HomeMy WebLinkAboutSCE PresentationResidential PowerTalk
Keeping our communities informed
Palm Springs City Council
June 29, 2023
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Our Grid
To deliver safe, reliable, and affordable power,
we monitor and maintain a vast electricity system
753,000 Transformers
126,000 Miles of Transmission and Distribution Lines
5,900 Circuits
1.7 Million Poles
50,000 Square Miles
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Strengthening and Modernizing the Grid
Infrastructure reliability – updating underground cables, poles, switches, and transformers
Wildfire mitigation – hardening infrastructure, bolstering situational awareness capabilities, and enhancing operational practices
Transmission – connecting renewables, installing new substations, and updating lines
Grid readiness – updating the grid for impacts from new technologies
Long-term energy policy – supporting energy storage, electric vehicles, and renewables
SCE plans to spend more than $5B each year to maintain, improve, and harden its infrastructure
SCE’s investments support safe, reliable, affordable, and clean energy for our customers
2022 Capital Investments
36 miles of
underground cable replaced
119 miles of overhead conductor replaced for public safety
24.5k distribution poles replaced
4.3k transmission poles replaced
24 underground structure replacements
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Outage Overview
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Outage Types
A maintenance outage is a controlled event where equipment or a portion of the circuit needs to be temporarily taken out of service to allow crews to safely make repairs, or network
alterations
A repair outage is an unplanned event where a section of the power network losses power unexpectedly due to a fault
An emergency outage is a bit of a hybrid, where an unsafe condition requires the immediate action of taking equipment or part of the network out of service to make repairs, often to
prevent a larger outage.
A rotating outage, also known as rolling blackouts, are controlled events to turn off electricity to selected areas to keep the electricity supply and load in balance
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Maintenance Outage Process
Maintenance outages are entered into SCE’s outage management system (usually less than 13 days before the outage)
Outage requests are further reviewed for opportunities to reduce the number of customers impacted and/or reduce the duration of the outage
Outage notification letters are distributed to impacted customers 3 to 8 days in advance of the outage (If time does not allow for a letter to be mailed, a door hanger is used)
All customers receive automated notifications 11 days in advance of the outage through the communications channel of their choice (e-mail, text, automated phone call)
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Preparedness is Key
Keeping safe during outages
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Outage Preparedness Kit
Create a safety preparedness plan for your family, including any special needs and pets
Keep important phone numbers nearby (hospital, doctor, relatives, etc.)
Learn how to manually open automatic garage doors or gates
Familiarize yourself with your home’s utility boxes and how to turn them off
Install surge protectors to help safeguard electronic equipment
If considering a generator, consult with a licensed electrician to determine the proper equipment and safe set up
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SCE CUSTOMER PROGRAMS & RESOURCES
Services offered: information, charging of mobile and portable medical devices, PSPS outage alert enrollment support, access to water, light snacks, ice and ice vouchers, restrooms,
and small insulated bags to keep medication cool
Translations services for over 120 languages including American Sign Language (ASL)
Partnered with 211 to help customers with Access and Functional Needs (AFN) develop a resiliency plan and enroll in eligible assistance programs
211 provides specialized referrals for customers with AFN experiencing PSPS, and services include connecting customers to shelf-stable food, hot meal delivery, transportation and/or
temporary shelter
SCE will improve communications methods, including videos utilizing ASL for marketing and PSPS notifications
Critical Care Backup Battery program and the In-Event Battery Loan pilot provide eligible customers with a portable backup battery to power a medical device during a PSPS event
Rebates on portable batteries and generators for customers residing in high fire risk areas on marketplace.sce.com
CUSTOMER RESOURCE CENTERS & COMMUNITY CREW VEHICLES
CUSTOMER PROGRAMS
CUSTOMER RESILIENCY EQUIPMENT
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Communication Resources
Keeping our communities informed
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Signing Up for Notifications
Sign in or set up your account on SCE.com
Once signed in, click on Settings
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Sign Up for Notifications - Continued
Clicking on the Settings will open some new Options. Select Outage Alert Preferences
Finally, input your desired contact information for either email, texts or phone call notifications
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Customer Notifications*
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*For Planned Maintenance Outages, SCE makes reasonable attempts to follow this timeline, however there may be instances when adjustments must be made.
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SCE.COM Outage Center and Map
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Contact Information
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Questions…
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