HomeMy WebLinkAbout01-15-25 Airport Commission MinutesAIRPORT COMMISSION
MINUTES OF THE REGULAR MEETING OF THE AIRPORT COMMISSION OF
THE PALM SPRINGS INTERNATIONAL AIRPORT
Wednesday, January 15, 2025 – 5:30 P.M.
_____________________________________________________________________
1.CALL TO ORDER:
Chairman Corcoran called the Airport Commission meeting to order at 5:30 P.M.
The meeting was held in-person and via videoconference.
Chairman Corcoran asked Commissioner Wiseman to lead the Pledge of Allegiance.
2.POSTING OF AGENDA: Posted on January 9, 2025.
3.ROLL CALL:
Commissioner’s Present:
Dave Banks (Palm Springs) Geoffrey Kiehl (La Quinta)
Robert Berriman (Indian Wells) Tracy Martin (Palm Springs)
Todd Burke (Palm Springs) Samantha McDermott (Palm Springs)
Daniel Caldwell (Palm Springs) Margaret Park (Riverside County)
Kevin Corcoran (Palm Springs) - Chairman Christian Samlaska (Cathedral City)
Bryan Ebensteiner (Palm Springs) Rick Wise (Indio)
J Craig Fong (Palm Springs) Kevin Wiseman (Palm Desert)
Ken Hedrick (Palm Springs) Keith Young (Rancho Mirage)
Commissioners Absent: Denise Delgado (City of Coachella), Jan Pye (Desert
Hot Springs), and David Feltman (Palm Springs)
Staff Present:
Harry Barrett, Jr., Executive Director of Aviation
Jeremy Keating, Assistant Airport Director
Daniel Meier, Deputy Director of Aviation, Marketing and Air Service
Victoria Carpenter, Airport Administration Manager
Jacob Colella, Maintenance Superintendent
Christina Brown, Executive Program Administrator
Harman Singh, Project Manager
Tanya Perez, Administrative Specialist
Geremy Holm, City Attorney
Airport Commission Minutes
January 15, 2025
______________________________________________________________________
Others Present:
Neil McLean, M. Arthur Gensler Jr. & Associates, Inc.
4.ACCEPTANCE OF AGENDA:
ACTION: Motion to accept the Agenda as presented. Moved by Commissioner,
McDermott, seconded by Commissioner Hedrick, and unanimously approved
noting the absence of Commissioners Delgado, Pye, and Feltman.
5.PUBLIC COMMENTS: None
6.APPROVAL OF MINUTES:
Commissioner Kiehl noted that his last name had been misspelled, and Commissioner
Samlaska noted that the minutes needed to be corrected to reflect that he represents
the City of Cathedral City.
ACTION: Motion to approve the corrected minutes of the Airport Commission Meeting
of November 20, 2024. Moved by Commissioner Young, seconded by
Commissioner Hedrick, and approved by the following roll call vote: 17 Yes; 1
Abstain; and noting the absence of Commissioner Delgado, Pye, and Feltman.
7.INTRODUCTIONS:
7.A Lourdes Camarillo - Administrative Assistant
7.B Isabel Sicairos - Administrative Assistant
Executive Program Administrator Brown introduced Administrative Assistants Lourdes
Camarillo and Isabel Sicairos and provided a brief overview of their roles and
responsibilities at the Airport.
Commissioner Pye joined the meeting at 5:35 p.m.
8.DISCUSSION AND ACTION ITEMS:
8.A Contract Services Agreement for Customer Experience Program
Deputy Director of Aviation, Marketing and Air Service Meier stated that he would be
speaking on Items 8.A, Contract Services Agreement for Customer Experience
Program, and Item 8.G, Marketing Update simultaneously.
Mr. Meier explained that this would be the Airport’s first-ever Customer Experience
(CX) Program developed. Mr. Meier went on the state that the development began
approximately one year ago in collaboration with Commissioners Burke and Feltman
and Julie Sinclair from Visit Greater Palm Springs (VGPS). During the initial planning
Airport Commission Minutes
January 15, 2025
______________________________________________________________________
discussions, it became apparent that specialized expertise was needed to create a
well-rounded program. As a result, the Airport hired a consultant to conduct research
on award-winning CX programs at airports across the country. This research helped
create the scope of work for a Request for Proposals (RFP), which was later issued
by the City of Palm Springs Procurement and Contracting Department.
Mr. Meier advised that the Airport is committed to enhancing passenger services and
aims to become one of the most accessible and customer-friendly airports in the
country. Mr. Meier explained that this initiative is intended to deliver seamless,
inclusive, and memorable travel experiences, while also addressing the challenges of
rising passenger volumes and numerous planned expansions. The CX program will
be designed for full implementation within three years of its launch and will include the
development of a dedicated CX team that will operate seven days a week once fully
in place.
In addition, Mr. Meier reviewed the scope of work outlined in the RFP, advising that
the selected consultant will be responsible for developing the CX program from initial
planning through full implementation over a three -year period, with execution carried
out by Airport staff. The consultant will determine the appropriate number of full -time
employees (FTEs) needed to support the CX program, including the creation of job
descriptions, organizational structure, and recommended hours of operation, with the
goal of operating 365 days per year. The scope also includes the development of both
initial and recurring training programs for various employee groups throughout the
Airport, extending beyond Airport staff to include airline employees, rental car
personnel, retail workers, and restaurant staff. Mr. Meier further explained that the
consultant will develop key performance indicators to measure the success of each
initiative, as well as the overall effectiveness of the CX program. Furthermore, a CX
recognition program will also be created, featuring on-the-spot awards to immediately
acknowledge exceptional service. Additionally, the consultant will be tasked with
establishing a formal accessibility program, along with other passenger assistance
initiatives, supported by tools to measure their success and ensure a consistently
positive passenger experience.
Mr. Meier continued by explaining that the consultant would be looking at other CX
programs such as animal therapy, assisting passengers with disabilities, and
introduce a problem reporting program, allowing employees to report issues in real -
time so they can be addressed promptly. Mr. Meier noted that the consultant will
implement auditing programs, including street pricing audits. As part of this, Mr. Meier
referenced the Airport’s current concession contract, which allows for street pricing
plus 20%; however, Ms. Carpenter clarified that the correct figure is street pricing plus
50%. Mr. Meier stated that CX staff will be responsible for comparing Airport pricing
with street pricing for similar items to ensure compliance with contractual terms.
Airport Commission Minutes
January 15, 2025
______________________________________________________________________
In addition to pricing audits, CX staff will evaluate the cleanliness and overall
appearance of Airport facilities, and will assess CX through secret shopper visits, with
results shared with appropriate department managers. Mr. Meier went on to say that
enhancements to passenger feedback channels will be explored to increase
accessibility and responsiveness to customer input. The consultant will assist in
developing policies and procedures for special events, including live music series and
community engagement activities. Furthermore, the CX team will create strategies to
maintain a positive passenger experience during construction projects and will
implement wayfinding, queue management and passenger flow tracking measures to
help optimize services during peak travel periods. Mr. Meier acknowledged concerns
regarding long lines at the rental car facilities, particularly during peak travel seasons.
In response to a previous request from Commissioner Feltman to explore ways to
reduce wait times before passengers arrive, Mr. Meier stated that the CX staff will
evaluate potential solutions to help alleviate congestion in these areas. Mr. Meier
reminded the Airport Commission that the Airport currently has a mobile assistance
team in place and has expanded the volunteer program. These volunteers are
stationed in the baggage claim area during peak hours and are tasked with assisting
passengers, including suggesting that one member of a group remain in line while
others wait in a more comfortable area. This initiative is already underway and is one
of several measures being explored to improve the overall passenger s experience.
Moving on to the consultant selection portion of the presentation, Mr. Meier stated that
approximately 25 companies reviewed the RFP and scope of work. While a few local
companies accessed the documents, none submitted proposals. Ultimately, three
firms submitted proposals, and PSM Squared, Inc. (PSM), based in Tempe, Arizona,
was selected as the highest-scoring proposer through the City’s formal RFP process.
Mr. Meier highlighted that PSM has members from their team based in Southern
California who have prior experience developing CX programs at major airports that
would be familiar with the Palm Springs area. Some of the major airports include LAX,
Orange County, and Phoenix. Mr. Meier also noted that Phoenix has received the
Airport Council International’s Customer Service Award multiple times over the past
five to seven years and has trademarked the term “America’s Friendliest Airport.” Mr.
Meier expressed his aspiration for Palm Springs International Airport to one day earn
that same distinction. Mr. Meier further advised that the contract with PSM is valued
at $275,000 and covers the full development of the CX program plan and a copy of
the draft contract was included in the agenda packet for review.
Commissioner Fong inquired whether the $275,000 contract amount covered the full
term of the contract or just the first year. Mr. Meier clarified that the amount was for
Airport Commission Minutes
January 15, 2025
______________________________________________________________________
the full term of the contract. Commissioner Fong then asked how the payments would
be structured. In response, Mr. Meier explained that the Airport has agreed to a
progress-based payment structure, with payments made as specific deliverables are
completed. He noted that payments would be issued at designated percentage
milestones, such as 25% or 50% completion.
Commissioner Ebensteiner requested clarification regarding the timeline of the
consultant’s work, specifically asking if most of PSM’s work would take place within
the first six months, with the remainder of the term dedicated to follow -up. Mr. Meier
apologized for any confusion and clarified that the program is structured as a three -
year initiative. The consultant is committed to developing the full CX program plan
over that period, working closely with Airport staff, Airport Commission, and the
community to shape the CX program according to the Airport’s specific needs and
goals. Once the plan is finalized, it will serve as a step -by-step guide from initial
implementation through to full execution. The plan will include detailed job descriptions
and recommendations for staffing. Mr. Meier noted that the Airport will then begin the
hiring process, with the first position would likely be a CX Manager to lead
implementation efforts. Mr. Meier also shared that Executive Director of Aviation
Barrett is working on incorporating that position into the next fiscal year’s staffing plan.
Commissioner Kiehl expressed concern based on past experiences, noting that he
has seen situations where a vendor is paid in full at the beginning of a project, leading
to lingering issues and a lack of remaining funds to resolve them. He cautioned that
this could become a problem if not managed carefully. In response, Mr. Meier
explained that the contract term is intentionally extended to account for the possibility
of delays in project completion. Mr. Meier further clarified that the payment structure
was established in consultation with the Airport staff, City of Palm Springs
Procurement and Contracting Department, and PSM. As a result, the contract includes
progress-based payments, with disbursements made in 25% and 50% increments
upon completion of specific milestones. Commissioner Kiehl acknowledged the
response, stating “Good.” Mr. Meier concluded by emphasizing that he would not
support full payment until the final product is complete and all deliverables are in place.
Commissioner Ebensteiner noted his curiosity regarding PSM’s prior experience,
specifically mentioning their work at LAX, Phoenix, and Orange County , airports he
described as major interaction hubs with higher levels of customer expectations. He
acknowledged that while Orange County is larger than Palm Springs International
Airport, it functions similarly as a destination-oriented airport. Commissioner
Ebensteiner asked what types of initiatives were implemented at those airports and
expressed interest in understanding what compara ble changes might be expected at
Airport Commission Minutes
January 15, 2025
______________________________________________________________________
the Palm Springs International Airport. Commissioner Ebensteiner suggested that
Orange County may serve as the most relevant model when considering the potential
outcomes for the Airport’s CX Program. Mr. Meier explained that while the programs
developed at LAX, Phoenix, and Orange County served as strong references, the
intention is not to replicate those models exactly. Instead, the goal is to create a CX
program that is unique to Palm Springs International Airport and aligns with the Palm
Springs International Airports brand and hospitality standards. Mr. Meier stated that
some elements from those airports, such as customer service recognition programs,
may be adapted, but the final program will reflect the specific needs and identity of
Palm Springs International Airport.
Mr. Meier further noted that many airports of similar or smaller size than Palm Springs
International Airport have implemented award-winning programs and emphasized that
accessibility initiatives will be an important focus. Mr. Meier added that PSM has not
yet held a formal kickoff meeting, as the next step will involve engaging stakeholders,
which will include Airport staff, the Airport Commission, and Visit Greater Palm Springs
to help determine which features and initiatives should be incorporated to bes t serve
the community and traveling public. Commissioner Ebensteiner expressed concern
about proceeding with the item without having more detailed information and
questioned whether the Airport Commission should have a clearer understanding
before taking a vote. In response, Mr. Meier noted that additional information was
available and referenced in the staff report. Airport Administration Manager Carpenter
asked if Commissioner Ebensteiner’s concern related to comparisons with other
airports, to which Commissioner Ebensteiner clarified that his concern was specifically
about understanding the expectations for Palm Springs International Airport given the
$275,000 cost of the CX program. Mr. Meier explained that the expectations were
outlined in the scope of work, including the development of accessibility programs and
other key initiatives. Commissioner Ebensteiner commented that while Palm Springs
International Airport already provides a great passenger experience, he was looking
for more specific examples of how the program would build on that success.
Chairman Corcoran then asked Mr. Meier which deliverables and program elements
he was most enthusiastic about. Mr. Meier responded that he was particularly excited
about the accessibility enhancements, which would include programs designed to
assist elderly passengers and those with hearing, vision, or developmental
impairments. He also emphasized the development of a customer recognition
program, including on-the-spot awards to acknowledge outstanding service, and the
implementation of a formal training program, which the Airport currently lacks.
Additionally, Mr. Meier advised that having a dedicated staff presence in the terminal
would allow for real-time feedback and immediate attention to issues such as
Airport Commission Minutes
January 15, 2025
______________________________________________________________________
maintenance needs or passenger assistance. Mr. Meier stated that the combination
of these deliverables would create a proactive, service -oriented culture at the Airport
and significantly elevate the passenger experience.
Chairman Corcoran asked what the forecasted head count for staff for the CX
program. Mr. Meier stated that the exact staffing requirements for the CX program are
not yet known, as that will be determined through the planning and development
process. However, if he had to guess he would say a CX Manager, one CX Supervisor,
two CX Coordinators, and approximately four to six CX Specialists. Mr. Meiers
emphasized that the final headcount will depend on the specific components of the
program selected for implementation, the operating hours, and passenger volume
needs. PSM will analyze these factors and provide formal recommendations as part
of the final CX program plan.
Vice Chairman Burke provided additional feedback to support the development of the
program. Vice Chairman Burke shared the early conversations between Airport staff
and Visit Greater Palm Springs which had revealed a lack of in-house expertise to
define a comprehensive CX program. As a result, the team determined it was
necessary to hire a consultant to guide the process. The collaboration led to the
development of a thoughtful and strategic scope of work that aligned with industry best
practices and was used to initiate the RFP process.
Vice Chairman Burke asked whether there was a specific reason why PSM stood out
during the selection process. Mr. Meier responded that PSM’s prior work developing
CX programs at major airports such as LAX, Orange County, and Phoenix was
particularly compelling and demonstrated their depth of experience in the field. Mr.
Meier elaborated on the success and impact of the programs implemented at those
locations, noting that Phoenix has earned national recognition for its CX excellence
initiatives. Vice Chairman Burke expressed his enthusiasm, stating that if PSM was
able to successfully implement a robust CX program at a large connection airport, he
was confident they would be able to effectively deliver a strong CX program tailored
to the needs of Palm Springs International Airport.
Commissioner Young recommended that sustainability remain a component of the
Airport’s strategic priorities while acknowledging the challenge of integrating
sustainability into the customer experience program operationally, he emphasized its
importance as a core value and expressed his hope for it being incorporated. Mr. Meier
confirmed that sustainability would be integrated into the program.
Commissioner Wiseman emphasized that the training component is especially critical,
noting that it can make substantial differences in how staff interact with passengers.
Airport Commission Minutes
January 15, 2025
______________________________________________________________________
Commission Wiseman continued by stating when customer service training is done
well, it becomes second nature to employees, ultimately elevating the quality of
service across the Airport. Chairman Corcoran commented when training is combined
with coaching for management and employee recognition programs, it reinforces a
consistent message and cultivates a strong culture of excellence throughout the
organization it can be helpful.
Commissioner Pye posed a question to the City Attorney Holm, stating she did not
understand the section of the contract that was related to Russia. Mr. Holm asked if
she was referring to the Ukrainian sanctions section, and Mr. Meier read a portion of
the section aloud, which confirmed that this was the section that Mr. Holm noted. Mr.
Holm than clarified that while he had not seen a company operating in California
appear on a sanctions list to date, the language was a legal requirement and was
included to ensure compliance.
Commissioner Fong provided further feedback, whether the allocated funding was
being used in alignment with the Airport’s most immediate needs. Commissioner Fong
recommended that staff evaluate whether the funds were properly earmarked or if
these funds could potentially be directed to other areas of greater need.
ACTION: Motion to recommend to the City Council the approval of a Contract
Services Agreement for a Customer Experience Program. Moved by Commissioner
Hedrick, seconded by Vice Chairman Burke, and approved by the following roll
call vote: 16 Yes; 1 No; and noting the absence of Commissioners Delgado and
Feltman.
8.B Leasing Policy
Item 8.B was heard after Item 8.G.
Airport Administration Manager Carpenter presented a proposed formal Leasing
Policy along with three new lease agreement templates for consideration and potential
adoption. Ms. Carpenter stated that the primary objective of the proposed policy is to
establish a consistent and transparent framework for leasing Airport property,
including terminal space, concession areas, and land leases. Ms. Carpenter
emphasized that the adoption of this policy would help standardize how the Airport
engages with prospective business tenants and ensure that all applicants demonstrate
financial stability and long-term sustainability.
Ms. Carpenter explained that the policy applies to both aeronautical and non -
aeronautical uses, aligning with the Airport’s mission to facilitate aviation -related
services while also supporting broader commercial activity. Ms. Carpenter added that
the lease templates are intended to be publicly accessible, streamlining the leasing
process for prospective tenants and reducing administrative workload for Airport staff.
Airport Commission Minutes
January 15, 2025
______________________________________________________________________
Each template includes standard contract provisions covering insurance
requirements, indemnification clauses, and operational responsibilities. Ms. Carpenter
noted that staff developed the policy in collaboration with the Airport’s financial
consultant Frasca and through a review of similar policies from other airports,
including Long Beach. Further noting that all space within the Airport could potentially
be rented to a business to support the Airlines and passengers in some type of way.
Commissioner Wise asked whether the Airport currently has a formal leasing policy in
place. Ms. Carpenter confirmed that no such policy exists at this time. Commissioner
Wise then asked if staff must start from scratch each time a new lease is required. Ms .
Carpenter explained that while they do not start completely from scratch, staff typically
reuses templates that were previously issued to other tenants. Ms. Carpenter noted
that the Airport has worked with City Attorney Holm to refine these templates over time
to reduce staff workload and move toward a more standardized approach. Assistant
Airport Director Keating added that, overall, the Airport does not currently have a
formal system in place for these.
Commissioner Wiseman asked which provisions within the lease agreements are
considered most important. Mr. Holm responded that from a legal standpoint, the
inclusion of consistent risk management language, insurance requirements, and
indemnity clauses across all lease documents is crucial. Mr. Holm also noted that
depending on the type of business involved, the City’s Risk Manager may need to be
consulted to determine whether alternative insurance provisions are necessary.
However, Mr. Holm emphasized that the most critical benefit of the proposed policy
and templates is establishing a consistent starting point. Having a base agreement
significantly streamlines the process and improves efficiency.
Commissioner Kiehl asked if it would be fair to say that the most significant impact of
adopting this policy would be saving time for both Airport staff and the City Attorney’s
Office, particularly given the number of smaller companies that seek to do busi ness
with the Airport. Mr. Holm confirmed this.
Commissioner Martin expressed his full support for the proposed leasing policy and
stated that he believed it was well-aligned with the Airport’s needs. He noted that he
had previously submitted feedback on the policy and requested an update regarding
whether any of his suggestions had been incorporated. Ms. Carpenter thanked
Commissioner Martin for his input and acknowledged that she also received feedback
from Commissioner Caldwell. She explained that staff had considered several
elements of the feedback submitted, including the suggestion to incorporate "good
neighbor" language. Ms. Carpenter noted that while the Airport already has a separate
noise policy in place, the language was reviewed and revised accordingly. She stated
that Mr. Holm could provide additional information regarding how the feedback was
applied, but overall, a significant portion of the submitted suggestions had been
incorporated into the final draft.
Airport Commission Minutes
January 15, 2025
______________________________________________________________________
Commissioner Martin sought clarification on the use of the CPI-U (Consumer Price
Index for All Urban Consumers) inflation adjustment mechanism within the lease
agreements. Ms. Carpenter explained that CPI-U is a widely used standard in the
aviation industry and is employed to ensure fair and consistent rental rate adjustments
over time. Commissioner Martin then raised concerns about environmental liability,
particularly in scenarios where a tenant may be responsible for the release of
hazardous materials. In response, Mr. Holm confirmed that the lease templates
include strong hazardous materials indemnity and insurance provisions designed to
protect the City in the event of an environmental incident caused by a tenant. Mr. Holm
also noted that in cases where a tenant was to declare bankruptcy, the Airport’s ability
to recover damages would be subject to bankruptcy proceedings, where the City
would have to file a claim and wait in line along with other creditors. Mr. Holm
acknowledged that while certain high-risk or unique situations may warrant additional
legal or risk management review, the proposed lease agreements provide a solid
foundation for protecting the City’s interests.
Commissioner Martin followed up by asking whether Mr. Holm was comfortable with
the level of risk mitigation outlined in the current documents. Mr. Holm responded that
he is comfortable with the risk management strategies included in the lease templates.
Commissioner Caldwell acknowledged the importance of the proposed leasing policy
and expressed his appreciation for the work that had gone into its development.
Commissioner Caldwell stated that many of his questions had been addressed by Mr.
Holm during the discussion and that he was satisfied with how the policy and lease
templates had been assembled. Ms. Carpenter thanked Commissioner Caldwell for
his feedback.
During the action portion of the item, Ms. Carpenter requested clarification on the
motion, confirming that it was to recommend to the City Council the adoption of the
Airport Leasing Policy, along with the Ground Leasing Policy, and the Terminal Lease
Templates for use at the Airport. Chairman Corcoran stated, “yes”.
ACTION: Motion to recommend to the City Council the adoption of the Leasing Policy.
UPDATED ACTION: Motion to recommend to the City Council the adoption of the
Airport Leasing Policy, Ground Leasing Policy, and Terminal Lease Templates.
Moved by Commissioner Martin, seconded by Commissioner Caldwell, and
unanimously approved noting the absence of Commissioners Delgado and
Feltman.
8.C Main Terminal Flooring Project Update
Assistant Airport Director Keating introduced Neil McLean with M. Arthur Gensler Jr.
& Associates, Inc. (Gensler), the consulting firm leading the terminal flooring
Airport Commission Minutes
January 15, 2025
______________________________________________________________________
replacement project, to present the planned improvements to the main terminal
building.
Mr. McLean began by outlining the project scope, which includes the replacement of
terrazzo flooring in the main terminal building, security screening checkpoint (SSCP),
ticketing areas, and the hallway leading to the baggage claim. Mr. McLean clarified
that the breach gate and baggage claim areas are part of separate projects.
In addition, Mr. McLean stated that the project will include the removal and
replacement of all carpet in the main terminal, as well as all existing terrazzo flooring
within the designated areas. Mr. McLean explained that their design approach
included extensive research into the building’s historical finishes. Gensler’s team
reviewed archived drawings and samples from the original construction in 1966 to
guide the restoration. Gensler’s goal is to honor the mid-century architecture with
historically appropriate terrazzo colors and layout. Furthermore, the full replacement
is intended to ensure a cohesive and updated look throughout the terminal, while also
improving durability and maintaining the architectural integrity of the facility.
Mr. McLean provided the design which includes two terrazzo flooring colors: a lighter
tone for primary circulation areas and a darker tone for functional spaces such as
behind ticket counters and the SSCP lanes. Mr. McLean displayed floorplan images
to illustrate the color placements and terrazzo grid layout. While the grid is slightly
larger than the original, it remains consistent with the building’s design intent.
In addition, Mr. McLean explained that the project must be executed in phases due to
the active nature of the airport environment. Mr. McLean noted that operations in both
the ticketing area and the security screening checkpoint (SSCP) will remain functional
throughout construction. Also, a detailed phasing plan has been developed to allow
for the sequential replacement of flooring sections while minimizing disruption. For
example, SSCP equipment will be relocated as each phase is completed, and the
ticketing area will be addressed in five primary phases. Mr. McLean acknowledged
that, at times, passengers may be required to temporarily exit to the curb and reenter
the terminal to access certain areas; however, these disruptions will be carefully
managed to ensure minimal impact on the passenger experience.
Commissioner Wiseman asked Mr. McLean to provide information about the existing
terrazzo flooring in the terminal. Mr. McLean explained that the central flooring area
had been replaced in the early 1990s and is not the original historic terrazzo. Further
noting that Gensler’s design approach includes removing that flooring and replacing it
Airport Commission Minutes
January 15, 2025
______________________________________________________________________
with terrazzo that reflects the original material and style, with the intent to brighten and
modernize the space.
Mr. McLean further stated that some original terrazzo remains under the ticketing area
and along the corridor in the baggage claim, much of it is in poor condition. Mr. McLean
explained that the existing terrazzo has deteriorated over time and is likely not worth
restoring. Instead, the intent is to fully replace the flooring across the project area to
ensure consistency, create a brand-new look, and maintain a fresh and cohesive
design throughout the terminal.
Commissioner Hedrick raised concerns regarding the timing and long -term planning
associated with the Main Terminal Flooring Project. Noting that during the Airport
Commission’s last meeting, votes were taken on how funds would be prioritized and
allocated, and one of the decisions was to invest in improvements related to
international flight processing. Chairman Corcoran clarified that the funds were
allocated for Federal Inspection Services (FIS) improvements.
Continuing his comments, Commissioner Hedrick expressed concern that the Airport
would not be moving forward with certain inspection area projects, raising questions
about the broader funding priorities. Commissioner Hedrick further noted, based on
his professional experience, that technology in airports, particularly in ticketing areas,
is evolving rapidly. Commissioner Hedrick referenced the shift from traditional ticket
counters to newer technology-based systems and cautioned that emerging
technologies may significantly change operational needs at the Airport future.
Commissioner Hedrick asked how the project team planned to address future
technology upgrades, particularly those that might require infrastructure such as
conduit or fiber located beneath the terrazzo. He questioned whether staff would need
to cut into the new terrazzo each time if an upgrade was required and expressed
concern that visible patchwork repairs would diminish the overall aesthetic, as he had
seen happen at other locations.
Furthermore, Commissioner Hedrick questioned investing in new flooring at this time,
given the Airport’s plans to invest billions of dollars into facility improvements over the
coming years. Suggesting that it may be more prudent to wait until a more
comprehensive redevelopment plan is implemented before undertaking a flooring
replacement project.
In response, Mr. Keating provided an overview of the context discussed at the prior
Airport Commission meeting, specifically addressing the funding decisions that had
Airport Commission Minutes
January 15, 2025
______________________________________________________________________
been made. Mr. Keating clarified that the determination of whether a particular project
would move forward was still under evaluation and, in some cases, the Airport may
consider using its own funds to help offset project costs. Mr. Keating emphasized that
these decisions are made based on operational priorities, available funding, and long -
term planning considerations. Mr. Keating stated that space would be made to
accommodate the kiosks as part of the project. Mr. McLean further explained that the
project does not involve any major reconfiguration of the existing ticket counters or
kiosk locations. Mr. McLean noted that power and data infrastructure currently runs
beneath the flooring and will be maintained in place throughout the project. While
kiosks and counters will need to be temporarily moved to allow for flooring
replacement, there are no plans to relocate the exis ting power and data lines. Mr.
McLean added that Gensler is designing the project to rely on the existing utility
infrastructure. Mr. McLean also noted that he believed Commissioner Hedrick’s
question was related to future technological upgrades. Clarifying that the scope of
work provided to Gensler was specifically focused on replacing the existing flooring
and maintaining the current operational layout. The project is not intended to anticipate
or accommodate future reconfigurations but rather to address the immediate need to
update and improve the flooring while preserving existing functionality.
Commissioner McDermott asked whether staff was considering the sequencing of
projects considering the Airport’s long-term development plans. Commissioner
McDermott emphasized that with significant improvements on the horizon, including
potential major Information Technology (IT) upgrades and other implementations, it
was important to consider how current projects like the flooring replacement would
align with or impact future initiatives. Commissioner McDermott inquired whether such
considerations were being factored into the planning process. Mr. Keating responded
by stating, to staff’s knowledge, there are currently no planned changes to the ticketing
area that would impact the flooring project. Mr. Keating confirmed that the security
checkpoint is expected to remain in its current configuration for the foreseeable future.
Regarding the breach gate, Mr. Keating explained that the planned replacement of the
revolving doors will be coordinated with the terrazzo installation to ensure a seamless
integration. In addition, Mr. Keating also noted that there is no intention to dig into the
baggage claim area at this time, as that portion of the terminal will be addressed
separately under the forthcoming baggage claim project.
Mr. McLean reminded the Airport Commission of the Airport Master Plan that is
underway. Mr. McLean acknowledged that the terrazzo flooring project is being
designed to meet the Airport’s current operational needs; however, future
improvements are being considered through the Airport Master Plan process. It was
noted that as part of the Airport Master Plan, elements such as ticketing, the outbound
Airport Commission Minutes
January 15, 2025
______________________________________________________________________
baggage system, and the SSCP are expected to shift slightly in the future. Mr. McLean
also advised, while the current flooring project does not include these anticipated
changes, the project has been planned with awareness of future renovations and
expansions. The design has accounted for these eventual shifts to minimize future
disruption. Mr. McLean indicated that the check-in and ticketing areas are expected
to shift slightly to the right in alignment with the Airport Master Plan drawings, and that
the SSCP will remain within the same general area but will also be reconfigured as
part of future projects. Mr. McLean further noted that future phases associated with
the Airport Master Plan will incorporate infrastructure upgrades and accommodate
evolving technology needs to ensure long-term functionality and adaptability. Closing
that the current project is designed to address immediate customer service needs and
will not interfere with long-term plans.
Mr. Keating added that the motivation for this project originated from the observation
that a significant portion of the terminal is currently covered in carpet, much of which
overlays existing terrazzo flooring. Mr. Keating noted the question as to why the
original terrazzo was being concealed and raised the broader issue of ongoing carpet
maintenance and replacement. Mr. Keating stated, following internal discussions
among staff, it was determined that restoring and expanding the use of terrazzo
throughout the terminal would not only enhance the facility’s appearance but also
improve durability and customer service.
Commissioner Hedrick commented that it seems that the Airport intends on replacing
the floor and inquired what is the lifespan of terrazzo flooring, asking whether it would
last 10 or 15 years before needing replacement. Mr. McLean explained that terrazzo
generally has a lifespan of about 20 to 30 years. Mr. McLean noted that some of the
existing terrazzo installed in the terminal in 1993 has held up well over time.
Additionally, terrazzo can last twice as long as carpet, which requires more frequent
replacement and significantly more maintenance. Mr. McLean also highlighted that
terrazzo is easier to clean, provides a cleaner environment, and is easier to maintain
overall.
Commissioner Hedrick commented that one advantage of carpet is the ease with
which wires and technology can be run beneath it, stating that carpet allows for greater
flexibility in making infrastructure changes. Commissioner Hedrick also noted that
power is not yet wireless, and emphasized that with carpet, it is significantly easier to
adapt to evolving technological needs without the disruption or permanence
associated with hard flooring like terrazzo.
Airport Commission Minutes
January 15, 2025
______________________________________________________________________
Mr. Keating responded by stating that staff could consider discussing the possibility of
incorporating future-proofing measures, such as additional conduit runs, into the
project. Since some conduit work is already planned as part of the flooring
replacement, Mr. Keating suggested that this could be an opportunity to evaluate
where additional infrastructure might be added to support future technological needs
and minimize disruption later.
Commissioner Caldwell raised a question regarding whether the terrazzo that was
planned for removal might contain asbestos. Mr. McLean In response, stated Gensler
doesn’t believe there would be any asbestos issues. Further explaining that terrazzo
technology has evolved over time, older terrazzo was cementitious and typically
several inches thick, often laid on a three-to-four-inch sand setting bed. In contrast,
the new terrazzo to be installed is epoxy-based and only about three-eighths of an
inch thick. Mr. McLean added that Gensler does not anticipate encountering
hazardous materials during the replacement process. Commissioner Caldwell added
that if any concerns arise could the new terrazzo be placed over it. Mr. McLean stated
yes and added that the current plan is polished down for the existing surface, remove
carpet and adhesive, and apply the new epoxy terrazzo over the prepared substrate
without removing the existing terrazzo.
Executive Director of Aviation Barrett contributed to the discussion on future -proofing
by noting that the Airport recently completed the ticketing wing renovation and
baggage handling system project, during which significant future -proofing measures
were already implemented. Further explaining that as part of those projects, the
Airport installed additional conduit, fiber runs, and electrical infrastructure designed to
accommodate future needs 20 to 30 years into the future. Mr. Barrett emphasized that
these systems are already in place and can be accessed or expanded as needed,
ensuring that the Airport is well-positioned to adapt to future technological
advancements.
Commissioner Martin asked for a reminder of the total budget allocated for all phases
of the terrazzo flooring project. Mr. Keating responded that while staff is still finalizing
the overall project budget, the current estimated cost for the terrazzo flooring
replacement is approximately $3 million dollars. Commissioner Martin followed up by
questioning whether this was the best use of funds, considering other Airport priorities.
Commissioner Martin asked staff if they believed this investment would meaningfully
enhance the customer experience to justify the expense.
Chairman Corcoran responded by referencing previous updates provided by Airport
staff regarding runway conditions, acknowledging that some of the reports shared with
Airport Commission Minutes
January 15, 2025
______________________________________________________________________
the Airport Commission had been concerning. Chairman Corcoran emphasized the
importance of understanding where funding is coming from and how it is being
prioritized, particularly in relation to critical infrastructure needs like runway repairs.
Chairman Corcoran also shared that he has received positive feedback about the
terrazzo flooring project and believes that, from both a design and preservation
standpoint, this is a meaningful and worthwhile investment for the Airport. Chairman
Corcoran stated that restoring the original terrazzo flooring represents a significant
win for the Airport at a $3 million cost. Chairman Corcoran reiterated that bringing the
terminal back to its historic design not only enhances the passenger experience but
also sends a message to the community that the Airport values the integrity and spirit
of the building. Chairman Corcoran concluded by noting that while the results may
take time to fully materialize, the early feedback has been very positive and this project
represents a “win” the Airport can be proud of. Chairman Corcoran asked for
clarification on the timeline confirming if it was this year. Mr. Keating stated that the
Airport is aiming to begin the terrazzo flooring project in the upcoming summer.
Chairman Corcoran responded that moving forward with the project would be a
positive step for the Airport. Adding that pursuing this initiative does not negate or
diminish the importance of other projects.
Commissioner Wiseman recalled a previous discussion in which it was noted that,
from an operational standpoint, the terrazzo flooring project would have a higher
upfront cost but would result in lower long-term maintenance expenses over the
course of 20 to 30 years. Commissioner Wiseman also commented that the customer
service feedback received in relation to the flooring and overall improvements has
been phenomenal, reinforcing the value of the project in enhancing the passenger
experience.
Commissioner Samlaska commented on the health benefits of replacing carpet with
terrazzo flooring, noting that carpet can trap dust, allergens, and other particles, which
can negatively impact air quality. From both an allergy and cleaning perspective,
Commissioner Samlaska stated that the switch to terrazzo is a win.
Commissioner Samlaska also inquired whether construction would occur during peak
passenger hours or if the work would be completed after hours to minimize
disruptions. In response, Mr. McLean agreed with Commissioner Samlaska’s health -
related observation, noting that terrazzo flooring offers significant advantages over
carpet in terms of cleanliness and hygiene. Mr. McLean explained that terrazzo is
easier to clean and maintain, contributing to a healthier airport environment.
Airport Commission Minutes
January 15, 2025
______________________________________________________________________
Regarding the construction schedule, Mr. McLean stated that while some work may
need to occur during operating hours due to the complexity of phasing and access
requirements, the project team is actively working to minimize disruption. Mr. McLean
explained that certain phases may be completed after hours or during off -peak times
to limit the impact on passengers and airport operations.
Chairman Corcoran asked Mr. Keating what action staff was seeking from the Airport
Commission regarding the Main Terminal Flooring Project. Mr. Keating responded that
no formal action was currently in motion, as the Airport intends to bring the item before
the City Council soon. However, Mr. Keating noted that the Airport Commission is
welcome to make a motion at this time if they choose to do so.
Ms. Carpenter added that the Staff Report is scheduled to be submitted to the City
Council for consideration on January 23, 2025. Ms. Carpenter clarified that while the
current estimated cost of the project is $3 million dollars, the actual cost will depend
on the bids received. For full transparency, Ms. Carpenter emphasized that the total
bid amount is not yet known, and there is a possibility it could come in higher than
projected. Ms. Carpenter explained that the City Council’s approval will allow the
Airport to put the project out to bid, and that staff wanted to ensure there were no
surprises regarding potential cost increases. Mr. Keating also added that staff is
reaching out to vendors to get some competitive bids. Chairman Corcoran asked
where the money is currently. Ms. Carpenter stated that the money is coming from
Airport local pocket, stating it is essentially coming from the Airport savings.
Furthermore, Ms. Carpenter noted that staff had previously explored the possibility of
funding the project through Measure J and/or Measure D funds. Ms. Carpenter also
explained that, in accordance with the Airport’s Use and Lease Agreement, any capital
project exceeding $1 million dollars must be presented to the signatory airlines for a
majority-in-interest vote. This process requires the airlines to formally approve the
project as eligible for funding through Airport revenues. Ms. Carpenter emphasized
that this requirement was established as part of the airline agreement negotiated and
adopted several years ago so there are some layers with this.
Commissioner Hedrick asked for clarification on the wording of a potential motion,
suggesting that the Airport Commission could express support for the staff report and
for moving forward with the project. Executive Program Administrator Brown clarified
that the staff report had already been submitted by the Engineering D epartment, and
therefore, no additional language could be added to it at this stage. However, she
noted that if the Airport Commission wished to make a public statement of support, it
could still be formally recorded, though it would not be included in the staff report
Airport Commission Minutes
January 15, 2025
______________________________________________________________________
submitted to City Council. Commissioner Hedrick then rephrased his proposal, stating
that the Airport Commission supports the staff report. Chairman Corcoran confirmed
and stated, "Let’s take that as a motion”.
During the public comment portion of the meeting, a gentleman from the public asked
a question regarding whether it would be possible for the airlines to pay for a portion
of the flooring replacement in the areas they occupy as part of their lease agreements.
Chairman Corcoran clarified that the Airport Commission cannot respond to questions
during the public comment period, as it is intended solely for public input and not for
dialogue or discussion. The gentleman said, “ok” and “thank you”.
ACTION: Motion to Support the Staff Report taken to City Council to Recommend the
Approval of Plans, Specifications, Estimates, and Authorize Staff to Advertise and
Solicit Bids for the Airport Floor Replacement Project, Airport Project PSP-03. Moved
by Commissioner McDermott, seconded by Commissioner Hedrick, and
unanimously approved noting the absence of Commissioners Delgado and
Feltman.
8.D Escalator Replacement Update
Chairman Corcoran opened the discussion by acknowledging the positive feedback
received regarding recent concessions upgrades at the Airport. He then turned
attention to a persistent area of concern—the escalators located in the Sonny Bono
Concourse. Chairman Corcoran noted that passengers have repeatedly expressed
dissatisfaction due to the escalators’ excessive noise, frequent breakdowns, and
general lack of reliability. Chairman Corcoran shared that he had raised these
concerns directly with Assistant Airport Director Keating and characterized the
condition of the escalators as an “embarrassment,” stating that they undermine the
otherwise enhanced passenger experience. Chairman Corcoran asked staff what
would be required to replace the escalators and address the issue. He further informed
the Airport Commission that while the initial focus had been on the escalators, there
are also two elevators in need of replacement, and he requested that the discussion
be amended to include both the escalator and elevator replacement projects.
Mr. Keating introduced Maintenance Superintendent Jacob Colella and advised that
addressing the escalator concerns had been a collaborative, tag -team effort involving
Administration Manager Carpenter, Executive Director Barrett, and Mr. Colella. Mr.
Keating acknowledged the issue had been raised the previous week, although the
team was already aware of the problem and shared the public’s frustration with the
issues generated by the escalators. Mr. Keating emphasized that everyone at the
Airport agreed the units needed to be replaced or significantly improved.
Airport Commission Minutes
January 15, 2025
______________________________________________________________________
Mr. Keating explained that limited bandwidth due to the volume of ongoing projects
had delayed action, but the priority had initially been to replace the elevators. Further
nothing that the elevators were in poor condition that they could not be shut down or
properly repaired due to the lack of available parts. Therefore, new elevator units had
already been procured and were scheduled for replacement first to ensure continued
working elevators before tackling the escalators. Mr. Keating informed the Airport
Commission that Mr. Colella is currently working with the contractor who was awarded
the bid for the elevator replacements. Mr. Keating confirmed that this portion of the
project is already in motion and will move forward as the team works through the lead
times required for parts procurement. Although a specific installation date has not yet
been finalized, Mr. Keating stated that the Airport is hopeful the elevator replacements
will take place sometime during the upcoming summer.
Mr. Keating emphasized that the elevators must be addressed before the escalators
due to Americans with Disabilities Act (ADA) compliance requirements, as ensuring
accessible elevators is a top priority. Chairman Corcoran sought clarification and
stated, “So we’re moving on it, we have an identified contractor who won the bid for
the elevators, so we’re ready to rock.” Mr. Keating confirmed this, stating, “Yes,” and
added that it is simply a matter of scheduling the work and receiving the necessary
parts, but the project is actively moving forward and has been formally contracted.
In addition, Mr. Keating advised that progress has also been made on the escalator
replacement effort. Mr. Keating stated that staff has been actively working with the
City of Palm Springs Contracting and Procurement Department to develop the scope
of work for the project. Mr. Keating noted that the primary challenge at this point is
determining how to fit the escalator replacement into the existing budget and align it
with other ongoing project priorities. Adding that Mr. Colella is nearing completion of
the scope of work development and is expected to have a finalized and solid scope of
work for the escalator replacement within the next couple of weeks.
Following this update, Chairman Corcoran asked whether there is currently funding
available in the existing budget to move forward with replacing the escalators this year.
Mr. Keating responded by deferring to Ms. Carpenter for additional details and stated
that while funding had been included in the budget for the escalator replacement, it
was originally anticipated that grant funds, specifically applied for the escalators,
would help offset the cost. Unfortunately, those grant funds were not awarded, whic h
now presents a challenge in fully funding the project. Ms. Carpenter confirmed that
Mr. Keating's summary accurately reflected the current situation. Mr. Keating further
noted that Airport staff would need additional time to evaluate the existing budget and
Airport Commission Minutes
January 15, 2025
______________________________________________________________________
determine what adjustments or project shifts would be necessary to accommodate the
escalator replacement.
Chairman Corcoran informed the Airport Commission that a formal vote could not be
taken at this time but emphasized the importance of placing the matter on the table
for awareness and discussion. Chairman Corcoran stated that it was essential for
everyone to understand the current situation, the priorities involved, and the
implications associated with replacing the escalators. Chairman Corcoran also noted
that he had not been fully aware of the condition of the el evators and was pleased to
hear that the replacement process for those units was now moving forward.
Mr. Corcoran went on to express confidence that if funding challenges arise, there
may be creative solutions available, adding from discussions at City Hall, there is
strong interest in addressing the escalator issue sooner rather than later. Chairman
Corcoran then asked Airport staff what the Airport Commission could do between now
prior to the next meeting to support the process, and what staff planned to have ready
for the Airport Commission to keep the project moving forward.
In response, Mr. Keating stated that staff would need additional time to conduct further
research, particularly on the funding side. Mr. Keating explained that the team needs
to review what projects are currently planned, assess the existing budget, and
determine what has already been allocated and spent. Mr. Keating reiterated that staff
would need to explore whether there are sufficient funds to proceed with the escalator
replacement this year and identify what adjustments may be necessary to
accommodate the project. Mr. Keating emphasized that additional time is needed to
complete this assessment and provide the Airport Commission with a clear path
forward. Mr. Keating asked if any Airport staff would like to add anything.
In which Ms. Carpenter deferred the conversation to Mr. Colella and added that it may
be possible to use the contractor that the Airport has in place to assist with the
concerns. Mr. Colella confirmed that the Airport does have options with the current
contractor, named TK Elevator. However, Mr. Colella noted that it is unlikely a fully
satisfactory solution can be achieved with the current system as it stands. Providing
additional context, Mr. Colella explained that the escalators were originally installed in
1999 and underwent a partial refurbishment approximately six or seven years ago.
That refurbishment resulted in a hybrid system, combining older infrastructure with
newer components that were not fully compatible, contributing to the ongoing
mechanical issues and noise problems currently being experienced. That
refurbishment resulted in a hybrid configuration, combining incompatible components,
specifically, stair treads that did not match the original guide tracks. This mismatch
Airport Commission Minutes
January 15, 2025
______________________________________________________________________
has led to uneven wear and created the loud clunking and grinding noises passengers
frequently report. The uneven movement has also caused safety concerns and
mechanical inefficiencies. Mr. Colella added that pursuing another partial fix would not
be cost-effective or reliable, and in discussions with the Airport’s existing maintenance
contractor, TK Elevator, it became clear that the better course of action is full
replacement. According to Mr. Colella, the difference in cost and lead time between
partial and full replacement is negligible, and further hybridization would only risk
recurring issues.
Commissioner Wiseman asked whether the hybridization that occurred six or seven
years ago was a common industry practice at the time. Further sharing observations
from a colleague who frequently travels that has experienced similar issues with
elevators being out of service at various locations. Commissioner Wiseman noted that
during recent travel through Denver International Airport, it appeared that
approximately 10% of the elevators there were also out of service and wanted to
confirm if this issue was a common industry practice. Mr. Keating responded by
explaining that a significant factor contributing to the escalator downtime is the
presence of required safety sensors. Mr. Keating stated that approximately 90 to 95
percent of the time, the escalators go out of service because passengers inadvertently
trigger these sensors with their luggage. Mr. Keating emphasized that these safety
sensors are mandated by law and must remain installed on the equipment, so there
is no option to remove or bypass them.
Mr. Keating further explained that when a safety sensor is triggered, the escalator
must be reset by a certified technician. In many cases, a technician is required simply
to turn a key and perform the reset. However, if the system detects a more complex
issue, Airport staff must contact the maintenance company to conduct an on -site
assessment. Mr. Keating noted that this process is often outside the control of Airport
staff and contributes to the delays in restoring escalator service. Chairman Corcoran
added to the discussion by pointing out that the escalators are sometimes out of
service for extended periods, noting that they can be down for as long as two weeks
at a time. Mr. Colella provided further context by recounting a recent incident from
October 2024, in which one of the escalator handrail bags failed completely.
Explaining that the failed component was approximately 30 years old, and it took
nearly four weeks to procure the replacement part and complete the reinstallation. Mr.
Colella noted that the delay had a significant impact on operations.
Commissioner Caldwell asked for some prospective views on the anticipated cost of
the escalator replacement project. Commissioner Caldwell asked whether the project
would be in the range of approximately $500,000 or if it would be a $3 million
Airport Commission Minutes
January 15, 2025
______________________________________________________________________
undertaking. Mr. Colella noted his estimated cost for complete escalator replacement
would be approximately $1.2 million, $450,000 per unit, while the elevator
replacements were already budgeted and the bid came in at approximately $580,000,
which came in lower than expected. Chairman Corcoran stated that he believed Mr.
Colella had already addressed his questions and concerns. Chairman Corcoran
emphasized that the Airport staff should no longer spend time or resources attempting
to patch or repair the existing escalators. Instead, Chairman Corcoran urged that all
efforts be focused on how quickly new escalators can be procured and installed.
Chairman Corcoran concluded by stating that the goal should be to present a
completely new look and improved functionality.
Mr. Colella informed the Airport Commission that he has reached out to other
contractors to gather information on lead times and has also discussed the timeline
with the Airport’s current contractor, TK Elevator. Mr. Colella reported that the
estimated lead time for replacing the escalators is approximately 40 weeks , around
nine months, which is the time required to procure all necessary parts before
installation can begin.
Chairman Corcoran asked whether it would be possible to explore other resources or
vendors to potentially reduce the lead time. Mr. Colella responded that this is a viable
option and suggested that availability and lead time could be included as evaluation
criteria in the RFP process. While selecting a vendor with a shorter lead time might
result in a higher cost, Mr. Colella noted that it could be worth the additional investment
to expedite the project.
Commissioner Kiehl recommended that staff consult with the City Attorney regarding
the possibility of pursuing an emergency procurement provision for the escalator
replacement. Commissioner Kiehl emphasized the urgency of the situation, noting that
if the escalators were to fail completely, there would be no viable entry point to the
concourse, which could have a devastating impact on passenger flow and pose
operational and security risks. Stating that escalators are critical infrastructure that
"can’t be broke."
Chairman Corcoran agreed and stated that Commissioner Kiehl raised an important
point. Chairman Corcoran suggested that, given the ongoing feedback from both the
public and City Hall, the Airport should proactively explore any possible shortcuts or
expedited processes before the next Airport Commission meeting. Chairman
Corcoran encouraged staff to apply pressure where needed and seek assistance to
help accelerate the project. Noting the importance of preparing for the next meeting
Airport Commission Minutes
January 15, 2025
______________________________________________________________________
by asking the necessary questions and putting all available energy into finding ways
to move the project forward as quickly as possible.
Commissioner Kiehl further recommended that the Contracting and Procurement
Department include specific language in the RFP requiring vendors to provide after -
hours work and shorter lead times. While this may increase the cost, he stated that
the expedited timeline would be well worth the investment.
Ms. Carpenter then requested that the Airport Commission take a formal vote in
support of the escalator replacement project, rather than waiting to modify the motion
later. Ms. Carpenter explained that having a recorded vote of support from the Airport
Commission would allow staff to present the project to City Council with confirmation
that it is backed by the Airport Commission, which could help facilitate the approval
process once the bid is ready.
Chairman Corcoran responded affirmatively, stating that if taking a vote would help
expedite the process, then the Airport Commission should move forward with it.
ACTION: Motion to recommend to City Council the approval of a full escalator
replacement. Moved by Commissioner Hedrick, seconded by Commissioner
McDermott, and unanimously approved noting the absence of Commissioners
Delgado and Feltman.
Chairman Corcoran advised Airport Staff to communicate to the City Manager the
sense of urgency around the escalator replacement to get his support for moving this
quickly. Noting that Chairman Corcoran would love to see this as a way of
demonstrating to ourselves that we can move to get something fast. Chairman asked
if staff could provide an update at the next meeting. Mr. Keating confirmed.
8.E Noise Committee Update
Commissioner Fong presented a brief overview of the January 15, 2025 Noise
Committee meeting.
Commissioner Martin advised the Airport Commission that he had attended the
Master Plan presentation that had been provided to the Escena Association, and said
that he has received a significant amount of feedback from the Escena residents in
regard to the Airport not being a good neighbor from a noise perspective and that they
are uncomfortable and upset with the low flying twin propeller airplanes that are from
the Palm Springs Air Museum and that are flying almost daily over their neighborhood.
Airport Commission Minutes
January 15, 2025
______________________________________________________________________
He said that the residents what the airport could do to prevent the smaller airplanes
that don’t have good soundproofing from flying over their neighborhood .
Executive Director of Aviation Barrett said that the Airport has no authority over aircraft
once it is in the air as that is controlled by the Federal Aviation Administration (FAA).
Once an aircraft is airborne, the FAA has sole jurisdiction over its movements.
However, the Airport can work with air traffic control and communicate with pilots to
raise awareness about community impacts. Mr. Barrett further advised that the Airport
has a strong working relationship with the Museum, including recent collaboration on
the Boeing aircraft display, and expressed confidence that a constructive dialogue
could take place. Outreach to surrounding neighborhoods on noise-related issues is
also part of the Airport’s 2025 engagement goals.
8.F Concessions Update
Assistant Airport Director Keating provided the Airport Commission with a detailed
update on current and upcoming concession openings. Mr. Keating began by
announcing that "Pink Door" is progressing well and is expected to open within the
next two to three weeks. This location will offer coffee and retail options for those
waiting in the main terminal. Mr. Keating also noted there is considerable excitement
surrounding its debut.
Mr. Keating then discussed the status of two other locations, Trio and Vino Volo. He
explained that these projects are actively progressing and additional staffing was
added on Saturdays to expedite construction efforts. Additionally, two or three rounds
of extra support have been sent from Phoenix, where G4 is based, to assist in
accelerating work. Despite these efforts, Mr. Keating indicated that the anticipated
completion timeline for these locations is still late March to early April, assuming no
additional delays occur.
Mr. Keating also mentioned a future concession titled “The Canteen.” While there is
not a confirmed opening date, staff are working to complete other projects first before
initiating construction on this final site. All permits have been submitted, and the
Airport is awaiting comments from the City before proceeding with preliminary work.
Chairman Corcoran noted that the Ad Hoc Committee's engagement with WHSmith,
formerly known as The Marshall Group. Mr. Corcoran also noted that the committee
had previously expressed concerns about product composition and the focus on Palm
Springs-themed merchandise. In response, Mr. Keating shared that WHSmith is
actively working on the feedback received. For example, proper signage for local
Airport Commission Minutes
January 15, 2025
______________________________________________________________________
companies is being developed and installed, and staff are coordinating efforts to
introduce Brandini Toffee ice cream into WHSmith locations. Installation has been
delayed due to technical challenges, such as configuring freezers that meet ADA
compliance and Heating, Ventilation, and Air Conditioning (HVAC) compatibility,
particularly in Las Palmas.
Mr. Keating added that WHSmith is continuing to address inventory issues for local
products, and meetings will be scheduled with the Ad Hoc Committee once
representatives from the company’s VP office are available to review progress.
Chairman Corcoran commended the advertising efforts, citing a recent social media
ad that showcased various Palm Springs items now featured in the Airport. Mr.
Corcoran emphasized the importance of maintaining pressure and accountability on
this matter moving forward.
8.G Marketing Update
Item 8.G was heard after Item 8.A.
Deputy Director of Aviation, Marketing and Air Service Meier presented the Marketing
and Air Service Update for December 2024 and provided a brief overview of key
marketing initiatives and air service developments throughout the 2024 calendar year.
Mr. Meier also included passenger counts from years 2019, 2021, and 2022 in his
presentation.
Mr. Meier also provided an update on the recent Airport Round Table Conference,
which was hosted by Palm Springs International Airport in partnership with Visit
Greater Palm Springs. Mr. Meier shared that the event brought together industry
professionals from both airports and airlines across the United States and Canada,
with a total of nine airports represented. Mr. Meier noted that VGPS put together some
great opportunities and described some of the activities that attendees participated in
during the conference and a networking evening reception, contributing to a
productive and engaging experience.
Mr. Meier noted that while this conference typically sees a breakdown of
approximately 70% airport attendees and 30% airline representatives, this event had
a more balanced mix, with participation split evenly at 50/50. Mr. Meier concluded by
stating that hosting air service development conferences is an important part of the
Airport’s overall strategy to grow air service at Palm Springs International Airport by
attracting new airline partners and expanding available routes.
Commissioner Fong asked which airlines attended the Airport Round Table
Conference and inquired about the feedback received from other airports regarding
the services provided at Palm Springs International Airport. Mr. Meier responded that
Airport Commission Minutes
January 15, 2025
______________________________________________________________________
the purpose of the Airport Round Table Conference was primarily educational. While
airlines did provide updates, their presentations were not focused specifically on
evaluating Palm Springs International Airport. As the host airport, Palm Springs was
briefly highlighted in several presentations, but the majority of the content centered on
each airline’s broader operational outlook, strategic priorities, and market forecasts.
Mr. Meier shared that the airlines in attendance provided general updates on fleet
growth, service changes, and demand trends. Mr. Meiers stated as an example,
Southwest Airlines discussed the impact of Boeing delivery delays, which will result in
negative aircraft growth for the next few years, limiting opportunities for service
expansion. However, the airline also mentioned operational adjustments such as
shorter turn times and the introduction of red-eye flights to increase seat availability.
Although formal feedback was not solicited during the Airport Round Table
Conference, Mr. Meier noted that the informal conversations he had with airline
representatives were very positive. United Airlines expressed strong satisfaction with
the performance of their new service to Washington, D.C. Mr. Meier also shared a
discussion he had with a company called Landline, which provides plush bus services
that connects smaller markets to major airports. He described the quality of their buses
and how they operate as an extension of airline service, identifying it as a potential
opportunity for Palm Springs International Airport to capture passengers who currently
drive in from outlying areas. In addition, Mr. Meier noted that although Porter Airlines
did not attend the conference, he had spoken with their representatives recently and
received equally favorable feedback about their operations and performance at Palm
Springs International Airport.
Vice Chairman Burke added that the feedback he received was also very positive. He
noted that the participating airlines and airports expressed appreciation for both the
destination and the overall experience provided during the event. Vice Chairman
Burke emphasized that hosting industry events like this not only enhances the
Airport’s reputation but also strengthens relationships with airline partners and
supports the Airport’s broader air service development efforts.
Mr. Meier emphasized the value of having face-to-face interactions with various airline
officials, stating that these connections are truly invaluable to the Airport’s ongoing air
service development efforts. Commissioner Fong asked which nine airlines attended
the conference. Mr. Meier responded that while he could not recall all of them offhand,
he confirmed that representatives from American, Delta, United, Southwest, Sun
Country, Landline, WestJet, and Air Canada were present. Mr. Meier noted that he
could not recall the name of the ninth airline at the time.
8.H Financial Update
Airport Administration Manager Carpenter stated that the Financial Update was
included in the agenda packet.
Airport Commission Minutes
January 15, 2025
______________________________________________________________________
8.I Employment Update
Assistant Airport Director Jeremy Keating stated that the Employment Update was
included in the agenda packet.
Chairman Corcoran inquired about the status of the Deputy Director, Capital
Development position. Mr. Keating confirmed that the position ha d been posted, and
Executive Director of Aviation Barrett added that the recruitment was active, and the
Airport was currently accepting resumes. Chairman Corcoran asked if the recruitment
effort was unsuccessful, could the Airport reevaluate the salary structure or if that had
already been addressed with Human Resources (HR). Mr. Barrett responded that HR
had recently increased the salary by 2.5% and further noted that an additional 5%
increase scheduled for July may help attract more candidates. Mr. Barrett stated that
if these efforts were not successful, the Airport does plan to reevaluate the salary
range again.
Chairman Corcoran expressed the Commission’s support for the recruitment process
and affirmed that the Airport Commission would be willing to advocate for salary
adjustments if needed to secure qualified candidates.
Commissioner McDermott asked if there were any opportunities to bring aspects of
the recruitment process in-house, or if there had been any conversations about
embedding HR functions within the Airport. Chairman Corcoran confirmed that
discussions have taken place and provided additional insight into current staffing and
future plans related to HR support at the Airport.
8.J Project and Airport Capital Improvement Program Update
Executive Director of Aviation Barrett stated that the Project and Airport Capital
Improvement Program update was included in the agenda packet. Chairman Corcoran
asked to have a discussion at the next meeting regarding the runways. Assistant
Airport Director Keating advised the Airport Commission that it would be premature
for staff to discuss the runway with the Airport Commission because the runway
analysis was still on-going. Mr. Keating said that the preliminary data had been
collected and a more in-depth analysis of the runway was underway. Additionally, Mr.
Keating confirmed that Taxiway Whiskey had been fully repaved and was no longer a
concern and that the runways remained a priority for staff. Chairman Corcoran
requested a more detailed briefing once the engineering analysis was completed.
9. EXECUTIVE DIRECTOR REPORT
Executive Director of Aviation Barrett stated that the Executive Director report was
included in the agenda packet. Mr. Barrett shared that the preliminary work had begun
on the Airport’s annual budgeting process for the next two fiscal years and that based
on initial analysis, staff have identified the need for approximately 18 additional
Airport Commission Minutes
January 15, 2025
______________________________________________________________________
personnel positions, primarily within the Maintenance Division. Mr. Barrett said that he
had tasked Airport Administration Manager Carpenter with evaluating the financial
impact of these staffing increases on the cost per enplanement, particularly in relation
to the Airport’s airline partners and that that the final recommendations regarding
staffing and budget adjustments would be brought forward to the City Council in the
coming weeks.
Mr. Barrett also noted that he was attending a Customs and Border Protection (CBP)
FIS (Federal Inspection Services) Insight event in Washington, D.C., hosted at the
National Academy of Sciences. The event brought together key stakeholders including
CBP, the Future Borders Coalition, Airports Council International, the International Air
Transport Association, multiple airlines, and select airports. The discussions covered
a range of topics including facility design, screening processes, accessibility, and the
unique challenges faced by small hub airports. Mr. Barrett will prepare a detailed
report on the event to share with the Commission at a future meeting.
10. COMMISSIONERS REQUESTS AND REPORTS:
None.
11. REPORT OF COUNCIL ACTIONS:
11.A Past City Council Actions
11.B Future City Council Actions
12. RECEIVE AND FILE:
12.A Airline Activity Report December 2024
12.B Airline Activity Report Fiscal Year Comparison
13. COMMITTEES:
13.A Future Committee Meetings
13.B Committee’s Roster
ADJOURNMENT:
The Airport Commission adjourned at 7:25 P.M. to a Regular Meeting on February 19,
2025, at 5:30 P.M.
____________________________________
Tanya Perez
Interim Executive Administrative Assistant
APPROVED BY AIRPORT COMMISSION: 4/23/25