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A7900 - Flores Packet - Item 4
ADMINISTRATIVE APPEALS BOARD STAFF REPORT DATE: June 26, 2024 SUBJECT: APPEAL OF THE ADMINISTATIVE CITATION A7900 AND ADMINISTRATIVE DECISION OF A TWO-YEAR SUSPENSION OF THE VACATION RENTAL REGISTRATION CERTIFICATE FOR THE PROPERTY LOCATED AT 400 W. CAMINO ALTURAS, PALM SPRINGS, CALIFORNIA. BY: Department of Special Program Compliance SUMMARY Pablo Flores with Helios Vacation Rentals has requested an appeal of administrative citation A7900 issued in the amount of $500 and two (2) year suspension of the Vacation Rental Registration Certificate #4990 for the property located at 400 W. Camino Alturas, Palm Springs, California. RECOMMENDATION: 1)Open the Appeal Hearing and accept public testimony. 2)Adopt Resolution No. ______, A RESOLUTION OF THE ADMINISTRATIVE APPEALS BOARD OF THE CITY OF PALM SPRINGS, CALIFORNIA, ON THE APPEAL OF PABLO FLORES FOR THE PROPERTY LOCATED AT 400 W. CAMINO ALTURAS, PALM SPRINGS, CALIFORNIA REGARDING ADMINISTRATIVE CITATION A7900 ISSUED IN THE AMOUNT OF $500 AND THE TWO-YEAR SUSPENSION OF VACATION RENTAL REGISTRATION CERTIFCATE #4990. Background The property located at 400 W. Camino Alturas, Palm Springs, California is currently registered as a Vacation Rental with Vacation Rental Registration Certificate #4990. The start date was May 5, 2022. Vacation Rental Ordinance 1918 was in effect April 2017 and later amended and reinstated in November 2022 with Ordinance 2075. The previous and current Vacation Rental Ordinance details rules that guests renting a Vacation Rental for a period of 28 consecutive days or less must follow; Regulations that owners must follow relating to each stay that is 28 consecutive days or less and that upon the third violation in any twelve-month period, the City Manager shall suspend the Vacation Registration Certificate for two (2) years. Item 4 - Page 1 Administrative Appeals Board Staff Report June26, 2024 -- Page 2 Vacation Rental Appeal – 400 W. Camino Alturas, Palm Springs, CA STAFF ANALYSIS First Citation – A6704 On March 31, 2023, the City of Palm Springs Code Compliance discovered a web-based advertisement for the property located at 400 W. Camino Alturas, on the rental booking platform airbnb.com via the following link: www.airbnb.com/rooms/670478363746977770. Upon review of the advertisement, it was found that a copy of the current registration certificate, via posting the property's City ID number in a conspicuous location, was not included as required. Code Compliance Officer Gonzalez issued citation A6704. The officer report is included as ATTACHMENT 4. Citation A6704 was not appealed and paid in full on May 11, 2023. Second Citation – A7659 On June 12, 2023, the City of Palm Springs Code Compliance discovered a web-based advertisement for the property located at 400 W. Camino Alturas, on the rental booking platform airbnb.com via the following link: www.airbnb.com/rooms/670478363746977770. Upon review of the advertisement, it was found that a copy of the current registration certificate, via posting the property's City ID number in a conspicuous location, was not included as required. Code Compliance Officer Gonzalez issued citation A7659. The officer report is included as ATTACHMENT 5. Citation A7659 was not appealed and paid in full on June 27, 2023. Third Citation – A7900 On March 17, 2024, a City of Palm Springs Code Compliance Officers responded to a complaint for the property located at 400 W. Camino Alturas, Palm Springs regarding music at or beyond the property line. Code Officer Gonzalez and Code Officer Whittaker arrived at the property at 5:57 pm and observed a violation of Palm Springs Municipal Code “PSMC” 5.25.070(g) Music audible at the property line at the Vacation Rental located at 400 W. Camino Alturas. Code Officer Gonzalez and Code Officer Whittaker contacted the local contact to assist with making contact with the guests as there was no direct access to make contact. Once the local contact arrived, the Code Compliance Officers contacted the occupants, discussed the findings and violation, and issued citation A7900 for a violation of PSMC 5.25.070 (g). The officer report is included as ATTACHMENT 6. Citation A7900 is currently on hold pending the outcome of the appeal. Pursuant to PSMC 5.25.090(b), “Upon the third violation in any twelve-month period, the City Manager shall suspend the Vacation Registration Certificate for two (2) years”. Pursuant to Administrative Regulation dated 8/2017, appeals of the third administrative citation and the suspension of the Vacation Rental Registration Certificate will be heard by the Administrative Appeals Board according to PSMC Chapter 2.50. Based on the three (3) administrative citations issued in a twelve-month period, a suspension of the Vacation Rental Registration Certificate was issued by the Department Item 4 - Page 2 Administrative Appeals Board Staff Report June26, 2024 -- Page 3 Vacation Rental Appeal – 400 W. Camino Alturas, Palm Springs, CA of Special Program Compliance with an effective date of April 22, 2024, for two (2) years through April 22, 2026. ATTACHMENT 7. DATE OF VIOLATION CITATION NUMBER VIOLATION PSMC 03/31/2023 A6704 Failure to Post City ID 5.25.040(f) 06/12/2023 A7659 Failure to Post City ID 5.25.040(f) 03/17/2024 A7900 Music Audible at Property Line 5.25.070(g) The following Palm Springs Municipal Code sections and Regulations are applicable to this matter. The Palm Springs Municipal Code, Vacation Rentals §5.25.070 - Operational Requirements and Standard Conditions: (g) “Notwithstanding the provisions of Section 11.74.043, any radio receiver, musical instrument, phonograph, loudspeaker, sound amplifier, or any machine or device for the producing or reproducing of any sound shall be conducted within a fully enclosed Vacation Rental unit and shall not be audible at the property line of the Vacation Rental.” The Palm Springs Municipal Code, Vacation Rentals §5.25.040 - Operational Requirements and Standard Conditions: (f) “A copy of the current Registration Certificate as issued by the City and the maximum number of guests allowed on the premises shall be displayed in a clear and legible manner in a conspicuous and easily accessible location in the unit and on all advertising related to each Vacation Rental or Homesharing Interest, including without limitation, web based advertising, hosting platform, print media, and television. Palm Springs Municipal Code §5.25.090 (b) – Violations (b) “Upon the third violation in any twelve month period, the City Manager shall suspend the Vacation Registration Certificate for two (2) years”. ADMINISTRATIVE REGULATION “Violation Count for Purposes of Suspending a Vacation Rental Certificate”- Effective 8/2017 Procedure: A. Section 5.25.090(b) specifies, “Upon the third violation in any twelve (12) month period, the City Manager shall suspend the Vacation Rental Certificate for two (2) years.” Following is a clarification how violations are counted. Item 4 - Page 3 Administrative Appeals Board Staff Report June26, 2024 -- Page 4 Vacation Rental Appeal – 400 W. Camino Alturas, Palm Springs, CA 1. Administrative citations for violations of Chapter 5.25 issued to the Vacation Rental guest, Owner, or Owner’s agent prior to April 16, 2017, will count towards the calculation of the three (3) violations in any twelve (12) month period for suspending the Vacation Rental Certificate for such property in accordance with Section 5.25.090(b). 2. There will be no suspension unless at least one (1) violation occurs under new Ordinance No. 1918. 3. Appeals of the third administrative citation and the suspension of the Vacation Rental Registration Certificate will be heard by the Administrative Appeals Board according to PSMC Chapter 2.50. Administrative Regulation “Authority for the Issuance of Administrative Citations” dated 08/2017 reads as follows: “Vacation Rental Enforcement Officials are hereby authorized to issue, an Administrative Citation for the violation of the provision of Chapter 5.25 of the Palm Springs Municipal Code without first complying with the pre-citation or courtesy notice requirements contained in PSMC Section 1.06.030.” Patrick Clifford Assistant Director Department of Special Program Compliance Attachments: Resolution no. _____ 1 Notice of Appeal Hearing 2 Administrative Citation Appeal Letter 3 Administrative Citation A6704 and officer report 4 Administrative Citation A7659 and officer report 5 Administrative Citation A7900 and officer report 6 400 W. Camino Alturas Rd. suspension letter 7 Item 4 - Page 4 ATTACHMENT 1 Item 4 - Page 5 RESOLUTION NO. ___ A RESOLUTION OF THE ADMINISTRATIVE APPEALS BOARD OF THE CITY OF PALM SPRINGS, CALIFORNIA, ON THE APPEAL OF PABLO FLORES FOR THE PROPERTY LOCATED AT 400 W. CAMINO ALTURAS, PALM SPRINGS, CALIFORNIA REGARDING ADMINISTRATIVE CITATION A7900 ISSUED IN THE AMOUNT OF $500 AND THE TWO-YEAR SUSPENSION OF VACATION RENTAL REGISTRATION CERTIFCATE #4990. Jurisdiction: This administrative hearing is conducted in accordance with Palm Springs Municipal Code 2.50 which confers jurisdiction upon the Administrative Appeals Board. WHEREAS, the City investigated in detail and found the property 400 W. Camino Alturas, Palm Springs, California to be in violation pursuant to Section 5.25.040 (f) on March 31, 2023, and issued administrative citation A6704; and WHEREAS, the City investigated in detail and found the property 400 W. Camino Alturas, Palm Springs, California to be in violation pursuant to Section 5.25.040 (f) on June 12, 2023, and issued administrative citation A7659; and WHEREAS, the City investigated in detail and found the property 400 W. Camino Alturas, Palm Springs, California to be in violation pursuant to Section 5.25.070 (g) on March 17, 2024, and issued administrative citation A7900; and WHEREAS, upon the third violation in any twelve-month period, the City Manager shall suspend the Vacation Registration Certificate for two (2) years; and WHEREAS Jin He Zhong, owner for the property, was issued a suspension of the Vacation Rental Registration Certificate for a period of two-years for the property located at 400 W. Camino Alturas, Palm Springs, California on March 28, 2024, with an effective suspension date of April 22, 2024, and WHEREAS, Pablo Flores for the property located at 400 W. Camino Alturas, Palm Springs, California filed an administrative appeal of the suspension of the Vacation Rental Registration Certificate with the City Clerk and paid the appeal fee; and WHEREAS, pursuant to Administrative Regulation dated 8/2017, appeals of the third administrative citation and the suspension of the Vacation Rental Registration Certificate will be heard by the Administrative Appeals Board according to PSMC Chapter 2.50 WHEREAS, the Administrative Appeals Board opened and conducted a duly noticed Administrative Appeal Hearing on June 26, 2024; and Item 4 - Page 6 Resolution ____ Page 2 WHEREAS, the Administrative Appeals Board was presented evidence that Jin He Zhong, owner for the property located at 400 W. Camino Alturas, Palm Springs, is in violation pursuant to Section 5.25.090 (b) of the Palm Springs Municipal Code; and WHEREAS, the Administrative Appeals Board has carefully reviewed and considered all the evidence presented in connection with said appeal on June 26, 2024; THE ADMINISTRATIVE APPEALS BOARD HEREBY FINDS, after due consideration given to the relevancy, weight and credibility of testimony and evidence, and based upon a preponderance of the evidence in accordance with the Board’s procedures, as follows: SECTION 1. The Appellant is in violation of Palm Springs Municipal Code 5.25.090(b). The Administrative Appeals Board upholds administrative citation A7900 and the administrative decision of a two-year suspension of the Vacation Rental Registration Certificate for the property located at 400 W. Camino Alturas, Palm Springs, California The Appellant is not in violation of Palm Springs Municipal Code 5.25.090(b). The Administrative Appeals Board overturns administrative citation A7900 and the administrative decision of a two-year suspension of the Vacation Rental Registration Certificate for the property located at 400 W. Camino Alturas, Palm Springs, California THIS PORTION OF PAGE BLANK Item 4 - Page 7 • • Resolution ____ Page 3 SECTION 2. The Administrative Appeals Board directs the City Clerk to deliver a copy of this Resolution to each party and to file a disposition report with the Palm Springs City Council. PASSED, APPROVED, AND ADOPTED BY THE PALM SPRINGS ADMINISTRATIVE APPEALS BOARD THIS DAY OF 2024. Wayne Sinclair Chair ATTEST: Brenda Pree, MMC, CERA City Clerk STATE OF CALIFORNIA ) COUNTY OF RIVERSIDE ) ss. CITY OF PALM SPRINGS ) I, BRENDA PREE, City Clerk of the City of Palm Springs, do hereby certify that Resolution No.______ is a full, true, and correct copy, and was duly adopted at a meeting of the Administrative Appeals Board of the City of Palm Springs on the day of , by the following vote: AYES: NOES: ABSENT: ABSTAIN: RECUSE: IN WITNESS WHEREOF, I have hereunto set my hand and affixed the official seal of the City of Palm Springs, California, this day of . Brenda Pree, MMC, CERA City Clerk Item 4 - Page 8 ATTACHMENT 2 Item 4 - Page 9 Item 4 - Page 10 NOTICE OF ADMINISTRATIVE HEARING CITY OF PALM SPRINGS, CALIFORNIA BEFORE THE ADMINISTRATIVE APPEALS BOA RD TO: Pablo Flores NOTICE IS H EREBY GIVEN, pursuant to Pa lm Springs Mun ic ipa l Code §2.5 0.080(d), of the Appeal Hearing befo re the Administrative Appeals Board, on the deci sion of the Department of Special Program Compliance, Violation of th e Palm Springs Municipal Code 5.25, with res pect to vacation rental operatio ns located at 400 W. Camino A lturs , Pa lm Springs, CA. 92262. Hearing Date: Hearing T ime: June 26, 2024 5:30 p.m. Location: C ity Hall La rge Conference Room 3200 E . Tahquitz Canyon Dr, Palm Springs, CA. 92262 T h e Admi n istrative Appeals Board requests tha t if you have su pplemental documenta ti on/evidence, th a t you p rov ide such doc ume ntation 24-ho urs in advance of the hearing . Yo u may s ubmit yo ur doc ume nta ti on in per son or v ia emai l at C ityCle rk@ p a lms pringsca.gov . Documenta tio n s u bm itted at the meeting will be accepte d ; howeve r, if the Board d oes n ot think it has ad equate time to review your d ocum e nta ti o n, yo ur appeal hearing may be co nti n ued to a fu ture meeting. A bi li ngual and/or ASL interpreter will be made avail able, at no cos t , upon request at least 48-hours in advance of the hearing. Please contact the Office of the C ity C le rk at (760) 323-8204 or v ia emai l at C ityC le rk@ pa lm s pringsca.gov . State of California ) County of Ri verside ) ss. City of Palm Springs ) AFFIDAVIT O F MAILING I, Cassandra Edney, D eputy C ity C le rk of the City of Palm Springs, California, do hereby certify that t h e Notice of Hearing before the A dministrati ve Appeals Board was e m a il ed to the parties at the address above, on June 3, 2024. I declare under penalty of perjury that th e fore o ing is true and correct. Cassandra Ed y Deputy City Clerk ATTACHMENT 3 Item 4 - Page 11 Item 4 - Page 12 DocuSign Envelope ID: 02 EC166A-B623-44E0-800F-3FF661F52C35 RECEIVED APR \ 6 2024 1 6 2024 City of Palm Springs APR Office of the City Clerk OFFICE OF THE ClTY CLERK OF THE CITY cl.~-Ta hqu itz Ca nyon Way, Pa lm Springs , CA 92262 )FFICE TEL: (760) 323-8204 I FAX: (76 0) 323-8332 WRITTEN NOTICE OF APPEAL FORM FOR VACATION RENTAL CERTIFICATE SUSPENSION, REVOCATION OR DENIAL AVISO ESCRITO DE FORMULARIO DE APELACl6N PARA SUSPENSl6N REVOCACl6N O NEGACl6N DEL CERTIFICADO DE ALQUILER DE VACACIONES If you have rece ived a Sus pensio n, Revo cat ion o r Den ial Notice of a Vacation Renta l Re g istration Certifica te from the City of Palm Springs Vacation Rental Compliance Department, please use this form t o request an appeal. You mus t include payme nt of the appe al f e e with this form . I Si rec i bi6 un aviso de sus pension revocaci6n o denegaci6n de un ce rtificado de registro de alquiler vacaciona l del Departamento de cumplimiento d e alquileres vacacio nales de la ciuda d de Palm Springs, utilice este formulario para solicitor una apea laci6n. Debe incluir el pogo de la tori/a de apelaci6n con este formulario. Pa blo Flo r es ADDRESS/ DIRECCI N FAX /EL FAX A7900 3/1 7/24 VACA TION PROPERTY ADDRE SS, IF APPLI CABLE / DIRECCION DE PROPIEDAD VACACIONAL, SI ES AP LI CABLE 400 w Ca mi no Alturas Palm Springs, CA This completed form must be sent to: City of Palm Springs : Office of the City Clerk 3200 E. Tahquitz Canyon Way, Palm Springs, CA 92262 Item 4 - Page 13 DocuSign E nve lope ID: 02EC166A-B623-44E0-800F-3FF661 F 52C35 / .. ··t:. ,~. -~-\ \. .... _~t.il~ __ ./ ·•. · .... -· City of Palm Springs Office of the City Clerk 32 00 E. Tahquitz Canyon Way, Palm Springs, CA 92262 TEL: (760) 323 -8204 I FAX : (760) 323-8332 WRITTEN NOTICE OF APPEAL FORM FOR VACATION RENTAL CERTIFICATE SUSPENSION, REVOCATION OR DENIAL PLEASE COMPLETE THE FOLLOWING QUESTIONS/ POR FAVOR COMPLETE LAS SIGUIENTES PREGUNTAS: ATTACH ADDIONAL SHEETS, AS NECESSARY. PLEASE BE DETAILED; YOU MAY ALSO PRESENT FACTS AND EVIDENCE AT THE TIME OF YOUR APPEAL HEARING./ ADJUNTE HOJAS AD ICIONA LES, COMO NEC ESARIO. POR FAVOR DETALLADO; TAMBltN PUEDE PRESENT AR HEC HOS Y PRUEBAS AL MOMENTO DE SU AUDIENCIA DE APE LAC16N . 1. State the specifi c act ion being appeal ed / lndigue la acci6n especffica que se esta apelando. I am appealing t he s usp ension of the vacation rental certificate. 2. Sp ec ify t he grou nds of the appeal / Especifique las motivos de la apelaci6n. Please see pages attached. 3. Specify the reli ef yo u are seeki ng / Especifique el alivio que busca. The relief I am seeki ng is for the suspens i on to be dropped. If the suspe nsion is to be uph eld t hen I ask for t he homeowner to be allowed to rent his home on his own or through another management company. Item 4 - Page 14 Subject: Appeal for Suspension of Helios Vacation Rentals' Management of 400 W Camino Alturas To Whom It May Concern, I am writing to appeal the suspension of Helios Vacation Rentals' management of 400 W Camino Alturas. As the owner of the management company overseeing this property, I feel compelled to address the citations issued against us, which I believe resulted from genuine misunderstandings rather than deliberate non-compliance. On 3/31/23, our property received a citation for the violation "Failure to post City ID." Our general manager spoke to the city and misunderstood the corrective action as needing to post a visible sign in front of the home with the City ID. Subsequently, on 06/12/23, we were surprised to receive another citation for the same infraction. It was after this second citation that we further clarified with the city authorities the specific nature of the violation, which pertained to the absence of the City ID on the online marketing listing. We promptly rectified this oversight by adding the required information to the listing description online. It is crucial to note that our actions were not indicative of intentional negligence or an attempt to circumvent regulatory requirements. Rather, they stemmed from a misinterpretation of the corrective measures needed. I understand that local authorities require the permit number to be visible online in order to verify homes are not being marketed without a valid rental certificate. Throughout this period, our City ID remained active, and we were committed to upholding all necessary regulations. Moreover, platforms such as Airbnb and VRBO enforce stringent measures to ensure compliance with local regulations. These platforms mandate the input of permit numbers before allowing listings to go live, thereby providing an additional layer of verification. The booking platforms in tum automatically make visible the permit number at the bottom of the listing in a specific section called "Registration Number". Therefore, it is perplexing that the City ID was not visibly displayed on our Airbnb listing despite our adherence to platform policies. Following the issuance of the second citation, I diligently pursued clarification from Airbnb regarding the absence of the permit number on our listing. Regrettably, due to the elapsed time since the initial citation, Airbnb was unable to provide a definitive response. Nonetheless, we have since implemented additional'safeguards, including the inclusion of the permit number in the listing description itself, to mitigate any recurrence of such issues. In summary, ~ appeal the suspension on the grounds that the initial citation was unwarranted given the stringent requirements imposed by platforms like Airbnb and VRBO. Furthermore, the subsequent citation resulted from a miscommunication regarding the nature of the violation. It is pertinent to acknowledge our consistent compliance with city regulations, exemplified by our active permit status, timely payment of transient occupancy taxes, and stringent noise control measures. Item 4 - Page 15 I respectfully iµ;k the city authorities to consider the context surrounding the citations and to recognize our track record of compliance, save for the isolated noise violation incident. Your understanding and consideration in this matter are greatly appreciated. Thank you for your attention to this appeal. Sincerely, Pablo Flores Owner, Helios Vacation Rentals City of Palm Springs FINANCE DEPARTMENT PO Box 2743 Palm Springs, CA 92263-2743 +1 (760) 323-8299 Like No Place Else! 04/16/2024 04:01PM Shahriar 002622-0011 MISCELLANEOUS OTHER CHARGE CURRENT SVC (OTHCHG) 2024 Item: OTHCHG 1 @ $911.0000 Balance unpaid: -$911.00 OTHER CHARGE CURRENT SVC (OTHCHG) $911.00 -------------- $911.00 Subtotal $911.00 Total $911.00 EERP TYLER PAYMENTS CC $911.00 ************8244 Ref=66c5993f-4622-48e9-99af-82b88aba054f Auth=04142G -------------- Change due $0.00 Paid by: NAVARRO/JORGE Thank you for your payment CUSTOMER COPY Item 4 - Page 16 ATTACHMENT 4 Item 4 - Page 17 Item 4 - Page 18 • CITY OF PALM SPRINGS Vacation Rental Enforcement Administrative Citation I DATE . !-:, I• Agent • Tenant D7 o;wEEK 0 Property Owner • Other NAME (First, Middle, Last): A 6 74 TIME /' ~ DLor ID AM p a .:. • provision(s). Count PSMC Description 1. 2. 3. d 5. 7 S O '1 ,{{)~__,-\=..., =) K;...::,........-=------,.c0.:..:..5.i.:..I _;_r ..,_,,l:.;,:...,....:...,,.,Q'------ 1 7 COMPLIANCE ORDER You are ordered to correct or otherwise remedy this/these violations by I Mmd I , 0 You are further ordered to pay an Administrative Fine as prescribed in the schedule below for each count listed above . Payment must be paid in full by the compliance date to avoid additional penalties . The total CITATION PENALTY due is$ ~S,._v.c....::o'---- ADMINISTRATIVE FINE SCHEDULE IT First Citation in a 12-Month Period 500.0 per count Failure to correct the violation and pay the Administrative Fine wI m 10-days will result in an additional $500 .00 penalty. • Second Citation in a 12-Month Period $1 ,000.00 per count SECOND ATTEMPT TO OBTAIN COMPLIANCE . Failure to correct the violation and pay ALL Administrative Fines within 10-days will result in an add itional $1 ,000 .00 penalty. • ___ Citation in a ___ Month Period $1,000.00 per count FINAL ATTEMPT TO OBTAIN COMPLIANCE -FAILURE TO COMPLY MAY RESULT IN A PUBLIC NUISANCE PROCEEDINGS AND OTHER ENFORCEMENT ACTIONS -ALL COSTS ASSOC IATED WITH PUBLIC NUISANCE PROCEEDINGS MAY BE LIENED AGAINST THE SUBJECT PROPERTY IF NOT PAID BY THE RESPONSIBLE PARTY. "Jo c ,.l-, ljc,n k: I ( <>c.4 /t,-15 Name and Dept. of Issuing Enforcement Officer 4£ TJ.-v-y ,Signature / ~ 7 7- Date of Issuance Type of Service • Personal •·Mail SEE REVERSE SIDE FOR PAYMENT AND OTHER INFORMATION WHITE: Property Owner/Resident• YELLOW: Processing • PINK: File Item 4 - Page 19 CITT OF PALM 5PRING5 DEPARTMENT OF VACATION RENTAL COMPLIANCE ADMINISTRATIVE CITATION IMPORTANT INFORMATION • PLEASE READ COMPLETELY AND CAREFULLY You have been issued an Administrative Citation for violation(s) as indicated on the reverse . ADDIT IONAL VIOLATIONS MAY RESULT IN THE CRIMINAL PROSECUTION AND/OR ADDITIONAL ADMINISTRATIVE FINES . HOW TO PAY THE FINE The amount of fine is indicated on the front of the Administrative Citation . The fine must be paid within fifteen (15) calendar days from the date the citation is deemed served. Payment can be made by credit/debit card on- line at www.CitationProcessingCenter.com or by calling 1-800-969-6158. Payments are also accepted in the form of a cashier's check, personal check, or money order payable to the City of Palm Springs. Payment of the fine does not excuse or discharge any responsibility and legal consequences for continuation or reported occurrences of the violation(s). Write the citation number on the check/money order, and mail it to the address below . .(l2Q NOT send your payment to the City of Palm Springs Offices.) City of Palm Springs Administrative Citation Program P.O . Box 7275 Newport Beach, CA 92658-7275 HOW TO APPEAL THIS CITATION Payment must be made prior to appealing a citation. A responsible party receiving an administrative citation may appeal such citation wjthjn fifteen (15) calendar days from the date the citation is deemed served. An appeal must be filed in writing by using the standard Appeal Form available from the City's website at www.palmspringsca.gov specifying the appellant's fuU name, mailing address, citation number, and the basis for the appeal. You may also appeal after paying on-line at www CitationProcessingCenter.com . (DO NOT send your appeal request to the City of Palm Springs Offices: send it to the payment address above.) FAILURE TO ANSWER OR PAY PENALTY FOR YIOLATION(S) Failure to pay the penalty or contest the citation within fifteen (15) calendar days may result in additional administrative fines and the recordation of a special lien against your property. In addition, notification may be made to the State of California Franchise Tax Board. Palm Springs Municipal Code provides for the issuance of administrative citations for Municipal Code Violations. Fines are cumulative and citations may be issued each day the violation exists. Each and every day a violation is unaddressed constitutes a separate and distinct offense and shall be subject to citation . ADDITIONAL INFORMATION For further information regarding the specific citation, compliance order, or to request an extension of the compliance date, please contact the City of Palm Springs Vacation Rental Compliance Department. Additional Enforcement Officer Notes: Item 4 - Page 20 City of Palm Springs 425 N Ovic Dr • Pa lm Sp rin gs, Ca li fo rnia 92262 Tel: (760) 322-8382 • Fax: (760) 322-83 17 • www.p,vaca tionren mlro mpliance.com Department of Special Program Compliance April 17, 2023 Joy-U Art LLC Subject : l51 CITATION NOTICE -VACATION RENTAL Reference : Vacation Rental Property : 400 W Camino Alturas, Palm Springs, CA 92264-8996 Dear Vacation Rental Owner : Please be advised that our office has the following citations recorded for your Vacation Rental property: DATE OF VIOLATION CITATION NUMBER VIOLATION PSMC 03/31/2023 A6074 Failure to Po st City ID 05 .25 .070(f) Pursuant to Palm Springs Municipal Code §S.25.090(b), "Upon the third violation in any twelve month period, the City Manager shall suspend the Vacation Rental Certificate for two (2) years". Pursuant to Palm Springs Municipal Code §S.25.090(f), "The appeal and hearing provisions of Chapter 2.50 shall apply to any revocation or suspension of a Registration Certificate. If you have any questions, please do not hesitate to contact me directly at 760-322 -8372 . You can find additional information on the Vacation Rental Ordinance by visiting our website : www.psvacationrental compl i an ce .co m Sincerely, ~- \~- Patrick Clifford Executive Program Administrator The Department of Special Program Compliance Cc: File, VR Property Pos t O ff ice Box 274 3 • Palm S p rings, Cal ifo rni a 9 22 63 -274 3 Item 4 - Page 21 ADMINISTRATIVE CIT ATION-$500.00 City of Palm Springs Department of Special Program Compliance Code Compliance Division 425 North Civic Drive, Palm Springs, CA 92262 We bsi te: www.psvacationrentalcompliance.com Date of Issuance : 3/31/2023 Enc lo sed : Administrati ve Citation No. A6074; Ad mini strat ive Fi ne $ 500.00 You are hereby notified that a Palm Spri ngs Mu nicipal Code vio latio n of Section 5.25 .040(f) has been determined to exist on the property described below. Yo u are s pecificall y responsible to ensure that this vio lati on is co rrected in compliance with thi s notice and to pay the Administrat ive Fine as required by th e attached Administrative C itati on. Further violations may result in the issuance of Administrative Citati ons with fines of$1000.00 per v io lati o n and suspens io n of the Vacation Rental Registration Certificate. I. The vio lation s exist on the following property: Street Ad dress: 400 W Cami no A lturas , Palm Springs, CA, 92262 II. A description of tbe conditions/v iolation s that were found with your property are li sted below: The C ity of Palm Spri ngs Code Comp li ance Division discovered a web-based a dvertisement for the above property on 3/31 /2023 at 11 :25 p.m. o n the rental booking platform A irbnb .com via the fo ll owi ng link : http s://www.airbnb .com/rooms/670478363746977770. Upon review of the advertiseme nt , it was found that a copy of the current registration certificate, via posting th e property's City ID # in a conspicuous location , was not included as required. A co py of the ad ve rti se me nt as it was found at the t im e of the violation has bee n saved for o ur record s. III. The codes that pertain to the v iol ation s li sted in thi s letter are: 5.25.040 (t) Regi stration Certificate Required "A copy of the current Re gistration Certificate as issued by the City and the maximum number of guests allowed on the premises shall be disp la yed in a clear and legible man ner in a conspicuou s and easily accessible locatio n in the unit and on all advertis in g related to each Vacati on Rental or Homesharing Interest, including without limi tatio n, web -b ased advertising, hosting platform , print media, and television ." As the Agenc y of the property at issue or as the individual or entity responsible for the vio lation , yo u are individually responsible for correcting the v iolation and pa y in g the citation in full. To pay an d appeal t hi s citation, p lease refer to th e back of th e citation for in structio ns or v isit www.psvacati o nre ntalcomplian ce.com . A copy of the PSMC applicabl e to this citation can also be found on o ur we bs ite . Please contact me with any questions at 760-322-8383 . #~ Co: Comp liance Officer 6/20 17 Item 4 - Page 22 CITY OF PALM SPRINGS Vacation Rental Enforcement Administrative Citation A 6074 TIME / .' s ID Agent ~ Tenant NAME (First, Middle , Last): DLorlD prov ision(s). Count PSMC Description 1. 5 .Z,S .o'ir:lf) .P0t.) ... ~t,. pa1A c,'7 rD 2. 3 . COMPLIANCE ORDER ✓ You are ordered to correct or otherwise remedy this/these violation s by lromul,.~ . £ You are further ordered to pay an Administrative Fine as prescribed in the schedu le below for each count listed above . Payment must be pa id in full by the compliance date to avoid additional penalties . The total CITATION PENALTY due is$ ~~_o_d __ _ ADMINISTRATIVE FINE SCHEDULE r:/ First Citation in a 12-Month Period ~per count Failure to correct the violation and pay the Administrative Fine'wmiiii'-i 0-days will result in an additional $500 .00 penalty. D Second Citation in a 12-Month Period $1,000.00 per count SECOND ATTEMPT TO OBTAIN COMPLIANCE. Failure to correct the violation and pay ALL Adm ini strative Fines within 10-days will result in an additional $1 ,000 .00 penalty. D ___ Citation in a ___ Month Period $1 ,000.00 per count FINAL ATTEMPT TO OBTAIN COMPLIANCE -FAILURE TO COMPLY MAY RESULT IN A PUBLIC NUISANCE PROCEEDINGS AND OTHER ENFORCEMENT ACTIONS -ALL COSTS ASSOCIATED WITH PUB LIC NUISANCE PRO CEED INGS MAY BE LIENED AGAINST THE SUBJECT PROPERTY IF NOT PAID BY THE RESPONSIBLE PARTY. \,I I T VI"' 1">\Lffl ;)I" ll'tU;) PLIANCE You have been issued an Administrati ve Citation for violation(s) as indica on the reverse . ADDITIONAL VIOLATIONS MAY RESULT IN THE CRJMINA PROSECUTION AND/OR ADDITIONAL ADMINISTRATIVE FINES . HOW TO PAY THE FINE The amount of line is in dicated on the front of the Administrative Citation . The line must be paid within fifteen /15} calendar days from the date e citation is deemed served. Payment can be made by credit/debit card on- line at www.CitationProcessingCenter.com or by calling 1-800-969-6158 Payments are also accepted in the form of a cashier's check, personal check , or money order payable to the City of Palm Springs. Payment of fine does not excuse or discharge any responsibility and legal con equence for continuation or reported occurrences of the violation(s). Write the citaticn number on the check/money order, and mail it to the address below. NOT send your payment to the City of Palm Springs Offices.) City of Palm Springs Administrative Citation Program P.O . Box 7275 Newport Beach , CA 92658-7275 HOW TO APPEAL THIS CITATION Payment must be made prior to appealing a citation . A responsible pa receiving ar. administrative citation may appeal such citation within fifteer /15} calendar days from the date the citation is deemed served. An appea, must be filed in writing by using the standard Appeal Form available fro m the City's website at www.palmspringsca.gov specifying the appellant's full name, mailing address, citation number, and the basis for the appeal. You may also appeal after paying on-line atwww.CitationProcessingCenter.com. (DO NOT send your appeal request to the c;ty of Palm Springs Offices : send it to the payment address above.) FAILURE TO ANSWER OR PAY PENALTY FOR VIOLATJON(S) Failure to pay the penalty or contest the citation within fifteen (15) calendar days may result in additional administrative fines and the recordation of a special lien against your property. In addition, notification may be made to the State of California Franchise Tax Board. Palm Springs Munici pal Code pr v·des for the issuance o f administrative citations for Municipal Code Violations. Fines ar cumulativ and citations may be issued each day the violation exists. Each and every day a violation is unaddressed constitutes a separate and distinct offense and shall be subject to citation. ADDITIONAL INFORMATION U.S. Postal Service™ CERTIFIED MAIL® RECEIPT 19 the specific citation , compliance order, or compliance date, please contact the City of :ompliance Department ru WHITE: Property Owner/Resident • YEU ~ • Domestic Mail Only • Postage rn s rn 1=-c~~~-~~---------1 n, Total Postage and Fees $ ru SentTo ru Postmark Here • Street and Apt. No ., or PO Box No:···················································· f'- City,Siate, ZiP+4•···································································· PS Form 3800, April 2015 PSN 7530-02-000-9047 See Reverse for lnstruct,ons er Notes: Item 4 - Page 23 Santorini House I Panoramic Palm Springs Views * 5.0 • 3 reviews . ': Superhost . Palm SP-r ing§, Cal ifornia , Un ited States i'.ti Sha re Q Save Item 4 - Page 24 Entire home hosted by Helios Vacation Rentals 8 guests• 4 bedrooms· 4 beds · 3 baths il Self check-in Check yourself in with the keypad . ~ Helios Vacation Rentals is a Superhost Superhosts are experienced, highly rated hosts who are committed to providing great stays for guests. (V Great location 100% of recent guests gave the location a 5-star rating. • a1r cover Every booking includes free protection from Host cancellations, li sting inaccuracies, and other issues like trouble checking in . Learn more Welcome to Santorini, your own slice of Greece right here in Pa lm Springs. This home is available as a vacation rental providing a unique experience unlike ANY other vacation home in Palm Springs, and is also available for events or photoshoots. Whether here for a photoshoot or short term stay, let this home transport you to the white washed town of Santorini Greece surrounded by the lush ... Show more> Where you'll sleep Bedroom 1 1 king bed Bedroom 2 1 queen bed > $1,724 night * 5.0 • 3 reviews CHECK-IN 4/14/2023 CHECKOUT 4/17/2023 GUESTS 3 guests V Reserve You won't be charged yet _$.1,724 X 3 nig.tfil Cleaning fee Airbnb service fee Total before taxes ,-. ReJ;!ort this listing $5,172 $375 $783 $6,330 Item 4 - Page 25 What this place offers ~ City skyline view ~ Desert view ~!f Kitchen ~ Wifi ~ Dedicated workspace ~ Free parking on premises ::::B: Private pool t5 Private hot tub 00 oc:P Pets allowed f9J1 Security cameras on property Show all 64 amen it ies 3 nights in Palm Springs Apr 14, 2023 -Apr 17, 2023 Item 4 - Page 26 '< April 2023 Su Mo Tu We 2 3 4 5 9 10 11 12 16 0 18 19 23 24 25 26 30 GJ * 5.0 • 3 reviews Cleanliness Accuracy Communication Location Check-in Value Rick Feb r uary 2023 Th 6 13 20 27 May 2023 Fr Sa Su Mo Tu We 'I 1 2 3 :J, 8 7 8 9 10 0 15 '14 15 16 17 21 22 21 22 23 24 28 29 2'8 2,9 -30 -3-l An absolutely gorgeous and romantic location with expans_ive views over Palm Springs . The architecture is a cross between Gaudi and Greek Isle and the actual property is much more spacious than you might expect from the photos. The owners are very responsive but there was nothing more to ask for. This is a perfect getaway for ... Show more> Michael November 2022 It was a stunning ly beautiful home, with an equally stunning setting! It was a great experience! Rebekah September 2022 5.0 5.0 5.0 5.0 5.0 5 .0 Item 4 - Page 27 A little slice of Greece in Palm Springs. This blue and white house feels like an authentic villa you might find in Mykonos or Santorini though modernised and comfortable in side. We had to cancel a trip to Greece and this was a lovely consolation .... Show more> Where you'll be Palm Springs, California, United States Exact location provided after booking . W El Porta! • * 770 Reviews 9 Identity verified : Superhost 5 i 0 Public Transit W El Pc,rtal V, "'O "' , 4 ,. Map data ©2023 Google; so m 0 + Report a map error Hosted by Helios Vacation Rentals Joined in July 2016 Helios is a full service property management company specializing in short term rentals within the greater Palm Springs area. We started this company as vacation rental owners, but soon realized there was a lack of property managers with the attention to detail we sought. At Helios our goal is to give every guest that luxury Palm Springs vacation while still hav ing all the comforts of home. Please reach out via our website to book direct for a d iscounted rate. Helios Vacation Rentals is a Superhost Superhosts are experienced, highly rated hosts who are committed to providing great stays for guests. Response rate : 10 0% Response time: within an hour Item 4 - Page 28 [ Contact Host ] To protect yo ur p ayment, never transf er money or c ommun icate outside of t he Airbnb w ebs ite or app. Things to know House rules Ch eck-i n after 4:00 PM Checkout before 10:00 AM 8 guests maxi m um Show more> Safety & property Secu ri ty cam era/record ing device Po ol /hot tu b without a gate or loc k Ca rbon m onoxi de alarm Show more> Cancellation policy Thi s r eser va tion is non-refundable. Revi ew th e Hos t 's full cancellation policy which appl ies even if you ca n ce l for illness or d isruptions caused by COV ID- 19. Show more> Support He lp Cente r A irCover Supporting people wi t h disab ilities Ca ncella t ion opt ion s Ou r COVID-19 Res po nse Rep ort a neighb orhood c o nc e rn Community A irb nb.o rg : disaster reli ef ho using Item 4 - Page 29 Combating discrimination Hosting Airbnb your home AirCover for Hosts , Explore hosting resources Visit our community forum How to host responsibly Airbnb-friendly apartments Airbnb Newsroom Learn about new features Letter from our founders Careers Investors Gift cards @ English (US) $ USD © 2023 Airbnb, Inc. Terms • Sitemap • Privacy • Your Privacy Choices (713 Item 4 - Page 30 AirCover is comprehensive protection included for free w ith every booking. Booking Protection Guarantee In the unlikely event a Host needs to cancel your booking within 30 days of check-in , we 'll find you a similar or better home , or we 'll refund you . Check-In Guarantee If you can 't check into your home and the Host cannot resolve the issue , we 'll find you a si milar or better home for the length of your original stay, or we'll refund you. Get-What-You-Booked Guarantee If at any time during your stay you find your listing isn't as advertised-for example, the refr igerator st ops working and your Host can 't easily fix it , or it has fewer bedrooms than listed-you'll have three days to report it and we 'll find you a similar or better home , or we 'll refund you. 24-hour Safety Line If you ever feel unsafe , you 'll get priority access to specially-tra ined safety agents , day or night. Find complete details on how AirCover protects your booking in our HelP-Center Item 4 - Page 31 About this space Welcome to Santorini , your own slice of Greece right here in Palm Springs. This home is available as a vacation rental provid ing a unique experience unlike ANY other vacation home in Pa lm Springs , and is also available for events or photoshoots. Whether here for a photoshoot or short term stay, let th is home transport you to the white washed town of Santorini Greece surrounded by the l ush desert landscape of Palm Springs. The space *Book through our website for a discounted rate * *Please inqu i re about festival dates before booking (Coachella and Stagecoach)* Enter through the majestic gates and up a 300' private driveway, to this secluded and very private "Santorini Inspired" estate that sits at the top of The Mesa in South Palm Springs. Sweeping panoramic views of the entire valley is only one of the many special highlights of this iconic Palm Springs esta t e . Originally designed and built by architect William Nicholson in 1977 , the structure is a unique work of art. The property went thru a complete "re-imagination" and renovation 2018-2019. An abundance of natural elements were used in the renovation , including Curved plaster walls , softly domed cei li ngs , half-moon openings on the fireplaces, century old beams from a 120 yr old farmhouse , imported tiles from Greece including Thassos marble and white Agean limestone. Being offered "turn-key furnished", with designer furnishings and high-end appliances throughout. Published in Palm Springs Life Magazine in April 2019 , the property has a celebrated history of iconic photo shoots and special events for Nordstroms , Boston Proper, Annie Selke , Pine Cone Hill , Dash & Albert and more. The estate sits on over 1 acre of land , including an adjacent .56 acre lot that can be used as an event experience . Everything in this home was set up to offer a unique LUXE vacation rental experience. High end appliances. Designer Furniture. Breathtaking views. Whole home Sonos sound experience . Fully automated pool and spa. Large event space. Personal concierge service to help you make d inner reservations or help you plan your Palm Springs vacation . Plus extra amenities for an added cost including: private chef that will design a full course meal right in the home; a personal chauffeur that will pick you up from the airport and shuttle you throughout the valley ; a private masseuse that will g ive you a personal massage experience by the pool overlooking the Coachella Valley ; and a private photoshoot experience that. This home is more than a vacation rental ; it is a work of art unl i ke any other home in California! Interior deta ils • Master bedroom : King bed, nightstands , table lamps, accent chair, fireplace, closet , ensu ite bath , fan Item 4 - Page 32 • Bedroom 2: Queen bed, nightstands, table lamps, closet , dresser, fan • Bedroom 3 (Upstairs Main House): Queen bed, nightstands, table lamps , closet, fan • Bedroom 4 (Upstairs Tower Room): queen bed , ensuite bath, armoire , fan , accent chair • Kitchen: open concept, fully stocked kitchen with new stainless steel appliances and a 48 in stove for the serious chef. Plentiful cabinet and floating shelf storage. • Din ing room: Round style table with seating for 6, plus additional countertop seating. • Living room : large plush sofa with 80in tv and surround sound system. Large custom Scrabb le board game. • Bathroom 1: Master en suite bath with double sink van ity, bathtub and shower. • Bathroom 2: Full bath with shower • Bathroom 3 (Upstairs): Full bath with shower • Laundry room: washer and dryer and large wine fridge Exterior details • Backyard Garden: Secluded boutique resort style backyard with extensive landscaping includ ing hedges , cacti , agave , bottlebrush , palm , and olive trees. Backyard oasis overlooking Palm Springs for the best view in Palm Springs. • Pool and Spa Area: Fully automated, modern pool with elevated hot tub. The pool and hot tub are finished with pebble tee and both are heated with easy control from your smartphone. 4 hotel style chaise lounge chairs. • Outdoor Dining Area: 4 burner natural gas grill with large 7 person round outdoor dining table. • Fire Pit: Large natural gas fire pit overlooking Palm Springs • Lighthouse Room: Upstairs lookout space with probably the BEST view in Palm Springs • Observation Deck: Peaceful seating are surrounded by lush landscaping overlooking Pa lm Springs Item 4 - Page 33 • Patio Area: Patio seating with 4 large wicker chairs and coffee table covered by shade sails near the front of the house. --HOUSE RULES/ POLICIES -- 1. No parties allowed. There are Noise sensors on the property that measure sound levels. If you want a place to party, or be loud and drunk all the time then please look for another home. 2. The City of Palm Springs prevents outdoor noise amplification at all times of the day. This means no outdoor speakers . If you have speakers inside the home , make sure noise cannot be heard outside. There are noise sensors on the property so if outdoor noise is unreasonable we will be alerted and you run the risk of being evicted and losing your security deposit. 3. No weddings or photoshoots allowed without approval. Events are subject to additiona l fee . 4. Pool heating costs $100/day. Spa heating is complimentary. Pool will be heated to 85 degrees. SoCal Gas recently had a significant rate increase so pool heating costs have been increased to offset rising gas costs. Please advise beforehand if you want to take advantage of pool heater as it takes 10 hours to heat the pool so it is warm by check in. 5. Early check in at 1 PM ($150) and late check out at 1 PM ($150) is available for an extra fee ONLY if there are no back to back bookings to allow for proper cleaning . 6. Minimum 25 years of age to book. 7. SOME pets are allowed for an extra fee ($150/pet). Please consult with owner before brining pet , otherwise you will be evicted and security deposit will be kept. Guest will be given gate code and smartlock access via email a week prior to check in . Item 4 - Page 34 House rules Follow these rules to be a considerate guest and avoid any issues during your stay. Who can stay wa guests maximum 060Pets allowed What's allowed @check-in after 4 :00 PM @checkout before 10:00 AM I] Self check-in with keypad ~No smoking Additional rules 1. No parties allowed . There are Noise sensors on the property that measure sound levels. If you want a place to party, or be loud and drunk all the time then please look for another home. 2 . The City of Palm Springs prevents outdoor noise amp lification at all times of the day. This means no outdoor speakers . If you have speakers inside the home, make sure noise cannot be heard outside. There are noise sensors on the property so if outdoor noise is unreasonable we will be alerted and you run the risk of being evicted and losing your security deposit. 3. No weddings or photoshoots allowed without approval. Events are subject to additional fee. 4 . Pool heating costs $100/day. Spa heating is complimentary. Pool will be heated to 85 degrees . SoCal Gas recently had a significant rate increase so pool heating costs have been increased to offset rising gas costs. Please advise beforehand if you want to take advantage of pool heater as it takes 10 hours to heat the pool so it is warm by check in. 5. Early check in at 1 PM ($150) and late check out at 1 PM ($150) is available for an extra fee ONLY if there are no back to back bookings to allow for proper cleaning . 6. Minimum 25 years of age to book. 7. SOME pets are allowed for an extra fee ($150/pet). Please consult with owner before brining pet , otherwise you will be evicted and security deposit will be kept. Item 4 - Page 35 Safety & property Avoid surprises by looking over these important details about your Host's property. Safety conside rations ::ft Pool /hot t u b without a gate o r lock Safety dev ices !s>13Security camera /recording device "Cameras a re only located at gate and front door leading into the home . " ~Carbon monoxide alarm installed _ @smoke ala rm installed- P roperty info iJ Must cl imb st airs Item 4 - Page 36 Cancellation policy Before you book, make sure you're comfortable with this Host's cancellation policy. Keep in mind that Airbnb's Extenuating Circumstances Rolicy doesn't cover cancellations due to illness or travel disruptions caused by COVID-19. Cancel by Apr 14 4 :00 P M (check-in ) No refund Learn more about cancellation Rolicies ATTACHMENT 5 Item 4 - Page 37 Item 4 - Page 38 e . ' I DATE CITY OF PALM SPRINGS Vacation Rental Enforcement Administrative Citation DAY OF WEEK LOCATION OF VIOLATION I D Agent D Prop erty Owner D Tenant D Other I NAME (First, Middle, Last): A TIME DL or ID AM PM • I ., -I -I I -I ., • I ., • -• I I -I I" I I I provision(s). Count PSMC Description 1. 2. 3. COMPLIANCE ORDER D You are ordered to correct or otherwise remedy thi s/these violations by 0 You are further ordered to pay an Administrative Fine as prescribed in the schedule below for each count listed above. Payment must be paid in full by the compliance date to avoid additional penalties. The total CITATION PENALTY due is$ _____ _ ADMINISTRATIVE FINE SCHEDULE 0 First Citation in a 12-Month Period $500.00 per count Failure to correct the violation and pay the Administrative Fine within 10-days will result in an additional $500 .00 penalty. D Second Citation in a 12-Month Period $1,000.00 per count SECOND ATTEMPT TO OBTAIN COMPLIANCE . Failure to correct the violation and pay ALL Administrative Fines within 10-days will result in an additional $1,000.00 penalty. 0 ___ Citation in a ___ Month Period $1,0 00.00 per count FINAL ATTEMPT TO OBTAIN COMPLIANCE -FAILURE TO COMPLY MAY RESULT IN A PUBLIC NUISANCE PROCEEDINGS AND OTHER ENFORCEMENT ACTIONS -ALL COSTS ASSOCIATED WITH PUBLIC NUISANCE PROCEEDINGS MAY BE LIENED AGAINST THE SUBJECT PROPERTY IF NOT PAID BY THE RESPONSIBLE PARTY. Name and Dept. of Issuing Enforcement Officer Signature I Date of Issuance Type of Service D Personal GJ Mail SEE REVERSE SIDE FOR PAYMENT AND OTHER INFORMATION WHITE : Property Owner/Resident • YELLOW: Processing • PINK : File Item 4 - Page 39 CITY OF PALM SPRINGS DEPARTMENT OF VACATION RENTAL COMPLIANCE ADMINISTRATIVE CITATION IMPORTANT INFORMATION -PLEASE REAP COMPLETELY AND CAREFULLY You have been issued an Administrative Citation for violation(s) as indicated on the reverse. ADDITIONAL VIOLATIONS MAY RESULT IN THE CRIMINAL PROSECUTION AND/OR ADDITIONAL ADMINISTRATIVE FINES. HOW TO PAY THE FINE The amount of fine is indicated on the front of the Administrative Citation . The fine must be paid within fifteen /15) lendar days from the date the citation is deemed served. Payment can 1ad e by credit/debit card on- line at www.CitationProcessingCenter.cc by calling 1-800-969-6158. Payments are also accepted in the forn f'.as hier's check, personal check, or money order payable to the City c Springs. Payment of the fine does not excuse or discharge any responsibility and legal consequences for continuation or reported occurrences of the violation(s). Write the citation number on the check/money order, and mail it to the address below. ID.Q NOT send your payment to the City of Palm Sprjngs Offices.) City of Palm Springs Administrative Citation Program P.O. Box 7275 Newport Beach, CA 92658-7275 HOW JO APPEAL THIS CJJAIION Payment must be made prior to appealing a citation. A responsible party receiving an administrative citation may appeal such citation within fifteen (15) calendar days from the date the citation is deemed served. An appeal must be filed in writing by using the standard Appeal Form available from the City's website at www.palmspringsca.gov specifying the appellant's full name, mailing address, citation number, and the basis for the appeal. You may also appeal after paying on-line at www.CitationProcessingCenter.com. (PO NOT send your appeal request to the City of Patm Springs Offices: send it to the payment address above.) FAILURE TO ANSWER OR PAY PENALTY FOR YIQLAJ!ON(S) Failure to pay the penalty or contest the citation within fifteen (15) calendar days may result in additional administrative fines and the recordation of a special lien against your property. In addition. notification may be made to the State of California Franchise Tax Board. Palm Springs Municipal Code provides for the issuance of administrative citations for Municipal Code Violations. Fines are cumulative and citations may be issued each day the violation exists. Each and every day a violation is unaddressed constitutes a separate and distinct offense and shall be subject to citation. ADD!IIONAL INFORMATION For further information regarding the specific citation, compliance order, or to request an extension of the compliance date, please contact the City of Palm Springs Vacation Rental Compliance Department. Additional Enforcement Officer Notes: Item 4 - Page 40 City of Palm Springs 425 N Ovic Dr • Palm Spr ing s, California 92262 Te l: (760) 322-8382 • Fax: (760) 322-83 17 • www.~Y.1G1tionrenmlrompliance.com Department of Special Pro gram Compliance June 13, 20 23 Joy-U Art, LLC HeZhong Jin Subject: 2nd CITATION NOTICE -VACATION RENT A L Reference: Vaca tion Rental Property: 400 W Camino Alturas, Palm Springs, CA, 92 26 2 Dear Vacation Rental Owner: Pl ease be advised that our office h as the following ci tations recorded for your Vacation Rental property: DATE OF VIOLATION CITATION NUMBER VIOLATION PSMC 6/12/23 A7659 Failure to post city I D 5.25.040(f) 3/31/23 A6074 Failure to post ci t y ID 5.25.040(f) Pursuant to Palm Springs Municipal Code §5.25 .090(b), "Upon the third violation in any twelve month period, the City Manager shall suspend the Vacation Rental Certificate for two (2) years". Pursuant to Palm Springs Municipal Code §5.25.090{f), "The appeal and hearing provisions of Chapter 2 .50 shall apply to any revocation or suspension of a Registration Certificate. If yo u have any questions, plea se do not hesitate to con ta ct me directly at 760-322-8372. You can find additiona l inform ation o n the Vacation Rental Ordinance by visiting our we bs ite: www.psva cati onrenta lco m p li ance.com Sincerely, ~ Pa~ick Clifford Executive Progr am Administrator The Department of Special Pro gram Compliance Cc : Fil e, VR Prop e rty Post Office Box 2743 • Pa lm Springs, California 92263-2743 Item 4 - Page 41 ADMINISTRATIVE CITATlON-$-f City of Palm Springs Department of Special Program Compliance Code Compliance Division 425 North C iv ic Dri ve, P a lm S prings, CA 92262 Web s ite: www.ps vaca1ionrcn1alco111pl iance .co m Date o f Iss uance: 6/12/2023 Enclosed : Admini strati ve C itati o n No . A 7659; Adminis trat ive Fi ne$ I 000.00 Joy-U Art LLC You are he reby not ifi ed that a Pa lm Sprin gs Mu ni c ipa l Code v io lati on of Sectio n 5.25.040(f) has been determi ne d to exist o n the property descr ibed be low. Yo u are specifi ca ll y res po ns ible to ensure that this vio lat io n is corrected in co mp lia nce wit h this not ice and to pay the Ad mini strati ve Fi ne as requi red by the attached Ad mi nistrat ive C it ation. Furt her vio lations may res ult in th e iss uance of Ad mini strat ive Ci tations wit h fin es of$ I 000 .00 per v iolati on and suspens ion of t he Vaca ti on Re nta l Registra ti on Certi fica te. I. The violation s exist on the following property: Street Address : 400 W Camin o A ltu ra , Palm Sp rings , CA , 92264 II. A description of the conditions/violations that were found with your property are li sted below: The C ity of Pa lm Sprin gs Co de Com pli ance Di v ision d iscovered a web-based advert isement fo r th e above pro perty o n 6/12/2023 at 11 :32 p.m. o n th e renta l book ing pl atform A irbnb .com v ia th e fo ll owin g li nk : http s://www.a irb nb.com/ro oms/670478363746977770 . Upo n review of the advertisement, it was fo un d th at a copy of th e curre nt reg istrat ion certi fica te, via posting the property's C ity ID # in a consp icuous location , was not in c lud ed as req uired. A copy of the adve rti sement as it was fou nd at t he time of the vio latio n has been saved fo r ou r records. Ill. Th e codes that pertain to the v iolations li s ted in this letter arc: 5.25.040 (Q Registration Certificate Required "A co py of the cu rre nt Reg istrati on Certi fica te as issued by the City and the maxim um numbe r of guests a ll owe d o n the prem ises sha ll be d isplayed in a clear and leg ible ma nn er in a consp icuous and easi ly access ibl e location in the unit and on all adve rt is ing related to eac h Vacation Renta l or Homeshar ing Interest, in cl ud ing wi th o ut li m itat io n, web -based advertisi ng , hosting plat for m, print media, a nd televisio n." As th e Agen cy of the property at is s ue or as the individual or entity r es po nsible for the violation, you are indi v idually r es pons ible fo r correcting the v iolatio n and paying the citation in full . To pay and ap peal thi s c itati o n, please refe r to th e back of th e citation for in s tru cti o ns o r visit www.psvacat io nrenta lcomplia nce.com . A copy of th e PSMC app li ca bl e to thi s citati on can also be fo und on o ur webs it e. Pl ease cont act me w ith any qu es ti o ns at 760-322-8383. 6/2017 Item 4 - Page 42 CITY OF PALM SPRINGS Vacation Rental Enforcement Administrative Citation A 7659 Count PSMC Desaipliori 1_ s.~~ .of/o~ .f .. .l"'JC. fopoi:1 c.,\y LP 2. 3. / COMPLIANCE ORDER W You are ordered to correct or otherwise remedy this/these violations by J m rnul,Jl1 . I!("" You are further ordered to pay an Administrative Fine as prescribed in the schedule below for each count listed above. Payment must be paid in full by the. compliance dale to avoid additional penalties. The total CITATION PENALTYdueis$ 1000 ADMINISTRATIVE FINE SCHEDULE -• First Citation in a 12-Month Period $500.00 per count Failure to correct the violation and pay the Administrative Fine within 10-days will .result in an additional $500.00 penalty. · ~cond Citation in a 12-Month Period ~r count SECOND ATTEMPT TO OBTAIN COMPLIANCE. Failure to correct the violation and pay ALL Administrative Fines within 10-days Will result In an additional .$1,000.00 penalty. D · -.. -·_Citation in a ___ M9nth Pe[i_od . . $1,000.00 per count FINAL ATTEMPT TO O]3TAIN COMPLl.f,NCE -FAILU~E TO COMPLY MAY RESULT IN A PUBLIC NUISANCE PROCEEDINGS AND OTHER ENFORCEMENT ACTIONS -ALL COSTS ASSOCIATED WITH PUBLIC NUISANCE PROCE!=D!NGS MAY BE LIENED AGAINST THE SUBJECT PROPERTY IF NOT PAID BY THE RESPONSIBLE PARTY. Date of Issuance Type of Service D i;,ersonal !ii"'Mail SEE REVERSE SIDE F.OR PAYMENT AND OTHER INFORMATION WHITE: Property Owner/Resident. YELLOW: Processing • PINK: File ""'' , vr r"'~"' or"'""""°"' DEPARTMENT OF VACATIOt{RENTAL COMPLiANCE . , '. -\ ADMINISTRATIVE:CTTATION : ;,: -- IMPORTANT INFORMATION ~ PLEASE READ · CQMPLEJELYAND CAREFULLY ":':I'.:•/ :c:::; ·e, .. ::' You have been issued an Administratiye Cita~Q.ri.f.o(_yi.9la!i1;in(s) as in~l~tl:!d on the reverse. ADDITIONAL VIOLATIONS MAY!!3E;~.l!~J 1,NJ!i~9'.~1Mlf'!AL PROSECUTION AND/OR ADDITIONAL ADMINISTRATIVE FINES; ·, ----. •· ----· . ::-_· . ~--. HOW TO PAY THEFINE The amount of fine is indicated on the .ftcinr.6L.thaAdniinistrative· Citation. The fine must be paid within fifteen C15} ,1 len'dar dayi;(from the date·the citation is deemed served. Payment can 11ade by credit/debit card on- line at www.CitationProcessingCenter..cc .,.: :by calling 1~800:-969-.6158. Payments are also accepted In the-rom · ,-cashier's check;:~rsonal check, or money order payable to the City oi _;•im Springs. Payri\enfQfthe fine does not excuse or discharge anyresponsibillt.yand legal consequences for continuation or reported occurrences of the vlolatlon(s). Write the citation number on the check/money order, and mail it to the address below. m,Q NOT send your payment to the City of Palm Springs Offices,) City _of Palm Springs Adn.Jinistrative_ Cill;ltion Program P.O. Box 7275 Newport Beach,.!;A92658-7275 HOW JO APPEAL JHIS CIJAIIQN Payment must be made prior to eippcaalin.1ra -9_itation, A responsible party receivil"Q an administrative citation may·apJj~t such citation wjthin fifteen {15) calendar days from the date the citation is deemed served. An appe1:1I must be filed in writing by using the standard Appeal Fonn available from the City"s website at www.palmspringsca.gov spe'cifyingJhe app.e.llant's full name, mailing address, citation numb@r,.~d31}j;t,-~DEi!S,to_r !h~~ppeal. '(ou may also appeal after paying on-line at www.CitationprocessingCente,;com. {DO NOT send your appeal request to tbft·CJtv of P@lm Springs Offices: send it to the payment address above,) FAILURE JO ANSWER QB PA't:Pi:HAAIY FOR YI01.,.At16NtS) Failure t.~ pay the penalty or contest the citation within flfte~n l1_5} calendar days may result in addltfdnilf'acfmlnfstratlve tines and the recordatlon of a special llen ag~ins_t yc,ilr Jlroperty; ln'.~cidltion, notification may be made to the''Staie-'of CaDfornla i=ran'ciilse Tax Board. ·.: ,:r " -... , .. ,, Palm Springs Municipal Code provides · for dhe . Issuance of administrative citations for Municipal Code Violations. Fines are cumulativ9 and citations may be is.sued each day t!le violation exists. Each and every day a violation is unaddresifed:constitutes~aseparate and distinct offense and shall be_s,_~~J~t)~"cl~tion~· . •· 0 ••·• • .J....1,::,, ~ ~:, .(T - •; ~\ '.; _, ~ . '-_ ADDITIONAL fNfORMATfON For further information regarding the specific citation, compliance order, or to request an extension of the compliance elate, please contact the City of Palm Springs Vacation Rental Compliance Department. Additional Enforcement Officer Notes: Item 4 - Page 43 6/12/23, 11 :28 PM Sa n to rini House I Panoramic Palm Springs Views -Houses fo r Rent in Pa lm Springs, Ca lifornia, United States -Airbnb Santorini House I Panoramic Palm Springs View s * 5.0 • ~ . : Superho st Palm Si:irings, California. Unjted States Entire home hosted by Helios Vacation Rentals 8 guests • 4 bedrooms • 4 beds • 3 baths 01 Se lf check-in Check yourself in with tne keypad. ~ He lio s Vacat ion Re ntals is a Super ho st Superhosts are experienced, highly rated hosts who are committed to providing great stays for guests. ~ Great location 100% of recent guests gave the location a 5-star rating. Welcome to Santorini, your own slice of Greece right here in Palm Springs. This home is available as a vacation rental providing a unique experience unlike ANY other vacation home in Palm Springs, and is also availab le for events or photoshoots. Whether here for a photoshoot or sho rt term stay, let this home transport you to the white washed town of Santorini Greece su rrounded by the lush desert landscape of Pa lm Springs. Show mor e> Where you'll sleep $5,325 $4,313 * 5.0 • 6 reviews To tal b efore taxes CHECK•IN 6/23/2023 GUESTS 2 guests I CHECKOUT 6/28/2023 Reserve You won't be charged yet I'll ~por t this listing V https://www.airbnb.com/rooms/6 704 78363 7 46977770?adults=2&children=0&enable _ m3 _private _room=true&infants=0&location= Palm Springs%2C C... 1 /5 Item 4 - Page 44 6/12/23, 11:28 PM Santorini House I Panoramic Palm Springs Views -Houses for Rent in Palm Springs, California, United States -Airbnb Bedroom1 1 king bed What this place offers ~ City skyline view ~ Desert view Mi Kitchen ,a. 'o' Wifi cl Dedicated workspace ~ Free parking on premises ::B: Private pool ~ Private ~ot tub o~o Pets allowed f9ll Security cameras on property Show all 64 amenities 5 nights in Palm Springs Jun 23, 2023 -Jun 28, 2023 June2023 Su Mo Tu We Th Fr -l -2 4 5 & ~ 8 9 14 ~ B -t4 ~ ffl -t8 't-9 ~ rt tt • 25 26 27 • 29 30 ~ * 5.0 • 6 reviews Sa 3 ~ -t+ 24 Bedroom2 1 queen bed Su Mo 2 3 9 10 16 17 23 24 30 31 Tu 4 11 18 25 > July2023 > We Th Fr Sa 5 6 7 8 12 13 14 15 19 rt} r1' 22 26 27 28 29 ~ltit!i::latt« https://www.airbnb.com/rooms/6704783637 46977770?adults=2&children=0&enable_m3_private_room=true&infants=0&location=Palm Springs%2C C... 2/5 Item 4 - Page 45 6/12/23, 11 :28 PM Cleanliness Accuracy Communication Location Check-in Value Chad May 2023 Santorini House I Pano ramic Palm Springs Views -Houses for Rent in Pa lm Springs, Ca liforn ia, United States -A irbnb It's a great property with beautiful views. Private and peaceful location, spacious and well kept. We had an absolutely wonderfu l t ime. Would highly recommend this p lace and we're looking forward to our next stay. Show more> __l Chris ., Aprll2023 Absolutely amazing p lace! Tyler April 2023 As someone who practicall y lives in high end hotels t hroughout the year, this propert y has what I like to call "the it." Of all the spots in Pa lm Sp rings, this is the one. This is it. Look no further. 5.0 5 .0 5.0 5 .0 5 .0 5.0 Incredibly unique design, and far from tacky, Santorini House is a boutique luxury experience at its finest -clean, curated, comfortable, affordable -... Show m ore> Rick , February 2023 An absolutely gorgeous and romantic location w ith expansive views over Palm Springs. The architecture is a cross between Gaudi and Greek Isle and the actual property is much more spacious than you might expect from the photos. The owners are very responsive but there w as nothing more to ask for. This is a perfect getaway for everyone. Show more> ~ Michae l November 2022 It was a stunningly b eautiful home, with an equally stunning setting! It was a g reat experience! Reb eka h •, September 2022 A little slice of Greece in Pa lm Spri ngs. This b lue and white house feels like an authentic vi lla you m ight find in Mykon os or Santorini though modernised and comfortable inside. We had to cancel a trip to Greece and this was a lovely consolation. Amazing views, a lovely deck above every t h ing for morning coffees and evening cocktails, pretty, well stocked kitchen, v large primary bathroom an ... Sh ow more> Where you 'll be Palm Spring s, California, United States Ex act location provided after bookin g. 0 Pub lic Tran si t https://www.airbnb.com/rooms/670478363746977770?adults=2&c hil dren=O&enable_m3_private_room =true&i nfants=O&location=Pa lm Springs %2C C... 3/5 Item 4 - Page 46 6/12/23, 11 :28 PM Santorini House I Panoramic Palm Springs Views -Houses fo r Rent in Pa lm Springs, California, United States -Airbnb -* 881 Reviews ~ Identity verified : Superhost 0 + Map data ~2023 100 m ~ Report a map error Hosted by Helios Vacation Rentals Joined in July 2016 Helios is a fu ll service property management company specia li zing in short term rentals within the greater Palm Spr ings area. We started this company as vacation rental owners, b ut soon realized there was a lack of property managers with t he attention to detail we sought. At Hel ios ou r goal is to give every guest that luxury Palm Springs vacation while still having all the comforts of h ome. Please reac h out via our website to book direct for a discounted rate. Co-Hosts Erin ~ ) Sara Helios Vacation Rentals is a Superhost Superhost s are ex p erienced, highly rated hosts w ho are committed t o providing great stays for guests. Response rate: 99% Response t ime: within an hour Contact Host To protect your payment, never transfer money or communicate o utside of the Airbnb website or app. Th ings to know House rules Check-in after 4:00 PM Checkout before 10:00 AM 8 guests maximum Show more> Safety & property Security camera/recording device Pool/hot tub without a gate or lock Carbon monoxide alarm Show m ore > Cancellation policy This reservation is non-refundabl e. https://www.airbnb.com/rooms/670478363746977770?ad ults=2&children=O&enable_m3_private_room=true&infan ts =O&location =Palm Springs%2C C... 4/5 Item 4 - Page 47 6/12/23, 11:28 PM Santorini House I Panoramic Palm Springs Views -Houses fo r Rent in Palm Springs, California, Un ited States -Airbnb Review the Host's full cancellation policy which applies even if you cancel for illness or disruptions caused by COV ID-19. Show more> Support Help Center Get help with a safety issue AirCover Supporting people with disabilities Cancellation opt ions Our COVID-19 Response Report a neighborhood concern Community Airbnb.org: disaster relief housing Combating discrimination Hosting Airbnb your home AirCover for Hosts Explore hosting resources Visit our community forum How to host responsibly Airbnb-friendly apartments Airbnb Newsroom Learn about new features Letter from our founders Careers Investors Gift cards @ English (US) $ USO © 2023 Airbnb, Inc. Terms • Sitemap Privacy • Your Privacy Choices QD https://www.ai rbnb.com/rooms/6704 783637 46977770?adul ts=2&children=0&enable _ m3 _private _room=true&infants=0&location= Palm Springs%2C C... 5/5 Item 4 - Page 48 6/12/23, 11:28 PM Santorini House I Panoramic Palm Springs Views -Houses for Rent in Palm Springs, California, United States -Airbnb About this space Welcome to Santorini, your own slice of Greece right here in Palm Springs. This home is available as a vacation rental providing a unique experience unlike ANY other vacation home in Palm Springs, and is also available for events or photoshoots. Whether here for a photoshoot or short term stay, let this home transport you to the white washed town of Santorini Greece surrounded by the lush desert landscape of Palm Springs. The space Enter through the majestic gates and up a 300' private driveway, to this secluded and very private "Santorini Inspired" estate that sits at the top of The Mesa in South Palm Springs. Sweeping panoramic views of the entire valley is only one of the many special highlights of this iconic Palm Springs estate. Originally designed and built by architect William Nicholson in 1977, the structure is a unique work of art. The property went thru a complete "re-imagination" and renovation 2018-2019. An abundance of natural elements were used in the renovation, including Curved plaster walls, softly domed ceilings, half-moon openings on the fireplaces, century ol~ beams from a 120 yr old farmhouse, imported tiles from Greece including Thassos marble and white Agean limestone. Being offered "turn-key furnished", with designer furnishings and high-end appliances throughout. Published in Palm Springs Life Magazine in April 2019, the property has a celebrated history of iconic photo shoots and special events for Nordstroms, Boston Proper, Annie Selke, Pine Cone Hill, Dash & Albert and more. The estate sits on over 1 acre of land, including an adjacent .56 acre lot that can be used as an event experience. Everything in this home was set up to offer a unique LUXE vacation rental experience. High end appliances. Designer Furniture. Breathtaking views. Whole home Sanos sound experience. Fully automated pool and spa. Large event space. Personal concierge service to help you make dinner reservations.or help you plan your Palm Springs v~cation. Plus extra amenities for an added cost including: private chef that will design a full course meal right in the home; a personal chauffeur that will pick you up from the airport and shuttle you throughout the valley; a private masseuse that will give you a personal massage experience by the pool overlooking the Coachella Valley; and a private photoshoot experience that. This home is more than a vacation rental; it is a work of art unlike any other home in California! Interior details • Master bedroom: King bed, nightstands, table lamps, accent chair, fireplace, closet, ensuite bath, fan • Bedroom 2: Queen bed; nightstands, table lamps, closet, dresser, fan https://www.airbnb.com/rooms/6704 783637 46977770?adults=2&children=0&enable_m3_private_room=true&infants=0&location=Palm Springs%2C C... 1/3 Item 4 - Page 49 6/12/23, 11 :28 PM Santorini House I Panoramic Palm Springs Views -Houses for Rent in Palm Springs, California, United States -Airbnb • Bedroom 3 (Upstairs Main House): Queen bed, nightstands, table lamps, closet, fan • Bedroom 4 (Upstairs Tower Room): queen bed, ensuite bath, armoire, fan, accent chair • Kitchen: open concept, fully stocked kitchen with new stainless steel appliances and a 48in stove for the serious chef. Plentiful cabinet and floating shelf storage. • Dining room: Round style table with seating for 6, plus additional countertop seating. • Living room: large plush sofa with 80in tv and surround sound system. Large custom Scrabble board game. • Bathroom 1: Master en suite bath with double sink vanity, bathtub and shower. • Bathroom 2: Full bath with shower • Bathroom 3 (Upstairs): Full bath with shower • Laundry room: washer and dryer and large wine fridge Exterior details • Backyard Garden: Secluded boutique resort style backyard with extensive landscaping including hedges, cacti, agave, bottlebrush, palm, and olive trees. Backyard oasis overlooking Palm Springs for the best view in Palm Springs. • Pool and Spa Area: Fully automated, modern pool with elevated hot tub. The pool and hot tub are finished with pebble tee and both are heated with easy control from your smartphone. 4 hotel style chaise lounge chairs. • Outdoor Dining Area: 4 burner natural gas grill with large 7 person round outdoor dining table. • Fire Pit: Large natural gas fire pit overlooking Palm Springs • Lighthouse Room: Upstairs lookout space with probably the BEST view in Palm Springs • Observation Deck: Peaceful seating are surrounded by lush landscaping overlooking Palm Springs • Patio Area: Patio seating with 4 large wicker chairs and coffee table covered by shade sails near the· front of the house. https://www.airbnb.com/rooms/670478363746977770?adults=2&children=O&enable_m3_private_room=true&infants=O&location=Palm Springs%2C C... 2/3 Item 4 - Page 50 6/12/23, 11 :28 PM Santorini House I Panoramic Palm Springs Views -Houses for Rent in Palm Springs, California, United States -Airbnb -HOUSE RULES/ POLICIES -- 1. Events or photoshoots are allowed subject to owner approval. There is an additional event fee and an event agreement that must be signed. 2. As per Palm Springs City Policy for vacation rentals, outdoor speakers must be kept below 60 decibels. Past 9 PM, no outdoor speakers are allowed. There are outdoor noise sensors that measure noise level. 3. Spa and pool heating are extra. $25/day for spa heating and $100/day for pool heating. Pool will be heated to 85 degrees. Please advise beforehand if you want to take advantage of pool heater as it takes 10 hours to heat the pool so it is warm by check in. 4. Early check in at 1 PM ($150) and late check out at 2PM ($150) is available for an extra fee ONLY if there are no back to back bookings to allow for proper cleaning. 5. Minimum 25 years of age to book. 6. SOME pets are allowed for an extra fee ($150/pet). Please consult with the owner before bringing the pet. https://www.airbnb.com/rooms/670478363746977770?adults=2&children=O&enab1e_m3_private_room=true&infants=O&location=Palm Springs%2C C... 3/3 Item 4 - Page 51 6/12/23, 11:29 PM Santorini House I Panoramic Palm Springs Views -Houses for Rent in Palm Springs, California, United States -Airbnb What this place offers Scenic views §;] City skyline view ~ Desert view ~ Mountain view Bathroom ~ Hair dryer ~ Cleaning products ~ Shampoo ~ Conditioner ,a.;oo • Body soap G) Hotwater ,a.;oo • Shower gel https://www.airbnb.com/rooms/670478363746977770/amenities?adults=2&children=O&enable_m3_private_room=true&infants=O&location=Palm Spri... 1/7 Item 4 - Page 52 6/12/23, 11:29 PM Santorini House I Panoramic Palm Springs Views -Houses for Rent in Palm Springs, California, United States -Airbnb Bedroom and laundry (§} Washer ~ Dryer · fl11 Essentials Towels, bed sheets, soap, and toilet paper 6 Hangers ~ Bed linens D Extra pillows and blankets ~ Iron l!J Clothing storage: closet Entertainment @ Ethernet connection CJ TV ~ Bluetooth sound system https://www.airbnb.com/rooms/670478363746977770/amenities?adults=2&children=O&enab1e_m3__private_room=true&infants=O&location=Palm s·pri... 2/7 Item 4 - Page 53 6/12/23 1 11:29 PM Santorini House I Panoramic Palm Springs Views -Houses for Rent in Palm Springs, California, United States -Airbnb Family tz:sJ Pack 'n play/Travel crib -available upon request Heating and cooling * Air conditioning UilJ Indoor fireplace + Ceiling fan /B, Heating Home safety J9ll Security cameras on property Cameras are only located at gate and front door leading into the home. @ Smoke alarm ~ Carbon monoxide alarm ~ Fire extinguisher @J First aid kit https://www.airbnb.com/rooms/670478363746977770/amenities?adults=2&children=O&enable_m3_private_room=true&infants=O&location=Palm Spri... 3/7 Item 4 - Page 54 6/12/23, 11:29 PM Santorini House I Panoramic Palm Springs Views -Houses for Rent in Palm Springs, California, United States -Airbnb Internet and office Wifi f::3-Dedicated workspace Kitchen and dining M, Kitchen Space where guests can cook their own meals E) Refrigerator l(;;]=I Microwave p6' Cooking basics Pots and pans, oil, salt and pepper f « Dishes and silvetware Bowls, chopsticks, plates, cups, etc. E) Freezer lo!I Dishwasher ~ Stove https://www.airbnb.com/rooms/670478363746977770/amenities?adults=2&children=O&enable_m3_private_room=true&infants=O&location=Palm Spri... 4/7 Item 4 - Page 55 6/12/23, 11 :29 PM ~ Oven r1ilf Hot water kettle ~ Coffee maker §) Wine glasses a Toaster 111 Baking sheet ~ 1H Blender @ Ricemaker Santorini House I Panoramic Palm Springs Views -Houses for Rent in Palm Springs, California, United States -Airbnb ~ Barbecue utensils Grill, charcoal, bamboo skewers/iron skewers, etc. f;'rrj Dining table ~ Coffee Location features https://www.airbnb.com/rooms/6704783637 46977770/amenities?adults=2&children=0&enable_m3_private_room=true&infants=0&location=Palm Spri... 5/7 Item 4 - Page 56 6/12/23, 11 :29 PM Santorini House I Panoramic Palm Springs Views -Houses for Rent in Palm Springs, California, United States -Airbnb O Private entrance Separate street or building entrance Outdoor iJr Patio or balcony ,t Backyard An open space on the property usually covered in grass B Firepit ~ BBQ grill Parking and facilities A Free parking on premises ~ Private pool f:J' Private hot tub Services o~o Pets allowed Assistance animals are always allowed https://www.airbnb.com/rooms/670478363746977770/amenities?adults=2&children=O&enable_m3_private_room=true&infants=O&location=Palm Spri... 6/7 Item 4 - Page 57 6/12/23, 11:29 PM Santorini House I Panoramic Palm Springs Views -Houses for Rent in Palm Springs, California, United States -Airbnb (±) Luggage dropoff allowed For guests' convenience when they have early arrival or late departure ~ Self check-in (ID Keypad Check yourself into the home with a door code https:/lwww.airbnb.com/rooms/670478363746977770/amenities?adults=2&children=O&enable_m3_private_room=true&infants=O&location=Palm Spri... 7/7 Item 4 - Page 58 6/12/23, 11 :29 PM Santorini House I Panoramic Palm Springs Views -Houses for Rent in Palm Springs, California, United States -Airbnb House rules You'll be staying in someone's home, so please treat it with care and respect. Checking in and out (S)check-in after 4:00 PM @checkout before 10:00 AM 1] Self check-in with keypad During your stay ~8 guests maximum o~oPets allowed ~No smoking E) Additional rules 1. Events or photoshoots are allowed subject to owner approval. There is an additional event fee and an event agreement that must be signed. 2. As per Palm Springs City Policy for vacation rentals, outdoor speakers must be kept below 60 decibels. Past 9 PM, no outdoor speakers are allowed. There are outdoor noise sensors that measure noise level. ... Show more https://www.airbnb.com/rooms/670478363746977770/house-rules?adults=2&children_=O&enab1e_m3_private_room=true&infants=O&location=Palm Sp... 1/1 Item 4 - Page 59 6/12/23, 11:29 PM Santorini House I Panoramic Palm Springs Views -Houses for Rent in Palm Springs, California, United States -Airbnb Additional rules 1. Events or photoshoots are allowed subject to owner approval. There is an additional event fee and an event agreement that must be signed. 2. As per Palm Springs City Policy for vacation rentals, outdoor speakers must be kept below 60 decibels. Past 9 PM, no outdoor speakers are allowed. There are outdoor noise sensors that measure noise level. 3. Spa and pool heating are extra. $25/day for spa heating and $100/day for pool heating. Pool will be heated to 85 degrees. Please advise beforehand if you want to take advantage of pool heater as it takes 10 hours to heat the pool so it is warm by check in. 4. Early check in at 1 PM ($150) and late check out at 2PM ($150) is available for an extra fee ONLY if there are no back to back bookings to allow for proper cleaning. 5. Minimum 25 years of age to book. 6. SOME pets are allowed for an extra fee ($150/pet). Please consult with the owner before bringing the pet https://www.airbnb.com/rooms/670478363746977770/house-rules?adults=2&children=O&enable_m3_private_room=true&infants=O&location=Palm Sp... 1/1 Item 4 - Page 60 6/12/23, 11:29 PM Santorini House I Panoramic Palm Springs Views -Houses for Rent in Palm Springs, California, United States -Airbnb Safety & property Avoid surprises by looking over these important details about your Host's property. Safety considerations ~ Pool/hot tub without a gate or lock Safety devices Js>lsecurity camera/recording device "Cameras are only located at gate and front door leading into the home. " (ID Carbon monoxide alarm installed @smoke alarm installed Property info ~ Must climb stairs https://www.airbnb.com/rooms/6704 783637 46977770/safety?adults=2&children=0&enable _m3 _private _room=true&infants=0&location=Palm Springs... 1 /1 Item 4 - Page 61 6/12/23, 11 :30 PM Santorini House I Panoramic Palm Springs Views -Houses for Rent in Palm Springs, California, United States -Airbnb Cancellation policy Before you book, make sure you're comfortable with this Host's cancellation policy. Keep in mind that Airbnb's Extenuating Circumstances policY. doesn't cover cancellations due to illness or travel disruptions caused by COVID-19. Cancel by Jun 23 4:00 PM (check-in) No refund https://www.airbnb.com/rooms/670478363746977770/cancellation-policy?adults=2&children=O&enable_m3_private_room=true&infants=O&location=P ... 1/1 ATTACHMENT 6 Item 4 - Page 62 Item 4 - Page 63 CITY OF PALM SPRINGS Vacation Rental Enforcement A Administrative Citation LOCJ\T)ON OF VIO ~ATION '100 W -CC( I• Agent • Tenant • Property Owner • Other DL or ID AM PM -I l I ;t .. • t .. '• .. t t "' t t n t ft• provision(s). Count PSMC Description 1 _ 5 ,25 · O?oCj) A ~)'1,wl S"0 c.,J lot7mJ 2. 'f~Y ,,,.,c,s 3. ' COMPLIANCE ORDER You are ordered to correct or otherwise remedy this/these violations by rJ You are further ordered to pay an Administrative Fine as prescribed in the schedule below for each count listed above. Payment must be paid in full by the compliance date to avoid additional penalties. The total CITATION PENALTY due is$ $'° Q() ADMINISTRATIVE FINE SCHEDULE -'f!j First Citation in a 12-Month Period ~ per count Failure to correct the violation and pay the Administrative Fine within 10-days will result in an additional $500.00 penalty. 0 Second Citation in a 12-Month Period $1,000.00 per count SECOND ATTEMPT TO OBTAIN COMPLIANCE . Failure to correct the violation and pay ALL Administrative Fines within 10-days will result in an additional $1 ,000 .00 penalty. 0 ___ Citation in a ___ Month Period $1,000.00 per count FINAL ATTEMPT TO OBTAIN COMPLIANCE -FAILURE TO COMPLY MAY RESULT IN A PUBLIC NUISANCE PROCEEDINGS AND OTHER ENFORCEMENT ACTIONS -ALL COSTS ASSOCIATED WITH PUBLIC NUISANCE PROCEEDINGS MAY BE LIENED AGAINST THE SUBJECT PROPERTY IF NOT PAID BY THE RESPONSIBLE PARTY. J~ e-ob 0o:nzc .. lc.:r. f 6 Y.fl Name and Dept. of Issuing Enforcement Officer Type of Service Signature • Personal • Mail SEE REVERSE SIDE FOR PAYMENT AND OTHER INFORMATION WHITE : Property Owner/Resident· YELLOW: Processing· PINK : File Item 4 - Page 64 CITY OF PALM SPRINGS DEPARTMENT OF VACATION RENTAL COMPLIANCE ADMINISTRATIVE CITATION IMPORTANT INFORMATION -PLEASE READ COMPLE TELY AND CAREFULLY You have been is sued an Administrative Citation for violatio n(s) as indicated on the reverse. ADDITIONAL VIOLATIONS MAY RESULT IN THE CRIMINAL PROSECUTION AND/OR ADD ITIONAL ADMINISTRATIVE FINES. HOW TO PAY THE FINE The amount of fine is indicated on the front of the Administrative Citation . The fine must be paid wjthin fifteen /15} calendar days from the date the citation is deemed served. Payment can be made by crediUdebit card on- line at www.CitationProcessingCenter.com or by calling 1-800-969-6158. Payments are also accepted in the form of a cashier's check, personal check, or money order payable to the City of Palm Springs. Payment of the fine does not excuse or discharge any responsibility and legal consequences for continuation or reported occurrences of the violation(s). Write the citation number on the check/money order, and mail it to the address below . .(QQ NOT send your payment to the City of Palm Springs Offices I City of Palm Springs Administrative Citation Program P.O. Box 7275 Newport Beach, CA 92658-7275 HOW TO APPEAL THIS CIJATION Payment must be made prior to appealing a citation. A responsible party receiving an administrative citation may appeal such citation within fifteen /15\ calendar days from the date the citation is deemed served. An appeal must be filed in writing by using the standard Appeal Form available from the City's website at www.palmspringsca.gov specifying the appellant's full name, mailing address, citation number, and the basis for the appeal. You may also appeal after paying on-line at www CitationProcessinqCenter.com. /DO NOT send your appeal request to the c;ty of Palm Springs Offices· send it to the payment address above I FAILURE IO ANSWER OR PAY PENALTY FOR VtOLATIONISI Failure to pay the penalty or contest the citation within fifteen (15) calendar days may result in additional administrative fines and the recordation of a special lien against your property. In addition, notification may be made to the State of California Franchise Tax Board. Palm Springs Municipal Code provides for the issuance of administrative citations for Municipal Code Violations. Fines are cumulative and citations may be issued each day the violation exists. Each and every day a violation is unaddressed constitutes a separate and distinct offense and shall be subject to citation. ADDITIONAL INFORMATION For further information regarding the specific citation, compliance order, or to request an extension of the compliance date , please contact the City of Palm Springs Vacation Rental Compliance Department. Additional Enforcement Officer Notes: Item 4 - Page 65 City of Palm Springs March 20, 2024 Jin He Zhong Helios Vacation Rentals 425 N Ovic Dr • Pa lm Springs, California 92262 Te l: (760) 322-8382 • Fax: (760) 322-83 17 • www.p,v.1catioruenmlrompliance.com Depart ment of Special Program Compliance Subject: THIRD CITATION NOTICE-VACATION RENTAL Reference: Vacation Rental Property: 400 W Camino Alturas. Palm Springs. CA. 92262 Dear Vacation Rental Owner: Please be advised that our office has the following citation(s) recorded for your Vacation Rental property: DATE OF VIOLATION CITATION NUMBER VIOLATION PSMC 3/17/24 A7900 Music audible at property line 5.25 .070(g) 6/12/23 A7659 Failure to post City ID 5.25.040(f) 3/31/23 A6074 Failure to post City ID 5.25 .040(f) Pursuant to Palm Springs Municipal Code §5.25.090{b), "Upon the third violation in any twelve month period, the City Manager shall suspend the Vacation Rental Certificate for two (2) years". Pursuant to Palm Springs Municipal Code §S.25.090(f), "The appeal and hearing provisions of Chapter 2.50 shall apply to any revocation or suspension of a Registration Certificate. If you have any questions, please do not hesitate to contact me directly at 760-322-8372. You can find additional information on the Vacation Rental Ordinance by visiting our website: www.psvacationrentalcompliance .com Sincerely, ~ Patrick Clifford Executive Program Administrator Special Program Compliance Cc: File, VR Property Pos t Office Box 2743 • Palm Springs, Califo rnia 92263-2743 Item 4 - Page 66 Vacation Rental Code Compliance Officer Event Report Date of report submission Sunday, March 17, 2024 Sunday, March 17, 2024 Date of the Event Sunday, March 17, 2024 Time received the complaint from the Hotline: 5:32 PM Property Address 400 W Camino Alturas 92262 Is this a registered vacation rental? Yes Is this a unit in a Condominium complex? No Was there a Contract Summary on file for this property / guest stay? Yes Location of the noise source? Front yard patio Time of report submission 9:26 PM TYPE OF REPORT VACAT ION RENTAL ENFORCEMENT Time arrived at the property: 5 57 PM Is this report based on a proactive finding, a lead from the community or response to a call into the hotline? Vacation Rental Hotline Type of a Complaint Reported: (You may select more then one) Music coming from the p roperty Please input dB levels. It's recommended to take a reading every two min~tes Time dB level dB reading one 557 40.5 dB reading two 559 42.2 dB reading 601 48.1 three At which location on the property or off the property were you present when you witnessed the violation? On street in front of the location Citation Number (if applicable) A7900 Total time amount witnessing the violation : 10 Was Citation issued? Yes Item 4 - Page 67 Is the person occupying the Vacation Rental over night? Yes Name of Person Citation being issued to: Steven Phillips Code Section Violated: Musi c at t he property line 5.25.070(g) Type of noise source? Speaker Upon Arrival found the following : Music at the property line Please attach 2-3 pictures as needed to support your findings. Pictures of the front of the home with address are a must along with a picture of the violation if applicable Please add detailed notes regarding this call: Received a call for music and noise coming from the property at 400 W Camino Alturas at 5:32 PM. After reviewing the property from the office, it was determined that the property had a contract summary for the weekend and was currently being rented out short term. Officer Whittaker and I arrived at the property at 5:57PM and began an investigation from the street in front of the property. Music and noise were observed beyond the property line. Decibel readings were taken and read from 40db to 48-db. As there was no direct access to make contact with the guest, the local contact was called and advised of the complaint and violation and asked to have the guest meet us at the gate to issue a citation. Guest gave information needed for the citation. citation A7900 was issued for 5.25.070G, amplified sound beyond property lines. RP was called and notified of the outcome of the investigation. Has this event been communicated to the Local Contact for this property? Yes Code Compliance Officer submitting the form: Jake Gonzalez Code Compliance Officer Email: jacob.gonzalez@palmspringsca.gov Number of Code Officers responding to the event: 2 Code Officer Name #1 : Jake Gonzalez Code Officer Name #2: Jason Whittaker 2 Item 4 - Page 68 3 Item 4 - Page 69 Vacation Rental Code Compliance Officer Event Report Ple ase attached pictures suppo rtin g the recorded decibel reading 4 Item 4 - Page 70 Please select occupant below Guest Please enter the time the local contact was called back 6:00 PM Did the reporting party request a call back? Yes Please enter the time the reporting party was called back 6:00 PM 5 ATTACHMENT 7 Item 4 - Page 71 Item 4 - Page 72March 28, 2024 Jin He Zhong City of Palm Springs Department of Special Program Compliance 425 North Civic Drive • Palm Springs, California 92262 Tel: 760.322-8382 • Fax: 760.322.8317 • TDD 760.864.9527 • www.palmspringsca.gov Re: Suspension of Short-Term Vacation Rental Certificate 4990 for 400 W. Camino Alturas, Palm Springs, CA 92264 Upon review of the recent activity at your Vacation Rental property at 400 W. Camino Alturas, Palm Springs, the City of Palm Springs is suspending your Vacation Rental Registration Certificate for a period of two (2) years. In order to minimize the negative impact to the near-term guests visiting our city who may be currently booked at your property, the suspension period will begin on April 22. 2024. and will end on April 22. 2026. All advertising of your property for short-term renting must cease immediately. During the suspension period, your property may not be rented for short-term stays (28 days or less) but you may rent your property as a long term rental. This suspension is being made in accordance with the City of Palm Springs Municipal Code Section 5.25.090(b) as follows: "Upon the third violation in any twelve month period, the City Manager shall suspend the Vacation Registration Certificate for two (2) years." During the last 12 months, the following citations have been issued to the property. (Copies are attached): DATE OF VIOLATION CITATION VIOLATION NUMBER 3/17/2024 A7900 Music Audible at Property Line 6/12/2023 A7659 Failure to post City ID 3/31/2023 A6074 Failure to post City ID PSMC 5.25.070(g) 5.25.040(f) 5.25.040(f) During your suspension, Transient Occupancy Tax returns and annual renewal fees will still be due unless you choose to complete and submit the enclosed Owner's Request to Close TOT Permit and Vacation Rental Certificate form. You have the right to appeal this suspension pursuant to Palm Springs Municipal Code, Section 5.25.090(f), Post Office Box 2743 • Palm Springs, California 92263-2743 Item 4 - Page 73and pursuant to Administrative Regulation dated 8/2017 (copy attached), your appeal will be heard by the Administrative Appeals Board in accordance with Palm Springs Municipal Code, Chapter 2.50. Any appeal of the third Administrative Citation A7983 must be addressed at this Administrative Appeals Board hearing pursuant to the Administrative Regulation. Please also see the attached Written Notice of Appeal Form and Filing Process information; or feel free to contact the Department of Special Program Compliance at #760-322-8382 with questions. Should you choose to appeal this suspension, your suspension does go into effect on April 22, 2024, in accordance with this letter, and it remains in effect pending the outcome of the Administrative Appeals Board hearing. Advertising or operating as a vacation rental prior to the determination of the Administrative Appeals Board is a violation of PSMC Section 5.25.090(c). To exercise your option to appeal, your completed Written Notice of Appeal Form with the non-refundable appeal fee of $911.00 must be received by the City Clerk's office no later than April 18, 2024, and should be addressed to: Respectfully, ~~ City Manager cc: File; City of Palm Springs Office of the City Clerk 3200 E. Tahquitz Canyon Way, Palm Springs, CA 92263