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HomeMy WebLinkAboutA7093 - AMERICAN ASSOCIATION OF AIRPORT EXECUTIVESlERS NTERACTIVE EMPLOYEE TRAINING LEARNING SUfTE SERVICE RENEWAL Palm Springs International Airport May 9, 2019 ^lETLS May 9, 2019 Mr. Scott M. Daugherty Airport Security Coordinator Palm Springs International Airport 3400 E. Tahquitz Canyon Way Palm Springs, CA 92264 760.318.3800 scott.daugherty@palmsprings-ca.gov Re; Interactive Employee Training - Learning Suite (lET-LS) - Service Descriptions, Terms, and Conditions The American Association of Airport Executives (AAAE) is the largest professional organization for airport executives in the world, serving thousands of airport personnel at public-use airports across the country. Incorporated in 1928, AAAE is now one of the largest and most influential associations in Washington and is recognized as the training and technology resource expert for the airport industry. Airport training is a unique market niche and AAAE leads the way in providing innovative solutions and ever-improving products and services. This service renewal provides information regarding our lET-LS service level offerings for the lET-LS system. The airport may address questions or an issue regarding this proposal to Trina Hadden, AAAE, at trina.hadden@aaae.org or 703.575.2470 We look forward to continuing our partnership with you. Sincerely, Trina Hadden Staff Vice President, Operations, Training & Technology Services AAAE The Barclay Building 601 Madison Street Alexandria, VA 22314 Email: trina.hadden@aaae.org Telephone: 703.575.2470 ^lETLS SERVICE LEVELS (PSPj Current Service Level: [2] Service Period: [07/01/2019 - 06/30/2020| lET SERVICE PLAN LEVEL 1 LEVEL 2 LEVEL 3 SAM - 8PM ET M-F Phone Support V Database Support V V Help Desk Ticketing System V y/V Automated Hardveare Monitoring V Live Online Tech Diagnostic Session V System Updates and Patches V Live Online Remote Tech Support Interactive Course Changes (Excludes Video) y/ Onsite System Service (Annually) Train the Trainer (Annually) Regulatory Requirements Custom Content/ Video Changes Service Allowance* ($1,500 per workstation) Per Workstation 1 $1,300 $2,200 $3,700 Number of Workstations 6 6 6 S2220'mm,: *Service Allowance - A monetary allowance that can be usedfor such services as hardware repair/replacement that is not covered under the manufacturer's warranty, video or interactive course changes, new course production, etc. See the pricing chart for the amount that is included in your package. The contracted allowance expires 24 months after the contract inception, if not used. ($15,000 Max) ^lETLS SERVICE DESCRIPTIONS lET SERVICE PLAN LEVEL 1 LEVEL 2 LEVEL 3 1 SAM - 8PM ET M-F Phone Support Includes technical telephone support between the hours of SAM & 8PM EST Monday - Friday (except Federal holidays). Database Support Includes complete maintenance of the database and 24/7 availability of all user data. AAAE ensures data integrity by using overlapping Internet service providers (ISPs), firewall protection for the on-site and remote servers and the daily back up of all data. Help Desk Ticketing System AAAE implements a help desk ticketing system to improve the quality of customer satisfaction. service, accountability, and Automated Hardware Monitoring AAAE will provide daily, automated hardware monitoring of the hardware systems to verify basic system function and connectivity. Any irregularities will be reported to the designated lET training coordinator. Live Online Tech Diagnostic Session This service allows an in-house technician to remotely take control of a system, following physical authorization on the user end (for security purposes). The tech remotely can diagnose issues. System Updates and Patches Includes all operating and video- quality system updates and patches developed by AAAE with telephone support for installation. Includes all operating and video-quality system updates and patches developed by AAAE with onsite installation (included as part of the Level 2/Level 3 maintenance visits). Live Online Remote Tech Support N/A This service allows an in-house technician to remotely lake control of a system, following physical authorization on the user end (for security purpo.ses). The tech remotely can diagnose issues, download and replace files, and in many cases have the system operational again without having to dispatch an onsite technician. Interactive Course Changes (Excludes Video) Includes periodic editing of test questions and other interactive modifications that can be accomplished in the AAAE studio/edit facilities. This package comes with a standard allowance of 1 hour of free labor per each contracted system (up to a maximum of 10 systems/I 0 hrs of labor). Each additional hour of labor over the maximum amount will be billed at a rate of SI50/hour. Same as Level 1 except the standard labor allowance included is 2 hours of tree labor per contracted system (up to a maximum of 10 systems/20 hrs of labor). Same as LEVEL 2 except any labor charges over the maximum amount will be billed against the remaining balance in the Level 3 maintenance allowance. ^lETLS lET SERVICE PLAN LEVEL 1 LEVEL 2 LEVEL3 Onsite System Service (Annually) N/A Includes an annual on-site visit for preventive maintenance services, plus on-site maintenance or technical meetings, as required. Train the Trainer (Annually) N/A Includes a web-based session for the purpose of introducing our JET training system to new staff, discussing common issues you might experience, or to hold a Q&A session for staff that are familiar with lET. Our hands on approach will also be an opportunity for us to demonstrate any new tools or features of lET. Regulatory Requirements N/A Package includes updates to course material and videos to remain compliant with regulatory changes. Custom Content/ Video Changes Available at an hourly rate of $150. Allows for periodic changes/additions to a custom or Value-Added video course that can be accomplished in the AAAE studio/edit facilities. This package comes standard with 2 hours of free labor per each contracted system (up to a maximum of 10 systems/20 hrs of labor). Each additional hour of labor over the maximum amount will be billed at a rate of $150/hour. Same as LEVEL 2 except any labor charges over the maximum amount will be billed against the remaining balance in the Level 3 maintenance allowance. Service Allowance* ($1,500 per workstation) N/A N/A Includes a monetary allowance that can be used for such services as hardware repair/replacement that is not covered under the manufacturer's warranty, video or interactive course changes, new course production, etc. Sec the pricing chart for the amount that is included in your package. The contracted allowance expires 24 months after the contract inception if not used. 6IETLS !<«»«* SERVICE CONDITIONS SOLE PROVIDER The Interactive Employee Training - Learning Suite (lET-LS) system is patented technology developed by AAAE. On July 8, 2003, the United States Patent OfTlee BXBSEFE AAAE a patent for the computer-based interactive employee training system. The patent number is: US 6.589.05582. A Canadian Patent was awarded on May 22, 2007. Tlie Canadian patent number is: 2,437,677. As a result. AAAE is the sole provider of the lET-LS softwarc/hardware/system/service program. lET software updates are developed, issued and installed only by AAAE. The use of other hardware or outside service or maintenance providers may void the lET warranty. SERVICE PROGRAM COST The cost of the lET-LS system annual service plan is included in the initial cost. The cost for subsequent years arc based on actual market rates and offered in several service levels to meet the specific needs of the airport. Please see the lET-LS Service Level comparison chart to decide which level best works for your airport. Thank you for the privilege of serving your airport. VOIDING OF MAINTENANCE COVERAGE Any unauthorized changes, modifications, repairs or additions to the computer hardware, course software, operating system or the system settings, without the prior consent of an authorized lET Maintenance technician, may void the system coverage under this agreement and any hardware warranties that exist. AAAE INFORMATION AAAE is a 501C6 corporation. The association employs more than 68 full time staff members. The address of AAAE's Corporate Headquarters is: 601 Madison Street. Alexandria. Virginia, 22314: Telephone: (703) 824-0500; Fax: (703) 820- 1395. TIN: 510094939. The Association's Dunn and Bradstreet number is 06-869-7523. The overall financial credit rating is ER4. COVENANT AGAINST DISCRIMINATION In connection with its performance under this Memorandum of Agreement, the organization shall not discriminate against any employee or applicant for employment because of actual or perceived race, religion, color, se.x. age. marital status, ancestry, national origin {i.e., place of origin, immigration status, cultural or linguistic characteristics, or ethnicity), sexual orientation, gender identity, gender expression, physical or mental disability, or medical condition (each a "prohibited basis'"). The organization shall ensure that employees are treated during their employment without regard to any prohibited basis. As a condition precedent to City's lawful capacity to enter this Memorandum of Agreement, and in executing this Memorandum of Agreement, the organization certifies that its actions and omissions hereundcr shall not incorporate any discrimination arising from or related to any prohibited basis in any organization activity, including but not limited to the following: employment, upgrading, demotion or transfer; recruitment or recruitment advertising; layoff or termination; rales of pay or other forms of compensation: and selection for training, including apprenticeship; and further, that the organization is in full compliance with the provisions of Palm Springs Municipal Code Section 7.09.040, including without limitation the provision of benefits, relating to non-discrimination in city contracting". Statemeni of Confidenlialily: All rights reserved. This document is iiilciidcd for certain subject Airport employees ONLY. No part of this document may be reproduced, stored in. or introduced into a database or retrieval system, or transiniltcd, in any form or by any means, (electronic, mechanical, photocopying, recording, or otherwise) without the prior wrinen permission ofAAAE. AAAE reserves all rights in the confidential infonnation and imelleetual property contained in this document. This document contains information relating to a potential business, commercial, fi nancial and technical relationship activity between AAAE and subject airport. The products or architecture names mentioned in this document arc registered trademarks and trade names oftheir respective owners. ^lETLS SERVICE AGREEMENT The service descriptions, terms and conditions will depend on the service package selected using the Service Level Comparison Chart on page 3. The service package coverage is for all licensed lET training systems. CONTRACT TERM AND COST Service Package Start Date End Date Service Level Annual Cost Allowance Amount Level 2 7/01/2019 6/30/2020 513,200 SO TERMINATION: Either Party may terminate the agreement by providing one (1) month written notice. Approved and accepted: PSP - Palm Springs International Airport Signature: Print Name: Title: Date: n^v\A b ^ ^V.O American Association of Airport Executives Signature: Print Name: Title: Date: Patrick Raker Senior VP 4/26/19 r. G Please sign above and return executed copy to: American Association of Airport Executives attn. Trina Hadden Barclay Building 601 Madison Street Alexandria VA 22314 f^rry y wiager or email this signed form to: irina.hadden@aaae.org *�3SG�( AMERASS-13 ACORO' CERTIFICATE OF LIABILITY INSURANCE DATE IMMIDDP THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER.' CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLI BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORi--.- REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER Hub International Mid Atlantic 1445 Research Blvd Suite 210 Rockville, MD 20850 INSURED American Association of Airport Executives 601 Madison Street Suite 400 Alexandria, VA 22314 PHONE (AIC, No, Eat): ADDRESS: mary.stablerQhubintemaUonaLt INSURER(S) AFFORDING COVERAGE INSURER A: Hartford Fire Insurance Compa INSURER e:Trumbull Insurance Company INSURERC: Hartford Casualty Insurance Cc INSURER D:Twin City Fire Insurance Comp; INSURER E: Continental Casualty Company COVERAGES CERTIFICATE NUMBER: REVISION NUMBER- 1 THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR TYPE OF INSURANCE ADDLINSQISUBRWVDi POLICY NUMBER POLICY EFF POLICY EXP ILTN LIMIT$ A'I X COMMERCIAL GENERAL LIABILITY CLAIMS -MADE OCCUR 42UUNBA4D2J 411/2024 4/112025 EACH OCCURRENCE $ 1,000,000 DAMAGE TOaENTEO 1�gpp�pgg MED EXP (Any onePerson) 10,000 PERSONAL B ADV INJURY $ 1,000,000 AGGREGATE LIMITAPPLIES PER: POLICY ❑ JECT rx-1 LOC GENERAL AGGREGATE $ 2,000,000 G PRODUCTS. COMP/OP AGG 2,000,000 OTHER: B AUTOMOBILELIABILITY COMaINED SINGLE LIMIT 1,000�000 X ANY AUTO !� OWNED SCHEDULED AUTOS ONLY AUTOS I42UENBD4765 4/112024 4/1/2025 BODILY INJURY Per Reason) $ BODILY INJURY Per accident eracddenl MACE $ EEpp AUTOS ONLY AUTOSONLV C X UMBRELLA LIAB X OCCUR EACH OCCURRENCE 10,000,000 EXCESS LAB I I CLAIMS -MADE 42RHUBCON17 4IM024 4/1/2025 AGGREGATE s 10,000,000 DED I X I RETENTIONS 10,000 D WORKERS COMPENSATION YIN MYPROPREIIETgOERRIPARTNERIEXECUTNE (Nhmchdoryin NH) EXCLUDED? tt yes, describe under DESCRIPTION OF OPERATIONS bakes N/A 42WEAW3YP5 4/1/2024 X PTR OTH- 4I112025 E.L. EACH ACCIDENT - E,L._DISEASE - EA EMPLOYE E.L. DISEASE- POLICY LIMIT $ -- E Prof./Cyber Liab. 652512376 4/1/2024 4I112025 Each Claim/Aggregate 5,000,000 D �IThird-Party Fidelity 13 KM 0331988.23 4/1/2024 4/112025 $10,000 Ded. 1,000,000 DESCRIPTION OF OPERATIONS / LOCATIONS I VEHICLES (ACORD 101, Add'dlonal Remarks Schedule, may oe attached If more space Is required) When required by written contract, The City of Palm Springs, its officials, employees, and agents are listed as Additional Insured as respects General Liability, Automobile Liability and Professional Liability per the policy terms and conditions. When required by written contract, these General Liability, Automobile Liability, and Professional Liability coverages are primary and non-contributory per the policy terms and conditions. When required by written contract, a waiver of subrogation applies in favor of the Additional Insured as respects General Liability, Automobile Liability, Workers Compensation, and ProfessionallCyber per form per the policy terms and corplyeg�r..aLlp�b� lability follows form and sits over the General Liability, Automobile Liability and Employers Liability per the policy terms and conditions. /iiFaliI@Ib�ylCyber Liability has a retention limit of $100,000. 30 days written notice for Cancellation except 10 days written notice for nonpayment of premium to the Certificate Holder applies as respects General Liability, Automobile Liability, SEE ATTACHED ACORD 101 OFFICE OF THE CITY The City of Palm Springs, its officials, employees and agents 3200 E Tahquitz Canyon Way Palm Springs, CA 92262 ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE PIRAT10 DATE THEREOF, NOTICE WILL BE DELIVERED IN ANCE WITH THE POLICY PROVISIONS. w1A—�t�.nrl-- ACORD 25 (2016/03) © 1988-2015 ACORD CORPORATION. All rights reserved. The ACORD name and logo are registered marks of ACORD ACGOR O° AGENCY Pub international Mid Atlantic POLICYNUMSER EEPAGEI CARRIER EE PAGE 1 AGENCY CUSTOMER ID.AMERASS-13 GREDDY LOC #: 1 I:x ADDITIONAL REMARKS SCHEDULE Page 1 a NAMED INSURED American Association of Airport Executives VA 22314 NAIC CODE ;EE P 1 1 EFFECME DATE: THIS ADDITIONAL REMARKS FORM IS A SCHEDULE TO ACORD FORM, FORM NUMBER: ACORD 25 FORM TITLE: Certificate of Liability Insurance Description of Operations/Locations[Vehicies: Workers Compensation, Umbrella Liability and ProfessionallCyber Liability per the policy terms and conditions. "5A" ACORD 101 (2008/01) © 2008 ACORD CORPORATION. All rights reserved. The ACORD name and logo are registered marks of ACORD