staff existing staff. completing all unfinished
+ Discuss operations and refine 2. Address operations and tasks on the New Location
implementation plan and• resolve issues or concerns. Start-Up Farm and preparing
scheduling tasks to be completed 3. Continue to work on the for the start of the
before start-up• tasks outlined In the New operation.
+ Meet appropriate staff regarding Location Start-Up form. 2. Continue with meetings with
signage approvals. 4. Update on Advertising and client staff as needed.
+ Discuss Advertising and Public Public Relations campaign 3. Michelle D. and Location
Relations campaign. schedules. Manager complete
2—John B.,Steve B., &Clay A.,meet 5. Clay A.prepares report on Interviews.
with Location Manager and revenue control 4. Finalize list of needed items,
Regional Manager. observations and issues. order all needed supplies
+ John BJSteve B. to discuss 5. Michelle D.and manager put and necessary tickets.
contract&operations. together hourly staffing S. Order uniforms to
+ Clay operations
meet withdiscuss
current
g schedule to Identify accommodate staff.
. operations to discuss current employee shifts. 8. Begin orientation for new
controls, equipment and desired 7. identify existing employees employees.
. reporting. that meet Ace Parking 7. Clay A., Regional Manger&
3. Start the process of filling out our standards, review resumes Location Manager to meet
New Location Start-Up Form. from prospective with staff to provide update
+ The master document utilized by candidates, and begin on our transitional plan and
Ace Parking to make sure no Interview process, position responsibilities.
. transition Items`fall through the
cracks'.
43
opaEN[ING DAY `
dbo
t. Continue with meetings with client t. continue with meetings with client i. The entire transition team
and staff as needed, and staff as needed. will be In place at the
• Update an New Location Start-Up . Update on New Location Start-up parking facility.
Plan. Plait.
• Address unresolved operational . Address unresolved operational team includes
0
Issues. Issues.• Steve B.
Update on Advertising end Public . Update on Advertising and Public . Regional Manager
Relations campaign schedules. Relations campaign schedules. . Clay A.and key staff
r 2. Tour facility with employees. 2. Tour fachity with employees. members
3. Most with and rehearse everyone's 3, Meet with and rehearse everyone's . Location Manager
rote and responsibility. role and responsibility.
4. Complete training for all 4. complete training for all
amploemployees.
S. Issue uniforms B ID badges 5. Issue uniforms d ID badges.
6. Most with staff daily over the last • 6. Meet with staff daily over the last:
week to continually keep them " week to continually keep them
updated. updated.
7. Ensure By supplies and tickets are 7. Ensure all supplies and tickets are
on hand on hand.
a. Michelle D.completing a. Michelle D.finalizing background
background checks on every checks on every employee.
employee. 9. Ace Parking executive team
9. John B.has picked his additional members complete preparations for
Ace Parking executive team transition.
members for the management
takeover.team for the final weak of
preparation.
10.Ace Parking executive team
members complete prellminary E
preparations and prepare for final
week of transition.
Opening day through 6 months
During the first six mohths, communication and controls will be of paramount concern. Daily -
communication with the client will take place for the first six months.The Operations Manager will
provide updates on staffing, revenue controls, and traffic flow/parking demand. Client
recommendations and feedback will be solicited via these conversations and updates. Daily
communication with the vendors will also take place to make sure we understand how they operate
and they know how we operate. Gaining trust and mutual understanding from our airport panting
vendors is essential to a smooth start-up.
Maintaining customer service levels will be critical during the transition phase. Feedback will be-
actively and regularly sought out in the first six months of operation. We will conduct at least one
secret s. Customers
with thehvaluab a dataand ely hand out customer comm cards on a we need to make changes and daily
improvementsimprovementst t lhe current operation. us
44
•WS V
• Audit and Finance will closely monitor the revenue controls and cash processing during the first six
months. They will be actively searching for gaps in the system and possible opportunities for
manipulation. Any findings will be reported to the airport Immediately and solutions will be identified.
• The Airport will also be set-up on Ace's proprietary MyAce-Online Client Portal. MyAce"- is a fully
secured,online portal that gives our clients convenient access to monthly financials. Clients can
• pick and choose which reports they receive. Ace Parking offers a variety of standard reports and
• can create any number of custom reports based on the client's need.This reporting dashboard will
/ be leverage well beyond the first sic months to ensure complete transparency across the operation.
• On-Going Communication
. ' Open lines of communication are very Important to a successful parking operation. We understand
the Airport's need for a primary point of contact, which is why our Operations Manager will work
• closely with the Airport Administration and third-party vendors.Ace Management will utilize multiple
• methods of communication Including text messaging, emalls and in person meetings. 'At a
• minimum, our Manager is expected to hold weekly meetings with airport executives and monthly
meetings with airport traffic supervisors. The frequency of communication with vendors will depend
on the type of service they provide.
ACCOUNTING METHODS
Handling Non-revenue and Lost Tickets
Ace Parking understands that missing tickets represent potential lost revenue or employee
• manipulation of the revenue control system. As such, management is responsible for ensuring
missing tickets remain below the threshold of.5% of total tickets Issued. Our corporate audit team
. keeps a close eye on missing tickets and follows up directly with on-site management should
missing tickets ever rise above the norm for any particular location.
•
. Our accounting methods for non-revenue and lost tickets are contained In our Audit Manual. Due to
the nature of these types of transactions,we have developed site specific controls over these types
of tickets.
Removing Improperly Parked or Abandoned Vehicles
We have procedures to address situations where vehicles are parked improperly and/or
abandoned. We utilize procedures that provide the least amount of inconvenience to the customers,
but maintain the integrity of the fire lanes,traffic lanes, and other restricted areas.We also have
written policies regarding the handling of potentially abandoned vehicles.This includes the
appropriate notiflcation and record retention requirements. Keeping accurate daily license plate
Inventory records provides us with the Information to properly document any action we take to
' address these exceptions.
CASHIER AND SUPERVISOR PROCEDURES FOR CASH HANDLING
Ace Parking has strict policies in the area of cash handling and each employee is accountable for
his/her performance in this area. It is the responsibility of each employee to handle all parking fees
collected, validations, and deposits with the highest level of care possible. All procedures for
collection, recording, and depositing of parking fees must be followed at all times.
Shift Receipt Management
Each cashier adheres to strict guidelines which ensure that all parking fees collected and
transactions are properly processed and organized throughout the course of their respective shifts.
At the conclusion of the shift, each cashier completes a shift reconciliation summary. This summary
Includes the following:
' 45
• Ticket transactions including revenue, validated,free and unprocessed
Tickets issued
(3ate activity counts
Cash and Credit Card deposit Information
'A fee computer transaction report is also generated and attached to the reconciliation
summary.. a and �i
Individ
are
aAs each non-rase able, numbered envelolpe er into a drop safe,drops
nd lists
ethe deposit on a Drop L g,sits)in
The shift reconciliation,fee computer report, tickets collected and deposit are then all dropped Into
a secure safe,which only the site management team has access to. All deposit details are listed on
a Drop Log to further ensure proper chain of custody, and witness signatures are acquired when
available. - �
location's management team is also, on a weekly basis, completing a series of Mid-Shift
Each
Each on their cashiers. These audits are unannounced visits which are designed to ensure proper
andling and also serve as an integrity assessment.
processing procedures,organization, cash h
As deposits, shift reports and tickets are removed from the safe by a management team member,
the Drop Log is again updated with both manager and witness signatures for each individual shift
drop package removed.All items removed from the safe are then taken to the parking office and
are reviewed and audited by the on-site management team. Any discrepancies are verified with the
appropriate cashier and resolved.
Once the reporting reviews are complete, a management team member inputs shift specific data
into our web-based revenue reporting system, AutoShIfL This enables the data to be instantly
transferred to the Ace Revenue Department for final review.
Lastly, shift and revenue reports are stored securely for a designated period of time tf of hats
orth by
either the location's contractually listed timeframe or by the standard Ace Parking policy
retention.
(
Daily Revenue Banking
As noted above: E
1. Sank deposits are prepared by management and taken to the bank daily.
the 2. All deposits made are logged with who made the
ssible�Add�tionallyen e a deposits areremoved
declared value and witness signatures when Po
from the safe, who removed them,when they were removed, who witnessed each deposit
being removed and when they ware taken to the bank are alsoog9dare collected and two
3. Lastly, copies of all deposit slips and bank receipts (when applicable)
validated deposit slips are taken to City Hall and one copy is attached to the location copy of
the Daily Report.
4. Copies of the Daily Report and the daily credit card batch settlement are provided to City
Hall and Airport Operations, either daily or weekly at their convenience.
(
46
f
•� A
•� �i10luL�� Op
. USE OF A M PAYMENT SYSTEMS
• s ca welcome to Ace Parking
Online Reservations and Mobile Point of Sale Online Reservations
System
Ace Parking created a proprietary site specifically for !t- s h a ngg1 ems.
parking reservations at Ace Parking locations. The easy
to use website allows users to pick the date(s) of the 4 _ =
• reservation, pay and print in one easy transaction. Daily --—
parking and multl-day parking options are available =—•
depending on the client's request and the parking demand at ----------
the facility. The site is especially great for special event
parking.We have the ability to post a few stalls at a location
or provide a complete parking reservation program.
All major credit cards are accepted and transactions are P+rftwuuw.
securely processed the same day. Once a customer makes a
purchase, a barooded permit is emailed to them. The permit can -"" =:`
. be printed or pulled up on a smart phone and scanned by an on- + NI
site parking attendant. Many automated facilities have scanners
that can scan the reservation barcode upon entry and exit. All 127
• credit card revenue collected through the webske is reported and
paid out In a lump sum to the client at the end of each month. 29 em µ
29
In addition to offering system generated permits, at the start of 3 u 4
. the season or before each game the TicketMaster permit
barcode Information can be loaded into the system making it
available to the hand held devices for scanning and redemption. Included on
the website dashboard are reports that provide counts and summaries of
each type of permit sold.
PROPRIETARY TECHNOLOGY
MyAce �
Online Client Portal .�
MyAce is a fully secured,online portal that gives
our clients convenient access to monthly financials.
1 Clients can pick and choose which reports they
receive.Ace Parking offers a variety of standard
reports and can create any number of custom
reports based on the client's need.
Clients can choose to receive their reports online in addition to or
In place of paper statements. Our online client portal provides `"
( detailed reports with line Item drill down capability. This allows our
clients to see these reports in great detail, including scanned
I Invoices per line Item as well as general ledger detail. This gives f
our clients a transparent view into our reporting, helping them to �---•
47
y,
"E .
be a part of the revenue process along the way.Our robust system allows our clients to review `
historical data that goes back to when their partnership with Ace Parking began. Reports can be
exported Into Microsoft Excel files,which our clients can then use In their accounting practices if
desired.
AUDITING PROCEDURES
for Ace Par
Revenue control is a priority, not an afterthought king.We continue to devote significant
corporate resources to constantly improving and monitoring the revenue controls at the locations
so
we manage. arani
working with our managementteam to e Ace Parking as your nsure that roper controlstare rbe being employed On site.
Audit Department will e
on-Site Management Audit Responsibilities
Ace Parking's location managers and supervisors play a vital role In our revenue control program.
As part of our management training program, managers and supervisors receive training on our
audit and revenue control policies and procedures. Once fully trained, they become first level
auditors of all cashier paperwork and work closely with our corporate audit department to spot any
irregularities that might Indicate employee manipulation of the system.
Our managers are all trained In the areas of investigating suspected employee theft and the proper
course of action whenever dealing with known employee theft. These situations are handled with
appropriate disciplinary action,up to and including termination of employment.
Our managers are also thoroughly trained to handl o customer rellations and ing incorrect questnge from a cashier.
such as
'Investigating double charges to credit cards or reports
Our employees know that at any point during their shift, the equipment, procedures, and shift work
may be checked by their manager, their supervisor,a member of the Audit Department, or a Secret
Shopper. In order to maintain this tight revenue control environment, Ace Parking has standardized
procedures to safeguard revenues from the point of entry,to the final deposit. Results are available
to our clients should they desire them.
MidShift Cashier Audit
Ace Parking Management requires that all managers and supervisors conduit unannounced theresurprise
audits on their cashiers. The cashier's cash total is checked against the total according to the fee
computer during the shift In addition to the revenue collected, the tickets are reviewed to
actions w
me
Should there be discrepancies, ill
If the cashier is following proper procedures. ies,
be taken ac periodic Thisand wetly ad of managements Audits weekly
cashiers.
The Audit Department will E
also
Cashier Ticket Audit
Tickets that are processed ve the equipment where the fee computer generates exceptioni transactions
are tightly controlled. However, every location, regardless of type,g
that fall outside normal processing.Validations, insufficient funds, lost tickets and manual
transactions are exceptions that must be audited to ensure the cashierlowin
the exeption.The
procedures, obtaining er
proper backup and completing the proper paperwork
Ace Parking Audit staff Is trained to review all exception transactions by first obtaining these
transactions from the revenue control equipment and then finding the ticket or transaction in the
cashler's work to determine if they were processed correctly and the revenue is accurately
recorded.Any discrepancies are brought to the attention of the management, investigated and
addressed immediately.
48
. It is Important to note that all ticket stock is ordered numerically and stored under lock and key until
needed. Supervisors are responsible for restocking all ticket spitters when tickets start to run low.
Shopping Test
In an effort-to aid managem ant m deftermining how employees are performing on the-job,a-Mystery
Parker"Is sent to the cashier booth to evaluate the quality of service.given,the attitude and`—!
p`5'pe ranoe of the employee, and revenue controls. This service provides Ace Parking with
. measurable customer service performance results and attendant integrity and accuracy results
when processing parking transactions.
. All shop tests have two components:
a Integrity—Revenue was collected and recorded by the cashier and proper ticket processing
procedures were followed.
• Customer Service—Proper script, greetings, dress, presentation and wait times are
acceptable based on the location.
The types of tests vary to cover the different types of transactions that a cashier might encounter.
The reports from these tests are thoroughly reviewed by Ace Parking's Auditing Department to
make sure transactions were handled property. The findings from these reports are passed on to
the Location Manager so they can discipline or counsel their employees based.on any improper
handling of cash or tickets, or customer service issues discovered from these tests. If We found that
the revenue from a shopper transaction is not recorded, the cashier is immediately terminated.
AUDIT CONTROLS
Ace Parking Is committed to ensuring that all revenue is reported from all sources. We use state-of-
the-art statistical reporting to identify everything from trends In revenue to ticket quantities.This
detailed and electronic reporting helps Ace Parking in determining areas for operational
improvement,the ability to leverage economies of scale and cut unnecessary costs. This type of
detailed attention helps find additional funds which can go right to your bottom line,
Ace Parking's audit program places a strong emphasis on field audits.This program ensures that all
revenue control procedures are being followed and aggressively searches for employee theft.
Understanding the business environment and that of the surrounding areas Is important when
reviewing location data,Ace Parking's Audit Department works closely with management to analyze
the location, determine If an Issue exists, and remedy the situation. Analysis will be used to provide
NOI improvement recommendations.
Discrepancy Analysis Report
Report detailing any discrepancies on daily deposits versus daily revenue, tickets issued versus
tickets collected,validated ticket quantities and average ticket values.Ace Parking takes serious
consideration of the percentage of lost tickets In the facility, and each manager is trained to keep
the number of lost tickets to a minimum.
Comprehensive Site Audit
Ace Parking's Audit Department conducts random comprehensive site audits. Various controls are
being checked including cash controls, operational controls, revenue reporting controls, and
equipment control.After the completion of the audit, action items will follow and must be addressed
' immediately by facility management.
Below is a copy of a Comprehensive Site Audit Score Sheet.
' 49
5 1 Me
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y Comprehensive Site Audit '
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Other Audits
The Audit staff performs a variety of additional audit functions as part of their regular duties. Some
of these audits include:
• Petty cash and change fund audits.
Cashier Drop Log and Deposit Log reconciliations ;
• Chain of Custody and Separation of Duties `
• Missing Ticket audits
Contract parking sales vs. authorized lot access
SU �,
• Parking Automation Reports
Parking automation reports are utilized to ensure that every dollar appears on your Profit& Loss
Statement. Transaction details are used for integrity testing. Daily revenues, average ticket values
and trends are monitored by our internal Audit Department. Variances are investigated accordingly.
Below are some samples of reports we use during the auditing process:
• CODIOIATIVE TRAMACTIONREPORI
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Tee 11IN11201504:59
. Mated an ION1f101511e31
' CROSS N6F C'RIMEr TOTAL
DATE REVENUE FEVEM CASH CARD CRECIC TRANSACr10N0
ONDIfAI! f1,194.0 N,Ol0a0 S1,193.00 S1315a0 $0.00 32d
' 0030015 W72A $9,0t9a0 $1,M.00 S3420..00 $0.00 S89
' 09A7300I3 56,297.0 S6,001.00 S7.59100 53AC9A0 SOao 413
09IOtl301! 50.793.00 34.M.0 S1,039.00 53,Sa0.0 $040 345
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' 09/07MIS S31,649.00 S1I,486a0 $3,349a0 S7,63100 $0.0 410
' 09103015 340MOO S6,d41a0 33,033.00 54,409.00 so" 305
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' 09110MIS S4.43200 $4AIa0 St,549.00 $1,704,00 $0.0 341
0911imLS $5,945.00 S3,7790 331341,0 $3A38a0 SM 381
I 51
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•
• eumiu7ronu`L'��i�
• ,Lane Counts: Loop counters are monitored to ensure that no vehicle departs without using the
parking automation.
COUNT STATISTICS REPORT
• She:Palm SprhW Airport
•, Pro= MUMS 05:00
• To: 101OV2915 04:00
• Printed on 1W01r201511:35
• Eait Caman 8eii0hr Cowd EaBar camt chage k To1ab
• Eait face 1
. Closing Ddedar 142,422 14602 3,680
• Psp=Pate 35,540 35,334 14
FeeVmd 107,534 111,197 3,663
. Oak Shur 142,836 146,509 3,673
Igterema V=d 0 0 0
• Esltlaaa2
Closing Detedor 207,233 213,362 6,079
FeeVmd 207,195 213,374 6,079
• Oatoshus 207,206 213,281 4,075
. ialetaam Vend 0 0 0
• EXULaae3
Closing Ddeclor 28,097 29,010 913
. Erp"Pme 20,103 20,991 888
. Qete Stales 27,797 2k691 894
Intercom Vend ' I 1 0
Remote Access&Monitoring: Remote access is utilized by our internal Audit Department to
r perform unannounced audits and system checks.We believe In full transparency and utilizing all of
the tools avallable
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Self-Reporting Checklist: Ace Parking requires every Location Manager to complete an R�
operation Checklist electronically each month: It includes items that we view essential to running a
Class-A parking operation. Responses are monitored and tested by our internal Audit Department.
Necessary support is directed toward any essential Item not in compliance.
Operation Checklist
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CUSTOMER SERVICE POLICIES
ESTABLISHING AND MAINTAINING A HIGH LEVEL OF CUSTOMER SERVICE
. Customer Service Philosophy
Ace Parking consistently focuses on customer service training and fostering a team oriented
approach. Every team member, no matter which division they work in, is continually trained in
customer service programs to ensure our company's standards and our client's standards are being
met or exceeded. Our company motto is, "Every Thank You Earned"and our Ace Parking team
members live and breathe this motto each day.
• Ace Parking's philosophy on how customers are perceived and how they should be treated is
simply, that our Guests are King. Wdhcut the guest patronage at your facilities, we would not be in
business. Customer Service and satisfaction is paramount to everything we do.
Customer Service•Training(Seml-Annual Requirement)
Throughout the year Ace Parking's Training and Development department visits all locations for
mandatory customer service training. Customer service training is also part of our
. onboard/orientation procedure.Additionally, many of our clients have she specific or corporate
training programs,which they ask our staff to participate in.Ace Parking welcomes this at any of
our facilities.
Dress Code Policy and Uniform Requirements
As customer interactions are especially brief, professional looking uniforms go a long way toward
creating a favorable first impression. We will continue to utilize the custom airport uniforms pictured
below to project a clean and classy image for the parking operations staff. Special discounts in
pricing realized from our relationships with our uniform providers.are always passed on to you
directly.
r
r
r
r
r
' TEO Uniform Parking Attendant
` Uniform
Customer Service Performance Measures
Ace Parking is constantly evaluating the effectiveness, efficiency and end results of our oversight of
your parking operations.Oyr performance measures help us better evaluate the satisfaction of our
customers and clients.As always, our performance measures can be modified to meet the specific
ss
1
needs of your airport parking operation. Feedback is key and welcomed by our management team ;
and on-site vendors to help us continually evaluate and improve.The following details some of the
ways we measure`customer service:
customer Comment Cards&Reports
The Customer Comment Card is one way that we measure the success of our Customer Service
Program. It is directly tied to our Service Empowerment Pledge.We hand the customer comment„
cards out to, short and simple, get feedback from our customers on how well we are doing in terms
of customer service and to learn what we might do differently.—we get both positive and negative
comments. Furthermore, our Customer Comment Cards help us to communicate and !wild stronger
alliances in three areas: Client,Team and Customer Relations.
Secret Shopper Tests
Are Parking conducts its own secret service shopper tests of our parking operations. Tests are
independently conducted at a mutually agreed interval on both a random and targeted basis. We
look to this program to assist us in monitoring the effectiveness of our training and quickly Identify
areas needing improvement.We will look to integrate this program as part of our management of
your op$rations.
The findings from these reports are communicated and provided to the Manager so that they can
counsel and If necessary, discipline their employees based on any improper handling of cash or
tickets discovered from these tests.The discipline can range from a written warning to suspenslon
and may include termination. These tests are an integral part of Ace Parkinds audit program and
are performed on a consistent and frequent basis.
Landlord Contact Program
As'a means of achieving less formal—but equally effective—management review meetings, the
Manager and otherAce Parking executives invite management contacts to lunch or dinner each
month. The purpose of the contacts is to seek out ongoing feedback regarding satisfaction levels
and how we might improve.
Service Climate Survey ' Q
Semi-annually we utilize a third-party vendor, Orlando and Associates,to personally call our clients.
They are asked a series of multiple-choice, open-ended and true/false questions to find out how we
are performing in a variety of arias.Ace Parking utilizes this information to remain proactive in our
partnership and to make sure we are continually meeting our service goals and expectations.
Meeting High Standards �(
As previously mentioned,Ace Parking does not take a caretaker posture in operating our facilities.
We constantly strive for exceeding customer's expectations and driving the operations to the next
level In service. Some of the programsfinitiatives we will look to undertake are as listed below:
• Provide services that ease the parking process
• introduce dynamic marketing incentives and promotions to gain customer loyalty
• Constantly monitor, evaluate and adjust staffing levels for maximum efficiency, with focus f
on customer service
• Encourage guest feedback by actively handing out customer comment cards and providing
scannable QR codes on cashier booths for online customer feedback
• Consult our clients to find out ways they want us to enhance the operation
56
L
• PERSONNEL POLICIES
EMPLOYEE RETENTION AND NEW HIRES
It is extremely important for any operation to hire and retain high-quality employees. Doing so
reduces expenses associated with high turnover, poor employee morale, poor customer service,
frivolous claims, and employee theft. The following is an overview of how we recruit and train our
high quality employees:
Recruiting Plan-Ace Parking understands the importance of maintaining a talented and diverse
r♦ workforce. Our ability to be innovative and utilize a wide range of external/Internal recruiting
• resources will enable us to successfully transition the Airport's parking operation under the
organizational umbrella. We continue to successfully develop and recruit from within. We partner
with our employees to deliver the high level of service that our clients have grown to know and
expect from our organization. Our external recruitment methodology is diversified to attract only the
most qualified candidates.We recruit in the following ways:
• Local career fairs
• Internet recruitment services such as Indeed and Linked In
• Employee referrals or recommendations
• • Press advertisements ,
• Job fairs at higher education institutions
• Placement agencies
. • Local news stations and newspapers
. • Employment exchanges
As we value our client's input on all facets of facility operations, it is important to Ace Parking that
. we hire and retain a pool of talent which Is best suited to the culture of each location or operation.
Our ability to understand both the short and long-term needs of our clients allows us to provide a
committed and customer focused workforce.Ace Parking's high regard for the customer experience
sets the foundation for interviewing, hiring, training, development, and personal accountability to
providing excellent service where ours and our client's customers have the desire to come back and
do business with us again.
Screening -Once we have a qualified pool of applicants, we pre-screen, interview, conduct drug
screens and background checks before a final employment offer is made.A fast hire means nothing
�99
if It's not the right hire. Ensuring quality hires is our top priority. In order to be considered for
employment,every applicant must first complete an extensive employment application and
successfully pass a series of pre-employment assessments. Pre-employment and post-employment
screenings include:
.y Identity validation
. Social security match
• County, State, and Federal Criminal Records search
• Credit report(when applicable
• Sex offender registry
o Job reference checks
r • Educational reference checks
• MVR
. DOT drug testing (5 panel)
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r 57
Is
LEARNING AND DEVELOPMENT
Ace Parking believes that our members are our greatest asset. As such, id a ha
nurturing, and
developing the right people, in the right places, at the right time has been the halllmmark of our
rs. our hofernber
ces
and
isuccess for over 65+s responsible for this e�rt TheyperateSwithia unique understanding oDevelopment
to al rends�ab went
practices.
By the time we hire a new team member,we have invested a significant amount of time and
resources into that person. As such,we strive to nurture and develop that team member to the best
of our ability. We understand that proper training goes a long way in terms of maintaining high
molrals and reducing turnover, which is why we have dedicated significant resources to building our
Looming and Development Department.
Ace parking team members read, communicate, collaborate, socialize, work, explore, and learn
with personal technologies. They share ideas on social networking sites,follow streams of
Information from web page to web page, and use technology, reading, writing,`and critical thinking
skills in almost every aspect of their lives. Our belief is that there is a goldmine of.knowledge that
resides within the people around us; every Individual has a talent or a passion—knowledge that
others may not have.This means that we are always surrounded by a vast amount of useful skills
and knowledge that allows us to produce results that prove, °all of us are smarter then one of us."
Our lead specialist carries a PKD. in Instructional Design, thereby allowing us to develop and
create every piece of teaming content internally.This means we have tremendous fiexibil'rry,to tailor
any and all content to specific client needs and desires. Our team also carries a Regional Trainer
with eight years of experience in parking operations, and an expert Administrator who tracks all of
lit
our Compliance training courses, delivered through our Looming Management System (LMS).
Ace Parking provides our team members access to this social capital by bringing them not only the
tools that they are already familiar with, but also access to a rich Ace Learning Community filled
with specialists who share'their knowledge and vast experience. Facilitated by the Leaming and
Development team at Ace Parking,we make learning anytime and anywhere a reality. Some of our
offerings include: t
Over 140 courses which can be accessed through our Learning Management System
(LMS). t
Virtual classrooms that provide instant learning anytime, anywhere, and on any device.
One-on-one coaching and mentoring
Instructor led classroom training
e A Hybrid Approach, In which virtual participants join other learners In the traditional
classroom
On the Job training
New Team Member Orientation '
Mandatory Harassment&Anti-Bullying training
Leadership training
Management training-TOPPS
• Compliance training '
What makes Ace Parking unique is our exclusive partnership with the Apollo Education Group
(AEG), which plays a leadership role in pioneering higher education for the working leamer,
including our team members. Two of the primary schools Ace-Parking is partnering with are t
59 t
E
h'Pat
. University of Phoenix and Western University(WEST, formerly Western International Universfty®).
What this means for Ace Parking team members is that most of the courses and training sessions
Ace Parking provides are now articulated for college credit at WEST.
WEST Is a university built for working adults,with an innovative model that delivers quality,
undergraduate-level education for about half the cost of many other universities.Ace Parking is now
uniquely positioned to offer a significant benefit for all of Its front-line team members. In the world of
• value propositions, this benefit clearly provides the most persuasive reason people consider, and
join, our team.We train for today, but develop for tomorrow. The development of all team members
begins during the hiring process. It is there that they are presented with the vision of our operating
Ideals of, integrity, Quality, and Accountability. Knowing the expectations of their job prior to
. beginning with Ace Parking allows for a good "fit" in both directions.
New Team Member—On their first day, new team members attend a two hour'New Team
Member Orientation" (NTMO)with a Member Services Representative.andlor Designated Trainer.
This initial process introduces new members to the company's culture, sets clear expectations of
f] the job,nuns through service standards, and covers how to use Ace Parking's proprietary systems.
Next,they are introduced to our Kinetic ServiceTM training program that blends research-based
materials from the worlds of Physics, Communication, and Psychology.Additionally, all team
members are taught about our policies regarding workplace harassment and discrimination in an
effort to mitigate any problems that might arise down the road. This program was designed and
produced by Ace Parking and revolutionizes the way customer service is presented to our team
members.
Site Specific On-The-Job Training—We understand that the best job training happens at work.
As such,we invest in internal job training and provide customized training that meets not only our
. needs, norms, and culture, but also our Client. For a minimum of five(5)days, a certified trainer will
walk the new employee through their daily roles and responsibilities. They will be required to
complete brief training sessions, train the trainer activities, and job shadowing. This allows the team
members to perform the required tasks and provide immediate feedback. During this time, they will
learn everything they need to know to perform their jobs successfully.
Follow-up Interview with Llepartment Manager—Before the new team member is allowed to
begin working on their own,they must meet with their respective department manager to ensure
they have been properly trained. This is an opportunity for the manager to assess their readiness
by asking specific questions to ensure they are prepared for action.
ONGOING GUIDANCE AND SUPPORT
Upon completion of an initial training session, our trainers and supervisors monitor performance
and make-themselves available to answer any questions a new team member may have. Our
managers are also very involved in the day to day guidance and support or g ry y y g n rt f all team members, but
PP
especially so for new team members. Additionally, all team members receive ongoing performance
reviews in order to provide feedback on things they are doing well, and areas In need of
rImprovement.Ace Parking is always looking for opportunities to develop our team members into
higher positions of responsibility and scope.We have a Career Path program specifically designed
to move people from their existing position upward to postions of greater responsibility and
' performance. Each of our regions (nine total to date) have a speck development facilitator
responsible for connecting Subject Matter Experts (SME's)with team members who have been
specifically selected to participate In the program.All manner of systems and processes are
i 59
covered in the program
as we develop participant skill levels, In addition,we utilize our LMS to
deliver valuable curriculum in the"soft skills areas of management and leadership.
Customer Service Training-Twice a year, all team members will go through a refresher course
on customer service given by one of Ace Parking's Learning and Development Trainers.These
training sessions are enjoyable and informative for all team members. Given the opportunity to
team nmembersreal-life
and managers will role-play the lt situations they've encountered
methods of handling.
while
working
on the front pose,
Employee Safety Training—In addition to information provided during orientation, all team
members receive a monthly safety memo that provides refresher training on everything from proper
committ a that meets quarterlecific hazards
to provide feedback on any safety role ted matte environment, We r have a safety
LEADERSHIP'TRAiNING me
:u EE
i
't
Ace Parking offers a comprehensive portfolio of leading-edge management courses organized
around the areas of:Technology, Operations, Policies, Procedures,and Systems (T.Oion results
Our
assortment of management programs make it easy for our managers to get the education resulfs
they need.
In every region across the country, specific individuals are idenCMed for development and
professional growth. Our Learning &Development specialist creates sped intoocused wrriculum
Individual Learning
tailored for the individual needs of our managers.This content is wrapped
Plans within our LMS and then delivered to each individual. Progress Is tracked and measured
outcomes determine the growth capability of our managers.The content is delivered in small,
research-based modules that allow for,learning in manageable portions—so as to never interfere
with day-to-day duties and requirements of the job.
Our well-developed program works because we offer a wide variety of learning and training options
needed to accelerate team member,adoption. Our T.O.P.P.S. program is delivered to each and
every manager upon their respective placement into their role as a leader.This 10-week training
and development program drives success and extends our company's value by using professional
development courses designed to deliver structured curriculum and learning events that include
Social Learning, Learning Communities, and Structured Learning Plans.
Our Entire Curriculum is Taught Through the Prisms Of:
Integrity—What behaviors and characteristics are exhibited In this standard?
Quality—How does Is improve the quality of service for customers and clients?
Accountability—How do we measure our outcomes to ensure that we deliver on our promise
and exceed expectations?
Leadership offerings include:
Critical Thinking ,
' 60
. • Emotional intelligence
• a Leadership Development
Learning Development
t1 • Time and Task Management
• Decision Making Processes
• • Authentic and Ethical leadership
• Excel (2007, 2010, 2013)
Measuring the effectiveness of our T.O.P.P.S, program is one of the key components of our
organizational success.When a training program is proven to be effective, it yields positive results.
The success of our training program is often revealed through increased performance and change
In behaviors. We measure the ROI of our training and development programs through four levels of
. evaluation: Reaction, Learning, Behavior Application and Business Impact.
SITE SPECIFIC TRAINING
. Ace Parking's Learning and Development Department has the capability to develop a wide range of
training events, ranging from large-scale management development programs to learning events
that are intended to help every team member function better in their daily interactions with the
. Client, staff, customers and fellow team members. Provided below is a sample from a site-specific
Standard Operating Procedure to illustrate that every team member's role Is important to the
professional reputation of Ace Parking.
Excerpt from Traffic Enforcement Officer Training
Traffic Enforcement Officer;(rEOs) are responsible for controlling traffic safely. In order to reduce
the motorists becoming confused by unfamiliar traffic directions, and to reduce the risk of potential
. accidents,TEOs promote rapid and efficient movement of vehicle traffic. Knowing many people
may become frustrated by deadlines and travel issues, TEOs focus on maintaining a professional
attitude and demeanor while conducting their duties. We train toward safety, service, and security.
Safety.From day one, all of our airport team members learn the importance of a continual focus on
safety.This Is done through adherence to precautionary measures designed to maintain a safe
work environment.
Service: Considered as Valuable resources for travelers, TEOs typically exceed customer's
expectations. Our TEOs are fully familiar with airport facilities and surrounding entities. Beyond
r directions, TEOs accept responsibility for keeping the work area and parking facility clean.
1 Security: In accordance with TSA regulations, team members follow all guidelines as they relate to
` weapons, luggage, and passenger loading and unloading.
EMPLOYEE WAGES & BENEFITS
Wages are one of the largest operating expenses for any parking operation. Ace Parking not only
offers competitive wages and benefits In accordance with the geographic area but also adheres to
all federal and state employment guidelines including compensation and benefits. Ace Parking
abides by any collective bargaining agreement in place.
"By valuing our employees"is the first line of our Mission Statement. Our benefits package is one
area in which this statement is exemplified. We are proud to provide flexible, affordable, .
comprehensive benefits programs for both full and part-time Team Members and qualified
dependents. Group plan options include: medical, dental, vision and flex health care&dependent
care spending accounts.Additional voluntary plans and corporate discount plans are also offered.
' 61
ck time accrual, 4
Paid holidays,vacation,si01(k) and Team Member assistance programs round
out the benefits package with employees accruing vacation time based on the quantity of hours
rms of paid holidays, our corporate program includes
worked and the tenure with the company. In to
the following 8 days:
New Year's • . Memorial Day • Thanksgiving
• Martin Luther King Day 0 of July • Christmas Day
• Easter • Labor Day
Of course, as a parking operator, many of our locations are open 24/7 and as a result,,s mamust
adjust our staffing levels to take this into account. When an employee's regular shift fal
holiday and they work that holiday, they will be paid a# our Holiday Rate which amounts to double
their normal pay rate.
EMPLOYEE RECOGNITION AND INCENTIVE PROGRAMS
Ace Parking utilizes recognition and incentives as communication to
to reinforce and reward
important outcomes our team members create for our business.We believe that when you
recognize people effectively, you reinforce,with your chosen means of recognition and inc tiv s
ho
the actions and behaviors you most want to see people repeat. The following programs
currentfy in place or that will soon be implemented.• �
Employee of the Quarter
Our Marketing Department has launched°Every Thank You Earned"
posters that highlight real stories of our employees' exceptional work. Each
quarter the poster features an employee and their story of how they went
above and beyond to earn our guest's"Thank You". These posters are
placed in the break room or office at each Ace Parking location as
Norecomination of tion for story features canional be made by staff, and as orpmembers at alle to other leVelss
Employee of the Month
Each month, managers and supervisors nominate employees from each
department, and by a unanimous vote one employee is selected as our
Employee of the Month. The management team recognizes the winner in their respective work area
In front of their peers. The winner is awarded One Day Off with Pay, a Letter of Appreciation from
the GM, a personalized plaque, Main lot parking privileges, a recognition certificate, and a$26 gift
certificate.Additionally, each runner-up is also rewarded with a $25 gift certificate and a recognition
certificate.
On the Spot Recognition
reward good behavior when they see it.We provide
This program empowers our managers to
reward cards to distribute Immediately and publicly to promote a job well done. Examples of on the
spot recognition include: teamwork, a special project, a modified business practice, or exemplary
effort.
Anniversary Program
We recognize our employee's anniversary date for their years of service with Ace Parking each
month.We post a flyer with their anniversary date, name and picture in all departments. For
employees celebrating ten years or more with Ace Parking, we present them with a certificate of
appreciation for their dedicated service and a service pin.
62
��
•
• Employee Referral Program
We encourage our employees to refer their friends for open positions with Ace Parking. If a referral
• candidate is hired and they complete 90 days of employment,we will reward our employee with up
• to a$1,000 referral fee.
• Annual Events
To thank our employees for their hard work and dedication,Ace Parking hosts annual events
• throughout the year.These events include:Summer BBQ, Halloween Trick-or-Treating, Fall
Festival and Holiday Banquets.We sponsor raffles, games and giveaways.
•
• Employee Suggestion Program
Motivating employees to become involved not only yields valuable ideas and suggestions, but also
• engages and Improves employee motivation, which creates a more productive and satisfying work
environment.We value our employee's feedback and have a suggestion box and suggestion forms
In each department. Employees are recognized if their suggestion is implemented through
monetary incentives, including cash bonuses and gift cards.
•
Flex Time
Allowing our employees to enjoy more flexible schedules is a great incentive for attracting and
• keeping high-performing employees. This doesn't mean that they work less time; it just means they
• have the benefit of working the hours that we mutually agree on outside the traditional confines of
• an eight hour work day.
. TIME AND ATTENDANCE AND LABOR TRACKING
Our time4racking software Kronos"working in tandem with our data collection devices—helps us
• to control labor costs, minimize compliance risk, and improve workforce productivity, which
translates into real cost savings to you.
Our time and attendance system reduces labor costs by enforcing pay and work rules—consistently
and accurately across the organization. Labor-intensive timecard tracking, data entry, and
approval processing are simplfied, Employees can record their time through several data capture
options—whether it's a fixed-mount time clock, a mobile app, a telephone system, or a browser-
based solution; we are able to capture clean and accurate data and put that information right at
your fingertips. By giving you the latest and most detailed labor activity data, you will have the
information to make financial decisions when needed.
TALENT MANAGEMENT--Is a responsibility of every member
Ace Parking's Talent management philosophy consists of our commitment to recruit, retain, and
develop the most talented and superior employees available in the job market. It comprises all of
r the work processes and systems that are related to retaining and developing a superior workforce.
What differentiates Ace Parking from other organizations that use terminology such as 'human
r capital management' or"performance management` is our focus on the manager's role as opposed
r to reliance on Human Resources for the fife cycle of an employee within our organization.
Ace Parking managers have a significant role and responsibility in the recruitment process and in
the ongoing development of and retention of employees. Attracting and retaining talented
r employees is the job of every member of the organization, but especially managers who have
r reporting staff(talent). Our Talent Management philosophy is comprised of the following:
Ilr
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1. The sharing of information about talented employees and their potential career paths across
the organization through a shared performance database.This enables various departments
and business units to identify available talent when opportunities are made or arise. 4[
IA superior HRIS system that tracks the career paths of employees and manages available
opportunities for talented employees.
3. Clear job descriptions for each new employee that identifies the skills, abilities, and
experience needed.
4. Selecting employees who have superior potential and fit with our organization's culture.
5. Effective employee onboarding and ongoing training and development opportunities that
reflect both the employee's and the organization's needs.
6. Providing ongoing coaching, mentoring, and feedback so the employee feels valued and
Important.
7. Conducting quarterly check-ins that focus on the employee's interests for career
development. 4r
8. Effective r9cggnNlon systems that reward people for their contributions.
9. Providing promotional and career development opportunities for employees that Include ,
career paths, succession planning, and on-the-job training opportunities.
Career Pathing B aligning talent
We treat Career Pathing as an integrated overall talent management strategy. y i9
management processes and providing linkage between job roles, desired competencies, and
and key
experiences, career paths direct employees towards the company's growth.We successfully do this
by:
1. Creating a Career Roadmap
2. Building position profiles
3. Identifying core competencies and expected behaviors
4. Incorporating training and development
5. Establishing accountability
64
f
w _ '
w � chi
w
e
l�
EQUAL EMPLOYMENT OP ORTU POLICY
AFFIRMATIVE ACTION AND
' EQUAL EMPLOYMENT OPPORTUNITY
POLICY S�ATEM
Ace parldng ("the Company") pursues a policy of equal Of t and econunityomic
end
aftrmative action. Equal employment opportunity is not only a legal and economic
neeessjty, but also in extension of the Company's earnest desire to fulfill our role as a
responsible cit¢en in the community. We strive to maintain an environment'a social
and business responsibility that responds to our employees customers, pp r`a �.
communities. To enure the success of our affirmative action program, we set realistic �
goals which are then measured and evaluated like other Company programs• ,
The Company takes affirmative action to implement equal employment opportunities for �-
qualified employees and applicants for empbyme chi!birth andrdrelatedCemed'lor,
religion, age, seidgender (including pregnancy,
, genetic information,
cit¢eal
nnship scat slce oe nationalrodgigin.�Thiscommitment includesical or mental ,but is not limited to-
1. Recruiting, hiring, training and promoting persons in all job titres without regard to
race, color, religion, age, se*gender (including pregnancy, childbirth and related
medical conditions), service member status, 'physical or mental disability, genetic
infornLation,cittzenship status or national origin;
2. Managing employment matters so as to further the principle of equal employment
opportunity;
3. Ensuring that promotion decisions are in accord with principles of equal
employment opportunity by imposing only valid requirements for promotion;
4. Ensuring that personnel actions such'610 educationaltuitioncompensation,
benefiassistance. and trans er, l aon,
Company-sponsored training,
recreational programs are adrhinistered without regard to race, color, religion, age,
, service
seidgender (including pregnancy, childbirth and
related
Information,aif¢i enshi status
member status, physical or mental disability, genetic
or national origin.
5. Ensuring that employees are not subject to harassment, intimidation,
n i anon,any the imiibwion t
or retaliation because they engaged in or may engage
activfties:
(a) Filing a complaint;
(b) Assisting or participating in an investigation, compliance review, hearing, or any
other activity related to Executive orderSection , the of the Era
tati Ve Actteran's
of It
Readjustment Act of 1974 (VEVRAA), t
1973 4Section 503} or -any other federal, state or local law requiring equal
opportunity;
66
•
•
• (c) VEVRAAA,, Sey act ctionn 549practice made or an federal.
staff, or locallawerequiring er 1equal
• Y q
opportunity;
•
• (d) Exercising any other right protected by Executive Order 11246, VEVRAA,
Section 503 or any other federal, state,or local law requiring equal opportunity.
•
To accomplish the above alms, the Company established specific accountabilfiies for
• carrying out Affirmative Action Policies and Programs. Our Affirmative Action Plan is
available for inspection during normal business hours. Please contact Michelle Dents,
• EEO Officer, to make an appointment to review our plan. Each manager is expected to
• review present and future personnel policies and practices to ensure that equal
employment opportunity is being actively implemented and that no employee or
• applicant for employment,suffers from unlawful discrimination because of race,. color,
• religion, age, sex/gender (Including pregnancy, childbirth and related medical
conditions), service member status, physical or mental disability, genetic Information,
• citizenship status or national origin. Managers are held accountable for taking good-
fafih efforts to achieve any applicable goals.
The Company established a detailed reporting and monitoring system to measure the
achievement of defined goals and reviews the effectiveness of its affirmative action
plans at least annually. The Company and its management will further the principles of
affirmative action and equal employment opportunity to ensure the full and best
utiltzation of all our employees.
•
L70hH FwN94 (ker
• Signature of CEO/President
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1
SEXUAL HARASSMENT POLICY
Policy Against Unlawful Harassment and Discrimination
�i
The Company Is committed to providing a work environment that is free of unlawful
harassment In furtherance of this commitment, the Company strictly prohibits all forms of unlawful
harassment, which Includes harassment on the basis of race, religion, color,gender, including
gender identity and gender expression, sexual orientation, national origin, citizenship status,
uniform service member status, age, genetic information, disability or any other category protected
by applicable state or federal law.
The Company's policy against unlawful harassment applies to all team members of the
Company, Including supervisors and managers.The Company prohibits managers, supervisors and
team members from harassing co-workers as well as the Company's customers,vendors,
suppliers, independent contactors and others doing business with the Company. in addition,the
Company prohibits its customers,vendors, suppliers, independent contractors and others doing
business with the Company from harassing our team members.
Violation of this policy will subject a team member to disciplinary action, up to and
Including immediate termination.
Examples of Prohibited Sexual Harassment Sexual harassment includes a broad spectrum of
conduct Byway of illustration only, and not limitation, some examples of unlawful and
unacceptable behavior Include:
• unwanted sexual advances;
• offering an employment beneft(such as a raise or promotion or assistance with one's
career an
terminatioIn n, demotion, or isciplinary action)for threateninge for sexual favors, or tam member's failoyment ure to engage ietriment(such n
sexual activity;
• visual conduct, such,as leering, making sexual gestures, displaying sexually suggestive'
objects or pictures, cartoons or posters;
• verbal sexual advances, propositions, requests or comments;
• verbal abuse of a sexual nature, graphic verbal commentaries about an Individual's body,
sexually degrading words used to describe an individual, suggestive or obscene letters,
notes or invitations; .
• physical conduct, such as touching, assault, impeding or blocking movement;
Examples of What Constitutes Prohibited Harassment: In addition to the above listed
conduct, the Company strictly,prohibits harassment concerning race,color, religion, gender,
including gender identity and gender expression; sexual orientation, national origin, age or other
protected characteristic. By way of illustration only, and not limitation, prohibited harassment
concerning race, color, religion, national origin, age or other protected characteristic includes:
slurs,epithets, and any other offensive remarks;
jokes,whether written, verbal, or electronic;
• threats, Intimidation, and other menacing behavior;
• other verbal,graphic, or physical conduct;
other conduct predicated upon one or more of the protected categories identified In this
policy.
If you have any questions about what constitutes harassing behavior, ask your supervisor or
another member of management.
68
Harassment of our customers, team members, vendors, suppliers or independent
contractors by our team members is also strictly prohibited. Such harassment includes the types of
• behavior specified In this pollcy, including sexual advances,verbal or physical conduct of a sexual
nature, sexual comments and gender-based insults. Any such harassment will subject a team
member to disciplinary action, up to and including immediate termination.
• What Should You Do If You Feel You Are or Have Been Harassed
If you feet that you are being harassed in violation of this policy by another team member,
supervisor, manager or thlyd-party doing business with the Company, you should immediately
. contact your Supervisor, your local Member Services Partner or Advisor or the Ethics Hotline at
(888) 239-9733. In addition, if you observe harassment by another team member, supervisor,
manager or non-team member, please report the Incident immediately to the individuals above.
Appropriate action will also be taken in response to violation of this policy by any non-team
' member.
Your notification of the problem is essential to us. We cannot help resolve a harassment problem
unless we know about it. Therefore, it is your responsibility to bring your concerns and/or problems
to our attention so that we can take whatever steps are necessary to address the situation.
The Company takes all complaints of unlawful harassment seriously and will not penalize you or
retaliate against you in any way for reporting a harassment problem in good faith.
All complaints of unlawful harassment which are reported to management will be investigated as
. promptly as possible and corrective action will be taken where warranted. The Company prohibits
team members from hindering internal Investigations and the internal complaint procedure.All
complaints of unlawful harassment which are reported to management will be treated with as much
confidentiality as possible, consistent with the need to conduct an adequate investigation.
Policy Against ainst Retaliation
The Company is committed to prohibiting retaliation against those who report, oppose, or
participate in an investigation of alleged wrongdoing in the workplace. By way of example only,
participating in an investigation of alleged wrongdoing in the workplace, includes, but is not limited
to:
• Filing a complaint with a federal or state enforcement or administrative agency;
• Participating in or cooperating with a federal or state enforcement agency that is conducting
an investigation of the Company regarding alleged unlawful activity;
• Testifying as a party, witness, or accused regarding alleged unlawful activity;
' a Associating with another team member who is engaged in any of these activities;
• Making orfiling an internal complaint with the Company regarding alleged unlawful activity;
• Providing informal notice to the Company regarding alleged unlawful activity.
The Company strictly prohibits any adverse action/retaliation against a team member for
participating In an Investigation of any alleged wrongdoing In the workplace. If you feel that you are
being retaliated against you should immediately contact a Member Services Partner or Advisor or
' the CEO. In addition, If you observe retaliation by another team member, supervisor, manager or
non-team member, please report the Incident immediately to a Member Services Partner or the
CEO.
Any team member determined to be responsible for violating this policy will be subject to
appropriate disciplinary action, up to and including termination. Moreover, any team member,
1
1 69
i
� rwnmunows�J .� ,�•
supervisor or manager who condones or ignores potential violations of this policy will be subject to
appropriate disciplinary action, up to and including termination.
SAPETy O�LICY _AND PROCEDURES
Employee Safety Training—In addp on to Information provided during orientation, all employees
Diing
receive a monthly safety memo that rovldeOr efresher training on everything from prop
comtechniques,
ee t to hat specific
meets quarterly to provide rdS found ifeedback on any safety related matter.environment. We also e a safety
Our Procedures for Emergency Procedures are as follows:
Emergency Response Guidelines
Garage on fire
Call 911
Notify parking supervisor, get permission to evacuate
Raise parking gates and lock Into open' position
Close and lock booth (if applicable)
Vacate garage and go to predetermined meeting place nnel
Wait for management to verify presence of all parking perso
Coordinate with property management and emergency personnel to assist as needed
Natural disaster such as Earthquake, Hurricane,or other natural catastrophe
COD 911 �
Notify parking supervisor, get permission to evacuate
Raise parking gates and lock Into open' position
Close and lock booth (if applicable)
Vacate garage and go to predetermined meeting place
Wait for management to verify presence of all parking personnel
Coordinate with property management and emergency personnel to assist as needed
Customer becoming(rate and potentially violent
• Alert supervisor ASAP
• Contact security
Attempt to reduce tension by de-escalating the situation—listen, show empathy, apologize
Offer to allow the customer to exit at no charge, but try to explain how it works so next time
they will be prepared
if customer exits vehicle, back away and maintain distance
If customer continues to act In a threatening manner, leave the area and go to the nearest
staffed position—other parking attendant, security, etc.
Contact security—'rf continued physical threat, call 911
pipe bursts and starts flooding the garage
Contact parking supervisor
Notify property management and building engineers
Work with building engineers to shut off water and ensure it does not affect any electrical
components
Direct run-off where possible so water levels do not rise and damage vehicles
Post warning signs notifying parkers of water,presence and potential slip hazard
Arrange for removal of water if drainage does not occur
70
• • Clean area after water is gone
• Bomb scare or bomb explosion
• • Call 911
• • Notify parking supervisor, get permission to evacuate
• Raise parking gates and lock into 'open' position
• • Close and lock booth(If applicable)
• • Vacate garage and go to pre-determined meeting place
• • Wait for management to verify presence of all parking personnel
• Coordinate with property management and emergency personnel to assist as needed
•
• Car left running in garage but doors locked
• • Contact parking supervisor
• Notify building management and security
• • Attempt to locate owner through access card database
• • Notify tenant contacts In an attempt to locate vehicle owner
• • If owner not located,visit each tenant to attempt to identify owner
• Contact emergency personnel—may need assistance to disable or remove vehicle
• • Complete incident report
Someone found unconscious or unresponsive in vehicle(other medical emergency)
• • Immediately contact 911
• Notify parking supervisor, building management and security
• Stay with vehicle until emergency personnel arrive
• Complete incident report
Vehicle damaged by falling debris
• Verify that no one Is hurt—if so, immediately contact 911
• Immediately contact a supervisor
• Notify property management of incident and scope of damage
• Block off surrounding area
• Note vehicle license and attempt to Identify owner through monthly access card database
• Take photos of area
• File an Incident report
' • Work with building managementlengineering teams as needed to inspect garage for similar
' Issues
Vehicular accident inside the garage-with both owners present
Contact parking supervisor
• Notify property management of incident
• Note vehicle Information and drivers Information—license plates, driver's licenses, Insurance
details and contact information
1 Take digital photos of vehicles involved or property impacted
• Draft incident report including statements from each party
1
1 Vehicular accident Inside the garage -with only one owner present
• Contact parking supervisor
I • Notify property management of incident
1
71
Note vehicle infor
mation and driver Information—license plates, driver's licenses, insurance
details and contact Information
Take digital photos
Attempt to locate owner of parked vehicle damaged
Draft incident report including statements from the party involved
Power Is lost
S&B gates should open automatically when this occurs, N not, manually open gates and lock
into open' position
Notify parking supervisor
Notify property management
Provide parking staff with portable flashlights or lanterns light and accompany them for
Assist customers to their vehicles as necessary—p g
safety reasons
RobberyiTheft
• Fully cooperate with demands of thief• (:
Do not fight back or put up any resistance
• Provide cash or whatever else they are demanding
• Note physical characteristics, height, weight and any distinguishing marks of assailant so an
accurate description can be provided to police
• Once the thief has departed, immediately contact 911
Call supervisor to alert them to what transpired
Notify building management and security personnel
Ace Parking works ith professionals who are available to anyone involved with this type of
uv
Incident
. �(3 . . 1 sd�3r µ3.' i�e.T id si ' 9 k jr six. �"'
s w'
SERVICE ENHANCEMENTS
Ace has several programs in place which are designed to enhance the customer experience.These
progrems are often easy to implement and go a long way towards creating an enjoyable parking
experience. Some examples include:
Online Reservation Sites o
We have our own Airport Parking Reservation ,
website,gvww airoortoarkincconnection.com which . +
'can be used to benefit Palm Springs International
Airport.Our website provides many marketing
advantages, including pargeting ublic with a Individuals
reservat on and a guaran traveling
teed parking space. It is vary important
provide'ave traveling p eriods of heavy airport activity, a parking space will be
for the traveling public to know that during p 'N rP
available for them upon their arrival.The peace of mind this provides is something travelers value
o pay for.Additionally,
greatly and are willing t ,the reservation site will help create a parking
experience that will promote continued patronage of your facilities.
As your parking operator,we can modify the reservation site to allow the income to be directly
deposited to the Airport's bank.The majority of reservation sites require the Income be deposited
with them.They will then hold on to the money and reimburse the Airport on a monthly basis.We
know this has been problematic for Airports, so we have tailored our site to be flexible by redirecting
72
D "Pimm )
100% of the revenue flow to the Airport's bank Ace Parking will make its fee from the reservation
• fee charged to the customer on top of the parking charges.
The Airport Connection reservation system is currently being utilized by nearly 75 parking locations
for 40 different customers at 36 airports throughout the United States. In 2014,APC did over
160,000 reservations. In the last few years we adopted Airport Parking Connection at Phoenix Sky
Harbor Airport and San Diego International Airport for their on-airport parking. Phoenix Sky Harbor
• alone receives 6,000 reservations per month. It has also been found that 30%of all APC
reservations are now porkers,generating over$1,300,000 in new parking Income annually. The
�. APC reservation system is a proven marketing tool that has increased revenues for many
. operations and creates instant customer loyalty.
• smACG
Online Reservations and Mobile Point'of Sale to Aca
S stemReserva Parking
ons
Ace Parking created a proprietary site specifically for Online
i' parking reservations at Ace Parking locations. The easy
to.use website allows users to pick the date(s)of the
reservation, pay and print in one easy transaction. Daily
parking and multi-day parking options are available
depending on the client's request and the parking _
demand at the facility.The site is especially great for __:___ _
--ITS.
special event parking such as Comio-Con and Chargers �r�i« ,
Football games,We have the ability to post a few stalls at a =""• ^"Y^ - T +"
• location or provide a complete parking reservation program. rrrdnQvaueriar
All major credit cards are accepted and transactions are Limt
• securely processed the same day. Once a customer makes
a purchase a barcoded permit is emailed to them. The permit
can be printed or pulled up on a smart phone and scanned by an
on-site parking attendant. Many automated facilities have
scanners that can scan the reservation bareods upon entry and {' '
exit.All credit card revenue collected through the website is i i3
reported and paid out in a lump sum to the client at the end ofo
each month.
In addition to offering system generated permits, the spAce online system
Includes an Interface for TicketMaster permits, enabling it to scan permits
sold through Tidretmaster. At the start of the season or before each game,the'ncketMaster permit
baroode information can be loaded into the system making it available to the hand held devices for
scanning and redemption. Included on the website dashboard are reports that provide counts and
summaries of each type of permit sold.
r
Flash Valet System with Integration to Skidata and Reservations
Ace Parking currently utilizes many automated valet parking systems.
r One of them includes Flash Valet at the majority of our valet operations.
Valet provides a real time Point of Sale and reporting system. It
Flash Val 9 Y
P
R
r increases the efficiency and accountability of the overall operation while
r
r .
pa �dalM
i
providing guest amenities such as sending text requests for vehicles, confirmation of vehicle �
requests and paying by phone In advance of pick-up.
We find that the best Flash Valet hardware to manage cessrge valets many isc a at wad.
one mile•( hones envision
they are more difficult to manage when trying p
each stand and key storage location to have at least one IPad with (Phones as the secondary
scanners. Curenuy utiib3ng at San Diego's airport
Some of the benefits of the system that we would like to
highlight Include:
1. Statistical reporting-Report detailed stats for each
stand, by individual valet and for vehicle retrieval times.
2. Vehicle tracking-Track every parked vehicle, including
arrival time, makedeparture taff,amount and '
method of paymen and de P
3. Revenue Control & Performance Metrics Reports-
Obtain detailed reports on payments processed,
of
revenue collected, cars parked, averageduration
stay, service time, etc.
4. Time&attendance-Manage employees'time and
attendance with integrated payroll processing—including a GPS location
tracker for clock-ins. n 5. Vehicle pictures- Eliminate costly false claims (or substantiate valid claims)
of vehicle damage with the option to take and store time-stamped age with hotos of T
each vehicle upon arrival or depoa�rture Parry in ture pre-existing.
ase x claim is filed, and
the Flash Valet app to protect y
store the images in the cloud for 30 days.
6. Key tracking- Eliminate lost keys with an automatic alert if keys aren't
checked in within a specified amount of time.
7. Departure date entry-Be prepared when your guests are ready to leave by entering their
departure date at check-in.
8. In-app'vehicle request scheduling reminder-track scheduled vehicle requests directly
through the app,and receive a reminder when linksresid residents to their personal vehicle.
vehicles and
9. Condolresidentlmonthly users' mode-our app
allows them to request their Vehicles from their mobile phones. It s as simple as, "text 1 for
your Ferrari,Text 2 for your Bentley."
We also utilize SMS and AVPM valet systems as well. Each system has its advantages and
disadvantages. .
Smarking
Smarking is a company that specializes in parking data analyocs.They have the abide us lity to
integrate their�Ve of ho the operration is running and how we might be ableto.our existing revehue control system and to generate
with a
rovi
unique perspective
additional revenues as well as improve customer service. f
Some Examples: a that
By using predictive analytics, Smarking has the of week, and time u day. Sma with dat rking is ableito d �.
us determine future activity by month, ay
factor in things like weather, traffic, holidays, flight information and historical data to help ('
C
74
predict future activity. This would help us determine appropriate staffing levels using real
data,which In turn, would help us improve customer service and reduce operating costs.
• • Smarking Is also able to push their data out to webskes, apps, and smart-signs to help
customers make informed decisions regarding where to park, and also help them avoid
• wasting time driving around.
• Smarking provides data on current parking conditions that can be used to build a dashboard
• on the Airport's webs'Its; by using predictive analytics, customers would be able to see what
to expect when arriving at the Airport up to two weeks in advance.
• Their parking duration analysis will show us for example,that 29 percent of customers park
• for less than two hours but are only generating 5 percent of total revenues. The goal would
• be to bring these numbers Into alignment by possibly Increasing the rates for this specific
group, rather than implementing an across the board rate Increase.
Data drven . : .
UU < OQY ® _
Real-time Dashboard
V MY •114•V.1W
• • ••
v000G
Al�lirtll '��t.. yri». ',1-�ii tl •�r�•-�.+. 2-
•w,wa-.w.
Dernand prediction for revenuL promotion.
1 -
• ♦ • ••
....a.... -....... .... _
aa. ,• ",. -
8
• x a + � 1...11h.u111[.n11rLu111tuN.nul/L Ill.r., - a .a - s•za.-uaaazxaaa a:es azaxs
,au••l,eY fyrw
75
-may-
-,�uillNll �� III{Ilfilll
�• tiil!ltl�l!!l{�{IIII�ih�llll
— — — — e, ^
License Plate Recognition Technology
We recommend a more robust Licenselate Recognition
zed enforcement stem
to enforce parking. LPR technology has
revprograms.The unique single-interface car mounted camera allows
enforcement staff to quickly permits,
U med Zones and coment nasks firmed med mobile or
verification of parking p rugged tablet used inside the
meter based payments.Additionally,the �
vehicle
outside the vehicle.perform enforcement activities such as citation
writing �
f
t
76
ATTACHMENT "C"
Part 100*THIS FORM MUST BE COMPLETED, SIGNED AND SUBMITTED IN A
SEPARATELY SgALED ENVELOPE#2"Management Fee", IUOT with Envelope#1,
Management Proposal")
REQUEST FOR PROPOSAL(RFP$16-02)PARKING MANAGEMENT SERVICES AT PALM
SPRINGS INTERNATIONAL AIRPORT
MANAGEMENT FEE PROPOSAL
onding to Request
Proposal No. 16-02 for Parking Management Services at Pam Springs International anal Airport, for
INVE will accept as full payment the following fees for providing all labor, supervision, services,
materials,equipment, supplies, training, and any other miscellaneous items required to perform
the Parking Management Services. The undersigned Proposer proposes and agrees to provide
all work and services necessary to deliver xhe Parking Management Services as defined in the
Scope of Work herein.
Contractor is expected to follow all applicable Federal and State Employment laws, rules and
regulations. Invoices shall be submitted to the City on a Monthly Basis for actual services
rendered- not in advance or anticipation of services"to be rendered" and are payable by the
City
within thirty(30)days.
MManaaament Fee(labor oniv*l Schedule for Five IM Years
Management Fees (labor only, note $ANNUAL COST
minimum hours In Attachment H*):
On-site Manager&Assist. Mgr. $89,350
Parking Attendant $ 99,280
TEO(s)Taxi Starter(s) Off-Season $38,360
(approx. 18 $ 17,200
weeks
TEO(s)Taxi Starters) Peak $ 99 9B0
Season $34,900
(approx. 34
ANNUAL COST: earl (February 1 weeks
'. $379,050
2016�-Janua 31 2017
Year 2 (February 1,2017—January 31, 2018) $412,982
Year 3(February 1, 2018—January 31, 2019) $420,911
Year 4(February 1, 2019—January 31, 2020) $429,369
Year 5(February 1, 2020—January 31, 2021) $437,857
Five f51 Year Total: -- 080169
OPTION 3-Skidata
ATTACHMENT"C"
Part 2 of 3
Proposed Facility Equipment Investment to be provided by Contractor
Including
Equipment provided as part of the facility Investment will be is Security
to Contractor represents
Standard (D$S),
under the PCI DSS, Payment Application (PA)
and warrants that Contractor is familiar with the latest PCI Data Secur Yyt�ctards Contractor shall
all credit card and account information prolectad card industry
DSS, PIN Transaction Security(PTS)and related payment i
compN with all applicable requirements for handling PC[ data, Inducting compliance arty e
certifications and practices set forth at the Security Standards Ccundl•Contractor agrees to provide
written evidence of GOnbactOes certification and written procedures under applicable PCi o �
ear
ntract
The list provided will include all approved equipment to be amortized over the five (5)y
term.
> Revenue Control Equipment
Make/Model Cost 34 573
Equipment Location. AC arrier Ga es �t
Entdfl6�— Exit F ••_,_ ,,..aw.Nerl $�-----,��dSq I
F ti3 --_ t eewer Gafg unumnea— ---' �
r a $
Ent pAanual Paystatlon $`���
B
8.416- I
Terminal $ 7,pOQ
AI{Locations 0
0ce
Bus Ines
—�`_`e
AIIs Low
veroverflow
ow Lot
Overheadlrraininc/Pr_ofii, $ t
Other Equipment $�
308000
f
l— r
_ TOTAL
s
,
RFP#16-02
Page 23 of 77
Y
i
COMPENSATION
HOURLY RATES:
Shuttle Operation, Hourly Charge............$ 3g•Ohour.
Hourly Charge for TEO,for special events.........$ 2 Jhour.
To beapproved by the City when applicable In addition to the total management fee. (This
ufdbO apedal events or service provided In addafon to charges es listed lrr the Scope of
Servkes,Rom L).
TOTAL PROPOSED ANNUAL MANAGEMENT FEE
lncfusive ofALLIabor,payroll,matedws,equipment,operWng expenses and facipty Investment
Year f (February 1,2016—January 31, 2017) $ am,080.00
Year 2(February 1, 2017—January 31,2018) S �-a82.00
Year 3(February 1,2018—January 31,2019) 665,
Year 4(February 1, 2010—January 31,2020) 3 694189.00
Year 5(February 1,2020—January 31, 2021) 71&11$7.
Grand Total Management Fee for five(5)Years$3,398,109.00
Ihree million three hundred nlne(y elaht,(ttqusend one hundred ninety nine dollars
ill the Grand Total amount In words on line above)
NAME OF FIRM: g
ell
.AUTHORIZED SIGNATURE
PRINTED NAME• stave Burton
TITLE : President
RFP#18.02
Page 24 of 71
EXHIBIT "C"
AIRPORT CONCESSION DISADVANTAGED BUSINESS
ENTERPRISE (ACDBE) PROGRAM
In accordance with the Code of Federal Regulations, 49 CFR parts 23, the City will carry out
applicable federal requirements in the award and administration of any contract awarded hereunder.
The City's current 2015 through 2017 goal for non-car rental concessions contracts is 1.2%. Non-
DBE proposers who are unable to achieve that goal must submit documentation of the Good Faith
Effort that was used to include DBE participation in their proposal in efforts to achieve the goal. The
Concession operator shall not discriminate on the basis of race, color, national origin, or sex in the
performance of this contract. DBEs will be afforded full opportunity to submit responses to this RFP.
The Contractor shall keep such records as are necessary to show compliance with the City's ACDBE
Program and, on the request of the City, shall make such records available on a quarterly basis for
review by the City.
EXHIBIT "D"
COMPENSATION
TOTAL MANAGEMENT FEE
COMPENSATION
HOURLY RATES:
Shuttle Operation,Hourly Charge... .......$ 38�_54/hour.
Hourly Charge for TEO,fofspeclal events.........$ —27.Y5,lhour.
To be approved by the City when applicable In addition to the total management fee. (This
would be tor.special events or service provided in addition to charges as listed In the Scope of
-. Services,item L). -
_ TOTAL PROPOSED ANNUAL MANAGEMENT FEE
Inclusive ofALL labor,payroll,materials,equipment operating expenses and facility Investment..
Year i(February 1,2016—January 31,2017) $_ ssD:O80.00
Year 2(February 1,2017—January 31,2013) $ 662.482.00
Year 3(February 1,2018-January 31,2019) $ B65.411.t10
Year 4(February 1,2019—January 31,2020) $ 894.369.00
Year 5(February 1,2020—January 31,2021) $ 715,857.00
Grand Total Management Fee for five(5)Years$3,398,199.00
199
Three million three hundred nlrietJ afaht thousend one hundred ninety nine doll- a
(write the Grand Total amount in words on tine above).
NAME OF FIRM:
AUTHORIZED SIGNATURE:
PRINTED NAME: Stave Burton
TITLE - President
Page 24 of 71
EXHIBIT "E"
FEDERAL AVIATION ADMINISTRATION REQUIRED PROVISIONS
1. Licensee, as a part of the consideration for this License, covenants and aggress "as a
covenant running with its interest in property' that in the event facilities are constructed,
maintained, or otherwise operated on the Property of the License Areas for a purpose for
which a Department of Transportation ("DOT') program or activity is extended or for another
purpose involving the provision of similar services or benefits, the Licensee shall maintain
and operate such facilities and services in compliance with all other requirements imposed
pursuant to Title 49, Code of Federal Regulations DOT, Part 23, Nondiscrimination in
Federally Assisted Programs of the Department of Transportation-Effectuation of Title VI of
the Civil Rights Act of 1964, as.such regulations may be amended from time to time.
2. This Agreement is subject to the requirements of the U.S. Department of Transportation's
regulations, 49 CFR Part 23. The concessionaire or contractor agrees that it will not
discriminate against any business owner because of the owner's race, color, national origin
or sex in connection with the award or performance of any concession agreement,
management contract, or subcontract, purchase or lease agreement or other agreement
covered by 49 CFR Part 23.
3. The concessionaire or contractor agrees to include the above statements in any subsequent
concession agreement or contract covered by 49 CFR Part 23, that it enters and causes
those businesses to similarly include the statements in further agreements.
4. In the event of a breach of the covenants specified in Subsection 10.1 and 10.2 of this
License, City shall have the right to terminate the License and to reenter and repossess the
License Areas and the facilities thereon and hold the same as if said License had never been
made or issued. This provision does not become effective until the procedures of Title 49,
Code of Federal Regulations, Part 23 are followed and completed, including the expiration of
any appeal rights.
5. Licensee shall furnish its services on a fair, equal, and not unjustly discriminatory basis to all
users thereof and it shall charge fair, reasonable, and not unjustly discriminatory prices for its
services; provided that Licensee may be allowed to make reasonable and nondiscriminatory
discounts, rebates, or other similar type of price reductions to volume purchases or other
rational, reasonable basis. Non-compliance with this provision shall constitute a material
breach of this License and in the event of such non-compliance, City shall have the right to
terminate this License and any interest in property created without liability or at the election of
the City or the United States either or both Governments shall have the right to judicially
enforce this provision.
6. Licensee agrees that it shall insert the above five (5) provisions in any agreement or contract
by which Licensee grants a right or privilege to any person partnership, or corporation to
render services to the public on the Lease Areas pursuant to this License. Nothing in this
32
provision shall be construed as waiving any obligations or requirements of the Licensee
pursuant to Subsection 4.3 and 9.3 of this License or abrogate the rights of the City pursuant
to such subsection.
7. The License shall be subordinate to the provisions and requirements of any existing or future
agreement between the City and the United States relative to the development, operation, or
maintenance of the Property.
8. This License, and all provisions hereof, shall be subject to whatever right the United States
Government now has or in the future may have or acquire, affecting the control, operation,
regulation, and taking over of the Property or the exclusive or non-exclusive use of the
Property by the United States during a time of war or national emergency.
33