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HomeMy WebLinkAboutA8521 - FRONTIER COMMUNICATIONS fo-n-h er ETHERNET VIRTUAL PRIVATE LINE(EVPL)SCHEDULE Cammunlcatlons With Managed Router Frontier Confidential This is Schedule Number S-0000235099 to the Frontier Services Agreement dated 09/19/2016("FSA")by and between CITY OF PALM SPRINGS (°Customer")and Frontier Communications of America, Inc.on behalf of itself and its affiliates('Frontier). Customer orders and Frontier agrees to provide the Services and Equipment identified in the Schedule below. Primary Service Location: 200 S Civic Center, Palm Springs, Califomia, Schedule Date: 03/26/2020 92262 Schedule Version: NEW®REPLACEMENT[] Service Term: 36 A detailed description of the Services,by location is provided in Tables 1,2 and 3 of this Schedule. Service NRC MRC Ethernet Access Circuit(s) $250.00 $278.00 Ethernet Virtual Circuits)—EVCs $0.00 $0.00 Internet Port and EVC $ $ Static IP Select Size block $ $ Managed Router $250.00 $99.99 Subtotal: $500.00 $377.99 Interstate/Intrastate Pricing Certification: Customer certifies that its dedicated point-to-point traffic over such Services: ® will be more than 10%interstate in nature; OR ❑ will be 10%or less interstate in nature. The ten'interstate in nature'means that the traffic originates in one state and terminates in another state or outside the United States,regardless of how it is routed. 1. Service Description: condition to proceeding('Special Constmction"). Upon notification that Special Construction is required, Customer will have ten (10) business days to notify Ethernet Mdual Private Line is a data service providing paint-to-point or point- Frontier of its acceptance. If the Customer does not agree to the Special to-multipoint Ethernet connections between a pair of User Network Interfaces construction within ten (10) business days,the Customer shall be deemed to (UNIs). EVPL is a carder grade data networking service featuring Quality of have cancelled the Service Schedule without further liability. If the Customer Service (QoS) and the following progressively higher Class of Service (COS) agrees to the Special Construction, Frontier and Customer will execute a levels:Silver Service(Standard Data(SD)Service),Gold Service(Priority Data), replacement Schedule. or Platinum Service (Real Time). EVPL will be designed, provisioned and 2 Obligations of Customer. Customer shall properly use any equipment Or Implemented according to standard switched Ethernet to Network Interfaces components consisting of software,and all pass codes,personal identification numbers("PINs")or other service multiplexed capability over al C Network to Network Interfaces use(NN of access capability obtained from Frontier or an affiliate or vendor Of Frontier and where available and Ethernet Virtual Connections (secs)through the use of F y Virtual Local Area Networks (VLANs) in order to secure traffic separation, shall surrender the equipment and software in good working order to Frontier at privacy and security between Customer's Service Locations over Frontiers a place specified by Frontier and terminate all use of any access capability upon shared switch and backbone infrastructure. Ethernet Virtual Private Line will termination or expiration of this Schedule. Customer shall be responsible for all accept and may untagged and or tagged traffic as described per IEEE 802.1Q uses of PINs, pass codes or other access capability during or after the term networking standards specific to Frontiers Ordering Guidelines for this Service, hereof.Customer agrees that the Equipment and Service provided by Frontier available at hftp:/Ifrontier.comhvholesale/access-services/access-reference- hereunder are subject to the terms,conditions and restrictions contained in any documents,as may be modified by Frontier from time to time. applicable agreements(including software or other intellectual property license agreements)between Frontier and Frontiers vendors.Customer is responsible Managed Router Service: Frontier will configure the Router based on to ensure appropriate processes and protocols are in place for rate shaping to documented customer requirements.Customer shall permit Frontier to access the amount of throughput ordered. Customer acknowledges that failure to the Routers Simple Network Management Protocol (SNMP) variables, and comply with this responsibility may negatively impact Service performance. Customer shall, at Frontiers request, permit one or more Frontier network 3. Equipment or Software Not Provided by Frontier. Upon notice from management systems to be the recipient of SNMP trap messages.Frontier will Frontier that the facilities, services, equipment or software not provided or perform monitoring based on standard SNMP traps received from the Router, approved by Frontier is causing or is likely to cause hazard, interference or Frontier will work to isolate and determine the source and severity of the service obstruction, Customer shall immediately eliminate the likelihood of problems. If a problem is caused by either the network transport or the Router, hazard, interference or service obstruction. If Customer requests Frontier to Frontier and Customer will cooperate to restore the Router to operational troubleshoot difficulties caused by the equipment or software not provided by condition. If the source of the problem is within the Router, Frontier will be Frontier, and Frontier agrees to do so, Customer shall pay Frontier at its then responsible for the repair or replacement of the Router, in Frontiers sole current rates. discretion. If the source of the problem is not the Router,at Customers request Frontier will cooperate with Customer to conduct testing and repair activities, 4. Internet Acceptable Use Policy and Security. For Customers ordering subject to Frontiers standard technician rates.Frontier has no responsibility with Internet integration into the network initially or during the Service Tenn, respect to: ()electrical work external to the Router,including but not limited to Customer shall comply,and shall cause all Service users to comply,with power or back-up power to or from the Router, (J) Router failures caused by Frontier's Acceptable Use Policy("AUP"),which Frontier may modify at any factors not related to the Router or outside Frontiers control,including but not time.The current AUP is available for review at the following address,subject to limited to failure of the Service Location or any of Customers other network change: http:/lwym.fronliercomlpolicies/commercial sup. Customer Is equipment or facilities to conform with Frontiers specifications; (ii)use of the responsible for maintaining awareness of the current AUP and adhering to the Routerfor any purpose other than as intended by the manufacturer, (iv)damage AUP as it may be amended from time to time.Failure to comply with the AUP caused by anyone other than an Frontier employee or representative;(v)Router Is grounds for Immediate suspension or termination of Frontier Internet supplies, accessories, painting,or refurbishing;and (vi)any activity related to Service, notwithstanding any notice requirement provisions of the FSA. anything not furnished by Frontier, or use of Router which fails to conform to Customer is responsible for the security of its own networks, equipment manufacturer or Frontier specifications. hardware,software and software applications.Abuse that occurs as a result of Customers systems or account being compromised or as a result of activities of Special Construction:All Services are subject to availability and Frontier Network third parties permitted by Customer may result in suspension of Customers limitations.The rates identified in this Schedule are estimated based on standard accounts or Internet access by Frontier. Customer will defend and indemnify Installation costs and Services may not be available at all service locations at the Frontier and its affiliates with respect to claims arising from Customers or third rates identified. If Frontier determines, in its reasonable discretion, that the parties' usage of Frontier Internet access through Customers hardware or costs of provisioning Service to any service location are materially higher than software. normal, Frontier will notify Customer of the additional costs associated with provision of the Services and request Customers acceptance of such costs as a Ver.20151120 Pagel of 4 - o�r- ETHERNET VIRTUAL PRIVATE LINE(EVPL)SCHEDULE J communications With Managed Router Frontier Confidential Table 1:Ethernet Access Circuits Service Charges Service Address,and NPA NXX: Service `Location w.. `• ' . , - ` , NRC MRC Access I (Mbps) P 200 S Civic Center Dr, ( ps) Smb Mbps $250.00 $278.00 A CIR Palm Springs,CA,92252, Managed Router Cisco-ISR 4321 $250.00 $99.99 street, Access CIR(Mbps) Mbps $ $ B city,state,zip, NPA NXX Managed Router $ $ street, Access CIR(Mbps) Mbps $ $ C city,state,zip, NPA NXX Managed Router $ $ street, Access CIR(Mbps) Mbps $ $ D city,state,zip, NPA NXX Managed Router $ $ street, Access CIR(Mbps) Mbps $ $ E city,state,zip, NPA NXX Managed Router $ $ street, Access CIR(Mbps) Mbps $ $ F city,state,zip, NPA NXX Managed Router $ $ street, Access CIR(Mbps) Mbps $ $ G city,state,zip, NPA NXX Managed Router $ $ street, Access CIR(Mbps) Mbps $ $ N city,state,zip, NPA NXX Managed Router $ $ street, Access CIR(Mbps) Mbps $ $ city,state,zip, NPA NXX Managed Router $ $ street, Access CIR(Mbps) Mbps $ $ city,state,zip, NPA NXX Managed Router $ $ street, Access CIR(Mbps) Mbps $ $ K city,state,zip, NPA NXX Managed Router $ $ street, Access CIR(Mbps) Mbps $ $ L city,state,zip, NPA NXX Managed Router $ $ street, Access CIR(Mbps) Mbps $ $ M city,state,zip, NPA NXX Managed Router street, Access CIR(Mbps) Mbps $ $ N city,state,zip, NPA NXX Managed Router $ $, street, Access CIR(Mbps) Mbps $ $ O city,state,zip, NPA NXX Managed Router $ $ street, Access CIR(Mbps) Mbps $ $ P city,state,zip, NPA NXX Managed Router $ $ _Subtotal: $500.00 $;.379.99 Tablet: Internet Access Internet Service added to LAN Solution Internet Elements Originating Access Location Termination on the MRC Internet Internet Port and EVC(Silver ONLY) Mbps Internet Port $ StaticiP Block:CIDR Usable Addresses ;IP Version NRC MRC $. _ $ Ver.20151120 Page 2 of 4 flQ-n I l er ETHERNET VIRTUAL PRIVATE LINE(EVPL)SCHEDULE Communications With Managed Router Frontier Confidential Table3: Ethernet Virtual Circuits(EVCs)by Class of Service ' 4 " Origiriating'Access Terminating Access ' Service Type of:EVC(Silver,Gold,Platinum) EVC CIR(Mbps) Service Location Table Location MRC from.Table l from Table 7 Platinum - 5mb Mbps A A $0.00 Mbps $ Mbps $ Mbps $ Mbps $ Mbps $ Mbps $ Mbps $ Mbps $ Mbps $ Mbps $ Mbps $ Mbps $ Mbps $ Mbps $ Mbps $ Mbps $ Mbps $ Mbps $ Mbps $ Mbps $ Mbps $ Mbps $ Mbps $ Mbps $ . Subtotal: "$ . This Schedule is not effective and pricing,dates and terms are subject to change until signed by both parties,and may not be effective until approved by the FCC and/or applicable State Commission. This Schedule and any of the provisions hereof may not be modified in any manner except by mutual written agreement. The above rates do not include any taxes,fees or surcharges applicable to the Service.This Schedule, and all terms and conditions of the FSA, is the entire agreement between the parties with respect to the Services described herein,and supersedes any and all prior or contemporaneous agreements,representations,statements,negotiations,and undertakings written or oral with respect to the subject matter hereof. Frontier Communications of America,Inc. CITY OF PALM SPRINGS Frontiees Signature: Customer's Signature: Printed Name: r-v 4.L(v4i\)so-^J Printed Name: t),i d 14 . cad. Title: Title: Cii'jsu Date: /aQ h Date: 4-q-207-a APPROVED AS TO FORM �((� A EST: APPROVED BYCRYCOUNC [�\�7 Ver.20151120 CI C N'Y Page 3 of 4 ity Clerk fro71-7 er• ETHERNET VIRTUAL PRIVATE LINE(EVPL)SCHEDULE Communications With Managed Router Frontier Confidential Ver.20151120 Page 4 of 4 fro-nti er° SIP TRUNKING SCHEDULE Communications Frontier Confidential This is Schedule Number S-0000235106 to the Frontier Services Agreementdated 09/19/2016("ESA")by and between CITY OF PALM SPRINGS (°Customer")and Frontier Communications of America, Inc.on behalf of itself and its affiliates (°Frontier). Customer orders and Frontier agrees to provide the Services and Equipment identified in the Schedule below. Primary Service Location: Street Address: 3400 E Tahqu(tz Canyon Way, Schedule Date: 03/26/2020 City,State,Zip: PALM SPRINGS,California, 92262 Service Term: 36 Service MRC QTY TOTAL MRC SIP Trunks $9.99 46 $459.54 Direct Inbound Dialing('DID") $ $ Domestic Block Of Time Plans Minutes/MRC/Overage Rate Block of Time shared between all, in Attachment 1 1+outbound for Voice over IP Service Select Tall Free Select Other LD Domestic Measured/Metered Long Distance Per Minute Rate 1+outbound for Voice over IP Service $ !min. Supplemental Terms and Conditions 1. Service Description. A Frontier SIP Tmnking Service is a business voice communications service using Internet Protocol(IP)technology.It provides voice communications between a station on an IP-capable PBX(IP-PBX)on Customers local area network(LAN)and()for off-net Services,a station on the Public Switched Telephone Network CPSTN');(it)for on-net Services,a station on Fronfiers converged services network,in each case using IP technology and SIP Tmnking service functionality. B. Frontier SIP Tmnking Service provides the following: • Access to the PSTN,or additional ports on Frontiers converged services network • VoIP service using the Session Initiation Protocol(SIP)to provide telephone services to Customers equipped with a SIP-based private branch exchange(IP- PBX) • Access to 9-1-1 Emergency Services,subject to the limitations and terms in this Schedule. 2. Emergency 911 Service. A E911 Limitation Issues:Customer acknowledges that the Service is provided directly to Customers IP PBX server,and the outgoing telephone number or numbers(Emergency Location Identiffcetion Numbers,or"ELIN")sent to Frontiers network and used for Automatic Number Identification("ANI")for locating the origination position of an E911 cal I Isfare provisioned and programmed Into the PBX.Customer understands and acknowledges that changing the Service location affects emergency 911 location services,and agrees that the SIP Tmnking Service will not be used at any location other than the Primary Service Location Identified in this Schedule.Customer requests and agrees that all emergency 911 calls made through Frontiers network will be sent to the Public Safety Answering Point serving the Primary Service Location. If Customer wishes to change the Primary Service Location,Customer will contact Frontier,and Frontier will provide Customer with Information about how to update the registered location of the Equipment. Customer is responsible for managing and maintaining the accuracy of ANI with respect to the Services,including but not limited to providing timely,accurate and Inclusive Information to Frontier for submission into the E911 database.Frontier assumes no liability for use of the Service other than as described herein. Customer is responsible for notifying each Individual using the Service that the Equipment ran not be used for any calls(including but not limited to emergency calls)If the broadband connection or electrical power to the Equipment falls. CUSTOMER SPECIFICALLY ACKNOWLEDGES RECEIPT OF AND UNDERSTANDS THE LIMITATIONS OUTLINED HEREIN. CUSTOMER WILL DEFEND,INDEMNIFY,AND HOLD FRONTIER HARMLESS FROM ANY LOSS,COST,EXPENSE OR LIABILITY(1)ARISING FROM OR IN ANY WAY RELATED TO CUSTOMER'S FAILURE TO PROVIDE THE REQUIRED NOTICES,OR(II)OTHERWISE RELATED TO THE USE OF E-911 SERVICES,EXCEPT TO THE EXTENT CAUSED BY FRONTIEWS GROSS NEGLIGENCE OR WILLFUL MISCONDUCT. B. Disclaimer:911 SERVICE IS OFFERED SOLELY AS AN AID IN CONTACTING AN APPROPRIATE PSAP IN CONNECTION WITH FIRE,POLICE AND OTHER EMERGENCIES. FRONTIER IS NOT RESPONSIBLE FOR ANY LOSSES, CLAIMS, DEMANDS, SUITS OR ANY LIABILITY WHATSOEVER, WHETHER SUFFERED,MADE,INSTITUTED OR ASSERTED BY CUSTOMER OR BY ANY OTHER PARTY OR PERSON FOR ANY PERSONAL INJURY TO OR DEATH OF ANY PERSON OR PERSONS,AND FOR ANY LOSS, DAMAGE OR DESTRUCTION OF ANY PROPERTY, WHETHER OWNED BY CUSTOMER OR OTHERS,CAUSED OR CLAIMED TO HAVE BEEN CAUSED BY:(1)MISTAKES,OMISSIONS,INTERRUPTIONS,DELAYS,ERRORS OR OTHER DEFECTS IN THE PROVISION OF EMERGENCY 911 SERVICE,OR(2)INSTALLATION,OPERATION,FAILURE TO OPERATE,MAINTENANCE,REMOVAL,PRESENCE, CONDITION, LOCATION OR USE OF ANY EQUIPMENT AND FACILITIES FURNISHING THIS SERVICE. FRONTIER IS NOT RESPONSIBLE FOR ANY INFRINGEMENT OR INVASION OF THE RIGHT OF PRIVACY OF ANY PERSON OR PERSONS,CAUSED OR CLAIMED TO HAVE BEEN CAUSED,DIRECTLY OR INDIRECTLY,BY THE INSTALLATION,OPERATION,FAILURE TO OPERATE,MAINTENANCE,REMOVAL,PRESENCE,CONDITION,OCCASION OR USE OF EMERGENCY 911 SERVICE AND THE EQUIPMENT ASSOCIATED THEREWITH,OR BY ANY SERVICES FURNISHED BY FRONTIER INCLUDING, BUT NOT LIMITED TO,THE IDENTIFICATION OF THE TELEPHONE NUMBER,ADDRESS OR NAME ASSOCIATED WITH THE PHONE USED BY THE PARTY OR PARTIES ACCESSING EMERGENCY 911 SERVICE,AND WHICH ARISE OUT OF THE NEGLIGENCE OR OTHER WRONGFUL ACT OF FRONTIER, CUSTOMER,ITS END USERS,AGENCIES OR MUNICIPALITIES,OR THE EMPLOYEES OR AGENTS OF ANY ONE OF THEM. 3. Service Availability, A. Customers Loral Area Network('LAN')environment must meet the requirements for speed,duplex,bandwidth,and appropdate'Managed Switch'support.LAN wiring must be Category 5(CAT5)or better. Any IP-PBX used by Customer must be validated by Frontier for service availability.Frontiers IP-VPN(without limitation) is not available at all locations,depending on the availability of appropriate enabling facilities and the condition of the facildies serving Customers location. B. Customer is responsible for the correct setup and Customer is responsible for maintaining the quality and condition of its LAN,and thus,Frontier is not responsible for poor quality or outages of the Service that result from the quality or cendition of Customers LAN.Frontier reserves the right to reject any order for Services for any reason,including without limitation the inability or impracticality of providing such Service in a particular geographic area In which Frontier does not have sufficient presence,capacity,corporate infrastructure or network technical infrastructure to effectively support the requested Service.In addition,Customer understands that use of the Services is restricted in the following manner.(1)At any given time,Customer may only place as many concurrent calls as it has purchased simultaneous Ver.20160212 Page 1 of 2 fro-n-her° SIP TRUNKING SCHEDULE Communications Frontier Confidential calling capacity;III)Customer may modify Frontier installed design and/or configuration at their own risk;(i)Customer may not utilize auto-dialers or any similar type of device in connection with Frontier SIP Trunking Service;and(iv)Customer may not use Frontier SIPTmnking Service for telemarketing,fax broadcasting,fax blasting,or continuous or extensive call forwarding.CUSTOMER EXPRESSLY ACKNOWLEDGES THAT ANY VIOLATION OF THE FOREGOING RESTRICTIONS ON ITS USE OF THE SERVICE MAY RESULT IN THE IMMEDIATE TERMINATION OF THE SERVICE BY FRONTIER. 4. Obligations of Customer. A Customer shall properly use any equipment or software,and all pass codes, personal identification numbers("PINs")or other access capability obtained from Frontier or an affiliate or vendor of Frontier and shall surrender the equipment and software in good working order to Frontier at a place specified by Frontier and terminate all use of any access capability upon termination or expiration of this Schedule.Customer shall be responsible for all uses of PINS,pass codes or other access capability during or after the term hereof. B. Except as otherwise expressly stated herein,Customer is responsible for obtaining,installing,configuring and maintaining all equipment(including,but not limited to,SIP phones,and firewalls),software,wiring,power sources,telephone connections and/or communications services necessary for interconnection with Frontiers network or otherwise for use in conjunction with IF Service(Facilities).Customer Is responsible for ensuring that such Facilities are compatible with Frontiers requirements and that they continue to be compatible with subsequent revision levels of Company-provided equipment, software and services. Frontier is not responsible for the availability,capacity and/or condition of any Facilities not provided by Frontier.Customer is responsible for operation and configuration of its computer(s)and LANNVAN.If C ustomer connects any Facilities to IP Service that Customer reasonably should know may not be compatible with IP Service,Customer is solely responsible for any effects that arise from that connection and Customer waives any claims against Frontier relating to the performance of IF Service. Customer may purchase CPE necessary for use of the Services,as well as extended Maintenance in such CPE from Frontier under the terms of a separate Equipment Purchase,Installation and Maintenance agreement C. Use of IP Service,like other network-based services,writes certain security risks to the systems and networks of Customer,Frontier and third parties including,but not limited to:misuse;unauthorized access;.alterations;theft;destruction;corruption;and attacks('Occurrences').Customer shall,at its own expense,take security measures Including but not limited to use of firewalls,passwords,access restrictions,encryption,policies,and physical access restrictions('Secudty Measures')to protect from Occurrences all Services, IF traffic, Facilities and other equipment, software, data and systems located on Customer's premises or otherwise in Customer's control and used in Connection with IP Service,whether owned by Customer,Frontier,or Frontiers subcontractors. D. Customer agrees that Frontier is not liable,in contract,tort,or on any other basis,for any loss resulting from any Occurrences or use of Services,Facilities or other equipment,software,data and systems.Customer is responsible for all security measures,even if Customer uses a third party or Frontier to configure and Implement them. S. Equipment or Software Not Provided by Frontier. A. Upon notice from Frontier that the facilities,services,equipment or software not provided or approved by Frontier is causing or is likely to cause hazard,interference or service obstruction,Customer shall Immediately eliminate the likelihood of hazard,interference or service obstruction,If Customer requests Frontier to troubleshoot diffiwlfies caused by the equipment or software not provided by Frontier,and Frontier agrees to do so,Customer shall pay Frontier at its then Curent rates. B. Frontier reserves the right to approve/reject the make,model and or software of the Customer-provided router and modem to be used as the gateway to the Frontier network. Frontier will identify for Customer makes or models of routers and modems with which it has experience, but no such Information shall be deemed a recommendation,representation or warranty with respect to such equipment. C. Frontier and Customer will cooperatively establish the initial Configuration for the Customer-provided routers interface with the Frontier network D. Frontier may,from time to time,procure Services or facilities from an affiliate of Frontier,and in doing so,may act as.an agent and not a principal for the affiliated entity with respect to the procurement and provision of the Service or facility.The Service or facility may be provided by an affiliate or vendor that is a common caller, in which case the provision of the service or facility may be provided pursuant to terms and conditions stated in a filed federal or state tariff,which Customer agrees will govern the provision of the service or the facility. This Schedule is not effective and pricing,dates and terms are subject to change until signed by both parties,and may not be effective until approved by the FCC and/or applicable Stale Commission.This Schedule and any of the provisions hereof may no be modified in any manner except by mutual written agreement The above rates do not Include any taxes,fees or surcharges applicable to the Service.This Schedule,and all terms and conditions of the FSA,is the entire agreement between the parties with respect to the Services described herein,and supersedes any and all prior or Contemporaneous agreements,representations,statements,negotiations,and undertakings written or oral with respect to the subject matter hereof. Frontier Communications of America,Inc. CITY OF PALM SPRINGS Frontier's Signature: Customer's Signature: s Printed Name: (�Gr--1NS � Printed Name: D0.vfd 2r_od Title: ID r J's 5 Title: C:43 Mona v Date: '3 �(� �LO Date: cl_ _202-0 APPROVED AS TO FORM �L� ST: (/�f ATTORNEY Ity Clerk Vat.201e0212 Page 2 of 2