HomeMy WebLinkAboutA8358 - ALLIED UNIVERSALCONTRACT ABSTRACT
Contract
Company Name:
Allied Universal Protection Service, LP
Company Contact:
Steve Claton, Regional President
Summary of Services:
Citywide Unarmed Security Services (Amendment #1 to Contract
Services Agreement
Contract Price:
$1,233,766.40
Funding Source:
General Funds and Measure J
Contract Term: 3 years with two 1 year extension options
Munis Contract Number:
Contract Administration
Lead Department:
Contract Administrator:
Contract Approvals
Community and Economic Development
Diana Shay
Council/ Community Redevelopment
Agency Approval Date: 6-30-2022
Agenda Item No) Resolution No.: I H ✓
Agreement No: 8358 ✓
Contract Compliance
Exhibits: Included
Signatures: included
Insurance: included
Bonds n/a
Contract prepared by: Community and Economic Development Department
Submitted on: 7-25-2022 By: Diana Shay
AMENDMENT NO. 1
TO AGREEMENT NO. 8358 — UNIVERSAL PROTECTION SERVICE, LP
FOR UWARMED SECURITY SERVICES
THIS FIRST AMENDMENT is made and entered into, and effective on
A"uSt 1-1 , 2022, between the City of Palm Springs, a California charter city
and municipal corporation ("City"), and Universal Protection Service, LP, doing business as
Allied Universal Security Services, a California limited partnership company ("Contractor")
(collectively, the "Parties").
RECITALS
A. City and Contractor entered into a Contact Services Agreement for un-armed
uniformed security services at various facilities and locations on October 9, 2019
("Agreement"); and
B. City and Contractor wish to amend the Agreement to increase the billing rates
in the Agreement in accordance with the Consumer Price Index as determined by the U.S.
Bureau of Labor Statistics for all Urban Consumers for the Riverside -San Bernardino -
Ontario Area over the previous year, to set the CPI adjustment date to coincide with the
City's Fiscal Year; and
C. City and Contractor wish to amend the Agreement to add additional security
services.
NOW, THEREFORE, in consideration of the mutual promises and covenants
contained herein, the Parties agree as follows:
GTC7:744i',14zIII I
1. Scope of Services. The Scope of Services, Agreement Exhibit "A", is hereby
amended by the Scope of Services (AMENDED), attached to this First Amendment as
Exhibit "A" and incorporated into the Agreement by this reference.
2. Compensation. The Maximum Contract Amount defined in Section 2.1
"Maximum Contract Amount" of the Agreement is hereby amended and increased to One
Million Two Hundred Thirty Three Thousand Seven Hundred Sixty Six Dollars and Forty
Cents ($1,233.766.40). The Schedule of Compensation as defined in Section 2.1
"Maximum Contract Amount" of the Agreement is hereby amended as set forth in Exhibit
"B" (AMENDED) attached to this First Amendment and incorporated into the Agreement by
this reference.
3. Continuing Effect of Agreement. Except as amended by this First
Amendment, all other provisions of the Agreement remain in full force and effect. From
and after the date of this Amendment, whenever the term "Agreement" appears in the
Agreement, it shall mean the Agreement as amended by this First Amendment.
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55575. 0000 1\401 79462 1
IN WITNESS WHEREOF, the Parties have executed this Amendment as of the
dates stated below.
"CITY"
City of Palm Springs
Date: 21- By: qla`�
Justin Clifton
City Manager
APPROVED AS TO FORM: ATTEST /I
By: By: I AU
Jeffr S. alli ge , M 1 u M. Lomeli, CMC
City Attorney In t rim City Clerk
APPROVED BY CITY COUNCIL:
Date:-3U'???ri2L 71),rm Z Agreement No. 8358
Date: l z. A.—
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55575,00001A40178462.1
"CONTRACTOR"
Universal Protection Service, LP
dba Allied Universal Security Services
By:
Steve Claton, Regional President
2
CALffORNIA ALL4"JRPOSE ACKNOWLEDGMENT CIVIL CODE 11180
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his/her/their authorized capacity is ). and that by his/her/their signature(s) on the instrument the personls).
or the entity upon behalf of which the person(s) acted, executed the instrument
I certify under PENALTY OF PERJURY under the laws
of the State of California that the foregoing paragraph
is true and correct_
TONI M. IPPOUTO
Notary Public • California
i = Orange County
COM Militon N 2331
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Place Notary Seal Above
OPTIONAL
Though this section is optioned, complefi g this information can deter alteration of the document or
fraudulent reattachment of this form to an unintended document
Description of Attached Document
Title or Type of Document
Number of Pager:
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Slgner(s) Other Than Named Above:
Capoody(ies) Claimed by Signerie)
Signera Name:
❑ Corporate Officer — Trtie(s):
❑ Partner — ❑ Limited ❑ Gwwal
❑ Individual ❑ Attorney in Fad
❑ Trustee ❑ Guardian a Conservator
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Signer's Name:
❑ Corporate Officer — T-Me(a):
❑ Partner — ❑ Limited ❑ General
❑ Individual ❑ Attorney n Fact
❑ Trustee ❑ Guardian or Conservator
❑ Other.
Signer in Representing:
02014 National NotaryAssociation • wwwNatnnatNotwy.org • 1-800-flu NOTARY (1-BW-878-8827) Item *5907
10
55575.0000140179462.1
Exhibit "A" (AMENDED)
SCOPE OF SERVICES
SCOPE OF WORK, SERVICES, OBJECTIVES AND SPECIFICATIONS:
Generally, the scope of work consists of, but is not limited to:
General Security Guard/Patrol Requirements
1. Monitor patrol routes by physically patrolling each City Facility both in the vehicle and on
foot to inspect all parts of the facilities for the purpose of detecting and preventing
individuals or groups from committing acts that are illegal or dangerous to others or to the
property.
2. Provide security for patrons, buildings, vehicles and personnel at each City Facility, including,
but not be limited to, making rounds and clock rounds of assigned sites and key locations,
responding to alarm calls, checking all elevators to ensure that they are operational and
checking locks of gates and doors.
3. Respond to potentially dangerous and uncontrolled situations in order to protect patrons,
staff, vendors and other visitors from harm
4. Respond to alarms, suspicious activities, fires, injuries, security incidences, including but not
limited to, thefts of materials and/or City property, thefts of public or private property, criminal
trespass, sex crimes and/or sexual misconduct, loitering, camping or sleeping on City property,
vandalism, stalking, workplace violence, disorderly conduct, civil disturbances, panhandling, loud
arguments, fights, and any physical and/or verbal confrontations or any emergency situation,
occurring in or around the City facilities being patrolled.
5. Write reports to document incidents, as required.
6. Follow guidelines and requirements set forth in the approved Post Orders developed in
consultation with the City.
7. Communicate with a broad diversity of persons, including the communication of information to
any member of the public in a courteous and professional manner.
8. Take photographs and document violations and incidents, as required.
9. Perform any other duties orfunctions not specifically outlined or set forth above butwhich are
reasonably identified as falling within the scope and realm of a Security Guard's duties and
responsibilities.
Work Force and, Assignments
1. Contractor. Security Service: The Contractor, at the Contractor's own expense, shall provide
and furnish all labor, equipment, vehicle, and supplies for the assigned Security Guards for
their performance of security services as specified. The Contractor shall supply the City with
security service personnel who are properly trained, qualified and certified, and who meet the
minimum requirements and qualifications called for in the contract. The costs for said labor,
equipment, vehicles and supplies are included in the hourly fees charged by the Contractorfor
the various services.
2. All Security Guards shall be un-armed. (However, the City reserves the right to request
armed guard service if necessary. In the cost proposal, please provide hourly rate for armed
security services in the event that these services are needed at a later date).
3. Security Guards will be required to wear appropriate security uniforms only while on duty,
provided by the security company and approved bythe City of Palm Springs. Uniforms must be
cleaned and pressed daily. No rips or tears shall be allowed. Uniforms must fit properly. The
City specifically reserves the right to remove any individual due to unsatisfactory appearance.
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4. Security Guards shall wear standard badges, company insignia, name tags, and possess photo
identification cards at all times while on duty at the City. The identification card shall contain a photo of
the employee, the Contractors name, employee's name, and position or title.
5. Security Guards shall use corporate vehicles (fumished by the employer) for all assigned patrols. All
vehicles used shall be safe, clean in appearance and in good working condition. All vehicles shall be
identified as "Security Patrol" with the company's name, insignia, or other identification as approved
by the City. Use of personal vehicles for patrols is not acceptable and is cause for termination of the
contract.
6. Security Guards shall patrol and otherwise conduct themselves through high visibility patrols
of City Facilities, various Sites,including parking areas and shall patrol these areas hourly
throughout each shift.
7. Contractor shall provide and maintain an adequate supply of flashlights and batteries, raingear,
uniforms, clipboards and any other personnel equipment reasonably necessary for each Security
Guard to perform their assigned duties. All equipment used by the Contractor perform the required
services of the contract shall be maintained by the Contractor.
8. Security Guards are intended for the protection and security of City property, City personnel,
the general public and to maintain a safe environment.
9. The Contractor shall designate Security Guards for each shift and provide shifts as required
to adequately patrol the required City Facilities and Sites. The Contractor shall assign a
sufficient number of personnel during the specified hours and provide sufficient back up in
the event that personnel are either sick or on vacation.
10. Shift Change: The Security Guard going off of duty shall ensure that relief is properly
informed and ready to assume their responsibilities.
11. Shift Length: The Contractor shall provide a minimum of 3 shifts per 24 hours. This is to assure the
City of Palm Springs of an alert and rested security officerduring shift service. Contractor employees
shall have a minimum of 8 hours off duty between tours on this contract, except in emergency
situations. In the case of such emergency, the City Contract Administrator shall be notified. A 10-15
minute overlap of shifts is appropriate for information exchange. Hourly rates paid to the Contractor
12. Communications: The Contractor shall provide a 24-hourcall center for appropriate random patrol
response in a timely manner as required. The Contractor shall also provide all required portable
radios, cellular telephones, and mobile base stations to ensure dissemination of information, to
include reporting of incidents, to be done in a timely and effective manner. A Security Guard
Supervisor shall have the communication capabilityto make and receive immediate notification to
applicable federal, state, or local agencies.
13. Security Guards shall perform patrols, stand guard at a location, and be able to respond to
incidents. The primary duties and assignments of the Security Guard include, but are not
limited to, the following:
• Patrol all assigned sites;
• Monitorfor fire, trespassers, or other irregularities;
• Prevent and report acts of theft, vandalism and security breaches;
• Investigate suspicious persons or unusual incidents;
• Provide membersofthe publicwith applicable City rulesand regulations including, butnotlimited
to, City Ordinances and City Manager Regulations, pertaining to use of City facilities and parks;
• Report all discrepancies and unsafe conditions, and identify for appropriate remedial action;
• Check the security of a City Facility, its materials, equipment, and any perimeter fences;
• Respond to complaints and take appropriate action;
• Request compliance from any persons who violate laws, rules and regulations. Any failure to
obtain compliance from persons suspected of violating laws, rules and regulations shall be
referred to Palm Springs Police Department or other applicable law enforcement authorities;
• Ensure firefighting equipment, fire lanes, doors and traffic lanes are not blocked by people
or equipment;
• Supervise, evacuation procedures when directed;
• Report all unusual incidents, irregular activities, events, or property damage;
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• Prepare reports, maintain required logs and records, and make available copies of reports
to City staff;
• Respond to emergencies, render first aid and perform other activities to prevent injury and
loss of life;
• Operate radios, computers, and telephones to facilitate communication with the City as required;
• At the end of a public or private event, verify that all persons have cleared the building and
all perimeter doors are locked and building is secure.
Communications and Records
1. Security Guards shall be in constant communication with a Supervisor and shall have mobile
communication capability to contact the Palm Springs Police Department, as necessary.
2. Security Guards are required to download the City's mobile application (app) on any smart phone or
devise to alert appropriate city department of issues around the City that require City Action (i.e., broken
pipe, graffiti, biohazards, etc.). This app when used on any smart phone or tablet device enables
pictures thatare taken and notes regarding issues to be sent directly to the City forappropriate action to
clean-up, repair and/or maintenance related issues.
3. Security Company shall furnish, implement and deploy an appropriate electronic tracking system
acceptable to the City for the City's use in tracking, auditing and verifying the patrols completed.
4. Contractor shall utilize a Guard Management & Reporting software that allows Guards to complete shift
reports, report incidents, take pictures, record audio files, make notes, respond to tasks, and scan
checkpoints to a live issue monitor and generate reports. Security Guards shall provide accurate, legible,
Daily Activity Reports (DARs) and submit DARs to the City for its records. Contractorshall provide City with
permanent access to these records via an online portal to view and generate reports and extract important
information at each City site or property and provide training and support to City staff in the use of the
software and generation of reports.
5. DARs shall include, but not be limited to, detailed descriptions, (make, model, colorand license number, for
example), and time of encounter of suspicious vehicles or persons; descriptions of suspicious persons,
including gender, and actions taken, all unsafe equipment or conditions observed at any City Facility or
Site, any accidents or injuries occurring on City property, all equipment failures, vandalism, graffiti, public
safety or health hazards, and alarm calls responded to. Security Guards shall complete a"Report" forany
contact initiated by the Security Guard against unauthorized parties or involving customers who may be
reporting violations or suspicious activities or whose conduct on City property may voluntarily or
involuntarily warrant response from the Security Guard. The "Report" shall also be completed even when
reported activity involves response by the Palm Springs Police Department to further document the
circumstances and confirm that a Police Report is in the process of being made.
6. Public and News Media Contacts: City of Palm Springs facilities will occasionally become the
subject of newsworthy projects or events. All requests for statement of City policy regarding any
matter under the control of or of direct interest to the City must be referred to the Public
Information Officer at 760-323-8250.
Security Guard Minimum Qualifications
1. All Security Guards shall be a graduate of a state certified security officer/guard training
program.
2. All personnel assigned by the Contractor to perform work for the City of Palm Springs shall
be a minimum of 21 years of age, must not have an arrest record (other than minor traffic
violations), and must present a professional appearance acceptable to the City. All
assigned personnel must have a current, State -issued guard card and California State
Driver's License.
3. Security officer(s) shall perform their duties in an efficient, conscientious manner, and shall
be courteous and helpful to all persons on City of Palm Springs property. Discourtesy,
rudeness, or the use of profanity will not be tolerated and shall be grounds for immediate
removal of the offending employee.
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4. Primary responsibilities of Security Officer(s) are observing and reporting. In addition, Security
Guards are intended to serve as a visual and physical deterrent to crime. Security Officer(s)
are to respond to calls for assistance, and are to call for Police or other emergency response
as circumstances warrant.
5. All incidents, suspicious or unusual, shall be reported to the appropriate authorities and documented
by written incident reports. Reports that are criminal in nature (i.e. burglary, robbery) shall be
referred to the Palm Springs Police Department for documentation purposes. Each shift is
responsible for documentation of calls for supportand suspicious or unusual activities and incidents,
and any other statistical data as required by the City of Palm Springs. The contract security
company shall provide a daily activity log and have Security Officer(s) complete incident reports, in a
form approved by the City. A daily activity log shall be provided to the City on a daily basis.
6. Security Guards shall have certification to carry mace (a chemical agent), and handcuffs.
Armed Security Guards shall have all required licenses.
7. Security Guards shall possess current First Aid and CPR (Cardiopulmonary Resuscitation)
certification cards. Certification as an Emergency Medical Technician level (EMT-1) may
substitute for the first aid requirement.
8. Security Guards must be fully literate in the English language (i.e., able to read, write, speak)
and understand clearly.
9. All Security Guards shall be capable of properly writing reports and maintaining a daily activity log.
10. Security Guards must meet the following requirements regarding personal behavior and ability:
• Ability to meet and deal tactfully with government personnel, facility employees and
the general public;
• Ability to understand, explain, interpret and apply rules, regulations, directives and
procedures;
• Possess poise, self-confidence and an ability to make sound decisions and react
quickly under stressful conditions;
• Ability to prepare clear and concise reports;
• Ability to learn and adapt to changing situations;
• Ability to accept and respond to instructions and direction.
11. Security Guards must be capable of meeting the physical demands. Any Security Officerassigned
to work under the terms of this Contract shall be in good general health without any physical
defects or abnormalities, which could interfere with the performance of assigned duties. Security
Guards must be fully capable of performing all duties requiring moderate to arduous physical
exertion undereither normal conditions and/or in emergency situations. Assigned patrols require
frequent and prolonged walking, standing, sitting, bicycling and/or running. Security Guards may
encounter smoke and/or chemicals: Occasionally, security personnel may be required to subdue
violent or potentially violent people. Accordingly, physical stamina in all its forms (mental, climate -
related, etc.) is a basic physical requirement of this position.
12. The Contractor shall maintain personnel files. Files shall consist of a package of documents for
each assigned Security Officer consisting of minimum qualifications and includes medical
record, social security number, military services, arrest records, and previous employment "Upon request,
Contractor shall provide the City Manager or his designee with written certification that each officer
assigned to the City conforms to all City's requirements and standards specified in this Request for
Proposal.
Standards of Conduct
1. The Contractor shall be responsible for maintaining satisfactory standards of competency,
appearance, and integrity and shall be responsible for taking such disciplinary action with
respect to employees as necessary.
2. Criminal Background Check: The Contractor shall complete a criminal background check of all
Security Guards, and Operations Manager prior to assignment under the contract, and prior to
assigning Security Officer to a City facility, site, and/or post. Thereafter, Contractor shall conduct an
annual check, or as deemed necessary for security reasons. The criminal background check shall be
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for felony, misdemeanor and traffic violations in all United States or countries that the individual has
resided in the last five (5) years. Any Security Officer found failing to divulge a felony or misdemeanor
conviction should not be assigned to the City's security services contract. All costs of these checks shall
be at the Contractor's expense.
a) Security Officers/Guards and Operations Managers who have been involved in any of
the following will not be accepted nor assigned to City security service:
• Felony Conviction
• Violent Misdemeanor Conviction
• Sex Crime Conviction
• Military discharge other than honorable
• Pattern of irresponsible behavior including but not limited to unreasonable driving or
employment record (absenteeism, equipment abuse, disciplinary problems, insubordination)
b) Verification for above violations, military conduct and crime will be done through California
Department of Justice, DMV, and/or FBI and submitted to the City for review and acceptance.
3. Security Guards shall display a well-groomed and neat appearance; appearances shall
generally comply with the military hair/mustache length and style.
4. Contractor's Security Guards will be working in City facility/site locations, and as such, they must
be polite, courteous, helpful, and interested in serving the public well. Professional standards are
expected at all times while on a City post The City Manager's designated representative will routinely
conduct surprise inspections to ensure the quality of contract officers assigned to City facilities. If it is
determined that assigned Guards do not meet standards of courtesy, ethics, appearance, alertness,
and preparedness, they will be removed from post immediately at the expense of the Contractor.
5. Security Guards may not use drugs, alcohol, or controlled substances while on assigned patrols, and, if
found to be underthe influence, the Security Guard shall be immediately barred from assignment on the
contract, including any criminal enforcement action to be taken by the Palm Springs Police Department.
6. Security Guards shall be immediately barred from assignment on the contract if the City determines that:
• The Security Guard was assigned to duties for which they have been disqualified for either
suitability or security reasons.
• The Security Guard was found to be unfit for performing assigned duties during their patrols.
• The Security Guard does not comply with recognized standards of conduct.
Supervision and Training
The Contract security company supervisor shall train, counsel, inspect and evaluate Security Officer(s).
The Contract security company supervisor shall make frequent unscheduled inspections of personnel,
and report the results to the City of Palm Springs on a monthly basis. Security officer(s) shall receive
training from contract security company's trainers until they are proficient in the performance of their
duties. Contract security company's staff including shift supervisorshall receive an orientation from staff
of various Departments within the City of Palm Springs as related to the locations to be secured
including but not limited to the Palm Springs Police Department, the Palm Springs Public Library,
Vacation Rental Compliance Department, Parks and Recreation Department, Facilities and Downtown
Maintenance Department. The Security Guard Supervisor shall maintain communication with the City
to receive directions, assignments, updates, and any information pertaining to the security of City
Facilities and Sites. The Security Guard Supervisor must be able to perform all tasks and duties of the
Security Guards and, at a minimum, the following supervisory duties:
1. Provide an adequate, appropriate level of field supervision for Security Guards on assigned
patrols.
2. Provide Security Guard training, at no cost to the City, at least two (2) times per year for
each Security Guard.
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3. Coordinate all security operations and patrol services for regular and event assignments
with the City to ensure that all are properly staffed.
4. Organize, plan, direct and supervise the work activities of assigned Security Guards and
makes assignments to provide job performance ratings in a fair and consistent manner,
taking appropriate actions to correct any deficiencies.
5. Issue oral and written instructions to assigned Security Guards.
6. Conduct preliminary investigations of misconduct or allegations against Security Guards,
and prepare reports to recommend appropriate actions.
7. Provide on the scene supervision involving security related incidents.
8. Review reports of assigned Security Guards for accuracy and provide constructive guidance.
9. Ensure that assigned Security Guards are performing their duties as prescribed by law,
applicable rules and regulations.
10. Conduct preliminary investigations of injuries to assigned Security Guards.
11. Maintain inventory of supplies, equipment and issued material. Conduct regular staff
meetings to discuss work related problems and to provide advice and guidance.
12. Ensure required training of Security Guards is conducted and properly documented. The
Contractor shall maintain a training record for each Security Officer assigned to a City facility.
The training record shall show, as a minimum, the employee's name, date of employment,
and the different types of training provided. Such records shall be made available to the City
Manager or his designee upon his request. The City Manager or his designee may, from
time -to -time, review these records and monitor the conduct of such training.
13. City and Contractor Staff Meetings: Meetings between the City Manager or his designee and
Contractor's Operations Manager or Supervisor shall be scheduled on a bi-monthly basis, oras
often as necessary, to discuss problems, discrepancy reports, and status of contract services.
The Operations Manager or Supervisor shall meet regularly with the City Manager or his
designee at least once a month or as often as necessary and as determined by the
circumstances in the administration of the Contract.
a) The meetings will cover all matters regarding the Contract and related to operations,
quality of services, contract compliance, changes in the scope of work, solutions to
problems and discrepancies in the building, invoices, charges, and other matters
regarding the scope of work.
b) The Operations Manager or Supervisor shall address all contract matters on behalf of the
Contractor, including but not limited to the following: payroll, invoicing, assignments of
personnel, disciplinary actions, contract performance, and non-performance, corrective actions,
assessments and appeals for contract noncompliance, special assignments, quality
assurances and controls, changes of scope of work and other matters of mutual interest or
concern to the City and the Contractor.
1. Palm Sorinas Train Station-6001 Palm Sorinas Station Road
Security coverage of train operations will be provided based on the scheduled arrival time of the
train per Amtrak Dispatch. Security coverage begins thirty (30) minutes prior to the train's scheduled
arrival and ends 15 minutes after its departure from the Facility, and only after all passengers have
left the station.
In addition to general security guard/patrol requirements, the Security Officer will be responsible for
unlocking and locking the restrooms, checking on .the well-being of passengers and assisting any
passenger requiring assistance to the extent reasonable under the circumstances. The only time the
restrooms shall remain locked during a scheduled train arrival is in the event that the train station is
closed due to wind/sand, flooding orother barriers. The restroom may also be temporarily locked if the
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bathroom is out of service.
The Security Officerwill document and report on all instances that may be of interestto supervisors
or the City's Contract Officer and report on safety hazards, malfunctioning equipment and other
such matters in the Daily Activity Report (DAR). The DAR shall also include documentation of the
time train arrives, number of passengers on and off and time of actual train arrival and departure.
In general for issues at the train station, the following actions shall be taken:
Document the incident or issue in the DAR.
2. If issue is janitorial or restroom supplies or if it has to do with facilities (i.e. broken
sprinkler heads, non -working lights, etc.), report it on the City's Reporting Software/App.
3. If the issue is outside of normal City business hours, mark the work order as
an emergency. If you do not receive a response to an emergency work order within
20 minutes, contact the City's non -emergency dispatch number 760-327-1441.
4. If the issue is major, or a safety issue, or crime, call 911 or contact Police at 760-
3238116
Schedule of Perfor7nance at the Train Station
Contractor shall provide guard services in conjunction with Amtrak's arrival schedule at the station.
Security guard coverage begins thirty (30) minutes prior to the train's scheduled or anticipated actual
arrival and ends after its departure only when all passengers have left the train station. It is the
Contractor's responsibility to contact Amtrak Dispatch to ascertain the actual arrival of the train. The
intent for security services at this location is not only to secure the property, but to provide a presence at
the station since it is located in a remote area and therefore essential for passenger safety. Therefore it is
imperative that a guard be on location prior to train arrival and after departure until all passengers have
left the station. Even if actual arrival time is delayed, the security guard shall arrive prior to scheduled
arrival time in case passengers are waiting at the station.
Sunset Limited Route Scheduled Arrival Time
East Bound — Wed., Fri., Mon. 2:02 am
West Bound — Mon, Thurs., Sat. 12:36 am
2. Library Guard Services
The City of Palm Springs requires security guard services at two (2) City -owned libraries, the Palm
Springs Public Library at 300 South Sunrise Way and the Welwood Murray Memorial Library, at 100
South Palm Canyon Drive. The following tasks shall be performed at each library:
• Continuously patrol the interior and exterior of the building;
• Ask patrons to return if they set off the security alarms (ie: RFID tags not
deactivated when a book or other library item is checked out);
• Monitor the public restrooms; check restrooms at least once per hour;
• Appropriately deal with aggressive, violent, mentally disturbed patrons until the
police arrive;
• Be able to make a citizen's arrest;
• Be able to handle disruptive patrons of ALL ages, firmly, quietly, and appropriately;
• Check the well-being of Library customers and awaken those who are sleeping;
• Enforce the Library's code of conduct; and
• Assist with the closing and securing of the building at the end of the business day.
During the patrol rounds the security officer will be on the lookout for any security breaches, maintenance
problems, safety issues or fire hazards. Problems and/or unsafe conditions must be reported to the
Contract Officer immediately and documented on the officer's own daily shift report. Guards shall be
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prepared to respond properly and effectively to potentially dangerous and uncontrolled situations in order
to protect patrons, staff, vendors and other visitors from harm. Also, the security officer shall be prepared
and ready to respond appropriately to any and all other emergency situations involving fires, thefts of
library materials and/or property, thefts of public or private property, criminal trespass, sex crimes and/or
sexual misconduct, medical emergencies, vandalism, stalking, workplace violence, disorderly conduct,
civil disturbances, panhandling, loud arguments, fights, and any physical and/or verbal confrontations
occurring in or around the Library.
2a. Palm Springs Library-300 South Sunrise Way
Due to the unique architecture of the Library at 300 South Sunrise Way, access to the roof is relatively
easy. Under no circumstance shall an officer go onto the roof of the Library at any time.
Should an officer suspect that someone has entered the roof area, the officer shall immediately
call the Palm Springs Police.
The security officer is also responsible for enforcing the rules and regulations of the Library. The
security officer should work with and take direction, as appropriate, from library staff. The rules are
identified in Attachment "G" entitled "Library Public Code of Conduct".
Schedule of Performance at the Palm Springs Public Library
Services at the Library shall be provided 44.5 hours per week under the following schedule:
Monday 10:00 am to 6:15 pm (7.75 hrs. with 30 minute lunch);
Tuesday 10:OO am to 6:15 pm (7.75 hrs. with 30 minute lunch);
Wednesday 10:00 am to 6:15 pm (7.75 hrs. with 30 minute lunch);
Thursday 10:00 am to 6:15 pm (7.75 hrs. with 30 minute lunch);
Friday 10:00 am to 5:15 pm (6.75 hrs. with 30 minute lunch);
Saturday 10:00 am to 5:15 pm (6.75 hrs. with 30 minute lunch);
Sunday (library closed)
A 30 minute or one hour lunch break is allowed for in the daily schedule. Provide an hourly rate
of compensation in the event that additional hours are required at the request of the Contract
Officer for extended library services or special events.
2b. Welwood Murray Memorial Library-100 South Palm Canyon Drive
In addition to general patrol services, the security officer is also responsible for enforcing the rules and
regulations of the Library. The security officer should work with and take direction, as appropriate, from
library staff. The rules are identified in Attachment "H" entitled "We!wood Murray Memorial Library
Public Code of Conduct'.
Schedule of Performance at the We/wood Murray Memorial Library
Services shall be provided seven days a week from 10 am to 6 pm, with hours extended to 8
pm on Thursdays.
A 30 minute or one hour lunch break is allowed for in the daily schedule. Provide an hourly rate
of compensation in the event that additional hours are required at the request of the Contract
Officer for extended library services or special events.
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Contractor shall provide "around the clock" security guard services for the Parking facilities and public restrooms at
the downtown revitalization project by Grit Development. The project area extends from the south-west comer of
Tahquitz Canyon Way and North Palm Canyon Drivewestto North Museum Drive and north to the Palm Springs
Hyatt and includes the following road network: Museum Way from North Palm Canyon Drive west to North
Museum Drive, West Andreas Road from South Palm Canyon Drive west to Belardo Road, and Belardo Road
from Tahquitz Canyon Way north to West Andreas Road.
Contractor shall provide two (2) security guards to patrol, monitor and report on activities in the public
parking facilities (surface parking lots, parking structure at North Museum Drive, and the underground
public parking structure) and the public restroom facilities that are accessed from the walkway along the
east side of the Rowan Hotel.
The Security Guards will patrol the public parking and restroom facilities by alternative fuel motorized
vehicle (electric golf cart, segue, scooter, bicycle, etc.) and on foot to inspect all parts of the premises. This
is an extensive area and requires a motorized transport mode to allow the Security Guards to quickly
access the area and move from one location to the next. The Security Guards shall cover the all surface
public parking lots, as well as all levels of the Parking Structure at North Museum Way, including the
underground levels where open for public access, up to the section owned by the Hyatt for their guest
parking. Security Guards shall check all elevators in the parking facilities a minimum of every four (4) hours
to ensure that the elevators are operational. Security Guards shall advise any member of the public who
appears to be violating the City's rules and regulations, including, but not limited to, loitering, camping,
desecrating or disturbing other members of the public. Security Guards shall also monitor circumstances
where there are aggressive, violent, and mentally disturbed individuals until the police respond. Under
appropriate circumstances Security Guards may, at the direction of a Supervisor, or Palm Springs Police
Department, make a citizen's arrest.
All activities and incidents shall be included in the Daily Activity Report ("DAR"). Any issues that require
City action for maintenance, repair, clean-up or graffiti abatement shall be reported on the City's
Reporting Software/App.
Schedule of Performance at the Downtown Revitalization Project by Grit Development
Parking Structure, Underground Parking, Surface Parking Lot and Public Restrooms
Security coverage shall be provided seven days a week, year-round and will consist of a full-time
security guard on the premises twenty-four (24) hours per day.
Provide an hourly rate of compensation in the event that additional hours are required at the request of
the Contract Officer for additional security guards and extended services at the facilities or for special
events.
Parking Enforcement at Downtown Parking Structure
City of Palm Springs requires enforcement of parking regulations at the Downtown Parking
Structure daily from the hours of 8:00 p.m. to 11:00 a.m. This service will supplement the parking
enforcement provided by ACE Parking from 11:00 a.m. to 8:00 p.m. daily.
Contractor shall record/track parked vehicles in the structure between the hours of 8:00 p.m. and 11:00
a.m. daily.
City shall provide Notice of Parking Violation pads for contractor to use for citation of violators. The pads
contain a white original, yellow and pink copy sheets along with an envelope with Citation printed on it.
Contractor shall return the white original and yellow copy to the City of Palm Springs, Attention: Adana
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Muniz-Department of Finance, retain the pink copy and place the envelope/citation copy on the
windshield of the parked vehicle. Contractor shall also take pictures of the vehicle and license plate
number with time stamp to maintain as a record in the event that the violation is disputed. Contractor may
utilize existing online "Heliaus" reporting system to record data and photos by license plate number for easy
future retrieval.
Free public parking is limited to 4 hours maximum
No public parking is allowed from 3:00 a.m. to 6:00 a.m
Parking areas designated for employees allow parking up to 12-hours maximum. Although, at this
time, there are no "employee parking stickers" or other identifiers that distinguish employees from
the general public, it is anticipated that at a future time, a system will be put in place to identify
vehicles that are authorized to park in the employee parking areas.
Report any potential abandoned vehicles, or vehicles creating unsafe conditions to the Palm
Springs Police Department at the non -emergency dispatch number (760) 327-1441.
Coordinatewith ACE Parking forthe transition of enforcementwhen ACE Parking arrives at 11:00 a.m.
_(i.e. provide list of license plate numbers with time stamp between 8:00 a.m. and 11:00 a.m.) and collect
same information from ACE Parking at 8:00 p.m. (collect list of license plate numbers from the hours of
5:00 p.m. to 8:00 p.m.), to ensure that citations are issued on any vehicles parked in excess of the four
hour maximum.
4. Downtown "Baristo" Parking Structure-261 S. Indian Canyon Drive
On -site security guard shall perform the following tasks:
• Continuously patrol the interior and exterior of the structure;
• Monitor the public elevators;
• Security Guards shall advise any member of the public who appears to be violating the
City's rules and regulations, including, but not limited to, loitering, camping, desecrating
or disturbingother members of the public;
• Security Guards shall also monitor circumstances where there are aggressive, violent,
and mentally disturbed individuals until the police respond; and
• Under appropriate circumstances Security Guards may, at the direction of a Supervisor,
or Palm Springs Police Department, make a citizen's arrest.
The Security Officer will patrol the public parking structure on foot and may also use an alternative fuel
motorized vehicle (electric golf cart, segue, scooter, bicycle, etc.) to move about and inspect all parts of the
structure.
All activities and incidents shall be included in the Daily Activity Report ("DAR"). Any issues that require
City action for maintenance, repair, clean-up or graffiti abatement shall be reported on the City's
Reporting Software/App.
Schedule of Performance at the Downtown "Baristo" Parkin Structure
Services at the Downtown "Baristo" Parking Structure shall be one guard daily from 1 pm to 9pm and two
guards daily from 9.pm to 5:30 am. Provide an hourly rate of compensation in the event that additional
hours are required at the request of the Contract Officer for extended services at the Downtown Parking
Structure or for special events.
Contractor shall note that in addition to the services' of the scheduled dedicated guard, the Downtown
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"Baristo" Parking Structure is included as a nightly patrol location as described in Section 5-Nightly
Patrol of City -Owned Properties and Historic Sites.
5. Nightly Patrol of City -Owned Properties and Historic Sites
Contractor shall provide an un-armed uniformed security officer, the vehicle, and communications
equipmentforthe officer, and all necessary supervision needed to patrol/monitor/report activities in the
downtown and other specified locations at designated City -owned properties and historic sites. Patrol to
be nightly from 10:00 pm to 10:30 am continuously in a random manner to sites as specified by the City.
Security Guards shall advise any member of the public who appears to be violating the City's rules and
regulations, including, but not limited to, loitering, camping, desecrating or disturbing other members of
the public. Security Guards shall also monitor circumstances where there are aggressive, violent, and
mentally disturbed individuals until the police respond. Under appropriate circumstances Security
Guards may, at the direction of a Supervisor, or Palm Springs Police Department, make a citizen's
arrest.
It is expected that each of the patrol locations would be visited a minimum five (5) times per site per day
(overnight) at random times. Permanent locations to be included in the nightly patrol are:
• Historic Frances Stevens Park (northeast corner of Alejo Road and North Palm Canyon Drive
at 538 and 550 North Palm Canyon Drive) -In addition to general requirements, Security Officer
shall check doors and windows of City -owned buildings at 538 and 550 North Palm Canyon
Drive and report on any suspicious activity or attempted break-ins.
• Downtown (Baristo) Parking Structure (261 S. Indian Canyon Drive) -In addition to general
requirements, Security Officer shall check all elevators in the parking facilities a minimum of
every four (4) hours to ensure that the elevators are operational.
• Historic Village Green (221-233 South Palm Canyon Drive)
• Historic Plaza Theater (128 South Palm Canyon Drive)
• Casa del Camino vacant property (1479 North Palm Canyon Drive south of W. Stevens Rd.)
Other historic properties to be included in the nightly patrol are:
• Historic Orchid Tree Inn
• Historic La Plaza Shopping Center
• Historic Town & Country Center
• Historic Racquet Club
In addition to the above noted locations, additional locations will be specified as needed and would be provided in
furtherdetail, upon award of the contract. Locations will be subject to change depending on the City's needs and
contractor should be flexible to add or remove locations as requested by the City.
6. Security Services at City Parks and Community Centers
Contractor shall provide all services, supervision, uniforms, supplies, materials, equipment and transportation
necessary to provide un-armed security guard services for the City of Palm Springs Parks and Recreation
Department. The following tasks shall be performed:
• Security guards may need to advise park patrons regarding rules and/or restrictions for the use of
the parks or park facilities;
• Monitor facilities to assist in preventing theft and vandalism at the facilities listed below;
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• Appropriately deal with aggressive, violent, and disruptive patrons of all ages until police
respond;
• Under appropriate circumstances Security Guards may, at the direction of a Supervisor,
or Palm Springs Police Department, make a citizen's arrest;
• Monitor the public restrooms at the parks listed below;
• Monitor that vehicles are not parked or driven onto the park itself,
• Issue citations when witnessing a violation;
• Contact Police Department dispatch if no compliance is achieved and have PD assist
with getting guests into compliance; and
• Work with the Police Department to cite patrons who have a gathering larger than 40
people at the park without a permit;
Security Guards shall advise any member of the public who appears to be violating the City's rules and
regulations, including, but not limited to, loitering, camping, desecrating or disturbing other members of the
public. Security Guards shall also monitor circumstances where there are aggressive, violent, and mentally
disturbed individuals until the police respond. Under appropriate circumstances Security Guards may, at the
direction of a Supervisor, or Palm Springs Police Department, make a citizen's arrest.
Security Guard shall patrol the following park sites on Saturdays and Sundays from 9:00am to 6:00pm
in a random order.
• Sunrise Park 401 S Pavilion Way
• Demuth Park 4200 Mesquite Ave
• Ruth Hardy Park 700 E Tamarisk Rd.
• Victoria Park 2744 N Via Miraleste
• James O Jessie 480 W Tramview Rd.
• Baristo Park 296 S Calle Encilia
During the patrol rounds the security officer will be on the lookout for any security breaches, maintenance
problems, safety issues or fire hazards. Problems and/or unsafe conditions must be reported to the Contract
Officer immediately and documented on the officer's own daily shift report Guards shall be prepared to respond
properly and effectively to potentially dangerous and uncontrolled situations in order to protect patrons, staff,
vendors and other visitors from harm.
All activities and incidents shall be included in the Daily Activity Report ("DAR"). Any issues that
require City action for maintenance, repair, clean-up or graffiti abatement shall be reported on the
City's Reporting Software/App.
Sunrise Park
In addition to weekend patrol of City park sites identified above, specifically for Sunrise Park, additional
security guard services shall be continuous, seven days aweek 24 hours a day. Security guards shall
provide continuous patrol around Sunrise Park and its facilities which will include the Swim Center,
Leisure Center, Pavilion, Skate Park, and the baseball fields.
Demuth Communitv Center
Provide posted security guard 9 am to 6 pm Monday through Friday.
James O Jessie Desert Highland Unity Center
Provide posted security guard 9 am to 6 pm Monday through Friday.
7. Vacation Rental Compliance Security Services
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SUSPENDED INDEFINITELY AS OF MARCH 2020
8. Security Services at City Council Meetings and other Public Meetings
The Palm Springs Police Department is requesting Security Guard services at the City of Palm
Springs Council Chambers at 3200 E. Tahquitz Canyon Way. Uniformed security guards will control
pedestrian access to the Facility and operate the security screening post located within the building's
front lobby area. The screening post's equipment may include both a fixed and hand-held metal
detector. Additionally, screening staff will provide physical "hand checks" of purses, briefcases and
other containers. All individuals entering the Council Chambers must pass through the security
screening post. Two guards are needed to staff the screening post and to perform additional duties in
accordance with the schedules and specifications as noted in the following section. This coverage will
be for all City Council meetings, generally held on the first and third Wednesdays of each month
starting at 5:00 pm and remaining until meeting has adjourned and all attendees have departed.
Contractor shall offer flexibility in the provision of these services, as schedule is subject to change
Contractor shall regularly check the City of Palm Springs website at
"""""'palmst)ringsca.govioovernmenticity-clerk/city-council-meetings-agenda to verify meeting
schedule, as occasionally meetings are added, removed or moved to the second and fourth week of the
month to accommodate holiday and other schedules. Also, the duration of the City Council meetings will
vary depending on the Agenda. For the purposes of proposing for the services, please provide the
hourly rate for two unarmed, uniformed guards twice per month for an average duration of five and a
half hours per meeting.
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55575.00001 \40178462.1
EXHIBIT "B (AMENDED)
SCHEDULE OF COMPENSATION
Rates per hour representthe amounts proposed to provide the services, and are NOT based upon the
actual hourly rates paid to the contractors employees. Contractor is expected to follow all applicable
Federal and State Employment laws, rules and regulations; nvoices shall be submitted to the City on a
Monthly Basis for actual services rendered, not in advance or anticipation of services "to be
rendered" and are payable by the City within 30 days:
Note that Hours are ESTIMATED and subject to change by the City..
ANNUAL
PATROL
BILLING RATE
HOURS/,
WEEKLY
-COST
COST
ROUTE,
WEEK
(WEEKLY X 52)
Palm Springs Train
$23.20
8
$ 183.04
$9,651.20
Station Patrols ;.
-
Palm Springs Public
$23.20 .
44.5
$ 1,018.16
$ 53,684.80
Library. . , .
Welwood Murray
Memorial Library
$23.20
51
$,1,166.88
$ 61,526.40
Downtown Parking
Facilities and' Public
$23.20
336
$ 7 687 68
$ 405;350.40
Restrooms
Downtown (Baristo)
Parking Structure
$23•20
152. . -
$ 3,477.76
$ 183,372.80
Downtown City Owned
and Historic Properties
$23.20
84
$ 1,921.92
$ 101,337.60
Patrols
City Parks and
Community Centers
$23.26
270
$ 6,177.60,
$ 325,728.00
Patrols
City Council and other
$23.20
11
$ 251.68
$ 13,270A0'
Public Meetings
Supervisor
$26`86
40
$ 1,060.00
$.55,868.80
SUBTOTAL
$1,209,790A0
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55575.00001w01784e2a
Subtotal Carried forward
Additional Patrol Car-($800/month)
Baristo Parking Structure
Downtown Historic & City Properties
Additional Heliaus Phone & License ($199/month)
Baristo Parking Structure
Downtown Historic & City Properties
GRAND TOTAL FOR SECURITY GUARD AND PATROL SERVICES
ANNUAL COST
$1,209,790.40
$ 2,388.00
$ 2,388.00
$ $1,233,766.40
(Price in figures)
(Price in words)
Special Note: The hourly rates are inclusive of all other costs, (including overtime, holiday pay, or
special pay), and will be considered "all-inclusive", including the firm's costs for all or, vehicles,
equipment, materials, tools, services, and special skills required to perform the security guard and
patrol services.
OPTION A:
The City reserves the right to request armed guard services if necessary. Please provide an hourly
rate for armed security guard.services in the event that these. services are needed at a later date.
Armed Security Guard Services $ 27.68 hr
CPI ADJUSTMENTS: Contractor may request a price adjustment at the end of the City's fiscal year,
prior to exercising an optional extension, as that term is defined in Section 3.4 of the Agreement. The
requested price adjustment may not exceed the Bureau of Labor Statistic's Consumer Price Index
("CPI") for the Riverside/San Bemardino/Ontario region .
10/28/2019 17
55575.00001W0178462.1
CONTRACT SERVICES AGREEMENT
UNARMED UNIFORMED SECURITY SERVICES
FF pp HIS CONTRACT SERVICES AGREEMENT ("Agreement") is entered into, and effective on
+ 4,201 between the CITY OF PALM SPRINGS, a California charter city and municipal
corporation, ("City") and UNIVERSAL PROTECTION SERVICE, LP DBA ALLIED
UNIVERSAL SECURITY SERVICES, A LIMITED PARTNERSHIP COMPANY ("Contractor"). City
and Contractor are individually referred to as "Party" and are collectively referred to as the "Parties".
RECITALS
A. City has determined that there is a need for unarmed uniformed security services for
various city facilities and other locations as required ("Project").
B. Contractor has submitted to City a proposal to provide unarmed uniformed security
services for various city facilities and other locations as required for the Project under the terms of this
Agreement.
C. Contractor is qualified by virtue of its experience, training, education, reputation, and
expertise to provide these services and has agreed to provide such services as provided in this Agreement.
D. City desires to retain Contractor to provide such contract services.
In consideration of these promises and mutual obligations, covenants, and conditions, the Parties
agree as follows:
AGREEMENT
1. SERVICES OF CONTRACTOR
1.1 Scone of Services. In compliance with all terms and conditions of this Agreement,
Contractor agrees to perform the contract services set forth in the Scope of Services described in Exhibit
"A" (the "Services" or "Work") , which is attached and incorporated by reference. As a material
inducement to the City entering into this Agreement, Contractor represents and warrants that Contractor
is a provider of first class work and contract services and that Contractor is experienced in performing the
Work and Services contemplated and, in light of such status and experience, Contractor covenants that it
shall follow the highest contract standards in performing the Work and Services required in this
Agreement. For purposes of this Agreement, the phrase "highest contract standards" shall mean those
standards of practice recognized as high quality among well -qualified and experienced contracts
performing similar work under similar circumstances.
1.2 Contract Documents. The Agreement between the Parties shall consist of the following:
(1) this Agreement; (2) the Scope of Services; (3) the City's Request for Proposals; and, (4) the
Contractor's signed, original proposal submitted to the City ("Contractor's Proposal"), (collectively
referred to as the "Contract Documents"). The City's Request for Proposals and the Contractor's Proposal,
Page 1 of 124 Revised: 1/31/18
720669.1
which are both attached as Exhibits `B" and "C", respectively, are incorporated by reference and are made
a part of this Agreement. The Scope of Services shall include the Contractor's Proposal. All provisions
of the Scope of Services, the City's Request for Proposals and the Contractor's Proposal shall be binding
on the Parties. Should any conflict or inconsistency exist in the Contract Documents, the conflict or
inconsistency shall be resolved by applying the provisions in the highest priority document, which shall
be determined in the following order of priority: (1") the provisions of the Scope of Services (Exhibit
"A"); (2°d) the provisions of the City's Request for Proposal (Exhibit "B"); (3rd) the terms of this
Agreement; and, (0) the provisions of the Contractor's Proposal (Exhibit "C").
1.3 Compliance with Law. Contractor warrants that all Services rendered shall be performed
in accordance with all applicable federal, state, and local laws, statutes, ordinances lawful orders, rules,
and regulations.
1.4 Licenses, Permits, Fees, and Assessments. Contractor represents and warrants to City
that it has obtained all licenses, permits, qualifications, and approvals of whatever nature that are legally
required to practice its profession and perform the Work and Services required by this Agreement.
Contractor represents and warrants to City that Contractor shall, at its sole cost and expense, keep in effect
at all times during the term of this Agreement, any license, permit, qualification, or approval that is legally
required for Contractor to perform the Work and Services under this Agreement. Contractor shall have
the sole obligation to pay for any fees, assessments, and taxes, plus applicable penalties and interest, which
may be imposed by law and arise from or are necessary for the Contractor's performance of the Work and
Services required by this Agreement. Contractor shall indemnify, defend, and hold harmless City against
any such fees, assessments, taxes penalties, or interest levied, assessed, or imposed against City to the
fullest extent permitted by law.
1.5 Familiarity with Work. By executing this Agreement, Contractor warrants that
Contractor (a) has thoroughly investigated and considered the Scope of Services to be performed, (b) has
carefully considered how the Services should be performed, and (c) fully understands the facilities,
difficulties, and restrictions attending performance of the Services under this Agreement. If the Services
involve work upon any site, Contractor warrants that Contractor has or will investigate the site and is or
will be fully acquainted with the conditions there existing, prior to commencement of any Services.
Should the Contractor discover any latent or unknown conditions that will materially affect the
performance of the Services, Contractor shall immediately inform the City of such fact and shall not
proceed except at Contractor's risk until written instructions are received from the City.
1.6 Care of Work. Contractor shall adopt reasonable methods during the term of the
Agreement to furnish continuous protection to the Work and the equipment, materials, papers, documents,
plans, studies, and/or other components to prevent losses or damages. Contractor shall be responsible for
all such damages, to persons or property, until acceptance of the Work by the City, except such losses or
damages as may be caused by City's own negligence.
1.7 Further Responsibilities of Parties. Parties agree to use reasonable care and diligence to
perform their respective obligations under this Agreement. Parties agree to act in good faith to execute
all instruments, prepare all documents, and take all actions as may be reasonably necessary to carry out
the purposes of this Agreement.
Page 2 of 124 Revised: 1/31118
720669.1
1.8 Additional Services. City shall have the right at any time during the performance of the
Services, without invalidating this Agreement, to order extra work beyond that specified in the Scope of
Services or make changes by altering, adding to, or deducting from such Work so long as the costs for
such extra work, if any, are specifically provided within the City Council's budget for the fiscal year in
which such extra services are provided. No such extra work may be undertaken unless a written order is
first given by the City to the Contractor, incorporating any adjustment in (i) the Maximum Contract
Amount, as defined in Section 2.1 of this Agreement and/or (ii) the time to perform this agreement. Any
adjustments must also be approved by the Contractor. Any increases in excess of the amounts provided
herein, occurring either separately or cumulatively, must be approved by the Palm Springs City Council. It
is expressly understood by Contractor that the provisions of this Section 1.8 shall not apply to the services
specifically set forth or reasonably contemplated within the Scope of Services.
2. COMPENSATION
2.1 Maximum Contract Amount. For the Services rendered under this Agreement,
Contractor shall be compensated by City in accordance with the Schedule of Compensation, which is
attached as Exhibit "D" and incorporated in this Agreement by reference. Compensation shall not exceed
the maximum contract amount of Six Hundred Thirty Two Thousand Thirty Four Dollars and Fifty Two
Cents, ($632,034.52 annually, plus CPI adjustment in optional years 4 and 5), ("Maximum Contract
Amount"), except as may be provided under Section 1.8. The method of compensation shall be as set
forth in Exhibit "D." Compensation for necessary expenditures for reproduction costs, telephone
expenses, and transportation expenses must be approved in advance by the Contract Officer designated
under Section 4.2 and will only be approved if such expenses are also specified in the Schedule of
Compensation. The Maximum Contract Amount shall include the attendance of Contractor at all Project
meetings reasonably deemed necessary by the City. Contractor shall not be entitled to any increase in the
Maximum Contract Amount for attending these meetings. Contractor accepts the risk that the services
identified in the Scope of Services may be more costly and/or time-consuming than Contractor anticipates,
that Contractor shall not be entitled to additional compensation, and that the provisions of Section 1.8
shall not be applicable to the services identified in the Scope of Services. The maximum amount of city's
payment obligation under this section is the amount specified in this Agreement. If the City's maximum
payment obligation is reached before the Contractor's Services under this Agreement are completed,
Contractor shall complete the Work and City shall not be liable for payment beyond the Maximum
Contract Amount.
2.2. Method of Payment. Unless another method of payment is specified in the Schedule of
Compensation (Exhibit "D"), in any month in which Contractor wishes to receive payment, Contractor
shall submit to the City an invoice for services rendered prior to the date of the invoice. The invoice shall
be in a form approved by the City's Finance Director and must be submitted no later than the tenth (10)
working day of such month. Such requests shall be based upon the amount and value of the services
performed by Contractor and accompanied by such reporting data including an itemized breakdown of all
costs incurred and tasks performed during the period covered by the invoice, as may be required by the
City. City shall use reasonable efforts to make payments to Contractor within forty-five (45) days after
receipt of the invoice or as soon as is reasonably practical. There shall be a maximum of one payment per
month.
Page 3 of 124 Revised: 1/31/18
720669.1
2.3 Changes in Scope. In the event any change or changes in the Scope of Services is
requested by City, Parties shall execute a written amendment to this Agreement, specifying all proposed
amendments, including, but not limited to, any additional fees. An amendment may be entered into:
A. To provide for revisions or modifications to documents, work product, or work,
when required by the enactment or revision of any subsequent law; or
B. To provide for additional services not included in this Agreement or not
customarily furnished in accordance with generally accepted practice in Contractor's profession.
2.4 Appropriations. This Agreement is subject to and contingent upon funds being
appropriated by the City Council for each fiscal year covered by the Agreement. If such appropriations
are not made, this Agreement shall automatically terminate without penalty to the City.
3. SCHEDULE OF PERFORMANCE
3.1 Time of Essence. Time is of the essence in the performance of this Agreement. The time
for completion of the services to be performed by Contractor is an essential condition of this Agreement.
Contractor shall prosecute regularly and diligently the Work of this Agreement according to the agreed
upon attached Schedule of Performance (Exhibit "E"), incorporated by reference.
3.2 Schedule of Performance. Contractor shall commence the Services under this Agreement
upon receipt of a written notice to proceed and shall perform all Services within the time period(s)
established in the Schedule of Performance. When requested by Contractor, extensions to the time
period(s) specified in the Schedule of Performance may be approved in writing by the Contract Officer,
but such extensions shall not exceed one hundred eighty (180) days cumulatively; however, the City shall
not be obligated to grant such an extension.
3.3 Force Maieure. The time period(s) specified in the Schedule of Performance for
performance of the Services rendered under this Agreement shall be extended because of any delays due
to unforeseeable causes beyond the control and without the fault or negligence of the Contractor (financial
inability excepted) if Contractor, within ten (10) days of the commencement of such delay, notifies the
Contract Officer in writing of the causes of the delay. Unforeseeable causes include, but are not limited
to, acts of God or of the public enemy, unusually severe weather, fires, earthquakes, floods, epidemics,
quarantine restrictions, riots, strikes, freight embargoes, wars, and/or acts of any governmental agency,
including the City. The City Manager shall ascertain the facts and the extent of delay, and extend the time
for performing the Services for the period of the enforced delay when and if in the judgment of the City
Manager such delay is justified. The City Manager's determination shall be final and conclusive upon the
Parties to this Agreement. In no event shall Contractor be entitled to recover damages against the City for
any delay in the performance of this Agreement, however caused, Contractor's sole remedy being
extension of the Agreement under this section.
3.4 Term. Unless earlier terminated under this Agreement, this Agreement shall commence
upon the effective date of this Agreement and continue in full force and effect until completion of the
Services. However, the term shall not exceed three (3) years with two (2) one year optional extensions
from the commencement date, except as otherwise provided in the Schedule of Performance described in
Page 4 of 124 Revised: 1/31/18
7206691
Section 3.2 above. Any extension must be through mutual written agreement of the Parties.
3.5 Termination Prior to Expiration of Term. City may terminate this Agreement for its
convenience at any time, without cause, in whole or in part, upon giving Contractor thirty (30) days written
notice. Where termination is due to the fault of Contractor and constitutes an immediate danger to health,
safety, and general welfare, the period of notice shall be such shorter time as may be determined by the
City. Upon such notice, City shall pay Contractor for Services performed through the date of termination.
Upon receipt of such notice, Contractor shall immediately cease all work under this Agreement, unless
stated otherwise in the notice or by written authorization of the Contract Officer. After such notice,
Contractor shall have no further claims against the City under this Agreement. Upon termination of the
Agreement under this section, Contractor shall submit to the City an invoice for work and services
performed prior to the date of termination. Contractor may terminate this Agreement, with or without
cause, upon sixty (60) days written notice to the City, except that where termination is due to material
default by the City, the period of notice may be such shorter time as the Contractor may determine.
4. COORDINATION OF WORK
4.1 Representative of Contractor. The following principal of Contractor is designated as
being the principal and representative of Contractor authorized to act in its behalf and make all decisions
with respect to the Services to be performed under this Agreement: Suzie Salazar, Branch Manager. It is
expressly understood that the experience, knowledge, education, capability, expertise, and reputation of
the foregoing principal is a substantial inducement for City to enter into this Agreement. Therefore, the
foregoing principal shall be responsible during the term of this Agreement for directing all activities of
Contractor and devoting sufficient time to personally supervise the services performed hereunder. The
foregoing principal may not be changed by Contractor without prior written approval of the Contract
Officer.
4.2 Contract Officer. The Contract Officer shall be the City Manager or his/her designee
("Contract Officer"). Contractor shall be responsible for keeping the Contract Officer fully informed of
the progress of the performance of the services. Contractor shall refer any decisions that must be made by
City to the Contract Officer. Unless otherwise specified, any approval of City shall mean the approval of
the Contract Officer.
4.3 Prohibition Against Subcontracting or Assignments. The experience, knowledge,
capability, expertise, and reputation of Contractor, its principals and employees, were a substantial
inducement for City to enter into this Agreement. Therefore, Contractor shall not assign full or partial
performance of this Agreement, nor any monies due, voluntarily or by operation of law, without the prior
written consent of City. Contractor shall not contract with any other entity to perform the Services
required under this Agreement without the prior written consent of City. If Contractor is permitted to
subcontract any part of this Agreement by City, Contractor shall be responsible to City for the acts and
omissions of its subcontractor(s) in the same manner as it is for persons directly employed. Nothing
contained in this Agreement shall create any contractual relationships between any subcontractor and City.
All persons engaged in the Work will be considered employees of Contractor. City will deal directly with
and will make all payments to Contractor. In addition, neither this Agreement nor any interest in this
Agreement may be transferred, assigned, conveyed, hypothecated, or encumbered voluntarily or by
operation of law, whether for the benefit of creditors or otherwise, without the prior written consent of
Page 5 of 124 Revised: 1/31/18
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City. Transfers restricted in this Agreement shall include the transfer to any person or group of persons
acting in concert of more than twenty five percent (25%) of the present ownership and/or control of
Contractor, taking all transfers into account on a cumulative basis. In the event of any such unapproved
transfer, including any bankruptcy proceeding, this Agreement shall be void. No approved transfer shall
release Contractor or any surety of Contractor from any liability under this Agreement without the express
written consent of City.
4.4 Independent Contractor. The legal relationship between the Parties is that of an
independent contractor, and nothing shall be deemed to make Contractor a City employee.
A. During the performance of this Agreement, Contractor and its officers, employees,
and agents shall act in an independent capacity and shall not act or represent themselves as City officers
or employees. The personnel performing the Services under this Agreement on behalf of Contractor shall
at all times be under Contractor's exclusive direction and control. Neither City nor any of its officers,
employees, or agents shall have control over the conduct of Contractor or any of its officers, employees,
or agents, except as set forth in this Agreement. Contractor, its officers, employees, or agents shall not
maintain an office or any other type of fixed business location at City's offices. City shall have no voice
in the selection, discharge, supervision, or control of Contractor's employees, servants, representatives, or
agents, or in fixing their number, compensation, or hours of service. Contractor shall pay all wages,
salaries, and other amounts due its employees in connection with this Agreement and shall be responsible
for all reports and obligations respecting them, including but not limited to social security income tax
withholding, unemployment compensation, workers' compensation, and other similar matters. City shall
not in any way or for any purpose be deemed to be a partner of Contractor in its business or otherwise a
joint venturer or a member of any joint enterprise with Contractor.
B. Contractor shall not have any authority to bind City in any manner. This includes
the power to incur any debt, obligation, or liability against City.
C. No City benefits shall be available to Contractor, its officers, employees, or agents
in connection with any performance under this Agreement. Except for contract fees paid to Contractor as
provided for in this Agreement, City shall not pay salaries, wages, or other compensation to Contractor
for the performance of Services under this Agreement. City shall not be liable for compensation or
indemnification to Contractor, its officers, employees, or agents, for injury or sickness arising out of
performing Services. If for any reason any court or governmental agency determines that the City has
financial obligations, other than under Section 2 and Subsection 1.8 in this Agreement, of any nature
relating to salary, taxes, or benefits of Contractor's officers, employees, servants, representatives,
subcontractors, or agents, Contractor shall indemnify City for all such financial obligations.
5. INSURANCE
5.1 Types of Insurance. Contractor shall procure and maintain, at its sole cost and expense,
the insurance described below. The insurance shall be for the duration of this Agreement and includes
any extensions, unless otherwise specified in this Agreement. The insurance shall be procured in a form
and content satisfactory to City. The insurance shall apply against claims which may arise from the
Contractor's performance of Work under this Agreement, including Contractor's agents, representatives,
or employees. In the event the City Manager determines that the Work or Services to be performed under
Page 6 of 124 Revised: 1/31/18
720669 1
this Agreement creates an increased or decreased risk of loss to the City, the Contractor agrees that the
minimum limits of the insurance policies may be changed accordingly upon receipt of written notice from
the City Manager or his designee. Contractor shall immediately substitute any insurer whose A.M. Best
rating drops below the levels specified in this Agreement. Except as otherwise authorized below for
contract liability (errors and omissions) insurance, all insurance provided under this Agreement shall be
on an occurrence basis. The minimum amount of insurance required shall be as follows:
A. Errors and Omissions Insurance. Contractor shall obtain and maintain in full force
and effect throughout the term of this Agreement, standard industry form contract liability (errors and
omissions) insurance coverage in an amount of not less than one million dollars ($1,000,000.00) per
occurrence and two -million dollars ($2,000,000.00) annual aggregate, in accordance with the provisions
of this section.
(1) Contractor shall either: (a) certify in writing to the City that Contractor is
unaware of any contract liability claims made against Contractor and is unaware of any facts which may
lead to such a claim against Contractor; or (b) if Contractor does not provide the certification under (a),
Contractor shall procure from the contract liability insurer an endorsement providing that the required
limits of the policy shall apply separately to claims arising from errors and omissions in the rendition of
services under this Agreement.
(2) If the policy of insurance is written on a "claims made" basis, the policy shall
be continued in full force and effect at all times during the term of this Agreement, and for a period of
three (3) years from the date of the completion of the Services provided hereunder. In the event of
termination of the policy during this period, Contractor shall obtain continuing insurance coverage for the
prior acts or omissions of Contractor during the course of performing Services under the terms of this
Agreement. The coverage shall be evidenced by either a new policy evidencing no gap in coverage, or by
obtaining separate extended "tail" coverage with the present or new carrier or other insurance
arrangements providing for complete coverage, either of which shall be subject to the written approval by
the City Manager.
(3) In the event the policy of insurance is written on an "occurrence" basis, the
policy shall be continued in full force and effect during the term of this Agreement, or until completion of
the Services provided for in this Agreement, whichever is later. In the event of termination of the policy
during this period, new coverage shall immediately be obtained to ensure coverage during the entire course
of performing the Services under the terms of this Agreement.
B. Workers' Compensation Insurance. Contractor shall obtain and maintain, in full
force and effect throughout the term of this Agreement, workers' compensation insurance in at least the
minimum statutory amounts, and in compliance with all other statutory requirements, as required by the
State of California. Contractor agrees to waive and obtain endorsements from its workers' compensation
insurer waiving subrogation rights under its workers' compensation insurance policy against the City and
to require each of its subcontractors, if any, to do likewise under their workers' compensation insurance
policies. If Contractor has no employees, Contractor shall complete the City's Request for Waiver of
Workers' Compensation Insurance Requirement form.
C. Commercial General Liability Insurance. Contractor shall obtain and maintain, in
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720669 1
full force and effect throughout the term of this Agreement, a policy of commercial general liability
insurance written on a per occurrence basis with a combined single limit of at least one million dollars
($1,000,000.00) and two million dollars ($2,000,000.00) general aggregate for bodily injury and property
damage including coverages for contractual liability, personal injury, independent contractors, broad form
property damage, products and completed operations.
D. Business Automobile Insurance. Contractor shall obtain and maintain, in full force
and effect throughout the term of this Agreement, a policy of business automobile liability insurance
written on a per occurrence basis with a single limit liability in the amount of one million dollars
($1,000,000.00) bodily injury and property damage. The policy shall include coverage for owned, non -
owned, leased, and hired cars.
E. Employer Liability Insurance. Contractor shall obtain and maintain, in full force
and effect throughout the term of this Agreement, a policy of employer liability insurance written on a per
occurrence basis with a policy limit of at least one million dollars ($1,000,000.00) for bodily injury or
disease.
5.2 Deductibles and Self -Insured Retentions. Any deductibles or self -insured retentions
must be declared to and approved by the City Manager or his/her designee prior to commencing any work
or services under this Agreement. Contractor guarantees payment of all deductibles and self -insured
retentions. City reserves the right to reject deductibles or self -insured retentions in excess of $10,000, and
the City Manager or his/her designee may require evidence of pending claims and claims history as well
as evidence of Contractor's ability to pay claims for all deductible amounts and self -insured retentions
proposed in excess of $10,000.
5.3 Other Insurance Requirements. The following provisions shall apply to the insurance
policies required of Contractor under this Agreement:
5.3.1 For any claims related to this Agreement, Contractor's coverage shall be primary
insurance with respect to the City and its officers, council members, officials,
employees, agents, and volunteers. Any insurance or self-insurance maintained by
the City and its officers, council members, officials, employees, agents, and
volunteers shall be in excess of Contractor's insurance and shall not contribute with
it.
5.3.2 Any failure to comply with reporting or other provisions of the policies, including
breaches of warranties, shall not affect coverage provided to City and its officers,
council members, officials, employees, agents, and volunteers.
5.3.3 All insurance coverage and limits provided by Contractor and available or
applicable to this Agreement are intended to apply to each insured, including
additional insureds, against whom a claim is made or suit is brought to the full
extent of the policies. Nothing contained in this Agreement or any other agreement
relating to the City or its operations shall limit the application of such insurance
coverage.
Page 8 of 124 Revised: 1/31/18
7206691
5.3.4 No required insurance coverages may include any limiting endorsement which
substantially impairs the coverages set forth in this Agreement (e.g., elimination of
contractual liability or reduction of discovery period), unless the endorsement has
first been submitted to the City Manager and approved in writing.
5.3.5 Contractor agrees to require its insurer to modify insurance endorsements to delete
any exculpatory wording stating that failure of the insurer to mail written notice of
cancellation imposes no obligation, or that any party will "endeavor" (as opposed
to being required) to comply with the requirements of the endorsements.
Certificates of insurance will not be accepted in lieu of required endorsements, and
submittal of certificates without required endorsements may delay commencement
of the Project. It is Contractor's obligation to ensure timely compliance with all
insurance submittal requirements as provided in this Agreement.
5.3.6 Contractor agrees to ensure that subcontractors, and any other parties involved with
the Project who are brought onto or involved in the Project by Contractor, provide
the same minimum insurance coverage required of Contractor. Contractor agrees
to monitor and review all such coverage and assumes all responsibility for ensuring
that such coverage is provided in conformity with the requirements of this section.
Contractor agrees that upon request, all agreements with subcontractors and others
engaged in the Project will be submitted to the City for review.
5.3.7 Contractor acknowledges and agrees that any actual or alleged failure on the part
of the City to inform Contractor of non-compliance with any insurance requirement
in no way imposes any additional obligations on the City nor does it waive any
rights in this or any other regard.
5.3.8 Contractor shall provide proof that policies of insurance required in this Agreement,
expiring during the term of this Agreement, have been renewed or replaced with
other policies providing at least the same coverage. Proof that such coverage has
been ordered shall be submitted prior to expiration. Endorsements as required in
this Agreement applicable to the renewing or new coverage shall be provided to
City no later than ten (10) days prior to expiration of the lapsing coverage.
5.3.9 Requirements of specific insurance coverage features or limits contained in this
section are not intended as limitations on coverage, limits, or other requirements,
or as a waiver of any coverage normally provided by any given policy. Specific
reference to a given coverage feature is for purposes of clarification only as it
pertains to a given issue, and is not intended by any party or insured to be limiting
or all-inclusive.
5.3.10 The requirements in this section supersede all other sections and provisions of this
Agreement to the extent that any other section or provision conflicts with or impair
the provisions of this section.
5.3.11 Contractor agrees to provide immediate notice to City of any claim or loss against
Page 9 of 124 Revised: 1/31/18
720669.1
Contractor arising out of the Work performed under this Agreement and for any
other claim or loss which may reduce the insurance available to pay claims arising
out of this Agreement. City assumes no obligation or liability by such notice, but
has the right (but not the duty) to monitor the handling of any such claim or claims
if they are likely to involve City, or to reduce or dilute insurance available for
payment of potential claims.
5.3.12 Contractor agrees that the provisions of this section shall not be construed as
limiting in any way the extent to which the Contractor may be held responsible for
the payment of damages resulting from the Contractor's activities or the activities
of any person or person for which the Contractor is otherwise responsible.
5.4 Sufficiency of Insurers. Insurance required in this Agreement shall be provided by
authorized insurers in good standing with the State of California. Coverage shall be provided by insurers
admitted in the State of California with an A.M. Best's Key Rating of B++, Class VII, or better, unless
such requirements are waived in writing by the City Manager or his designee due to unique circumstances.
5.5 Verification of Coverage. Contractor shall furnish City with both certificates of insurance
and endorsements, including additional insured endorsements, affecting all of the coverages required by
this Agreement. The certificates and endorsements are to be signed by a person authorized by that insurer
to bind coverage on its behalf. All proof of insurance is to be received and approved by the City before
work commences. City reserves the right to require Contractor's insurers to provide complete, certified
copies of all required insurance policies at any time. Additional insured endorsements are not required
for Errors and Omissions and Workers' Compensation policies.
Verification of Insurance coverage may be provided by: (1) an approved General and/or Auto
Liability Endorsement Form for the City of Palm Springs or (2) an acceptable Certificate of Liability
Insurance Coverage with an approved Additional Insured Endorsement with the following endorsements
stated on the certificate:
1. "The City of Palm Springs, its officials, employees, and agents are named as an additional
insured... " ("as respects City of Palm Springs Contract No. or 'for any and all work performed with
the City" may be included in this statement).
2. "This insurance is primary and non-contributory over any insurance or self-insurance the
City may have..." ("as respects City of Palm Springs Contract No. or' for any and all work performed
with the City" may be included in this statement).
3. "Should any of the above described policies be canceled before the expiration date thereof,
the issuing company will mail 30 days written notice to the Certificate Holder named." Language such as,
"endeavor to" mail and "but failure to mail such notice shall impose no obligation or liability of any kind
upon the company, its agents or representative" is not acceptable and must be crossed out.
4. Both the Workers' Compensation and Employers' Liability policies shall contain the
insurer's waiver of subrogation in favor of City, its elected officials, officers, employees, agents, and
volunteers.
Page 10 of 124 Revised: 1/31/18
720669.1
In addition to the endorsements listed above, the City of Palm Springs shall be named the certificate holder
on the policies. All certificates of insurance and endorsements are to be received and approved by the
City before work commences. All certificates of insurance must be authorized by a person with authority
to bind coverage, whether that is the authorized agent/broker or insurance underwriter. Failure to obtain
the required documents prior to the commencement of work shall not waive the Contractor's obligation
to provide them.
6. INDEMNIFICATION
6.1 Indemnification and Reimbursement. To the fullest extent permitted by law,
Contractor shall defend (at Contractor's sole cost and expense), indemnify, protect, and hold harmless
City, its elected officials, officers, employees, agents, and volunteers (collectively the "Indemnified
Parties"), from and against any and all liabilities, actions, suits, claims, demands, losses, costs, judgments,
arbitration awards, settlements, damages, demands, orders, penalties, and expenses including legal costs
and attorney fees (collectively "Claims"), including but not limited to Claims arising from injuries to or
death of persons (Contractor's employees included), for damage to property, including property owned
by City, from any violation of any federal, state, or local law or ordinance, and from errors and omissions
committed by Contractor, its officers, employees, representatives, and agents, that arise out of or relate to
Contractor's performance under this Agreement. This indemnification clause excludes Claims arising
from the sole negligence or willful misconduct of the City, its elected officials, officers, employees, agents,
and volunteers. Under no circumstances shall the insurance requirements and limits set forth in this
Agreement be construed to limit Contractor's indemnification obligation or other liability under this
Agreement. Contractor's indemnification obligation shall survive the expiration or earlier termination of
this Agreement until all actions against the Indemnified Parties for such matters indemnified are fully and
finally barred by the applicable statute of limitations or, if an action is timely filed, until such action is
final. This provision is intended for the benefit of third party Indemnified Parties not otherwise a party to
this Agreement.
6.2 Design Contract Services Indemnification and Reimbursement. WAIVED If the
Agreement is determined to be a "design contract services agreement" and Contractor is a "design
contract" under California Civil Code Section 2782.8, then:
A. To the fullest extent permitted by law, !'.,..*,.,,. ter- shall indemnify, .1e fe«.1 l A
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e its agents,empleyees,
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Page 11 of 124 Revised: 1/31/18
7. REPORTS AND RECORDS
7.1 Accounting Records. Contractor shall keep complete, accurate, and detailed accounts of
all time, costs, expenses, and expenditures pertaining in any way to this Agreement. Contractor shall keep
such books and records as shall be necessary to properly perform the Services required by this Agreement
and to enable the Contract Officer to evaluate the performance of such Services. The Contract Officer
shall have full and free access to such books and records at all reasonable times, including the right to
inspect, copy, audit, and make records and transcripts from such records.
7.2 Reports. Contractor shall periodically prepare and submit to the Contract Officer such
reports concerning the performance of the Services required by this Agreement, or as the Contract Officer
shall require. Contractor acknowledges that the City is greatly concerned about the cost of the Work and
Services to be performed under this Agreement. For this reason, Contractor agrees that Contractor shall
promptly notify the Contract Officer the estimated increased or decreased cost if Contractor becomes
aware of any facts, circumstances, techniques, or events that may or will materially increase or decrease
the cost of the contemplated Work or Services. If Contractor is providing design services, Contractor
shall promptly notify the Contract Officer the estimated increased or decreased cost for the project being
designed if Contractor becomes aware of any facts, circumstances, techniques, or events that may or will
materially increase or decrease the cost of the design services.
7.3 Ownership of Documents. All drawings, specifications, reports, records, documents,
memoranda, correspondence, computations, and other materials prepared by Contractor, its employees,
subcontractors, and agents in the performance of this Agreement shall be the property of City and shall be
promptly delivered to City upon request of the Contract Officer or upon the termination of this Agreement.
Contractor shall have no claim for further employment or additional compensation as a result of the
exercise by City of its full rights of ownership of the documents and materials. Any use of such completed
documents for other projects and/or use of incomplete documents without specific written authorization
by the Contractor will be at the City's sole risk and without liability to Contractor, and the City shall
indemnify the Contractor for all resulting damages. Contractor may retain copies of such documents for
their own use. Contractor shall have an unrestricted right to use the concepts embodied tin this Agreement.
Contractor shall ensure that all its subcontractors shall provide for assignment to City of any documents
or materials prepared by them. In the event Contractor fails to secure such assignment, Contractor shall
indemnify City for all resulting damages.
7.4 Release of Documents. All drawings, specifications, reports, records, documents, and
other materials prepared by Contractor in the performance of services under this Agreement shall not be
released publicly without the prior written approval of the Contract Officer. All information gained by
Contractor in the performance of this Agreement shall be considered confidential and shall not be released
Page 12 of 124 Revised: 1/31/18
by Contractor without City's prior written authorization.
7.5 Audit and Inspection of Records. After receipt of reasonable notice and during the
regular business hours of City, Contractor shall provide City, or other agents of City, such access to
Contractor's books, records, payroll documents, and facilities as City deems necessary to examine, copy,
audit, and inspect all accounting books, records, work data, documents, and activities directly related to
Contractor's performance under this Agreement. Contractor shall maintain such books, records, data, and
documents in accordance with generally accepted accounting principles and shall clearly identify and
make such items readily accessible to such parties during the term of this Agreement and for a period of
three (3) years from the date of final payment by City hereunder.
8. ENFORCEMENT OF AGREEMENT
8.1 California Law and Venue. This Agreement shall be construed and interpreted both as
to validity and as to performance of the Parties in accordance with the laws of the State of California.
Legal actions concerning any dispute, claim, or matter arising out of or in relation to this Agreement shall
be instituted in the Superior Court of the County of Riverside, State of California, or any other appropriate
court in such County, and Contractor covenants and agrees to submit to the personal jurisdiction of such
court in the event of such action.
8.2 Interpretation. This Agreement shall be construed as a whole according to its fair
language and common meaning to achieve the objectives and purposes of the Parties. The terms of this
Agreement are contractual and the result of negotiation between the Parties. Accordingly, any rule of
construction of contracts (including, without limitation, California Civil Code Section 1654) that
ambiguities are to be construed against the drafting party, shall not be employed in the interpretation of
this Agreement. The caption headings of the various sections and paragraphs of this Agreement are for
convenience and identification purposes only and shall not be deemed to limit, expand, or define the
contents of the respective sections or paragraphs.
8.3 Default of Contractor. Contractor's failure to comply with any provision of this
Agreement shall constitute a default.
A. If the City Manager, or his designee, determines that Contractor is in default in the
performance of any of the terms or conditions of this Agreement, he/she shall notify Contractor in writing
of such default. Contractor shall have ten (10) days, or such longer period as City may designate, to cure
the default by rendering satisfactory performance. In the event Contractor fails to cure its default within
such period of time, City shall have the right, notwithstanding any other provision of this Agreement, to
terminate this Agreement without further notice and without prejudice of any remedy to which City may
be entitled at law, in equity, or under this Agreement. Contractor shall be liable for all reasonable costs
incurred by City as a result of such default. Compliance with the provisions of this section shall not
constitute a waiver of any City right to take legal action in the event that the dispute is not cured, provided
that nothing shall limit City's right to terminate this Agreement without cause under Section 3.5.
B. If termination is due to the failure of the Contractor to fulfill its obligations under
this Agreement, City may, after compliance with the provisions of Section 8.3A, take over the work and
prosecute the same to completion by contract or otherwise. The Contractor shall be liable to the extent
Page 13 of 124 Revised: 1/31/18
720669 1
that the total cost for completion of the Services required hereunder exceeds the Maximum Contract
Amount (provided that the City shall use reasonable efforts to mitigate such damages). The City may
withhold any payments to the Contractor for the purpose of set-off or partial payment of the amounts owed
the City as previously stated. The withholding or failure to withhold payments to Contractor shall not
limit Contractor's liability for completion of the Services as provided in this Agreement.
8.4 Waiver. No waiver of any provision of this Agreement shall be effective unless in writing
and signed by a duly authorized representative of the Party against whom enforcement of a waiver is
sought. Any waiver by the Parties of any default or breach of any covenant, condition, or term contained
in this Agreement, shall not be construed to be a waiver of any subsequent or other default or breach, nor
shall failure by the Parties to require exact, full, and complete compliance with any of the covenants,
conditions, or terms contained in this Agreement be construed as changing the terms of this Agreement in
any manner or preventing the Parties from enforcing the full provisions.
8.5 Rights and Remedies Cumulative. Except with respect to rights and remedies expressly
declared to be exclusive in this Agreement, the rights and remedies of the Parties are cumulative and the
exercise by either Party of one or more of such rights or remedies shall not preclude the exercise by it, at
the same or different times, of any other rights or remedies for the same default or any other default by
the other Party.
8.6 Legal Action. In addition to any other rights or remedies, either Party may take legal
action, in law or in equity, to cure, correct, remedy or recover damages for any default, to compel specific
performance of this Agreement, to obtain declaratory or injunctive relief, or to obtain any other remedy
consistent with the purposes of this Agreement.
8.7 Attorney Fees. In the event any dispute between the Parties with respect to this Agreement
results in litigation or any non judicial proceeding, the prevailing Party shall be entitled, in addition to
such other relief as may be granted, to recover from the non -prevailing Party all reasonable costs and
expenses. These include but are not limited to reasonable attorney fees, expert contractor fees, court costs
and all fees, costs, and expenses incurred in any appeal or in collection of any judgment entered in such
proceeding. To the extent authorized by law, in the event of a dismissal by the plaintiff or petitioner of
the litigation or non judicial proceeding within thirty (30) days of the date set for trial or hearing, the other
Party shall be deemed to be the prevailing Party in such litigation or proceeding.
9. CITY OFFICERS AND EMPLOYEES: NON-DISCRIMINATION
9.1 Non -liability of City Officers and Employees. No officer or employee of the City shall
be personally liable to the Contractor, or any successor -in -interest, in the event of any default or breach
by the City or for any amount which may become due to the Contractor or to its successor, or for breach
of any obligation of the terms of this Agreement.
9.2 Conflict of Interest. Contractor acknowledges that no officer or employee of the City has
or shall have any direct or indirect financial interest in this Agreement nor shall Contractor enter into any
agreement of any kind with any such officer or employee during the term of this Agreement and for one
year thereafter. Contractor warrants that Contractor has not paid or given, and will not pay or give, any
third party any money or other consideration in exchange for obtaining this Agreement.
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7206691
9.3 Covenant Against Discrimination. In connection with its performance under this Agreement,
Contractor shall not discriminate against any employee or applicant for employment because of actual or
perceived race, religion, color, sex, age, marital status, ancestry, national origin ( i.e., place of origin,
immigration status, cultural or linguistic characteristics, or ethnicity), sexual orientation, gender identity,
gender expression, physical or mental disability, or medical condition (each a "prohibited basis").
Contractor shall ensure that applicants are employed, and that employees are treated during their
employment, without regard to any prohibited basis. As a condition precedent to City's lawful capacity to
enter this Agreement, and in executing this Agreement, Contractor certifies that its actions and omissions
hereunder shall not incorporate any discrimination arising from or related to any prohibited basis in any
Contractor activity, including but not limited to the following: employment, upgrading, demotion or
transfer; recruitment or recruitment advertising; layoff or termination; rates of pay or other forms of
compensation; and selection for training, including apprenticeship; and further, that Contractor is in full
compliance with the provisions of Palm Springs Municipal Code Section 7.09.040, including without
limitation the provision of benefits, relating to non-discrimination in city contracting.
10. MISCELLANEOUS PROVISIONS
10.1 Patent and Copyright Infringement. To the fullest extent permissible under law, and in
lieu of any other warranty by City or Contractor against patent or copyright infringement, statutory or
otherwise:
A. It is agreed that Contractor shall defend at its expense any claim or suit against City
on account of any allegation that any item furnished under this Agreement, or the normal use or sale
arising out of the performance of this Agreement, infringes upon any presently existing U.S. letters patent
or copyright and Contractor shall pay all costs and damages finally awarded in any such suit or claim,
provided that Contractor is promptly notified in writing of the suit or claim and given authority,
information and assistance at Contractor's expense for the defense of same, and provided such suit or
claim arises out of, pertains to, or is related to the negligence, recklessness or willful misconduct of
Contractor. However, Contractor will not indemnify City if the suit or claim results from: (1) City's
alteration of a deliverable, such that City's alteration of such deliverable created the infringement upon
any presently existing U.S. letters patent or copyright; or (2) the use of a deliverable in combination with
other material not provided by Contractor when it is such use in combination which infringes upon an
existing U.S. letters patent or copyright.
B. Contractor shall have sole control of the defense of any such claim or suit and all
negotiations for settlement in the event City fails to cooperate in the defense of any suit or claim, provided,
however, that such defense shall be at Contractor's expense. Contractor shall not be obligated to
indemnify City under any settlement that is made without Contractor's consent, which shall not be
unreasonably withheld. If the use or sale of such item is enjoined as a result of the suit or claim,
Contractor, at no expense to City, shall obtain for City the right to use and sell the item, or shall substitute
an equivalent item acceptable to City and extend this patent and copyright indemnity thereto.
10.2 Notice. Any notice, demand, request, consent, approval, or communication that either
party desires, or is required to give to the other party or any other person shall be in writing. All notices
shall be personally delivered, sent by pre -paid First Class U.S. Mail, registered or certified mail, postage
Page 15 of 124 Revised: 1/31/18
720669.1
prepaid, return receipt requested, or delivered or sent by facsimile with attached evidence of completed
transmission. All notices shall be deemed received upon the earlier of (i) the date of delivery to the address
of the person to receive such notice if delivered personally or by messenger or overnight courier; (ii) five
(5) business days after the date of posting by the United States Post Office if by mail; or (iii) when sent if
given by facsimile. Any notice, request, demand, direction, or other communication sent by facsimile
must be confirmed within forty-eight (48) hours by letter mailed or delivered. Other forms of electronic
transmission such as e-mails, text messages, and instant messages are not acceptable manners of notice
required hereunder. Notices or other communications shall be addressed as follows:
To Ci City of Palm Springs
Attention: City Manager & City Clerk
3200 E. Tahquitz Canyon Way
Palm springs, California 92262
Telephone: (760) 323-8204
Facsimile: (760) 323-8332
To Contractor: Universal Protection Service LP
dba: Allied Universal Security Services
77-725 Enfield Lane Suite #150
Palm Desert, CA 92211
Attention: Suzie Salazar
Telephone: 760-200-2865
Facsimile: 760-187-2957
10.3 Integrated Agreement. This Agreement constitutes the entire agreement between the
Parties and supersedes all prior negotiations, arrangements, agreements, representations, and
understandings, if any, made by or among the Parties with respect to the subject matter in this Agreement.
10.4 Amendment. No amendments or other modifications of this Agreement shall be binding
unless through written agreement by all Parties.
10.5 Severability. Whenever possible, each provision of this Agreement shall be interpreted in
such a manner as to be effective and valid under applicable law. If any provision of this Agreement shall
be determined to be invalid by a final judgment or decree of a court of competent jurisdiction, such
provision shall be ineffective only to the extent of such prohibition or invalidity, without invalidating the
reminder of that provision, or the remaining provisions of this Agreement unless the invalid provision is
so material that its invalidity deprives either Party of the basic benefit of their bargain or renders this
Agreement meaningless.
10.5 Successors in Interest. This Agreement shall be binding upon and inure to the benefit of
the Parties' successors and assignees.
10.6 Third Party Beneficiary. Except as may be expressly provided for in this Agreement,
nothing contained in this Agreement is intended to confer, nor shall this Agreement be construed as
Page 16 of 124 Revised: 1/31/18
720669.1
conferring, any rights, including, without limitation, any rights as a third -party beneficiary or otherwise,
upon any entity or person not a party to this Agreement.
10.7 Recitals. The above -referenced Recitals are hereby incorporated into the Agreement as
though fully set forth in this Agreement and each Party acknowledges and agrees that such Party is bound,
for purposes of this Agreement, by the same.
10.8. Corporate Authority. Each of the undersigned represents and warrants that (i) the Party
for which he or she is executing this Agreement is duly authorized and existing, (ii) he or she is duly
authorized to execute and deliver this Agreement on behalf of the Party for which he or she is signing,
(iii) by so executing this Agreement, the Party for which he or she is signing is formally bound to the
provisions of this Agreement, and (iv) the entering into this Agreement does not violate any provision of
any other Agreement to which the Party for which he or she is signing is bound.
Page 17 of 124 Revised: 1/31/18
720669.1
IN WITNESS WHEREOF, the Parties have executed this Agreement as of the dates stated below.
"CITY"
City of Palm Springs
Date: to 0C► 110 �l By:
T avid H. Ready D, PhD
City Manager
APPROVED AS TO FORM: ATTEST
By: B
Jeffrey S. Balliner �thonyMy* i A
City Attorney City Clerk
APPROVED BY CITY COUNCIL:
Date: Agreement No.
Corporations require two notarized signatures. One signature must be from Chairman of Board, President, or
any Vice President. The second signature must be from the Secretary, Assistant Secretary, Treasurer,
Assistant Treasurer, or Chief Financial Officer.
CONTRACTOR NAME:
Universal Protection Service, LP
dba Allied Universal Security Services Check one: _ Individual X Partnership _ Corporation
1551 N. Tustin Avenue, Suite 650
Address
Santa Ana, CA 92705
By By
Signa a (Notarized)
Ste Jones, CEO
720669.1
Signature (Notarized)
Page 18 of 124
Revised: 1/31/18
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Page 19 Of 124 Revised: 1/31/18
720669.1
EXHIBIT "A"
SCOPE OF SERVICES
SCOPE OF WORK, SERVICES, OBJECTIVES AND SPECIFICATIONS:
Generally, the scope of work consists of, but is not limited to:
General Security Guard/Patrol Requirements
1. Monitor patrol routes by physically patrolling each City Facility both in the vehicle and on foot to
inspect all parts of the facilities for the purpose of detecting and preventing individuals or groups from
committing acts that are illegal or dangerous to others or to the property.
2. Provide security for patrons, buildings, vehicles and personnel at each City Facility, including, but not
be limited to, making rounds and clock rounds of assigned sites and key locations, responding to
alarm calls, checking all elevators to ensure that they are operational and checking locks of gates
and doors.
3. Respond to potentially dangerous and uncontrolled situations in order to protect patrons, staff,
vendors and other visitors from harm
4. Respond to alarms, suspicious activities, fires, injuries, security incidences, including but not limited
to, thefts of materials and/or City property, thefts of public or private property, criminal trespass, sex
crimes and/or sexual misconduct, loitering, camping or sleeping on City property, vandalism, stalking,
workplace violence, disorderly conduct, civil disturbances, panhandling, loud arguments, fights, and
any physical and/or verbal confrontations or any emergency situation, occurring in or around the City
facilities being patrolled.
5. Write reports to document incidents, as required.
6. Follow guidelines and requirements set forth in the approved Post Orders developed in consultation
with the City.
7. Communicate with a broad diversity of persons, including the communication of information to any
member of the public in a courteous and professional manner.
8. Take photographs and document violations and incidents, as required.
9. Perform any other duties or functions not specifically outlined or set forth above but which are
reasonably identified as falling within the scope and realm of a Security Guard's duties and
responsibilities.
Work Force and Assignments
1. Contractor Security Service: The Contractor, at the Contractor's own expense, shall provide and
furnish all labor, equipment, vehicle, and supplies for the assigned Security Guards for their
performance of security services as specified. The Contractor shall supply the City with security
service personnel who are properly trained, qualified and certified, and who meet the minimum
requirements and qualifications called for in the contract. The costs for said labor, equipment,
vehicles and supplies are included in the hourly fees charged by the Contractor for the various
services.
2. All Security Guards shall be un-armed. (However, the City reserves the right to request armed guard
service if necessary. In the cost proposal, please provide hourly rate for armed security services in
the event that these services are needed at a later date)
3. Security Guards will be required to wear appropriate security uniforms only while on duty, provided
by the security company and approved by the City of Palm Springs. Uniforms must be cleaned and
Page 20 of 124 Revised: 1/31/18
pressed daily. No rips or tears shall be allowed. Uniforms must fit properly. The City specifically
reserves the right to remove any individual due to unsatisfactory appearance.
4. Security Guards shall wear standard badges, company insignia, name tags, and possess photo
identification cards at all times while on duty at the City. The identification card shall contain a photo
of the employee, the Contractor's name, employee's name, and position or title.
5. Security Guards shall use corporate vehicles (furnished by the employer) for all assigned patrols. All
vehicles used shall be safe, clean in appearance and in good working condition. All vehicles shall be
identified as "Security Patrol" with the company's name, insignia, or other identification as approved
by the City. Use of personal vehicles for patrols is not acceptable, and is cause for termination of the
contract.
6. Security Guards shall patrol and otherwise conduct themselves through high visibility patrols of City
Facilities, various Sites, including parking areas and shall patrol these areas hourly throughout each
shift.
7. Contractor shall provide and maintain an adequate supply of flashlights and batteries, raingear,
uniforms, clipboards and any other personnel equipment reasonably necessary for each Security
Guard to perform their assigned duties. All equipment used by the Contractor perform the required
services of the contract shall be maintained by the Contractor.
8. Security Guards are intended for the protection and security of City property, City personnel, the
general public and to maintain a safe environment.
9. The Contractor shall designate Security Guards for each shift and provide shifts as required to
adequately patrol the required City Facilities and Sites. The Contractor shall assign a sufficient
number of personnel during the specified hours and provide sufficient back up in the event that
personnel are either sick or on vacation.
10. Shift Change: The Security Guard going off of duty shall ensure that relief is properly informed and
ready to assume their responsibilities.
11. Shift Length: The Contractor shall provide a minimum of 3 shifts per 24 hours. This is to assure the
City of Palm Springs of an alert and rested security officer during shift service. Contractor employees
shall have a minimum of 8 hours off duty between tours on this contract, except in emergency
situations. In the case of such emergency, the City Contract Administrator shall be notified. A 10-15
minute overlap of shifts is appropriate for information exchange. Hourly rates paid to the Contractor
include any shift differential, overtime, holiday or other special pay; additional rates will not be paid.
12. Communications: The Contractor shall provide a 24-hour call center for appropriate random patrol
response in a timely manner as required. The Contractor shall also provide all required portable
radios, cellular telephones, and mobile base stations to ensure dissemination of information, to
include reporting of incidents, to be done in a timely and effective manner. A Security Guard
Supervisor shall have the communication capability to make and receive immediate notification to
applicable federal, state, or local agencies.
13. Security Guards shall perform patrols, stand guard at a location, and be able to respond to incidents.
The primary duties and assignments of the Security Guard include, but are not limited to, the
following:
• Patrol all assigned sites;
• Monitor for fire, trespassers, or other irregularities;
• Prevent and report acts of theft, vandalism and security breaches;
• Investigate suspicious persons or unusual incidents;
• Provide members of the public with applicable City rules and regulations including, but not limited
to, City Ordinances and City Manager Regulations, pertaining to use of City facilities and parks;
• Report all discrepancies and unsafe conditions, and identify for appropriate remedial action;
• Check the security of a City Facility, its materials, equipment, and any perimeter fences;
• Respond to complaints and take appropriate action;
Page 21 of 124 Revised: 1/31/18
• Request compliance from any persons who violate laws, rules and regulations. Any failure to
obtain compliance from persons suspected of violating laws, rules and regulations shall be
referred to Palm Springs Police Department or other applicable law enforcement authorities;
• Ensure firefighting equipment, fire lanes, doors and traffic lanes are not blocked by people or
equipment;
• Supervise evacuation procedures when directed;
• Report all unusual incidents, irregular activities, events, or property damage;
• Prepare reports, maintain required logs and records, and make available copies of reports to City
staff;
• Respond to emergencies, render first aid and perform other activities to prevent injury and loss of
life;
• Operate radios, computers, and telephones to facilitate communication with the City as required;
• At the end of a public or private event, verify that all persons have cleared the building and all
perimeter doors are locked and building is secure.
Communications and Records
1. Security Guards shall be in constant communication with a Supervisor and shall have mobile
communication capability to contact the Palm Springs Police Department, as necessary.
2. Security Guards are required to download the City's mobile application (app) on any smart phone or
devise to alert appropriate city department of issues around the City that require City Action (ie:
Broken pipe, graffiti, biohazards, etc). This app when used on any smart phone or tablet device
enables pictures that are taken and notes regarding issues to be sent directly to the City for
appropriate action to clean-up, repair and/or maintenance related issues.
3. Security Company shall furnish, implement and deploy an appropriate electronic tracking system
acceptable to the City for the City's use in tracking, auditing and verifying the patrols completed.
4. Contractor shall utilize a Guard Management & Reporting software that allows Guards to complete
shift reports, report incidents, take pictures, record audio files, make notes, respond to tasks, and
scan checkpoints to a live issue monitor and generate reports. Security Guards shall provide
accurate, legible, Daily Activity Reports (DARs) and submit DARs to the City for its records.
Contractor shall provide City with permanent access to these records via an online portal to view and
generate reports and extract important information at each City site or property and provide training
and support to City staff in the use of the software and generation of reports.
5. DARs shall include, but not be limited to, detailed descriptions, (make, model, color and license
number, for example), and time of encounter of suspicious vehicles or persons; descriptions of
suspicious persons, including gender, and actions taken, all unsafe equipment or conditions observed
at any City Facility or Site, any accidents or injuries occurring on City property, all equipment failures,
vandalism, graffiti, public safety or health hazards, and alarm calls responded to. Security Guards
shall complete a "Report" for any contact initiated by the Security Guard against unauthorized parties
or involving customers who may be reporting violations or suspicious activities or whose conduct on
City property may voluntarily or involuntarily warrant response from the Security Guard. The "Report"
shall also be completed even when reported activity involves response by the Palm Springs Police
Department to further document the circumstances and confirm that a Police Report is in the process
of being made.
6. Public and News Media Contacts: City of Palm Springs facilities will occasionally become the
subject of newsworthy projects or events. All requests for statement of City policy regarding any
matter under the control of or of direct interest to the City must be referred to the Public Information
Officer at 760-323-8250.
Page 22 of 124 Revised: 1/31/18
Security Guard Minimum Qualifications
1. All Security Guards shall be a graduate of a state certified security officer/guard training program.
2. All personnel assigned by the Contractor to perform work for the City of Palm Springs shall be a
minimum of 21 years of age, must not have an arrest record (other than minor traffic violations),
and must present a professional appearance acceptable to the City. All assigned personnel must
have a current, State -issued guard card and California State Driver's License.
3. Security officer(s) shall perform their duties in an efficient, conscientious manner, and shall be
courteous and helpful to all persons on City of Palm Springs property. Discourtesy, rudeness, or
the use of profanity will not be tolerated and shall be grounds for immediate removal of the offending
employee.
4. Primary responsibilities of Security Officer(s) are observing and reporting. In addition, Security
Guards are intended to serve as a visual and physical deterrent to crime. Security Officer(s) are to
respond to calls for assistance, and are to call for Police or other emergency response as
circumstances warrant.
5. All incidents, suspicious or unusual, shall be reported to the appropriate authorities and documented
by written incident reports. Reports that are criminal in nature (i.e. burglary, robbery) shall be
referred to the Palm Springs Police Department for documentation purposes. Each shift is
responsible for documentation of calls for support and suspicious or unusual activities and incidents,
and any other statistical data as required by the City of Palm Springs. The contract security
company shall provide a daily activity log and have Security Officer(s) complete incident reports, in
a form approved by the City. A daily activity log shall be provided to the City on a daily basis.
6. Security Guards shall have certification to carry mace (a chemical agent), and handcuffs. Armed
Security Guards shall have all required licenses.
7. Security Guards shall possess current First Aid and CPR (Cardiopulmonary Resuscitation)
certification cards. Certification as an Emergency Medical Technician level (EMT-1) may substitute
for the first aid requirement.
8. Security Guards must be fully literate in the English language (i.e., able to read, write, speak) and
understand clearly.
9. All Security Guards shall be capable of properly writing reports and maintaining a daily activity log.
10. Security Guards must meet the following requirements regarding personal behavior and ability:
• Ability to meet and deal tactfully with government personnel, facility employees and the general
public;
• Ability to understand, explain, interpret and apply rules, regulations, directives and procedures;
• Possess poise, self-confidence and an ability to make sound decisions and react quickly under
stressful conditions;
• Ability to prepare clear and concise reports;
• Ability to learn and adapt to changing situations;
• Ability to accept and respond to instructions and direction.
11. Security Guards must be capable of meeting the physical demands. Any Security Officer assigned
to work under the terms of this Contract shall be in good general health without any physical defects
or abnormalities, which could interfere with the performance of assigned duties. Security Guards
must be fully capable of performing all duties requiring moderate to arduous physical exertion under
either normal conditions and/or in emergency situations. Assigned patrols require frequent and
prolonged walking, standing, sitting, bicycling and/or running. Security Guards may encounter
smoke and/or chemicals. Occasionally, security personnel may be required to subdue violent or
potentially violent people. Accordingly, physical stamina in all its forms (mental, climate -related,
etc.) is a basic physical requirement of this position.
12. The Contractor shall maintain personnel files. Files shall consist of a package of documents for
each assigned Security Officer consisting of minimum qualifications and includes medical record,
Page 23 of 124 Revised: 1/31/18
social security number, military services, arrest records, and previous employment. "Upon request,
Contractor shall provide the City Manager or his designee with written certification that each officer
assigned to the City conforms to all City's requirements and standards specified in this Request for
Proposal.
Standards of Conduct
1. The Contractor shall be responsible for maintaining satisfactory standards of competency,
appearance, and integrity and shall be responsible for taking such disciplinary action with respect
to employees as necessary.
2. Criminal Background Check: The Contractor shall complete a criminal background check of all
Security Guards, and Operations Manager prior to assignment under the contract, and prior to
assigning Security Officer to a City facility, site, and/or post. Thereafter, Contractor shall conduct
an annual check, or as deemed necessary for security reasons. The criminal background check
shall be for felony, misdemeanor and traffic violations in all United States or countries that the
individual has resided in the last five (5) years. Any Security Officer found failing to divulge a felony
or misdemeanor conviction should not be assigned to the City's security services contract. All costs
of these checks shall be at the Contractor's expense.
a) Security Officers/Guards and Operations Managers who have been involved in any of the
following will not be accepted nor assigned to City security service:
• Felony Conviction
• Violent Misdemeanor Conviction
• Sex Crime Conviction
• Military discharge other than honorable
• Pattern of irresponsible behavior including but not limited to unreasonable driving or
employment record (absenteeism, equipment abuse, disciplinary problems,
insubordination)
b) Verification for above violations, military conduct and crime will be done through California
Department of Justice, DMV, and/or FBI and submitted to the City for review and
acceptance.
3. Security Guards shall display a well-groomed and neat appearance; appearances shall generally
comply with the military hair/mustache length and style.
4. Contractor's Security Guards will be working in City facility/site locations, and as such, they must
be polite, courteous, helpful, and interested in serving the public well. Professional standards are
expected at all times while on a City post. The City Manager's designated representative will
routinely conduct surprise inspections to ensure the quality of contract officers assigned to City
facilities. If it is determined that assigned Guards do not meet standards of courtesy, ethics,
appearance, alertness, and preparedness, they will be removed from post immediately at the
expense of the Contractor.
5. Security Guards may not use drugs, alcohol, or controlled substances while on assigned patrols,
and, if found to be under the influence, the Security Guard shall be immediately barred from
assignment on the contract, including any criminal enforcement action to be taken by the Palm
Springs Police Department.
6. Security Guards shall be immediately barred from assignment on the contract if the City determines
that:
• The Security Guard was assigned to duties for which they have been disqualified for either
suitability or security reasons.
Page 24 of 124 Revised: 1/31/18
• The Security Guard was found to be unfit for performing assigned duties during their patrols.
• The Security Guard does not comply with recognized standards of conduct.
Supervision and Training
The Contract security company supervisor shall train, counsel, inspect and evaluate Security Officer(s).
The Contract security company supervisor shall make frequent unscheduled inspections of personnel,
and report the results to the City of Palm Springs on a monthly basis. Security officer(s) shall receive
training from contract security company's trainers until they are proficient in the performance of their
duties. Contract security company's staff including shift supervisor shall receive an orientation from staff
of various Departments within the City of Palm Springs as related to the locations to be secured including
but not limited to the Palm Springs Police Department, the Palm Springs Public Library, Vacation Rental
Compliance Department, Parks and Recreation Department, Facilities and Downtown Maintenance
Department. The Security Guard Supervisor shall maintain communication with the City to receive
directions, assignments, updates, and any information pertaining to the security of City Facilities and
Sites. The Security Guard Supervisor must be able to perform all tasks and duties of the Security Guards
and, at a minimum, the following supervisory duties:
1. Provide an adequate, appropriate level of field supervision for Security Guards on assigned
patrols.
2. Provide Security Guard training, at no cost to the City, at least two (2) times per year for each
Security Guard.
3. Coordinate all security operations and patrol services for regular and event assignments with
the City to ensure that all are properly staffed.
4. Organize, plan, direct and supervise the work activities of assigned Security Guards and
makes assignments to provide job performance ratings in a fair and consistent manner, taking
appropriate actions to correct any deficiencies.
5. Issue oral and written instructions to assigned Security Guards.
6. Conduct preliminary investigations of misconduct or allegations against Security Guards, and
prepare reports to recommend appropriate actions.
7. Provide on the scene supervision involving security related incidents.
8. Review reports of assigned Security Guards for accuracy and provide constructive guidance.
9. Ensure that assigned Security Guards are performing their duties as prescribed by law,
applicable rules and regulations.
10. Conduct preliminary investigations of injuries to assigned Security Guards.
11. Maintain inventory of supplies, equipment and issued material. Conduct regular staff
meetings to discuss work related problems and to provide advice and guidance.
12. Ensure required training of Security Guards is conducted and properly documented. The
Contractor shall maintain a training record for each Security Officer assigned to a City facility.
The training record shall show, as a minimum, the employee's name, date of employment,
and the different types of training provided. Such records shall be made available to the City
Manager or his designee upon his request. The City Manager or his designee may, from time -
to -time, review these records and monitor the conduct of such training.
13. City and Contractor Staff Meetings: Meetings between the City Manager or his designee and
Contractor's Operations Manager or Supervisor shall be scheduled on a bi-monthly basis, or
as often as necessary, to discuss problems, discrepancy reports, and status of contract
services. The Operations Manager or Supervisor shall meet regularly with the City Manager
or his designee at least once a month or as often as necessary and as determined by the
circumstances in the administration of the Contract.
Page 25 of 124 Revised: 1/31/18
a) The meetings will cover all matters regarding the Contract and related to operations,
quality of services, contract compliance, changes in the scope of work, solutions to
problems and discrepancies in the building, invoices, charges, and other matters
regarding the scope of work.
b) The Operations Manager or Supervisor shall address all contract matters on behalf of the
Contractor, including but not limited to the following: payroll, invoicing, assignments of
personnel, disciplinary actions, contract performance, and non-performance, corrective
actions, assessments and appeals for contract non-compliance, special assignments,
quality assurances and controls, changes of scope of work and other matters of mutual
interest or concern to the City and the Contractor.
SITE SPECIFIC DETAILS (To be implemented in conjunction with General Scope of
Services
1. Palm Springs Train Station-6001 Palm Springs Station Road
Security coverage of train operations will be provided based on the scheduled arrival time of the
train per Amtrak Dispatch. Security coverage begins thirty (30) minutes prior to the train's
scheduled arrival and ends 15 minutes after its departure from the Facility, and only after all
passengers have left the station.
In addition to general security guard/patrol requirements, the Security Officer will be responsible
for unlocking and locking the restrooms, checking on the well-being of passengers and assisting
any passenger requiring assistance to the extent reasonable under the circumstances. The only
time the restrooms shall remain locked during a scheduled train arrival is in the event that the
train station is closed due to wind/sand, flooding or other barriers. The restroom may also be
temporarily locked if the bathroom is out of service.
The Security Officer will document and report on all instances that may be of interest to
supervisors or the City's Contract Officer and report on safety hazards, malfunctioning equipment
and other such matters in the Daily Activity Report (DAR). The DAR shall also include
documentation of the time train arrives, number of passengers on and off and time of actual train
arrival and departure.
In general for issues at the train station, the following actions shall be taken:
1. Document the incident or issue in the DAR.
2. If issue is janitorial or restroom supplies or if it has to do with facilities (i.e. broken
sprinkler heads, non -working lights, etc.), report it on the City's Reporting Software/App.
3. If the issue is outside of normal City business hours, mark the work order as an
emergency. If you do not receive a response to an emergency work order within 20
minutes, contact the City's non -emergency dispatch number 760-327-1441.
4. If the issue is major, or a safety issue, or crime, call 911 or contact Police at 760-323-
8116
Page 26 of 124 Revised: 1/31/18
Schedule of Performance at the Train Station
Contractor shall provide guard services in conjunction with Amtrak's arrival schedule at the
station. Security guard coverage begins thirty (30) minutes prior to the train's scheduled or
anticipated actual arrival and ends after its departure only when all passengers have left the train
station. It is the Contractor's responsibility to contact Amtrak Dispatch to ascertain the actual
arrival of the train. The intent for security services at this location is not only to secure the property,
but to provide a presence at the station since it is located in a remote area and therefore essential
for passenger safety. Therefore it is imperative that a guard be on location prior to train arrival
and after departure until all passengers have left the station. Even if actual arrival time is delayed,
the security guard shall arrive prior to scheduled arrival time in case passengers are waiting at
the station.
Sunset Limited Route Scheduled Arrival Time
East Bound —Wed., Fri., Mon. 2:02 am
West Bound — Mon, Thurs., Sat. 12:36 am
2. Library Guard Services
The City of Palm Springs requires security guard services at two (2) City -owned libraries, the Palm
Springs Public Library at 300 South Sunrise Way and the Welwood Murray Memorial Library, at 100
South Palm Canyon Drive. The following tasks shall be performed at each library:
• Continuously patrol the interior and exterior of the building;
• Ask patrons to return if they set off the security alarms (ie: RFID tags not deactivated
when a book or other library item is checked out);
• Monitor the public restrooms; check restrooms at least once per hour;
• Appropriately deal with aggressive, violent, mentally disturbed patrons until the police
arrive;
• Be able to make a citizen's arrest;
• Be able to handle disruptive patrons of ALL ages, firmly, quietly, and appropriately;
• Check the well-being of Library customers and awaken those who are sleeping;
• Enforce the Library's code of conduct; and
• Assist with the closing and securing of the building at the end of the business day.
During the patrol rounds the security officer will be on the lookout for any security breaches,
maintenance problems, safety issues or fire hazards. Problems and/or unsafe conditions must
be reported to the Contract Officer immediately and documented on the officer's own daily shift
report. Guards shall be prepared to respond properly and effectively to potentially dangerous
and uncontrolled situations in order to protect patrons, staff, vendors and other visitors from harm.
Also, the security officer shall be prepared and ready to respond appropriately to any and all other
emergency situations involving fires, thefts of library materials and/or property, thefts of public or
private property, criminal trespass, sex crimes and/or sexual misconduct, medical emergencies,
vandalism, stalking, workplace violence, disorderly conduct, civil disturbances, panhandling, loud
arguments, fights, and any physical and/or verbal confrontations occurring in or around the
Library.
2a. Palm Springs Library-300 South Sunrise Way
Due to the unique architecture of the Library at 300 South Sunrise Way, access to the roof is
relatively easy. Under no circumstance shall an officer go onto the roof of the Library at any time.
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Should an officer suspect that someone has entered the roof area, the officer shall immediately
call the Palm Springs Police.
The security officer is also responsible for enforcing the rules and regulations of the Library. The
security officer should work with and take direction, as appropriate, from library staff. The rules
are identified in Attachment "G" entitled "Library Public Code of Conduct".
Schedule of Performance at the Palm Springs Public Library
Services at the Library shall be provided 47.5 hours per week under the following schedule:
Monday
10:00 am to 6:15 pm (7.75 hrs. with 30 minute lunch);
Tuesday
10:00 am to 8:15 pm (9.25 hrs. with 1 hour lunch);
Wednesday
10:00 am to 8:15 pm (9.25 hrs. with 1 hour lunch);
Thursday
10:00 am to 6:15 pm (7.75 hrs. with 30 minute lunch);
Friday
10:00 am to 5:15 pm (6.75 hrs. with 30 minute lunch);
Saturday
10:00 am to 5:15 pm (6.75 hrs. with 30 minute lunch);
Sunday
(library closed-0 hrs.).
A 30 minute or one hour lunch break is allowed for in the daily schedule. Provide an hourly rate
of compensation in the event that additional hours are required at the request of the Contract
Officer for extended library services or special events.
2b. Welwood Murray Memorial Library-100 South Palm Canyon Drive
In addition to general patrol services, the security officer is also responsible for enforcing the rules
and regulations of the Library. The security officer should work with and take direction, as
appropriate, from library staff. The rules are identified in Attachment "H" entitled "Welwood
Murray Memorial Library Public Code of Conduct".
Schedule of Performance at the Welwood Murray Memorial Library
Services shall be provided seven days a week from 9 am to 9 pm.
A 30 minute or one hour lunch break is allowed for in the daily schedule. Provide an hourly rate
of compensation in the event that additional hours are required at the request of the Contract
Officer for extended library services or special events.
3. Downtown Public Parkina Facilities (Parkins Structure. Underaround Parkina. Surface
Parkina Lot) and Public Restrooms at Downtown Revitalization Proiect by GRIT
Development
Contractor shall provide "around the clock" security guard services for the Parking facilities and
public restrooms at the downtown revitalization project by Grit Development. The project area
extends from the south-west corner of Tahquitz Canyon Way and North Palm Canyon Drive west
to North Museum Drive and north to the Palm Springs Hyatt and includes the following road
network: Museum Way from North Palm Canyon Drive west to North Museum Drive, West Andreas
Road from South Palm Canyon Drive west to Belardo Road, and Belardo Road from Tahquitz
Canyon Way north to West Andreas Road.
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Contractor shall provide two (2) security guards to patrol, monitor and report on activities in the
public parking facilities (surface parking lots, parking structure at North Museum Drive, and the
underground public parking structure) and the public restroom facilities that are accessed from the
walkway along the east side of the Rowan Hotel.
The Security Guards will patrol the public parking and restroom facilities by alternative fuel
motorized vehicle (electric golf cart, segue, scooter, bicycle, etc.) and on foot to inspect all parts
of the premises. This is an extensive area and requires a motorized transport mode to allow the
Security Guards to quickly access the area and move from one location to the next. The Security
Guards shall cover the all surface public parking lots, as well as all levels of the Parking Structure
at North Museum Way, including the underground levels where open for public access, up to the
section owned by the Hyatt for their guest parking. Security Guards shall check all elevators in
the parking facilities a minimum of every four (4) hours to ensure that the elevators are operational.
Security Guards shall advise any member of the public who appears to be violating the City's rules
and regulations, including, but not limited to, loitering, camping, desecrating or disturbing other
members of the public. Security Guards shall also monitor circumstances where there are
aggressive, violent, and mentally disturbed individuals until the police respond. Under appropriate
circumstances Security Guards may, at the direction of a Supervisor, or Palm Springs Police
Department, make a citizen's arrest.
All activities and incidents shall be included in the Daily Activity Report ("DAR"). Any issues that
require City action for maintenance, repair, clean-up or graffiti abatement shall be reported on the
City's Reporting Software/App.
Schedule of Performance at the Downtown Revitalization Project by Grit Development Parking
Structure, Underground Parking, Surface Parking Lot and Public Restrooms
Security coverage shall be provided seven days a week, year-round and will consist of a full time
security guard on the premises twenty-four (24) hours per day.
Provide an hourly rate of compensation in the event that additional hours are required at the
request of the Contract Officer for additional security guards and extended services at the facilities
or for special events.
Parking Enforcement at Downtown Parking Structure
City of Palm Springs requires enforcement of parking regulations at the Downtown
Parking Structure daily from the hours of 8:00 p.m. to 11:00 a.m. This service will
supplement the parking enforcement provided by ACE Parking from 11:00 a.m. to 8:00 p.m.
daily.
Contractor shall record/track parked vehicles in the structure between the hours of 8:00 p.m.
and 11:00 a.m. daily.
City shall provide Notice of Parking Violation pads for contractor to use for citation of
violators. The pads contain a white original, yellow and pink copy sheets along with an
envelope with Citation printed on it. Contractor shall return the white original and yellow copy to
the City of Palm Springs, Attention: Ariana Muniz-Department of Finance, retain the pink
copy and place the envelope/citation copy on the windshield of the parked vehicle. Contractor
shall also take pictures of the vehicle and license plate number with time stamp to maintain as
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a record in the event that the violation is disputed. Contractor may utilize existing online "Heliaus"
reporting system to record data and photos by license plate number for easy future retrieval.
Free public parking is limited to 4 hours maximum.
No public parking is allowed from 3:00 a.m. to 6:00 a.m.
Parking areas designated for employees allow parking up to 12-hours maximum.
Although, at this time, there are no "employee parking stickers" or other identifiers that
distinguish employees from the general public, it is anticipated that at a future time, a system
will be put in place to identify vehicles that are authorized to park in the employee
parking areas.
Report any potential abandoned vehicles, or vehicles creating unsafe conditions to the Palm
Springs Police Department at the non -emergency dispatch number (760) 327-1441.
Coordinate with ACE Parking for the transition of enforcement when ACE Parking arrives
at 11:00 a.m. (i.e. provide list of license plate numbers with time stamp between 8:00 a.m. and
11:00 a.m.) and collect same information from ACE Parking at 8:00 p.m. (collect list of license
plate numbers from the hours of 5:00 p.m. to 8:00 p.m.), to ensure that citations are issued
on any vehicles parked in excess of the four hour maximum.
4. Downtown "Baristo" Parking Structure-261 S. Indian Canyon Drive
On -site security guard shall perform the following tasks:
• Continuously patrol the interior and exterior of the structure;
• Monitor the public elevators;
• Security Guards shall advise any member of the public who appears to be violating the
City's rules and regulations, including, but not limited to, loitering, camping, desecrating
or disturbing other members of the public;
• Security Guards shall also monitor circumstances where there are aggressive, violent,
and mentally disturbed individuals until the police respond; and
• Under appropriate circumstances Security Guards may, at the direction of a Supervisor,
or Palm Springs Police Department, make a citizen's arrest.
The Security Officer will patrol the public parking structure on foot and may also use an alternative
fuel motorized vehicle (electric golf cart, segue, scooter, bicycle, etc.) to move about and inspect
all parts of the structure.
All activities and incidents shall be included in the Daily Activity Report ("DAR"). Any issues that
require City action for maintenance, repair, clean-up or graffiti abatement shall be reported on the
City's Reporting Software/App.
Schedule of Performance at the Downtown `Baristo" Parking Structure
Services at the Downtown "Baristo" Parking Structure shall be Thursday through Saturday 9:00
pm to 2:30 am (5.5 hours per day). Provide an hourly rate of compensation in the event that
Page 30 of 124 Revised: 1/31/18
additional hours are required at the request of the Contract Officer for extended services at the
Downtown Parking Structure or for special events.
Contractor shall note that in addition to the services of the scheduled dedicated guard, the
Downtown "Baristo" Parking Structure is included as a nightly patrol location as described in
Section 5-Nightly Patrol of City -Owned Properties and Historic Sites.
5. Nightly Patrol of City -Owned Properties and Historic Sites
Contractor shall provide an un-armed uniformed security officer, the vehicle, and communications
equipment for the officer, and all necessary supervision needed to patrol/monitor/report activities
in the downtown and other specified locations at designated City -owned properties and historic
sites. Patrol to be nightly over a period of eight hours from 9:00 pm to 5:00 am continuously in a
random manner to sites as specified by the City. Security Guards shall advise any member of the
public who appears to be violating the City's rules and regulations, including, but not limited to,
loitering, camping, desecrating or disturbing other members of the public. Security Guards shall
also monitor circumstances where there are aggressive, violent, and mentally disturbed individuals
until the police respond. Under appropriate circumstances Security Guards may, at the direction
of a Supervisor, or Palm Springs Police Department, make a citizen's arrest.
It is expected that each of the patrol locations would be visited a minimum five (5) times per site
per day (overnight) at random times. Permanent locations to be included in the nightly patrol are:
• Historic Frances Stevens Park (northeast corner of Alejo Road and North Palm Canyon
Drive at 538 and 550 North Palm Canyon Drive) -In addition to general requirements,
Security Officer shall check doors and windows of City -owned buildings at 538 and 550
North Palm Canyon Drive and report on any suspicious activity or attempted break-ins.
• Downtown (Baristo) Parking Structure (261 S. Indian Canyon Drive) -In addition to general
requirements, Security Officer shall check all elevators in the parking facilities a minimum
of every four (4) hours to ensure that the elevators are operational.
• Historic Village Green (221-233 South Palm Canyon Drive)
• Historic Plaza Theater (128 South Palm Canyon Drive)
• Casa del Camino vacant property (1479 North Palm Canyon Drive south of W. Stevens
Rd.)
Other historic properties to be included in the nightly patrol are:
• Historic Orchid Tree Inn
• Historic La Plaza Shopping Center
• Historic Town & Country Center
• Historic Racquet Club
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In addition to the above noted locations, additional locations will be specified as needed and would
be provided in further detail, upon award of the contract. Locations will be subject to change
depending on the City's needs and contractor should be flexible to add or remove locations as
requested by the City.
6. Security Services at City Parks
Contractor shall provide all services, supervision, uniforms, supplies, materials, equipment and
transportation necessary to provide un-armed security guard services for the City of Palm Springs
Parks and Recreation Department. The following tasks shall be performed:
• Security guards may need to advise park patrons regarding rules and/or restrictions for
the use of the parks or park facilities;
• Monitor facilities to assist in preventing theft and vandalism at the facilities listed below;
• Appropriately deal with aggressive, violent, and disruptive patrons of all ages until
police respond;
• Under appropriate circumstances Security Guards may, at the direction of a Supervisor,
or Palm Springs Police Department, make a citizen's arrest;
• Monitor the public restrooms at the parks listed below;
• Monitor that vehicles are not parked or driven onto the park itself;
• Issue citations when witnessing a violation;
• Contact Police Department dispatch if no compliance is achieved and have PD assist
with getting guests into compliance; and
• Work with the Police Department to cite patrons who have a gathering larger than 40
people at the park without a permit;
Security Guards shall advise any member of the public who appears to be violating the City's rules
and regulations, including, but not limited to, loitering, camping, desecrating or disturbing other
members of the public. Security Guards shall also monitor circumstances where there are
aggressive, violent, and mentally disturbed individuals until the police respond. Under appropriate
circumstances Security Guards may, at the direction of a Supervisor, or Palm Springs Police
Department, make a citizen's arrest.
Security Guard shall patrol the following park sites on Saturdays and Sundays from 9:OOam to
3:OOpm in a random order.
■ Sunrise Park 401 S Pavilion Way
■ Demuth Park 4200 Mesquite Ave
■ Ruth Hardy Park 700 E Tamarisk Rd.
■ Victoria Park 2744 N Via Miraleste
■ James O Jessie 480 W Tramview Rd.
■ Baristo Park 296 S Calle Encilia
During the patrol rounds the security officer will be on the lookout for any security breaches,
maintenance problems, safety issues or fire hazards. Problems and/or unsafe conditions must be
reported to the Contract Officer immediately and documented on the officer's own daily shift report.
Guards shall be prepared to respond properly and effectively to potentially dangerous and
uncontrolled situations in order to protect patrons, staff, vendors and other visitors from harm.
Page 32 of 124 Revised: 1/31/18
All activities and incidents shall be included in the Daily Activity Report ("DAR"). Any issues that
require City action for maintenance, repair, clean-up or graffiti abatement shall be reported on the
City's Reporting Software/App.
Nightly Security Services at Sunrise Park
In addition to weekend patrol of City park sites identified above, specifically for Sunrise Park,
additional security guard services shall be nightly, seven days a week from 10:00 pm to 5:00 am.
Security guards shall provide continuous patrol around Sunrise Park and its facilities which will
include the Swim Center, Leisure Center, Pavilion, Skate Park, and the baseball fields.
7. Vacation Rental Compliance Security Services
Below are the hours of coverage for security services and scope of work needed to cover and
respond to calls for services filed through the vacation rental hotline during City off -work hours.
1. Contractor to have dedicated phone line for the officer covering the vacation rental hotline.
2. Security Officer to answer and respond to all calls for service/complaint filed through the
Vacation Rental Hotline during hours listed below.
3. Respond to the location of the address in violation reported.
4. Make contact and ask the guests of the vacation rental to be in compliance in polite and
courteous manner pursuant to Officer Field Protocol Attachment "I".
5. Issue citations when witnessing a violation.
6. Document the event details in a report and on a web based platform provided by the City of
Palm Springs.
7. Contact the On -Call Manager of the vacation rental property and advise manager of the
complaint and resolution — Database to be provided by the City.
8. Contact Police Department (PD) dispatch if no compliance is achieved and have PD assist with
getting guests into compliance.
9. The security company must have ability to cover all shifts in cases where an employee is out
sick or on vacation and the City Staff is not able to cover such shifts.
Schedule of coverage is as follows:
Monday 12:30 am — 8:30 am, 6:30 pm-12:30 am (Tuesday)
Tuesday 12:30 am — 8:30 am, 6:30 pm-12:30 am (Wednesday)
Wednesday through Sunday 12:30 am — 8:30 am
(Total hours of coverage per week is 68)
8. Security Services at City Council Meetings and other Public Meetings
The Palm Springs Police Department is requesting Security Guard services at the City of Palm
Springs Council Chambers at 3200 E. Tahquitz Canyon Way. Uniformed security guards will
control pedestrian access to the Facility and operate the security screening post located within
the building's front lobby area. The screening post's equipment may include both a fixed and
hand-held metal detector. Additionally, screening staff will provide physical "hand checks" of
purses, briefcases and other containers. All individuals entering the Council Chambers must pass
through the security screening post. Two guards are needed to staff the screening post and to
perform additional duties in accordance with the schedules and specifications as noted in the
following section. This coverage will be for all City Council meetings, generally held on the first
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and third Wednesdays of each month starting at 5:00 pm and remaining until meeting has
adjourned and all attendees have departed.
Contractor shall offer flexibility in the provision of these services, as schedule is subject to change.
Contractor shall regularly check the City of Palm Springs website at
**********.palmspringsea.gov/government/city-clerk/city-council-meetings-agenda to verify
meeting schedule, as occasionally meetings are added, removed or moved to the second and
fourth week of the month to accommodate holiday and other schedules. Also, the duration of the
City Council meetings will vary depending on the Agenda. For the purposes of proposing for the
services, please provide the hourly rate for two unarmed, uniformed guards twice per month for
an average duration of five and a half hours per meeting.
Page 34 of 124 Revised: 1/31/18
l
EXHIBIT "B"
CITY'S REQUEST FOR PROPOSALS
CITY OF PALM SPRINGS, CA
REQUEST FOR PROPOSALS (RFP) #11-19
UNARMED UNIFORMED SECURITY SERVICES OF CITY FACILITIES
Requests for Proposals (RFP #11-19), for Unarmed Uniformed Security Guard Services for various City
facilities and other locations for the City of Palm Springs, CA, (hereinafter the "RFP") will be received at
the Office of Procurement & Contracting, 3200 East Tahquitz Canyon Way, Palm Springs, California,
until 3:00 P.M. LOCAL TIME, THURSDAY, MAY 23, 2019. It is the responsibility of the respondent to
see that any proposal sent through the mail, or by any other delivery method, shall have sufficient time
to be received by this specified date and time. The receiving time in the Procurement Office will be the
governing time for acceptability of proposals. Telegraphic, telephonic, faxed or emailed proposals will
not be accepted. Late proposals will be returned unopened. Failure to register as a Proposer to this
RFP process per the instructions in the Notice Inviting Requests for Proposals (under "Obtaining RFP
Documents") may result in not receiving Addenda or other important information pertaining to this
process. Failure to acknowledge Addenda may render a proposal as being non -responsive or negatively
impact the evaluation of a proposal. We strongly advise that interested firms officially register per the
instructions in the Notice.
1. PURPOSE AND SCHEDULE: The City of Palm Springs is requesting proposals from qualified
firms to provide the City with supervision, uniforms, supplies, equipment, materials, and transportation
necessary to provide unarmed uniformed security guard services for various city facilities and locations
within the City of Palm Springs (hereinafter the "Project"). The selected firm will be expected to provide
the required services to provide unarmed uniformed security guards for various City facilities and
locations pursuant to the scope of services as defined herein.
SCHEDULE:
Notice requesting Proposals posted and distributed .............................................. April 22, 2019
Pre -Proposal Conference .....................................................Thursday, May 2, 2019, 9:OOA.M.
Deadline for receipt of Questions ................................. Wednesday, May 15, 2019, 3:00 P.M.
Deadline for receipt of Proposals ...................................... Thursday, May 23 2019, 3:00 P.M.
Short List / Interviews/, *if desired by City ......................................................... to be determined
Contract awarded by City Council..................................................................... to be determined
NOTE: *Dates above are subject to change.
"KEY" TO RFP ATTACHMENTS:
ATTACHMENT "A"- Signature Authorization Form, including Addenda acknowledgment. *Must
be completed and included with Work/Technical Proposal envelope.
ATTACHMENT "B" — Non Collusion Affidavit Form. *Must be completed and included with
Work/Technical Proposal envelope.
ATTACHMENT "C" — Cost Proposal Form. *Must be completed and included in a separately
sealed envelope — do NOT include this with your Work/Technical Proposal.
ATTACHMENT "D" — No Conflict of Interest and Non -Discrimination Form. *Must be completed
and included with Work/Technical Proposal envelope.
ATTACHMENT "E" — Business Disclosure Form. *Must be completed and included with
Work/Technical Proposal envelope.
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7206691
ATTACHMENT "F" — City Map for Unarmed Guard Patrol/Services
ATTACHMENT "G" — Main Library Public Code of Conduct — 300 South Sunrise Way
ATTACHMENT "H" — Welwood Murray Memorial Library Code of Conduct — 100 South Palm
Canyon Drive
ATTACHMENT "I" — Code Compliance Officer Field Protocol
ATTACHMENT "J"— Sample boilerplate Contract Services Agreement (for reference only)
2. BACKGROUND The City of Palm Springs is requesting proposals for Unarmed Uniformed
Security Guard Services to be provided at the following City owned facilities/locations: Train Station,
Library, Welwood Murray Memorial Library, Downtown Public Parking Structure, Underground Parking,
Surface Parking Lot and Public Restrooms at Downtown Revitalization Project, Downtown Baristo
Parking Structure, City Parks, Historic Sites, City -Owned property and Vacation Rental Compliance
Security Services and other locations as deemed necessary by the City during the term of the contract.
3. SCOPE OF WORK, SERVICES, OBJECTIVES AND SPECIFICATIONS:
Generally, the scope of work consists of, but is not limited to:
General Security Guard/Patrol Requirements
1. Monitor patrol routes by physically patrolling each City Facility both in the vehicle and on foot to
inspect all parts of the facilities for the purpose of detecting and preventing individuals or groups from
committing acts that are illegal or dangerous to others or to the property.
2. Provide security for patrons, buildings, vehicles and personnel at each City Facility, including, but not
be limited to, making rounds and clock rounds of assigned sites and key locations, responding to
alarm calls, checking all elevators to ensure that they are operational and checking locks of gates
and doors.
3. Respond to potentially dangerous and uncontrolled situations in order to protect patrons, staff,
vendors and other visitors from harm
4. Respond to alarms, suspicious activities, fires, injuries, security incidences, including but not limited
to, thefts of materials and/or City property, thefts of public or private property, criminal trespass, sex
crimes and/or sexual misconduct, loitering, camping or sleeping on City property, vandalism, stalking,
workplace violence, disorderly conduct, civil disturbances, panhandling, loud arguments, fights, and
any physical and/or verbal confrontations or any emergency situation, occurring in or around the City
facilities being patrolled.
5. Write reports to document incidents, as required.
6. Follow guidelines and requirements set forth in the approved Post Orders developed in consultation
with the City.
7. Communicate with a broad diversity of persons, including the communication of information to any
member of the public in a courteous and professional manner.
8. Take photographs and document violations and incidents, as required.
9. Perform any other duties or functions not specifically outlined or set forth above but which are
reasonably identified as falling within the scope and realm of a Security Guard's duties and
responsibilities.
Work Force and Assignments
1. Contractor Security Service: The Contractor, at the Contractor's own expense, shall provide and
furnish all labor, equipment, vehicle, and supplies for the assigned Security Guards for their
performance of security services as specified. The Contractor shall supply the City with security
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service personnel who are properly trained, qualified and certified, and who meet the minimum
requirements and qualifications called for in the contract. The costs for said labor, equipment,
vehicles and supplies are included in the hourly fees charged by the Contractor for the various
services.
2. All Security Guards shall be un-armed. (However, the City reserves the right to request armed guard
service if necessary. In the cost proposal, please provide hourly rate for armed security services in
the event that these services are needed at a later date)
3. Security Guards will be required to wear appropriate security uniforms only while on duty, provided
by the security company and approved by the City of Palm Springs. Uniforms must be cleaned and
pressed daily. No rips or tears shall be allowed. Uniforms must fit properly. The City specifically
reserves the right to remove any individual due to unsatisfactory appearance.
4. Security Guards shall wear standard badges, company insignia, name tags, and possess photo
identification cards at all times while on duty at the City. The identification card shall contain a photo
of the employee, the Contractor's name, employee's name, and position or title.
5. Security Guards shall use corporate vehicles (furnished by the employer) for all assigned patrols. All
vehicles used shall be safe, clean in appearance and in good working condition. All vehicles shall be
identified as "Security Patrol" with the company's name, insignia, or other identification as approved
by the City. Use of personal vehicles for patrols is not acceptable, and is cause for termination of the
contract.
6. Security Guards shall patrol and otherwise conduct themselves through high visibility patrols of City
Facilities, various Sites, including parking areas and shall patrol these areas hourly throughout each
shift.
7. Contractor shall provide and maintain an adequate supply of flashlights and batteries, raingear,
uniforms, clipboards and any other personnel equipment reasonably necessary for each Security
Guard to perform their assigned duties. All equipment used by the Contractor perform the required
services of the contract shall be maintained by the Contractor.
8. Security Guards are intended for the protection and security of City property, City personnel, the
general public and to maintain a safe environment.
9. The Contractor shall designate Security Guards for each shift and provide shifts as required to
adequately patrol the required City Facilities and Sites. The Contractor shall assign a sufficient
number of personnel during the specified hours and provide sufficient back up in the event that
personnel are either sick or on vacation.
10. Shift Change: The Security Guard going off of duty shall ensure that relief is properly informed and
ready to assume their responsibilities.
11. Shift Length: The Contractor shall provide a minimum of 3 shifts per 24 hours. This is to assure the
City of Palm Springs of an alert and rested security officer during shift service. Contractor employees
shall have a minimum of 8 hours off duty between tours on this contract, except in emergency
situations. In the case of such emergency, the City Contract Administrator shall be notified. A 10-15
minute overlap of shifts is appropriate for information exchange. Hourly rates paid to the Contractor
include any shift differential, overtime, holiday or other special pay: additional rates will not be paid.
12. Communications: The Contractor shall provide a 24-hour call center for appropriate random patrol
response in a timely manner as required. The Contractor shall also provide all required portable
radios, cellular telephones, and mobile base stations to ensure dissemination of information, to
include reporting of incidents, to be done in a timely and effective manner. A Security Guard
Supervisor shall have the communication capability to make and receive immediate notification to
applicable federal, state, or local agencies.
13. Security Guards shall perform patrols, stand guard at a location, and be able to respond to incidents.
The primary duties and assignments of the Security Guard include, but are not limited to, the
following:
• Patrol all assigned sites;
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• Monitor for fire, trespassers, or other irregularities;
• Prevent and report acts of theft, vandalism and security breaches;
• Investigate suspicious persons or unusual incidents;
• Provide members of the public with applicable City rules and regulations including, but not limited
to, City Ordinances and City Manager Regulations, pertaining to use of City facilities and parks;
• Report all discrepancies and unsafe conditions, and identify for appropriate remedial action;
• Check the security of a City Facility, its materials, equipment, and any perimeter fences;
• Respond to complaints and take appropriate action;
• Request compliance from any persons who violate laws, rules and regulations. Any failure to
obtain compliance from persons suspected of violating laws, rules and regulations shall be
referred to Palm Springs Police Department or other applicable law enforcement authorities;
• Ensure firefighting equipment, fire lanes, doors and traffic lanes are not blocked by people or
equipment;
• Supervise evacuation procedures when directed;
• Report all unusual incidents, irregular activities, events, or property damage;
• Prepare reports, maintain required logs and records, and make available copies of reports to City
staff;
• Respond to emergencies, render first aid and perform other activities to prevent injury and loss of
life;
• Operate radios, computers, and telephones to facilitate communication with the City as required;
• At the end of a public or private event, verify that all persons have cleared the building and all
perimeter doors are locked and building is secure.
Communications and Records
1. Security Guards shall be in constant communication with a Supervisor and shall have mobile
communication capability to contact the Palm Springs Police Department, as necessary.
2. Security Guards are required to download the City's mobile application (app) on any smart phone or
devise to alert appropriate city department of issues around the City that require City Action (ie:
Broken pipe, graffiti, biohazards, etc). This app when used on any smart phone or tablet device
enables pictures that are taken and notes regarding issues to be sent directly to the City for
appropriate action to clean-up, repair and/or maintenance related issues.
3. Security Company shall furnish, implement and deploy an appropriate electronic tracking system
acceptable to the City for the City's use in tracking, auditing and verifying the patrols completed.
4. Contractor shall utilize a Guard Management & Reporting software that allows Guards to complete
shift reports, report incidents, take pictures, record audio files, make notes, respond to tasks, and
scan checkpoints to a live issue monitor and generate reports. Security Guards shall provide
accurate, legible, Daily Activity Reports (DARs) and submit DARs to the City for its records.
Contractor shall provide City with permanent access to these records via an online portal to view and
generate reports and extract important information at each City site or property and provide training
and support to City staff in the use of the software and generation of reports.
5. DARs shall include, but not be limited to, detailed descriptions, (make, model, color and license
number, for example), and time of encounter of suspicious vehicles or persons; descriptions of
suspicious persons, including gender, and actions taken, all unsafe equipment or conditions observed
at any City Facility or Site, any accidents or injuries occurring on City property, all equipment failures,
vandalism, graffiti, public safety or health hazards, and alarm calls responded to. Security Guards
shall complete a "Report" for any contact initiated by the Security Guard against unauthorized parties
or involving customers who may be reporting violations or suspicious activities or whose conduct on
City property may voluntarily or involuntarily warrant response from the Security Guard. The "Report"
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shall also be completed even when reported activity involves response by the Palm Springs Police
Department to further document the circumstances and confirm that a Police Report is in the process
of being made.
6. Public and News Media Contacts: City of Palm Springs facilities will occasionally become the
subject of newsworthy projects or events. All requests for statement of City policy regarding any
matter under the control of or of direct interest to the City must be referred to the Public Information
Officer at 760-323-8250.
Security Guard Minimum Qualifications
1. All Security Guards shall be a graduate of a state certified security officer/guard training program.
2. All personnel assigned by the Contractor to perform work for the City of Palm Springs shall be a
minimum of 21 years of age, must not have an arrest record (other than minor traffic violations),
and must present a professional appearance acceptable to the City. All assigned personnel must
have a current, State -issued guard card and California State Driver's License.
3. Security officer(s) shall perform their duties in an efficient, conscientious manner, and shall be
courteous and helpful to all persons on City of Palm Springs property. Discourtesy, rudeness, or
the use of profanity will not be tolerated and shall be grounds for immediate removal of the offending
employee.
4. Primary responsibilities of Security Officer(s) are observing and reporting. In addition, Security
Guards are intended to serve as a visual and physical deterrent to crime. Security Officer(s) are to
respond to calls for assistance, and are to call for Police or other emergency response as
circumstances warrant.
5. All incidents, suspicious or unusual, shall be reported to the appropriate authorities and documented
by written incident reports. Reports that are criminal in nature (i.e. burglary, robbery) shall be
referred to the Palm Springs Police Department for documentation purposes. Each shift is
responsible for documentation of calls for support and suspicious or unusual activities and incidents,
and any other statistical data as required by the City of Palm Springs. The contract security
company shall provide a daily activity log and have Security Officer(s) complete incident reports, in
a form approved by the City. A daily activity log shall be provided to the City on a daily basis.
6. Security Guards shall have certification to carry mace (a chemical agent), and handcuffs. Armed
Security Guards shall have all required licenses.
7. Security Guards shall possess current First Aid and CPR (Cardiopulmonary Resuscitation)
certification cards. Certification as an Emergency Medical Technician level (EMT-1) may substitute
for the first aid requirement.
8. Security Guards must be fully literate in the English language (i.e., able to read, write, speak) and
understand clearly.
9. All Security Guards shall be capable of properly writing reports and maintaining a daily activity log.
10. Security Guards must meet the following requirements regarding personal behavior and ability:
• Ability to meet and deal tactfully with government personnel, facility employees and the general
public;
• Ability to understand, explain, interpret and apply rules, regulations, directives and procedures;
• Possess poise, self-confidence and an ability to make sound decisions and react quickly under
stressful conditions;
• Ability to prepare clear and concise reports;
• Ability to learn and adapt to changing situations;
• Ability to accept and respond to instructions and direction.
11. Security Guards must be capable of meeting the physical demands. Any Security Officer assigned
to work under the terms of this Contract shall be in good general health without any physical defects
or abnormalities, which could interfere with the performance of assigned duties. Security Guards
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must be fully capable of performing all duties requiring moderate to arduous physical exertion under
either normal conditions and/or in emergency situations. Assigned patrols require frequent and
prolonged walking, standing, sitting, bicycling and/or running. Security Guards may encounter
smoke and/or chemicals. Occasionally, security personnel may be required to subdue violent or
potentially violent people. Accordingly, physical stamina in all its forms (mental, climate -related,
etc.) is a basic physical requirement of this position.
12. The Contractor shall maintain personnel files. Files shall consist of a package of documents for
each assigned Security Officer consisting of minimum qualifications and includes medical record,
social security number, military services, arrest records, and previous employment. "Upon request,
Contractor shall provide the City Manager or his designee with written certification that each officer
assigned to the City conforms to all City's requirements and standards specified in this Request for
Proposal.
Standards of Conduct
1. The Contractor shall be responsible for maintaining satisfactory standards of competency,
appearance, and integrity and shall be responsible for taking such disciplinary action with respect
to employees as necessary.
2. Criminal Background Check: The Contractor shall complete a criminal background check of all
Security Guards, and Operations Manager prior to assignment under the contract, and prior to
assigning Security Officer to a City facility, site, and/or post. Thereafter, Contractor shall conduct
an annual check, or as deemed necessary for security reasons. The criminal background check
shall be for felony, misdemeanor and traffic violations in all United States or countries that the
individual has resided in the last five (5) years. Any Security Officer found failing to divulge a felony
or misdemeanor conviction should not be assigned to the City's security services contract. All costs
of these checks shall be at the Contractor's expense.
a) Security Guards/Guards and Operations Managers who have been involved in any of the
following will not be accepted nor assigned to City security service:
• Felony Conviction
• Violent Misdemeanor Conviction
• Sex Crime Conviction
• Military discharge other than honorable
• Pattern of irresponsible behavior including but not limited to unreasonable driving or
employment record (absenteeism, equipment abuse, disciplinary problems,
insubordination)
b) Verification for above violations, military conduct and crime will be done through California
Department of Justice, DMV, and/or FBI and submitted to the City for review and
acceptance.
3. Security Guards shall display a well-groomed and neat appearance; appearances shall generally
comply with the military hair/mustache length and style.
4. Contractor's Security Guards will be working in City facility/site locations, and as such, they must
be polite, courteous, helpful, and interested in serving the public well. Professional standards are
expected at all times while on a City post. The City Manager's designated representative will
routinely conduct surprise inspections to ensure the quality of contract Guards assigned to City
facilities. If it is determined that assigned Guards do not meet standards of courtesy, ethics,
appearance, alertness, and preparedness, they will be removed from post immediately at the
expense of the Contractor.
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5. Security Guards may not use drugs, alcohol, or controlled substances while on assigned patrols,
and, if found to be under the influence, the Security Guard shall be immediately barred from
assignment on the contract, including any criminal enforcement action to be taken by the Palm
Springs Police Department.
6. Security Guards shall be immediately barred from assignment on the contract if the City determines
that:
• The Security Guard was assigned to duties for which they have been disqualified for either
suitability or security reasons.
• The Security Guard was found to be unfit for performing assigned duties during their patrols.
• The Security Guard does not comply with recognized standards of conduct.
Supervision and Training
The Contract security company supervisor shall train, counsel, inspect and evaluate Security Officer(s).
The Contract security company supervisor shall make frequent unscheduled inspections of personnel,
and report the results to the City of Palm Springs on a monthly basis. Security officer(s) shall receive
training from contract security company's trainers until they are proficient in the performance of their
duties. Contract security company's staff including shift supervisor shall receive an orientation from staff
of various Departments within the City of Palm Springs as related to the locations to be secured including
but not limited to the Palm Springs Police Department, the Palm Springs Public Library, Vacation Rental
Compliance Department, Parks and Recreation Department, Facilities and Downtown Maintenance
Department. The Security Guard Supervisor shall maintain communication with the City to receive
directions, assignments, updates, and any information pertaining to the security of City Facilities and
Sites. The Security Guard Supervisor must be able to perform all tasks and duties of the Security Guards
and, at a minimum, the following supervisory duties:
1. Provide an adequate, appropriate level of field supervision for Security Guards on assigned
patrols.
2. Provide Security Guard training, at no cost to the City, at least two (2) times per year for each
Security Guard.
3. Coordinate all security operations and patrol services for regular and event assignments with
the City to ensure that all are properly staffed.
4. Organize, plan, direct and supervise the work activities of assigned Security Guards and
makes assignments to provide job performance ratings in a fair and consistent manner, taking
appropriate actions to correct any deficiencies.
5. Issue oral and written instructions to assigned Security Guards.
6. Conduct preliminary investigations of misconduct or allegations against Security Guards, and
prepare reports to recommend appropriate actions.
7. Provide on the scene supervision involving security related incidents.
8. Review reports of assigned Security Guards for accuracy and provide constructive guidance.
9. Ensure that assigned Security Guards are performing their duties as prescribed by law,
applicable rules and regulations.
10. Conduct preliminary investigations of injuries to assigned Security Guards.
11. Maintain inventory of supplies, equipment and issued material. Conduct regular staff
meetings to discuss work related problems and to provide advice and guidance.
12. Ensure required training of Security Guards is conducted and properly documented. The
Contractor shall maintain a training record for each Security Officer assigned to a City facility.
The training record shall show, as a minimum, the employee's name, date of employment,
and the different types of training provided. Such records shall be made available to the City
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Manager or his designee upon his request. The City Manager or his designee may, from time -
to -time, review these records and monitor the conduct of such training.
13. City and Contractor Staff Meetings: Meetings between the City Manager or his designee and
Contractor's Operations Manager or Supervisor shall be scheduled on a bi-monthly basis, or
as often as necessary, to discuss problems, discrepancy reports, and status of contract
services. The Operations Manager or Supervisor shall meet regularly with the City Manager
or his designee at least once a month or as often as necessary and as determined by the
circumstances in the administration of the Contract.
a) The meetings will cover all matters regarding the Contract and related to operations,
quality of services, contract compliance, changes in the scope of work, solutions to
problems and discrepancies in the building, invoices, charges, and other matters
regarding the scope of work.
b) The Operations Manager or Supervisor shall address all contract matters on behalf of the
Contractor, including but not limited to the following: payroll, invoicing, assignments of
personnel, disciplinary actions, contract performance, and non-performance, corrective
actions, assessments and appeals for contract non-compliance, special assignments,
quality assurances and controls, changes of scope of work and other matters of mutual
interest or concern to the City and the Contractor.
SITE SPECIFIC DETAILS (To be implemented in conjunction with General Scope of
Services
1. Palm Springs Train Station-6001 Palm Springs Station Road
Security coverage of train operations will be provided based on the scheduled arrival time of the
train per Amtrak Dispatch. Security coverage begins thirty (30) minutes prior to the train's
scheduled or anticipated actual arrival and ends 15 minutes after its departure from the Facility,
and only after all passengers have left the station. Contractor understands that the term "actual
train arrival" does not mean the same as "scheduled train arrival" and that scheduled train arrivals
and departures frequently deviate from actual train arrivals.
In addition to general security guard/patrol requirements, the Security Officer will be responsible
for unlocking and locking the restrooms, checking on the well-being of passengers and assisting
any passenger requiring assistance to the extent reasonable under the circumstances. The only
time the restrooms shall remain locked during a scheduled/actual train arrival is in the event that
the Security Officer is called on an alarm and cannot be at the station or if access to the train
station is closed due to wind/sand, flooding or other barriers. The restroom may also be
temporarily locked if the bathroom is out of service.
The Security Officer will document and report on all instances that may be of interest to
supervisors or the City's Contract Officer and report on safety hazards, malfunctioning equipment
and other such matters in the Daily Activity Report (DAR). The DAR shall also include
documentation of the time train arrives, number of passengers on and off and time of actual train
arrival and departure.
In general for issues at the train station, the following actions shall be taken:
1. Document the incident or issue in the DAR.
2. If issue is janitorial or restroom supplies or if it has to do with facilities (i.e. broken
sprinkler heads, non -working lights, etc.), report it on the City's Reporting Software/App.
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3. If the issue is outside of normal City business hours, mark the work order as an
emergency. If you do not receive a response to an emergency work order within 20
minutes, contact the City's non -emergency dispatch number 760-327-1441.
4. If the issue is major, or a safety issue, or crime, call 911 or contact Police at 760-323-
8116
Schedule of Performance at the Train Station
Contractor shall provide guard services in conjunction with Amtrak's arrival schedule at the
station. Security guard coverage begins thirty (30) minutes prior to the train's scheduled or
anticipated actual arrival and ends after its departure only when all passengers have left the train
station. It is the Contractor's responsibility to contact Amtrak Dispatch to ascertain the actual
arrival of the train. The intent for security services at this location is not only to secure the property,
but to provide a presence at the station since it is located in a remote area and therefore essential
for passenger safety. Therefore it is imperative that a guard be on location prior to train arrival
and after departure until all passengers have left the station. Even if actual arrival time is delayed,
the security guard shall arrive prior to scheduled arrival time in case passengers are waiting at
the station.
Sunset Limited Route Scheduled Arrival Time
East Bound — Wed., Fri., Mon. 2:02 am
West Bound — Mon, Thurs., Sat. 12:36 am
2. Library Guard Services
The City of Palm Springs requires security guard services at two (2) City -owned libraries, the
Palm Springs Public Library at 300 South Sunrise Way and the Welwood Murray Memorial
Library, at 100 South Palm Canyon Drive. The following tasks shall be performed at each
library:
• Continuously patrol the interior and exterior of the building;
• Ask patrons to return if they set off the security alarms (ie: RFID tags not deactivated
when a book or other library item is checked out);
• Monitor the public restrooms; check restrooms at least once per hour;
• Appropriately deal with aggressive, violent, mentally disturbed patrons until the police
arrive;
• Be able to make a citizen's arrest;
• Be able to handle disruptive patrons of ALL ages, firmly, quietly, and appropriately;
• Check the well-being of Library customers and awaken those who are sleeping;
• Enforce the Library's code of conduct; and
• Assist with the closing and securing of the building at the end of the business day.
During the patrol rounds the security officer will be on the lookout for any security breaches,
maintenance problems, safety issues or fire hazards. Problems and/or unsafe conditions must
be reported to the Contract Officer immediately and documented on the officer's own daily shift
report. Guards shall be prepared to respond properly and effectively to potentially dangerous
and uncontrolled situations in order to protect patrons, staff, vendors and other visitors from harm.
Also, the security officer shall be prepared and ready to respond appropriately to any and all other
emergency situations involving fires, thefts of library materials and/or property, thefts of public or
private property, criminal trespass, sex crimes and/or sexual misconduct, medical emergencies,
vandalism, stalking, workplace violence, disorderly conduct, civil disturbances, panhandling, loud
Page 43 of 124 Revised: 1/31/18
arguments, fights, and any physical and/or verbal confrontations occurring in or around the
Library.
2a. Palm Sprinas Library-300 South Sunrise Way
Due to the unique architecture of the Library at 300 South Sunrise Way, access to the roof is
relatively easy. Under no circumstance shall an officer go onto the roof of the Library at any time.
Should an officer suspect that someone has entered the roof area, the officer shall immediately
call the Palm Springs Police.
The security officer is also responsible for enforcing the rules and regulations of the Library. The
security officer should work with and take direction, as appropriate, from library staff. The rules
are identified in Attachment "G" entitled "Library Public Code of Conduct".
Schedule of Performance at the Palm Springs Public Library
Services at the Library shall be provided 47.5 hours per week under the following schedule:
Monday
10:00 am to 6:15 pm (7.75 hrs. with 30 minute lunch);
Tuesday
10:00 am to 8:15 pm (9.25 hrs. with 1 hour lunch);
Wednesday
10:00 am to 8:15 pm (9.25 hrs. with 1 hour lunch);
Thursday
10:00 am to 6:15 pm (7.75 hrs. with 30 minute lunch);
Friday
10:00 am to 5:15 pm (6.75 hrs. with 30 minute lunch);
Saturday
10:00 am to 5:15 pm (6.75 hrs. with 30 minute lunch);
Sunday
(library closed-0 hrs.).
A 30 minute or one hour lunch break is allowed for in the daily schedule. Provide an hourly rate
of compensation in the event that additional hours are required at the request of the Contract
Officer for extended library services or special events.
2b. Welwood Murray Memorial Library-100 South Palm Canyon Drive
In addition to general patrol services, the security officer is also responsible for enforcing the rules
and regulations of the Library. The security officer should work with and take direction, as
appropriate, from library staff. The rules are identified in Attachment "H" entitled "Welwood
Murray Memorial Library Public Code of Conduct".
Schedule of Performance at the Welwood Murray Memorial Library
Services shall be provided seven days a week from 9 am to 9 pm.
A 30 minute or one hour lunch break is allowed for in the daily schedule. Provide an hourly rate
of compensation in the event that additional hours are required at the request of the Contract
Officer for extended library services or special events.
3. Downtown Public Parkina Facilities (Parkins Structure. Underaround Parkina. Surface
Parkins Lot) and Public Restrooms at Downtown Revitalization Project by GRIT
Development
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Contractor shall provide "around the clock" security guard services for the Parking facilities and
public restrooms at the downtown revitalization project by Grit Development. The project area
extends from the south-west corner of Tahquitz Canyon Way and North Palm Canyon Drive west
to North Museum Drive and north to the Palm Springs Hyatt and includes the following road
network: Museum Way from North Palm Canyon Drive west to North Museum Drive, West Andreas
Road from South Palm Canyon Drive west to Belardo Road, and Belardo Road from Tahquitz
Canyon Way north to West Andreas Road.
Security guard shall patrol, monitor and report on activities in the public parking facilities (surface
parking lots, parking structure at North Museum Drive, and the underground public parking
structure) and the public restroom facilities that are accessed from the walkway along the east
side of the Rowan Hotel.
The Security Officer will patrol the public parking and restroom facilities by alternative fuel
motorized vehicle (electric golf cart, segue, scooter, bicycle, etc.) and on foot to inspect all parts
of the premises. This is an extensive area and requires a motorized transport mode to allow the
Security Officer to quickly access the area and move from one location to the next. The Security
Officer shall cover the all surface public parking lots, as well as all levels of the Parking Structure
at North Museum Way, including the underground levels where open for public access, up to the
section owned by the Hyatt for their guest parking. Security Officer shall check all elevators in the
parking facilities a minimum of every four (4) hours to ensure that the elevators are operational.
Security Guards shall advise any member of the public who appears to be violating the City's rules
and regulations, including, but not limited to, loitering, camping, desecrating or disturbing other
members of the public. Security Guards shall also monitor circumstances where there are
aggressive, violent, and mentally disturbed individuals until the police respond. Under appropriate
circumstances Security Guards may, at the direction of a Supervisor, or Palm Springs Police
Department, make a citizen's arrest.
All activities and incidents shall be included in the Daily Activity Report ("DAR"). Any issues that
require City action for maintenance, repair, clean-up or graffiti abatement shall be reported on the
City's Reporting Software/App.
Schedule of Performance at the Downtown Revitalization Project by Grit Development Parking
Structure, Underground Parking, Surface Parking Lot and Public Restrooms
Security coverage shall be provided seven days a week, year-round and will consist of a full time
security guard on the premises twenty-four (24) hours per day.
Provide an hourly rate of compensation in the event that additional hours are required at the
request of the Contract Officer for additional security guards and extended services at the facilities
or for special events.
4. Downtown "Baristo" Parking Structure-261 S. Indian Canvon Drive
On -site security guard shall perform the following tasks:
• Continuously patrol the interior and exterior of the structure;
• Monitor the public elevators;
• Security Guards shall advise any member of the public who appears to be violating the
City's rules and regulations, including, but not limited to, loitering, camping, desecrating
or disturbing other members of the public;
Page 45 of 124 Revised: 1/31/18
• Security Guards shall also monitor circumstances where there are aggressive, violent,
and mentally disturbed individuals until the police respond; and
• Under appropriate circumstances Security Guards may, at the direction of a Supervisor,
or Palm Springs Police Department, make a citizen's arrest.
The Security Officer will patrol the public parking structure on foot and may also use an alternative
fuel motorized vehicle (electric golf cart, segue, scooter, bicycle, etc.) to move about and inspect
all parts of the structure.
All activities and incidents shall be included in the Daily Activity Report ("DAR"). Any issues that
require City action for maintenance, repair, clean-up or graffiti abatement shall be reported on the
City's Reporting Software/App.
Schedule of Performance at the Downtown `Baristo" Parking Structure
Services at the Downtown "Baristo" Parking Structure shall be Thursday through Saturday 9:00
pm to 2:30 am (5.5 hours per day). Provide an hourly rate of compensation in the event that
additional hours are required at the request of the Contract Officer for extended services at the
Downtown Parking Structure or for special events.
Contractor shall note that in addition to the services of the scheduled dedicated guard, the
Downtown "Baristo" Parking Structure is included as a nightly patrol location as described in
Section 5-Nightly Patrol of City -Owned Properties and Historic Sites.
5. Nightly Patrol of City -Owned Properties and Historic Sites
Contractor shall provide an un-armed uniformed security officer, the vehicle, and communications
equipment for the officer, and all necessary supervision needed to patrol/monitor/report activities
in the downtown and other specified locations at designated City -owned properties and historic
sites. Patrol to be nightly over a period of eight hours from 9:00 pm to 5:00 am continuously in a
random manner to sites as specified by the City. Security Guards shall advise any member of the
public who appears to be violating the City's rules and regulations, including, but not limited to,
loitering, camping, desecrating or disturbing other members of the public. Security Guards shall
also monitor circumstances where there are aggressive, violent, and mentally disturbed individuals
until the police respond. Under appropriate circumstances Security Guards may, at the direction
of a Supervisor, or Palm Springs Police Department, make a citizen's arrest.
It is expected that each of the patrol locations would be visited a minimum five (5) times per site
per day (overnight) at random times. Permanent locations to be included in the nightly patrol are:
• Frances Stevens Park (northeast corner of Alejo Road and North Palm Canyon Drive at
538 and 550 North Palm Canyon Drive) -In addition to general requirements, Security
Officer shall check doors and windows of City -owned buildings at 538 and 550 North Palm
Canyon Drive and report on any suspicious activity or attempted break-ins.
• Downtown (Baristo) Parking Structure (261 S. Indian Canyon Drive) -In addition to general
requirements, Security Officer shall check all elevators in the parking facilities a minimum
of every four (4) hours to ensure that the elevators are operational.
Page 46 of 124 Revised: 1/31/18
• Village Green (221-233 South Palm Canyon Drive)
• Plaza Theater (128 South Palm Canyon Drive)
• Casa del Camino vacant property (1479 North Palm Canyon Drive south of W. Stevens
Rd.)
In addition to the above noted locations, additional locations will be specified as needed and would
be provided in further detail, upon award of the contract. Locations will be subject to change
depending on the City's needs and contractor should be flexible to add or remove locations as
requested by the City.
6. Security Services at City Parks
Contractor shall provide all services, supervision, uniforms, supplies, materials, equipment and
transportation necessary to provide un-armed security guard services for the City of Palm Springs
Parks and Recreation Department. The following tasks shall be performed:
• Security guards may need to advise park patrons regarding rules and/or restrictions for
the use of the parks or park facilities;
• Monitor facilities to assist in preventing theft and vandalism at the facilities listed below;
• Appropriately deal with aggressive, violent, and disruptive patrons of all ages until
police respond;
• Under appropriate circumstances Security Guards may, at the direction of a Supervisor,
or Palm Springs Police Department, make a citizen's arrest;
• Monitor the public restrooms at the parks listed below;
• Monitor that vehicles are not parked or driven onto the park itself;
• Issue citations when witnessing a violation;
• Contact Police Department dispatch if no compliance is achieved and have PD assist
with getting guests into compliance; and
• Work with the Police Department to cite patrons who have a gathering larger than 40
people at the park without a permit;
Security Guards shall advise any member of the public who appears to be violating the City's rules
and regulations, including, but not limited to, loitering, camping, desecrating or disturbing other
members of the public. Security Guards shall also monitor circumstances where there are
aggressive, violent, and mentally disturbed individuals until the police respond. Under appropriate
circumstances Security Guards may, at the direction of a Supervisor, or Palm Springs Police
Department, make a citizen's arrest.
Security Guard shall patrol the following park sites on Saturdays and Sundays from 9:OOam to
3:OOpm in a random order.
■ Sunrise Park 401 S Pavilion Way
■ Demuth Park 4200 Mesquite Ave
■ Ruth Hardy Park 700 E Tamarisk Rd.
■ Victoria Park 2744 N Via Miraleste
■ James O Jessie 480 W Tramview Rd.
■ Baristo Park 296 S Calle Encilia
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During the patrol rounds the security officer will be on the lookout for any security breaches,
maintenance problems, safety issues or fire hazards. Problems and/or unsafe conditions must be
reported to the Contract Officer immediately and documented on the officer's own daily shift report.
Guards shall be prepared to respond properly and effectively to potentially dangerous and
uncontrolled situations in order to protect patrons, staff, vendors and other visitors from harm.
All activities and incidents shall be included in the Daily Activity Report ("DAR"). Any issues that
require City action for maintenance, repair, clean-up or graffiti abatement shall be reported on the
City's Reporting Software/App.
Nightly Security Services at Sunrise Park
In addition to weekend patrol of City park sites identified above, specifically for Sunrise Park,
additional security guard services shall be nightly, seven days a week from 10:00 pm to 5:00 am.
Security guards shall provide continuous patrol around Sunrise Park and its facilities which will
include the Swim Center, Leisure Center, Pavilion, Skate Park, and the baseball fields.
7. Vacation Rental Compliance Security Services
Below are the hours of coverage for security services and scope of work needed to cover and
respond to calls for services filed through the vacation rental hotline during City off -work hours.
1. Contractor to have dedicated phone line for the officer covering the vacation rental hotline.
2. Security Officer to answer and respond to all calls for service/complaint filed through the
Vacation Rental Hotline during hours listed below.
3. Respond to the location of the address in violation reported.
4. Make contact and ask the guests of the vacation rental to be in compliance in polite and
courteous manner pursuant to Officer Field Protocol Attachment "I".
5. Issue citations when witnessing a violation.
6. Document the event details in a report and on a web based platform provided by the City
of Palm Springs.
7. Contact the On -Call Manager of the vacation rental property and advise manager of the
complaint and resolution — Database to be provided by the City.
8. Contact Police Department (PD) dispatch if no compliance is achieved and have PD assist
with getting guests into compliance.
9. The security company must have ability to cover all shifts in cases where an employee is
out sick or on vacation and the City Staff is not able to cover such shifts.
Schedule of coverage is as follows:
Monday 12:30 am — 8:30 am, 6:30 pm-12:30 am (Tuesday)
Tuesday 12:30 am — 8:30 am, 6:30 pm-12:30 am (Wednesday)
Wednesday through Sunday 12:30 am — 8:30 am
(Total hours of coverage per week is 68)
8. Security Services at City Council Meetings and other Public Meetings
The Palm Springs Police Department is requesting Security Guard services at the City of Palm
Springs Council Chambers at 3200 E. Tahquitz Canyon Way. Uniformed security guards will
control pedestrian access to the Facility and operate the security screening post located within
the building's front lobby area. The screening post's equipment may include both a fixed and
Page 48 of 124 Revised: 1/31/18
hand-held metal detector. Additionally, screening staff will provide physical "hand checks" of
purses, briefcases and other containers. All individuals entering the Council Chambers must pass
through the security screening post. Two guards are needed to staff the screening post and to
perform additional duties in accordance with the schedules and specifications as noted in the
following section. This coverage will be for all City Council meetings, generally held on the first
and third Wednesdays of each month starting at 5:00 pm and remaining until meeting has
adjourned and all attendees have departed.
Contractor shall offer flexibility in the provision of these services, as schedule is subject to change.
Contractor shall regularly check the City of Palm Springs website at
**********.Palmspringsca.gov/government/city-clerk/city-council-meetings-agenda to verify
meeting schedule, as occasionally meetings are added, removed or moved to the second and
fourth week of the month to accommodate holiday and other schedules. Also, the duration of the
City Council meetings will vary depending on the Agenda. For the purposes of proposing for the
services, please provide the hourly rate for two unarmed, uniformed guards twice per month for
an average duration of five and a half hours per meeting.
4. PROPOSAL REQUIREMENTS:
The firm's proposal should describe the methodology to be used to accomplish each of the project tasks.
The proposal should also describe the work which shall be necessary in order to satisfactorily complete
the task requirements.
Please note: this RFP cannot identify each specific, individual task required to successfully and
completely implement this project. The City of Palm Springs relies on the professionalism and
competence of the selected firm to be knowledgeable of the general areas identified in the scope of work
and to include in its proposal all required tasks and subtasks, personnel commitments, man-hours, direct
and indirect costs, etc. The City of Palm Springs will not approve addenda to the selected firm's
agreement which do not involve a substantial change from the general scope of work identified in this
RFP.
5. SELECTION PROCESS: This solicitation has been developed in the Request for Proposals
(RFP) format. Accordingly, proposers should take note that multiple factors as identified in the RFP will
be considered by the Evaluation Committee to determine which proposal best meets the requirements
set forth in the RFP document. PRICE ALONE WILL NOT BE THE SOLE DETERMINING CRITERIA.
The City shall review the proposals submitted in reply to this RFP, and a limited number of firms may be
invited to make a formal presentation at a future date if desired by the City. The format, selection criteria
and date of the presentation will be established at the time of short listing, if conducted.
6. PROPOSAL EVALUATION CRITERIA: An Evaluation Committee, using the following evaluation
criteria for this RFP, will evaluate all responsive proposals to this RFP. Firms are requested to submit
their proposals so that they correspond to and are identified with the following specific evaluation criteria
(100 total points possible):
A. Background, qualifications and experience in providing similar services and equipment as defined
in the RFP, including References (20 POINTS)
B. Proposal organization, conformance with the RFP instructions, and demonstrated Understanding
of the overall project and requested scope of work (20 POINTS)
Page 49 of 124 Revised: 1/31/18
C. Supervisor and staff qualifications including certifications, experience and training in providing the
services as defined in the RFP, including resumes to provide unarmed security services for the
requested Scope of Work (25 POINTS)
D. Local Preference (5 POINTS). Firms that qualify as a Local Business, or employ local sub -
consultants, and submit a valid business license as more fully set forth in Section F.1 below,
pursuant to the City of Palm Springs Local Preference Ordinance 1756). The full local preference,
five (5) points, may be awarded to those that qualify as a Local Business. Two (2) points may be
awarded to a non -local business that employs or retains local residents and/or firms for this project.
Non -local firms that do not employ or retain any local residents and/or firms for this project shall
earn zero (0) points for this criteria.
E. Cost Proposal (30 POINTS)
PRIOR CITY WORK: If your firm has prior experience working with the City DO NOT assume this prior
work is known to the evaluation committee. All firms are evaluated solely on the information contained
in their proposal, information obtained from references, and presentations if requested. All proposals
must be prepared as if the evaluation committee has no knowledge of the firm, their qualifications or past
projects.
7. PROPOSAL CONTENTS: Firms are requested to format their proposals so that responses
correspond directly to, and are identified with, the specific evaluation criteria stated in Section 6 above.
The proposals must be in an 8'/s X 11 format, minimum 1 Opt font size, minimum %" margins, and
may be no more than a total of twenty five (25) sheets of paper, which may be double -sided,
including cover letters, organization charts, staff resumes, appendices, and any exceptions to the
language in the sample agreement, or to the insurance requirements. NOTE: Dividers, Attachments "A",
"B", "D", "E", and Addenda acknowledgments, and the Cost Proposal (*in a separate sealed envelope)
do NOT count toward the limit (everything else does). Interested firms shall submit SIX (6) copies (one
marked "Original" plus five (5) copies) of both your Technical/Work Proposal and your Cost Proposal,
and one (1) Thumb Drive or CD of the entire proposal (including the Cost Proposal), by the deadline.
All proposals shall be sealed within one package and be clearly marked, "RFP #11-19, REQUESTS FOR
PROPOSALS FOR UNARMED UNIFORMED SECURITY SERVICES OF CITY FACILITIES. Within the
sealed proposal package, the Cost Proposal shall be separately sealed from the Technical/Work
Proposal. Proposals not meeting the above criteria may be found to be non -responsive.
EACH PROPOSAL PACKAGE MUST INCLUDE TWO (2) SEPARATELY SEALED ENVELOPES:
Envelope #1, clearly marked "Technical/Work Proposal", shall include the following items:
• Completed Signature authorization and Addenda Acknowledgment (see Attachment A)
• Completed, and notarized, Affidavit of Non -Collusion (see Attachment B)
• If applicable, your specific request for Local Preference (reference Attachment A) and a copy of a
valid business license from a jurisdiction in the Coachella Valley.
• Completed No Conflict of Interest and Non -Discrimination Form (Attachment D)
• Completed Business Disclosure Form (Attachment E)
In addition to the items above, at a minimum, firms must provide the information identified below. All
such information shall be presented in a format that directly corresponds to the numbering scheme
identified here.
Page 50 of 124 Revised: 1/31/18
TECHNICAL/WORK PROPOSAL: The Technical/Work Proposal (Envelope #1) shall be clearly
marked and shall include the Sections A, B, C, D and E (*if Local Preference is applicable) below:
SECTION A:
BACKGROUND, QUALIFICATIONS AND EXPERIENCE, INCLUDING REFERENCES
A.1 Follow the instructions and properly complete and execute both Attachment "A", "B", "D", and
"E" that are provided in the RFP and include them here in your proposal. If applicable, your specific
request for Local Preference (reference Attachment A) and a copy of a valid business license from a
jurisdiction in the Coachella Valley is to also be included here.
A.2 Describe the firm's background and qualifications in the type of effort that this service will require,
specifically identifying experience with relevant security services successfully completed of similar size
and scope.
A.3 Indicate the name of any sub -contractor firms or contractors that will be utilized to make up your
team if applicable. Describe each sub -contractor's qualifications, background and specific expertise that
they bring to the required services.
A.4 Include a minimum of three (3) references of recent customers for who your firm has provided
similar unarmed uniformed security services as contemplated herein. You must include the name of a
contact person, their title, and a current phone number, fax number, email address and business address
along with a brief description of the scope of work and cost for each successfully completed referenced
project.
SECTION B:
PROPOSAL ORGANIZATION, CONFORMANCE WITH RFP INSTRUCTIONS, AND
DEMONSTRATED UNDERSTANDING OF THE OVERALL PROJECT AND REQUESTED SCOPE OF
WORK
B.1 Carefully review and verify that your proposal is well organized and follows ALL OF THE
INSTRUCTIONS on proper organization, format, order, and conformance with all requirements, including
any and all required signatures, attachments, acknowledgements, or other documents that are required
to be submitted. Failure to follow the instructions may result in your proposal being non -responsive and
rejected from consideration.
6.2 Without reciting the information regarding the project verbatim as contained in this RFP, convey
your overall understanding of the project/services and an understanding of the City's expectations upon
implementation of the of these services.
13.3 Identify any "key" or "critical" issues that you believe may be encountered based on the company's
prior experiences; and provide steps to be taken to ensure the issues identified do not affect the
successful performance of the services. Carefully review the Site Map provided.
SECTION C:
ASSIGNED SUPERVISORIACCOUNT MANAGER AND STAFF QUALIFICATIONS, EXPERIENCE
AND TRAINING IN UNARMED UNIFORM SECURITY SERVICES
C.1 Include the background, experience, training, certifications, and resume(s) of the Project
Manager/Supervisor and the guards that your firm will assign for this contract.
Page 51 of 124 Revised: 1/31/18
C.2 Provide how your employees are educated, trained, and prepared for unarmed uniformed security
services. Include any continuing education or other training programs that your employees must attend
to keep abreast of current applicable laws, codes, and ordinances that pertain to unarmed uniformed
security services.
C.3 Provide a sample Activity Patrol Report that your firm will be using to document their daily security
and patrol services.
CA Provide a detailed account of what your firms patrol service includes and based on the
specifications defined for areas needing only patrol services, approximately how much time is
recommended to complete the patrol.
C.5 Provide detailed specifications and City access of Guard Management and Reporting Software
to be used for Daily Activity Reports (DARs).
SECTION D:
LOCAL PREFERENCE:
D.1 Pursuant to the City of Palm Springs Local Preference Ordinance 1756, in awarding contracts for
services, including consultant services, preference to a Local Business shall be given whenever
practicable and to the extent consistent with the law and interests of the public. The term "Local Business"
is defined as a vendor, contractor, or consultant who has a valid physical business address located within
the Coachella Valley, at least six months prior to bid or proposal opening date, from which the vendor,
contractor, or consultant operates or performs business on a day-to-day basis, and holds a valid business
license by a jurisdiction located in the Coachella Valley. "Coachella Valley" is defined as the area between
the Salton Sea on the south, the San Jacinto and Santa Rosa Mountains on the west, and the Little San
Bernardino Mountains on the east and north. For the purposes of this definition, "Coachella Valley'
includes the cities of Beaumont and Banning and the unincorporated areas between Banning and the
City of Palm Springs. Post office boxes are not verifiable and shall not be used for the purpose of
establishing such physical address.
The consultant will also, to the extent legally possible, solicit applications for employment and proposals
for subcontractors and sub -consultants for work associated with the proposed contract from local
residents and firms as opportunities occur and hire qualified local residents and firms whenever feasible.
In order for a business to be eligible to claim the preference, the business MUST request the preference
in the Solicitation response (see Attachment A) and provide a copy of its current business license (or
of those it employs for this project) from a jurisdiction in the Coachella Valley. A non -local business that
requests the preference based on employing local residents must provide proof of full-time primary
residency from a jurisdiction in the Coachella Valley with the proposal. The City reserves the right to
determine eligibility.
D.2 List all team members with local expertise. Clearly define their role in the overall project.
COST PROPOSAL: The Cost Proposal (Envelope #2) shall be clearly marked in a separately
sealed envelope and shall include Section F below:
SECTION E:
COST PROPOSAL (*see instructions in Section 6 above and Attachment "C")
Page 52 of 124 Revised: 1/31/18
E.1 The cost proposal (in a separate sealed envelope) shall be a Unit Hourly Rate for the specified
unarmed uniformed security guard services as defined in the Scope of Services and as provided in
Attachment C. PROPOSERS MUST USE THE COST PROPOSAL FORM, ATTACHMENT "C",
PROVIDED BY THE CITY IN THE RFP DOCUMENTS. Failure to use the Cost Proposal form
Attachment "C" provided by the City WILL be cause for rejection of a proposal. Do NOT include
Attachments "A", "B", "D", or "E" in the Cost Proposal, Envelope #2. Attachments "A", "B", "D",
and "E" are to be included in Envelope #1, "Technical/Work Proposal'.
8. GENERAL AND SPECIAL CONDITIONS:
DEADLINE FOR SUBMISSION OF PROPOSALS: Proposals will be received in the City of Palm
Springs, Office of Procurement and Contracting until 3:00 P.M., LOCAL TIME, THURSDAY, MAY 23,
2019. Proof of receipt before the deadline is a City of Palm Springs, Office of Procurement and
Contracting time/date stamp. It is the responsibility of the firms replying to this RFP to see that any
proposal sent through the mail, or via any other delivery method, shall have sufficient time to be received
by the Procurement Office prior to the proposal due date and time. Late proposals will be returned to the
firm unopened. Proposals shall be clearly marked and identified and must be submitted to:
City of Palm Springs
Procurement and Contracting Department
3200 E. Tahquitz Canyon Way
Palm Springs, CA 92262
Attn: Leigh Gileno, Procurement Specialist II
QUESTIONS: Firms, their representatives, agents or anyone else acting on their behalf are specifically
directed NOT to contact any city employee, commission member, committee member, council member,
or other agency employee or associate for any purpose related to this RFP other than as directed below.
Contact with anyone other than as directed below WILL be cause for rejection of a proposal.
Any questions, technical or otherwise, pertaining to this RFP must be submitted IN WRITING and
directed ONLY to:
Leigh Gileno - Procurement Specialist II
3200 East Tahquitz Canyon Way
Palm Springs, CA 92262
via FAX (760) 323-8238
or via EMAIL: Leigh. Gileno(a)palmspringsca.gov
Interpretations or clarifications considered necessary in response to such questions will be resolved by
the issuance of formal Addenda to the RFP. The deadline for all questions is 3:00 P.M., Local Time,
Wednesday, May 15, 2019. Questions received after this date and time may not be answered. Only
questions that have been resolved by formal written Addenda via the Division of Procurement and
Contracting will be binding. Oral and other interpretations or clarifications will be without legal or
contractual effect.
FORM OF AGREEMENT: The selected firm will be required to enter into a contractual agreement,
inclusive of insurance requirements, with the City of Palm Springs in accordance with the standard
Contract Services Agreement (see Attachment "J"). Please note that the Exhibits are intentionally not
Page 53 of 124 Revised: 1/31/18
720669.1
complete in the attached sample standard document. These exhibits will be negotiated with the selected
firm, and will appear in the final Contract Services Agreement executed between the parties.
We specifically draw your attention to the language in the sections of the sample contractual
agreement attached entitled "Conflict of Interest" and "Covenants Against Discrimination" and
recommend all firms carefully consider these contractual requirements prior to submitting a proposal in
response to this RFP. Firms that submit a proposal in response to this RFP shall certify the following:
a) Conflict of Interest. Consultant acknowledges that no officer or employee of the City has or shall
have any direct or indirect financial interest in this Agreement nor shall Consultant enter into any
agreement of any kind with any such officer or employee during the term of this Agreement and
for one year thereafter. Consultant warrants that Consultant has not paid or given, and will not
pay or give, any third party any money or other consideration in exchange for obtaining this
Agreement.
b) Covenant Against Discrimination. In connection with its performance under this Agreement,
Contractor shall not discriminate against any employee or applicant for employment because of
actual or perceived race, religion, color, sex, age, marital status, ancestry, national origin (Le.,
place of origin, immigration status, cultural or linguistic characteristics, or ethnicity), sexual
orientation, gender identity, gender expression, physical or mental disability, or medical condition
(each a "prohibited basis"). Contractor shall ensure that applicants are employed, and that
employees are treated during their employment, without regard to any prohibited basis. As a
condition precedent to City's lawful capacity to enter this Agreement, and in executing this
Agreement, Contractor certifies that its actions and omissions hereunder shall not incorporate any
discrimination arising from or related to any prohibited basis in any Contractor activity, including
but not limited to the following: employment, upgrading, demotion or transfer; recruitment or
recruitment advertising; layoff or termination; rates of pay or other forms of compensation; and
selection for training, including apprenticeship; and further, that Contractor is in full compliance
with the provisions of Palm Springs Municipal Code Section 7.09.040, including without limitation
the provision of benefits, relating to non-discrimination in city contracting.
Failure or refusal to enter into an Agreement as herein provided or to conform to any of the stipulated
requirements in connection therewith shall be just cause for an annulment of the award. If the highest
ranked Proposer refuses or fails to execute the Agreement, or negotiations are not successful, or the
agreement is terminated, the City may, at its sole discretion, enter negotiations with and award the
Contract to the second highest ranked Proposer, and so on.
The term of the agreement that is awarded as a result of this RFP shall be in effect for Three (3) years
with two (2) one (1) year renewal options.
AWARD OF CONTRACT: It is the City's intent to award a contract to the firm that can provide all of the
scope of work, equipment and services identified in the RFP document. However, the City reserves the
right to award a contract, or to make no award, whichever is in the best interest of the City. It is
anticipated that award of the contract will occur at the next regularly scheduled City Council meeting after
the evaluation committee has made its final selection of the firm to be recommended for award and a
contract has been negotiated and agendized for consideration. The decision of the City Council will be
final.
RIGHT TO ACCEPT OR REJECT PROPOSALS: The City of Palm Springs reserves the right to waive
any informality or technical defect in a proposal and to accept or reject, in whole or in part, any or all
Page 54 of 124 Revised: 1/31/18
7206691
proposals and to cancel all or part of this RFP and seek new proposals, as best serves the interests of
the City. The City furthermore reserves the right to contract separately with others certain tasks if deemed
in the best interest of the City.
INSURANCE: Insurance provisions are contained in the Standard Contract Services sample agreement
included in the RFP. The successful Proposer will be required to comply with these provisions. It is
recommended that Proposers have their insurance provider review the insurance provisions BEFORE
they submit their proposal.
RESPONSIBILITY OF PROPOSER: All firms responding to this RFP shall be responsible. If it is found
that a firm is irresponsible (e.g., has not paid taxes, is not a legal entity, submitted an RFP without an
authorized signature, falsified any information in the proposal package, etc.), the proposal shall be
rejected.
PUBLIC RECORD: All documents submitted in response to this solicitation will become the property of
the City of Palm Springs and are subject to the California Code Section 6250 et seq., commonly known
as the Public Records Act. Information contained in the documents, or any other materials associated
with the solicitation, pursuant to CA Government Code 6255 during the negotiation process, may be
made public after the City's negotiations are completed, and staff has recommended to the City Council
the award of a contract to a specific firm, but before final action is taken by the City Council to award the
contract.
Although the California Public Records Act ("CPRA") recognizes that certain confidential trade secret
information may be protected from disclosure, the City may not be in a position to establish that the
information submitted in a proposal is a trade secret. If a request is made for information marked
"Confidential," "Trade Secret," Proprietary," or any other similar designation, the City will provide the
party submitting such information with reasonable notice to allow the party to seek protection from
disclosure by a court of competent jurisdiction.
If a submitting party contends that a portion of the proposal is confidential even under the CPRA, the
party: 1) must clearly label each document and/or page deemed a confidential document 2) the legal
rationale supporting such contention including specific references to applicable provisions of the Public
Records laws of the State 3) must actively defend against any request for disclosure of information which
the party has determined should not be released, and 4) must indemnify and hold harmless the City from
any loss, claim or suit, including attorneys' fees, brought by a person challenging the City's refusal to
release the documents. The City will not, under any circumstances, incur any expenses, or be responsible
for any damages or losses incurred by a party submitting a proposal or any other person or entity,
because of the release of such information. The City will not return the original or any copies of the
proposal or other information or documents submitted to the City as part of this RFP process. NOTE
THAT THE CITY MAY NOT RECOGNIZE PROPOSALS WHERE ALL OF THE INFORMATION, VIA A
BLANKET STATEMENT, IS SUBMITTED AS PROPRIETARY INFORMATION OR A TRADE SECRET.
SUCH PROPOSALS MAY BE FOUND NON -RESPONSIVE.
COST RELATED TO PROPOSAL PREPARATION: The City will NOT be responsible for any costs
incurred by any firm responding to this RFP in the preparation of their proposal or participation in any
presentation if requested, or any other aspects of the entire RFP process.
COMPLIANCE
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h
Page 55 of 124 Revised: 1/31/18
7206691
LICENSES, PERMITS, FEES, AND ASSESSMENTS: Proposer represents and warrants to City that it
will obtain all licenses, permits, qualifications, and approvals of whatever nature that are legally required
to practice its profession and perform the Work and Services requested in this RFP. Proposer represents
and warrants to City that Proposer shall, at its sole cost and expense, keep in effect at all times during
the term of the Agreement if so awarded, any license, permit, qualification, or approval that is legally
required for Proposer to perform the Work and Services under the Agreement if so awarded. Proposer
shall have the sole obligation to pay for any fees, assessments, and taxes, plus applicable penalties and
interest, which may be imposed by law and arise from or are necessary for the Proposer's performance
of the Work and Services required under the Agreement if so awarded. Proposer shall indemnify, defend,
and hold harmless City against any such fees, assessments, taxes penalties, or interest levied, assessed,
or imposed against City to the fullest extent permitted by law.
BUSINESS LICENSE: The selected firm will be required to be licensed in accordance with the City of
Palm Springs Business License Ordinance, Municipal Code Chapter 3.40 through 3.96, entitled
"Business Tax".
INVESTIGATIONS: The City reserves the right to make such investigations as it deems necessary to
determine the ability of the firms responding to this RFP to perform the Work and the firm shall furnish to
the City all such information and data for this purpose as the City may request. The City reserves the
right to reject any proposal if the evidence submitted by or investigation of such firm fails to satisfy the
City that such firm is properly qualified to carry out the obligations of the Contract and to complete the
Work contemplated therein.
NONCOLLUSION: The undersigned, by submission of this Proposal Form, hereby declares that this
Proposal is made without collusion with any other business making any other Proposal, or which
otherwise would make a Proposal. Proposer must execute an Affidavit of Non -Collusion provided as
Attachment "B" in the RFP and include it with their proposal.
PROPOSALS TO REMAIN OPEN: The Proposer shall guarantee that all contents of their proposal shall
be valid for a period of 120 calendar days from the due date of proposals.
SIGNED PROPOSAL AND EXCEPTIONS: Submission of a signed proposal will be interpreted to mean
that the firm responding to this RFP has hereby agreed to all the terms and conditions set forth in all of
the sheets which makeup this Request for Proposals, and any attached sample agreement. Exceptions
to any of the language in either the RFP documents or attached sample agreement, including the
insurance requirements, must be included in the proposal and clearly defined. Exceptions to the City's
RFP document or standard boilerplate language, insurance requirements, terms or conditions may be
considered in the evaluation process; however, the City makes no guarantee that any exceptions will be
approved.
Page 56 of 124 Revised: 1/31/18
ATTACHMENT "F"
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Page 57 Of 124 Revised: 1/31/18
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Page 58 of 124 Revised: 1/31/18
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5a — Frances Stevens Park 5381550 N. Palm Canyon Dr.
2b — Welwood Murray Library —100 S. Palm Canyon Dr.
5c — Village Green — 221-233 S. Palm Canyon Dr.
3 — Downtown Public Parking and Public Restroom — New
Downtown Revitalization Project
5d — Plaza Theater —128 S. Palm Canyon Dr.
415b — Downtown (Baristo) Packing Structure-261 S. Indian
Canyon Dr.
7 — Vacation Rental Compliance Office — 425 Civic Dr.
Page 60 of 124 Revised: 1/31/18
720669.1
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PI Sunrise Park (401 S. Pavilion Way)
P2 Demuth Park (4200 Mesquite Avenue)
P3 Ruth Hardy Park (700 E. Tamarisk Road)
P4 Victoria Park (2744 N. Via Miraleste)
P5 James O. Jessie Desert Highland Unity Center Park (480 W. Tramview Rd.)
P6 Baristo Park (296 S. Calle Encilia)
Page 61 of 124 Revised: 1/31118
720661)
ATTACHMENT "G"
PALM SPRINGS PUBLIC LIBRARY CODE OF CONDUCT
LIBRARY PUBLIC CODE OF CONDUCT
Approved by the Library Board of Trustees: Original policy: April 2001, Revised:
September 2005, April 2011, September 2011, November 2011, April 2013, May 2016,
July 2018
Welcome to the Palm Springs Public Library! The Board of Trustees of the Palm Springs
Public Library, by adopting the following code, seeks to ensure that our library provides
an atmosphere conducive to appropriate use of its services and facilities. The code is
supported by related library policies and procedures.
WE EXPECT OUR CUSTOMERS TO:
1. Attend to personal belongings. The Library is not responsible for personal
belongings left in or on Library property. The Library reserves the right to confiscate any
unattended items and hold them for 24 hours before disposing of them.
2. Use restrooms only for their intended purpose. Bathing or washing of clothes is
prohibited.
3. Wear shoes and shirts. Wearing clothing that willfully or lewdly exposes private
body parts is prohibited.
4. Maintain bodily hygiene in a manner that does not constitute a nuisance to other
persons.
5. Use covered containers when bringing beverages into the library and comply with
posted 'No Food or Eating in the Library' policy (excluded are baby bottles, nursing
mothers and food that is part of a Library -sponsored event).
6. Use library furniture, equipment and materials for their intended function.
7. Accompany any child under age 12 by a responsible care- giver over the age of
16. A parent or caregiver is responsible for the safety and well-being of their children on
library property.
8. Follow established loan procedures or authorizations before taking Library
property or materials from the building.
9. Cooperate with staff and comply with reasonable requests of staff or security. Allow
belongings to be searched if asked by security or staff.
10. Use all library areas, including library parking areas, sidewalks and lawns, safely
and lawfully.
11. Stay out of non-public areas. Adults over the age of 19 should refrain from using
the Teen Zone and must leave when asked.
12. Leave the library at the designated closing time.
13. Refrain from petitioning, soliciting, gambling, advertising or selling merchandise of
any kind for any purpose in the building or within 20 feet of any entrance to the Library on
sidewalks leading directly to the building (except as part of a library sanctioned event).
14. Use meeting room in accordance with the PSPL Meeting Room policy.
THE FOLLOWING ACTIONS AND FORMS OF CONDUCT ARE NOT PERMITTED:
1. Engaging in any activity prohibited by law.
2. Being under the influence of alcohol or drugs or in possession of any intoxicating
drug or alcoholic substance in the Library or on Library grounds.
3. Sleeping
4. Smoking anywhere in the building, inside the Library Courtyard Patio or anywhere
within Sunrise Park in accordance with City of Palm Springs Ordinance No.6.10.083
stating that Smoking is Prohibited in Parks and Outdoor Public Places.
Page 62 of 124 Revised: 1/31/18
720669-1
5. Spitting
6. Bringing into the Library more than two personal items described as
bags/purses/backpacks, or any oversized item too large to fit under one study chair.
7. Urinating or defecating anywhere on Library property, other than in public restroom
facilities.
8. Parking bicycles, wagons or carts anywhere other than the designated bike rack
area outside in front of the Library.
9. Utilizing any Library space, seating, tables or equipment for more than one hour
without actively using Library resources and services.
10. Disruptive, unsafe or bullying behavior which interferes with the use of the library
by others or with the staffs ability to function.
11. Using loud, threatening, sexual or any harassing language toward staff or other
users.
12. Any sexual misconduct such as exposure or inappropriate touching.
13. Playing any audio equipment or device at a level which interferes with other
customers' ability to use the Library.
14. Cell phones must have the ringers turned off and conversations must be held
outside.
15. Arguing, physical fighting or bullying behavior.
16. Stalking, following, staring or invading another person's physical space causing
annoyance or harm.
17. Entering the Library with animals (other than dogs or cats on leash per policy),
birds or vehicles, except as required by persons with disabilities. Dogs and cats in constant
control on a leash by their owner may be permitted in the Library if well-behaved, quiet
and non -threatening due to the extreme weather conditions of the Coachella Valley.
However, if off -leash or out of the owner's control, barking, exhibiting threatening behavior
or urinating or defecating in the library by the animal is observed by staff or the security
guard the owner will be asked to remove the animal and leave the library. At no time are
dogs or cats permitted to be on library furniture.
18. Entering the Library with any firearm, knife or other weapon prohibited by any local,
state, or federal law or regulation.
19. Use of skates or skateboards on Library property.
20. Damaging, destroying or stealing any customer's or employee's property.
VIOLATION OF THE LIBRARY CODE OF CONDUCT
A multi -step due process will be used for violations of the code.
• Violation 1
verbal warning given by staff and/or security.
• Violation 2
7 day suspension of Library use and privileges
• Violation 3
3 month suspension of Library use and privileges
• Violation 4+
Library use and privileges may be permanently
revoked
To appeal this process, submit a written request to the Director of Library Services, Palm
Springs Public Library, 300 S. Sunrise Way, Palm Springs, CA 92262
In case of serious, threatening, or willfully malicious behavior that violates the Library Code
of Conduct the library reserves the right to expel the offending person(s) from the building
immediately by staff, security and/or police.
The Library also reserves the right to revoke use of the Library and its grounds for repeated
failure to comply with this Code of Conduct.
Page 63 of 124 Revised: 1/31/18
ATTACHMENT "H"
WELWOOD MURRAY MEMORIAL LIBRARY CODE OF CONDUCT
WE EXPECT OUR CUSTOMERS TO:
1. Attend to personal belongings. The Library is not responsible for personal
belongings left in or on Library property. The Library reserves the right to confiscate any
unattended items and hold them for 24 hours before disposing of them.
2. Use the public restrooms, located in the Plaza Las Flores building, south of the
Library only for their intended purpose. Bathing or washing of clothes is prohibited.
3. Wear shoes and shirts. Wearing clothing that willfully or lewdly exposes private
body parts is prohibited.
4. Maintain bodily hygiene in a manner that does not constitute a nuisance to other
persons.
5. Share Library resources with others. Allow others to use computers, charging
stations, and periodicals and not monopolize Library resources if others are waiting.
6. Use covered containers on all beverages.
7. Use Library furniture, equipment and materials for their intended function.
8. Accompany any child under age 12 by an adult over the age of 18. A parent or
caregiver is responsible for the safety and well-being of their children on Library property.
9. Cooperate with staff and allow belongings to be searched if asked by staff.
10. Use all Library areas, including sidewalks and patio, safely and lawfully.
11. Stay out of non-public areas.
12. Leave the Library at the designated closing time.
13. Refrain from petitioning, soliciting, gambling, advertising or selling merchandise of
any kind for any purpose in the building (except as part of a Library sanctioned event).
14. Use the meeting room in accordance with the Welwood Murray Memorial Library
Meeting Room policy.
THE FOLLOWING ACTIONS AND FORMS OF CONDUCT ARE NOT ALLOWED:
1. Engaging in any activity prohibited by law.
2. Being under the influence of alcohol or drugs or in possession of any intoxicating
drug or alcoholic substance in the Library or on Library grounds.
3. Sleeping.
4. Smoking or using e-cigarettes anywhere in the building or within 20 feet of any
entrance to the Library.
5. Spitting.
6. Entering the Library with animals, birds or vehicles, except as required by persons
with disabilities.
7. Bringing into the Library more than two personal items described as
bags/purses/backpacks, or any oversized item too large to fit under one study chair.
8. Urinating or defecating anywhere on Library property, other than in the public
restroom facilities.
9. Parking bicycles, wagons or carts anywhere other than the designated bike rack
area.
10. Utilizing any Library space, seating, tables or equipment for more than one hour
without actively using Library resources and services.
11. Disruptive or unsafe behavior which interferes with the use of the Library by others
or with the staffs ability to function.
12. Using loud, threatening, sexual or any harassing language toward staff or other
users.
13. Any sexual misconduct such as exposure or inappropriate touching.
Page 64 Of 124 Revised: 1/31/18
14. Playing any audio equipment or device at a level which interferes with other
customers' ability to use the Library.
15. Cell phones must have the ringers turned off and conversations must be held
outside.
16. Verbal or physical fighting.
17. Stalking, following, staring or invading another person's physical space causing
annoyance or harm.
18. Entering the Library with any firearm, knife or other weapon prohibited by any local,
state, or federal law or regulation.
19. Use of skates or skateboards on Library property.
VIOLATION OF THE PUBLIC CODE OF CONDUCT RESULTS IN:
• Violation 1
verbal warning given by staff and/or security.
• Violation 2
7 day suspension of Library use and privileges
• Violation 3
3 month suspension of Library use and privileges
• Violation 4+
Library use and privileges may be permanently
revoked
To appeal this process, submit a written request to the Director of Library Services, Palm
Springs Public Library, 300 S. Sunrise Way, Palm Springs, CA 92262.
In case of serious, threatening, or willfully malicious behavior that violates the Public Code
of Conduct, the Library reserves the right to expel the offending person(s) from the building
immediately by security and/or police.
The Library also reserves the right to revoke use of the Library and its grounds for repeated
failure to comply with this Code of Conduct.
Page 65 of 124 Revised: 1/31/18
7206691
ATTACHMENT "I"
o� pJ%LAt sAt
`zN City of Palm Springs
• 3200 E. Tahquitz Canyon Way • Palm Springs, California 92262
Tel: (760) 323-8257/322-8372/8370 • Fes (760) 322.8317
• °4N�P Department of Vacation Rental Compliance
CODE COMPLIANCE OFFICER FIELD PROTOCOL
1. This protocol is to be followed by Code Compliance Officers responding to Vacation Rental Hotline calls for potential
violations in the field.
2. In general, only make contact with the nmst if there is a violation found upon arrival or ifyou reasonably need additional
information from the guest to determine what is happening at the property and if a violation exists. For example:
a. If the call is regarding multiple vehicles that potentially exceed the allowable limit.
b. If the call is regarding trash visible or at the curb on a non -pick up day.
3. Always attempt to make contact with the guest when a violation is found AND never put yourself in an at -risk situation
(call PSPD or another Code Compliance Officer for backup).
4. If you issue a citation to a guest, call the owner, managing agency or local contact within 1 hour to advise them of the
action you have taken.
5. Always conduct yourself in a professional, respectful and efficient manner.
6. As a courtesy, make every effort to call the owner, managing agency, or local contact when you have visited the property
for any reason to advise them that a Hotline call was received and the outcome. This gives them the opportunity to
contact the guests on their own If they choose to.
7. If you reach the local contact, you need not contact the secondary local contact.
S. If the Responsible Party guest does not provide ID for the citation, you can call the owner, managing agent, or local contact
to come to the property (or PSPD) to get the ID or you may request them to email the copy of the ID to you.
9. If a caller to the Hotline has asked for a return call, always cal) them back promptly with the resolution. Callers often have
questions about the Ordinance that you can help them with as well.
10. As soon as possible following resolution, cal) the Hotline back with resolution details(tri ne arrived, If a violation was
found what you found, was a citation issued, If you made corttaae with the Quest and if you contacted the local contact);
complete the response log with your details and pictures.
11. You have the right to cal) the owner, managing agency, and/or local contact if you need assistance with the guests, and if
you go back a second time. Please document any such calls in your response log.
12. Always feel free to contact Boris or Suzanne, Vacation Rental Compliance Officials 24/7 for any questions or assistance.
v1OLATION
PSMC
REQUIREMENT
CODE OFFICER RESPONSE
COMMENTS
REFERENCE
Music at the property fine
525.070(g)
Hearing music at any property
Issue a citation if music is audible at
Document date and time and any pertinent
(guest citation)
S.25.DMa)
fine, i Wuding at neighboring
any property rise You do not need
information Indudting where you stood when
A
property
to take a decibel reading for music In
you witnessed the viaat;on, how long you
order to issue a citation
wi nessed the violation, etc. Take picture of
the address.
Noise
1174.032
lam -6pm 150 dcbL)
capture a decibel reading.
Document date and time and any pertinent
(Guest citation and owner
525.090(a)
6pm-10pm 145 drbl.)
issue a dtaton if decibel reading is
information Inducing where you stood when
B
occuped when in property
10pm-7am (40 dcbl.)
over the fimit
you witnessed the violation, how long you
and exceed the limit)
witnessed the violation, etc Take picture of
the address and decibel reading.
Occupancy -Guests
525.070(c)
Two people per bedroom up to
Ask the Responsible Party guest how
Document date and time and any pertinent
(guest citation)
525.090(a)
a mapmum of 12 people total,
many peopleare there now and how
information Including where you stood when
C
plus 2 children 12 years of age
many staying the night
you witnessed the violation, how long you
or under, plus 4 during daytime
Issue a dtation if aver guest
witnessed the violation, etc. Take picture of
(between 10am and 10pm)
occupancy.
the address.
Cars
525.070(c)
l car per bedroom any time of
Ask the Responsible Party guest how
Document date and time and any pertinent
(g4est citation)
525.090(s)
day or night is limit
many ors are theirs. Recommend
information Inducting where you stood when
garage and driveway parking first
you witnessed the violation, how long you
D
before street
witnessed the violation, etc. Take picture of
issue a cltatior if over car Emit.
the address and ors.
8.23.18 VRCD ATTORNEY CLIENT PRIVILEGE
Page 66 of 124 Revised: 1/31/18
720669.1
Page 67 of 124 Revised: 1/31118
720669.1
VIOLATION
PSMC
REQUIREMENT
CODE OFFICER RESPONSE
COMMENTS
REFERENCE
Party guest to stop the disturbance.
Issue a citation if there is a violation.
Operating without a
S.2S.090(c)
On arrival, make contact with the
This applies to all calls responded to a
Vacation Rental
occupants. Ask If owner is present.
location that is not on the master list,
Registration Certificate
Ask if renting, for how tong from an
regardless If there is a violation or not,
L
Or homeshare Registration
5.25.090(a)
ad (vrbo or?), obtain an 10, copy of
Certificate
contract if possible; co;lect
(Owner Citation)
information. Citations to be issued
from the office after Investigation.
Suspended VR Property/VR
5.25.090(b)
VR properties that are on a
On arrival, make contact with the
Registration Certificate
525.090(c)
suspension may not operate as
occupants. Ask if owner is present.
(Owner Citation)
a short term rental.
Ask if renting, for how long, from an
M
ad (vrbo or?), obtain an ID, copy of
contract if possible; co!lect
information. Citations to be issued
from the office after investigation.
Owner Occupied VR
Not considered a VR rental We
On arrival, make contact with
Let Hotline know is owner occupied
N
Property
owner is present. City codes in
occupants. Ask if owner is there, ask
Also owners family and friends there is not
(Owner Citation)
effect, and PSPD are responders
for ID and verify it is the owner.
considered owner occupied un'ess owner is
for continued disturbances.
theretoo.
Advertising Incorrect
525.075(b)
Advertising for over ccch:pancy
Inquire for a total number of adults
This applies to the ad: not the operational
occupancy
S.25.040(f)
without children. Must provide
violation in the field covered by C above.
O
(Agency Citation if
525.090(a)
contract or communication agreeing
applicable; if not then
to rent over allowable occupancy.
Owner)
Advertising without City ID
525.075(b)
City ID must be prominent in
Citation can be issued from an ad
Admin Reg further explains requirement
listed
525.040(f)
advertising within Property
only. Ensure you review entire ad,
P
(Agency Citation if
525.090(a)
Description
and dick on embedded links; also
applicable; if not then
print a copy of the entire ad.
Owner)
VALET PARKING — COMPLIANCE
VIOLATION PSMC REFERENCE
REQUIREMENT
No person shall, as a valet or operator as those terms are defined in Section 5.38.010,
5.38.150 Valet parking
g
conduct any activity involving the movement of a vehicle by the operation on or over any
Valet parking permit required
public right-of-way or publ'dy owned or operated property, un:ess there has first been
(Issue to valet onsite)
permit required. (Bail
obtained from the city manager, or his designee, a permit therefor in accordance with this
Amount - $65)
chapter, which permit is in fu force and effect. (Ord. 1563 § 2, 1998)
5.38.170 Authorized valet
A va et parking operation may be conducted only at a location and during hours approved
Authorized valet parking zones
parking zones. (Bail
by the city manager or designee and designated by official valet parking signs designating
the authorized location and hours of operation. permits shall designate the specific
(Issue to valet onsite)
Amount - $55)
oation for which a valet parking operat?on is approved. Valet parking operations are
permitted as a special privilege and not as a matter of right and are considered temporary.
nonpermanent and as a nonexc'us!ve use of the specific location. (Ord.1563 § 2, 1998)
DOWNTOWN & UPTOWN SIGN — COMPLIANCE
Any A -frame signs must be placed against the building of the business. They may not be in
the middle of the walkway. When you find a sign that is not placed against the building itself,
please document with a report. At this time do you issue citation or communicate with the
tenant regarding violation, unless you are approached. Your report will be sent to Building
and Safety to issue an Administrative Warning or Citation at their discretion. Downtown
should be walked each week.
8.23.18 VRCD ATTORNEY CLIENT PRIVILEGE
Page 68 Of 124 Revised: 1/31/18
720669.1
E PAL.M S
O v� pA.
Pi
u RFP #11-19
UNARMED UNIFORMED SECURITY SERVICES
R FOR CITY FACILITIES
` Cq�lF0IRk ADDENDUM NO. 1
This Addendum is being issued for the following changes and informational items:
THE FOLLOWING REVISIONS AND/OR ADDITIONS TO THE SPECIFICATIONS AND
INSTRUCTIONS ARE TO BE INCLUDED IN THE ORIGINAL DRAWINGS AND
SPECIFICATIONS. THIS ADDENDUM SHALL TAKE PRECEDENCE OVER ANYTHING
CONTRARY ON THE PREVIOUSLY ISSUED SPECIFICATIONS AND INSTRUCTIONS
AND SHALL BE REFERRED TO HEREINAFTER AS PART OF THE CONTRACT
DOCUMENTS.
The City has received the following questions and is hereby providing answers thereto:
Q 1: Can you provide a detail for the vehicles (golf carts or vehicles) that would be necessary
for each site?
A 1: The city does not determine the number or type of vehicles to be used in the
performance of the scope of services. It is incumbent upon the security service
provider to determine the appropriate number and type of vehicles that are required.
Q 2: Page 11, the work hours for the Amtrak station. Please provide more information, such
as will the guard be on post for a full 8 hour shift?
A 2: No, the guard will not be on post for a full 8 hour shift As per the RFP document
on page 10 Section 1., "security coverage begins thirty (30) minutes prior to the
train's scheduled or anticipated actual arrival and ends 15 minutes after its
departure from the station, and only after all passengers have left the station.
Contractor understands that the term "actual train arrival" does not mean the same
as "scheduled train arrival" and that scheduled train arrivals and departures
frequently deviate from actual train arrivals and departures.
Q 3: Page 38, Vacation Rental Compliance Office. What is the vacation property name and
location address?
A 3: The vacation rental property address would be provided at the time the call was
received for service. There are vacation rental properties throughout the city.
Q 4: Page 47, Downtown & Uptown Sign Compliance, "Downtown should be walked each
week". Please provide more information on this?
A 4: Downtown & Uptown Sign Compliance does not apply to the Unarmed Security
Services. You may ignore this section at the bottom of page 47, we apologize for
any confusion caused.
Q 5: Page 64, California All Purpose Acknowledgment Form. Do we send with submission?
Page 69 of 124 Revised: 1/31/18
720669.1
A 5: No, you do not need to send this in with your proposal. The successful firm that
is awarded the contract as a result of this RFP process will submit that at the time
the contract is executed.
Q 6: Page 18, Local preference, we do not have a business license for the jurisdiction
Coachella Valley, however we have several contracts in Coachella, Indio, Desert Hot
Springs and La Quinta. Would we qualify?
A 6: As per the RFP document on page 20, Section D1, "the term "Local Business" is
defined as a vendor, contractor, or consultant who has a valid physical business
address located within the Coachella Valley, at least six months prior to bid or
proposal opening date, from which the vendor, contractor, or consultant operates
or performs business on a day-to-day basis, and holds a valid business license by
a iurisdiction located in the Coachella Valley': If you have a physical address
located within the Coachella Valley and you have a valid business license from
any one of the cities in the Coachella Valley, you would qualify. Typically if you
have contracts that you are performing in the cities of Coachella, Indio, or Desert
Hot Springs they would require that you have a business license in their cities. If
you have a copy of one of those business licenses and have proof of your
physical address in the Coachella Valley, you would qualify for our Local
Preference. If you do not, then you would not qualify.
Q 7: Page 20, to get the 2 points for non -local vendor, how do we provide proof of full time
primary residence, for employees that live locally?
A 7: Proof of full time primary residency in the Coachella Valley can come in the form
of a utility bill, driver's license or any document with the employee's name and
physical home address displayed. PO Boxes are not an acceptable address. Any
personal information such as account or identification numbers should be
redacted.
Q 8: Do the contractors have to provide relief during the meal breaks of 30 or 60 minutes for
the security guards on duty?
A 8: The City requires continual unarmed security coverage for all locations except the
Public Library and Welwood Library. These two locations are the only sites that
references lunch breaks in the RFP. The library locations do not require a relief
officer for their meal breaks.
Q 9: On the site Specific Details #7 for Vacation Rental Compliance at 425 N. Civic Dr. the
total hours of coverage for the site is 68 hours. However, the Cost Proposal attachment
"C" has 58. Can you clarify?
A 9: The site hours are 68 hours. The Cost Proposal page has been revised and made
part of this addendum.
Q 10: For the same site #7, Vacation Rental Compliance, it is stated that the security officer
working at this site will have to respond of the address in violation reported, make
contact, issue citations.
a. About how many rental properties need to be overseen and how often these visits
may occur?
b. Is there a list of the properties?
c. Is vehicle required for this position?
Page 70 of 124 Revised: 1/31/18
720669.1
A 10: Answers below.
a. Approximately 1900, however the security officer will only go to property if call
comes through hotline.
b. Yes. It will be provided when contract is awarded, however security may be
sent to a property not on the list, as it may be an unregistered vacation rental.
c. Yes, to respond to calls the Security officer will need to drive to the location
where the alleged violation is occurring.
Q 11: For site #8 Security Services at City Council Meetings and other Public Meetings, it is
recommended for the purposes of proposing the services to provide the hourly rate for
two unarmed security Guards for an average duration of 5.5 hours per meeting.
However, on the Cost Proposal Pricing Page, Attachment "C" has listed only 5.5 hours
instead of 11, is the City planning to change the amount of hours or is fine with entering
the proposed rate of 11 hours?
A 11: The site hours are 11 hours. The Cost Proposal page has been revised and made
part of this addendum.
Q 12: On Attachment "C" where can be entered the "Hourly rate of compensation" requested
for a few sites, in the event that additional hours are required for additional security
guards and extended hours of service at the facilities or special events? Should a
separate page be added?
A 12: No additional pages are needed. As per Attachment "C", "note that Hours are
ESTIMATED and subject to change by the City. Rates per hour represent the
amounts proposed to provide the services, and are NOT based upon the actual
hourly rates paid to the contractor's employees". In the event of additional hours,
the City will request for services at the rate of pay awarded to the contract.
Q 13: Who is the current incumbent for the City?
A 13: The current contract is held by U.S. Security Associates Inc., An Allied Universal
Company.
Q 14: When was the current incumbent awarded the contract?
A 14: The incumbent's contract commenced on July 1, 2014.
Q 15: We have one question in regards to (64) California All-purpose Acknowledgment. This
requires that this document in must have the signature of an officer of Allied
Universal. Can you please advise if we could replace this with a Secretary's certificate?
A 15: This document which is located in the sample contract document of the RFP is a
standard California State All -Purpose Acknowledgement for notary purposes. It is
not required to be filled out for the purposes of the RFP process but only required
by the awarded vendor when the contract is executed.
CORRECTION:
Please replace the original Attachment C Page with the REVISED Attachment C
included with Addendum #1. Failure to use this corrected pricing page will
disqualify a proposal as being non -responsive.
Page 71 of 124 Revised: 1/31/18
BY ORDER OF THE CITY OF PALM SPRINGS, CALIFORNIA
Laiifv 9itemv
Procurement Specialist II
DATE: May 16, 2018
ADDENDUM ACKNOWLEDGMENT:
Proposer Firm Name:
Authorized Signature:
Date:
Acknowledgment of Receipt of Addendum 1 is required by signing and returning a copy of this
addendum with your response. Failure to acknowledge this Addendum may result in your RFP
being deemed non -responsive.
Page 72 of 124 Revised: 1/31/18
720669.1
ATTACHMENT "C" (REVISED) PER ADDENDUM #1
*THIS FORM MUST BE COMPLETED AND SUBMITTED IN A SEPERATELY SEALED
ENVELOPE#2 "Cost Proposal', NOTwith Envelope #1, Technical/Work Proposal*)
REQUEST FOR PROPOSAL (RFP #11-19)
UNARMED UNIFORMED SECURITY SERVICES OF CITY FACILITIES
COST PROPOSAL **REVISED** PER ADDENDUM #1
COST PROPOSAL
Responding to Request for Proposal No. 11-19 Unarmed Uniformed Security Services of City
Facilities, INVE will accept as full payment the following specified Itemized Unit Rates Per Hour
based on actual hours of service provided for providing all labor, supervision, services,
materials equipment, supplies, transportation, training, and any other miscellaneous items
required to perform the unarmed uniformed security guard services. The undersigned Proposer
proposes and agrees to provide all work and services necessary to deliver the unarmed uniformed
security services as defined in the Scope of Work herein. Note that Hours are ESTIMATED and
subject to change by the City.
Rates per hour represent the amounts proposed to provide the services, and are NOT based
upon the actual hourly rates paid to the contractor's employees. Contractor is expected to follow
all applicable Federal and State Employment laws, rules and regulations. Invoices shall be
submitted to the City on a Monthly Basis for actual services rendered, not in advance or
anticipation of services "to be rendered" and are payable by the City within 30 days.
PROPOSAL PRICING FORM
PATROL
BILLING RATE
HOURS /
WEEKLY COST
ANNUAL COST
ROUTE
WEEK
(WEEKLY X 52)
Palm Springs
Train Station
$
8
$
$
Patrols
Palm Springs
$
47.5
$
$
Public Library
Welwood Murray
$
84
$
$
Memorial Library
Downtown
Parking Facilities
$
168
$
$
and Public
Restrooms
Downtown
(Baristo) Parking
$
16.5
$
$
Structure
Downtown City
Owned and
Historic
$
56
$
$
Properties
Patrols
City Parks
$
71
$
$
Patrols
Page 73 of 124 Revised: 1/31/18
720669.1
Vacation Rental
$
68
$
$
Compliance
City Council and
other Public
$
11
$
$
Meetings
Supervisor
$
40
$
$
R
GRAND TOTAL FOR SECURITY GUARD AND PATROL SERVICES
ANNUAL COST
(Price in figures)
(Price in words)
Special Note: The hourly rates are inclusive of all other costs, (including overtime, holiday pay,
or special pay), and will be considered "all-inclusive", including the firm's costs for all labor,
vehicles, equipment, materials, tools, services, and special skills required to perform the security
guard and patrol services. Alternative cost proposals will be rejected.
OPTION A:
The City reserves the right to request armed guard services if necessary. Please provide an
hourly rate for armed security guard services in the event that these services are needed at a
later date.
Armed Security Guard Services $ hr
PRICING FOR INITIAL 3 YEAR TERM AND CPI ADJUSTMENTS FOR OPTIONAL
RENEWALS: For the initial three (3) years of the Agreement term, the annual amount shall be
fixed. For optional years 4 and 5, Contractor may request a price adjustment not to exceed the
Bureau of Labor Statistic's Consumer Price Index (CPI) for the LA/Riverside/Anaheim region for
the prior 12 month period effective on the anniversary date. Optional renewal years 4 and 5, and
any associated CPI increase, are at the mutual consent of the City and the Contractor.
NOTE: This page MUST be manually signed.
Certified by:
Firm Name
Signature of Authorized Person
Printed Name
Title
Date
Page 74 of 124 Revised: 1/31/18
EXHIBIT "C"
CONTRACTOR'S PROPOSAL
May 23, 2019 A i i i
City of Palm Springs �1 I L i
Procurement and Contracting Department
3200 E. Tahquitz Canyon Way
Palm Springs, CA 92262
Attn: Leigh Gileno, Procurement Specialist II
EDUNIVERSAL
Iherefor uou.
RE: Request for Proposals (RFP) #11-19 Unarmed Uniformed Security Services of City
Facilities
Dear Ms. Gileno:
On behalf of Allied Universal Security Services, it is our pleasure to participate in the City
of Palm Springs security RFP process. The enclosed response provides information
regarding Allied Universal Security Services. It details how we will continue to achieve
the City of Palm Springs's security needs and business objectives. With the acquisition
of U.S. Security Associates in October of 2018, Allied Universal clients are expected to
experience many benefits of the transaction in terms of improved service and support,
and enhanced technology offerings. The combined organization will provide unparalleled
and comprehensive security solutions to its customer base around the globe.
As we look to expand upon our time -tested partnership, our mission will remain the same:
to consistently deliver the highest quality, most reliable, most cost-effective, and
friendliest safety and security services. We will achieve this mission by fully leveraging
the best people, practices, and leading -edge technology, while enabling complete
transparency, compliance and reduced business risk.
We are proud of our many accomplishments together, highlighting just a few as follows:
• Several incidents involving conflict resolution with transients in relocating them to
nearby shelters and cooling stations
• Assisted with city funded meal distribution to transients
• Responded to several fires in the park and wash area
• Assisted first responders with a deceased person found in the wash area
• Several incidents involving calling first responders with reports of intoxicated
persons in the City of Palm Springs parking structure located behind local bar
establishment
• Our officer found deceased female who committed suicide behind Hyatt Regency
Hotel, called first responders and coned off area.
• Reporting graffiti issues on a daily basis for the past 3 years (total of 19,166
incidents).
Page 75 of 124 Revised: 1/31/18
Building upon our proven team, frack record, and City of Palm Springs expertise, we are
now further committing to continuously improve and invest in our expanding partnership
as follows:
Jack Renshaw, Regional Vice President and Suzie Salazar, Branch Manager will
continue to streamline your operations and provide high-level oversight for the City of
Palm Springs. Additionally, Leo Leon, Service Manager and Steven Otto, Supervisor,
who you already know and trust, will remain fully in position as your local contact.
Recruiting and Retention Efforts — To ensure employees are the right fit and have the
right skills for your facility, Allied Universal tailors job descriptions to fit your needs and
now utilizes AIIyO to capture candidate information and keep them informed throughout
the hiring process. AIIyO is an Artificial Intelligence (Al) solution for recruiting that
immediately engages candidates in a chat -like question and answer session. Overall,
AllyO improves the quality of services we provide while decreasing security professional
turnover by matching candidates with the jobs most suited to them and providing
actionable steps to improve the process. It shortens the time and effort needed to staff
an account while simultaneously improving quality.
With the learning curve already behind us, we are now fully able to swiftly move to the
next level of partnership insight, improving and enhancing operations at all City of Palm
Springs facilities.
In summary, our proposal delivers the most total value possible while continuing to
enhance the safety and security of your entire program. Our recommendations were
developed to ensure you have the most cost -competitive and greatest value proposal
available, and that you will be compelled to extend our partnership across your entire
enterprise.
Working together, and with a clear sense of what is required and possible, we can
confidently say we are positioned well, and aligned organizationally from top to bottom,
to meet and exceed your expectations. Should you have any questions, we welcome the
opportunity to meet and discuss our continued partnership. We look forward to extending
our relationship with your organization.
Sincerely,
Steve Claton
President, Southwest Region
Allied Universal Security Services Suzie Salazar
Branch Manager
Allied Universal Security Services
Page 76 of 124 Revised: 1/31/18
Technical/Work Proposal
A Customized Security Program
for the City of Palm Springs
NIMBLF-FAST,RESPO SNT
't
a
Leigh Gileno
Procurement Specialist 11
City of Palm Springs
Steve Claton
President, Southwest Region
Allied Universal Security Services
Suzie Salazar
Branch Manager
Allied Universal Security Services
Page 77 of 124 Revised: 1/31/18
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o, L116AEOUNIVERSAr
TABLE OF CONTENTS
EXECUTIVESUMMARY.........................................................................................................................5
SECTION A: Background, Qualifications & Experience, Including References.....................................10
A.l Attachments A, B, D, and E...........................................................................................................................................10
A.2 Background and Qualifications......................................................................................................................................10
A.3 Subcontractors............................................................................................................................................................... 20
A.4 References.............................................................................................................................................................. .. 21
SECTION B: Proposal Organization, Conformance with RFP Instructions and Demonstrated
Understanding of the Overall Project and Requested Scope of Work.......................................................22
B. I Understanding of the Instructions.................................................................................................................................. 22
B.2 Understanding of the Project.......................................................................................................................................... 22
B.3 Key Issues...................................................................................................................................................................... 23
SECTION C: Assigned Supervisor/Account Manager and Staff Qualifications, Experience and Training
in Unarmed Uniform Security Services.....................................................................................................24
C.I Project Manager/Supervisor...........................................................................................................................................24
C.2 Training Program........................................................................................................................................................... 26
C.3 Sample Activity Patrol Report....................................................................................................................................... 32
CAPatrol Service ................................................................................................................................................................. 38
C.5 Guard Management and Reporting Software................................................................................................................. 39
SECTIOND: Local Preference.................................................................................................................40
D.1 Local Preference ............................................................................................................................................................ 40
D.2 Team Members.............................................................................................................................................................. 40
City of Palm Springs— Security Guard Services
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EXECUTIVE SUMMARY
Allied Umversal is proud to respond to the City of Palm Springs
Contract Security Services Request for Proposal We believe we are
uniquely qualified to be your best partner. Our structure and
management systems will enable our people to meet the City of
Palm Springs' speed, cost, quality, and flexibility objectives,
allowmg you to focus on critical business. We commit to working
with you and your supply chain organizations to deliver innovation
and a fresh perspective to your security portfolio.
The following Allied Universal advantages are offered in support
of the City of Palm Springs security program and are outlined in the
Executive Summary below-
• Depth of Knowledge in Securing Municipal -Related
Facilities
• Site Specific Post Orders for Each Site
• Dedicated, local Management housed out of our local
branch office support the City of Palm Springs facilities
• The Best Emergency Response Capabilities in California
Backed by Local & National Resources
• Excellence in Recruiting and Staffing
• Resources & Opportunity - Leading Edge Technology and
Integration Services
• Best Practices & Continuous Improvement
• World Class Training Programs
• Cost Reduction Potential
• Conclusion
<ALL-IEDUNIVERSAC
Customers lrw" loolurr$ for the bus stop and schedule -
a common occurrence at the anin station since the
location was ttsed as a stop by Greyhound hat moved
locations over a year ago Officer Stever QIo provided
the new site locationi for grevhound and gave directions.
Depth of Knowledge in Securing Municipal -Related Facilities
Offering the highest level of safely and customer service and powerful and proven best practices instituted through our national
standards for safety and security through our more than 25,000,000 annual than -hours of armed and unarmed security services
to federal, state and local government facilities nationwide. We have detailed our depth of experience in the Government
Services sector further in the response.
Site Specific Post Orders for Each Site
To Allied Univera d, post orders represent the playbook that guides the day-to-day activities of the attire account security team
Post orders differ widely among contract security services firms. While some treat post orders as a little more than a telephone
directory, Allied Universal takes a far more serious approach. Post Orders and Standard Operations Procedures Manuals are
essential components of our security programs. Our local managers create, implement and update these manuals in
collaboration with our clients, while our security professionals refer to them consistently For your property post orders will
include all site specific, current service data and requirements, information we follow strictly and continuously.
Dedicated, local Management housed out of our local branch office support the City of Palm Springs facilities
Jack Renshaw, Regional Vice President and Suzle Salazar, Branch Manager will continue to streamline your operations
and provide high-level oversight for the City of Palm Springs. Additionally, Service Manager, Lea Leon and Steven Otto,
Supervisor, who you already know and trust, will remain fully in position as your local contact.
Our Palm Desert branch office is responsible for security results at the City of Palm Springs. Our delivery model has been
developed to ensure that our operational field staff' has all of the resources it needs to be successful. Allied Universal's
management team works to continuously improve operations and the overall security program. We focus on current successes
City of Palm Springs — Security Guard Services
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720669.1
..".LLIEDUNIVERSAr
and accomplishments, benchmarking and establishing measurable goals and identifying future initiatives aimed at improving
our security program at The City of Palm Springs.
The Best Emergency Response Capabilities in California Backed by Local & National Resources
The City of Palm Springs will greatly benefit from Allied Universal's size which will not only provide the largest backup
security force for special event coverage, but also in the evert of natural or man-made emergencies requiring a surge in security,
With more than 38,300 employees In California, Allied
Universal has proven itself to be able to respond quickly to
special coverage requests, whether armed or unarmed, even
on extremely short notice,
National Backup Allied Universal's National Emergency
Response Team (ERT) is available to deploy additional
personnel outside of Palm Springs within 24 hours of
notification.
Demonstrated abMi to provide additional coverage
during natural disasters
ALL Allied Universal posts were covered continuously
during Hurricane Irene, Superstorm Sandy, Hurricane
Harvey and Irma and crippling snowstorms of 2014-2016.
Allied Universal covered posts vacated by other security
companies at the request of several clients.
Officer tcer Steve Otto - t Sty of Palm Springs Train Station
Emergency Response California:
• duly Ir 2016: Palm Springs City patrol officers and Palm Springs
Vacation City patrol officers were asked to help out local Law
Enforcement in locating a firearm they believed may have been stuffed in
a downtown city trash can; this weapon was used in a drive -by shooting at
a local bar where multiple shots were fired and the suspect fled the scene.
March 4tb, 2019 Eisenhower Medical Center --- AUS Patrol Officer
James Montenegro received a call from Eisenhower Dispatch Officers Jesus
Placentia and Jose Sanchez to make contact with a trespasser on campus
protesting in front of Desert Orthopedic Building located at the rear end of
the Eisenhower Medical Center. Upon arrival Patrol Officer Montenegro
made visual with the subject who had a protest sign leaning against the back
of his vehicle. SP Montenegro introduced himself and informed subject he
is trespassing and needed to leave property immediately or police would be
called. Subject refused stating "call police". SP Montenegro bent down to
retrieve subject's license plate number and beard 2 shots; he asked subject
what that wassubject replied "a gun" Officer Montenegro kept his cell
"1 would just like to say thank you for
pulling together last week on late
notice and helping to produce a great
event. We were able to work
e411aboratively as a team on this
effort. Secretary Duncan and the rest
of the White House team indicated the
phone on so Dispatch Officers Placentia and Sanchez could hear the conversation; they immediately called 911 who kept
SP Sanchez on the phone for aver an hour until the event ended Officer Montenegro backed up slowly from the subject
and took cover behind AUS patrol vehicle. Code Silver procedure was initiated throughout the hospital, Officer
Montenegro moving backwards away from the vehicle and subject and began clearing the area of passerby's, Police
arrived within and advised subject to stand down and make his hands visible Subject refused and made a sudden
aggressive move forward wherein police fined R shots killing subject on impact
City of Palm Springs - Security Guard Services
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720669.1
,':UEIEDUNIVERSAr
Excellence in Recruiting and Staffing
Extensive local Human Capital Management resources to implement and
AA10 sliee him ft leautio prooew iw MWWOM, staff all City of Palm Springs facilities through our Officer Profile
eip t Mn to tarter on mamWig pout account. Selection Tool. Allied Universal utilizes a combination of our nationwide
From leddnp depdoday issues totmduwg turnaer, network of local and regional offices and innovative recruitment and
mwwgm can keep heir a@arrtion tin underdwr*s screening systems to ensure all of our client's security posts are filled with
end moetaq your rwedo the most capable Security Professionals in our industry, To
ensure employees arc the nght fit and have the right skills for your facility,
Allied Universal tailors job descriptions to fit your needs and now utilizes AllyO to capture candidate information and keep
them informed throughout the biting process. AllyO is an Artificial Intelligence (AI) solution for recruiting that immediately
engages candidates in a chat -like question and answer session. Overall, AllyO improves the quality of services we provide
while decreasing security professional turnover by matching candidates with the jobs most suited to them and providing
actionable steps to improve the process. It shortens the time and effort needed to staff an account while simultaneously
improving quality.
STATIs1V1ENT FROM ALLIED UNIVERSAL SECURITY PROFESSIONAL ATARi0
CRUZ— WORIONG AT CITY OF PALM SPRIGS ACCOUNT
As an employee of Allied Universal, I would like to express my gratitude and thank all the
staff and management for creating such a pleasurable rewarding work place serving my
f' community. I've been given the best training possible with constant updates and new
approaches to security guard situations that come down from our highly trained Management
' staff, that are always excited to give us live classes to ensure our Security teams are up to date
with the challenges of the world and CLIENTS NEEDS!
try management team has taught me LEGEADARY CUSTOMER SERVICE as are highest
value and are standard.
Also to take me a bit further USSR/Allied Universal has assisted me and my family in providing myself, as a disabled veteran.
stay connected with the VA to get back into society and to fufll my duty as a U.S. Citizen of my community
ALLIED UMVERSAL GAVE ME LH'E AGAIN AFTER THE IRAQ WAR!
27iis company is PROFESSIONAL and as an employee of ALLIED UNIVERSAL I AM PROUD TO SAY TFIAT I AMA PART
OF THE BEST SECURITY TEA MICOMPA.NY IN THE COUNTRY &Q
Thank you l.eo for all your support in our mission to SECURE AAMCA! "
Mario A. Cruz
US VETERAN
dge Technology and Integration Services
To help you meet the expectations of your community, Allied Universal
will continue to provide services that moot your evolving needs. We have
technology -applications that aid administratively and physically to help
propel your facillles and services to the nexi-level of safety and
customer service orientated programs. Specifically speaking, all of
Allied Universal's technology additions are developed and supported
internally and aren't 3r4 party applications. High visibility patrols, and
other direct community service points that are supported by cutting edge
technology will both support a perception of public safety, but allow the
City of Palm Springs to capture important data, and apply predictive
analytics to the benefit of the program.
City of Palm Springs — Security Guard Services
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"LLIEOUNIVERSAr
Our Helisus Electronic Monitoring and Electronic Software (Touring 6t Incident Management) Technology Platform, Robotic
Assistance Devices, cameras and other technology offerings can bring important supportive changes to your public safety
program. As part of the partnership renewal, Allied Universal is prepared to conduct a survey of your current systems
deployment and provide advice on opportunities for improvement As part of our commitment, we will identify technological
enhancements which will allow you the opportunity to redeploy or potentially reduce manpower.
The largest pool of available support is at the ready for any of the City of Palm Spring's needs. Whether those are foreseeable
needs sucb a special event, or the unexpected arising out of systems failures or natural disasters --no other organization has the
level of available manpower and support that Allied Universal can dedicate to the City.
Best Practices & Continuous improvement
One of the most important deliverables a client should expect from a security service provider is the delivery of strategic
solutions to problems and the sharing of best practices from similar and different industries. Allied Universal has created a
network of security executives managing large portfolios who document, share, and
participate in delivering important solutions to client concerns and challenges, The
local team has the distinct advantage of having a robust national network of
government clients that Allied Universal services currently to share industry best ..
practices. We regularly review operating issues and work with the City of Palm Springs
team to ensure we are delivering the highest quality security professionals, meet
supplemental needs for services, and provide accurate and timely accounting of our
eflbtts
Awed Universal understands that achieving year over year efficiencies is a very
important goal in today's climate. Allied Universal recognizes that our clients expect
us to effectively share best practices and identify and achieve year over year cost
savings.
World Class Training Programs - Local Training Resources and experts to help
support the more than 18,000 specially -trained Government Services contract security
professionals within Allied Universal's portfolio,
2016 ASIS Outstanding Security
Allied Universal works with you in developing a customized training program specific Performance Awards— outstanding
to your site and needs and requirements. We have trainers that understand the local Security Training Initiative Winner
marketplaces. Allied Universal believes quality training should be the foundation of From left Ric McCullough, Vice President
every security program and we are proud to work with clients who share this of Sales and Cuawner Service for PSA
perspective, The value of quality training is demonstrated every day by the Security and honoree Brent VBryan,
performance of our security professionals and managers. Corporately, we have been Allied Universal Vice President Corporate
recognized as one of Training Magazines Top 125 for seven consecutive years in a Training and Dove'opment
row. We have aLso received the American Society for Training & Development and
Corporate University Xchange awards and the Brandon Hall Awards for Excellence in Learning. Our VP of Learning and
Development, Brent O'Bryan, and our corporate training team work tirelessly to design and implement our award winning
learning development program the Allied Universal EDGE ( ). Allied Universal has invested
approximately $3 million to develop our digital Learning Managemont System (EDGE) to where it is today. Since 2009 we
have had over 5 million online courses successfully completed throughout our company.
We pride ourselves on delivering a customized security program to its clients — one that not only shares Best Practices from
other clients with similar requirements, but addresses each client's unique service needs, We work with The City of Palm
Springs security personnel to further customize the training program we have proposed to meet your needs. You will find our
Training Plan in Section C,2.
e 100e10 of the officers at the C►ty of Palm Springs have completed Pre -Assignment! Training
e 100%of the officers at the City of Palm Springs are CPR, First Aid, and AED Certified
City of Palm Springs— Security Guard Services
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720669.1
< "aLLIEDUNIVERSAC
• IOOOA of the officers at the City of Palm Springs hmw completed the Customer Service and Sensitivity Dwining and
Racial Profiling training
• 10M of the officers at the City of Pahn Springs have completed On-77 &Jolt Training
Cost Reduction Potential
Allied Universal looks forward to teaming with The City of Palm Springs to achieve results that can only be attained by working
together. With exception to mandated cost increases, we will target 3% annual year -over year savings and efficiencies through
the use of a professional consulting process, technology and identifying best practices that have served our clients well. The
achievement of year -over -year savings and successful joint improvement results may be directly related to the City of Palm
Springs security budget or may contain ideas that creatively use security personnel in ways that save The City of Palm Springs
money in other related areas. Depending on the nature of the idea, these savings may result in year -over -year savings in either
the direct security budget or other related the City of Palm Springs budgets
Regular dialogue between the Allied Universal management team and the City of Palm Springs will include staffing levels and
technology offerings to discuss possible cost savings measures. We always want to be properly staffed to meet the needs of
the City of Palm Springs and the security program and through these dialogues will determine where there are opportunities
and synergies to right -size the program. With our technology division and offerings there are potential synergies to make
staffing levels more efficient. At a minimum staffing levels should
be reviewed on an annual basis.
Conclusion
Based upon all of these service offerings many of which we now
deliver to the City of Palm Springs, Allied Universal has
positioned itself as the security provider of choice across North
America. The investment we have made in our government service
vertical and local management teams is extensive and represents
the key differentiator between Allied Universal and our
competitors.
We realize it is very difficult to effectively relay the impact and
enthusiasm of our employs and culture in a proposal. Likewise,
we understand that you may have many questions regarding the
programs and offers contained in our RFP response. We very much
look forward to an interactive presentation and review of our elite
program in person
Of"r M COa&AM&g a fwt paval of
oanstructbn here Inge
We do our job so your vision for the City of Palm Springs public safety is a reality for the entire community you serve. In the
following sections, we provide the detailed answers to your questions about how we are especially qualified to perform our
work.
City of Palm Springs— Security Guard Services
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G
RN
LUEDUNIVERSAr
SECTION A: Background, Qualifications & Experience, Including Refereaces
A-1 Attachments A, B, D, and E
A.l Follow the Instructions and properly complete and ettecute both attachment "A". "B", "D", and "E" that are
provided in the RFP and include them here In your proposal. If applicable, your specific request for Local Preference
(reference Attachment A) and a copy of a valid business license from a Jurisdiction In the Coachella Valley is to also be
Induded here.
ATTACHMENT "A"
'TMS FORM MUST BE COMPLETED AND SUBMITTED WITH YOUR TELCJINICAL/WORK
PROPOSAL
(Envelope #1)*
REQUIUM FOR PROPOSALS @UrP) 0 11-19
UNARMED UNWORMED SECURITY SERVICES OF CITV >FACIi.MES
SKMATURE AUTHORIZATION
NAME OF COMPANY (PROPOSER):
Uuivtuaal Protection Service LP d)WR All W Universal Seettrtt% Services
BUSMSS ADDRESS: 77-725 Fatfldd 4iM 0190, Palm Deana, CA 92211
TELEPHONE: 61.9-275-7000 CELL PHONE: 619-49"601 FAX:
CONTACT PERSON: Steve Claton SMALL ADDRESS: etnvc-clawaa uua.enm
1. I hcreby ccrttfy that I have the authority to submit this Proposal to the City of Palm Springs for the above listed
individual or company. I cenify that I have the authority to bind myseltYthis company in a comet should I be
successful in my proposal.
Steve C laton Predgt Mk Southwest HgLion
PRINTED N \%w I Fri v
bHi1�;
2. The following InIbrmation relaws to the legal contractor listed above, whether an individual or a company,
Piave cim=k marks as appeopriete:
1, if successful, the contract language should refer to Me/my company es:
An individual:
X A limits d panoetship, Parmors' names: Universal Protection Service, LP
A company;
A corporation If a corporation, organized in the state of
2. My tax ide n6freation number is: 33.0973M
Please cheek below IN your firm qualifies as a Local Business as defined In the REP:
City of Palm Springs- Security Guard Services
10
Page 84 of 124 Revised: 1l31l18
7206691
X A L.oald Business (Hoerteed within the jtuiedtcdm of the Coarbdia Valley).
Copy of current business license is required to be attached to this docummt.
city of 1,114
75 ?,to rrr.! An- Ve'vc.
Pv tt# GMx+ft rF P37en
ye,, 3Ify.% I I
MINUS LICENSE
BUSINESS NAME:
AAA 1{I.) VNIVWcU rr SFcuAIW SMMCEt3
M111
BUOINEBS LOCATION: CERTIFICATE
rrmb FNriELo LN heal a Ir:.'StW5r LHAW.L.
FAI M 06A1 Ri. CAM11
SFQWUry GUMD tiafmcue
1111IJ1i1N IM OiPMm..
UMFW..RSAL PH011jCT49f4 BEif q= UL7 A
PO Box t1m
MONSF'1r NV 109S2
"' LIENUNIVERSAU
Lgvr w Mndx-+ M7�"Jj
ExpMWO13 moo O&OM
• yin r hr.-„ .,A e. aa. u.
••f .1 Rs ci r • . •
ADDENDA ACKN0W1XD€:hiFN :
Acl mowledgrnent of Reccipt of any Addenda issued by the City for this Fj p ib rcquired by including the
a0mowledgment with )our proposal. Failure to aekrowdedge the Addenda issued may result in your pmposaf being
deemed non-rcTonsi%v
In the apace pruv ided belm, ptease admowtedge receipt of each Addenda:
Addeudutn(s) 0 1 is hereby acknowledged.
BY ORDER OF THE CITY OF PALM SPRINGS, CALIFORNIA
Procurement SpeclaRot ll
DATE: May 16, 2018
ADDENDUM ACKNOWLEDGMENT
Proposer Firm Name: Uni, :action Service LP d/b/a
A a . __..;a1 Security Services
Authorized Signature•
pate= May 20, 2019
Acknowledgment flu Receipt of Addendum 1 is required by sign.ng and returning a copy of this
addendum with your response Failure to acknowledge this Addendum may result In your RFP
being deemed non -responsive
City of Palm Springs — Security Guard Senses
HE
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720669.1
G
ATTACHMENT '"B"
it sLLIEDUNIVERSAL'
i°TWS FORM MUST BE COWLETED AND SUBMITTED WITH YOUR TECHN ICALAVORK
PROPOSAL (Envelope OR)*
NON -COLLUSION Alrk'rIDAWI' TO BE MMUTED BY
PROPOSER AND SUBMITTED WITH PROPOSAL
STATE OF CALIFORNIA) ss
COUNTY OF RIVERSIDE)
The undars4 ed, being first duly sworn, deposes and says that he or she is ftpye ctatog of Universal Protection
knic_e. LP WA Allied Universal Security $erviees, the party making the foregoing Peoposel. That the Proposal
is not aide in the interests of, or on the behalf of, any undisclosed person, partuershiA company, assooiaitop,
organization, or ooaMMIon; that the Proposal is gem» ne and not eolltt:ive or sham; that the Proposer has not ditecdy
or indirectly induced or solicitod any other Proposer to put in a WN or sham Proposal, and has rot directly or indirectly
colluded, cnspb* connived, or alercud with any Proposer or anyone else to put in a sham Proposal or that anyone
Shall retrain from Proposing; that the Proposer has not in any manner, dhwdy oa kdhwdy. sought by agreement,
communication, or conference with anyone to fit the Prop xW price of the Proposer or nay odrer Proposer, or to fix
say overhead profit, or cost element of the Proposal price, or of that of any outer Proposer, or to secure any advantage
against the public body awwding the contract of anyone interested in tbo proposed coubact; that all statements
contemned in the Proposal arc tnw; and, fiuther, that the Proposes bas not, directly or ir&utly, submitted his or her
Proposal price or any breakdown thereof; or the contents thereof, or divulged information or data relative thereof or
paid. and watt not pay, any fee to any omporation, partnership, company, association, organization, Propoml
depository, or any other member or a4omprEoi t - ftcnAa c a coUusivc or sham Proposal.
Dr, Steve Claton
Title: IftMI&M. o thweat Region
Subscribed and swan to before me this _ �*. day of 'r1a 2019.
City of Palm Springs — Security Guard Services 12
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720669.1
4r-�:'LLIEDUNIVERSAC
° Mt�t " ,, CALIFORNIA ALL-PURPOSE
do°rtrtl�""`"�'�»„°""Y°t°'s'"°�, CERTIFICATE OF
State of California ) ACKNOWLEDGMENT
County of Ora )
On ���- 1before me.
�__- Iu+nsefc nrlA �b dfillP of lhp a(rcei{
personally appeared
who proved to me on the basis of satisfactory evidence to be the person(s) whose names) Islare subscribed to
the within instrument and acknowledged to me that he/she/they executed the same In his/herhheir
authorized capacitypes), and that by his/herAheir signature(s) on the Instrument the person(s), or the entity
upon behalf of which the person(s) acted, executed the instrument
I certify under PENALTY OF PERJURY under the laws of the
State of California that the foregoing paragraph is true and correct. eat TOMI "UTO
CQMM. tk 216B93d
t ORANGE COU�NYYA�
WITNESS my hand and official seal. MW F:o UM t gem
Signature�!L ' C
(seal)
OPTIONAL INFORMATION
A thaugt the infgrmo rion In this section if not F6QVired 6y raw, 't co44!d preVenr t'rouduknr rern06001 tttttl teartoChment o/th,s
dntno vradgmenr to on unaurhorized document orrd moy pfove use/ul to persons relong on the ottoched t*3rf~nr
Description of Attached Document
The pieceo ng Certificate of Acknowledgment Is aitathed Ina dnrurnent
Method of5fgnertifendfic"on
tttled/forthe pvtposeof_(_p�( t�
wovett,clmewtfrebasis Drsadsfactoryevldence
a:yt
c% � )^+/} er�Q 'Y7 .��,�C�
t iy " `o ic' JO& ( " \J •1 l L:iw5
t-U falrn;k ufvrrlri'ftalwl Qcrc6b'c mt+rtas,sai
Naorlol Mn:is oe[alll'G in nota-Y ioVrTo' oR
containing pages, and dated
Page 0 Enhy V
he signers) capaclry of e.ulho• ry s/are . s•
Noury contact
U Ind-W1 D :1)
other
0 Attorney. nfaa
[I Caw,= ci tcenA'
aC17 ibnat s yntr q I 9g k•tq t Tim ctt i
t 1 �1LWtlriTVZtin#TVaiDI
( r flamer, l rr4 eVC,1wrai
(— fiusteeW
Other
representing:
tivr-,1 .'Fr u,b},u! 01rDeJ,gnn ,KeGincv-q
elrry,ho W,2014vt—?. — -, msa 1,470 Ds:%kk-, AS'�r-I-M7 AI i1p,n%.—d —,rY ],, 1➢117. P.r.e mmt P,, A.w.i'm> W,,-, ,,, :c�kr C:rh rmn.
City of Palm Springs — Security Guard Senices 13
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.J C
maLL EDUNIVERSAL'
ATTACHMENT " D"
*Tars FORM MUST 13E COMPLETED AND SLJl31VOrrED WITH YOUR TECHNICAL/WORK
PROPOSAL.
(Envelope t11)*
CITY OF PALM SPRINGS, CA
CONFLICT OF IIVTEREST AND NON-DISCRIMINATION CRRTwICATION
Conflict of rnterek. Consultant acknowledges that no offiow or employee of the City has or shall have any direct or
indirect financial interest in this Agreement nor shall Consultant cuter into any agreement of any kind with any such
offioer or employee during the term of this Agr=mcw and for one year then a8er. Consultant warrants that
Consultant has not paid or given, and will not pay or give, any third party any money or other consideration in
ex Aw*e for obtaining this Agreement.
Covenant Against Dismindnation. In connection with its petforrau= under this Agreement, Consultant shall not
discriminate against any employee or applicant for employment because of actual or perceived race, religion, color,
sex, age, marital status, ancestry, national origin (i.e,, place of origin, immigration status, grltwW or linguigtic
eharacteftics, or ethnicity) sexual orientation, gender identity, gender expression, physical or mental disability, or
medical condition (each a "prohibited basis"). Consultant shall ensure that applicants are employed, and that
employees are treated duft their employment, without regard to any prohibited basis. As a condition precedent to
City's lawful capacity to enter this Agreement, and in executing this Agreement, Consuh m certifies that its action`s
and omissions hereunder shall not incorporate any discrimination arixiag front or related to any prohibited basis br
any Consultant activity, including but not limited to the fbllowing: employment, upgra IM, demotion or transfer.
recruitment or recruitment advertising; layoff at termination; rates of pay or other forms of compensation; and
selection for training, ittchdiing apprenticeship; and further, that Consultant is in full compliance with the provisions
of Palm Springs Municipal Code Section 7.09.040, including without limitation the provision of benefits, relating to
non-discrimination in city contracting.
NAME OF CONSULTANT/VENDOR: Univenel Protection Service LP d/b/a Allied Uafversal Seendty
NAME and TITLE of Authorized Representative:
(Print) Steve Cleton, President Southwest A ftlen -.-
Signature and Date of Autho ' Rr im esentative:
City of Palm Springs— Security Guard Services
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ALLIEDUNIVEASAC
MBLIC INTEGRITY DISCLOSURE
APPLICANT DISCLOSURE FORM
1. Name ofFaidly Univen&l Protee doD Servlee LP d&/s A11Ied Universal Seeurity Servlces
2. Address of Eodty-0 c*1c Place of Busdnen)
1551 N. Tustin Avenue, finite 6Ni, Sainte Ana, CA 92705
3. Loral or California Addsras Of different than #2)
77.7251rnfleld lane, #1511, Pahn Desert, CA 92ZI I
3. State where Entity is Registered with Secretaryof State
California
If other 11M Califomia, is the Fntity also registered in Califamia7 ® Yea ❑ No
5. Type of Entity
❑ Corporation ❑ limited Lrabilty Company ❑ Partnership ❑ Trust 8 Odw (pimc specify) Limited Parmerahip
6. 00'icros, Directors, Members, Managers, Trustees Other FkWdArin (please specify) Note: Tf any ngKM ie it not a na=d
person, please rdeartify all officers, direcurr j, me nbcrA, managers and other flducierics far the member, managed, mw or other
entity
Steven S. Jones president & CM _ ® Offeoa 0 Director O Member 17 Marmgea
]atana] ❑ General Partw O Urniteod Partner
❑ Other
David L Backman Executive Vice President
Generel Counsel & Se cretarr ,_ 0 Officer Q Director ❑ Memear ❑ Manager
(naaael ❑ Genertel Partner ❑ Limited Pattrter
❑ Other
I1raw VollpM CFO ® Officer ❑ Di octot O Member O Manager
]rateena] O Ge nerd Parmw (3 Limited Partner
❑ Other
7 Owaertlfavestors with a 5% beneficial lnterad In the Appikaal Entity or s related entity
City of Palm Springs — Security Guard Services
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"LLIEDUNIVERSAC
YXMNIPLEs s0•R, ABC COMPAW, Inc.
JANE DOB
�pe=ntage of beneficial interest m entity and name of entity}
,name of owner5westavj
Universal Ptateetion GP, LLC 0.2%
B. penxatap of bene"I interest in etttity and Haute of_yd ]
Univerml Services of Amenles, LP 993%
;rtmenta#e of beneficial into * ieentity and name of entity]
name of owneclinvestor jperceamge of beneficial b"ist in jht and tame of entity]
D.
tame of ownerlmvestor. LP—Mmta$e of bcoefa:ial itttorest in eaaky nd aatae of tmtitvl
E.
of ownedinvestor] jpcmcue of beneficial interest m cath, and nun of enfi�j__
A.2 Background and Qualifications
A.2 Describe the firm's background and qualifications In the type of effort that this service will require, apecifially
identifying everience with relevant security services successfully pmpleted of similar tdr* and scope.
Allied Universal Government Services
Who We Serve
Allied Universal has been successfully providing security services to the City of Palm Springs under U.S. Security
Associate for the past 5 years. We are recognized by our clients as the industry leader, specializing in force protection and
access control to municipal, state and federal government facilities and agencies, including:
• Ait�p!ls
• J�ttsitt� iulpro►'ctuant�t�4t�
• City Adtttittistrative $ervices
• ConsulateslEinbassies
• Courts
• Federal, Civilian and Defense Contractors
• Federal Government Agencies
• International Financial Agencies
• Municipal, County and State Agencies
• .unuex
• Public Utilities
• i'ransportationlTrtmsit Authorities
Government Services Division provides more than...
• 25,000,000 man-hours of armed and unarmed security services to Federal, state, and municipal government facilities
nationwide annually
• 18,000 specially -trained Government Services contract security professionals
• 275 Federal, state, and local clients
• $00 government facilities; up to 200 locations under a single contract
City of Palm Springs — Security Guard Services
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«fEDUNIVERSAr
• Multiple state-wide MSA contracts
From this experience, the Company fully understands the complexity of maintaining compliance with rules and regulations
while providing the required security services and the need for qualified officers. While each client contract is unique in scope
and size, typical facilities the Company secures include:
• City Hall, County Courthouse Complex, State Capitol Complexes and Federal Facilities
• Courthouses
• City and County Agencies
• City and County Health facilities & Hospitals
• County Juvenile Assessment Centers
• City/County Water and Utilities
• Parking Facilities
• Data Centers
• City/County/Foderal Child Care Centers
• Motor Vehicle and other Licensing Facilities
• Social Security and Human Services Centers
Government Services Memberships
• international Association of Chiefs of Police (IACP)
• National Sheriffs Association (NSA)
• National institute of Government Procurement (NIGP).
The Company is active with the US Department of Homeland Security/Homeland Security Advisory Council (HSAC),
specifically on human trafficking issues. We are working with DHS to deploy training and increase awareness of the indicators
of that crime and working with clients and government agencies to mitigate it.
tr'awo
a�
..X=
SECURING
YHELARGEST
GOVERNMENT
FACILITIES
IN THE USA
">l I OUNWEIRSA
:� •`°a ��� it
r�
,&,a — — — 10
no
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#1 02i got
The following table lists various municipal, county, state and Federal clients, the HPW of services provided, and when services
began.
City of Palm Springs — Security Guard Services
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7206691
;:'LLIEDUNIVERSAr
H UR6 PER C MT
WELK ISMelt
MUNICIPAL CLIENTS
City of New York, NY
C' , o Dallas, TX
2006
2015
Cityof Las Ve NV
;4,5OWO
2000
Ci of San Antonio, TX
2005
Ci of Miami Beach, FL
1,100
2015
City o Palm Sprifts, CA
555
_ 2014
2016
2016
2010
City of Denver Water, CO
1,000
City of Arvada, CO
B00
COU11'TY-WIDE CLIENTS
County of Bmward, FL 5,000
County of Miami Dade, Fl, _ 10,000
County of San Bernardino, CA 6,000
2009
2008
2008
2015
County of San Diego, CA
4,200
County of Los Angeles, CA
36,000
County of San Mateo, CA 2,500 2010
County of Ventura, CA 3,000 2015
Ada County, ID _ _ 11500 2011
Clark County, NV 1,500 2009
Hennepin County, MN 2,S00 2014
County of Allojoin , PA 2,400 2012
Adams County, CO 700 2009
_ STATE CLIENTS
State of Pennsylvania 1,000 2008
State of New Jersey 16,000 2008
Ststc of Nevada 3,000 2010
State of Florida 4,000 2009
Stara of Arizona
SI.SMperannum
2018
State of Ohio
2,252
2016
State of Illinois
2017
FEDERAL CLIENTS
US Dept. of Homeland SecaritylM (WV/VA Panhandle)
5,576
2013
US Dept. ofl3omeland Security/FPS (Tennessee)
1 5,490
2012
City of Palm Springs • Security Guard Services
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4f NOLLIEDUNIVERSAC
The following table is a sampling of clients serviced in the past five (5) years.
Customer
me Na
Location
Type of Service
Hours
per Week
Customer Since
Amtrak
Nationally
'wed and unarmed security for train stations
3,000
2010
and maintenance yards
Army and Air
Global Headquarters, Armed and unarmed
Force Exchange
Dallas. TX
security, multiple facilities, Deportment of
2,500
2002
Service
Defensc facilities and requirements
Armed and unarmed security at the Kay Bailey
City of Dallas
Dallas' TX
Hutchinson Convention Center, Love Field
10 000
2015
Airport and the City's Water Department
'
facilities.
City of
Armed and unarmed security, includes city hall,
Richmond
Richmond, VA
water department, libraries, and other city
1,500
2006
facilities
Armed and unarmed security at City Hall and
City of San
admnrrbtrative buildings, courthouses, facilities,
Antonio
San Antonio TX
libraries, and other city buildings as well as
4,500
2005
unarmed security for the San Antonio
International Airport and Stinson Airfield.
County of Los
Los Angeles, CA
Armed and unarmed security for the county
30,000
2016
Angeles
administrative and healthcare facilities.
Armed and unarmed security for the county
County of San
San Bernardino
health and human services division,
Bernardino
CA
administration buildings, family services,
11,000
2009
courthouses, and the County's general aviation
facilities, Chino and Apple Valley.
Armed and unarmed security for the county
health and human services division, to include
County of San
San Diego, CA
hospitals, clinics, administration buildings, and
7,000
2008
Diego
the psychiatric hospital. Armed and unarmed
security for the county's four (4) general
aviation airfields.
DC Water &
Washington DC
Armed security for the water/sewer system,
2,500
2006
Sewer Authority
critical infrastructttre facility
Las Vegas Clark
County Library
Las Vegas, NV
Armed and unarmed security
1,500
2009
District
City of Palm Springs — Security Guard Services 19
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Customer
Location
Type of Service
Dom
Customer Since
Name
per Week
Las Vegas
Armed and unarmed security for water/sewer
Valley Water
Las Vegas, NV
2,000
2010
District
system
Armed and unarmed security, program includes
Miami -Dada
county buildings, courthouses, water department
County
Mom' FL
and personnel screening services (vendors and
28,000
2008
employees) at Miami International Airport
Phoenix Valley
Armed and unarmed security
Phoenix, A7
Transit environment — riding the system, fare
2,500
2012
Metro
enforcement, buildings, revenue collection, etc.
West Valley
Demonstration
Buffalo, NY
Armed and unarmed security for DOE site
600
2010
Project
A.3 Subcontractors
A3 Indicate the name of any sub -contractor firms or contractors that will be utilized to make up your team H applicable.
Describe each sub -contractor's qualifications, background and specific expertise that they bring to the required
services.
Allred Universal does not anticipate the need to use subcontractors for the City of Palm Springs for critical delivery services as
we intend to self -perform these services. However, if this is something that the City would like to pursue, we will work closely
with you to determine the proper mix of services and markets which would best address your goals. We maintain a relationship
with a wide number of diverse suppliers and would prefer to identify these suppliers after working closely with the City in
regards to your preferences in services, supplies, or markets.
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AA References
L3AA Include a minimum of three (3) references of recent custtomers for who your firm has provided Amilar unaiformed security services as contemplated herein. You must include the name ofma contact person, their title, and a
rrent phone number, fax number, eall address and business address along with a brief description of the scope of
ork and cost for each successfully completed referenced project.
Our clients can best speak to Allied Universal's commitment to quality security services. We have a reputation for becoming
an integral part of our clients' security programs and building long-term relationships. Because they value the importance of a
strong partnership with a contract security company, and because they appreciate all of our efforts, our clients are willing to
speak with you about their experiences with us.
Company Name: Eisenhower Medical Center
Project Address 39-000 Bob Hope Drive, Rancho Mirage CA 92260
Type of Facility.
Hospital
Hours per Week:
1250
Service Started:
2012
Customer Name:
Tim Beringer
Customer Phone:
760.340.3911
Customer Finail:
tberinger@cisenhowerhealth.org
Scopc of Service:
Foot patrol, vehicle patrol, dispatch, command center, observe and report
Company Name: Desert Crossings
Pro)ect Address: 72351 Painters Path, Palm Desert CA 92260
Type of Facility: Retail Center
Hours per Week: Full service patrol account
Service Started: 2015
Customer Name: l ita Frost
Customer Phone: 760.341.0258
Customer Email: Lita.frost@cbre.com
Scope of Service: Foot patrol, vehicle patrol, observe and nepon
City of Palm Springs -- Security Guard Services 21
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M:LLIEDUNIVERSAC
Company Name: Riverside County Courthouse (Larson Justice Court, Blythe Court, Palm Springs Court)
Project Address: 46200 Oasis Street, Indio CA 92201
Type of Facility:
Government
Fours per Week:
470
Service Started:
2015
Customer Name:
Captain Timothy Salas
Customer Phonc:
760 863,8764
Customer F.mail:
riversidesherifforg
t&alas@riversidesheriff.org
Scope of Service:
Front entrance metal detector and wanding, baggage check, monitor command center
cameras, fire alarm audit, observe and report
SUCTION R: Proposal Organization, Conformance with RFP Instructions and
Demonstrated Understanding of the Overall Project and Requested Scope of Work
B.1 Understanding of the Instructions
BA Carefully review and verify that your proposal Is well organized and follows AI.L OF THE INSTRUCTIONS on
proper organization, format, order, and conformance with all requirements, including any and all required signatures,
attachments, acknowledgements, or other documents that are required to be submitted. Failure to follow the
Instructions may result in your proposal being non -responsive and rejected from consideration.
We have carefully reviewed all of the instructions on proper organization, format, order and conformance with all requirements
and have complied.
B.2 Understanding of the Project
B.2 Without reciting the information regarding the project verbatim as contained in this REP, convey your overall
understanding of the project/services and an understanding of the City's expectations upon implementation of the of
these services.
Allied Universal provides both armed/unarmed services,
vehicle and foot patrols, traffic and parking control, access
control and CCTV/Security Operations Center (SOC) staffing,
Life/Fire Safety services, emergency response and all
supervision and on site management of the programs. Our
security program for the City of Palm Springs will be explicitly
designed to meet the requirements of the City and also conform
to the stringent requirements of Allied Universal. These
specifics include, but are not limited to:
A highly qualified service manager designated to the
contract, supported by experienced, local branch
management and regional executive management
City of Palm Springs — Security Guard Services
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Daniel Dan'ke paviva6aig t:e per7met& o, t tv library
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• Site -specific recruiting, screening, and hiring of security officers via local recruiters dedicated to the Palm Desert branch
to ensure sufficient staffing and the right officers for the City.
• Automated stab' schedule systems and documented procedures to.
prevent officers from no-call/no-shows and a notification system to
alert Allied Universal and the City for quick response and resolution.
• Company -provided uniforms and appearance standards to represent 1
the City of Palm Springs with the utmost professionalism, at no cost
to the employee.
• Award winning training programs geared toward the City's specifics,
continuously monitored through our compliance tracking systems. All -
officers are licensed and compliant with State and local regulations.
• Specialized customer service and concierge, "White Glove" training
program to ensure officers make customer service a priority in their
daily activities. .�
• Internal audits, regularly scheduled quality business reviews and —
Program performance measurements to ensure compliance and satisfaction.
• Emergency response and extra coverage plans, including AED!'CPR and first aid training.
• Electronic methods of monitoring security professional activities, performance, attendance and daily activity and incident
reporting.
• Allied Universal's field supervisor program provides after-hours post inspections. ongoing training, and emergency
support. This is at no additional cost to the City.
• Formal retention and incentive programs rewarding officers for longevity, hard work, good judgment and continuous
improvement.
B.3 Key Issues
B.3 Identify any "key" or "critical' Issues that you believe may be encounteredY based an the company's prior
experiences; and provide steps to be taken to ensure the issues identified do not affect the successful performnnee of the
services. Carefully review site Site Map provided.
The risks and mitigation strategies associated with the guard force industry are similar to our clients strategies in that there are
both back end (insurance) and front end (catastrophic event) risks that need to be minimized At Allied Universal, our safety
first approach and safety ambassador program is the key to helping our clients at sites across the country to reduce risk each
and every day. We are ahead of the industry when it comes to external research and surveys and keeping on top of trends
throughout the industries we serve. What do our clients spend the most time trying to prevent, which aspects of risk assessment
are most valuable, and what are your main obstacles to providing a safe environment are all questions we are out there asking
so we can help organizations such as the City of Palm Springs deploy the tight technology, security plans, nsk assessment
tools, stress tests and drills and even provide safety and security training to stakeholders at the site along with training our
security officers to anticipate situations both before they are hired and ongoing on a regular basis. Our goal is to become a true
partner with our clients and work together sharing best practices, expertise and strategies for risk mitigation for everyone.
City of Palm Springs — Security Guard Services
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,LLIEDUNIVERSAC
SECTION C: Assigned Supervisor/Account Manager and Staff Qualifications,
Experience and Training in Unarmed Uniform Security Services
C.1 Project Manager/Supervisor
C.] Include the background, egwrlenm training, certifications, and resume(s) of the Project Manager/Supervieor and
the guards that your firm will assign for this contract.
Leo Leon — Allied Universal Service Manager (Service Account Manager)
Leo Leon recently joined Allied Universal in his new position as Service Manager through the U.S.
Security Association acquisition in February, 2019. Leo is responsible for the oversight of daily
I 1 operations and compliance for several accounts in the Coachella Valley. His position as Service Manger
includes recruiting new personnel, managing accounts with a heavy emphasis in working with clients, attending client meetings,
site security assessments, By developing communicative relationships with his clients, I" is able to understand, identify and
execute innovative solutions for each client's specific security requirements.
Allied Universal Security Professional Steven Otto — Worldng at the Cin of
Palm SprinEB Account
s>�sure��5k '
i� fifer Steve serves in his current position for the City of Palm Springs account as Supervisor
in charge of 15 security officers. in his position he is responsible for daily operations
and compliance for our accounts under the City of Palm Springs contract. Steve has
been in the security industry for 1 I years. Steve is a native of Chicago wing relocated
to the Coachella Valley in 1992. Mr. Otto has served the City of Palm Springs account for 8 years. During his tenure with our
clients he has established excellent relationships with City employees and the Palm Springs Police Department with daily
interactions. Steve received certifications for firearm, chemical agent, baton and handcufCy
Jack M. Renshaw, CSP — Allied Universal Regional Vice President, San Diego and Palm
Desert
Jack Renshaw has been employed with Allied Universal since 2011 During hiv time with Allied
Universal, he held the position of Regional Manager until he was promoted to Regional Vice President in
2015. Since that time, he directly oversees all account activity and operations within the San Diego and
Palm Desert Region with a hands on and accessible, client centric approach. Jack is accountable for all
financial and administrative functions for 160,000+ hours per week with 4,500 employees. He directs
compliance of security management and staff with established policies, procedures, and standards,
including managing to potential threats, deployment of resources, crime trending, mobility writs, leveraged law enforcement
partnerships and overall visibility in the marketplace.
Prior to joining Allied Universal, Jack held other management positions since 1979 such as General Manager, General Coatings
corporation (7 years); Senior Vice President, New Way Landscape (5 years) and Regional Manager for US Airways (24 year
tenure). Jack holds a BS degree in Business Administration from Slippery Rock University, as well as, University of Maryland
Business Management and is a member of the fohowing associations: American Society of Industrial Security (ASIS);
Building Owners &. Managers Association (BOMA); Institute of Rea! Estate Management (IREM); San Diego Downtown
Partnership and San Diego Chamber of Commerce
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LLIEDUNIVERSAC
Suzie Salazar — Allied Universal Branch Manaeer
Suzie is a lifelong resident of Palm Springs since 1972. She moved briefly to Newport Beach in 1986
and joined the law firm of Gibson, Dunn & Crutcher as a legal secretary. She relocated back to the desert
r in 1988 to join the law firm of Schlecht, Shevlin & Shoenberger in Palm Springs as a legal secretary and
paralegal for 16 years. She decided to embark upon a career change to the security industry and joined
Boyd & Associates in 2008_ While employed with Boyd, Suzie was responsible for a large book of
business and her client retention rate exceeded industry standards. With the Universal Protection Service acquisition of Boyd
& Associates, Suzie joined the Universal family in 2013 as Division Manager. In 2017, Suzie received a promotion to Branch
Manager. Her attention to detail, strong customer service and client retention is a true asset to the Desert Cities office. Suzie
has volunteered countless hours in local philanthropy charities since 1989 serving on the Board of Directors of Junior Service
League as well as a 6 year member at large with her daughter in National Charity League and is an active member of
Community Associations Institute. Suzie has one daughter residing in San Diego who just received her Bachelor of Science
in Nursing.
Charles BohnenberQer — Allied Universal Vice President. Government Services
1 Charles Bohnenberger entered the private security industry more than a decade ago, bringing nearly 30
years of experience in the public and private sectors. He leads Allied Universal's business in the local,
it
state and federal government markets to provide security services to public agencies. He is responsible
for contract compliance, financial performance, service offerings and brand development in such
specialties as airports, port facilities, transit systems, government -owned utilities, courthouses and ih
federal government facilities.
His experience in the public sector includes serving as a senior advisor to Pennsylvania Governor and former US Secretary of
Homeland Security Tom Ridge, and as an appointee in the George H.W. Bush Administration serving on the White House
staff. His private sector experience includes serving as Senior Consultant with IBM and as IBM's Liaison to the US Department
of Homeland Security, where he coordinated the company's efforts supporting the establishment of that Federal Agency He
has also served as Senior Vice President and Team Leader of Government Banking for Santander Bank.
Bohnenberger holds a B.A. in Political Science from Villanova University and a Master's Degree in Public Administration
from the University of Pennsylvania. He represents Allied Universal as a member of industry -related organizations such as the
American Public Transit Association (APTS), the International Association of Chiefs of Police (fACP), the National Sheriffs
Association (NSA), and the National Association of Security Companies (NASCO) Federal Protective Service Advisory
Council. He holds positions on various committees within these organizations and serves as a subject matter expert to their
membership, helping to develop best practices and industry standards.
City of Palm Sorinas Securitv Atticers
Eduardo Stemple
5
,
6
Steven Otto
5
15
Mario Cruz
2
8
Nick Senoo
3
4
Bradley Benue
5
10
Dani Dalke
3
5
Jonathan Angus
3
8
Michael Van Buren
4
15
Frederick Elliott Woodsen
1
11
Ben Williamson
5
8
Marcus Matthews
5 months
3
Keene Antonio Rivers
6 months
12
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OLLIEQUNIVERSAC
SECURITY OFFICER QUALIFICATIONS: To perform this job successfully, the individual must be able to perform each
essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience
required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Minimum high school diploma or equivalent required. Current or prior military experience, or college education
in the security Geld desirable.
• Minimum professional -level security industry experience required. Prior experience in the law enforcement,
military and/or customer service highly desired. Prior supervisory experience required. Experience in
scheduling, operations or other functions of the security industry a plus. Some client sites may have specific
requirements, such as mall security experience, that will be required in addition to any company specifications.
• Must possess a valid state (or county) issued Security Guard license (in locations where such is required), or
have applied and subsequently be issued such a license prior to employment As a condition of cmployrnent,
employee must successfully complete a background investigation and a post-offer/pre-employment drug test.
Additionally, as a condition of continued employment, employee trust maintain current active status of their
Guard License at all times, and must carry the license at all times while on duty.
• May require a current state driver's license, clean driving record (no points in prior 3 years), and the ability to
safely operate a golf cart and/or vehicle if assigned to a position requiring operation of such vehicles.
• Ability to write effective and concise reports in neat, legible handwriting is required. Working knowledge of
personal computers and Microsoft Office software and email a considerable plus.
• Demonstrated ability to be very customer service oriented, with the ability to professionally interact with all
levels of individuals in a courteous manner, and to de-escalate situations before they become hostile or
unpleasant.
• Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize
multiple competing assignments and effectively manage deadlines.
• Professional, articulate and able to use good independent judgment and discretion
• Outstanding verbal and written communication skills required. Ability to successfully interact at all levels of
the organization, including with clients, while functioning as a team player required.
• Ability to train and coach others, and to effectively enforce post orders, security standards and company policies
equitably and consistently.
PHYYSiCAUMEN-FAL REQUIREMENTS AND WORKING ENVIRONMENT:
• While perforating the duties of this job, the employee is regularly required to use both hands, is frequently
required to stand, sit, stoop, talk and hear (communicate verbally in person and via regular telephone equipment),
and must be able to read computer screens, correspondence and reports in English.
• The employee must constantly walk, stand, reach with both hands and arms, and may drive a vehicle. The
employee may occasionally lift and/or move up to 40 pounds. May be required to climb stairs or ramps on a
regular basis, May require periodic running. Must be able to perform these duties in the event of a security or
emergency situation and be able to take a leadership role in assisting others to perform these functions.
• The job is generally performed in various environments, including outdoors, in parking structures, and in retail
settings, and the employee may be subject to adverse conditions such as rain, cold or heat for extended periods
Of time.
• The ambient noise level is usually quiet, consisting of normal conversations, business machines (copiers,
printers, etc.) and telephones, but occasionally may be above -normal for portions of the shift.
• The employee must be able to concentrate on details, work under deadline pressures, apply sound logic and
judgment, and prioritize tasks azd responsibilities,
• Must be able to focus and multi -task in busy environment, with the ability to successfully handle stressful
situations in a calm and professional manner.
• Must be able to clearly speak, read and write English.
C.2 'Training Program
C.t Provide bow your employees are educated, trained, and prepared for unarmed uniformed security services. Include
any continuing education or other training programs that your employees must attend to keep abreast of current
applicable laws, codes, and ordinances that pertain to unarmed uniformed security services.
City of Palm Springs — Security Guard Services 26
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Experience shows that virtually every measure of security professional quality can ultimately be tied back to learning and
development. Your security program can only succeed if the security teams that support you are trained, knowledgeable and
prepared. As the industry's training leader, Allied Universal also believes that security professionals should not just be prepared
for a job, but for a career. We are committed to providing the City of Palm Springs with the security industry's most
highly trained and prepared security professionals and managers.
Our award -winning learning and development program goes beyond traditional training and provides enhanced course
offerings, compliance functionality and opportunities for employee growth. Our comprehensive training program is the starting
point for security professionals' growth and development. A range of mandatory and voluntary training modules are offered
pre -assignment, on rthe job and as continuing education as security professionals strive to stay current with industry trends and
your evolving needs. Our dedicated training department consists of an experienced and creative team of professionals
committed to keeping training innovative and informative. They support more than 50 professional and certified trainers across
North America.
Allied Universal Institute is the umbrella under which all
formal training and development opportunities exist.
Training is tailored for specific roles:
Allied Universal Security Professional
Training: There are Five Phases of security
professional onboarding and development.
I . New Employee Orientation
2. On -the -Job -Training Post
Certification
3. Core Training
4. Quarterly Site Training
5. Vertical Market Training
l
.Mbstitute
There are specific timefiames for completing each Phase, as well as testing guidelines to ensure comprehension.
Awed Universal Supervisor Training: This is the next step for a supervisor and includes trainings such as Principles
of leadership, Time Management and Supervisor Essentials.
Awed Universal Management Training: This includes courses on Security Management Essentials and must be
completed when an employee moves into a managerial position.
Allied Universal IRadersbip Training: This is for senior operational and business development leaders and includes
Leadership Essentials, Coaching, Delegating, Process Improvement and Crisis Management courses.
Methods of Training
l3cuer-trained security professionals and managers not only help minimize risk and maximize safety, but ultimately provide a
higher return on your investment. Allied Universal offers a variety of training options to ensure your secunty team has access
to the information they need, when and how they need it
City of Palm Springs — Security Guard Services 27
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720669.1
"L IEDUNIVERSAV
too
Training Methods
(courses, videos,
webiners, modules),
000:000t courses completed
since 2009
Iast=tW,led VMaftostructisMedTraining (WIT)
Employees benefit Tra`nieg designed to ahnutalo Ore trati t:oral dessroom
from hands-on or xem W esperferma definared in a virtual envImmment
mabudwis in when the instructor and earner am In separate towflons
dassmom and grog settings, Qa-tAe-lab-Tralaing
quostoas uin be addressed &1u sWeirrc and orstornued training is conducted
and tosting conducted. al year location A wstomraed ched(W is entered
into our online dafebasis toensure wmprmraoe,
Smarfobnsed learutrrg
EtV oycos am trained on neat
.fa situations that happen In
the 'earnor's environment
This tf8ches security ro
professionals how to read y.,
end male doeslonswrtan
certain scenarns anise
Alter each training ptograrn is delivered, knowledge is tested to ensure security professional comprehension. You have peace
of mind knowmg that security professionals are well trained and prepared to exceed your expectations.
Compliant! Tracking
Compliance tracking through the Allied Universal EDGE allows training to be accurately recorded and reported. Trainers and
managers can track security professional progress through initial, specialty and refresher training, and verify compliance.
New Employee Orientation
New Employee Orientation (NEO) is
Phase One of the Five Phases of Security
Onboarding and Development. NF.O is a
three-hour interactive training program
designed to help position our employees
for a successful career with Allied
Universal. NEO will help build
confidence and pride in each employee's
personal brand and in the Allied Universal
brand.
On -the -,Job Training (OJT) Post
Certification
New Employee Orientation - Be Phenomenal
Welcome to Allied Universal: 0nboarding,
i1_r�71�� polretesand lssracedures
Safety and Emergency Management
Legal goners and umttattarrs
Final %a m 90% or higher c
Phase Two of Allied Universal's Five Phases of Security Onboarding and Development is OJT Post Certification. Allied
Universal recognizes that a work site's policies, procedures and post orders cannot be learned in a classroom but must be learned
at the work site. Security professionals will be prepared for your individual needs and know how to effectively manage your
security program
OJT is site -specific and customized to the City assets. This training is guided by a checklist which is entered into our online
database providing a checkpoint to track completion.
City of Palm Springs — Security Guard Services 28
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720669.1
it':'LLIEDUNIVERSAC
• Access Control
• Rye Alarm Response
• Opening/Closing
• Report Writing
• Bomb Threats
• ID Checks
Procedures
• Terrorism Awareness
• CPR/First Aid/AEO
• Key Control
• Parking & Enforcement
• Use of Telephones
• Electrical
• Mechanical
• Parking Lot Security
• Vehicle Assistance
Emergencies
Emergencies
• Patrol Techniques
• Water Leaks
• Equipment Removal
• Media Relations
• Post Responsibilities
• Weather Emergencies
Procedures
• Medical Emergencies
A security presence is important, but a motivated, directed security presence with a purpose, assignment and goals is even more
effective and critical to your organization. OJT and post orders define the role of your security professionals, develop a team
prepared just for you and help guide your security program.
Vehicle Operadon
Dever and Specialized Patrol Vehicle training are each two-part courses designed for security professionals who will drive an
Allied Univeml- or client -owned vehtcle while on duty. Courses are conducted by an Allied Universal trainer, and are also
available online.
Cor/Ruck
Seghsratr and T=3
Wcyde
Golf tart
• Driver/Vehide Policy
• Definition of Segway
• Bicycle Basks and
• Golf Cart Daily
• Rules on Vehicle Operations
and 7-3
Safety
Inspections
• Patrol Driving
• Description of Now
• Rules of the Road
• Golf Cart Operation
• Accident Reporting
Segways and T-3s Work
• Preparation for Bicycle
• Safe and Secure Golf
• Vehicle Inspection Check1st
• Important Safety Tips
Patrol
Cart Parking
• Whide Trip Log
• Accident Reporting
Procedures
• Driver Training Practical
Application Checklist
The second part of vehicle training occurs at the work site, with the actual patrol vehicle. Checklists guide the student and the
trainer through the safe operation of the patrol vehicle, using the actual patrol routes. Well -trained vehicle operators are both
safe and effective. and set the expectation for safe practices for others at your location.
City of Palm Springs— Security Guard Services
29
Page 103 of 124 Revised: 1/31/18
OLLIEDUNIVERSAC
Core Training and Continuous Learning
Allied Universal Security Professionals have many opportunities to further their career and expand their knowledge through
various training.
Core Training
Core Training is Phase Three of the Security Development process. It consists of 20 lessons, each with an exam that must be
successfully passed (score of 80% or higher)_ Core Training must be completed within six mouths of hire; compliance is tracked
through our online compliance management system, WinTeam,
• Introduction m Conrad Security
• tlega; Aspects of Private Security
• Note Taking and Report Writing
• Importance of Documentation
• Patrol and Observation
• Uabl8ty and toss Prevention
• Post orders
• Appearance arm]Wellrmn
• Exupttml Customer Cam
• Dlfftcuft People or Situations
• Intmductlon to Safety
• Personal Safety
• first Aid, CPR and AED
• Harassment
• Workplace Violence
• Emergency Management
• indicators of Terrorist Surveillance
• Video Surveillance
• Bornb7hreats
• Media Management
CPR/Flrst Aid/AM Certifications
Allied Universal offers CPF, First Aid and Automated External Defibrillation (AED) uniting. Many of our full-time trainers
are certified instructors for First Aid/CPR/AED. Training can be conducted in a variety of ways including at a local office pre -
assignment, using an outside certifying agency, or by trainers at your propertic& We ensure that trained employees receive the
appropriate certificates and track certification anniversary dates in our online compliance system
Additional Online Course Offerings
More than 1,000 assets including training modules, webinar& videos and learning tools are available through the Allied
Universal EDGE, our online learning management system. New topics are constantly added. our employees have on -demand
access, through eLearning, and in 2017, more than 1,000,000 courses
were successfully completed through the EDGE..` °
CuMomer Service
Allied Universal places a high priority on customer service and we
understand that it is a cntical component of any security program.
Some additional ways for employees to improve their customer
service skills include:
• Exceptional Customer Care: The best way to provide
customer service as a security professional is to be client
focused. This course examines how to exceed customer's
needs and win them over for life.
• White Glove Customer Service: This course covers the
tools necessary to provide a higher level of customer service
and better manage perception to create an excellent
impression and communicate effectively
City of Palm Springs Security Guard Services
- __.
officer Ono enanunmr WM ftrnaiess
skWkwWsraft
30
Page 104 of 124 Revised: 1/31/18
7206691
A:LLIEDUNIVERSAr
Ongoing and Refresher Training
The key to effective learning and Icing -term performance excellence is the reinforcement of initial training by way of an
effective, structured process. Per your annual requirements, we can provide refresher training on a variety of courses. Local
and branch management and regional training staff continually deliver a number of company -wide training modules as well as
programs customized to meet market- or client -specific needs Allied Universal managers will work with you to select training
appropriate for the security professionals at your facility helping to ensure that ongoing training is a priority Possible training
topics:
Ongoing
• Rre Alarms • Medical Emergencies
• Suspicious Persons/
• Customer Service
• Access Control • Broken wlndours
Disturbances
• Safety Awareness
• Bomb Threats • Patrol
• Water Leaks
- Elevator Entrapments
• Water Leaks
• Power Outages
Safety Training
Safety training is of paramount importance to Allied Universal. We monitor emerging safety topics and introduce them into
our evolving training programs. if you have a speck need that requires safety training, we can address it with well -prepared
security professionals.
Fire Safety Prp[eesignal
• Detecting and pwawdritfovea
• Classes of fire
• Reacting to fires
' fire extinguishers
• Avoldkig lnjurGea
• Hemtlau matefiats
work soft
• vebta�e eatapr
• LMform%jx tec&a equipment
• Alceitol, mugs and waapons
,10 Heavy a"i ment
* Potential intruders
• Rote ofthe supervisor
Slaty hasards
• Back safety
• Prrvenring slips and faros
• lRoodborns pottmMs
Noire In the workptece
• Er�oneami®
• Computer smarts
• If the spas fits
• Preventing wwkplace viola"a,
- Actidm Reporting
%VWIPUMt Pswrntion
• Wo*oace violence overview
• woming signs
• Preaendon
• BtAlying
• pome4itic partner violence
• Atli" shooter
r tiasidnk4yourground
' tretadersid" rate In workplace
Vnilente pnrverr6on
Safety and secunty work hand -in -hand and a range of safety training means our security professionals can champion safety
initiatives, helping to ensure a safety conscious work environment.
City of Palm Springs - Security Guard Services
31
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720669-1
R7t;s`�LIEDUNIVERSAC
�.
Supervisory and Management Training
Preparing for leadership roles at Allied Universal can be accomplished througb our management training. This learning is
essential because you need the support of knowledgeable and efficient managers.
Allied Universal Supervisory and Management Training
Supervisor Training
Readies first-time supervisors
for their leadership roles and
helps them to engage our .
security pmlessionats to ! t
effectively meet your
needs
• Introduction to
Allied Universal
• Roie of the Supervisor
• Allied Universafs Training
Process
• Employee Relations for
Supervisors
• Report Writing for Supervisors
• Coaching & Counseling
• Progressive & Attendance
Discipline
C.3 Sample Activity Patrol Report
City of Palm Springs
7,u6r;9 °.
32
Page 106 of 124 Revised: 1/31/18
"I'LIEDUNIVERSAr
C3 Provide a sample Activity Patrol Report that your firm will be using to document their daily security and patrol
services.
Atthity Repots
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City of Palm Springs
33
Page 107 of 124 Revised: 1/31/18
720669 1
aLLIEDUNIVERSAC
A¢th9ty Report
a.' • City Of Palm SPHOP Patrol 352 0597 a4305n -11MO
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ON At macy: 24 m
City of Palm Springs
K11
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720669_:
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officer l2tae: Otto. Sam A
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City of Palm Springs
Page 109 of 124 Revised: 1/31/18
720669.1
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City of Palm Springs
y
Page 110 of 124 Revised: 1/31/18
720669.1
0"OL4IEQUMIVERSAU
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City of Palm Springs
37
Page 111 of 124 Revised: 1/31/18
7200601
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City of Palm Springs 38
Page 112 of 124 Revised: 1/31/18
720669
4CAULLIE0UNIVERSAr
CA Patrol Service
CA Provide a detailed account of what your firms patrol service includes and based on the specifications defined for
areas needing only patrol services, approximately how much time is recommended to complete the patrol.
A dedicated patrol officer 56 hours per week currently being
monitored on the City of Palm Springs "Go Request" software app.
Patrol officers responsibilities include observe and report, remove
transients in public areas, assist train station passengers to unlock
bathrooms. conduct headcount of each train passenger getting on and
off of trains, report graffiti. respond to City's emergency requests,
assist local Law l;nforcement with issuing City citations for various
municipal code violations, uatfic control, trash receptacle checks,
transient conflict resolution and loitering.
C.5 Guard Management and Reporting Software
C.5 Provide detailed specifications and City access of Guard
Management and Reporting Software to be used for Daily
Activity Reports (DARs).
OftSOt!O owWmjed parr :'or to f°k= The iiiv uy
m0ftrap - a tm bead /ar Ha n akw m trie MW
H E L I A Ulied Uruversal utilizes Heliaus which is a revolutionary integrated solution that goes
beyond responsive or reactive solutions. It is not just a tour or incident management
system, but a comprehensive workforce management solution with Artificial Intelligence
(AI) technology at its core Key features of HBLIAUSO that make it the perfect tailored solution include the following:
• Zone -based site controls, as pictured to the right, and smart sensors trigger workflow actions for particular areas,
giving you and your security management team a level of customization suited to your needs.
• Automated post orders ensure that security professionals have immediate access to constantly updated site
information and instructions, ensuring that they are always informed and on task.
• Null mobile Integration allows security professionals to write incident reports, perform safety inspections, log
visitors, and more while on the move, keeping your site monitored at all times.
• User-friendly dashboards allow security management to track incidents, daily activity, and more, enabling instant
visualization of rca►-time information to allow for easy identification of program efficiency and improvements
TheCity has full access to this program to monitor our performance.
City of Palm Springs 39
Page 113 of 124 Revised: 1/31/18
720669.1
t AULLUEDUNIVERSAI:
SECTION D: Local Preference
D.I. Local Preference
D. Pursuant to the City of Pahn Springs Local Preference Ordinance 1756, in awarding contracts for services, including
consultant services, preference to a Local Business shall be given whenever practicable and to the extent consistent with the
law and interests of the public. The term "Local Business" is defined as a vendor, contractor, or consultant who has a valid
physical business address located within the Coachella Valley, at least six months prior to bid or proposal opening date, from
which the vendor, contractor, or consultant operates or performs business on a day-to-day basis, and holds a valid business
license by a jurisdiction located in the Coachella Valley. "Coachella Valley" is defined as the area between the Salton Sea on
the south, the San Jacinto and Santa Rosa Mountains on the west, and the Little San Bernardino Mountains on the east and
north. For the purposes of this definition, "Coachella Valley" includes the cities of Beaumont and Banning and the
unincorporated areas between Banning and the City of Patin Springs. Post office boxes are not verifiable and shall not be used
for the purpose of establishing such physical address.
The consultant will also, to the extent legally possible, solicit applications for employment and proposals for subwntractors
and sub -consultants for work associated with the proposed contract from local residents and firms as opportunities occur and
hire qualified local residents and firms whenever feasible.
In order for a business to be eligible to claim the preference, the business MUST request the preference in the Solicitation
response (see Attachment A) and provide a copy of its current business license (or of those it employs for this project) from
a jurisdiction in the Coachella Valley. A non -local business that requests the preference based on employing local residents
must provide proof of full-time primary residency from a jurisdiction in the Coachella Valley with the proposal. The City
reserves the right to determine eligibility.
We have completed Attachment A and have also included our business license in Section A.
D.2 Team Members
D.2 List all team members with local expertise. Clearly define their role In the overall project.
Managing Security for your Community
The team is anchored by our Regional Vice President Jack M. Renshaw. Jack is
responsible for overseeing and directing all operational, financial and administrative
functions for the Palm Springs and San Diego region. He is ultimately responsible for
client satisfaction, contract compliance and quality assurance. Jack's outstanding career
reflects over three decades of success in various leadership positions with a strong focus
on client value management.
Branch Manager Suzie Salazar is responsible for ensuring that our City of Palm Springs
team is able to secure the resources needed for the account, including coordinating training
and recruiting efforts that are shared across the branch. She supports the operations and
manages a branch that encompasses Patin Springs area.
Service Manager, Leo Leon is also available 24 hours per day, 7 days per week. He is
the daily point of contact for all operational matters and the first line of support from the
branch. He conducts site visits, inspections, and quality assurance activities related to our
employees and infrastructure. Leo is also responsible for ensuring operational stability and
success for day -today activities, as well as the emergencies and other events as they occur.
Leo is available to resolve any accounts payable questions, order equipment, uniforms
City of Palm Springs 40
Page 114 of 124 Revised: 1/31/18
720669.1
::,6LIEDUNIVERSAC
and other items necessary to support our employees assigned to your sites. The Service
Manager assists in staffing, verifying payroll and billing accuracy to ensure that our
employees art paid accurately, and on time, and City of Palm Springs is billed properly
and on time.
Steve Otto is the She Supervisor for the City of Palm Springs. He manages and directs
the security operations in support of the Service Manager's mission. Steve provides direct
supervision for the security professional force, ensuring accomplishment of contract
requirements and compliance documents. He ensures compliance with orders, policies,
and procedures, with emphasis on safe conduct of operations and courteous treatment of
the City staff and visitors.
As Vice President of Government Servitm C►arks l hnenberger leads guidance,
training and other resources to local security officers and managers. Charlie maintains
excellent relationships with local teams, and proactively implements programs and
procedures to ensure quality, regulatory compliance, and sharing of best practices. No
other contract security company has resources such as these to support City of Palm
Springs. Charlie has nearly 30 years of experience in the public and private sectors to
include serving as a senior advisor to Pennsylvania Governor and former US Secretary of
Homeland Security Tom Ridge, and as an appointee in the George H.W. Bush
Administration serving on the White House staff. His private sector experience includes
serving as Senior Consultant with IBM and as IBM's Liaison to the US Department of
Homeland Security, where he coordinated the company's efforts supporting the
establishment of that Federal Agency. He has also served as Senior Vice President and
Team Leader of Government Banking for Santander Bank.
Our Branch office staff in Palm Desert including recruiters, human resources staff and quality assurance team are the
first line of support for our site management team.
Regional Recruiter Anjelles Galindo and a team of local and regional resources
dedicated to Talent Acquisition, partner with the Buffalo branch management to fill
vacancies. Our Applicant Tracking System (ATS) is fully integrated with Operations and
allows the team to drive candidates quickly through the process. The Recruiting team, in
conjunction with Operations, uses the following sourcing streams to find the best
candidates: Conanumity-based Organizations, Social Media, a host of Internet Sites
(Glassdoor, Indeed, CareerBuilder and ZipRecruiter), Internal Job Fairs targeted to
locations in need, Colleges, Veterans Groups, and Employee Referrals ($1,000+ per
City of Palm Springs 41
Page 115 of 124 Revised: 1/31/18
720669.1
ATTACHMENT "C" (REVISED) PER ADDENDUM 01
'THIS FORM MUST BE COMPLETED AND !SUBMITTED IN A UPEBMLX JfAL ED
ENVELOPM "Cost Proposal fgZwith Envebpe 01, TechnicalWork PropasaP)
REQUEST FOR PROPOSAL (RFP 011-19)
UNARMED UNIFORMED SECURITY SERVICES OF CRY FACILITIES
COST PROPOSAL "REVISED" PER ADDENDUM 01
COST PROPOSAL
Responding to Request for Proposal No. 11-19 Unarmed Uniformed Security Senrioes of City
Facilities, IANE will accept as full payment the following specified Itemized Unit Rates Per Hour
hamad Qn a0yal hours of service provided for providing all labor, supervision, services,
materials equipment, supplies, transportation, training, and any other miscabneous items
required to perform the unarmed uniformed security guard services. The undersigned Proposer
proposes and agrees to provide all work and services necessary to deliver the unarmed
uniformed security services as dented in the Scope of Work herein. Note that Hours are
ESTIMATED and subject to change by the City.
Rates per hour represent the amounts proposed to provide the services, and are NOT based
upon the actual hourly rates paid to the cor*acWs employees. Contractor Is expected to
follow all applicable Federal and State Employment laws, rules and regulations. Invoices shall
be sAci ted to the City on a Monthly Basis for utiml gjCdjU Miglemd, not in advance or
anticipation of services 'to be rendered' and are payable by the City within 30 days.
PROPOSAL PRICING FORM
ANNUAL
PATROL
BILLING, RATE
HOURS
MEEKLY
COST
ROUTE
COST
(WEEKLY X
52)
Palm Springs
Train Station
$ 21.46
e
$ 171.68
$ 9, 927. 36
Paws
Palm Springs
Public Library
$ 21.46
47.5
$ 1,019,35
$ 5 3 , 0 0 6.2 0
Weiwood Murray
Memorial Li
$ 21.46
84
$ 1,802.64
—�
$ 93, 737.28
Downtown
Parking Facilities
$ 21.46
168
$ A,605.28
$$187, 474. 56
and Public
Restrooms
Downtown
(Baristo) Parking
: 21.96
16.5
$ 354.09
S $18, 412.68
Structure
Downtown City
Owned and
Historic
$ 21.46
55
$ 1,201.76
$ $62, 491. 52
Properties
Patrols
Page 116 of 124 Revised: 1/31/18
720669.1
City Parks
$ 21.46
71
$ 1, 523.66
$y$79 ,230.32
Patrols
Vacation Rental
s 21.46
68
$ 1,459.28
$$ 7 5, 882 .56
Compliance
City Council and
other Public
$ 21.4b
11
236.06
S
$ $1z , 275.12
Meetings
Supervisor
$ 24.42
40
3 976.80
$$50, 793.60
GRAND TOTAL FOR SECURITY GUARD AND PATROL SERVICES
ANNUAL COST
$ 642,2�1.20
(Price In figures)
Six hundred
and 20 cents
forty-two
thousand, two hundred thirty
one dollars
(Price In words)
Special Note The hourly rates are tnokatve of all other costs, (including overtime, holiday pay,
or special pay), and will be considered "all4ndusive', Including the firm's costs for as labor,
vehicles, equipment, materials, tools, services, and special skills required to perform the
security guard and petrol services. Akernadve cost proposals will be mliected.
OPTION A:
The City reserves the right to request armed guard services if necessary. Please provide an
hourly rate for armed security guard services in the event that these services are needed at a
later date.
&=d , 'rudix MW Servkes S 25.16 hr
For the initial three (3) years of the Agreement tern, the annual amount shell be
facer!. For optional years 4 and 5, Contractor may request a price adjustment not to exceed the
Bureau of Labor Statistic's Consumer Price Index (CPI) for the LA/Riverside/Anaheim region for
the prior 12 month period et%dive on the anniversary date. Optional renewal years 4 and 5,
and any associated CPI Increase, are at the mutual consent of the City and the Contractor.
NOTE: This pane MUST be manualW siagSd.
Universal Protection Service LP dba Allied Universal Security
Certified by: .r°t1r1...
Finn Name
Signature of Authorized Person
Steve Claton
PdnW Name
President, Southwest Region
Title
May 22, 2019
Date
6
Page 117 of 124 Revised: 1/31/18
720669,1
!%LLIEDUNIVERSAC
July 15, 2019
Leigh Gileno
Procurement Specialist
City of Palm Springs
3200 E. Taquitz Canyon Way
Palm Springs, CA 92262
RE: Discussion of Terms, City of Palm Springs RFP 11-19, Unarmed Uniformed Security Services
Dear Leigh,
It was a pleasure speaking with you last week as we discussed the possible award recommendation for
the Unarmed Uniformed Security contract for the City of Palm Springs. Allied Universal is proud to have
been a trusted partner with the City for many years, and would be honored to continue to protect and
serve the people, employees, and visitors of the City for years to come.
Several items required further consideration and/or clarification. Allied Universal is pleased to provide
the following responses to the City:
1. Training: The City has requested that if awarded the contract, Allied Universal would insure that all
new officers, as well as incumbent officers who have not yet received, be trained with Allied Universal's
onboarding and initial training modules. This is acceptable and agreed to by Allied Universal.
2. Vacation Rentals: The City wanted Allied Universal to confirm whether the service under the current
contract for Vacation Rental deployments was being staffed with armed or unarmed personnel. Allied
Universal has confirmed with local operations that the current staff being deployed are "armed"
officers.
3. Pricing: The City has expressed a desire for Allied Universal to consider providing a more competitive
pricing rate for the unarmed security officer positions. After further consideration, Allied Universal
would agree to lower its quoted rate of $21.46/hour to $21.09/hour for these unarmed positions. This
results in our gross total annual cost being revised to $632,034.52.
4. Pricing: The City asked whether the quoted rates would apply for additional sites added under the
contract. Allied Universal would agree to provide the same rates for short term and additional requests.
We would respectfully ask that the City provide 24 hour notice for such requests.
We would be honored to be the chosen security partner for the City of Palm Springs. Please let me know
if there is anything else we can provide to you. Feel free to reach out to me with any additional
questions or to discuss further.
Sincerely,
Allied Universal Security Services
Steve Claton
Southwest Region President
Page 118 of 124 Revised: 1/31/18
EXHIBIT "D"
SCHEDULE OF COMPENSATION
Rates per hour represent the amounts proposed to provide the services, and are NOT based
upon the actual hourly rates paid to the contractor's employees. Contractor is expected to follow
all applicable Federal and State Employment laws, rules and regulations. Invoices shall be
submitted to the City on a Monthly Basis for actual services rendered, not in advance or
anticipation of services "to be rendered" and are payable by the City within 30 days.
Note that Hours are ESTIMATED and subject to change by the City.
PROPOSAL PRICING FORM
ANNUAL
PATROL
BILLING RATE
HOURS/
WEEKLY
COST
ROUTE
WEEK
COST
(WEEKLY X
52)
Palm Springs
Train Station
$ 21.09
8
$168.72
$8,773.44
Patrols
Palm Springs
$ 21.09
47.5
$1,001.78
$ 52,092.56
Public Library
Welwood
Murray
Memorial
$ 21.09
84
$1,771.56
$ 92,121.12
Library
Downtown
Parking
Facilities and
$ 21.09
336
$7,086.24
$ 368,484.48
Public
Restrooms
Downtown
(Baristo)
Parking
$ 21.09
16.5
$347.99
$ 18,095.48
Structure
Downtown City
Owned and
Historic
$ 21.09
56
$1,181.04
$ 61,414.08
Properties
Patrols
City Parks
Patrols
$ 21.09
71
$1,497.39
$ 77,864.28
Vacation Rental
$ 21.09
68
$1,434.12
$ 74,574.24
Compliance
City Council and
other Public
$ 21.09
11
$231.99
$ 12,063.48
Meetin s
Supervisor
$ 24.42
40
$976.80
$ 50,793.60
Page 119 of 124 Revised: 1/31/18
GRAND TOTAL FOR SECURITY GUARD AND PATROL SERVICES
ANNUAL COST
$ 816,276.76
(Price in figures)
Eight Hundred Sixteen Thousand Two Hundred Seventy Six Dollars and Seventy Six Cents
(Price in words)
Special Note: The hourly rates are inclusive of all other costs, (including overtime, holiday pay,
or special pay), and will be considered "all-inclusive", including the firm's costs for all labor,
vehicles, equipment, materials, tools, services, and special skills required to perform the security
guard and patrol services.
OPTION A:
The City reserves the right to request armed guard services if necessary. Please provide an
hourly rate for armed security guard services in the event that these services are needed at a
later date.
Armed Security Guard Services $ 25.16 hr
PRICING FOR INITIAL 3 YEAR TERM AND CPI ADJUSTMENTS FOR OPTIONAL
RENEWALS: For the initial three (3) years of the Agreement term, the annual amount shall be
fixed. For optional years 4 and 5, Contractor may request a price adjustment not to exceed the
Bureau of Labor Statistic's Consumer Price Index (CPI) for the LA/Riverside/Anaheim region for
the prior 12 month period effective on the anniversary date. Optional renewal years 4 and 5, and
any associated CPI increase, are at the mutual consent of the City and the Contractor.
Page 120 of 124 Revised: 1/31/18
�11 W.
EXHIBIT "E"
SCHEDULE OF PERFORMANCE
1. Palm Springs Train Station-6001 Palm Springs Station Road
Security coverage of train operations will be provided based on the scheduled arrival time
of the train per Amtrak Dispatch. Security coverage begins thirty (30) minutes prior to the
train's scheduled arrival and ends 15 minutes after its departure from the Facility, and only
after all passengers have left the station.
Schedule of Performance at the Train Station
Contractor shall provide guard services in conjunction with Amtrak's arrival schedule at
the station. Security guard coverage begins thirty (30) minutes prior to the train's
scheduled arrival and ends after its departure only when all passengers have left the train
station. It is the Contractor's responsibility to contact Amtrak Dispatch to ascertain the
actual arrival of the train and communicate this information to any passengers waiting at
the station. The intent for security services at this location is not only to secure the
property, but to provide a presence at the station since it is located in a remote area and
therefore essential for passenger safety. Therefore it is imperative that a guard be on
location prior to scheduled train arrival and after departure until all passengers have left
the station. Even if actual arrival time is delayed, the security guard shall arrive prior to
scheduled arrival time in case passengers are waiting at the station.
Sunset Limited Route Scheduled Arrival Time
East Bound — Wed., Fri., Mon. 2:02 am
West Bound — Mon, Thurs., Sat. 12:36 am
2. Library Guard Services
The City of Palm Springs requires security guard services at two (2) City -owned libraries,
the Palm Springs Public Library at 300 South Sunrise Way and the Welwood Murray
Memorial Library, at 100 South Palm Canyon Drive. The following tasks shall be
performed at each library:
2a. Palm Springs Library-300 South Sunrise Way
Schedule of Performance at the Palm Springs Public Library
Services at the Library shall be provided 47.5 hours per week under the following
schedule:
Monday
10:00 am to 6:15 pm (7.75 hrs. with 30 minute lunch);
Tuesday
10:00 am to 8:15 pm (9.25 hrs. with 1 hour lunch);
Wednesday
10:00 am to 8:15 pm (9.25 hrs. with 1 hour lunch);
Thursday
10:00 am to 6:15 pm (7.75 hrs. with 30 minute lunch);
Friday
10:00 am to 5:15 pm (6.75 hrs. with 30 minute lunch);
Saturday
10:00 am to 5:15 pm (6.75 hrs. with 30 minute lunch);
Sunday
(library closed-0 hrs.).
A 30 minute or one hour lunch break is allowed for in the daily schedule. Provide an hourly
rate of compensation in the event that additional hours are required at the request of the
Contract Officer for extended library services or special events.
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720669,1
2b. Welwood Murray Memorial Library-100 South Palm Canyon Drive
Schedule of Performance at the Welwood Murray Memorial Library
Services shall be provided seven days a week from 9 am to 9 pm.
A 30 minute or one hour lunch break is allowed for in the daily schedule. Provide an hourly
rate of compensation in the event that additional hours are required at the request of the
Contract Officer for extended library services or special events.
3. Downtown Public Parking Facilities (Parking Structure, Underground Parking,
Surface Parking Lot) and Public Restrooms at Downtown Revitalization Project by
GRIT Development
Schedule of Performance at the Downtown Revitalization Project by Grit Development
Parking Structure, Underground Parking, Surface Parking Lot and Public Restrooms
Security coverage shall be provided seven days a week, year-round and will consist of two
(2) full time security guards on the premises twenty-four (24) hours per day.
Parking Enforcement at Downtown Parking Structure
City of Palm Springs requires enforcement of parking regulations at the Downtown
Parking Structure daily from the hours of 8:OOp.m. to 11:00a.m. This service will
supplement the parking enforcement provided by ACE Parking from 11:00a.m. to 8:OOp.m.
daily.
Contractor shall record/track parked vehicles in the structure between the hours of
8:OOp.m. and 11:00a.m. daily.
City shall provide Notice of Parking Violation pads for contractor to use for citation of
violators. The pads contain a white original, yellow and pink copy sheets along with an
envelope with Citation printed on it. Contractor shall return the white original and yellow
copy to the City of Palm Springs, Attention: Ariana Muniz-Department of Finance, retain
the pink copy and place the envelope/citation copy on the windshield of the parked
vehicle. Contractor shall also take pictures of the vehicle and license plate number with
time stamp to maintain as a record in the event that the violation is disputed.
Contractor may utilize existing online "Heliaus" reporting system to record data and
photos by license plate number for easy future retrieval.
Free public parking is limited to 4 hours maximum.
No public parking is allowed from 3:OOa.m. to 6:OOa.m.
Parking areas designated for employees allow parking up to 12-hours maximum.
Although, at this time, there are no "employee parking stickers" or other identifiers that
distinguish employees from the general public, it is anticipated that at a future time, a
system will be put in place to identify vehicles that are authorized to park in the employee
parking areas.
Report any potential abandoned vehicles, or vehicles creating unsafe conditions to
the Palm Springs Police Department at the non -emergency dispatch number (760) 327-
1441.
Page 122 of 124 Revised: 1/31/18
Coordinate with ACE Parking for the transition of enforcement when ACE Parking arrives
at 11:00a.m. (i.e. provide list of license plate numbers with time stamp between
8:00a.m. and 11:00a.m.) and collect same information from ACE Parking at 8:00p.m.
(collect list of license plate numbers from the hours of 5:00p.m. to 8:00p.m.), to ensure
that citations are issued on any vehicles parked in excess of the four hour maximum.
4. Downtown "Baristo" Parkina Structure-261 S. Indian Canvon Drive
Schedule of Performance at the Downtown "Baristo" Parkina Structure
Services at the Downtown "Baristo" Parking Structure shall be Thursday through Saturday
9:00pm to 2:30am (5.5 hours per day). Provide an hourly rate of compensation in the event
that additional hours are required at the request of the Contract Officer for extended
services at the Downtown Parking Structure or for special events.
Contractor shall note that in addition to the services of the scheduled dedicated guard, the
Downtown "Baristo" Parking Structure is included as a nightly patrol location as described
in Section 5-Nightly Patrol of City -Owned Properties and Historic Sites.
5. Nightly Patrol of City -Owned Properties and Historic Sites
Patrol to be nightly over a period of eight hours from 9:00pm to 5:00am continuously in
a random manner to sites as specified by the City. It is expected that each of the patrol
locations would be visited a minimum five (5) times per site per day (overnight) at
random times. Permanent locations to be included in the nightly patrol are:
• Historic Frances Stevens Park (northeast corner of Alejo Road and North Palm
Canyon Drive at 538 and 550 North Palm Canyon Drive)
• Downtown (Baristo) Parking Structure (261 S. Indian Canyon Drive) -In addition to
general requirements, Security Officer shall check all elevators in the parking
facilities a minimum of every four (4) hours to ensure that the elevators are
operational.
• Historic Village Green (221-233 South Palm Canyon Drive)
• Historic Plaza Theater (128 South Palm Canyon Drive)
• Casa del Camino vacant property (1479 North Palm Canyon Drive south of W.
Stevens Rd.)
Other historic properties to be included in the nightly patrol are:
• Historic Orchid Tree Inn
• Historic La Plaza Shopping Center
• Historic Town & Country Center
• Historic Racquet Club
6. Security Services at City Parks
Security Guard shall patrol the following park sites on Saturdays and Sundays from 9:00am
to 3:00pm in a random order.
■ Sunrise Park 401 S Pavilion Way
Page 123 of 124 Revised: 1/31/18
720669.1
■ Demuth Park 4200 Mesquite Ave
■ Ruth Hardy Park 700 E Tamarisk Rd.
■ Victoria Park 2744 N Via Miraleste
■ James O Jessie 480 W Tramview Rd.
■ Baristo Park 296 S Calle Encilia
Nightly Security Services at Sunrise Park
In addition to weekend patrol of City park sites identified above, specifically for Sunrise
Park, additional security guard services shall be nightly, seven days a week from 10:00 pm
to 5:00 am. Security guards shall provide continuous patrol around Sunrise Park and its
facilities which will include the Swim Center, Leisure Center, Pavilion, Skate Park, and the
baseball fields.
7. Vacation Rental Compliance Security Services
Schedule of coverage is as follows:
Monday 12:30 am — 8:30 am, 6:30 pm-12:30 am (Tuesday)
Tuesday 12:30 am — 8:30 am, 6:30 pm-12:30 am (Wednesday)
Wednesday through Sunday 12:30 am — 8:30 am
(Total hours of coverage per week is 68)
8. Security Services at City Council Meetings and other Public Meetings
This coverage will be for all City Council meetings, generally held on the first and third
Wednesdays of each month starting at 5:00 pm and remaining until meeting has adjourned
and all attendees have departed.
Page 124 of 124 Revised: 1/31/18