HomeMy WebLinkAboutItem 5 - 956 S PASEO CAROLETA - APPEAL DOCUMENTATION (6-16-2025)May 2, 2025
TO: Administrative Appeals Board, City of Palm Springs
RE: Appeal of Administrative Citation #AB0764 – 956 S Paseo Caroleta
Dear Members of the Administrative Appeals Board,
We respectfully submit this letter to formally appeal Administrative Citation #AB0764
regarding our property at 956 S Paseo Caroleta, Palm Springs, CA. We take this matter
extremely seriously and would like to provide the following context for your consideration.
First and foremost, we want to reaffirm our commitment to responsible short-term rental
operations. We have no prior history of violations with the City of Palm Springs and have
consistently submitted all required contract summaries through the City’s previous
system. Additionally, we have remained fully current on our Transient Occupancy Tax
(TOT) obligations since obtaining a permit in 2020 and have always strived to comply with
all municipal regulations in good faith.
In this case, the violation occurred during the recent transition to the City’s new digital
compliance platform in early 2025. Our designated local contact, who has overseen our
account for several years, attempted to create a new system login in February 2025 (a
screenshot of his correspondence to set up the account is included with this appeal).
According to his documentation, he attempted to submit the required contract summaries;
however, the new platform does not provide confirmation emails or submission receipts
as the previous system did. We are currently working to gather all available supporting
evidence, including login attempts and browser history. Meanwhile, we have continued to
submit our monthly TOT reports consistently and on time throughout the system
transition.
We fully understand the importance of compliance and take complete accountability for
resolving this matter. As such, we have already submitted the missing contract
summaries. In addition, we are in the process of parting ways with our former local contact
and have begun interviewing new property managers. We are committed to implementing
stronger internal oversight to ensure this issue does not happen again.
We respectfully request that the City consider the following:
•Our clean track record over the past four years
•Our on-time TOT payments, including for the period in question
•The technological transition issues involved in this case
•Our swift and proactive response, including documentation submission and new
management planning
We deeply value the trust the City places in its hosting community and take our obligations
seriously. We ask for the opportunity to correct this isolated issue without a six-month
suspension that would be unduly punitive given the context, and unwarranted given our
demonstrated record of good faith compliance.
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May 2, 2025
Thank you for your time and consideration.
Sincerely,
Alexander Mohler & Steve Sun
Owners, 956 S Paseo Caroleta
amohler@gmail.com | 724-413-9133
Enclosures:
• Personal letter from local contact Nilesh Kumar
• Correspondence from Nilesh Kumar to Antony Bryan Valle re onboarding to the
new digital system, dated 2/19/2025
• Screenshots of consistent, on-time TOT payments since migrating to the new
system.
• Screenshots of previous contract summary submission email receipts from the
old system.
• Screenshots of correspondence with Nilesh Kumar regarding submissions of the
contract summaries and the new digital system.
Item 5 - Page 2
May 2nd, 2025
To Whom It May Concern,
I am writing in response to the notice of violation issued regarding 956 Paseo Caroleta property,
specifically for the failure to submit a short-term rental contract as required by the Palm Springs
Vacation Rental Ordinance.
I acknowledge that submitting a rental contract summary is a requirement for all short-term
rental activity. In this instance, the failure to submit the required documentation was
unintentional and the result of an administrative oversight due to the new GovOS system. At no
point was it my intention to avoid compliance with city regulations.
I respectfully request leniency regarding this violation, as this was a first-time oversight, and I
am committed to maintaining full compliance with the City’s ordinances.
Thank you for your time and consideration.
Sincerely,
Nilesh Kumar
760-641-3045
Item 5 - Page 3
May 2, 2025
ON-TIME TOT TRANSACTIONS SINCE MERGING TO THE NEW GOVOS
PLATFORM
Item 5 - Page 4
May 2, 2025
PREVIOUS CONTRACT SUMMARY SUBMISSIONS – EXAMPLES OF RECEIPTS
Item 5 - Page 5
May 2, 2025
CORRESPONDENCE FROM NILESH KUMAR ATTEMPTING TO CREATE AN
ACCOUNT ON THE NEW PLATFORM
Item 5 - Page 6
May 2, 2025
CORRESPONDENCE WITH NILESH KUMAR REGARDING CONTRACT SUMMARY
SUBMISSIONS AND THE NEW DIGITAL SYSTEM
Item 5 - Page 7