HomeMy WebLinkAbout5679 - fSCOPE OF SERVICES AND AGREEMENT FOR
PROCESSING AND COLLECTING ADMINISTRATIVE CITATIONS
Revenue Experts, Inc.
A California Corporation
4600 Campus Drive, Suite 203
Newport Beach, California 92660
(hereinafter sometimes referred to as "COMPANY")
F-11N31
THE CITY OF PALM SPRINGS
3200 EAST TAHQUITZ CANYON WAY
PALM SPRINGS, CA 92262
(hereinafter sometimes referred to as "AGENCY"),
is made and entered into as of this 4—day of �, 2011.
This agreement between the City of Palm Springs and Revenue Experts, Inc. is
for the usage of a processing and collection system designed to enhance the
AGENCY'S ability to obtain code compliance and/or revenue from
Administrative Citations and other items owed the AGENCY.
The COMPANY is authorized to act as an agent for the AGENCY to
collect administrative citations and other items as specified by the
AGENCY. The term of this agreement shall be from July 1, 2011 through
June 30, 2012. Either party may terminate this agreement with 60 days
written notice prior to the renewal day.
2. The AGENCY will provide a mutually suitable arrangement for the
collection of funds, and express authorization to do business on the
AGENCY'S behalf.
3. The COMPANY will: provide forms, notices, toll free phone lines, banking,
web site database access 7/24, postage; maintain files on collected
information and provide this information to the AGENCY to update its files;
provide the AGENCY with comprehensive management reports; and use
its best efforts to obtain maximum results.
4. Administrative Appeals: Reviews and Hearings will be held in accordance
with state law, within ninety days of the appeal date, on a site provided by
the AGENCY. The AGENCY shall be responsible to pay the $25.00 Court
ORIGINAL BID
ANDJOR AGREEMENT
filing fee, if the administrative adjudication decision is overturned by the
Court.
5. First Class Mail: All correspondence will be mailed first class and is
included in the per citation fee.
6. The COMPANY operates a Franchise Tax Board Agency Intercept
Program. AGENCY -issued citations shall not be referred to the program
by the COMPANY for processing without the express, written approval of
the AGENCY. There will be no fee for an unlimited number of debts
placed in the Interagency Intercept Program, but attached to an individual
social security number. There will be a small fee for each social security
number acquisition. If the debts are collected through this placement, a
small percentage of the amount collected will be due the COMPANY.
7. The AGENCY will be responsible for reporting all collections received from
the Interagency Intercept Collections program to the COMPANY, by
submitting copies of the Interagency Intercept Collections program
paperwork and weekly statement and monthly warrant file reporting
payments.
8. The COMPANY shall not be responsible for the AGENCY'S failure to
provide correct or timely infraction information.
9. Funds will be collected, deposited into AGENCY's bank account and
reconciled on a daily basis when collected by the COMPANY. AGENCY
will provide to COMPANY deposit slips and an endorsement stamp. An
invoice for services will be sent to AGENCY by COMPANY on a monthly
basis, together with management reports detailing all monthly activity.
Funds reported as collected by the Interagency Intercept Collections
program will be applied on a weekly basis and included in the monthly
management reports.
10. Fine Schedule: COMPANY shall adhere to the Penalty and Administrative
Fee Schedule described in the AGENCY's Municipal Code, adopted by
the AGENCY Council. No fee shall exceed the maximum penalty as
outlined in this schedule.
11. Fee Schedule is attached as Exhibit A.
12. Compensation: For the services rendered pursuant to this Agreement,
COMPANY shall be compensated and reimbursed, in accordance with the
schedule of fees set forth in Exhibit "A", which total amount shall not
exceed $25,000.00.
AS TO: AGENCY
THE CITY OF PALM SPRINGS
3200 EAST TAHQUITZ CANYON WAY
PALM SPRINGS, CALIFORNIA 92262
AS TO COMPANY:
REVENUE EXPERTS, INC.
A California Corporation
4600 CAMPUS DRIVE, SUITE 203
NEWPORT BEACH, CALIFORNIA 92660
IN WITNESS WHEREOF, the parties hereto have entered into this Agreement as
of the day and year last written below:
AGENCY:
7
Title: City Manager.
Date: -?m Date:
Attest:
B
1esi��
mpson, City Clerk 5#IzaII 1
Approved As To Form:
Date:
City Attorney
COMPANY:
.ram L
1(re-91-1
APPROVED BY CITY MANAGER
Exhibit A
SCHEDULE OF FEES
Basic Services:
Hosting of Web -based Reporting/Management Tool:
Fee for Client Real Time Viewing & Reporting on Client Database =
$50.00/month
Includes:
• Client access to entire database real-time includes up to six user
passwords
• Viewing and printing citation management reports 24/7
• Citizen web site access for viewing and paying citations 24/7
Citation Processing and Collection:
Fee for processing and collecting each citation = $22.00/citation
Fee
(Note: Monthly fees for Citation Processing and Collection shall be the greater of
$22.00 per citation or $150)
Specified services and material covered by the Fee for each citation includes:
• Data entry of handwritten citations and entry of electronically transferred
citations
• Processing and collection of all payments
• Disposition and status updating
• All forms and tracking
• Correspondence tracking and response
• Up to four Notices
• 800 line voice mail information 24 hours per day, 7 days per week
• 800 line customer service answered by customer service representative
• Daily Bank Deposits
• Bank reconciliation
• Comprehensive monthly management reports on issuance and revenue
• All required insurance
• Local corporate headquarters
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Basic Services (Continued):
Credit Card Use Fees (charged to Violator, not Agency):
Fee to Violator to accept payment via credit card = $3.50/use
Administrative Appeals:
In -person Hearing and Toll -Free Hearing Appointments = $75.00/hr
(4-hour minimum every 60 to 90 days, two hearings per hour)
Includes:
• All necessary correspondence
• Taped of all hearings
• Interface with court and client, if hearing goes to court.
Optional Services:
Franchise Tax Board Interagency Intercept Program Services (if utilized):
Social Security Number Access = $5.00/request
(One request for multiple citations attached to one violator)
Fee
Franchise Tax Board Interface 15% of (Interagency Intercept Program) collected
revenue.
Includes:
• Database transfers
• Multiple debts consolidated to one record with total due
• Files sent to IIP
• Noticing
• Daily deposits
• Payment reconciliation
• Deposit reconciliation
• Toll -free customer service inquiry lines
• Web site inquiry and payment access 24/7
• Overpayment verification and refund service
• Customer correspondence as required
• Forms
• Paperwork back-up
• Database updating
• IIP updating
• Monthly management reports
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