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HomeMy WebLinkAbout5679 - bATTACHMENT "A" *THIS FORM MUST BE COMPLETED AND SUBMITTED WITH YOUR TECHNICAL/WORK PROPOSAL (Envelope #1)* REQUESTS FOR PROPOSALS (RFP) 09-18 CITATION PROCESSING SERVICES SIGNATURE AUTHORIZATION NAME OF COMPANY(PR0POSER): BUSINESS ADDRESS: TELEPHONE: CELLPHONE FAX CONTACT PERSON EMAILADDRESS A. I hereby certify that I have the authority to submit this Proposal to the City of Palm Springs for the above listed individual or company. I certify that I have the authority to Wind myself/this company in a contract should I be successful in my proposal. PRINTED NAME AND TITLE SIGNATURE AND DATE B. The following information relates to the legal contractor listed above, whether an individual or a company. Place check marks as appropriate: If successful, the contract language should refer to me/my company as: An individual; A partnership, Partners' names: A company; A corporation If a corporation, organized in the state of: Please check below IF your firm qualifies as a Local Business as defined in the RFP: A Local Business (Licensed within the jurisdiction of the Coachella Valley). Copy of current business license is required to be attached to this document. 720669.1 Please check below whichever applies: Yes, our company certifies that it meets the Conflict of Interest and Non - Discrimination requirements as provided herein. No, our company does not meet the Conflict of Interest and Non -Discrimination requirements as provided herein. 2. My tax identification number is: ADDENDA ACKNOWLEDGMENT: Acknowledgment of Receipt of any Addenda issued by the City for this RFP is required by including the acknowledgment with your proposal. Failure to acknowledge the Addenda issued may result in your proposal being deemed nonresponsive. In the space provided below, please acknowledge receipt of each Addenda: Addendum(s) # is/are hereby acknowledged. 720669.1 ATTACHMENT "B" *THIS FORM MUST BE COMPLETED AND SUBMITTED WITH YOUR TECHNICAL/WORK PROPOSAL (Envelope #1)* NON -COLLUSION AFFIDAVIT TO BE EXECUTED BY PROPOSER AND SUBMITTED WITH PROPOSAL STATE OF CALIFORNIA) ss COUNTY OF RIVERSIDE) The undersigned, being first duly sworn, deposes and says that he or she is the party making the foregoing Proposal. That the Proposal is not made in the interests of, or on the behalf of, any undisclosed person, partnership, company, association, organization, or corporation; that the Proposal is genuine and not collusive or sham; that the Proposer has not directly or indirectly induced or solicited any other Proposer to put in a false or sham Proposal, and has not directly or indirectly colluded, conspired, connived, or agreed with any Proposer or anyone else to put in a sham Proposal, or that anyone shall refrain from Proposing; that the Proposer has not in any manner, directly or indirectly, sought by agreement, communication, or conference with anyone to fix the Proposal price of the Proposer or any other Proposer, or to fix any overhead, profit, or cost element of the Proposal price, or of that of any other Proposer, or to secure any advantage against the public body awarding the contract of anyone interested in the proposed contract; that all statements contained in the Proposal are true; and, further, that the Proposer has not, directly or indirectly, submitted his or her Proposal price or any breakdown thereof, or the contents thereof, or divulged information or data relative thereof, or paid, and will not pay, any fee to any corporation, partnership, company, association, organization, Proposal depository, or any other member or agent thereof to effectuate a collusive or sham Proposal. By: Title: Subscribed and sworn to before me this day of 2018 720669.1 ATTACHMENT "C" *THIS FORM MUST BE COMPLETED AND SUBMITTED IN A SEPERATELY SEALED ENVELOPE#2 "Cost Proposal", NOT with Envelope #1, Technical/Work Proposal*) REQUEST FOR PROPOSAL (RFP 09-18) CITATION PROCESSING SERVICES COST PROPOSAL Responding to Request for Proposals No. 09-18 for Citation Processing Services, I/WE will accept as full payment the following specified itemized Unit Costs based on actual services provided for providing all labor, supervision, services, materials, equipment, software, technology systems/equipment, supplies, training, and any other miscellaneous items required to perform the FULL SERVICE Citation Processing Services for the City of Palm Springs. The undersigned Proposer proposes and agrees to provide all work and services necessary to deliver the Citation Processing Services as defined in the Scope of Services herein. Note that the Annual Units are ESTIMATES only and are subject to change. For the initial three (3) years of the Agreement term, the annual rates shall be fixed. For optional years 4 and 5, Contractor may request a price adjustment not to exceed the Bureau of Labor Statistic's Consumer Price Index (CPI) for the LA/Riverside/Anaheim region for the prior 12 month period effective on the anniversary date. Optional renewal years 4 and 5, and any associated CPI increase, are at the mutual consent of the City and the Contractor. Invoices shall be submitted to the City on a Monthly Basis for actual services rendered, not in advance or anticipation of services "to be rendered", and are payable by the City within 30 days. Unit Costs below are Per Citation ISSUED. If a Unit Cost or "fee" is Not Applicable, indicate "N/A"; if a Unit Cost or "fee" is "No Charge", indicate "N/C" in the space provided. SERVICE DESCRIPTION: UNIT COST (x) Annual Units (=) Estimated* Annual Total Cost Manual Administrative Citation Processing $ 1380 $ Administrative Hearings $ 180 $ Social Security Number Look -Up $ 300 $ Online Access Fee per month $ 12 $ Total Estimated Annual Cost: $ 720669.1 OTHER FEES / OPTIONS: Franchise Tax Board Collections What % of revenue collected? Third Party Collections What % of revenue collected? One -Time Fee to transfer active issued citations from current provider (if applicable) $ Payment Plan Fees: (if patron needs to go on a payment plan to the City for a fine) Fee for Payment Plan of fine $0 to $999 $ Fee for Payment Plan of fine $1000 to $2999 $ Fee for Payment Plan of fine over $3000 $ Any additional Fees or Costs not defined above please describe and enter in the lines provided below: Cost Proposal Submitted by: Company/Firm Name of Authorized Representative Title Signature 720069 1 EXHIBIT "C" CONTRACTOR'S PROPOSAL • I► REQUEST FOR PROPOSAL 09-18 CITATION PROCESSING SERVICES APRIL 18, 2018 3:OOPM TECHNICAUWORK PROPOSAL SUBMITTED BY DATA TICKET"` DATA TICKET, INC. Brook Westcott, Chief Operating Officer 2603 Main Street, Suite 300 Irvine, CA 92614 General: (949) 752-6937; Direct (949) 428-7240 Fax: (949) 752.6033 720669.1 Data Ticket, Inc. City of Palm Springs 949 428 7240 RFP 09.18 ClientServices@DataTicket.com Citation Processing Services TABLE OF CONTENTS DESCRIPTION SECTION FIRM, STAFF, TEAM QUALIFICATIONS AND EXPERIENCE, INCLUDING A REFERENCES A.1 Attachment A A.1 Attachment B A.1 Local Preference A.2 Data Ticket's Background and Qualifications A.3 Sub -Contractors A.4 Key Staff Members A.5 References PROPOSAL ORGANIZATION, CONFORMANCE WITH RFP INSTRUCTIONS, B AND DEMONSTRATED UNDERSTANDING OF THE OVERALLL PROJECT AND REQUESTED SCOPE OF WORK B.1 Conformance B.2 General Understanding and Expectations B.3 Key or Critical Issues WORK PROPOSAL C CA Approach and Methodology LOCAL PREFERENCE D D.1 Attachment A D.2 Team Members with Local Expertise COST PROPOSAL (UNDER SEPARATE COVER) E 7200091 Data Ticket, Inc. 949 428 7240 ClientServices@DataT[cket.com City of Palm Springs RFP 09-18 Citation Processing Services SECTION A: FIRM, STAFF, TEAM QUALIFICATIONS AND EXPERIENCE, INCLUDING REFERENCES 7206691 Data Ticket, Inc. City of Palm Springs 949 428 7240 RFP 09-18 CllentServlces@DataTicket.com Citation Processing Services A.1 Attachment A ATTACHMENT •A" 'THIS FORM MUST BE COMPLETED AND SUBMITTED WITH YOUR TECMCAUWORK PROPOSAL (Envelope ti1)' REQUESTS FOR PROPOSALS (RFP) flg-18 CITATION PROCESSING SERVICES NAME OF COAIPANY(PROPOSER) SIGNATURE AUTKURUATION Data Tldcet Inc BUSINESS ADDRESS: 2603 Mam Street Suite 300 Irvine CA 92614 TELEPHONE:949-428-7240 CELL PHONE949-612-7854 FAX 949-281-3195 CONTACT PERSON Brook Westrott EPM L ADORE88 Ctcnt $cryic"0DateTlckct,com A I hereby certify that I have the authority to submit this Proposal to the City Of Palm Springs for the above listed Individual or oompany. I certify that I have the authority to �W myseHlthis company in a contract Mould I be successful in my proposal. Brook Westcott, Chief Operating OfTicer PRINTED NAME AND TITLE f.,• ,cr /3 tea/ S� SIGNATURE AND DATE 8. The following Information relates to the legal contractor listed above, whether an individual or a company. Plaee check marks as appropriate: 1. If successful, the contract language should refer to me/my company as: _ An individual; A partnership, Partners' names: _ A company. x A corporation if a corporation, organized in the stale of: CA Please check below IF your firm qualifies as a local Business as dented in the RFP: _ A Local Business (Licensed within it* jurisdiction of the Coachella Valley). Copy of current twsiness license to recltdired to be attached to this doeumenL Please check below whichever applies: X Yea, our company certifies that h meets the Conflict of Interest and Non- Dlscrfminadon requiratments as Provided herein. No, our company does not meet the Conflict of Interest and Non•DlscrirMnation requirements as Provided herein. Pnsc 12 ol'41 Data Ticket, Inc. City of Palm Springs 949 428 7240 RFP 09.18 ClientServices@DataTicket.com Citation Processing Services 2. My tax identification rurmber is: 0-10:A811 ADDENDA ACKNOWLEDGMENT. Acknowledgmnt of Recewt of any Addenda issued by the City far this RFP 1s PmOred by including the allum te"ment vAth your proposal. Failure to acknowledge The Addenda Issued may rout in your proposal being deemed ncn- 'espo slve. In the space provided below, please acfarowfedye Welpt of each Addenda: Adder um(s) 9 NA Islam haMby aCknowle"ad. 7206691 Data Ticket, Inc. 949 428 7240 ClientServices@DataTicket.com A.1 Attachment B ATTACHMENT "B" City of Palm Springs RFP 09-18 Citation Processing Services 'THIS FORM MUST BE COMPLETED AND SUBMITTED WITH YOUR TECHNICALANORK PROPOSAL (Emrebpe #1)' NON -COLLUSION AFFIDAVIT TO BE EXECUTED BY PROPOSER AND SUBMITTED WITH PROPOSAL STATE OF CALIFORNIA) ss COUNTY OF RIVERSIDE) The undersigned, being first duty sworn, deposes and says that he or sre is Brook Westcott of Date Ticket, Inc. gthe party making the foregoing Proposal. That the Proposal is not made in the interests of, or on the behalf of, any undisclosed persar, partnership, company, assoclaition, orgardzation, or corporation: that the Proposal Is genuine and not colixt" or sham; that the Proposer has not directly or indirectly irked or solicited any other Proposer to put M a false or sham Prepmal, and has not directly or Indirectly colluded, conspired, connived, or agreed with any Proposer or anyone else to put In a sham Proposal, or that anyone shall refrain from Proposk1w that the Proposer has not rn any manner, directly or indirectly, sought by agreement, communication, or conference With anyone to fa the Proposal pdoe cf the Proposer or any other Proposer, or to fbc any overhead. profit, or cost element of the Proposal price, or of that of any other Proposer, or to secure any advantage against the public body awarding the contract of anyone interested in the proposed contract; that all statements contained in the Proposal are true; and, further, that the Proposer has not. directly or indirectly, submitted his or her Proposal price or any breakdown thereof. or the contents thereof, or divulged information or data relative thereof, or paid, and will not pay, any fee to any corporation, pan-asl tp, company, association, organization. Proposal depository, or any other member or agent thereof to effectuate a collusive or sham Proposal. 720669.1 Data Ticket, Inc. 949 428 7240 Clie ntServices(MDataTicket.corn T+t; Chief 6paranng offlrnr %ftGrbW VW OwW _tQ before rtm U& 13thft d Npiii 720669.1 City of Palm Springs RFP 09-18 Citation Processing Services 201 s. Data Ticket, Inc. 949 428 7240 ClientServices@DataTicket.com City of Palm Springs RFP 09-18 Citation Processing Services CALWORMIA JURAT WffH AFRANT STATIMMNT GOVERNMENT CODE Q SM2 `tt See Attached Document (Notary, to cross out lines 1-6 below See Statement Below (Lines 1-6 to be completed only by document signers) not Notary) Signature of Document Signer No. i Sigru tt m of Document Signet No. 2 (A any) A notary pubit or other officar completing this certificate verifies only the identity of the mdivdual who Signed the document to which this certificate is attached, end not the truthfulness, aocuracy, or validity of thatdocument State of California County of OIIIfIA TERESA BAWA Mort! PIAic - CatfOrwla tp I I 211 0 ra. IMi Oof 41lB Subscribed and swom to (or afrvmed) before me on this __fL._ day of ji 20 %� by owe Month Year 0)__ (and (2)_. > Names) of Slgner(s) proved to me on the basis of satsfactory evidence to be the person(s) who appeared before me Signature _ C Signature of Notary Public Seat Place Notary Seal Above OPTIONAL Though this section is optional, comp)etng this information can deter alteration of the document or fraudulont reatfachrnont of this form to an unintended document. Description of Attached Document e Title or Type of Document: iiPi12 / ./�._ Document Date: Number of pages: Signer(s) Other Than Named Above 02014 National Notary Assoclation - www.NationalNotarv.orci • I -t3 "S NOTARY (14800.876-M7) Item fi5910 720669.1 Data Ticket, Inc. City of Palm Springs 949 428 7240 RFP 09-18 ClientServlces@DataTicket.com Citation Processing Services A.1 Local Preference Data Ticket is not requesting Local Preference. A.2 Data Ticket's Background and Qualifications Data Ticket is the City's current Administrative Citation Processing and Collections Vendor. We have contracted with the City of Palm Springs since December 2008. The services we have provided to the City of Palm Springs Include the exact services being requested in the City's RFP. In fact, Data Ticket has been providing these services longer than any other vendor in the State of California. Simply put, no other vendor provides the level of service, the advanced technological solutions or the possesses the knowledge we have regarding administrative citation processing. Data Ticket was founded in 1989 and is a California Corporation that provides administrative citation processing, management and collection services for over 150 Agencies. Data Ticket has read and understands the City's RFP. We understand the City requires an efficient system to ensure the highest level of service Is provided to the City's customers in the most cost-effective manner. We believe the City and its customers will continue to benefit from a vendor that has successfully worked with the City for the past 10 years. We also believe the City's customers will continue to benefit from a vendor that will provide seamless operations and extremely high levels of customer service, all within a cohesive solution. We believe If the City continues to utilize our comprehensive services, it will benefit from increased collections, increased compliance and increased operational efficiencies. In addition, we believe the City's customers will benefit from the efficient processing our system offers. Data Ticket's management philosophy and approach to each project we undertake is to: • Represent each client as they would represent themselves if they were providing the same or similar citation and permit management services in-house • Provide progressively advanced hardware and software, so that our clients have reports and information available as they need • Provide professional and well -trained staff to service our clients and their customers • Provide maximum revenue collections for our clients, politely and proficiently Our Citation Processing system Is a 100% web -based citation management solution. Our solution exceeds the City's requirements as defined in the City's Scope of Services. Some highlights of our solution that are Implemented with current clients today are: • Deep Experience in the Coachella Valley — Data Ticket has worked with more clients surrounding and within the Coachella Valley than any other administrative citation processing vendor. Current administrative citation processing clients Include the Cities of Palm Springs, Palm Desert, La Quinta, Indio, Rancho Mirage, Coachella, and others. 7206691 EO Data Ticket, Inc. 949 428 7240 ClientServices@DataTicket.com City of Palm Springs RFP 09.18 Citation Processing Services Right Sized Staffing - Data Ticket does not share employees across departments. For example, our customer service department staff only answers phones; they do not perform data entry tasks. This is a huge benefit to the City as It means each staff member has been well trained and is an expert in their individual field. It also means that we have adequate resources in each department who are focused on exactly the type of work they were hired for and we can fill in for the City when City Personnel take vacations or are reassigned to other projects. No Increase in Fees — Unlike other vendors, Data Ticket does not rely on an annual CPI charge that increases your costs. We maintain the fees agreed upon in our contract unless services are changed, or postage increases. This is beneficial to the City because it eliminates an increase in annual budgetary costs. Flexible Adjudication Processing - Data Ticket provides the capability for our clients' citizens and visitors to request hearings online and provides the option to attach up to three supporting documents. This sets Data Ticket apart from our competitors, who inform customers to request a review or hearing online by completing a form that then must be sent in via mail. Our system allows customers to complete the necessary forms online and send their supporting documentation real- time, thus expediting the process and ensuring the citation has been placed on hold In a timely manner. In addition to the benefits discussed above, Data Ticket's solution provides for: • A 100% web -based solution - none of our clients are left on an old, outdated and/or unsupported version of our software • Automatic Importing of electronically written citations daily (24/7), without any human intervention • In-house data entry services to key manually written parking citations within 24 hours of receipt • Many handheld ticket writer options for our clients to meet their individual needs • A proprietary handheld citation Issuance software that is updated regularly so our clients never have old, outdated and/or unsupported software • A complete audit trail for each citation In the system, Including adjudication history, payment history, notice history, phone notes and registered owner history • A complete edit history of the citation data, Including citation date, time, location, violation and fine amounts • Semi -custom notices that are sent daily, based on each client's business rules • Additional notices, including NSF letters, partial payment letters, payment plan letters and others daily • Data entry for all checks, cash and money orders received via US Mail within 24 hours of receipt • Scanning and storing of all backup received with payments received via US Mail, including envelopes • The ability for customers to pay for, appeal, view citation images and get general citation information via the web, 24/7 • The acceptance of VISA, MasterCard, Discover and American Express via the internet, phone, IVR and US Mail • Real-time authorization, processing and PCI compliance for all credit/debit card 720669,1 Data Ticket, Inc. City of Palm Springs 949 428 7240 RFP 09-18 ClientServicestajDataTicket.com Citation Processing Services payments • Full -service, bi-lingual customer service department with all in -bound and out -bound calls recorded for quality assurance • Online reporting capability that allow our clients to generate real-time reports as often as desired and create new, custom reports that can be saved and shared with co- workers for future use • Delinquent collection processing and interface with a credit reporting agency for weekly updates reflecting payments, mailings, telephone calls and other customer interaction • Daily support from 7am — 5pm, Monday — Friday and provide our clients with after - business hour email address and phone numbers • A fully redundant solution with daily off -site backups to ensure 100% uptime and 100% back-up capability. Data Ticket is privately owned and operated; we have no loans or debt. All our hardware and software are 100% owned, maintained, supported and upgraded by the company. We outsource nothing. In summary, we are fiscally conservative and financially sound, consistently planning and ensuring that our research and system upgrades keep us at the forefront of the industry and provide our clients with fully tested, stable, leading edge technology and services. A.3 Sub -Contractors Data Ticket will not utilize any sub -contractors in the execution of the scope of work Identified. A.4 Key Staff Members Data Ticket understands that our service and technology offerings are only as good as our Staff. It is our goal with each client to ensure we have a partnership based on solid, effective communication. We will continue to provide City Personnel with a fully dedicated Project Manager to facilitate the continuation of our services and Solution and to manage all aspects of the contract. In addition to a Project Manager, we will provide a supplemental Project Manager. These two individuals will be available during normal business hours. Monday — Friday 7am — 5pm Pacific and City Personnel will have their cell numbers for after hour assistance. This is normal protocol for Data Ticket as we service clients on the east coast and in other states. Individual I Assignment of Tasks Heather Nowlan, Director Client Client setup and maintenance Services, Project Manager for the Initial and on -going User Training City of Palm Springs Correspondence Review Attendance at City Council Meetings User and Administrator Setup Daily Questions 720669.1 Data Ticket, Inc. 949 428 7240 ClientServicesOiDataTicket.com u City of Palm Springs RFP 09-18 Citation Processing Services Brook Westcott, Chief Operating IT Oversight Officer & Supplemental Project Enhancement Prioritization Manager for the City of Palm Accounting Oversight Springs Attendance at City Council Meetings Monthly Performance Review Collection Rate Statistics / Financial Analysis Internal Oversight of Operational Processes Wanda Stone, Mobile Support Handheld Training Manager for the City of Palm Handheld Customization Springs OPTIONAL Handheld Assistance / Follow-up Heather Nowlan, Director of Client Services, will be the individual responsible for working directly with the City daily. Specifically, she will be responsible for processing any requests the City may have, including providing each of the City's Personnel with unique usernames and passwords that will provide access to the Citation Processing System at the appropriate, requested level. In addition, Heather will be responsible for providing on- going user training about the Citation Processing System Software. Brook Westcott, Chief Operating Officer, will be responsible for ensuring the IT, Accounting. FTB, Noticing and DMV Functions work properly for the City. She will also be responsible for all financial analysis required by the City. In addition, Brook will be responsible for contractual oversight. Wanda Stone, Mobile Support Manager, will be responsible for providing training to all handheld device users at the City's preferred location if the City elects to move forward with handheld ticket writers. Wanda will also be responsible for providing regular enhancements to our Mobile Software and she will be responsible for working directly with City Personnel to ensure the handhelds are being utilized accurately to provide the most benefit to the Officers and to the City. Data Ticket Staff Access In addition to the Individuals dedicated to the City on the prior pages. Data Ticket provides the highest level of services to each of our clients by providing access via phone, email and in person to all our Department Managers. We have adequately staffed each Department to accommodate each client's needs. We do not share resources across Department: rather we have hired and maintain each Department such that there is no need to share resources; however, personnel are cross -trained to ensure our entire staff is well versed in the entire citation processing lifecycle. City Personnel will have access to all Managers, as well as individuals within each Department. In addition, individual and group emails as well as direct phone lines will be provided to City Personnel to ensure Data Ticket Is always accessible. Finally, cell numbers for specific individuals will be provided to City Personnel should the need for after-hours assistance ever be required. 720669.1 X Data Ticket, Inc. 949 428 7240 ClientServices@DataTicket.com City of Palm Springs RFP 09.18 Citation Processing Services Below, we have provided the City with a high-level organization chart for Data Ticket. All the individuals identified on the chart work In the Irvine, California office and each of the Individuals identified in the organization chart provided below will be made available to City Personnel throughout the life of the contract. Marjorie Fleming President Brook Westcott Heather Nowlan Chief Operations Officer Director of Client Services Amber O'Hara Kay Singh Serena Smith-Banas J Data Entry Supervisor Operations & Adjudication Manager i Admin. Assistant elvira vrosco Customer Service Manager Mariane Hemandez I L Accounting Supervisor A.5 References Diana Garcia Director of Human Resources Wanda Stone IT Department Below and on the following page we have provided 3 references for the City's references. Should the City require additional references we would be happy to supply them. Reference #1 Customer Name City of La Quinta Project Description Data Ticket has partnered with the City to provide Administrative Citation Processing since 2008. Our scope of work includes manual citation processing, payment processing, online adjudication, adjudication correspondence, delinquent collections. FTB processing, credit card collections, in-house, bi-lingual customer service. bi-lingual IVR, NSF processing, and chargeback processing. In addition to administrative citation processing, Data Ticket processes the City's parking citations. Contact Individual Anthony Moreno, Public Safety Analyst Phone/Fax (760) 777-7027; (760) 777-1231 Email / Physical AMorenoO-La-Quinta.org; Address 784952 Calle Tampico La Quinta, CA 92253 720669 1 Data Ticket, Inc. 949 428 7240 ClientServices@DataTicket.com Reference #2 City of Palm Springs RFP 09.18 Citation Processing Services Customer Name City of Palm Springs Project Description Data Ticket has partnered with the City to provide Administrative Citation Processing since 2008, Our scope of work Includes manual citation processing, payment processing, online adjudication, adjudication correspondence, delinquent collections, FTB processing, credit card collections, in-house, bi-lingual customer service, bi-lingual IVR, NSF processing, and chargeback processing. In addition to administrative citation processing, Data Ticket processes the City's parking citations. Suzanne Severin, Vacation Rental Compliance Official, Contact Individual Department of Vacation Rental Compliance, Office of the Mayor Phone/Fax (760) 322-8372: (760) 322-8317 Email / Physical Suzanne.SeverinaPalmSpringsCA.gov; Address 425 N. Civic Drive Palm Springs, CA 92262 Reference #3 Customer Name City of Indio Project Description Data Ticket has partnered with the City to provide Administrative Citation Processing since 2011. Our scope of work includes manual citation processing, payment processing, online adjudication, adjudication correspondence, delinquent collections, FTB processing, credit card collections, in-house, bl-lingual customer service, bi-lingual IVR, NSF processing, and chargeback processing. Contact Individual Jason Anderson, Code Enforcement Supervisor Phone/Fax (760) 391-4123; (760) 391-4036 Email / Physical JAnderson(pIndioPD.org; Address 100 Civic Center Mali, PO Drawer 1788 Indio, CA 92201 x Data Ticket, Inc. City of Palm Springs 949 428 7240 RFP 09-18 CllentServices@DataTicket.com Citation Processing Services SECTION B: PROPOSAL ORGANIZATION, CONFORMANCE WITH RFP INSTRUCTIONS, AND DEMONSTRATED UNDERSTANDING OF THE OVERALLL PROJECT AND REQUESTED SCOPE OF WORK 720669.1 Data Ticket, Inc. 949 428 7240 ClientServices@DataTicket.com City of Palm Springs RFP 09-18 Citation Processing Services 8.1 Conformance Data Ticket has reviewed our proposal response and confirms we are in conformance with the requirements. 8.2 General Understanding and Expectations Data Ticket has read and understands the City's RFP. We are the City's current administrative citation processor and have been so since December 2008. We understand the City and its Customers better than any other vendor and we are in the unique position of being the only vendor who can provide consistent, uninterrupted service to the City and the City's Customers. We understand the City requires a high level of attention to detail when processing the City's citations. This translates to a tremendous amount of experience and knowledge. Data Ticket possesses that experience and knowledge. We are the longest running administrative citation processor In California. Unlike all other processing vendors who modified their parking citation software to develop an administrative program, our Administrative Citation Processing software was developed to serve Code Enforcement and Administrative Enforcement Agencies only. Administrative citation processing is not similar to parking citation processing and any vendor that tells you they are the same or should share software are wrong. Data Ticket understands the City requires an extremely high level of Customer Service. Our Customer Service Representatives expertly handle the City's callers today. We will continue to provide detailed knowledge regarding the City's violations and processes to callers. We will also continue to handle all processing related to Franchise Tax Board and Delinquent Collections. Finally, except for citation issuance, Data Ticket understands the City is reliant on its processing vendor to handle all functions related to processing citations and collections but include the City in any key issues that may arise. Data Ticket has performed these functions for the City and will continue to do so if selected as the City's vendor of choice. 6.3 Key or Critical Issues Data Ticket has not identified any key or critical issues we believe will be encountered because we are the City's current vendor. 720669.1 M Data Ticket, Inc. 949 428 7240 ClientServices@DataTicket.com SECTION C: 720669 1 City of Palm Springs RFP 09-18 Citation Processing Services Data Ticket, Inc. 949 428 7240 ClientServices@DataTicket.com CA Approach and Methodology City of Palm Springs RFP 09-18 Citation Processing Services Our approach to citation processing is continually evolving. We have been processing administrative citations for 17 years. We use our experience and expertise to continually Improve our software and our services so that our partnerships with our Clients continue to evolve and grow. During the life of any contract, we believe it is our responsibility to benefit our Clients technically by providing regular enhancements. Our software Is living software. It is provided as a Software as a Service (SaaS) model. Because our Clients do not own the software, it is Data Ticket's responsibility to enhance that software regularly, thereby providing our clients with new, forward -thinking functionality. Data Ticket's Citation Management Solution is available to our clients via a 100% web - based solution. We are the leader in the industry about our customer service, industry knowledge and willingness to partner on every level with our Clients. Since we have the benefit of processing for many agencies in the Coachella Valley and outside the Coachella Valley we have the access and ability to observe and understand "best practices" in the industry and to share those best practices with our Clients. We partner 100% with our Clients to meet and exceed their needs and we expect our Clients to rely on us for our expertise. Throughout our response to this section of the City's RFP you will find areas we have marked as Bonus. These items have been bolded and underlined to draw attention to the additional service offerings and/or technology or process changes we recommend the City consider. These are simply suggestions that we believe will aid the City in providing a more efficient and effective parking citation processing and collections solution. Citation Management Data Ticket will provide a fully hosted web -based citation management system to the City which Includes a SOL database back -end hosted and maintained by Data Ticket such that no maintenance is required of City Personnel. If desired, our Solution will provide City Personnel with the ability to process walk-in payments in a simple and efficient manner that provides a receipt that can be printed or emailed directly to the individual making the payment. Data Ticket's Solution is fully inclusive of generating, printing and mailing all notices, Including regular notice, adjudication letters, payment plan letters, NSF letters, and all other correspondence required. All notices, letters and correspondence are mailed via 1st Class Mail based on the timing required of the City and all notices, letters and correspondence are attached to each citation on the web for easy viewing. Data Ticket will provide the City with a proven database management system to manage, maintain and view all administrative citations and all related data. Our solution 720669 1 Data Ticket, Inc. 949 428 7240 ClientServices@DataTicket.com City of Palm Springs RFP 09.18 Citation Processing Services will provide a web -based front-end that City Personnel will be able to access from any web -browser (please note: If using Internet Explorer, we require IE 11 at a minimum to support Payment Card Industry (PCI) standards). Unique usernames and passwords will be provided to Personnel to access the specific capabilities each should have access to. The Citation Management Solution will provide: • All citation level information that was entered on the citation. • All photographs taken at the time of the citation issuance and transmitted to Data Ticket • Current status of the citation, provided in bolded text • Notice history, including date sent, date due, address sent to, responsible party, location of the violation, and amount due • Adjudication history, including date the citation was placed on a hearing hold, date hearing was scheduled for, date hearing schedule letter was sent, judgment, date judgment was entered, date judgment letter was sent, disposition information, hearing officer name, complete appeal description, images attached as part of the adjudication process and a complete description of the reason for appeal if the appellant appealed online • Links to each notice and adjudication letter sent • Payment Information, Including payment type, payment received date, check date, check number, deposit date, payment location, amount paid, and returned check date or credit card charge -back date • Penalty history including penalty date, penalty amount • Responsible party information, Including any changes to the responsible party • All phone notes as entered by our customer service representatives and any other personnel who have a username and password • The dollar value owed at the Responsible Party level as well as the Case level • A complete audit trail of the citation, including a username and date for every transaction • Citation simulation for reproduction and printing at the City • Scanned images related to Adjudication, payment backup and other matters In the Citation Detail screen shot provided, real-time information is displayed to the user. including all the items mentioned above. In addition to those items. you will see many data fields are underlined. These fields are hyperlinked so that by clicking on them the user will be taken to a pop-up that details more information about the specific . The following fields are hyperlinked: • This person: $0.00: When clicked, this field displays a pop-up box that lists all citations issued to this person, the date of the citation. the plate to which the citation was Issued (which may be different from the plate on the current citation), and the amount owed on the citation. 720069.1 Data Ticket, Inc. 949 428 7240 CllentServices@DataTicket.com City of Palm Springs RFP 09.18 Citation Processing Services • This case: $0.00: When clicked, this field displays a pop-up box that lists all citations issued as part of a specific case. • Responsible Party History: When clicked, this field displays a pop-up box that lists prior registered owners, responsible parties, lessees and renters associated with the citation. • Payment Plan: When clicked, this feature provides the ability for the user to enter a payment plan for the citation • Notices: When clicked for each Notice sent, this field displays a new browser window that displays the front and back of the actual notice sent to the registered owner. A copy of each notice sent Is associated with each citation, so City Personnel never need to request a copy of a letter sent on its behalf • Adjudication Letters: When clicked for each Adjudication Letter sent, this field displays a new browser window that displays the front and back of each letter send during the adjudication process 7206691 E Data Ticket, Inc. 949 428 7240 ClientServices@DataTicket.com Sample Citation Detail Screen City of Palm Springs RFP 09-18 Citation Processing Services PROMSIN0 ClMI A ®_ o3 1211B Pam ;P F„o ,. nw,l ilrvttr� a ;; .�.IrxVcy'.4e t.rtl IS'•v:ti fii'_r.s _-�1J%SC,:Y �.wwtr... wr.. *Yi14J{ taiwgYlJaY • �'' _ ♦mW lip+ « yni. .,ww _.e. ✓: M ♦fu 1. t. ..s.e .Y+w; \Ysi .+ .�Nv� iY11atY�VM�._- cAnrnrM1 i„u.YlY iu.:revJ _ f +a.arw..Yl:.+N(141">nHwRt�YF1YMMlll Y, W.Itl. tteh..r t » .. Jtv.,„.v. 4..a :..--; aINSAk Ilt'ILa�b t'91)•IF kW' \W IGM LLitr E•J r`J Y.w,w.t . ..tulw. „awtaG ... r;: R!. Y{amwJ u,U SJIwrM+af}.a4aVY- 4r++lJn Y.y.mw. 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City of Palm Springs 949 428 7240 RFP 09-18 ClientServices@DataTicket.com Citation Processing Services Data Entry of Handwritten/Manual Citations Data Ticket's Mail Department will continue to receive and data enter the City's manually written citations Monday — Friday from 8am -5pm, Pacific. Citations manually issued can continue to be sent to Data Ticket via email, regular US Mail, FedEx or some other expedited mail delivery service. If received via paper, the citations will be opened, batched and provided to our on -site Data Entry Department. If manually written citations are emailed to Data Ticket, the citations will be opened and keyed immediately. Manually written citations are keyed and available on the Internet within 24 hours of receipt. In addition, electronically received citations are confirmed via an email from our Data Entry Department. Data Ticket will utilize the transmittal receipt provided by the issuing agency. Payment Collection and Processing Payments made via check, cash and money order can continue to be made at the City's location or they can be mailed to Data Ticket. When received by Data Ticket, payments accepted via our Newport Beach PO Box are picked up daily by 7:00am and delivered via bonded, insured courier to our office for processing. All incoming mail is sorted and batched by received date, as required by the City. Payments received via US Mail are processed in-house and deposited within 24 hours of receipt. As payments are made the City has access to real-time reports, available 2417, that reflect each payment. Daily and monthly, Data Ticket reconciles deposits made to ensure all payments have been properly accounted for. All backup received with payment data is scanned and stored on our network for as long as the City is a Client. In addition, all bank deposit information will be stored on behalf of the City for as long as the City requires. Our Solution accepts Visa, MasterCard, Discover and American Express credit / debit cards via the Internet, our bi-lingual automated voice response system (IVR), via our live, bl-lingual Customer Service Representatives and via Client specific locations. Online payments are authorized and processed real-time via VISA, MasterCard, Discover and American Express and the Citizen Is provided with a confirmation number that matches the real-time authorization number. Our website and IVR will be available to the City 24/7. We do not have any scheduled downtime during which our Solution is not available. Our live, bi-lingual Customer Service Representatives are available Monday — Friday from 8am — 5pm Pacific. Our Solution is PCI Compliant to provide the City and the public with the peace of mind that our Solution is hacker -safe and credit card Information Is kept in the highest regard. Payments received and processed via check, cash and money order are currently deposited Into the City's bank Monday — Friday. If the City prefers to utilize an escrow bank account, daily all checks and money orders will be deposited directly into the escrow account using Remote Check Deposit (RCD). Weekly, Data Ticket's Accounting 720669.1 Data Ticket, Inc. City of Palm Springs 949 428 7240 RFP 09.18 ClientServices@DataTicket.com Citation Processing Services Department will reconcile the account and issue refunds to those individuals who are due a refund. Additionally, the account is reconciled at month -end using the funds in the account to pay the Data Ticket invoice, pay the City's County / State surcharges, and Issue a check or wire to the City for the net collections. Finally, credit / debit cards accepted are reconciled and disbursed at month -end. Customer Service Data Ticket will continue to provide the City with a fully staffed bi-lingual Customer Service Department Monday — Friday from 7:30am — 5pm Pacific to answer inbound calls and to return calls previously made. In addition, Data Ticket will continue to provide a bi-lingual IVR Solution that is available 24/7 to provide callers with general information about their citation(s), specific information about their citation(s) and to pay their citation(s). All Customer Service Representative answered and made calls will continue to be recorded digitally and can be provided to the City upon request and all matters are handled within 24 hours to ensure the highest level of customer service available. Process Correspondence Data Ticket will continue to be responsible for accepting and processing all correspondence received. Our on -site Mail Department will be responsible for the receipt, tracking and processing of all inbound correspondence via US Mail. The Mail Department will ensure all received correspondence is provided to the correct department for processing. Our full -service Adjudication Department will be responsible for the receipt of all mailed - in 2nd Level and 3rd Level Adjudication requests and correspondence. All requests and correspondence will continue to be scanned onto our network and attached to the applicable citation. This eliminates the need for any paper to be mailed to the City and Increases the efficiency of processing. Notice Letters Data Ticket will continue to send all notices daily, dependent upon the event and/or the timeframe defined by the City. Each citation Is treated Independently so as each citation has fulfilled the requirements set forth by the City, the appropriate notices are sent. All notices sent by Data Ticket have the citation number, citation date, plate and state, make, notice date, violation(s) and amount due prominently positioned on them. In addition, each notice identifies the due date and dollar amount owed at each of the escalation dates, so the recipient is clear on what is owed and when. In addition, all notices define how to pay for the citation, appeal the citation (if applicable), and inquire about the citation. Each notice, except for the FTB notice, allows for customized text to be defined by the City and each notice provides a toll -free, bl-lingual telephone number that is answered by 720669 1 Data Ticket, Inc. 949 428 7240 ClientServices@DataTicket.com City of Palm Springs RFP 09.18 Citation Processing Services both a bl-lingual IVR (integrated voice response) system and bi-lingual customer service agents that are all in-house. All notices are sent to the recipients with a #10 windowed envelope that allows the recipient to send a portion of their notice and their payment for processing. In addition to the allowance of the submission of check or money order. recipients may also submit a credit/debit card number for processing. Administrative Hearings Data Ticket's online adjudication processing solution will continue to allow City Staff, Appellants and Data Ticket to expedite the adjudication process. Specifically, Data Ticket, Appellants, and City Staff can place an Administrative Hearing Hold Request on a citation and attach supporting documentation via the web 2417. This process places the citations on hold immediately so that no further processing occurs on the citations. Data Ticket contracts with Independent Hearing Officers who currently perform Hearings on behalf of the City of Palm Springs. These Hearing Officers are familiar with the City and the City's citation issuance process. Reporting The Reporting capability within our Solution will provide the City with the ability to run, print and save real-time Standard Reports. A list of these reports with descriptions has been provided on the following pages. Below, we have provided the City with a view of the Reporting Home page that displays citation statistics in a graphical manner for the City. As you can see from this image, a drop -down box is provided in the top right comer that allows the user to select the month that he/she wishes to view. In addition, this screen is configurable to display a variety of statistics. PROCMING CBNnO _.-,+— ®, CKIOW611.o d(rro) T­ ^-—CIF 720669.1 .® Pay—tt By location (rro) Data Ticket, Inc. 949 428 7240 CllentServices@DataTicket.com City of Palm Springs RFP 09.18 Citation Processing Services In addition to the reports provided on the previous pages, our Solution provides the City with the most advanced reporting capabilities available In our Report Generator feature. This feature provides City Personnel with the ability to select a "Standard Report" or to select a "Data Grouping" and create custom, real-time reports. These reports can be saved, shared amongst co-workers, or just run and viewed. CITATION PROCESSING CENTER pd,v awn» - o • =1.,, 1 awl— ME- Report i1*a,— _1k, •11—.v6 doled ot.btt by eteuoD n 6M .,4 IeMu—tb• lore arwlrwi bet, -It, perm>ix, end mn'. emwmt Nepdred CAM. bpencr name' Brim 41nm.a C� f "Imt+m•rt • a IneI.J. [.nliN A In.+uda [rola,ry�tnt i+wpenmwry Nwm• all n.p>nm.nlx c.ab.. ,vn u.te- a�nriaa f fat �m h+d Calm ryIII W2D19 Optkwal Crkwln ie-Oder- • r VIE, • e Repent Cdewtee �a+W GTu�Ytri=. ..-: � G"aq a^d pmp i �Vumns 4�p11L`s Sid_lT�[din'1�[t%�`4 3"�-ek�t:`5:��r . �ulus.rreru GtaDv mDe4J Lltte' Sele• 4iSe . Hec.e � rite Cbtc eeal Tme rM Pa. -MT- $!at.. t.m".ert: Y NYees Slere Pa +ppeded � toys S,nce ::nvrta pTpr tr.9— Z.rulwrt chrw. ? e. CON WE' 7'ay�IrnlE [ ., nda -.—I- J N- _p - rime, 5.4 Order Once you have created the report you would like to run on a regular basis, you can delete the report, clone the report or share the reports amongst co-workers. All the reports available to the City are available on our website. This provides City Personnel with the ability to generate reports on their timeframe while reducing their dependency on a vendor. We find the more control we provide to our clients; the better able they are to do their jobs, on their timeframe. If there are specific reports City Personnel require on a specific timeframe to be provided by Data Ticket, we will provide those at no cost to the City. Per the City's request, we have provided samples of some of the reports available to City Personnel today. Of course, this is just a sampling as required. If the City requires a full copy of all reports available, we are happy to provide that. 7206691 mm 720669.1 Data Ticket, Inc. 949 428 7240 ClientServices@DataTicket.com Sample Citation Status Report Sample Officer Summary Report Sample Hearing Disposition Report Sample Daily. Deposited Report City of Palm Springs RFP 09-18 Citation Processing Services - *.c... f IM iM , I.- 1W.. -1 Sample Hearing Schedule Report Data Ticket, Inc. 949 428 7240 CllentServices@DataTicket.com City of Palm Springs RFP 09-18 Citation Processing Services SECTION D: LOCAL PREFERENCE 720669.1 Data Ticket, Inc. 949 428 7240 ClientServices@DataTicket.com DA Attachment A City of Palm Springs RFP 09.18 Citation Processing Services Data Ticket has attached Attachment A to our Response in Section A. We are not claiming a local preference as we do not have a physical address located within the Coachella Valley. D.2 Team Members with Local Expertise Data Ticket has been the City's citation processing vendor since 2008. Our Customer Service Representatives provide accurate, detailed information regarding the City's municipal code, processing standards, penalties and adjudication processes. In addition, our Accounting Department has provided the required attention to detail for the past 10 years to accurately reflect the City's financials and our Data Entry Department consistently enters the City's manually issued citations without errors. Finally, the City utilizes our Independent Hearing Officer who lives in the Coachella Valley to perform In -person hearings for the City. In Section A we have provided the City with an organization chart as well as with a description of the resources available to City Personnel. 720669.1 EXHIBIT "D" SCHEDULE OF COMPENSATION PXw»Spy CA REQUEST FOR PROPOSAL 09-18 CITATION PROCESSING SERVICES APRIL 18, 2018 3:OOPM COST PROPOSAL SUBMITTED BY DATA ■ TICKET inc DATA TICKET, INC. Brook Westcott, Chief Operating Officer 2603 Main Street, Suite 300 Irvine, CA 92614 General: (949) 752.6937; Direct (949) 428-7240 Fax: (949)752.6033 720669.1 Data Ticket, Inc. 949 428 7240 ClientServices@DataTicket.com EA Attachment C ATTACHMENT "C" City of Palm Springs RFP 09-18 Citation Processing Services 'THIS FORM MUST BE COMPLETED AND SUBMITTED IN A SEPERATELY SEALED ENVELOPEN2 "Coat Proposal", NOTwtth Envelope tli, TechnicaVWork Proposal') REQUEST FOR PROPOSAL (RFP 09-18) CITATION PROCESSING SERVICES COSTPROPOSAL Responding to Request for Proposals No. 09-18 for Citation Processing Services INVE will accept as ful payment the fol ovAng specified itemized Unit Costs based on actual services provided for providing all labor supervision services: materials equipmen' software technology systems/equipment supplies. training, and any other miscellaneous Items required to perform the FULL SERVICE Citation Processing Services for the City of Palm Springs The undersigned Proposer proposes and agrees to provide all worts and services necessary to deiver the Citation Processing Services as defined in the Scope of Sefvices herein. Nate that the Annual I )nits are ESTIMATES only and are subject to change For the initial three (3) years of the Agreement term, the annual rates shall be fixed. For optional years 4 and 5, Contractor may reques! a price adjustment not to exceed the Bureau of Labor Statistic's Consumer Price Index iCPI) for the LAiRiversiderAnaheim region for the prior 12 month period effective on the anniversary date. Optional renewal years 4 and 5. and any associated CPI increase, are at the mutual consent of the City and the Contractor. Invoices shall be submitted to the City on a Monthly Basis for actual services renderednot in advance or anticipation of services to be rendered", and are payable by the City within 30 days. Unit Coats below are Per Citation ISSUED. If a Unit Cost or `Yee" is Not Applicable, Indicate "NIA'; if a Unit Cost or `Yee" is "No Charge", indicate °N/C" in the space provided. SERVICE DESCRIPTION: UNIT COST (x) Annual Unite (_) Estimated" Annual Total Cost Manual Administrative Citaton Processing $ 17-00 1380 $ 23, 460.00 AdminlstrativeHearings e5.00 180 S 7 6so.00 Social Security Number Look Up $ 2.00 300 $ 600.00 Online Access Fee per month 0.00 12 S 0.00 Total Estimated Annual Coot: S 31, 710. o OTHER FEES I OPTIONS: Franchise Tax Board Col ections What Oo of revenue collectedI 15 °k -Please note, the City's Hearings are allotted 30 minutes per hearing. Data Tirkot divided the Annual Units (180) by half in order to arrive at 90 hours. We then mu tiplied the 90 hours times the hourly rate ire have proposed. P ease also note the City only had 96 Hearings from 4'11201716 4/1/2018. Ravcd:131'18 "ttb . 7206691 Data Ticket, Inc. 949 428 7240 ClientServices@DataTicket.com City of Palm Springs RFP 09-18 Citation Processing Services Third Party Collections What % of revenue collected? 30 % One -Time Fee to transfer active issued citations from current provider (if APOOPW $ MA Payment Plan Fees: (flpshon nee& to go on a paymaet plan to aw Cry fora gm) Fee fbr Paymerd Plan of fine SO to $999 $ 15.00 Fee for Payment Plan of fine $1000 to $2999 $ i s . oo Fee for Payment Plan of We over $3000 $ i s. o o Any additional Fees or Costs riot defined above please describe and enter In the lines provMW below. Cost Proposal Submitted by: Data Ticket, Tnc. Company/Firm Brook Weatcott Name of Authorized Representative chief Operating Officer Title gnature 720669.1 W 11 EXHIBIT "E" SCHEDULE OF PERFORMANCE The agreement shall be for 3 years from the commencement date with two additional 1 year renewal options subject to a CPI adjustment. The services are performed and billed at the Unit Prices provided in Exhibit "D" and services are rendered in accordance with the time and schedules provided in the Scope of Services. 720669.1 EXHIBIT "E" SCHEDULE OF PERFORMANCE The agreement shall be for 3 years from the commencement date with two additional 1 year renewal options subject to a CPI adjustment. The services are performed and billed at the Unit Prices provided in Exhibit "D" and services are rendered in accordance with the time and schedules provided in the Scope of Services. 7206691 Client#: ` A '\TTI ATE (MMIDDNYYY) )RD,. CERTIFICATE OF LIABILITY INSURANCE D03/23/2018 RTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED ENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. iANT: If the certificate holder is an ADDITIONAL INSURED, the poiicy(ies) must be endorsed. If SUBROGATION IS WAIVED, subject to .,ms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the 1cate holder in lieu of such endorsement(s). =R CONTACT NAME: T. Oscar Clevidence ook-Clevidence, Inc. PHONE 800 447-4023 1C No , 714 979-2809 A/C No Ext W. MacArthur Blvd., #320 E-MAIL oscarc@aclevidence.com ise #0188788 CUSTOMER ID #: ita Ana, CA 92704 INSURER(S) AFFORDING COVERAGE NAIC # URED Data Ticket, Inc. dba: Revenue Experts 2603 Main Street Suite 300 Irvine, CA 92614 INSURER A: State Compensation Ins Fund INSURERB: Continental Casualty Company INSURERC: Scottsdale Insurance Company INSURER D : Travelers Indemnity Company INSURER E : -- rreorrorr+Are: wreaoeo• RPVISIrfN NIIMRFR- THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSIR LTIR TYPE OF INSURANCE SO U R POLICY NUMBER MMIDD E/YYYY XP MM/DD POLICYEIYYYY LIMITS GENERAL LIABILITY EACH OCCURRENCE $ COMMERCIAL GENERAL LIABILITY DAMAGE O RENTED PREMISES Ea occurrence $ MED EXP (Any one person) $ CLAIMS -MADE OCCUR PERSONAL & ADV INJURY $ GENERAL AGGREGATE $ GEN'L AGGREGATE LIMIT APPLIES PER PRODUCTS -COMP/OP AGG $ $ POLICY PRO LOC AUTOMOBILE LIABILITY COMBINED SINGLE LIMIT (Ea accident) $ BODILY INJURY (Per person) $ ANY AUTO BODILY INJURY (Per accident) $ ALL OWNED AUTOS PROPERTY DAMAGE (Per accident) $ SCHEDULED AUTOS HIRED AUTOS $ NON -OWNED AUTOS $ UMBRELLA LIAB HOCCUR EACH OCCURRENCE $ AGGREGATE $ EXCESS LIAB CLAIMS -MADE DEDUCTIBLE $ $ RETENTION $ A WORKERS COMPENSATION AND EMPLOYERS' LIABILITY IN ANY PROPRIETOR/PARTNER/EXECUTIVEY OFFICER/MEMBER EXCLUDED? I Y (Mandatary In NH) NIA X 906573117 7/12/2017 07/12/201 ✓ OTH- WCSTAX TU- FIR E.L. EACH ACCIDENT $1,000,000 E.L. DISEASE - EA EMPLOYEE $1,000,000 E.L. DISEASE -POLICY LIMIT $1,000,000 If yes, describe under DESCRIPTION OF OPERATIONS below B C Errors & Omm C ber Breach 287188360 EKS3236605 ✓ 11/01/2017 �11/0112017,11/011201 11101/2018 $2,000,000 $2,000,000 DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (Attach ACORD 101, Additional Remarks Schedule, If more space is required) "D" 11Mll6-1111/2019 Employee Fidelity $1,000,000 Deductible $25,000 which is covered by AMCO Package Policy (See Attached Descriptions) Data Ticket, Inc DBA: Revenue Experts 2603 Main Street Suite 300 Irvine, CA 92614 SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. AUTHORIZED REPRESENTATIVE ACORD 25 (2009/09) 1 of 2 The ACORD name and logo are registered marks of ACORD #S31615/M31614 RATION. All rights reserved. OXC AMS 25.3 (2009/09) 2 of 2 #S31615/M31614 ENDORSEMENT AGREEMENT WAIVER OF SUBROGATION BLANKET BASIS BROKER COPY HOME OFFICE SAN FRANCISCO EFFECTIVE JULY 12, 2017 AT 12.01 A.M. ALL EFFECTIVE DATES ARE AND EXPIRING JULY 12, 2018 AT 12.01 A.M. AT 12:01 AM PACIFIC STANDARD TIME OR THE TIME INDICATED AT PACIFIC STANDARD TIME DATA TICKET INC 4600 CAMPUS DR STE 200 NEWPORT BEACH, CA 92660 WE HAVE THE RIGHT TO RECOVER OUR PAYMENTS FROM ANYONE LIABLE FOR AN INJURY COVERED BY THIS POLICY. WE WILL NOT ENFORCE OUR RIGHT AGAINST THE PERSON OR ORGANIZATION NAMED IN THE SCHEDULE. THIS AGREEMENT APPLIES ONLY TO THE EXTENT THAT YOU PERFORM WORK UNDER A WRITTEN CONTRACT THAT REQUIRES YOU TO OBTAIN THIS AGREEMENT FROM US. THE ADDITIONAL PREMIUM FOR THIS ENDORSEMENT SHALL BE 2.00% OF THE TOTAL POLICY PREMIUM. SCHEDULE PERSON OR ORGANIZATION JOB DESCRIPTION ANY PERSON OR ORGANIZATION BLANKET WAIVER OF FOR WHOM THE NAMED INSURED SUBROGATION HAS AGREED BY WRITTEN CONTRACT TO FURNISH THIS WAIVER 9065731-17 RENEWAL NA 2-71-67-20 PAGE 1 OF 1 NOTHING IN THIS ENDORSEMENT CONTAINED SHALL BE HELD TO VARY, ALTER, WAIVE OR EXTEND ANY OF THE TERMS, CONDITIONS, AGREEMENTS, OR LIMITATIONS OF THIS POLICY OTHER THAN AS STATED. NOTHING ELSEWHERE IN THIS POLICY SHALL BE HELD TO VARY, ALTER, WAIVE OR LIMIT THE TERMS, CONDITIONS, AGREEMENTS OR LIMITATIONS OF THIS ENDORSEMENT. COUNTERSIGNED AND ISSUED AT SAN FRANCISCO: AUTHORIZED REPRESENT IVE SCIF FORM 10217 1REV.7-20141 JUNE 13, 2017 PRESIDENT AND CEO 2572 OLD OP 217 Policy #ACPBP03037427618 BUSiNESSOWNERS PB 04 48 11 14 THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. ADDITIONAL INSURED — DESIGNATED PERSON OR This endorsement modifies insurance prodded under the following: PREMIER BUSINESSOWNERS 1_;ABILITY COVERAGE FORM A. The following is added to Section II. WHO IS AN 'NSURED- Any person or organization, shown in the Schedule of this endorsement is also an insured but only with respect to liability for bodily injunj , property darr.age or "personal and advertising injury" caused, rr, -whole cr in part; by your acts or omissions or the acts or omissions of those acting on your behalf in the performance of your ongoing operations or in connection with your premises owned by or rented to you. However: 1. The :ns!:ran.e afforded to such; additional insured only applies to the extent permitted by law: and 2. If coverage provides to the additional insured is required by a contract or agreement, the insurance afforded to such :addftionai insured will not be broader than ii`iai which you are required by the contract J;' SUicetnent to provide forsGcn adidihonal i'1SUreC B. ;.Ahth respect to the insurance afforded to these ao'ditionai insureds. the following is addled to kl- � Section ill. LMAI 1 S OF INSURANCE AND DEDUCTIBLE: If coverage provided to the additional insured is required by a contract or agreernent. -lie most we will pay on behalf of the additional insured is the amount of insurance: Required by the contract oragreement: or L Availabie under tnie applicable Lit -nits, Of insurance shown in the Declarations, whichever is less. This endorsement shall not increase the applicable Limits Of Insurance shown in the Declarations. C This insurance, including any duty we have to defend "suits". does not apply to - "Bodily injury" or 'property damage' that arises out of, in whole of in part. or is a result of, in whole or in part, the active negligence of the additional insured shown in the Schedule of this endorsenneni _.'Personal an adve rising inL ri" that arises out of any independent "personai and advertising injury" offense committed by the additional insured shown in the Schedule o this endorsement. All terms and conditions of this policy apply unless modified by this endorsement. SCHEDULE Name Of Person Or Organization: WHEN REQUIRED BY A WRITTEN CONTRACT PB 04 43 11, 14 lridt101e3 :Opyfigheleri rriatena. Cf Insurenctt 5crw.rc3 rjfiiCs, 7r1C... fth its per•nission. Page 1 of 1 C Policy #ACPBP03037427618 BUSINESSOWNERS PB 60 72 0711 THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. AGREEMENT R CONTRACT WITH YOU This endorsement modifies insurance provided under the following: r PREMIER BUSINESSOWNERS COMMON POLICY CONDITIONS Only with respect to any additional insured, in the COMMON POLICY CONDITIONS, form PB 00 09, under condition H. OTHER INSURANCE, paragraph 2.a. is replaced by the following: H. OTHER INSURANCE 2. Under any liability coverage provided by this policy. a. If for injury or loss we cover, there is other valid and collectible insurance available to any additional insured under another policy, our obligations are limited as follows: (1) Issued by another insurer, or if there is self insurance or similar risk retention that applies to a loss covered by this policy, then this insurance provided by us shall be excess over such other insurance, unless you have agreed in a written contract or written agreement signed prior to the loss that this insurance shall be primary: (a) Then this insurance is primary. If other insurance is also primary, we will share with all that other insurance as described in d. below; and (b) The coverage afforded by this insurance is non-contributory with the additional insured's own insurance. Paragraphs (a) and (b) do not apply to other insurance to which the additional insured has been added as an additional insured to any other person or organization's policy.; or (2) Issued by us or any of our affiliate companies, that applies to a loss covered by this policy, then only the highest applicable Limit of Insurance shall apply to such loss. This condition does not apply to any policy issued by us that is designed to provide Excess or Umbrella liability insurance. All terms and conditions of this policy apply unless modified by this endorsement. PB 60 72 07 11 Includes copyrighted material of Insurance Services Office, Inc., with its permission. Page 1 of I Policy #ACPBP03037427618 BUSINESS OWNERS PB 04 97 07 07 THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. WAIVER OF TRANSFER OF RIGHTS OF RECOVERY AGAINST OTHERS TO US This endorsement modifies insurance provided under the following: PREMIER BUSINESSOWNERS COMMON POLICY CONDITIONS ✓ SCHEDULE Name Of Person Or Organization: WHEN REQUIRED BY A WRITTEN CONTRACT In condition K. TRANSFER OF RIGHTS OF RECOVERY AGAINST OTHERS TO US, under paragraph 2 Applicable to Businessowners Liability Coverage, the following paragraph is added: We waive any right of recovery we may have against the person or organization shown in the Schedule above because of payments we make for injury or damage arising out of your ongoing operations or "your work" done under a contract with that person or organization and included in the "products -completed operations hazard". This waiver applies only to the person or organization shown in the Schedule above All terms and conditions of this policy apply unless modified by this endorsement. Includes copyrighted material of Insurance Services Office, Inc., with its permission. © ISO Properties, Inc., 2004 PD 04 97 07 07 Page 1 of 4 ACP SPO 3037427618 INSURED COP`! 47 0099E A vetY CERTIFICATE OF LIABILITY INSURANCE 1a�5/2017 ' THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the pollcy(ies) must be endorsed. if SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER PELLETT INSURANCE SERVICES INC 2985 Theatre Drive, Ste 5 Paso Robles, CA 93446 OH2721820 NAME: L nn E e PHONE Arc Na Ext: (805) 227-6760 A/c,No:(805) 237-7350 ADDRESS:l nn@ ellettins . com tWURMSI AFFOFMM COVERAGE NAM INSURERA:AMCO Insurance Company INSURED Data Ticket, Inc. INSURERB: DBA: Revenue Experts INSURER C: 2603 Main Street, Ste. 300 INSURER D : Irvine, CA 92614 INSURER E INSURER F COVERAGES CERTIFICATE NUMBER: REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. WSR TYPE OF INSURANCE casD wVD POLICY NUMBER MMlDDIYY {MM(DD LIMITS A X COMMERCIAL GENERAL LIARLITY CLAIMS -MADE FRI OCCUR X Y ACPBP03037427618 11/1/2017 11/1/2018 �I / V EACH OCCURRENCE s 24.000.1000 PREMISES Ee occu,renco $ 300,000 MED EXP (Any one person) $ 5,000 PERSONAL& ADV INJURY $ EXCLUDED GEN'L AGGREGATE LIMIT APPLIES PER: POLICY jERO�- LOC OTHER: GENERAL AGGREGATE $ 4,000,000 PRODUCTS - COMP/OP AGO $ 4,000,000 S A AUTOMOBILE LIABILITY ANYAUTO AALL UTOS OWNED SA��ULED NON -OWNED HIRED AUTOS N AUTOS ACPBP03037427618 11/1/2017 11/1/2018 Ea accident $ 1,000,000 BODILY INJURY (Per person) $ BODILY INJURY (Per accident) $ X PERTY Per accident $ $ A }{ UMBRELLA LIAR EXCESS LIAB OCCUR OCCUR ACPCAA3037427618 1/l/2017 11/1/2018 EACH OCCURRENCE $ 2,000,000 AGGREGATE $ 2,000,000 DED I I RETENTION $ $ WORKERS COMPENSATION AND EMPLOYERS' LIABILITY YIN ANY PROPRIETORMARTNENTXECImVE OFFICERIMEMeER EXCLUDE07 Q (Mandatory in NM It yes, describe under DESCRIPTION OF OPERATIONS below N/A PER OTH STATUTE ER E.L. EACH ACCIDENT $ E.L. DISEASE - EA EMPLOYE $ E-L DISEASE - POLICY LIMIT $ DESCRIPTION OF OPERATIONS I LOCATIONS / VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached If more space is required) IT IS AGREED THAT THE CERTIFICATE HOLDER LISTED BELOW IS INCLUDED AS ADDITIONAL INSURED INCLUDING A WAIVER OF SUBROGATII�r AS REQUIRED BY WRITTEN CONTRACT, BUT SOLELY AS THEIR INTERESTS MAY APPEAR IN ACCORDANCE WITH THE PROVISIONS OF THE POLICY FORM. THIS INSURANCE IS PRIMARY 6 NON—CONTRIBUTORY. CERTIFICATE HOLDER CANCR I ATIc)N Palm Springs 200 E. Tah 1tz Canyon Way y y Palm Springs, CA 92263-2743 SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. Attn: Ariana Muniz RUED REPRESENTATIVE "©1988-2014 ACORD COPWORATION. All rights reserved. ACORD25(2014/01) The ACORD name and logo are registered marks of ACORD BUSiNESSOWNERS PS 29 97 07 07 THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. AMENDMENT ^ ADVANCED NOTICE - CANCELLATION OR MATERIAL COVERAGE REDUCTION This endorsement modifies insurance provided under the following - PREMIER SUSINESSOWNERS COMMON POLICY CONDITIONS In the event of cancellation (other than non-payment of premium) or material change that reduces or restricts the insurance afforded by this Policy, we agree to :nail prior written notice of cancellation or material change to: SCHEDULE Name and Address: CITY OF RIVERSIDE 3900 MAIN STREET, 3RD FLOOR RIVERSIDE, CA 92W-0001 CITY OF PALM SPRINGS ATTN: CITY CLERK / PO BOX 2743 ✓/ PALM SPRINGS, CA 92262-2743 Number of Days Advance Notice: 30 All terms and conditions of this policy apply unless modified by this endorsement. Includes copyrighted material of Insurance Services Office, Inc., with its permission; ® ISO Properties, Inc., 2004 PS 29 97 07 07 Page 1 of 1 ACP BPO 3037427618 AGENT COPY 47 13698 Policy #ACPBP03037427618 BUSINESSOWNERS PIS 60 72 07 11 THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. PREMIER BUSINESSOWNERS COMMON POLICY CONDITIONS Only with respect to any additional insured, in the COMMON POLICY CONDITIONS, form PB 00 09, under condition H. OTHER INSURANCE, paragraph 2.a. is replaced by the following: H. OTHER INSURANCE Under any liability coverage provided by this policy, a. If for injury or loss we cover, there is other valid and collectible insurance available to any additional insured under another policy, our obligations are limited as follows: (1) Issued by another insurer, or if there is self insurance or similar risk retention that applies to a loss covered by this policy, then this insurance provided by us shall be excess over such other insurance, unless you have agreed in a written contract or written agreement signed prior to the loss that this insurance shall be primary: (a) Then this insurance is primary_ If other insurance is also primary, we will share with all that other insurance as described in d. below; and (b) The coverage afforded by this insurance is non-contributory with the additional insured's own insurance. Paragraphs (a) and (b) do not apply to other insurance to which the additional insured has been added as an additional insured to any other person or organization's policy.; or (2) Issued by us or any of our affiliate companies, that applies to a loss covered by this policy, then only the highest applicable Limit of Insurance shall apply to such loss. This condition does not apply to any policy issued by us that is designed to provide Excess or Umbrella liability insurance. All terms and conditions of this policy apply unless modified by this endorsement_ PB 60 72 07 11 Includes copyrighted material of Insurance Services Office, Inc., Kith its permission. Page 1 of 1 Policy #ACPBP03037427618 BUSINESSOWNERS PIS 04 97 07 07 THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. WAIVER OF TRANSFER OF RIGHTS OF RECOVERY AGAINST , s, l , i OTHERS �,; This endorsement modifies insurance provided under the following: PREMIER BUSINESSOWNERS COMMON POLICY CONDITIONS SCHEDULE / Name Of Person Or Organization: »>/// VVHEN REQUIRED BY A WRITTEN CONTRACT In condition K. TRANSFER OF RIGHTS OF RECOVERY AGAINST OTHERS TO US, under paragraph 2. Applicable to Businessowners Liability Coverage, the following paragraph is added: We waive any right of recovery we may have against the person or organization shown in the Schedule above because of payments we make for injury or damage arising out of your ongoing operations or "your work" done under a contract with that person or organization and included in the 'products -completed operations hazard". This waiver applies only to the person or organization shown in the Schedule above. All terms and conditions of this policy apply unless modified by this endorsement. Includes copyrighted material of Insurance Services Office, Inc., with its permission. C ISO Properties, Inc., 2004 PB 04 97 07 07 Page 1 of I ACP 6PO 3037427618 INSURED COPY 47 00999 AMENDMENT NO. 1 TO CONSULTANT SERVICES AGREEMENT AGREEMENT No. 5679 Processing and Collecting Administrative Citations Data Ticket Inc., dba Revenue Experts This Amendment No. 1 to the Consultant Services Agreement (A5679), ("Amendment No. 1 "), is made and entered into this � day of Nprl , 2018, by and between the City of Palm Springs, a California charter city and municipal corporation, ("City"), and Data Ticket, Inc., a California corporation, dba Revenue Experts, ("Consultant"). RECITALS A. City has determined that there is a need for a professional consultant to act as an agent for the City for the processing and collection system designed to enhance the City's ability to obtain code compliance and/or revenue from Administrative Citations and other items owed the City, (hereinafter "citation administration"), and on May 16, 2017, the City Manager approved a Consultant Services Agreement (A5679) with Consultant to provide citation administration. B. On March 15, 2017, the City Council adopted Ordinance No. 1918, imposing new regulations in the administration of vacation rentals within the City, requiring the coordination of administrative citations related thereto. C. At the time the City Manager approved Consultant Services Agreement (A5679) with Consultant to provide citation administration, the scope of work did not anticipate the increased volume of administrative citations issued relative to vacation rental compliance. D. It is necessary to expand the scope of services for Consultant Services Agreement (A5679) with Consultant to provide citation administration related to vacation rental compliance efforts, and City wishes to amend Contract Services Agreement (A5679) to increase the annual budget for citation administration by $21,600 for a total annual budget of $39,600, as identified in this Amendment No. 1. In consideration of these promises and mutual agreements, City agrees to retain and does hereby retain Consultant and Consultant agrees to provide services to the City as follows: AGREEMENT SECTION 1. The foregoing Recitals are true, correct, and incorporated by this reference herein as material terms relied upon by the Parties in agreeing to and executing this Amendment No. 1. SECTION 2. Section 3.1 Compensation of Consultant is hereby replaced in its entirety to read: 3.1 Compensation of Consultant. Consultant shall be compensated and reimbursed for the services rendered under this Agreement in accordance with the schedule of fees set forth in Exhibit "A". The total amount of compensation shall not exceed $39,600. SECTION 3. Section 10.3 Covenant Against Discrimination is hereby replaced in its entirety to read: Covenant Against Discrimination. In connection with its performance under this Agreement, Contractor shall not discriminate against any employee or applicant for employment because of actual or perceived race, religion, color, sex, age, marital status, ancestry, national origin ( i.e., place of origin, immigration status, cultural or linguistic characteristics, or ethnicity), sexual orientation, gender identity, gender expression, physical or mental disability, or medical condition (each a "prohibited basis"). Contractor shall ensure that applicants are employed, and that employees are treated during their employment, without regard to any prohibited basis. As a condition precedent to City's lawful capacity to enter this Agreement, and in executing this Agreement, Contractor certifies that its actions and omissions hereunder shall not incorporate any discrimination arising from or related to any prohibited basis in any Contractor activity, including but not limited to the following: employment, upgrading, demotion or transfer: recruitment or recruitment advertising: layoff or termination: rates of pay or other forms of compensation: and selection for training, including apprenticeship: and further, that Contractor is in full compliance with the provisions of Palm Springs Municipal Code Section 7.09.040, including without limitation the provision of benefits, relating to non-discrimination in city contracting. SECTION 4. Exhibit A, "Scope of Services" to the Agreement is amended as follows: Item #12 under "Scope of Work" is revised to read: "12. Compensation: For the services rendered pursuant to this Agreement, COMPANY shall be compensated and reimbursed, in accordance with the schedule of fees set forth in Exhibit "A", which total amount shall not exceed $39,600. SECTION 5. Full Force and Effect. All terms, conditions, and provisions of the Consultant Services Agreement (A5679), unless specifically modified herein, shall continue in full force and effect. In the event of any conflict or inconsistency between the provisions of this Amendment No. 1 and any provisions of the Consultant Services Agreement (A5679), the provisions of this Amendment No. 1 shall in all respects govern and control. SECTION 6. Corporate Authority. The persons executing this Amendment No. 1 on behalf of the Parties hereto warrant that (i) such party is duly organized and existing, (ii) they are duly authorized to execute and deliver this Amendment No. 1 on behalf of said party, (iii) by so executing this Amendment No. 1, such party is formally bound to the provisions of this Amendment No. 1, and (iv) the entering into this Amendment No. 1 does not violate any provision of any other agreement to which said party is bound. [SIGNATURES ON FOLLOWING PAGE] IN WITNESS WHEREOF, the Parties have executed this Amendment No.1 as of the dates stated below. "CITY" City of Palm Springs Date: _I.LLq David H. Ready, City Manager APPRO TO F M: By: By: Edward Z. Kotkin, City Attorney �yAPPROVED Of CM COUNCIL ` VUIL Date: _T_-2brc ,c r TTEST: AA#Fiony M City Clerk "CONSULTANT" Data Ticket, Inc., a California corporation Signature 662) Printed Name/Title Date: la Signature Printed Name/Title Check one: _Individual _Partnership 'y Corporation Corporations require two notarized signatures: One signature must be from Chairman of Board, President, or any Vice President. The second signature must be from the Secretary, Assistant Secretary, Treasurer, Assistant Treasurer, or Chief Financial Officer. CALIFORNIA• • • • A notary public or other officer completing this certificate verifies only the identity of the individual who signed the document to which this certificate is attached, and not the truthfulness, accuracy, or validity of that document. State of California County of ) On rah a _ j0a before me, Date Here Insert Name and Title of the Officer personally appeared zy`ao Name(s) of Signer(s) who proved to me on the basis of satisfactory evidence to be the person(s) whose name(s) is/are subscribed to the within instrument and acknowledged to me that he/she/they executed the same in his/her/their authorized capacity(ies), and that by his/her/their signature(s) on the instrument the person(s), or the entity upon behalf of which the person(s) acted, executed the instrument. I certify under PENALTY OF PERJURY under the laws of the State of California that the foregoing paragraph is true and correct. rA DUMA MWOWlAt WITNESS my hand and official seal. JKM 14" PA Me • California i OW11110 County ? C r C•e111M104I10 • 2169209 f Signature Comm. 23, 20: ' Signature of Nota -Public Place Notary Seal Above OPTIONAL Though this section is optional, completing this information can deter alteration of the document or fraudulent reattachment of this form to an unintended document. Description of Attached Docu e t Title or Type of Document: (,/& DV %,C h) i Sd li f S �p uzx 4Lic Document Date: r Number of Pages: Signer(s) Other Than Named bove: Capacity(ies) Claimed by Signer(s) Signer's Name: 9YG/1fC�rfL� " Corporate Officer — Title(s):._�Od Partner — ❑ Limited ❑ General ❑ Individual ❑ Attorney in Fact ❑ Trustee ❑ Guardian or Conservator ❑ Other: Signer Is Representing: Signer's Name: ❑ Corporate Officer — Title(s): ❑ Partner — ❑ Limited ❑ General ❑ Individual ❑ Attorney in Fact ❑ Trustee ❑ Guardian or Conservator ❑ Other: Signer Is Representing: M4 11 Vej 01 F 1 01. 0 • • • • •• :11 • " :11 •: •1