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Home My WebLink AboutAB0530 - Item 6 - Gmail - Request for Vacation Rental Records -806 E Racquet Club RdJosh Parker <joshdavidparker@gmail.com> Request for Vacation Rental Records -806 E Racquet Club Rd 3 messages Jason Whittaker <Jason.Whittaker@palmspringsca.gov>Sun, Jun 11, 2023 at 10:24 AM To: "joshdavidparker@gmail.com" <joshdavidparker@gmail.com> Cc: Mitchell Nabhan <mitchell.nabhan@palmspringsca.gov>, Arwel Bermudo <Arwel.Bermudo@palmspringsca.gov>, Shantel Sterling <Shantel.Sterling@palmspringsca.gov> Hello Josh & Maria, Just following up regarding our phone call from earlier this morning to make sure you have my email address to have the requested records sent to and contact info should you have any additional questions. Records Requested: Signed/Completed City of Palm Springs Vacation Rental Statement of Rules and Regulations forms for all guest stays/vacation rental bookings from February 2023 to Present (June 2023) Established Deadline to provide the records as requested: Tuesday, June 13, 2023, @ 12:00pm, -or- preferably as soon as possible. Additionally, please send your updated local contact information to the following email: Shantel.Sterling@ palmspringsca.gov Thank you, Jason Whittaker Jason Whittaker | Code Compliance Officer Department of Special Program Compliance 200 S Civic Drive, Palm Springs, CA 92262 jason.whittaker@palmspringsca.gov 760-323-8116, Ext. 6711 Josh Parker <joshdavidparker@gmail.com>Mon, Jun 12, 2023 at 12:37 PM To: Jason Whittaker <Jason.Whittaker@palmspringsca.gov>, Maria Granberg <MariaUGranberg@gmail.com> Cc: Mitchell Nabhan <mitchell.nabhan@palmspringsca.gov>, Arwel Bermudo <Arwel.Bermudo@palmspringsca.gov>, Shantel Sterling <Shantel.Sterling@palmspringsca.gov> Hi Jason, Mitchell, Arwel, and Shantel, Thank you for your call yesterday, and for the follow up email. We are truly sorry that our tenants (who checked-out today), caused a neighborhood disturbance with the number of cars that were parked in the driveway. Maria and I followed up with our management company to get the records you requested. We left a message with Jason this morning to discuss, but wanted to let you know ASAP that there unfortunately has been a misunderstanding with our Management company. We were under the impression that they were getting the signed copies of the Rules & Regulations from each guest, but they have not, meaning that we aren't able to provide you with them for the rental bookings since February (13 thus far). We are more than happy to provide you with the "Contract Summaries" for all of those previous guests if you'd like that info. Attached is the list of the TOT payments we've made for March and April (we are making the May payment by the end-of-the-week). Moving forward, we will absolutely make sure to adhere to the following protocol: 1) When a booking is made, we will submit the "Contract Summary" immediately 2) Maria will make sure to receive the signed "Statement of Rules & Regulations" and "Good Neighbor" documents from all tenants (either via email or DocuSign). 3) Maria will have a Zoom/FaceTime meeting with upcoming guests to review these procedures and ensure they are adhered to. If there's anything else you suggest, please let us know as we absolutely want to make sure we are in compliance with the City of Palm Springs. Lastly, we apologize for the incorrect phone number for our local contact. Here is the correct info: Apolonia Silva (760) 272-0996 Thank you for your help and patience with us in this matter. Sincerely, Josh Parker and Maria Granberg [Quoted text hidden] PSTOT March April.pdf 4951K Shantel Sterling <Shantel.Sterling@palmspringsca.gov>Mon, Jun 12, 2023 at 3:17 PM To: Josh Parker <joshdavidparker@gmail.com>, Jason Whittaker <Jason.Whittaker@palmspringsca.gov>, Maria Granberg <MariaUGranberg@gmail.com> Cc: Mitchell Nabhan <mitchell.nabhan@palmspringsca.gov>, Arwel Bermudo <Arwel.Bermudo@palmspringsca.gov> Apolonia’s number has been updated, thank you. Sincerely, Shantel ***PLEASE BE SURE YOU ARE UPLOADING YOUR CONTRACT SUMMARIES FOR EACH AND EVERY STAY*** Shantel Sterling | Senior Account Technician Department of Special Program Compliance | Office of the City Manager Email: Shantel.Sterling@palmspringsca.gov | Office: (760) 323-8257 | Fax: (760) 322-8317 425 North Civic Drive, Palm Springs, CA 92262 Department of Special Program Compliance is open 8 am – 6pm Monday through Thursday, and close on Fridays. From: Josh Parker <joshdavidparker@gmail.com> Sent: Monday, June 12, 2023 12:37 PM To: Jason Whittaker <Jason.Whittaker@palmspringsca.gov>; Maria Granberg <MariaUGranberg@gmail.com> Cc: Mitchell Nabhan <mitchell.nabhan@palmspringsca.gov>; Arwel Bermudo <Arwel.Bermudo@palmspringsca.gov>; Shantel Sterling <Shantel.Sterling@palmspringsca.gov> Subject: Re: Request for Vacation Rental Records -806 E Racquet Club Rd NOTICE: This message originated outside of The City of Palm Springs -- DO NOT CLICK on links or open attachments unless you are sure the content is safe. Hi Jason, Mitchell, Arwel, and Shantel, Thank you for your call yesterday, and for the follow up email. We are truly sorry that our tenants (who checked-out today), caused a neighborhood disturbance with the number of cars that were parked in the driveway. Maria and I followed up with our management company to get the records you requested. We left a message with Jason this morning to discuss, but wanted to let you know ASAP that there unfortunately has been a misunderstanding with our Management company. We were under the impression that they were getting the signed copies of the Rules & Regulations from each guest, but they have not, meaning that we aren't able to provide you with them for the rental bookings since February (13 thus far). We are more than happy to provide you with the "Contract Summaries" for all of those previous guests if you'd like that info. Attached is the list of the TOT payments we've made for March and April (we are making the May payment by the end-of-the-week). Moving forward, we will absolutely make sure to adhere to the following protocol: 1) When a booking is made, we will submit the "Contract Summary" immediately 2) Maria will make sure to receive the signed "Statement of Rules & Regulations" and "Good Neighbor" documents from all tenants (either via email or DocuSign). 3) Maria will have a Zoom/FaceTime meeting with upcoming guests to review these procedures and ensure they are adhered to. If there's anything else you suggest, please let us know as we absolutely want to make sure we are in compliance with the City of Palm Springs. Lastly, we apologize for the incorrect phone number for our local contact. Here is the correct info: Apolonia Silva (760) 272-0996 Thank you for your help and patience with us in this matter. Sincerely, Josh Parker and Maria Granberg On Sun, Jun 11, 2023 at 10:25 AM Jason Whittaker <Jason.Whittaker@palmspringsca.gov> wrote: Hello Josh & Maria, Just following up regarding our phone call from earlier this morning to make sure you have my email address to have the requested records sent to and contact info should you have any additional questions. Records Requested: Signed/Completed City of Palm Springs Vacation Rental Statement of Rules and Regulations forms for all guest stays/vacation rental bookings from February 2023 to Present (June 2023) Established Deadline to provide the records as requested: Tuesday, June 13, 2023, @ 12:00pm, -or- preferably as soon as possible. Additionally, please send your updated local contact information to the following email: Shantel.Sterling@ palmspringsca.gov Thank you, Jason Whittaker Jason Whittaker | Code Compliance Officer Department of Special Program Compliance 200 S Civic Drive, Palm Springs, CA 92262 jason.whittaker@palmspringsca.gov 760-323-8116, Ext. 6711