Loading...
HomeMy WebLinkAboutA7270 - SPECTRUM ENTERPRISE S.40% Ir a din .0 U ,C Customer Service Order H THIS SERVICE ORDER ("Service Order"), is executed and effective upon the date of the signature set forth in the signature block below ("Effective Date") and is by and between Charter Communications Operating, LLC on behalf of those operating subsidiaries providing the Service(s) hereunder ("Spectrum") and Customer (as shown below) and is governed by and subject to the Spectrum Enterprise Commercial Terms of Service posted to the Spectrum Enterprise website, https:Henterprise.spectrum.com/ (or successor url) or, if applicable, an existing services agreement mutually executed by the parties (each, as appropriate, a"Service Agreement"). Except as specifically modified herein, all other terms and conditions of the Service Agreement shall remain unamended and in full force and effect. Account Executive: Mark Kim Phone:562-677-0311 ext: Cell Phone: +1 5624194563 Fax: Email: mark.kim@charter.com Order# 10146908 Customer Information: Customer Code 00000000 CITY OF PALM Business Name SPRINGS Customer Type: Existing Customer Federal Tax ID Tax Exempt Status Tax Exempt Certificate# Billing Address Attention To: Account Number 3200 E TAHQUITZ CANYON WAY PALM SPRINGS CA 92262 8340515110486999 Billing Contact Billing Contact Phone Billing Contact Email Address Dolores Olvera 760 323-8225 dolores.olvera@paimspringsca.gov Authorized Contact Authorized Contact Phone Authorized Contact Email Address Arron Brown 760 322-8394 arron.brown@palmspringsca.gov Technical Contact A. Technical Contact Phone Technical Contact Email Address Arron Brown 760 323-8394 arron.brown@palmspringsca.gov ORIGINAL BID AND,OR AGREEMENT Page 1 of 7 Z,.2l..U16 Charier CunI i1UMUM1U11S CONFIDENTIAL T IAL 161111 v.1 Commercial Voice Service Order Information 200 S Civic Dr Palm Springs CA 92262 Porting Current LEC LEC BTN Required Voice Service Order Information 3200 E Tahquitz Cyn Way Palm Springs CA 92262 Porting Current LEC LEC BTN Required Trunk Service Order Information For 200 S Civic Dr Palm Springs CA 92262 E-911 E-911 E-911 Current LEC Current IXC LEC BTN(S) Location 1 Location 2 Location 3 Trunk Service Order Information For 3200 E Tahquitz Cyn Way Palm Springs CA 92262 E-911 E-911 E-911 Current LEC Current IXC LEC BTN S Location 1 Location 2 Location 3 Current Services and Monthly charges At 3200 E Tahquitz Cyn Way , Palm Springs CA 92262 Monthly Description Quantity Sales Price Recurring Total 1 Stati 1 $25.00 $25.00 13 Stati 1 $50.00 $50.00 *Addl Outlet 1 $0.00 $0.00 'Total $75.00 *Prices do not include taxes and fees. Page 2 of 7 C-2016 CliarLOI I.omm Wllcaborls CON IDG(V T IAL 161111 v.1 Commercial rn* New and Revised Services and Monthly Charges At 3200 E Tahquitz Cyn Way , Palm Springs CA 92262 Monthly Description Quantity Sales Price Recurring Total Contract Term ELAN Intrastate 1 Gb s 1 $1,150.00 $1,150.00 36 Months Ethernet EVPL HUB 1 $0.00 $0.00 36 Months Fiber Internet 1Gb s 1 $2,124.00 $2,124.00 36 Months *Total $3,274.00 *Prices do not include taxes and fees. New and Revised Services and Monthly Charges At 5800 BOLERO RD , PALM SPRINGS CA 92264 Monthly Description Quantity Sales Price Recurring Total Contract Term ELAN Intrastate 100 Mb s 1 $510.00 $510.00 36 Months Ethernet Spoke 1 $0.00 $0.00 36 Months *Total $510.00 *Prices do not include taxes and fees. New and Revised Services and Monthly Charges At 100 S PALM CANYON DR , PALM SPRINGS CA 92262 Monthly Description Quantity Sales Price Recurring Total Contract Term ELAN Intrastate 100 Mb s 1 $510.00 $510.00 36 Months Ethernet Spoke 1 $0.00 $0.00 36 Months *Total $510.00 *Prices do not include taxes and fees. New and Revised Services and Monthly Charges At 1300 S La Verne Way Unit Station#4, Palm Springs CA 92264 Monthly Description Quantity Sales Price Recurring Total Contract Term ELAN Intrastate 100 Mb s 1 $510.00 $510.00 36 Months Ethernet Spoke 1 $0.00 $0.00 36 Months *Total $510.00 *Prices do not include taxes and fees. New and Revised Services and Monthly Charges At 277 N Indian Canyon Dr , Palm Springs CA 92262 Monthly Description Quantity Sales Price Recurring Total Contract Term ELAN Intrastate 100 Mb s 1 $510.00 $510.00 36 Months Ethernet Spoke 1 $0.00 $0.00 36 Months *Total $510.00 *Prices do not include taxes and fees. New and Revised Services and Monthly Charges At 300 S Sunrise Way , Palm Springs CA 92262 Monthly Description Quantity Sales Price Recurring Total Contract Term ELAN Intrastate 100 Mb s 1 $510.00 $510.00 36 Months Ethernet Spoke 1 $0.00 $0.00 36 Months *Total $510.00 *Prices do not include taxes and fees. Page 3 of 7 C201 6 CharteP COtmnutliCaborls 10NFF IJEN I IAL 161111 v.1 Commercial =.0-01 New and Revised Services and Monthly Charges At 3601 E Mesquite Ave , Palm Springs CA 92264 Monthly Description Quantity Sales Price Recurring Total Contract Term ELAN Intrastate 100 Mb s 1 $510.00 $510.00 36 Months Ethernet Spoke 1 $0.00 $0.00 36 Months *Total $510.00 *Prices do not include taxes and fees. New and Revised Services and Monthly Charges At 401 S Pavilion Way , Palm Springs CA 92262 Monthly Description Quantity Sales Price Recurring Total Contract Term ELAN Intrastate 100 Mb s 1 $510.00 $510.00 36 Months Ethernet Spoke 1 $0.00 $0.00 36 Months *Total $510.00 *Prices do not include taxes and fees. New and Revised Services and Monthly Charges At 480 W Tramview Rd , Palm Springs CA 92262 Monthly Description Quantity Sales Price Recurring Total Contract Term ELAN Intrastate 100 Mb s 1 $510.00 $510.00 36 Months Ethernet Spoke 1 $0.00 $0.00 36 Months *Total $510.00 *Prices do not include taxes and fees. New and Revised Services and Monthly Charges At 590 E Racquet Club Rd , Palm Springs CA 92262 - ---- Monthly _— Description Quantity Sales Price Recurring Total Contract Term ELAN Intrastate 100 Mb s 1 $510.00 $510.00 36 Months Ethernet Spoke 1 $0.00 $0.00 36 Months *Total $510.00 *Prices do not include taxes and fees. One Time fees At 5800 BOLERO RD , PALM SPRINGS CA 92264 Description Quantity Sales Price Total Installation 1 $0.00 $0.00 Total $0.00 *Prices do not include taxes and fees. One Time fees At 300 S Sunrise Way , Palm Springs CA 92262 Description Quantity Sales Price Total Installation 1 $0.00 $0.00 Total $0.00 *Prices do not include taxes and fees. Page 4 of 7 02016 Ci ial'Lei'C011lf1l UIIICaLIUIIs CONFIDENTIAL 161111 v.l Commercial .14 P .. UM , One Time fees At 480 W Tramview Rd , Palm Springs CA 92262 Description Quantity Sales Price Total Installation 1 $0.00 $0.00 Total $0.00 *Prices do not include taxes and fees. One Time fees At 401 S Pavilion Way , Palm Springs CA 92262 Description Quantity Sales Price Total Installation 1 $0.00 $0.00 Total $0.00 *Prices do not include taxes and fees. One Time fees At 3601 E Mesquite Ave , Palm Springs CA 92264 Description Quantity Sales Price Total Installation 1 $0.00 $0.00 Total $0.00 *Prices do not include taxes and fees. One Time fees At 100 S PALM CANYON DR , PALM SPRINGS CA 92262 Description Quantity Sales Price Total Installation 1 $0.00 $0.00 Total $0.00 *Prices do not include taxes and fees. One Time fees At 590 E Racquet Club Rd , Palm Springs CA 92262 Description Quantity Sales Price Total Installation 1 $0.00 $0.00 Total $0.00 *Prices do not include taxes and fees. One Time fees At 277 N Indian Canyon Dr , Palm Springs CA 92262 Description Quantity Sales Price Total Installation 1 $0.00 $0.00 Total $0.00 *Prices do not include taxes and fees. One Time fees At 3200 E Tahquitz Cyn Way , Palm Springs CA 92262 Description Quantity Sales Price Total Installation 1 $0.00 $0.00 Total $0.00 *Prices do not include taxes and fees. Page 5 of 7 L'201 6 CharL0t I.Aunnumeabort$ CONT IDE T IAL 161Ill v.1 Commercial ec .rlum-, One Time fees At 1300 S La Verne Way Unit Station#4, Palm Springs CA 92264 Description Quantity Sales Price Total Installation 1 $0.00 $0.00 Total $0.00 "Prices do not include taxes and fees. Page 6 of 7 C2016 Charier Cuii inunicaiiuils COIVClDEI\l lAL 161111 v.1 Commercial S .. e,,,rJrUm*1 Special Terms For the purposes of this Service Order,the parties agree as follows: In connection with its performance under this Agreement, Contractor shall not discriminate against any employee or applicant for employment because of actual or perceived race, religion, color, sex, age, marital status, ancestry, national origin ( i.e., place of origin, immigration status, cultural or linguistic characteristics, or ethnicity),sexual orientation, gender identity, gender expression, physical or mental disability, or medical condition (each a"prohibited basis"). Contractor shall ensure that applicants are employed, and that employees are treated during their employment,without regard to any prohibited basis.As a condition precedent to City's lawful capacity to enter this Agreement, Contractor shall certify that its actions and omissions hereunder shall not incorporate any discrimination arising from or related to any prohibited basis in any Contractor activity, including but not limited to the following: employment, upgrading, demotion or transfer; recruitment or recruitment advertising; layoff or termination; rates of pay or other forms of compensation; and selection for training, including apprenticeship; and further,that Contractor is in full compliance with the provisions of Palm Springs Municipal Code Section 7.09.040, including without limitation the provision of benefits, relating to non-discrimination in city contracting. Section 22 (g) (Governing Law, Claims Limitation;Waiver of Jury Trial)is hereby modified to the following: The law of the state of California shall govern the construction, interpretation, and performance of this Service Agreement. Any legal action brought under or in connection with the subject matter of the Service Agreement shall be brought only in the United States District Court for the Central District of California or, if such court would not have jurisdiction over the matter, then only in a California State court sitting in the County of Riverside. Each party submits to the exclusive jurisdiction of these courts and agrees not to commence any legal action under or in connection with the subject matter of the Service Agreement in any other court or forum. Each Party waives any objection to the laying of the venue of any legal action brought under or in connection with the subject matter of the Service Agreement in the Federal or state courts sitting in the County of Riverside and agrees not to plead or claim in such courts that any such action has been brought in an inconvenient forum.Any claim that Customer wishes to assert under the Service Agreement must be initiated not later than one (1)year after the claim arose. IN ANYAND ALL CONTROVERSIES OR CLAIMS ARISING OUT OF OR RELATING TO THIS SERVICE AGREEMENT, ITS NEGOTIATION, ENFORCEABILITY OR VALIDITY, OR THE PERFORMANCE OR BREACH THEREOF OR THE RELATIONSHIPS ESTABLISHED HEREUNDER, CUSTOMER AND SPECTRUM EACH HEREBY WAIVES ITS RIGHT, IF ANY, TO TRIAL BY JURY. Except as specifically modified herein,the Commercial Terms of Service remain in effect as written. Any additional domestic and international long distance calls exceeding the minutes of use package will be charged at the rates listed at www.enterprise.spectrum.com.Toll Free calls exceeding the minutes of use package will be charged at the toll free rate plan associated with the toll free number. Electronic Signature Disclosure By signing and accepting below you are acknowledging that you have read and agree to the terms and conditions outlined in this document. Authorized Signature for Customer Printed Name and We Date fined A' EST: APPROVED BY CITY CiC;U CiL ,�,��All1�i c,�� Page 7 of 7 C2010 1 harLer CoininunicaLlorls CON IDENI T IAL. 161111 v.1 Commercial SPECTRUM ENTERPRISE SERVICE AGREEMENT The customer identified below ("Customer") hereby acknowledges and agrees to the Commercial Terms of Service available at https://enterprise.sl)ectrUm.com/ ("Terms of Service"), which are incorporated herein by this reference, with respect to any service order(s) placed by Customer and accepted by Spectrum.hereafter (each, a "Service Order"), which together with this agreement constitute the "Service Agreement" by and between the Customer and.Charter Communications Operating, LLC on behalf of those operating subsidiaries providing the service(s)hereunder("Spectrum"). Spectrum Contact Information Spectrum Enterprise Contact: Mark Kim 12405 Powerscourt Drive St. Louis, MO 63131Telephone: 562-677-0311 Email: mark.kim@charter.com Customer Information Customer Name(Exact Legal Name): CITY OF PALM SPRINGS Main Tel. No.: Billing Address: 3200 E TAHQUITZ CANYON WAY Suite: City:PALM SPRING;State: CA Ti •Code: 92262 Billing Contact Name: el.No.: E-mail: Dolores Olvera (760)323-8225 dolores.olvera@palmspringsca.gm Authorized Contact Name: el.No.: E-mail: Arron Brown -. (760)322-8394 arron.brown@palmspdngsca.gov BY EXECUTING THIS SERVICE AGREEMENT BELOW, CUSTOMER ACKNOWLEDGES THAT: (1) CUSTOMER ACCEPTS AND•AGREES TO BE BOUND BY THE TERMS OF SERVICE, INCLUDING THE ARBITRATION SECTION THEREOF,WHICH PROVIDES THAT THE PARTIES DESIRE TO RESOLVE ANY CONTROVERSY OR CLAIM ARISING OUT OF OR RELATING TO THE SERVICE AGREEMENT THROUGH ARBITRATION; AND (2) BY AGREEING TO ARBITRATION, CUSTOMER IS GIVING.UP VARIOUS RIGHTS,INCLUDING THE RIGHT TO TRIAL BY JURY. Customer: CITY OF PALM SPRINGS' , Name (printed): / 1< Title: Date: / A tESM cZ-►�c. C�ler�c Enterprise Short Form v171213a CONFIDENTIAL APPROVED BY CITY COUNCIL Page 1 of 1 ©2016-2018 Charter Communications. All Rights Reserved Spectra -__-__ ENTERPRISE Spectrum Enterprise Ethernet Service Level Agreement This document outlines the Service Level Agreement ("SLA")for fiber-based Spectrum Enterprise Ethernet Service and Spectrum Enterprise Cloud Connect Service (individually the"Service"and collectively the"Services"). Capitalized words used, but not defined herein, shall have the meanings given to them in the Agreement. This SLA is a part of, and hereby incorporated by reference into the Spectrum Enterprise Service Agreement(including the terms and conditions,attachments,and Service Orders described therein,the"Agreement"). To the extent any provision of this SLA conflicts with the Agreement, this SLA shall control. Performance tier goals ("SLA Targets") are set forth in the table(s)below. Ethernet Services SLA Targets presented below are measured end to end(i.e.from any two applicable Customers edge or network interface devices at the Service Location)at the individual circuit or service level, and any applicable credits are issued for the affected circuit or service(the"Affected Service"). The Cloud Connect Service SLA Target for Availability is measured between Spectrum Enterprise's network interface device (NID) located at the Customer location and the point of physical handoff of the Service to the Cloud Service Provider(the"Gateway Point"). 1. SLA Targets for Ethernet and Cloud Connect Services: Spectrum Enterprise Ethernet Services SLAs Performance Tier On-Net Off-Net Metro Regional National Miles 0- 155 156-746 >746 N/A Kilometers 0-250 251 - 1200 > 1200 N/A Latency < 10ms <25ms < 125ms < 125ms Jitter <2ms <4ms <8ms <8ms Frame Loss <0.01% <0.01% <0.01% <0.01% Availability > 99.99% >99.99% >99.99% >99.99% MTTR 4 hrs. 4 hrs. 4 hrs. 4 hrs. "On-Net"includes circuits that are provided by Spectrum Enterprise to Service Locations directly from the Spectrum Network. 2 "Off-Net"includes circuits that are provided to geographic locations that may be outside or inside Spectrum Enterprise service areas and are provided by third party service providers and not from the Spectrum Network. Spectrum Enterprise Cloud Connect Gateway PointSLAs Availability >99.99% 11. Priority Classification: "Excluded Disruptions" means (i) planned outages, (ii) routine or urgent maintenance, (iii) time when Spectrum Enterprise is unable to gain access to Customer's premises to troubleshoot, repair or replace equipment or the Service, (iv) service problems resulting from acts of omissions of Customer or Customer's representatives or agents, (v) Customer equipment failures, (vi) Customer is not prepared to release the Service for testing, and (vii) Force Majeure Spectrum Enterprise Ethernet SLA.v.181023 Page 1 of 5 ©2017,2018 Charter Communications.All Rights Reserved. Not all products,pricing and services are available in all areas.Pricing and actual speeds may vary.Restrictions may apply.Subject to change without notice. spectrumsENTERPRISE - - Events. Notwithstanding anything to the contrary in the Agreement, any service issues beyond the connectivity to the Cloud Service Provider is not covered by this SLA. A"Service Disruption"is defined as an outage, disruption, or severe degradation, other than an Excluded Disruption, that interferes with the ability of a Spectrum Enterprise network hub to transmit and receive network traffic between Customer's A and Z Service Locations. The Service Disruption period begins when Customer reports a Service Disruption using Spectrum Enterprise's trouble ticketing system by contacting Customer Care, Spectrum Enterprise acknowledges receipt of such trouble ticket, Spectrum Enterprise validates that the Service is affected and Customer releases the Service for testing. The Service Disruption ends when the affected Service has been restored. "Service Degradation"means a degradation of the Service that is not a Service Disruption or a result of an Excluded Disruption, such as failure of the Service to achieve the SLA Targets for Latency/Frame Delay, Jitter/Frame Delay Variation, or Packet/Frame. Spectrum Enterprise will classify Service problems as follows: Priority Criteria Service Disruption resulting in a total loss of Service;or Priority 1 Service Degradation to the point where Customer is unable to use the Service and is prepared to release it for immediate testing (each a"Priority 1 Outage"). Priority 2 Service Degradation where Customer is able to use the Service and is not prepared to release it for immediate testing. Priority 3 •- A service problem that does not impact the Service; or • A single non-circuit specific qualityof Service inquiry. III.Service Availability "Service Availability"is calculated as the total number of minutes in a calendar month less the number of minutes that the Service is unavailable due to a Priority 1 Outage ("Downtime"), divided by the total number of minutes in a calendar month. The following table contains examples of the percentage of Service Availability translated into minutes of Downtime for the 99.99%Service Availability Target: Percentage'by Days Per Month 1 Total Minutes I Month Downtime Minutes 99.99%for 31 Days 44,640 4.5 99.99%for 30 Days 43,200 4.3 u 99.99%for 29 Days 41,760 4.2 99.99%for 28 Days 40,320 4 Spectrum Enterprise Ethernet SLA.v.181023 Page 2 of 5 ©2017,2018 Charter Communications.All Rights Reserved. Not all products,pricing and services are available in all areas.Pricing and actual speeds may vary.Restrictions may apply.Subject to change without notice. -= IL ENTERPRISE IV.Mean Time to Restore("MTTR") The MTTR measurement for Priority 1 Outages is the average time to restore Priority 1 Outages during a calendar month calculated as the cumulative length of time it takes Spectrum Enterprise to restore a Service following a Priority 1 Outage in a calendar month divided by the corresponding number of trouble tickets for Priority 1 Outages opened during the calendar month for the Service. MTTR per calendar month is calculated as follows: Cumulative length of time to restore Priority 1 Outage(s) per Service Total number of Priority 1 Outage trouble tickets per Service V. Latency/Frame Delay Latency or Frame Delay is the average roundtrip network delay, measured every 5 minutes during a calendar month, unless measurement is not possible as a result of an Excluded Disruption, to adequately determine a consistent average monthly performance level for frame delay for each Service. The roundtrip delay is expressed in milliseconds (ms). Latency/Frame Delay is calculated as follows: Latency/Frame Sum of the roundtrip delay measurements for a Service Delay= Total#of measurements for a Service Spectrum Enterprise Ethernet SLA.v.181023 Page 3 of 5 ©2017,2018 Charter Communications.All Rights Reserved. Not all products,pricing and services are available in all areas.Pricing and actual speeds may vary.Restrictions may apply.Subject to change without notice. - _ -- - Spectrum- ENTERPRISE VI. Packet Loss/Frame Loss Ratio Packet Loss or Frame Loss Ratio is defined as the percentage of frames that are not successfully received compared to the total frames that are sent in a calendar month, except where any packet or frame loss is the result of an Excluded Disruption. The percentage calculation is based on frames that are transmitted from a network origination point and received at a network destination point. Packet Loss/Frame Loss Ratio is calculated as follows: Packet Loss/Frame Loss (%) = 100(%) — Frames Received VII.Jitter/Frame Delay Variation Jitter or Frame Delay Variation is defined as the variation in delay for two consecutive frames that are transmitted (one- way)from a network origination point and received at a network destination point. Spectrum Enterprise measures a sample set of frames every 5 minutes during a calendar month, unless measurement is not possible as a result of an Excluded Disruption, and determines the average delay between consecutive frames within each sample set. The monthly Jitter / Frame Delay Variation is calculated as the average of all of the frame delay variation measurements during such calendar month and is expressed in milliseconds (ms). Jitter/Frame Sum of the Frame Delay Variation measurements for a Service Delay Variation= Total#of measurements for a Service Spectrum Enterprise Ethernet SLA.v.181023 Page 4 of 5 02017,2018 Charter Communications.All Rights Reserved. Not all products,pricing and services are available in all areas.Pricing and actual speeds may vary.Restrictions may apply.Subject to change without notice. ENTERPRISE Vill. Network Maintenance . Maintenance Notice: Customer understands that from time to time, Spectrum Enterprise will perform network maintenance for network improvements and preventive maintenance. In some cases, Spectrum Enterprise will need to perform urgent network maintenance, which will usually, be conducted within the routine maintenance windows.Spectrum Enterprise will use reasonable efforts to provide advance notice of the approximate time,duration,and reason for any urgent maintenance outside of the routine maintenance windows: Maintenance Windows: Routine maintenance may be performed Monday—Friday 12 a.m.—6 a.m. Local Time. IX. Remedies Service Credit: If the actual performance of a Service during any calendar month is less than the SLA Targets, and Customer is in compliance with the terms of the Agreement and this SLA,then Customer may request credit equal to the corresponding percentage of the monthly recurring charges for the Affected Service as set forth in the table below. Any credit to be applied will be off-set against any amounts due from Customer to Spectrum Enterprise in the billing cycle following the date Spectrum Enterprise makes its credit determination. Credit requests must be submitted to Spectrum Enterprise within thirty (30) days of the calendar month in which the SLA Target was missed. Spectrum Enterprise will exercise commercially reasonable efforts to respond to such credit requests within 30 days of receipt thereof. DelayService Mean Time To Latency/Frame Jitter/Frame Packet Loss Availability Restore Variation 30% >4 hours:5 4% 5% 5% 5% 7:59:59 hours >8 hours 10% All SLA Targets are monthly measurements, and Customer may request only one credit per SLA Target per month for the Affected Service. Should one event impact more than one SLA hereunder, Customer shall receive the single highest of the qualifying credits only. Except as set forth below, the credits described in this SLA shall constitute Customer's sole and exclusive remedy, and Spectrum Enterprise's sole and exclusive liability, with respect to any missed SLA Targets. Service Credits hereunder shall not be cumulative per Service. Chronic Priority 1 Outages: If Customer experiences and reports three (3)separate Priority 1 Outages where the Downtime exceeds four(4)hours during each Priority 1 Outage within three(3)consecutive calendar months,then Customer may terminate the Affected Service without charge or.liability by providing at least thirty(30)days written notice to Spectrum Enterprise; provided, however, that (i) Customer may only terminate the Affected Service; (ii) Customer must exercise its right to terminate the Affected Service by providing written notice to Spectrum Enterprise within thirty(30)days after the event giving rise to Customer's termination right; (iii)Customer shall have paid Spectrum Enterprise all amounts due at the time of such termination for all Services provided by Spectrum Enterprise pursuant to the Agreement, and (iv) the foregoing termination right provides the sole and exclusive remedy of Customer and the sole and exclusive liability of Spectrum Enterprise for chronic Priority 1 Outages and Customer shall not be eligible for any additional credits. Termination will be effective forty-five(45)days after Spectrum Enterprise's receipt of such written notice of termination. Spectrum Enterprise Ethernet SLA.v.181023 Page 5 of 5 ©2017,2018 Charter Communications.All Rights Reserved. Not all products,pricing and services are available in all areas.Pricing and actual speeds may vary.Restrictions may apply.Subject to change without notice.